Royal Alpha 583cx User manual

Contents
1 Welcome
Before Starting..................................................................................................................................................... 1
What is in the Box? ............................................................................................................................................. 2
Important Phone Numbers ............................................................................................................................. 2
2 Getting Started
Plugging in and Putting in the Batteries .................................................................................................... 3
Installing the Paper Roll.................................................................................................................................... 5
Installing the Barcode Reader ..................................................................................................................... 6
Setting the Date And Time.............................................................................................................................. 7
Programming the Sales Tax ............................................................................................................................ 8
Programming Department Keys ................................................................................................................... 9
3 Getting To Know the Cash Register
Opening and Closing the Customer Display ..........................................................................................10
Using the Mode Key Area ..............................................................................................................................12
Using the Keyboard .........................................................................................................................................13
Using the Cash Drawer ...................................................................................................................................14
Using the Accessory Drawer.........................................................................................................................15

Contents
ii Alpha 583cx User’s Guide
4 Setting Up Your Cash Register - the Basics
Using the Displays ........................................................................................................................................... 16
The Clerk Display........................................................................................................................................... 17
Setting Alphanumeric Descriptions .......................................................................................................... 17
Alphanumeric Code Chart ......................................................................................................................... 18
Using Single Width Characters................................................................................................................. 20
About Programming Numbers in Logo Messages............................................................................ 20
Using Double Wide Characters ................................................................................................................ 20
Programming a Store Logo or a Commercial Message................................................................... 21
Setting the Commercial Message in the Footer................................................................................. 24
Setting Clerk Numbers and Names ........................................................................................................... 25
Using the Clerk System ............................................................................................................................... 27
Setting the Machine Number ...................................................................................................................... 27
Setting X and Manager Passwords ............................................................................................................ 28
Printing the Quick Start Program Confirmation Report..................................................................... 29
Before Going to Register Mode................................................................................................................... 30
Error Codes ......................................................................................................................................................... 31
Clearing an Error............................................................................................................................................ 31
5 Setting Up Your Cash Register - Advanced
Programming Department Keys................................................................................................................. 34
Setting Standard and Gallonage Mode................................................................................................. 36
Programming Multiple and Single Items ............................................................................................. 36
Programming High Digit Lock-out (HDLO)..........................................................................................36
Programming Tax Status............................................................................................................................ 37
Programming Department Preset Price ............................................................................................... 38
Assigning Department Number Keys .................................................................................................... 38
Programming Department Names......................................................................................................... 39
Programming Scrolling Messages ............................................................................................................. 42
Programming Scrolling Message Display Times................................................................................... 43
Setting the Off Message ............................................................................................................................. 43
Setting the Mode Message........................................................................................................................ 44
Setting the Sales Message Start and Stop Times............................................................................... 44
Setting the Idle Messages .......................................................................................................................... 45
Setting the Amount of Time Letters Appear in the Display........................................................... 46

Alpha 583cx User’s Guide iii
Contents
Programming the Credit Keys......................................................................................................................46
Programming PLU Descriptions..................................................................................................................48
Programming PLUs without a Barcode Reader ..................................................................................48
Programming PLUs with the Barcode Reader.....................................................................................49
Setting the Decimal Points............................................................................................................................50
Setting the Rounding Rates ..........................................................................................................................51
Programming Discounts ................................................................................................................................51
Programming Minus Percentage Discounts........................................................................................51
Programming Coupon Discounts............................................................................................................52
Programming Plus Percentage Add-ons...............................................................................................55
Programming Flag Options...........................................................................................................................56
6 Ringing up Sales and Using Training Mode
Ringing up Sales................................................................................................................................................62
Ringing up Sales with the Barcode Reader...........................................................................................64
Using Training Mode .......................................................................................................................................64
7 Programming Complex Tax Rates
Setting the Tax Rates.......................................................................................................................................67
8 Running Reports
Running the Program Confirmation Report ...........................................................................................70
Running the Department Confirmation Report ....................................................................................72
Running the PLU Confirmation Report.....................................................................................................72
Running the Department Sales Report.....................................................................................................73
Running Management Reports ...................................................................................................................73
About X Readings ..........................................................................................................................................74
About Z Readings ..........................................................................................................................................74
About Management Reports.....................................................................................................................75
Running a Cash-In-Drawer Report...........................................................................................................75
Running a Clerk Report................................................................................................................................76
Running a Financial Report ........................................................................................................................76
Financial Report Example ...........................................................................................................................77
Running an Hourly Report..........................................................................................................................79
Running PLU Reports....................................................................................................................................80

