Ruijie Reyee RG-M32 Installation and operating manual

Ruijie Reyee RG-M32 Home Wi-Fi Router
Hardware Installation and Reference Guide
Document Version: V1.0
Date: 2023-08-15

Copyright
Copyright © 2023 Ruijie Networks
All rights are reserved in this document and this statement.
Any reproduction, excerption, backup, modification, transmission, translation, or
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, and other Ruijie networks logos are trademarks of Ruijie
Networks.
All other trademarks or registered trademarks mentioned in this document are owned
by their respective owners.
Disclaimer
The products, services, or features you purchase are subject to commercial contracts and
terms. Some or all of the products, services, or features described in this document may
not be within the scope of your purchase or use. Unless otherwise agreed in the contract,
Ruijie Networks does not make any express or implied statement or guarantee for the
content of this document.
The content of this document will be updated from time to time due to product version
upgrades or other reasons. Ruijie Networks reserves the right to modify the content of
the document without any notice or prompt.
This manual is for reference only. Ruijie Networks endeavors to ensure content accuracy
and will not shoulder any responsibility for losses and damages caused due to content
omissions, inaccuracies or errors.

I
Preface
Technical Support
Official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [e-mail]
Conventions
1. GUI Symbols
Interface
symbol
Description
Example
Boldface
1. Button names
2. Window names, tab name, field
name and menu items
3. Link
1. Click OK.
2. Select Config Wizard.
3. Click the Download File link.
>
Multi-level menus items
Choose System > Time.
2. Signs
The signs used in this document are described as follows:
Danger
An alert that calls attention to safety instruction that if not understood or followed can
result in personal injury.
Warning
An alert that calls attention to important rules and information that if not understood or
followed can result in data loss or equipment damage.
Caution
An alert that calls attention to essential information that if not understood or followed
can result in function failure or performance degradation.

II
Note
An alert that contains additional or supplementary information that if not understood or
followed will not lead to serious consequences.
Specification
An alert that contains a description of product or version support.
3. Note
This manual introduces the features of the product and offers guidance on configuration
and testing.

Hardware Installation and Reference Guide Product Introduction
i
Contents
Preface...................................................................................................................................................I
1Product Introduction........................................................................................................................1
1.1 Overview ...................................................................................................................................1
1.2 Package Contents.....................................................................................................................1
1.3 Appearance...............................................................................................................................2
1.3.1 Top View........................................................................................................................2
1.3.2 Side View and Bottom View.........................................................................................3
1.4 Technical Specifications...........................................................................................................4
1.5 Power Supply Technical Specifications...................................................................................6
1.6 Cooling ......................................................................................................................................7
2Preparing for Installation.................................................................................................................8
2.1 Safety Precautions....................................................................................................................8
2.2 Installation Environment Requirements................................................................................8
2.2.1 Temperature and Humidity.........................................................................................8
2.2.2 Cleanliness ....................................................................................................................9
2.2.3 ESD Protection Requirements...................................................................................10
2.2.4 Anti-interference ........................................................................................................10
2.2.5 Checking the Mounting Workbench.........................................................................11
2.3 Tools ........................................................................................................................................11
3Installation ......................................................................................................................................12

Hardware Installation and Reference Guide Product Introduction
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3.1 Before You Begin....................................................................................................................12
3.2 Safety Precautions Before Installation.................................................................................12
3.3 Installing the Router ..............................................................................................................13
4Debugging.......................................................................................................................................14
4.1 Setting Up the Configuration Environment .........................................................................14
4.2 Powering On...........................................................................................................................14
4.2.1 Checking Before Power-on........................................................................................14
4.2.2 Checking After Power-on...........................................................................................14
4.3 Troubleshooting Power Failures...........................................................................................14
5Monitoring and Maintenance........................................................................................................15
5.1 Monitoring ..............................................................................................................................15
5.2 Hardware Maintenance .........................................................................................................15
6Common Troubleshooting.............................................................................................................16
6.1 Troubleshooting Flowchart ...................................................................................................16
6.2 Common Faults ......................................................................................................................16
6.2.1 The LED Is Off After the Device is Powered On .......................................................16
6.2.2 Ethernet Port Is Not Working After the Ethernet Cable Is Plugged In..................17
6.2.3 A Client Cannot Discover the SSID of the Router ....................................................17
6.2.4 A Client Cannot Discover the 5 GHz SSID of the Router .........................................17
7Appendixes......................................................................................................................................18
7.1 Appendix A Connectors and Media ......................................................................................18

