Sage Bambino Plus SES500 User manual

the Bambino™Plus
BES500/SES500
EN QUICK GUIDE DE KURZANLEITUNG
FR GUIDE RAPIDE NL SNELSTARTGIDS
ES GUÍA RÁPIDA IT GUIDA RAPIDA
PT MANUAL RÁPIDO

PAGE HEADER.....
2
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only.Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats.Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on or
near a heat source such as a
hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord
hang over the edge of a counter
or table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious.We design and
manufacture appliances
with your safety foremost in
mind.We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label on
the underside of the appliance.
If you have any concerns
please contact your local
electricity company.
• The installation of a residual
current safety switch is
recommended to provide
CONTENTS
2Sage®Recommends Safety First
6KnowYour New Appliance
8Operating Your New Appliance
14 Care & Cleaning
17 Troubleshooting
20 Guarantee

PAGE HEADER.....
3
EN
WE RECOMMEND SAFETY FIRST
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
always switch o the espresso
machine by pressing the POWER
button to OFF. Switch o and
unplug from the power outlet.
• Regularly inspect the power cord,
plug and actual appliance for any
damage.If found to be damaged
in any way, immediately cease
use of the appliance and
return the entire appliance to
the nearest authorised Sage
Service Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure not
listed in this instruction booklet
should be performed at an
authorised Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.
• The appliance and its cord should
be kept out of reach of children
aged 8 years and younger.
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in
this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other liquid apart
from cold mains/town water.
We do not recommend the use
of highly ltered, de-mineralised
or distilled water as this may
aect the taste of the coee and
how the espresso machine is
designed to function.
• Never use the appliance without
water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before using
the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything on top of
the appliance.

PAGE HEADER.....
4
WE RECOMMEND SAFETY FIRST
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces.
Allow the product to cool
down before moving or cleaning
any parts.
• Heating element surface is
subject to residual heat
after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments
not sold or recommended
by Sage may cause re,
electric shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage®
service centre.
• Do not use the appliance
on a sink drain board.
• Do not operate the appliance
if it is in an enclosed space,
or within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure
drip tray is empty and inserted.
Refer to ‘Care & Cleaning’ for
further instructions.
• Use caution after milk texturing
as the ‘Auto Purge’ function
may purge hot steam when
the steam wand is lowered.

5
EN
WE RECOMMEND SAFETY FIRST
NOTICE TO CUSTOMERS
REGARDING MEMORY
STORAGE
Please note that in order to better
serve our customers, internal
memory storage has been
imbedded into your appliance.
This memory storage consists
of a small chip to collect certain
information about your appliance
including the frequency of use
of the appliance and the manner
in which your appliance is being
used. In the event your appliance
is returned for service, the
information collected from the
chip enables us to quickly and
eciently service your appliance.
The information collected also
serves as a valuable resource
in developing future appliances
to better serve the needs of our
consumers. The chip does not
collect any information regarding
the individuals who use the
product or the household where
the product is used. If you have
any questions regarding the
memory storage chip please
contact us at
priv[email protected]
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat and
direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock, do not immerse
the power cord, power plug
or appliance in water or any
other liquid.
FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS

PAGE HEADER.....
6
KNOW YOUR NEW APPLIANCE
A. 1.9L removable water tank
B. Control panel
1 CUP, 2 CUP and STEAM buttons
With preset shot durations or programmable
durations and volumes
C. MILK TEMP settings
Select from Warm, Ideal and Hot
D. MILK FOAM settings
Select from Low, Medium and High
E. Group head
F. 54mm stainless steel portalter
G. Steam wand grip
H. Extra-tall cup clearance for tall mugs
I. Steam wand
With automatic milk texturing
J. Milk jug temperature sensor
K. Removable drip tray grid
L. Removable drip tray
With full indicator
A
B
E
L
F
H
C
G
I
J
K
D

PAGE HEADER.....
7
EN
KNOW YOUR NEW APPLIANCE
ACCESSORIES
A. Stainless steel milk jug
With MIN and MAX markings
B. 54mm tamper
C. Steam wand tip cleaning tool
(Located under the water tank)
D. The Razor™ precision trimming tool
Rating Information
220–240V ~50–60Hz 1300–1600W
C
DE
F
G
B
A
E. Dual wall lter baskets (1 cup & 2 cup)
F. Single wall lter baskets (1 cup & 2 cup)
G. Espresso cleaning tablets
H. Cleaning disc
I. Water lter holder with lter
I
H

