Royal Alpha 583cx User manual

Contents
1 Welcome
Before Starting..................................................................................................................................................... 1
What is in the Box? ............................................................................................................................................. 2
Important Phone Numbers ............................................................................................................................. 2
2 Getting Started
Plugging in and Putting in the Batteries .................................................................................................... 3
Installing the Paper Roll.................................................................................................................................... 5
Installing the Barcode Reader ..................................................................................................................... 6
Setting the Date And Time.............................................................................................................................. 7
Programming the Sales Tax ............................................................................................................................ 8
Programming Department Keys ................................................................................................................... 9
3 Getting To Know the Cash Register
Opening and Closing the Customer Display ..........................................................................................10
Using the Mode Key Area ..............................................................................................................................12
Using the Keyboard .........................................................................................................................................13
Using the Cash Drawer ...................................................................................................................................14
Using the Accessory Drawer.........................................................................................................................15

Contents
ii Alpha 583cx User’s Guide
4 Setting Up Your Cash Register - the Basics
Using the Displays ........................................................................................................................................... 16
The Clerk Display........................................................................................................................................... 17
Setting Alphanumeric Descriptions .......................................................................................................... 17
Alphanumeric Code Chart ......................................................................................................................... 18
Using Single Width Characters................................................................................................................. 20
About Programming Numbers in Logo Messages............................................................................ 20
Using Double Wide Characters ................................................................................................................ 20
Programming a Store Logo or a Commercial Message................................................................... 21
Setting the Commercial Message in the Footer................................................................................. 24
Setting Clerk Numbers and Names ........................................................................................................... 25
Using the Clerk System ............................................................................................................................... 27
Setting the Machine Number ...................................................................................................................... 27
Setting X and Manager Passwords ............................................................................................................ 28
Printing the Quick Start Program Confirmation Report..................................................................... 29
Before Going to Register Mode................................................................................................................... 30
Error Codes ......................................................................................................................................................... 31
Clearing an Error............................................................................................................................................ 31
5 Setting Up Your Cash Register - Advanced
Programming Department Keys................................................................................................................. 34
Setting Standard and Gallonage Mode................................................................................................. 36
Programming Multiple and Single Items ............................................................................................. 36
Programming High Digit Lock-out (HDLO)..........................................................................................36
Programming Tax Status............................................................................................................................ 37
Programming Department Preset Price ............................................................................................... 38
Assigning Department Number Keys .................................................................................................... 38
Programming Department Names......................................................................................................... 39
Programming Scrolling Messages ............................................................................................................. 42
Programming Scrolling Message Display Times................................................................................... 43
Setting the Off Message ............................................................................................................................. 43
Setting the Mode Message........................................................................................................................ 44
Setting the Sales Message Start and Stop Times............................................................................... 44
Setting the Idle Messages .......................................................................................................................... 45
Setting the Amount of Time Letters Appear in the Display........................................................... 46

Alpha 583cx User’s Guide iii
Contents
Programming the Credit Keys......................................................................................................................46
Programming PLU Descriptions..................................................................................................................48
Programming PLUs without a Barcode Reader ..................................................................................48
Programming PLUs with the Barcode Reader.....................................................................................49
Setting the Decimal Points............................................................................................................................50
Setting the Rounding Rates ..........................................................................................................................51
Programming Discounts ................................................................................................................................51
Programming Minus Percentage Discounts........................................................................................51
Programming Coupon Discounts............................................................................................................52
Programming Plus Percentage Add-ons...............................................................................................55
Programming Flag Options...........................................................................................................................56
6 Ringing up Sales and Using Training Mode
Ringing up Sales................................................................................................................................................62
Ringing up Sales with the Barcode Reader...........................................................................................64
Using Training Mode .......................................................................................................................................64
7 Programming Complex Tax Rates
Setting the Tax Rates.......................................................................................................................................67
8 Running Reports
Running the Program Confirmation Report ...........................................................................................70
Running the Department Confirmation Report ....................................................................................72
Running the PLU Confirmation Report.....................................................................................................72
Running the Department Sales Report.....................................................................................................73
Running Management Reports ...................................................................................................................73
About X Readings ..........................................................................................................................................74
About Z Readings ..........................................................................................................................................74
About Management Reports.....................................................................................................................75
Running a Cash-In-Drawer Report...........................................................................................................75
Running a Clerk Report................................................................................................................................76
Running a Financial Report ........................................................................................................................76
Financial Report Example ...........................................................................................................................77
Running an Hourly Report..........................................................................................................................79
Running PLU Reports....................................................................................................................................80