Hardware Installation and Reference Guide Product Introduction
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7.2 Appendix C Compliance Statements ....................................................................................19

Hardware Installation and Reference Guide Product Introduction
1
1 Product Introduction
1.1 Overview
The RG-M32 router is a router is a gigabit Wi-Fi router designed for small- or medium-
sized indoor scenarios covering apartments, villas, residential buildings, and small
business offices. Complying with IEEE 802.11a/b/g/n/ac/ax standards, this router
supports both 2.4 GHz and 5 GHz bands, as well as 2 x 2 MU-MIMO technology,
delivering ultra-fast speeds reaching up to 800Mbps at 2.4 GHz, 2402 Mbps at 5 GHz. In
addition to an uplink port (WAN port), this router also provides three gigabit downlink
ports (LAN ports) for connecting to wired clients, making this router an ideal choice for
meeting indoor wired and wireless deployment requirements.
1.2 Package Contents
Table 1-1 Package Contents
No.
Item
Quantity
1
RG-M32 Router
1 or 2
2
Power Adapter (12 V DC/2.5 A)
1 or 2
3
Ethernet Cable
1 or 2
4
User Manual
1
5
Warranty Card
1
Note
The package contents above are intended to provide a general overview, and are subject
to the terms of the order contract. Please check your goods carefully against the package
contents or order contract. If you have any questions, please contact the distributor.

Hardware Installation and Reference Guide Product Introduction
2
1.3 Appearance
1.3.1 Top View
Figure 1-1Top View
Table 1-2 LEDs
Mark
Item
Description
1
Mesh LED
Blinking: The mesh pairing is in progress.
Off: The router is not connected to, or is
disconnected from the primary router.
On: The mesh pairing is successful.
2
System LED
Fast blinking (16 times/second): The
router is initializing, resetting or
upgrading.
Steady blue: The router is initialized, or is
connected to the Internet.
Blinking blue (16 times/second): The

Hardware Installation and Reference Guide Product Introduction
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Mark
Item
Description
router is restarting.
Steady orange: The router is not
connected to the Internet.
1.3.2 Side View and Bottom View
Figure 1-2Side View and Bottom View
Table 1-3 Ports and Buttons
Mark
Item
Description
1
Gigabit LAN ports
10 Mbps/100 Mbps/1000 Mbps Base-T
downlink ports, for connecting to wired
clients.
2
Gigabit WAN port
10 Mbps/100 Mbps/1000 Mbps Base-T uplink
port
3
DC power cord
Connects to a 12 V/2.5 A DC power adapter to

Hardware Installation and Reference Guide Product Introduction
4
Mark
Item
Description
connector
supply power to the router.
4
Reset button
Press and hold for less than 1 second: No
action is triggered.
Press and hold for more than 10 seconds:
The router is restored to factory defaults.
5
Mesh button
Press and hold for less than 2 seconds: The
router establishes a mesh network with
nearby unconfigured Reyee routers or range
extenders.
1.4 Technical Specifications
Table 1-4 Specification
Radio
Specifications
2.4 GHz and 5 GHz 4 dual-radio
Protocol and
Standard
Wi-Fi 6 (802.11ax)
Operating
Frequency Bands
802.11b/g/n/ac: 2.400 GHz to 2.483 GHz
802.11a/n/ac/ax: 5.150 GHz to 5.350 GHz, 5.470 GHz to 5.725
GHz, 5.725 GHz to 5.850 GHz
(country-specific restrictions apply)
Antenna Type
External flat omni-directional antenna
2.4 GHz: 5.2 dBi
5 GHz: 4.8 dBi
Spatial Streams
2.4 GHz, 4×4, MU-MIMO
5 GHz, 4×4, MU-MIMO

