Roku Ultra User manual

Quick Start Guide

What’s included
Roku Ultra
Streaming Player
Power Adapter
HeadphonesRemote
Two AA
Batteries
NOTE: You will need a High Speed HDMI® Cable for HD TVs or
a Premium High Speed HDMI® Cable for 4K and HDR TVs.
ETHERNET DC IN
USB MicroSD PowerReset
Ethernet HDMI® Lost Remote
Finder
Volume
Channel
shortcuts
Options
TV Power
Instant replay
Headphone jack
for private listening
Gaming
controls
Voice button
Features

1
OR
Setup
ETHERNET DC IN
ETHERNET DC IN
STEP 1:
Connect to TV
Connect your streaming
player to an HDMI port on
the back of your TV using
a High Speed HDMI® Cable
(not included).
To stream 4K or HDR choose
an HDMI port that supports
HDCP 2.2. Use a Premium
High Speed HDMI® Cable
(not included).
For help determining which
port supports HDCP 2.2, visit
go.roku.com/hdcp
HD TVs
4K/HDR TVs
Premium High Speed
HDMI® Cable
USB
HDMI
USB
HDMI
High Speed
HDMI® Cable

2
3
STEP 2:
Connect to power
Use the included power
adapter to connect your
streaming player to a
wall outlet.
STEP 3:
Power on TV and
select input
Use your TV remote to
power on your TV and
select the input you
used to connect your
streaming player.
For help on how to select
the correct input, visit
go.roku.com/selectinput
Antenna
A/V 1
HDMI 1
HDMI 2
Input
ETHERNET DC IN

4STEP 4:
Insert batteries
On the back side of the
remote, slide open the battery
cover. Insert included batteries
placing the negative (-) ends
in first.
Your remote should pair
with your streaming player
automatically. For help
pairing your remote, visit
go.roku.com/remotehelp
NOTE: To enable the
private listening feature
of your streaming player,
plug the headphones into
your Roku remote. Your
TV will be muted when
headphones are plugged in.
Volume
controls

5
55
5
Let’s get started
English
Deutsch
Español
Français
12:40 pm | Options
STEP 5:
On-screen setup
and activation
Follow the instructions on
your TV screen.
Activate your streaming
player by using your
computer or smartphone
to link to a Roku account.
roku.com/link
IMPORTANT: Make sure you type roku.com/link into the browser being careful
not to misspell or add extra characters. Typing this incorrectly may take you to
fraudulent websites.

Common questions
Why do I need to create a Roku account?
Before you can start streaming, channels must be downloaded and installed on your streaming
player. To accomplish this, your streaming player must be linked to a Roku account. With a
Roku account, not only can you add channels from the Roku Channel Store, but you can also
manage your subscriptions, view your purchase history, and update payment method. For more
information, visit go.roku.com/whyaccount
Why do I need to enter a credit card?
Saving a payment method makes it easy to rent or buy movies on demand, subscribe
to popular services, and enroll in free trials. Charges will not be made without your
authorization. For more information, visit go.roku.com/paymenthelp
What should I do if my streaming player is not connecting to my wireless network?
Your streaming player connects to your wireless network the same as your laptop or smartphone.
If these other devices can access the internet, then your streaming player should be able to
do the same. Make sure to select the same network name, and enter the same password you
use with the other devices. Remember that passwords are case-sensitive and easy to enter
incorrectly. For more help, visit go.roku.com/wireless
Can I take my Roku streaming player with me when I travel?
Yes. You can bring your streaming player and watch your favorite entertainment when
you travel. Remember to also bring the power adapter, remote and any cables you use to
connect your streaming player at home, and make sure your destination has a good internet
connection. You will also need a computer or smartphone with wireless capabilities and a web
browser to help get your streaming player connected to the network. For more details, visit
go.roku.com/travelwithroku

© 2017 Roku, Inc. All rights reserved. ROKU and the ROKU logo are
the registered trademarks of Roku, Inc. 4100000408-MP2
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tutorials
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channels
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Need more help
getting started?
go.roku.com/ultra
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out of your Roku
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go.roku.com/usingroku
Tips, what’s
streaming for free
and more...
blog.roku.com
Roku Blog