Contents
iv Alpha 583cx User’s Guide
9 Maintenance and Options
Optional Accessories....................................................................................................................................... 82
Installing a New Paper Roll ........................................................................................................................... 82
Using the Battery System.............................................................................................................................. 83
Ordering Accessories...................................................................................................................................... 85
10 Troubleshooting
Error Codes ......................................................................................................................................................... 86
I Hear an Error Beep...................................................................................................................................... 86
Sec code error appears in PRG, X OR Z modes ................................................................................... 87
If Clerk E12 Displays In REG 1 or REG 2 Modes.................................................................................... 87
PE Printer Error .................................................................................................................................................. 87
The Register Does Not Work at All............................................................................................................. 88
Opening the Drawer When There is no Power...................................................................................... 88
Half System Clear ............................................................................................................................................. 89
Full System Clear .............................................................................................................................................. 89
If Nothing Helps................................................................................................................................................ 89
11 Examples
Sample Receipt .............................................................................................................................................. 92
Transaction Codes ........................................................................................................................................... 93
Adding Tax to a Non-Taxable Department............................................................................................. 94
Cash Sale With Tendering Change ............................................................................................................ 94
Cash Sale Without Tendering Change...................................................................................................... 95
Charge Sale......................................................................................................................................................... 95
Coupon Discount Sale.................................................................................................................................... 96
Credit Return...................................................................................................................................................... 97
Credit Sale........................................................................................................................................................... 97
Dept Shift Key.................................................................................................................................................... 97
Exempting Tax On An Item........................................................................................................................... 98
Exempting Tax on the Entire Sale .............................................................................................................. 98
Gallonage Sales Transaction ........................................................................................................................ 99
Minus Percentage Discount Sale................................................................................................................ 99
Multiplication of a Department Unit Price............................................................................................100
Multiplication Sale .........................................................................................................................................100
Multiplying By A Fraction............................................................................................................................101

Alpha 583cx User’s Guide v
Contents
No-Sale Function............................................................................................................................................ 101
Overriding a PLU Sale................................................................................................................................... 102
Paid-Out Sale................................................................................................................................................... 102
PLU Sale............................................................................................................................................................. 102
PLU Sale With PLU Description ................................................................................................................. 103
Plus Percentage Sale..................................................................................................................................... 103
Received-On-Account Sale......................................................................................................................... 104
Registering A Department Unit Price ..................................................................................................... 104
Registering A Reference Number ............................................................................................................ 104
Return Sale ....................................................................................................................................................... 105
Split Tendering Sale...................................................................................................................................... 105
Temporarily Overriding a PLU Price........................................................................................................ 106
Use the Error-Correct /Void Key................................................................................................................ 106
Voiding A Coupon Sale................................................................................................................................ 107
Voiding a Department Preset Price......................................................................................................... 107
Voiding a Department Preset with a Coupon Discount .................................................................. 108
Voiding a Department Preset with a Minus Percentage Discount .............................................. 108
Voiding A Minus Percentage Discount Sale......................................................................................... 109
Voiding a Multiplication of a Department Preset Price.................................................................... 109
Voiding A Multiplication Sale .................................................................................................................... 110
Voiding a PLU Multiplication Sale............................................................................................................ 110
Voiding a PLU Sale......................................................................................................................................... 111
Voiding a PLU Sale with a Coupon Discount .......................................................................................111
Voiding a Plu Sale with a Minus Percentage Discount..................................................................... 112
Voiding a PLU Sale with a Plus Percentage Rate ................................................................................ 112
Voiding a Plus Percentage Sale................................................................................................................. 113
Voiding A Sale ................................................................................................................................................. 113
A Calculating State Tax Table Codes .............................................................. 114
Calculating Your Tax..................................................................................................................................... 114
Example Tax Chart...................................................................................................................................... 118
The Worksheet............................................................................................................................................. 119
Programming the State Tax....................................................................................................................... 120