PAGE HEADER.....
8
OPERATING YOUR NEW APPLIANCE
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging
materials attached to your machine. Ensure you
have removed all parts and accessories before
discarding the packaging.
Clean the drip tray, drip tray grid, portalter, lter
baskets and milk jugs using warm water and a
gentle dish washing liquid. Rinse well and dry
thoroughly before use.
INSTALLING THE WATER FILTER
1. Remove the water lter and water lter
holder from the packaging.
2. Set the reminder for the next month of
replacement.We recommend to replace
the lter after 3 months.
5m
I
N
O
U
T
3. Soak the lter in cold water for 5 minutes.
4. Wash the lter holder with cold water.
5m
I
N
O
U
T
5. Insert the lter into the two parts of the
lter holder. Ensure they are connected.
6. Remove the water tank from the
machine. Align the base of the lter
holder with the adapter inside the water
tank. Push down to lock into place.
5m
I
N
O
U
T
7. Fill the water tank with cold potable water
and reattached the machine, ensuring it is
properly attached and sitting ush to the
back of the machine.
FIRST USE
1. Remove the water tank and ll with potable
water to the indicated MAX line. Replace
the water tank onto the machine.
2. Ensure that the drip tray is correctly
positioned on the machine.
3. Plug the power cord into the power outlet
and switch on.
4. Press the 1 CUP, 2 CUP or STEAM buttons
to turn the machine on.
2s
+
+OFF
5. Press the 1 CUP button and the machine
will commence its rst use cycle.
6. Once complete, the machine will go into
ready mode and all lights will be illuminated.
The rst use cycle is to rinse the machine
and prime the heating system.
TURNING OFF MACHINE
To turn the machine o, press the 1 CUP
and STEAM button simultaneously.
2s
+
+OFF
FILLING THE WATER TANK
Lift the water tank from the machine. Remove the water
tank lid and add potable water to the water tank, lling
to the MAX marking indicated.
MAX

PAGE HEADER.....
9
EN
OPERATING YOUR NEW APPLIANCE
Replace the water tank onto the machine, ensuring
it is properly attached and sitting ush against the
back of the machine.
If the 1 CUP, 2 CUP and STEAM buttons illuminate,
the water tank has been correctly attached.
The machine will detect when the water level is low.
The 1 CUP, 2 CUP and STEAM buttons will not be
illuminated.
2s
+
+OFF
When this occurs, add water to the water tank.
Once there is sucient water, all buttons will be
illuminated and the machine can be used.
FILTER BASKETS

2 x Single Wall and 2 x Dual Wall.
Use the 1 cup lter basket when brewing a single
cup and the 2 cup lter baskets when brewing
2 cups or a stronger single cup or mug.

1 Cup lter basket = 8–10g.
2 Cup lter basket = 19–22g
SINGLE WALL FILTER BASKETS
Single Wall lter baskets should be used when
grinding fresh whole coee beans. They allow you
to experiment with grind, dose and tamp to create
a more balanced espresso.
+
=
DUAL WALL FILTER BASKETS
Dual Wall lter baskets should be used when using
pre-ground coee. They regulate the pressure and
help to optimise the extraction regardless of the
grind, dose and tamp pressure or freshness.
+
1 CUP 2 CUP
=
NOTE
You may need to experiment with how
much coee is dosed into the lter baskets
or how long the grinder needs to run to
achieve the correct dose. For example;
when using a ner espresso grind with the
Single Wall lter baskets, you may need to
increase the grind amount to ensure the
lter basket is correctly dosed.

PAGE HEADER.....
10
OPERATING YOUR NEW APPLIANCE
COFFEE DOSE AND TAMPING
• Insert the lter basket into the portalter.
• Grind enough coee to ll the lter basket.
• Tap the portalter several times to collapse
and distribute the coee evenly in the
lter basket.
• Using the tamper, tamp down rmly (approx.
15-20kgs of pressure).The amount of
pressure is not as important as the consistent
pressure every time.
• As a guide, the top edge of the cap on the
tamper should be level with the top of the lter
basket AFTER the coee has been tamped.
NOTE
Use Razor™ dose trimming tool to
precisely control the dose of ground coee
AFTER you tamp.
TRIMMING THE DOSE
The Razor™ precision dose trimming tool
allows you to trim the puck to the right level
for a consistent extraction.
the Razor™
Precision dose trimming tool
• Insert the Razor™ tool into the coee basket
until the shoulders of the tool rest on the rim
of the basket.
• Rotate the Razor™ dosing tool back and forth
while holding the portalter on an angle over
the knock box to trim o excess coee grinds.
Your coee lter is now dosed with the correct
amount of coee.
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal is achieved
in the group head.
PURGING THE GROUP HEAD
Before placing the portalter into the group
head, run a short ow of water through the
group head by pressing the 1 CUP button.This
will stabilise the temperature prior to extraction.
INSERTING THE PORTAFILTER
Place the portalter underneath the group head
so that the handle is aligned with the INSERT
position. Insert the portalter into the group
head and rotate the handle towards the centre
until resistance is felt.
LOCK
INSERT
Place your cup/s under the portalter on the drip tray.


