Rocstor EX32 User manual

fhdf1
store your future
Rocsecure EX32
Secure – Encrypted Mobile Drive

ROCSTOR |ROCSECURE EX32 user manual Page | 2
User Manual
TABLE OF CONTENTS
IMPORTANT NOTICES 3
Safety Notices ________________________________________________________5
General Notices
Capacity Disclaimer___________________________________________________ 4
Care and Handling 4
GENERAL 6
Introduction____________________________________________________6
Box Contents 7
Minimum System Requirements_____________________________________8
Connectors andRocsecure EX32rear view
MUST BE READ FIRST _________________________________________________ 9
QUICK INSTALLATION 11
How to Connect the Interface Cables- Connecting the Drive___________________ 11
INSTALLING YOUR DRIVE 15
Rocsecure EX32as a bootable device______________________________________15
Disconnecting Your Drive 15
PC ____________________________________________________________ 15
Mac 16
Reformatting Your Drive________________________________________________16
Reformatting via PC (Window based computers) 16
Reformatting via Mac_______________________________________ ____16
Important Note 16
PARTITIONING AND FORMATTING THE ROCSECURE EX32 DRIVE ON A MAC OS 17
Warning _____________________________________________________________17
Important Notes 17
Instructions for Partitioning and Formatting fromexFAT _______________ 18

ROCSTOR | ROCSECURE EX32 user manual Page | 3
PARTITIONING & FORMATTING the ROCSECURE EX32Drive on WINDOWS 10 27
• Warning _____________________________________________________________27
• Important Notes 27
• Dierent ways to get to the Control Panel__________________________________ 28
• Instructions upon reaching the Control Panel 30
• Instructions for Partitioning and Formatting fromexFAT _______________ 31
TROUBLESHOOTING 37
• Troubleshooting forMacintosh computers_________________________________ 37
• Troubleshooting for PCWindows based computers 39
KNOWLEDGE BASE 41
• Rocsecure EX32Unique Features
_____________________________________________ 41
• Specications
• Encryption Technology (Q&A) ____________________________________________ 42
LIMITED WARRANTY 52
TECHNICAL SUPPORT 56
ACKNOWLEDGEMENTS 56
• Trademarks __________________________________________________________56
• Copyrights 56
CONTACT INFORMATION 57
• Corporate Headquarters________________________________________________ 57
• Technical Support / Return Authorization “RMA” 57
• Sales Info ____________________________________________________________57

ROCSTOR |ROCSECURE EX32 user manual Page | 4
IMPORTANT NOTICES
Safety Noces
The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive.
Read all Manuals and instructions carefully before using the device.
Do not spill any liquid or insert any object into the device.
Use the device within the specications indicated, including but not limited to power
requirements, temperature, humidity, sunlight and magnetism from other devices such as
computers and televisions.
Please visit the Rocstor website,www.rocstor.com for further information concerning
specications and use of the device.
General Noces
Consistently make multiple backup copies of your data for your protection. Hard disk drives
are subject to failure at any time.
Rocstorage, Inc. shall not be held liable for loss of data or the restoration or recovery of
data on the device. Please view complete Limited Warranty Information in this manual or
on the Rocstor website (
www.rocstor.com
) for further details.
Capacity Disclaimer
Actual accessible hard drive capacity will indicate up to 10% lower than stated under dierent
Operating Systems and formatting.
The storage volume is measured in total bytes before formatting. References to round numbers
of gigabytes or terabytes arean approximation only. For example, a disk drive labeled as having
500GB (gigabytes) has space for approximately 500,000,000,000 bytes before formatting. After
formatting, the drive capacity is reduced by about 5% to 10% depending on the operating
system and formatting used.
Care and Handling
The following instructions concern the proper care and handling ofRocsecure EX32Drives.
Please take a moment to review these instructions.
As with any storage solution, it is recommended that all data be backed up regularly.
Ensure that you follow the proper removal procedure to disconnect theRocsecure EX32
drive.

ROCSTOR |ROCSECURE EX32 user manual Page | 5
Do not move or disconnect this device from your computer while it is readingor writing
data. This may cause damage to theEX32 drive.
Do not place this device near a heat source or expose it to direct ame.
Do not place the device near any equipment generating strong electromagnetic elds.
Exposure tostrong electromagnetic elds may cause the device to malfunction or data to
be corrupted.
Do not drop or cause shock to yourRocsecure EX32drive.
Do not spill any liquid or insert any object into the device.
Do not attempt to disassemble and service theRocsecure EX32drive during the warranty
period.
Please read the Safety Notices and Limited Warranty information in this Manual and on
the Rocstor website
www.rocstor.com
for further details.