Contents
vi Alpha 583cx User’s Guide
B GST/PST System for Canada..........................................................................121
Canadian Tax Programming Example ....................................................................................................121
C Product Information ......................................................................................124
Specifications and Safety ............................................................................................................................124
Safety Notice....................................................................................................................................................125
Limited Warranty............................................................................................................................................126
Description Tables .........................................................................................................................................127
Index....................................................................................................................130

Alpha 583cx User’s Guide
Welcome
Congratulations on purchasing your new Royal cash register! This register
is designed to be easy to use, helping you to focus on running your
business.
Before Starting
Before you start using this manual to set up and customize your cash
register, you should know the following.
When you need to press a key, you see a picture of the key you need to
press and the name of the key is in another font. For example:
1If you are prompted for a Manager Password, type the password number
and then press the Check key. If you did not program a Manager
Password, go to the next step.
If you need to type something in the round Number keys area, what you
need to type is shown in a special font. For example:
2Using the round Number keys, press 444444 and then press the
Amount Tend Total key.
CHAPTER 1

Chapter 1: Welcome
2 Alpha 583cx User’s Guide
What is in the Box?
Look for and unwrap the following:
• Cash Register
• 1 starter roll of standard thermal paper, Royal Reorder Number 013127
(57.5mm).
• The black Journal spindle in the packing material.
• 4 standard AA (1.5 volt) batteries for the memory back-up system.
• 1 set of keys, consisting of:
• 2 Cash Drawer/Journal Lock keys (515).
• 2 PRG Program keys (427-023).
• 2 REG Register keys (427-024).
• 2 Z keys (427-012).
Important Phone Numbers
If you need help or want to order additional supplies, use the following
contact information.
To order items, see Ordering Accessories on page 85.
Customer Service: 1-800-272-6229 (USA)
1-888-266-9380 (Canada)
Ordering Supplies: 1-888-261-4555
Website: www.royal.com

Alpha 583cx User’s Guide
Getting Started
Setting up your cash register consists of the following steps:
• Plugging in and Putting in the Batteries
• Installing the Paper Roll
• Setting the Date And Time
• Programming the Sales Tax
• Setting at least 2 Department Keys
Do all the steps to make sure you have your cash register set up correctly.
When you are done with this chapter, see the chapter called Getting To
Know the Cash Register, starting on page 10 and the chapter called Setting
Up Your Cash Register - the Basics, starting on page 16 for more
information about your cash register.
Plugging in and Putting in the Batteries
Make sure that you plug the cash register into the electrical outlet before
you put in the batteries.
Caution
If you put the batteries in first, they can damage the cash register.
Do not use this cash register outdoors in the rain or near any source of
liquid.
CHAPTER 2

Chapter 2: Getting Started
4 Alpha 583cx User’s Guide
To get the cash register ready to use
1Remove the cash register and the parts from the box. Store the box and
packing material in a safe, dry place. If you need to move the register in
the future, you can put it back in the box.
2Remove the tape holding the parts of the cash register in place. For
example, there may be tape on the back of the Journal Compartment
Cover.
3Put the register on a hard, level surface, away from rain and spilled
drinks. A hard level surface makes it easier for the cash drawer to go in
and out smoothly.
Do not put the register on a porous surface. Depending on the surface or
any cleaning solution used on the surface, the rubber feet may leave
marks on the surface. Do not place the register on any valuable surface,
such as antique or fine wood tables, desks, and so on.
4Plug the cash register into a standard three-hole electrical wall outlet.
(115-120 volt, 60 hertz). Make sure the electrical cord is not going to get
tripped over or accidentally pulled from the electrical outlet.
Put the cash register on an electrical circuit with no other electrical
device or appliance. Other appliances can overload the circuit or cause
electrical interference with the cash register. It is best that you use a
circuit without other appliances already on it.
5Install the memory backup batteries.
• Open the Journal Compartment cover.
Unlock the compartment cover with the
Cash Drawer/Journal Lock key #515. Grip
the left side of the journal cover and gently
pull upward. Remove the cover and put it
aside.
• Remove the battery cover, located in the
rear left section of the compartment. Press
the indentation at the bottom of the cover
and slide up. See the graphic to the right
for details.
• Put the batteries in the slots. Make sure
that the positive and negative ends are in
the right place. The batteries have a little
plus (positive) and minus (negative) sign
on each end to help you.
• Replace the battery cover by sliding it
back down into position.
6Now you are ready to put the paper in the cash register and set the time
and the date. See the next section for more information.
Press
here
and
slide up