Roku® Streaming Player
Important Product Information
Introduction
The Roku streaming player which accompanies this Important Product
Information ("Player") allows you
to stream online entertainment to
your TV. A Roku account is required to activate your Player. When you
sign
up for a Roku account, you will be asked to provide your contact
information and a payment method so that you can easily rent movies
or sign-up for additional services. Your authorization is required for any
such charges. There are no equipment rental fees
for owning a Player.
However, a paid subscription or other form of payment may be required
to access some channels or content. Channel availability is subject to
change and varies by country. Check with each channel provider for
specific bandwidth requirements to stream SD, 720p, 1080p HD, 4K and
HDR
(if your player supports 4K and/or HDR) content.
Safety Precautions
The Player has been designed with the highest concern for safety.
However, any electrical device,
if used improperly, has the potential
for causing fire, electrical shock, property damage or personal injury.
To help ensure accident-free operation, follow these guidelines:
• Observe all warnings, precautions and instructions.
• Regularly inspect
the AC power adapter for damage.
•
Stop use, unplug the AC power adapter from the electrical outlet
and disconnect any other cables immediately, if the Player has
been damaged, cracked
or punctured, or if the Player functions
in an
abnormal manner, produces unusual sounds or smells or
becomes too hot to touch.
• For
more information on product safety and troubleshooting,
please go to www.roku.com/support.
Use and Handling
• Do
not operate the remote using any vigorous or forceful motions
or gestures.
• The
remote control and the headphones are not toys. If your Player
comes
with a remote control and/or headphones, keep them both
out of reach of children under the age of six.
• The
product packaging may include plastic bags, cable ties and
fasteners. Dispose
of these properly and keep them out of reach of
children, as they could present a choking hazard.
• Do
not touch the Player or connected cables during an electrical storm.
•
Do not allow liquid, small particles or other foreign objects to get
into the Player or accessories.
• Do
not expose the Player or accessories to liquid, smoke or steam.
• Do
not expose the Player or accessories to high temperatures, high
humidity or direct sunlight. ·
• Do
not place the Player or the remote on the floor or in a place
where
they may cause someone to trip or stumble.
• Permanent hearing loss
may occur if the Player or earpieces ~
are used at high volume. To prevent possible hearing loss, ,,
1
~
limit the amount of time you use the Player or any earpieces
at high volume.
•
Do place your Player within range of your wireless network.
• Do not place your Player in an enclosed cabinet; it may interfere
with the wireless signal.
• Do
not place anything on top of your Player; it may cause the
Player
to overheat.
• Do
not drop, crush or disassemble the Player.
• Do
not attempt to repair your Player yourself. Disassembling the
Player may cause damage not covered by the warranty.
Important Tips About Battery Handling
Inserting batteries: Be sure
to insert each battery negative (-) side
first, pushing it
into the coil and then into the compartment. Never
insert batteries positive (
+) side first.
Replacing batteries: Always replace
dead batteries with two
brand-new batteries from the same manufacturer. Never use
damaged batteries.
Disposal
of batteries: Always dispose of batteries following
federal guidelines
or local ordinances. Do not dispose of used
batteries in an
open fire.
Warning Signs: If your remote gets warm/hot during use,
discontinue use and contact Roku Customer Support immediately
at www.roku.com/support. There is a risk of explosion if a battery
is replaced by an incorrect type.
Voice Search
For players and geographies which support voice search, please
see the End User License
Agreement and Privacy Policy for further
information located at www.roku.com/legal.
The License Agreement
The applicable software license terms for the Player is at www.
roku.com/legal. Use
of the Player constitutes your agreement to
those license terms and the limited warranty set forth below for
your country. If you disagree and you are
within the allowable time
period for returns under Roku's return policy (if purchased from
Roku) or the applicable return policy of the authorized distributor
(if purchased from such distributor), you may return the Player to
the place where you obtained it for a refund, subject to the terms
of the applicable return policy.
Limited Warranty & Warranty
Service Process
A. US Only
Limited Warranty
For any Player purchased and delivered to end users in the US,
Roku warrants the Player hardware against defects in materials and
workmanship for a period
of one (1) year from the date of purchase by
the original purchaser (as shown by the date on the applicable
sales
receipt) ifused in accordance with the user documentation provided
with the
Player; provided that, this warranty shall be available only to
the purchaser who originally purchased the Player from Roku or from
one
of its authorized resellers or distributors. If Roku determines the
Player's hardware
is defective, Roku will either repair the Player or
replace it with a new or rebuilt unit, at Roku's option. Ifthe applicable
warranty period
has expired, we will return the Player to you at your