Press the 1 CUP button once, the button will ash
indicating that it has been selected. A preset single
espresso volume of approximately 30mls will be
extracted.The machine will automatically stop
once the pre-set volume has been extracted.
2s
+
+OFF

PAGE HEADER.....
11
EN
OPERATING YOUR NEW APPLIANCE


Press the 2 CUP button once, the button will
ash indicating that is has been selected. A
preset single espresso volume of approximately
60mls will be extracted.The machine will
automatically stop once the pre-set volume has
been extracted.
2s
+
+OFF
NOTE
Pressing the 1 CUP or 2 CUP buttons
during a programmed espresso will
immediately stop the extraction.

Press and hold the 1 CUP or 2 CUP button
for the desired pre-infusion time. Release the
button to start the extraction. Press the ashing
button again to stop the extraction.
PROGRAMMING SHOT VOLUME
Press and hold the 1 CUP and 2 CUP
buttons for 2 seconds, the buttons will
illuminate and ash.
2s
+
+OFF
To set the 1 CUP volume:
• Press the 1 CUP button to start
the extraction.
• Press the 1 CUP button again to stop the
extraction. The modied volume will be saved.
To set the 2 CUP volume, follow the above
steps but select the 2 CUP button to start
and stop the extraction.
SETTING THE MILK TEMPERATURE
The machine has 3 milk temperature settings;
1 Warm
2 Ideal
3 Hot 1
2
3
1
2
3
When turning on the espresso machine, the milk
temperature setting will default to the last chosen
setting. Press the MILK TEMP button until the
desired temperature is illuminated.
SETTING THE MILK FOAM
The machine has 3 milk foam settings;
1 Low
2 Medium
3 High
1
2
3
1
2
3
When turning on the machine, the milk foam
setting will default to the last chosen setting. Press
the MILK FOAM button until the desired foam
setting is illuminated.
NOTE
Prior to texturing milk, it is recommended
to momentarily purge the steam wand. To
do this press the STEAM button to start
purging and press it again to stop.
• Start with fresh cold milk.
• Fill the milk jug to between the min and
max position.
• Lift the steam wand and insert into the milk jug.
• Lower the steam wand, ensuring it is fully down.
• The milk jug must rest on the milk temperature
sensor located on the drip tray and the milk
should cover the steam wand tip.
MIN
MAX

PAGE HEADER.....
12
OPERATING YOUR NEW APPLIANCE
Milk
should
cover
this part
• Press the MILK TEMP and MILK FOAM
buttons to select the desired settings.
• Press the STEAM button, the button will ash
while texturing.
• The milk texturing will stop
automatically when the selected milk
temperature is reached.
• Lift the steam wand to remove the milk jug.
• Wipe the wand and tip with a
clean damp cloth.
• Lower the steam wand to the down position
and the steam wand will automatically purge.
NOTE
Pressurised steam can still be released,
even after the machine has been switched
o. Children must always be supervised.
NOTE
When the machine creates steam, a pumping
noise can be heard.This is normal operation.
NOTE
Use only the supplied stainless steel
milk jug to froth milk using this machine.
The use of other containers may lead to
dangerous conditions.
MANUAL MILK TEXTURING
• Auto milk texturing and auto shut-o are
disabled during manual milk texturing.
• Fill the milk jug to between the MIN and
MAX markings.
• Lift the steam wand and insert into the milk
jug with the steam wand tip 1-2cm below the
surface of the milk, close to the right-hand
side of the jug at a 3 o’clock position.
• Press the STEAM button to begin texturing.
2s
+
+OFF
• Keep the steam wand tip just under the
surface of the milk until the milk is spinning
clockwise, producing a vortex (whirlpool eect).
• With the milk spinning, slowly lower the jug.
This will bring the steam wand tip to the
surface of the milk and start to introduce air
into the milk.
• Gently break the surface of the milk with the
tip to get the milk spinning fast enough.
• Keep the steam wand tip at or slightly below
the surface, continuing to maintain the vortex.
Texture the milk until sucient volume
is obtained.
• Lift the jug to lower the tip beneath the
surface but keep the vortex spinning.The milk
is at the correct temperature (60-65°C) when
the jug is hot to touch.
• When texturing is complete, press the
STEAM button.
• Remove the steam wand from the milk jug.
• Wipe the wand and tip with a clean, damp cloth.
• Lower the steam wand to the down position
and the steam wand will automatically purge.
STEAM WAND PURGING
After texturing milk, the steam wand must be
returned to the lowered position and allowed to
automatically purge. Not doing so, could result
in the steam wand blocking.
If the steam wand remains in the raised position,
the machine will display a lower steam wand
alert; illuminating the MILK TEMP and MILK
FOAM lights in a downwards pattern, identifying
that the steam wand needs to be lowered.
To manually commence the steam wand purge,
with the steam wand lowered, press and hold
the STEAM button for 5 seconds.