Alpha 583cx User’s Guide 5
Installing the Paper Roll
Installing the Paper Roll
Your cash register has a thermal printer that prints receipts for the
customer or a journal tape. You can use 2¼ inch (57.5 mm) wide standard
thermal register paper.
To install the paper roll
1Insert the PRG key and turn it to either REG1 or REG2.
• If you need a customer receipt, turn the Mode key to the REG1
position.
• If you do not need a customer receipt, turn the mode key to the REG2
position.
2Unlock and open the Journal Compartment Cover. Grip the left side of
the cover and gently pull upward. Remove the Journal Compartment
Cover and set aside.
3Remove the Journal
Takeup spindle.
Place the paper roll
in the little round
area at the bottom
of the compartment.
Make sure the
paper feeds out
from the bottom of
the roll, towards the
front of the cash
register.
4Grab the small handle on the right
of the print roller. Push the little
handle towards the back of the cash
register and raise the roller bar up.
5Lay the end of the paper across the
printer as shown. Move the print
roller down onto the paper and
snap into place. Make sure both
sides are snapped down.
• Press the Feed key until the paper
catches and moves through the printer.
6Do one of the following:
Handle

Chapter 2: Getting Started
6 Alpha 583cx User’s Guide
• If you do not need to print receipts:
Place the black plastic Journal Takeup
spindle on its grooves above the Battery
compartment. The spindle sits above the
paper roll. Press the Feed key to move
the paper through the printer about 10-12
inches. Push the paper through one of
the narrow openings in the center of the
Journal Takeup spindle. Press the Feed
key until the paper catches and begins to
wind securely around the Journal Takeup
spindle. Replace the Journal
Compartment Cover.
• If you want to print receipts:
Put the customer receipt paper in the
receipt window of the Journal
Compartment Cover. Make sure you get
the paper in the little guides in the
window. Use the Cash Drawer/Journal
Lock key #515 to lock it.
Installing the Barcode Reader
Your cash register optionally comes with a barcode reader. It allows you
to scan items with a UPC symbols, instead of using the keyboard to type
the PLU number. If you want to order the barcode reader, contact Royal.
The barcode reader plugs into the port on the lower right side of the cash
register. Use the directions below to install it.
To install and program the barcode reader
1Unpack the reader from the box.
2Turn the Mode key to OFF.
3Locate the port for the scanner on
the lower right side of the cash
register. Plug the reader into the
port.
4Now you can program the barcode
reader so that you can scan UPC
symbols to ring up items. For
specifics, see Programming PLUs with the Barcode Reader on page 49.

Alpha 583cx User’s Guide 7
Setting the Date And Time
Setting the Date And Time
The date changes every day and prints in the month-day-year format. You
can prevent the date from printing on the transaction receipts. The date
format can also be changed to print day-month-year. For more
information, see Programming Flag Options on page 56.
You can set the cash register so that it does not print the time on receipts.
For more information, see Programming Flag Options on page 56.
The time can print in either the 12 or 24 hour (military time) format. The
default setting is to print in the 12 hour format, which is normally used. To
change to the 24 hour format, see Programming Flag Options on page 56.
Reminder
When you set the time, you need to type the time in a 24 hour format. To
convert the current time to a 24 hour format, add the number 12 to every
hour after 12 noon. For example: 1:15 P.M. programs as 1315. 8:20 A.M.
programs as 0820.
To set the date
Example 1: To program June 30, 2002
1Put the PRG key in the Mode key slot and turn it to the PRG position.
2In the round Number keys area, press 063002 and then press the
#/ST/NS key.
To set the time
Example 2: To program 9:45 P.M.
1Put the PRG key in the Mode key slot and turn it to the PRG position.
2In the round Number keys area, press 2145 and then press the Qty/Date
key.