ROCSTOR |ROCSECURE EX32 user manual Page | 6
GENERAL
Introducon
ROCSECURE EX32 - Secure – Encrypted Mobile Drive
USB 3.1 Gen1, USB-C interface
Rocsecure EX32has the world’s most technologically
advanced real-time hardware encrypted external drive in
the market today.
Designed and engineered in the United States to satisfy the
requirements of demanding security concerned
professionals; the Rocsecure EX32can support a solid-state
drive “SSD” or a fast SATA high-capacity 2.5″hard drive.
EX32 can be easily moved from onecomputer to another
using the provided carrying case.Rocsecure EX32is compatible with both
Windows and Macintosh environments without any softwareor driver installations.
The Rocsecure EX32external hard drives deliver extraordinary performance, rapid le transfer
speeds (up to450 Mbps), and proven reliability for both Mac and PC users. And because it
provides up to7.68TB in single hard drive, one of the rst of its kind, this device is one of the
most, if not the most, versatile portable external drives in the world.
The Rocsecure EX32is made with aircraft-grade aluminum, making this enclosure both
ruggedized and durable. An exclusive shock-absorbing mechanism (patent pending) is built into
the enclosure. Its function is to keep the hard drive suspended within the casing while
dissipating the heat produced by the hard drive. TheRocsecure EX32is designed this way to
allow peak performance while operating at an optimal temperature.
The bus-power feature oers the user added convenience by eliminating the need to carry
nonstandard and sometimes hefty adaptors and cables that are normally required to power
typical hard drives.
Choose Rocstor drives and store your future.

ROCSTOR |ROCSECURE EX32 user manual Page | 7
Box Contents
• External hard disk drive
• USB-C to USB-C cable
• USB-C to USB Type-A Cable
• Installation user Guide
• Carrying case
SUPER-SPEED
USB
3.1
SUPER-SPEED
USB
3.0
EX32
Windows®
7 to 11
Compatible
USB-C to
USB-C Cable
USB-C to
USB Type-A Cable
fhdf1
storeyour f uture
RocsecureEX32
Secure– EncryptedMobile Drive

ROCSTOR |ROCSECURE EX32 user manual Page | 8
Minimum System Requirements
Mac Users: Window Users:
Hardware: USB 3.1 or USB 3.0 (or 2.0)
port(s).
Mac: Intel or Apple M1 processor
Mac OS 10.12 or higher
Recommended memory:
1000 MB RAM
Hardware: USB 3.1 or USB 3.0 (or 2.0)
port(s).
Operang Systems: Microsoft Windows
Widows 7, 8, 10, 11 or higher
Recommended memory: 1000 MB RAM
Connectors
• USB-C Port
• Key-token port
MUST BE READ FIRST
Rocsecure EX32uses the most advanced encryption chip. It encrypts and decrypts all the data that is
being read and written simultaneously in real-time. It uses a digital key token to authenticate and
authorize to access data in the device.
USB Type-C (3.1)
Key Token

ROCSTOR |ROCSECURE EX32 user manual Page | 9
This device contains three (3) digital key tokens that bear the mini-USB form factor. The three (3) digital
keys provided with each device are unique and have the same key codes.
Each Rocsecure EX32 works ŽŶůLJ with the similar digital key tokens that it has been formatted with.
You must keep at least one of the digital key tokens in a safe place.
If you lose all of your digital key tokens, you lose your data.
Rocstor does not keep a note of any key codes nor will be able to copy any digital Keys.
RIn the future, you may order your device with as many keys with similar key codes as you prefer
(extra digital keys bear additional costs). Rocstor is not able to reproduce or copy digital keys
once it leaves the factory.
Any set of digital keys can be formatted with as many Rocsecure EX32 Products as you prefer. That
means if you have two (2) or more (or even twenty [20]) Rocsecure EX32 Devices you can format all
of them with ŽŶĞ set of digital keys. Digital key(s) with the same key code in this scenario are one set
of keys that would authenticate all of the Rocsecure EX32 devices.
The key token works with the hard drive. If at any time your device ports become defective, but your
hard drive is in working condition (not damaged), the hard drive can be installed into another similar
enclosure and it will operate with your digital key that it had been formatted with originally.
If you lose one or even two digital keys, you may conduct the following tasks:
Purchase another set of digital keys from Rocstor.
You may purchase as many digital key tokens with the same key codes as you prefer
(recommendation: not to exceed 11 pieces of digital keys with the same key codes).
Once you have the new set of digital key tokens in your possession, you may proceed with the
following tasks:
RUsing one of the original keys (may be the last key in your possession) that authenticates your
drive, back up your data into another external hard drive or into a specific file made in your
computer hard drive designated for these data transfer.
ROnce completed, please check and be certain that the data you need is fully transferred; these
data if not encrypted are vulnerable at this time.
RYou are now ready to reformat the drive with the new set of digital keys that you received.
NOTE: By reformatting the Rocsecure EX32 device now, you will lose all the data that you
have stored in it. However, you had just transferred the data contained into a new
temporary device.