PAGE HEADER.....
13
EN
OPERATING YOUR NEW APPLIANCE
• Flow starts after 8-12 secs
• Flow slow like warm honey
• Crema is golden brown with a ne
mousse texture
• Espresso is dark brown
SOLUTIONS SOLUTIONS
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the lter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor
™ precision dose
trimming tool.
• Flow starts after 1-7 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Flow starts after 13 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
RINSE FILTER
BASKET
Keep the lter basket
clean to prevent
blockages. Without
ground coffee in the lter
basket, lock the
portalter into the
machine and run hot
water through.
AFTER EXTRACTION
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the lter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor
™ precision dose
trimming tool.
ALWAYS TAMP TO LINE
Adjust & re-test
ALWAYS TAMP TO LINE
Adjust & re-test
EXPERIMENT WITH GRIND:
• Grind needs to be ner
for a slower extraction.
• Ensure you are controlling dose
with the Razor™.
Adjust & re-test
EXPERIMENT WITH GRIND:
• Grind needs to be coarser
for a faster extraction.
• Ensure you are controlling dose
with the Razor™.
Adjust & re-test
LOCK TIGHT
EXTRACTION TIPS
A great espresso is about achieving the perfect balance between sweetness, acidity, and bitterness.
The avour of your coee will depend on many factors, such as the type of coee beans, degree of roast
freshness, coarseness or neness of the grind, dose of ground coee and tamping pressure.
Experiment by adjusting these factors just one at a time to achieve the taste of your preference.

14
CARE & CLEANING
REPLACING THE WATER FILTER
5m
I
N
O
U
T
The provided water lter helps prevent scale build-up in and on many of the inner functioning
components. Replacing the water lter after 3 months or 40L will reduce the need to descale
the machine.
CLEANING CYCLE
The machine will detect when 200 extractions
have been carried out since the last cleaning
cycle; this will be shown by the 1 CUP and 2
CUP buttons alternately ashing.
5s
+
2L
68oz
1. Insert the provided cleaning disc into
the lter basket in the portalter.
2. Place a cleaning tablet on top of the
cleaning disc.
3. Lock the portalter into the group head.
4. Empty the drip tray and replace onto the
machine. Place a 2L / 68 .oz container
under the portalter and steam wand
sitting on the drip tray.
5s
+
2L
68oz
5. Fill the water tank to the MAX line then
reattached to the machine, ensuring it is
correctly attached.
6. Press and hold the 1 CUP and 2 CUP
buttons for 5 seconds to enter the
cleaning cycle mode.
5s
+
2L
68oz
7. The 1 CUP and 2 CUP buttons will
remain illuminated. Press either 1 CUP
or 2 CUP to begin the cleaning cycle.
When the cycle is in progress, the lights
will alternatively ash.
8. Once the cycle is complete the machine
will go back to ready mode.
9. Remove and rinse the portalter,
cleaning disc, drip tray and container.
DESCALING
After regular use, hard water can cause mineral
build up in and on many of the inner functioning
components, reducing the brewing ow, brewing
temperature, power of the machine, and the
taste of the espresso.
The machine will indicate that it requires
descaling when the 1 CUP and STEAM
button and the 2 CUP button ash alternately
for 15 seconds. Pressing any of these buttons
will cancel the alert and return the machine
to ready mode.