Chapter 2: Getting Started
8 Alpha 583cx User’s Guide
Programming the Sales Tax
Now you need to program the sales tax for your area. If you do not know
your sales tax rate, contact your local government office.
Tip
You must press at least 4 digits in step 4.
Note
If you make a mistake or you hear an error beep, press Clear and start over
with Step 3.
Example 3: To program a sales tax rate of 6%
1Find your sales tax rate. You may need to contact your local government
office.
2Put the PRG key in the Mode key slot and turn it to the PRG position.
3In the round Number keys area, press 1and then press the Tax 1 key.
4Press 6000 and press the Amount Tend Total key. Your sales tax is
programmed.
To program other tax rates, in Step 4, press the following:
For more advanced tax rate programming, see Programming Complex
Tax Rates on page 66.
Table 1 Additional tax rate programming
For this tax rate... Press these keys...
7. 75 % 7750
5.5% 5500
10.5% 10500

Alpha 583cx User’s Guide 9
Programming Department Keys
Programming Department Keys
You are done with the basic programming of your cash register. After you
program at least 2 department keys, you are ready to use the cash register,
if you do not want to use any of the other features.
For more information about the other features of your cash register, see
Setting Up Your Cash Register - the Basics on page 16 and Setting Up Your
Cash Register - Advanced on page 33.
To program Department 1 as taxable with no preset price and no description
1Using the round Number keys, press 00001 and press the
Subtotal/w/Tax key.
2Using the round Number keys, press 0and press the Dept 1 key.
3Press the Amount Tend/Total key. The department information is saved
in the cash register.
To program Department 2 as non-taxable with no preset price and no
description
1Using the round Number keys, press 00000 and press the
Subtotal/w/Tax key.
2Using the round Number keys, press 0and press the Dept 2 key.
3Press the Amount Tend/Total key. The department information is saved
in the cash register.
For more information about programming department keys, see
Programming Department Keys on page 34.

Alpha 583cx User’s Guide
Getting To Know the Cash Register
This chapter shows you the basics of using your cash register after you set
it up. If you have not yet set up your cash register, see the Quick Start
sheet that came in the box with your cash register or Getting Started on
page 3.
Opening and Closing the Customer Display
You can open and rotate the customer display so customers can see what
is happening. When you move the register or store it, close the display so
it doesn’t get damaged.
Your cash register has 1 display line:
• 1 line that shows letters and numbers (Alphanumeric)
The Alphanumeric display shows 10 digits for character descriptions in
both register and programming modes. It also shows numbers.
To open and close the display
1To open the rear customer display, pull up and rotate to view from any
direction.
2To close, turn the display to face the rear of the machine and press down.
The following codes can appear in the display:
CHAPTER 3

Alpha 583cx User’s Guide 11
Opening and Closing the Customer Display
When ringing up sales, the department number or PLU number can also
appear. If a description or name has been programmed, this description
also appears.
Table 2 Codes and words that can appear in the display
This code... Appears when...
:the -%/RA key registers a percent discount amount. Also
appears in the Customer Display.
= the Charge,Check,Amount Tend Total keys are pressed.
Also appears in the Customer Display.
ADD ON the +%/PO key registers a plus percentage amount. *
CASH the Amount Tend Total key finalizes a cash sale. *
CHANGE or Cchange is due. *
CHARGE the Charge key finalizes a sale. *
CHECK the Check key finalizes a sale. *
CLERK ERR
or
CLERK E12
clerk numbers have been programmed and the clerk system
is active. When this appears, the clerk number must be
entered.
COUPON the -/CPN key is pressed. *
DISCOUNT the -%/RA key registers a percent discount amount. *
ERROR an incorrect key is pressed. Press the Clear key to clear.
NO SALE the #/ST/NS key is pressed. *
NON TAX the Non Tax key is pressed.
Pyou are in the middle of a programming step. Also appears
in the Customer Display.
PE if an error is detected in the printer.
P-O the +%/PO key is used for a paid out function. *
R-A the -%/RA key is used for a received on account function. *
REFUND the Return key is pressed. *
SEC CODE a manager password is programmed. When this appears,
you must enter the password.
SUBTTL the Subtotal w/Tax or #ST/NS key is pressed. *
TAX 1/TAX 2 the TAX 1 or TAX 2 key is pressed.
VOID/CORR the Void key is operated. *
* also prints on the receipt or journal tape.