ROCSTOR |ROCSECURE EX32 user manual Page | 10
Insert the new set of digital key tokens you received into the Rocsecure EX32 external drive and
proceed with formatting. Once the key is inserted, the device operation is similar to any standard
external hard drive; therefore, the formatting either for PC under Windows or Mac is the same. (If
you seek help in formatting, please proceed with the formatting chapter in this manual; you may
start with the Table of Contents on page two (2) of this manual. If you require live assistance, you
may call Rocstor tech support toll-free at 818-727-7000, Option 2, or email suppo[email protected].)
Once the drive is formatted with a new digital key which you received/purchased, it will authenticate the
Rocsecure EX32 device with that key (set of new keys) only. You may dispose of your previous leftover
original digital keys.
You are now ready to transfer (“move”) back the data you had transferred to your computer or from
another external hard drive to the newly formatted Rocsecure EX32. And be sure to remove/delete the
unsecure data that was left in your computer or the external hard drive if you desire.

USB Type-C (3.1)
ROCSTOR |ROCSECURE EX32 user manual Page | 11
QUICK INSTALLATION
How to Connect the Interface Cables - Connecng the Drive
Connecng the Drive
1. Insert the digital key (key-token) in the back of theRocsecure EX32for authentication First.
Connecng via USB-C port:
2. Rocsecure EX32 includes USB-C to USB-C and USB-C to USB Type-A cables. Connect the First
End of USB-C cable to EX32 corresponding USB-C port. Connect the Second End of theUSB
cable to the correspondinghosting computerUSB port of your computer. Once the USB
cable is connected to the USB host computerport, EX32 continuousRED lightis turned on.
3. Allow up to15 seconds for the host computerto validate the EX32storage Token Key
authentication procedure
4. Once the token key authentication procedure is validated, the EX32 RED light willstart to
blink rapidly
5. The secured Token Key MUST be removedfor the Rocsecure EX32 to be mounted
6. Once mounted,EX32 green LED light will blink once.Indicating the EX32 is ready to be used
7. Rocstor HD icon will show on “My Computer” folder under the Windows OS.
NOTE: For security reasons REMOVE (and store in safe place) the Key-token once access to the
data is granted. At this stage, theROCSECURE EX32device acts as any other standard external
USB3.1

ROCSTOR |ROCSECURE EX32 user manual Page | 12
drive. Once the drive is powered OFFor the USB cable is disconnected,you are required to
insert the key-token and repeat the procedures for authentication again.
8. The Hard drive is preformatted for Plug-and-Play operation. After a few seconds, a Rocstor
HD icon will show on “My Computer” folder under the Windows OS. Under the Mac OS, the
Rocsecure EX32HD will appear on the “Desktop.”
9. Click (double click) on the Rocstor HD icon to access the drive.

ROCSTOR |ROCSECURE EX32 user manual Page | 13
Cable Types
USB supports three data transfer rates:
• USB 3.1: A Super-Speed (USB 3.0) rate of up to 5,000 Mbits/s (1GB/3.3sec)
• USB 3.0: A Supper-Speed (USB 3.0) rate of up to 5,000 Mbits/s (1GB/3.3sec)
• USB 2.0: A Hi-Speed (USB 2.0) rate of 480 Mbits/s (60 MB/sec)
INSTALLING YOUR DRIVE
All Rocstor hard drives are formatted as blankexFATvolumes{unless otherwise stated on the
box} that are compatible with most modern Windows and Macintosh operating systems. To
begin using your Rocstor drive, simply connectinsert the token key into EX32 and connect the
USB data cable to your host computer. Make sure you remove the token key after
authentication procedure is complete (follow the quick installation instructions).There’s no
need to shut down your computer because your Rocstor drive is hot-pluggable. Just plug it in
and it’s ready to use.