cost and expense. More information about this warranty can be found at
www.roku.com/support.
The warranty does not cover software, apps, programs, installation, set
up
or issues related to the service provided by your Internet service
provider, channel providers
or content providers, including but not limited
to, service disruption and changes
in service terms, offerings or format.
This warranty excludes damages due
to acts of God, accident, misuse,
abuse, negligence, commercial
use, modification of your Player, or
damages caused by other devices, improper operation or maintenance,
voltage fluctuations
or attempted repair by anyone otherthan a facility
authorized
by Roku to service your Player. This warranty does not cover
consumables (such
as fuses and batteries). Roku does not assume
any responsibility for any data or information stored on any media or
hardware of the Player delivered or sent for repair.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS SECTION
A
SETS FORTH ROKU'S SOLE OBLIGATION AND YOUR EXCLUSIVE
REMEDY IN THE EVENT OF ANY BREACH OF THIS WARRANTY;
REPAIR OR REPLACEMENT OF YOUR PLAYER SHALL NOT RESET OR
EXTEND THE ORIGINAL WARRANTY PERIOD; AND UPON REPAIR
OR REPLACEMENT OF YOUR PLAYER, ANY EXPRESS OR IMPLIED
WARRANTY WHICH
YOU HAVE AGREED TO DISCLAIM FOR THE
ORIGINAL PLAYER SHALL ALSO BE DISCLAIMED WITH RESPECT TO
THE REPAIRED OR REPLACED PLAYER. THE LIMITATIONS ABOVE
ARE SUBJECT
TO APPLICABLE LOCAL LAWS AND YOU MAY
HAVE ADDITIONAL
RIGHTS THAT VARY FROM JURISDICTION TO
JURISDICTION.
Warranty Service Process
Warranty service requests for your Player must be made within
the applicable warranty period. You must first obtain a return
merchandise authorization ("RMA") number from Roku Customer
Support. RMA numbers expire thirty (30) days from issuance. Roku
may attempt to troubleshoot the problem prior to issuing a RMA
number. Please
be prepared to provide additional information
upon request. Once a RMA number is obtained, you must ship your
Player, freight prepaid, together with proof of purchase and all
accessories, in
either the original packaging or packaging affording
an equal degree of protection, to the Roku authorized distribution
facility identified by Roku Customer Support. Failure to return any
accessory could result in delay and/or an invoice to you or credit to
Roku for the missing accessory.
Important: When submitting a RMA, please provide the following
information with your request: (a) product name and serial
number,
(b) problem description, (c) software version (see
Player's
"settings" menu), (d) date and place of purchase, and (e)
return shipping address (P.O. boxes are not accepted). Additional
troubleshooting tips and Roku Customer Support is at www.roku.
com/support for Players sold in the US.
Automatic Software Updates
Roku reserves the right to automatically update the software on
the Player from time to time in its sole discretion, including adding,
changing or removing channels, functionalities and features
1111111111111111111111111111111111111111111111111111
4100000407-MP2
(including but not limited to, changing the user interface or the
manner in which you are able to access content via the Player). For
further information please see www.roku.com/support.
Additional Legal Notices
US ONLY
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed
to provide reasonable protection against harmful
interference
in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there
is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference
by one of the following measures:
• Reorient
or relocate the receiving antenna.
• Increase
the separation between the equipment and receiver.
• Connect
the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult
the dealer or an experienced radio/TV technician for help.
This device complies
with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate this equipment.
IEEE 802.llb or 802.11g operation of this product in the US is
firmware-limited to channels 1 through 11. Wireless Radio Use: This
device
is restricted to indoor use when operating in the 5.15 to 5.25
GHz
frequency band.
Roku Express operates in
the 2.4GHz -2.4835 GHz band.
Roku Streaming Stick, Roku Streaming Stick+ and Roku Ultra
operates in
the 2.4GHz- 2.4835 GHz and 5.15GHz- 5.25 GHz bands.
These devices are restricted
to indoor use when operating in 5.15GHz
and 5.25 GHz bands.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This
equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated
with a minimum distance of 20 em between the radiator
and your body. This
transmitter must not be co-located or operating
in conjunction
with any other antenna or transmitter. The availability
of some specific channels and/or operational frequency bands are
country dependent and are firmware programmed at the factory to
match the intended destination. The firmware setting is not accessible
by the end user.
Copyright © 2017 Roku, Inc. All rights reserved. Roku and the Roku
logo are registered trademarks of Roku, Inc.