Chapter 3: Getting To Know the Cash Register
12 Alpha 583cx User’s Guide
Using the Mode Key Area
The Mode key area allows you to do the following.
If you need to keep the register plugged in when you are not using it, turn
the Mode key to the OFF position. The keyboard will not work and the
cash drawer is electronically locked. A small amount of power maintains
the program and transaction data totals.
• For more information about programming the cash register, see Setting
Up Your Cash Register - the Basics on page 16 and Setting Up Your Cash
Register - Advanced on page 33.
• For more information about using the cash register to ring up sales, see
Ringing up Sales and Using Training Mode on page 62.
• For more information about running reports, see Running Reports on
page 70.
Table 3 Mode key settings
This setting... Does this...
• PRG Programs the cash register and sets the cash register to
Training mode. Use the key marked PRG.
• OFF Turns the cash register off. It also electronically locks
the cash drawer. All keys do this.
• REG1 Prints just receipts, does not print a journal tape in the
cash register. All keys do this.
• REG2 Prints just a journal tape in the cash register, does not
print a receipt. All keys do this.
• X Lets you read all transaction totals without clearing any
totals. This is useful for mid day reports. Use the key
marked Z.
• Z Lets you read all transaction totals and clears all
transaction totals to zero, except the end of day, or close
of day, totals. Use the key marked Z.

Alpha 583cx User’s Guide 13
Using the Keyboard
Using the Keyboard
The keyboard on your cash register looks like the following:
To use the keyboard, do the following:
• To use the cash register, put the key marked
REG in the Mode key hole and turn to Reg1 or
Reg 2. Now you can press the round Number
keys and Department keys to ring up a sale. For
more information about ringing up sales, see
Ringing up Sales and Using Training Mode on
page 62.
• To program the cash register, put the key marked
PRG in the Mode key slot and turn to PRG. For
more information about programming the cash
register, see Setting Up Your Cash Register - the
Basics on page 16 and Setting Up Your Cash Register - Advanced on
page 33.
Round number keys
Mode key area
Total key
opens cash drawer
Department keys and
letters for programming

Chapter 3: Getting To Know the Cash Register
14 Alpha 583cx User’s Guide
Using the Cash Drawer
The cash drawer is where you put the money after you ring up a sale. The
cash drawer has slots for putting paper bills and a tray for coins. You can
store paper items such as checks and charge slips under the removable
coin tray.
When you ring up a sale, the cash drawer automatically opens so you can
make change and put money away. You can also open the cash drawer
without making a sale. This is handy if you need to make change for
someone or forgot to put something away.
The cash drawer locks in 2 different ways. Locking the cash drawer is a
good idea if you need to leave the cash register.
• The cash drawer automatically locks electronically when you move the
register key to the Off position. Remember to take the register key out if
you are leaving the register. The emergency open lever will still open the
cash drawer when it is electronically locked.
• You can also use the 515 key to mechanically lock the cash drawer. If you
lock the cash drawer this way, you must have the key to open it again.
Even the emergency open lever will not open the cash drawer. when it is
locked with the key.
Important
If the cash drawer will not open, see if the lock on the cash drawer is turned
to the right. If it is, the drawer is locked with the 515 key. You need the key to
unlock the cash drawer. If the key is lost or locked in the cash drawer,
contact Royal.
To open the cash drawer after a sale
1When you are done ringing up a sale, press the Amount Tend Total key
at the bottom right of the keyboard. The cash drawer opens. You can
make change and put the money in the drawer.
2When you are done, push the cash drawer closed.
To open the cash drawer without making a sale
1Press the #/ST/NS key at the bottom right of the keyboard. The cash
drawer opens and a No Sale receipt prints.
2When you are done, push the cash drawer closed.
To lock and unlock the cash drawer using the key
1Using the small key labeled 515, put the key in the lock in the front of the
cash drawer.