ROCSTOR |ROCSECURE EX32 user manual Page | 14
Rocsecure EX32 as a bootable device
Using the drive as a startup device requires installing an authorized copy of the Windows or
Mac operating system (available separately from Microsoft and Apple, respectively). To install
the macOS X, you must reformat the drive as a Mac OS Extended volume with Disk Utility.
Disconnecting Your Drive
Never disconnect or turn off an external drive when its activity light is ON. External drives must
be properly un-mounted (or disconnected) to avoid data loss and possible damage to the hard
disk drive or computer.
PC
The easiest ways to safely un-mount an external hard drive on your PC is to right-click the device
removal icon next to the clock in the system tray. Then choose Safely Remove Hardware. Choose
the external device you want to remove, and then click Stop. An alert will notify you if the drive
is in use by an application. If in use close any open documents or applications on the drive and try
again. Windows will display an alert when you can safely disconnect or turn off the drive.
Mac
The easiest way to safely un-mount an external hard drive is to drag its Finder icon to the Trash.
An alert will notify you if the drive is in use by an application. Close any open documents or
applications on the drive and try again. When the drive’s icon no longer appears on the Finder’s
Desktop and the drive’s activity light is green, you can safely disconnect or turn off the drive.
You MUST remove the USB cable from the host computer after the EX32 is ejected or
dismounted.
Reformatting Your Drive
As mentioned previously, all Rocstor hard drives are formatted as blank exFAT volumes
(Otherwise noted on the retail packaging) that are compatible with most modern Windows and
Macintosh operating systems. However, you can use your normal disk management tools to
erase or reformat the drive if needed. For example, Windows users may want to reformat the
drive as an NTFS (new technology file system) volume, or Mac OS X users may wish to reformat
the drive as a Apple File System APFS or UFS (Unix file system) volume.
Please note that all of your data will be lost if the volume (Hard Drive) is formatted or reformatted.
Reformatting via PC (Window based computers)
Right-click the Rocsecure EX32 drive in the “My Computer” folder, then choose Format. In the
dialog window that appears, choose the desired capacity, file system and allocation unit size
and then click Start.

ROCSTOR |ROCSECURE EX32 user manual Page | 15
Reformang via Mac
Open Disk Utility (/Applications/Utilities). Select the drive in the list at the left, and then click
the Erase tab. Choose the desired volume format, specify a name, and then click Erase.
PARTITIONING AND FORMATTING THE ROCSECURE EX32 DRIVE ON A MAC OS

ROCSTOR |ROCSECURE EX32 user manual Page | 16
All Rocstor drives are factory formatted withexFAT, unless otherwise stated on the retail box.
WARNING: Formatting and Partitioning theRocsecure EX32Drive will destroy all of its data.
To protect your data, back it up before formatting or partitioning this device.
IMPORTANT NOTES:
1. All programs should be closed before beginning.
2. Insert the secure Token Key to the mini-USB port on the back of Rocsecure EX32
3. Connect theEX32 via USB cable to your host computer
4. Turn ON the Rocstor hard disk drive. Some Rocstor HDs are bus-powered and turn ON
automatically. Look for a Blue or Green light.
5. Remove the Token Keyonce the EX32 rapid blinking RED light ison (within 20 seconds
after USB cable is connected to the host computer)
6. “Click” means left click. “Right Click” will be so labeled.
7. Some computers are set so a single “click” will perform the task, such as opening a
window. Depending on your mouse setting, you may have to double click to get to the
next window. If a single click does not open the next window, please double click.
PARTITIONING AND FORMATTING THE ROCSECURE EX32 DRIVE ON A MAC OS

ROCSTOR |ROCSECURE EX32 user manual Page | 17
INSTRUCTIONS FOR PARTITIONING AND FORMATTING to ExFat and APFS:
Note:
(Check Box Content on page 7 for components required for Instructions)
1. Connect token key into Rocstor drive.
2. Connect the Rocstor drive to the computer via a port using USB Cable.
3. The drive will appear as an icon on the Desktop on the middle right side (figure 1.0 below)
the icon will represent the method of connection.
Figure 1.0

ROCSTOR |ROCSECURE EX32 user manual Page | 18
USB Connection
Figure 1.1
Note: the Hard Drive is connected via USB port; the desktop would indicate the USB (figure
1.1)

ROCSTOR |ROCSECURE EX32 user manual Page | 19
TIP:
You can also use the search tab (figure 1.2) at the top of the page and type “Disk Utility”
to check if the drive has mounted (figure 1.3) and the file browser as well located on the bottom
corner (figure 1.4 has icon image).
Figure 1.2
Figure 1.3
Figure 1.4

ROCSTOR |ROCSECURE EX32 user manual Page | 20
4. Go to search (steps in previous page marked “Tip”) type “Disk Utility” then click disk
utility option. This is what it should look like (figure 1.3.)
5. On the left side of the “Disk Utility” menu is a list of available drives (figure 1.3.) One will
show as Rocstor drive. Click on the Rocstor icon (figure 5.0.)
Figure 5.0
6. You are now in the Rocstor menu. Click on the “Partition” tab (figure 6.0). This will take
you to the partition menu (figure 6.1).
Figure 6.0