Contents
iv Alpha 583cx User’s Guide
9 Maintenance and Options
Optional Accessories....................................................................................................................................... 82
Installing a New Paper Roll ........................................................................................................................... 82
Using the Battery System.............................................................................................................................. 83
Ordering Accessories...................................................................................................................................... 85
10 Troubleshooting
Error Codes ......................................................................................................................................................... 86
I Hear an Error Beep...................................................................................................................................... 86
Sec code error appears in PRG, X OR Z modes ................................................................................... 87
If Clerk E12 Displays In REG 1 or REG 2 Modes.................................................................................... 87
PE Printer Error .................................................................................................................................................. 87
The Register Does Not Work at All............................................................................................................. 88
Opening the Drawer When There is no Power...................................................................................... 88
Half System Clear ............................................................................................................................................. 89
Full System Clear .............................................................................................................................................. 89
If Nothing Helps................................................................................................................................................ 89
11 Examples
Sample Receipt .............................................................................................................................................. 92
Transaction Codes ........................................................................................................................................... 93
Adding Tax to a Non-Taxable Department............................................................................................. 94
Cash Sale With Tendering Change ............................................................................................................ 94
Cash Sale Without Tendering Change...................................................................................................... 95
Charge Sale......................................................................................................................................................... 95
Coupon Discount Sale.................................................................................................................................... 96
Credit Return...................................................................................................................................................... 97
Credit Sale........................................................................................................................................................... 97
Dept Shift Key.................................................................................................................................................... 97
Exempting Tax On An Item........................................................................................................................... 98
Exempting Tax on the Entire Sale .............................................................................................................. 98
Gallonage Sales Transaction ........................................................................................................................ 99
Minus Percentage Discount Sale................................................................................................................ 99
Multiplication of a Department Unit Price............................................................................................100
Multiplication Sale .........................................................................................................................................100
Multiplying By A Fraction............................................................................................................................101

Alpha 583cx User’s Guide v
Contents
No-Sale Function............................................................................................................................................ 101
Overriding a PLU Sale................................................................................................................................... 102
Paid-Out Sale................................................................................................................................................... 102
PLU Sale............................................................................................................................................................. 102
PLU Sale With PLU Description ................................................................................................................. 103
Plus Percentage Sale..................................................................................................................................... 103
Received-On-Account Sale......................................................................................................................... 104
Registering A Department Unit Price ..................................................................................................... 104
Registering A Reference Number ............................................................................................................ 104
Return Sale ....................................................................................................................................................... 105
Split Tendering Sale...................................................................................................................................... 105
Temporarily Overriding a PLU Price........................................................................................................ 106
Use the Error-Correct /Void Key................................................................................................................ 106
Voiding A Coupon Sale................................................................................................................................ 107
Voiding a Department Preset Price......................................................................................................... 107
Voiding a Department Preset with a Coupon Discount .................................................................. 108
Voiding a Department Preset with a Minus Percentage Discount .............................................. 108
Voiding A Minus Percentage Discount Sale......................................................................................... 109
Voiding a Multiplication of a Department Preset Price.................................................................... 109
Voiding A Multiplication Sale .................................................................................................................... 110
Voiding a PLU Multiplication Sale............................................................................................................ 110
Voiding a PLU Sale......................................................................................................................................... 111
Voiding a PLU Sale with a Coupon Discount .......................................................................................111
Voiding a Plu Sale with a Minus Percentage Discount..................................................................... 112
Voiding a PLU Sale with a Plus Percentage Rate ................................................................................ 112
Voiding a Plus Percentage Sale................................................................................................................. 113
Voiding A Sale ................................................................................................................................................. 113
A Calculating State Tax Table Codes .............................................................. 114
Calculating Your Tax..................................................................................................................................... 114
Example Tax Chart...................................................................................................................................... 118
The Worksheet............................................................................................................................................. 119
Programming the State Tax....................................................................................................................... 120