15
EN
CARE & CLEANING
WARNING
Do not immerse the power
cord, power plug or appliance
in water or any other liquid.
The water tank should never
be removed or completely
emptied during descaling.
TO DESCALE
1. Empty the drip tray and re-insert into
position on the machine.
2. Fill the water tank to the DESCALE line
indicated and add the descaling agent
to the water.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
3. Place a 2L / 68 .oz container under the
grouphead and steam wand.
4. Turn the machine o by simultaneously
pressing the 1 CUP and STEAM
buttons, and allow it to completely cool
before descaling.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
5. With the machine o, press the 1 CUP
and STEAM buttons simultaneously for
5 seconds to enter descale mode.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
6. The 1 CUP and STEAM buttons will
illuminate, indicating that the machine
is ready to start descaling.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
7. Press the 1 CUP or STEAM
button to begin the descale cycle.
These buttons will alternately ash
throughout the cycle.
8. Once the descale solution has been
used up, the descale mode will pause.
Rell the water tank to the MAX line and
empty the waste water container, then
replace both parts on to the machine.
9. The 1 CUP and STEAM buttons will
illuminate when the machine is ready.
Press the 1 CUP or STEAM button to
resume descaling.
10. When descaling is complete, the 1CUP
and STEAM button will alternately
ash. The machine will then go into
standby mode.
2L
68oz
DESCALE
1000
+
0.5s
5s
OR
&
2L
68oz
MAX
11. Remove and empty the waste water
container. Rinse the drip tray and water
tank and dry thoroughly before replacing
them back onto the machine.
STEAM WAND BLOCKED
During milk texturing, if the machine detects that
the steam wand is blocked, it will immediately stop
operating and the STEAM button light will be o.
Both the milk temperature and milk foam lights will
fully illuminate and ash. These lights will ash until
a manual steam purge has been completed.
CLEANING THE STEAM WAND
• The steam wand should always be cleaned
after texturing milk.Wipe the steam wand with
a damp cloth.

PAGE HEADER.....
16
CARE & CLEANING
• If any of the holes in the tip of the steam
wand become blocked, it may reduce frothing
performance. Manually purge the steam wand
to try and clear the holes.
• If the steam wand remains blocked, unscrew
the steam wand tip using the steam tip
cleaning tool.Then use the cleaning tool to
unblock the holes. Cleaning tool is located in
the back of the machine, under the water tank.
15 3 42 6 !
• Rinse the steam tip and wipe with a clean,
dry cloth. Reassemble the steam wand by
screwing the steam tip back on to the steam
wand. Purge the steam wand after cleaning.
15 3 42 6 !
CLEANING THE FILTER BASKETS
AND PORTAFILTER
• The lter baskets and portalter should be
rinsed under hot water directly after use to
remove all residual coee oils.
• If the holes in the lter baskets become
blocked, use the steam wand cleaning tool
to unblock the holes.
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coee particles.
• Periodically run hot water through the
machine with the lter basket and portalter
in place, without any ground coee, to rinse
out any residual coee.
CLEANING THE DRIP TRAY
• The drip tray should be removed, emptied
and cleaned after each use or when the drip
tray indicator rises through the drip tray grid.
• Remove the drip tray grid and wash both
parts in warm soapy water.
• Cleaning the Outer Housing
• Wipe the outer housing with a soft, damp cloth
and then polish with a soft, dry cloth.
NOTE
Do not use any abrasive cleaners, pads or
cloths which can scratch the surfaces of
the machine.
NOTE
Do not clean any of the parts or
accessories in the dishwasher.
WARNING
Do not immerse the power cord,
power plug or machine in water
or any other liquid.
STORING YOUR MACHINE
Before storing, turn the machine o, switch
o and remove the power plug from the power
outlet. Empty the water tank and drip tray and
ensure the machine is cool, clean and dry. Store
in an upright position.
Do not place anything on top of machine.
RESET FACTORY ESPRESSO VOLUME
SETTINGS
1. Turn the machine o, by pressing the 1 CUP
and STEAM buttons simultaneously for
5 seconds.
2. Press and hold the 1 CUP and 2 CUP buttons
for 5 seconds. Buttons will illuminate.
3. Press the 1 CUP or 2 CUP buttons and the
light will ash 3 times to indicate that all
volumes have been reset.
4. Machine will then return to ready mode.
NOTE
Press any other button to exit factory reset
mode.