Hardware Installation and Reference Guide Product Introduction
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Data Rate
2.4 GHz: 800 Mbps
5 GHz: 2402 Mbps
Combined: 3202 Mbps
Modulation
Technology
OFDM: BPSK@6/9 Mbps,QPSK@12/18 Mbps,16QAM@24
Mbps,64QAM@48/54 Mbps DSSS:DBPSK@1 Mbps,DQPSK@2
Mbps, and [email protected]/11 Mbps
MIMO-OFDM: BPSK, QPSK, 16QAM, 64QAM, 256QAM
and1024QAM
OFDMA
Receive
Sensitivity
2.4 GHz: 802.11b: –96 dBm (1 Mbps) 802.11g: –91 dBm (6
Mbps), -85 dBm (54 Mbps) -90 dBm (MCS0), -85 dBm (MCS7)
5 GHz: 802.11n: –90 dBm (MCS0), –70 dBm (MCS7) –88 dBm (6
Mbps), –60 dBm (54 Mbps) –88 dBm (MCS0), –62 dBm (MCS7), –
58 dBm (MCS9) -88 dBm (MCS0), -62 dBm (MCS8), -58 dBm
(MCS11)
Max. Transmit
Power
CE EIRP: ≤20 dBm (2.4 GHz) ≤27 dBm (5 GHz) ≤20 dBm 2400
to 2483.5 MHz (Bluetooth) 2400 to 2483.5 MHz ≤20 dBm (EIRP)
5150 to 5350 MHz ≤23 dBm (EIRP) 5470 to 5725 MHz ≤30 dBm
(EIRP) 5725 to 5850 MHz ≤30 dBm (EIRP)
Power Step
1.0 dBm
Dimensions (W x
D x H)
119 mm x 119 mm x 200 mm (4.67 in. x 4.67 in. x 7.87 in.)
(excluding the accessories and mounting brackets)
Net Weight
0.66 kg
Service Ports
1 x 10 Mbps/100 Mbps/1000 Mbps Base-T uplink port (WAN
port)
3 x 10 Mbps/100 Mbps/1000 Mbps Base-T downlink port (LAN
port)

Hardware Installation and Reference Guide Product Introduction
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Management
Port
N/A
LED
1 x system LED, 1 x mesh LED
Power Supply
AC/DC power adapter (12 V/2.5 A DC)
Max. Power
Consumption
< 30 W
Bluetooth 5.0
Not supported
Environment
Operating temperature: –10℃ to +45℃ (14℉ to 113℉)
Storage temperature: –40°C to +70°C (–40°F to +158°F)
Operating humidity: 5% to 95% RH (non-condensing)
Storage humidity: 5% to 95% RH (non-condensing)
Installation
Placed on a flat surface
Certification
CE, UKCA, EAC, RCM
MTBF
> 25000 H
1.5 Power Supply Technical Specifications
The RG-M32 router supports 12 V/2.5 A DC power supply, and is supplied with a 12V/2.5A
DC power adapter. Technical specifications of the DC power cord connector:

Hardware Installation and Reference Guide Product Introduction
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Inner
Diameter
Outer
Diameter
Dept
h
Cond
uctor
Resis
tanc
e
Voltage
Resistanc
e
Voltage for
Insulator
and
Conductor
Test
Polarity Symbol
2.10±0.1
mm
(0.08±0.00
2 in.)
5.50±-0.05
mm
(0.22±0.05
in.)
11.5±
0.5
mm
(0.
0.45±
0.019
in.)
50 Ω
100MΩ
1000 V
Center (tip) of the
output plug:
Positive (+)
Barrel (ring) of
the output plug:
Negative (-)
Reversed polarity
symbol is not
allowed
1.6 Cooling
This router adopts a fanless design. Therefore, a sufficient clearance needs to be
maintained around the router for cooling.

Hardware Installation and Reference Guide Preparing for Installation
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2 Preparing for Installation
2.1 Safety Precautions
The RG-M32 router plays a vital role in connecting networks, and its proper functioning is
crucial for ensuring the normal operation of all interconnected subnetworks.
The following safety precautions must be followed during installation and use:
Do not place the device in a damp or wet location, and keep the device away from any
kind of liquid.
Install the device in a position far away from heat sources.
Wear an ESD wrist strap during installation and maintenance.
Do not wear loose clothing and tighten your belt, scarf, and sleeves to prevent
clothing from getting caught on the device and causing damage.
Keep tools and accessories away from walking areas to avoid damage.
You are advised to use an uninterruptible power source (UPS) to avoid power failures
and disturbance.
2.2 Installation Environment Requirements
This router must be installed indoors to ensure its normal operation and prolonged
service life. The installation site must meet the following requirements.
Temperature and humidity
Cleanliness
ESD protection requirements
Anti-interference
Checking the mounting workbench
2.2.1 Temperature and Humidity
Maintain an appropriate temperature and humidity at the installation site to ensure its
normal operation and prolonged service life. High humidity can lead to poor insulation
and electrical performance issues such as leakage. On the other hand, low humidity can
cause shrinkage of insulation gaskets and looseness of fastening screws, which can