Contents
vi Alpha 583cx User’s Guide
B GST/PST System for Canada..........................................................................121
Canadian Tax Programming Example ....................................................................................................121
C Product Information ......................................................................................124
Specifications and Safety ............................................................................................................................124
Safety Notice....................................................................................................................................................125
Limited Warranty............................................................................................................................................126
Description Tables .........................................................................................................................................127
Index....................................................................................................................130

Alpha 583cx User’s Guide
Welcome
Congratulations on purchasing your new Royal cash register! This register
is designed to be easy to use, helping you to focus on running your
business.
Before Starting
Before you start using this manual to set up and customize your cash
register, you should know the following.
When you need to press a key, you see a picture of the key you need to
press and the name of the key is in another font. For example:
1If you are prompted for a Manager Password, type the password number
and then press the Check key. If you did not program a Manager
Password, go to the next step.
If you need to type something in the round Number keys area, what you
need to type is shown in a special font. For example:
2Using the round Number keys, press 444444 and then press the
Amount Tend Total key.
CHAPTER 1

Chapter 1: Welcome
2 Alpha 583cx User’s Guide
What is in the Box?
Look for and unwrap the following:
• Cash Register
• 1 starter roll of standard thermal paper, Royal Reorder Number 013127
(57.5mm).
• The black Journal spindle in the packing material.
• 4 standard AA (1.5 volt) batteries for the memory back-up system.
• 1 set of keys, consisting of:
• 2 Cash Drawer/Journal Lock keys (515).
• 2 PRG Program keys (427-023).
• 2 REG Register keys (427-024).
• 2 Z keys (427-012).
Important Phone Numbers
If you need help or want to order additional supplies, use the following
contact information.
To order items, see Ordering Accessories on page 85.
Customer Service: 1-800-272-6229 (USA)
1-888-266-9380 (Canada)
Ordering Supplies: 1-888-261-4555
Website: www.royal.com

Alpha 583cx User’s Guide
Getting Started
Setting up your cash register consists of the following steps:
• Plugging in and Putting in the Batteries
• Installing the Paper Roll
• Setting the Date And Time
• Programming the Sales Tax
• Setting at least 2 Department Keys
Do all the steps to make sure you have your cash register set up correctly.
When you are done with this chapter, see the chapter called Getting To
Know the Cash Register, starting on page 10 and the chapter called Setting
Up Your Cash Register - the Basics, starting on page 16 for more
information about your cash register.
Plugging in and Putting in the Batteries
Make sure that you plug the cash register into the electrical outlet before
you put in the batteries.
Caution
If you put the batteries in first, they can damage the cash register.
Do not use this cash register outdoors in the rain or near any source of
liquid.
CHAPTER 2

Chapter 2: Getting Started
4 Alpha 583cx User’s Guide
To get the cash register ready to use
1Remove the cash register and the parts from the box. Store the box and
packing material in a safe, dry place. If you need to move the register in
the future, you can put it back in the box.
2Remove the tape holding the parts of the cash register in place. For
example, there may be tape on the back of the Journal Compartment
Cover.
3Put the register on a hard, level surface, away from rain and spilled
drinks. A hard level surface makes it easier for the cash drawer to go in
and out smoothly.
Do not put the register on a porous surface. Depending on the surface or
any cleaning solution used on the surface, the rubber feet may leave
marks on the surface. Do not place the register on any valuable surface,
such as antique or fine wood tables, desks, and so on.
4Plug the cash register into a standard three-hole electrical wall outlet.
(115-120 volt, 60 hertz). Make sure the electrical cord is not going to get
tripped over or accidentally pulled from the electrical outlet.
Put the cash register on an electrical circuit with no other electrical
device or appliance. Other appliances can overload the circuit or cause
electrical interference with the cash register. It is best that you use a
circuit without other appliances already on it.
5Install the memory backup batteries.
• Open the Journal Compartment cover.
Unlock the compartment cover with the
Cash Drawer/Journal Lock key #515. Grip
the left side of the journal cover and gently
pull upward. Remove the cover and put it
aside.
• Remove the battery cover, located in the
rear left section of the compartment. Press
the indentation at the bottom of the cover
and slide up. See the graphic to the right
for details.
• Put the batteries in the slots. Make sure
that the positive and negative ends are in
the right place. The batteries have a little
plus (positive) and minus (negative) sign
on each end to help you.
• Replace the battery cover by sliding it
back down into position.
6Now you are ready to put the paper in the cash register and set the time
and the date. See the next section for more information.
Press
here
and
slide up