Hardware Installation and Reference Guide Preparing for Installation
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generate static electricity and pose a risk to internal circuits, especially in dry climate
environments. High temperatures can significantly impact the reliability and service life
of the device by accelerating the aging process of insulation materials. See the following
table for temperature and humidity requirements.
Operating Temperature
Operating Humidity
–10℃ to +45℃ (14°F to 113°F)
5% to 95% (non-condensing)
2.2.2 Cleanliness
Dust poses a significant risk to the operational safety of the device. When indoor dust
accumulates on the device, it can lead to electrostatic adsorption and result in poor
contact. This not only affects the lifespan of the device, but also increases the likelihood
of communication failures. The risk of electrostatic adsorption increases when the indoor
relative humidity is low.
The following table describes the requirements for the dust content and granularity.
Max. Diameter
(μm)
0.5
1
3
5
Max.
Concentration
(number of
particles/m3)
1.4×107
7×105
2.4×105
1.3×105
In addition to dust, the device also has specific requirements on the presence of harmful
gases such as hydrochloric acid sulfides in the air at the installation site. These gases can
cause accelerated corrosion of metals and aging of certain components. The table below
displays the specific limits for harmful gases including SO2, H2S, NO2, NH3, and Cl2 at
the installation site.

Hardware Installation and Reference Guide Preparing for Installation
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Gas
Avg. (mg/m3)
Max. (mg/m3)
Sulfur dioxide (SO2)
0.2
1.5
Hydrogen sulfide (H2S)
0.006
0.03
Nitrogen dioxide (NO2)
0.04
0.15
Ammonia gas (NH3)
0.05
0.15
Chlorine gas (CI2)
0.01
0.3
2.2.3 ESD Protection Requirements
This device is designed with rigorous anti-static procedures during circuit design.
However, excessive static electricity can still cause damage to its circuit board. Static
electricity in the communication network connected to the device mainly originates from
two sources:
Outdoor high-voltage transmission lines, lightning and other external electric fields;
and
Internal systems such as indoor flooring materials and overall structure of the device.
To prevent damage caused by static electricity, please pay attention to the following:
Keep the indoor installation environment clean and free of dust.
Maintain appropriate temperature and humidity.
2.2.4 Anti-interference
Anti-interference measures primarily target electromagnetic and current interferences.
The following requirements should be considered to ensure effective mitigation of
interference:
Take effective measures to prevent interference from power grid to the power supply
system.
Keep the device away from the grounding facility or lightning and grounding facility of
the power device as much as possible.
Keep the device far away from high-frequency current devices such as high-power
radio transmitting stations and radar launchers.

Hardware Installation and Reference Guide Preparing for Installation
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2.2.5 Checking the Mounting Workbench
Regardless of whether the device is installed on a desktop or wall, the following
conditions must be met:
The desktop or wall surface must be smooth and clean.
The network cables must be in good condition.
2.3 Tools
Common
Tools
Phillips screwdriver and cables
Special
Tools
Wire stripper, crimping plier, RJ45 crimping plier, and wire cutter
Meters
Multimeter and bit error rate tester (BERT)
Note
The RG-M32 is not shipped with a tool kit. You need to prepare a tool kit by yourself.

Hardware Installation and Reference Guide Installation
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3 Installation
Caution
Before installing the device, make sure that you have carefully read the requirements
described in Chapter 2.
3.1 Before You Begin
Carefully plan and arrange the installation location, networking mode, power supply, and
cabling before installation. Confirm the following requirements before installation:
The installation location should meet the temperature and humidity requirements of
the device.
The installation location should meet the voltage and current requirements of the
device.
The selected power supply should meet the system power requirements of the device.
The installation location should meet the network cable requirements of the device.
The installation location should meet the installation site requirements of the device.
Ensure that all the specific requirements of the intended users are met if this device is
designed for special purpose.
3.2 Safety Precautions Before Installation
To ensure the normal operation and prolonged service life of the device, the following
safety precautions must be followed:
Do not power on the device during installation.
Place the device in a well-ventilated environment.
Do not expose the device to high temperature.
Keep the device away from high-voltage power cables.
Install the device indoors.
Do not expose the device in a thunderstorm or strong electric field.
Keep the device clean and dust-free.

Hardware Installation and Reference Guide Installation
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Cut off the power before cleaning the device.
Do not wipe the device with a damp cloth.
Do not wash the device with liquid.
Do not open the enclosure when the device is working.
Fasten the device tightly.
3.3 Installing the Router
Installing the router on a flat surface
The router can be placed on a horizontal surface, such as on a shelf or desktop.