PAGE HEADER.....
17
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION

from the group head.
No hot water.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• Machine needs to
be descaled. Perform descale cycle.
• Coee is ground too nely
and/or too much coee in
lter basket and/or over
tamping and/or lter basket
is blocked.
See below, ‘Espresso only drips
from the portalter spouts or
not at all’.
Espresso only drips

spouts or not at all.
• Coee is ground too nely. Use slightly coarser grind.
Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 13.
• Too much coee in
the lter basket. Lower dose of coee. After tamping, trim the coee
dose using the Razor™ dose
trimming tool. Refer to 'Coee
Dose and Tamping' on page 10 and
'Extraction Tips' on page 13.
• Coee tamped too rmly. Tamp between or 15–20kg
of pressure.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• The lter basket may
be blocked. Use the pin on the end of the provided cleaning tool to
unblock the hole(s).
• Machine needs to
be descaled. Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
• Water tank is empty or
water level is below MIN. Fill tank.
• Water lter has been
inserted without soaking. Ensure that the water lter has been soaked for 5 minutes before
inserting into the water tank.

PAGE HEADER.....
18
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs out
too quickly.
• Coee is ground
too coarsely. Use slightly ner grind. Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 13.
• Not enough coee in
the lter basket. Increase dose of coee. Tamp then use the Razor™ dose trimming tool to
trim o excess coee. Refer to 'Coee
Dose and Tamping' on page 10 and
'Extraction Tips' on page 13.
• Coee tamped too lightly. Tamp between 15–20kg of pressure.
Espresso runs out
around the edge of

• Portalter not inserted
in the group head correctly. Ensure portalter is completely inserted and rotated until
resistance is felt.
• There are coee grounds
around the lter basket rim. Clean excess coee from the rim of the lter basket to ensure a
proper seal in group head.
• Too much coee in the
lter basket. Lower dose of coee. Refer to ‘Coee Dose and Tamping’,
page 10. After tamping, trim the
coee dose using the Razor™
dose trimming tool.
No steam. • Machine has not reached
operating temperature. Allow time for the machine to reach operating temperature.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.
• Machine needs to
be decalcied. Perform descale cycle.
• Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 15.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
• The machine is carrying out
the normal operation of
the pump.
No action required as this is the
normal operation of the machine.
• Water tank is empty. Fill tank.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.

PAGE HEADER.....
19
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES EASY SOLUTION
 • Portalter not pre-heated. Rinse portalter under hot water
outlet. Dry thoroughly.
Milk too hot. • Jug incorrectly positioned. Ensure milk jug is correctly
positioned on sensor. Adjust milk
temperature setting.
No crema. • Coee tamped too lightly. Tamp betweens or 15–20kg
of pressure.
• Coee is ground
too coarsely. Use slightly ner grind. Refer to 'Coee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 13.
• Coee beans or pre-ground
coee are not fresh. If grinding fresh whole coee beans, use freshly roasted coee
beans with a ‘Roasted On’ date and
consume between 5–20 days after
that date.
If using pre-ground coee, use
within a week of grinding.
• The lter basket may
be blocked. Use the pin on the end of the provided cleaning tool to unblock
the hole(s).
• Single Wall lter baskets are
being used with pre-ground
coee.
Ensure you use Dual Wall lter
baskets with pre-ground coee
Water leaking. • Auto purge feature.
Immediately after the steam
function, the machine will
purge water into the drip tray.
This ensures the thermocoil
is at the optimal temperature.
Ensure the drip tray is rmly pushed
in place and emptied whenever the
indicator is displayed.
• Water tank is not fully
inserted and locked
into position.
Push water tank down completely
to lock into place.

ceases to operate. • The safety thermal-cut out
may have activated due to
the pump overheating.
Press the 1 CUP and STEAM button
simultaneously for 5 seconds to
switch the machine o and unplug
from the power outlet. Allow to cool
for about 30–60 minutes.
If problem persists, call Sage
Support.
Too much/too little

delivered to the cup.
• Grind amount and/or grind
size settings and/or shot
volumes require adjustment.
Adjust the grind amount and/or
grind size settings. Refer to ‘Coee
Dose and Tamping’, page 10 and
‘Extraction Tips’, page 13.

GUARANTEE
20
2 YEAR LIMITED GUARANTEE
Sage Appliances guarantees this product for
domestic use in specied territories for 2 years
from the date of purchase against defects caused
by faulty workmanship and materials. During this
guarantee period Sage Appliances will repair,
replace, or refund any defective product (at the
sole discretion of Sage Appliances).
All legal warranty rights under applicable
national legislation will be respected and will
not be impaired by our guarantee. For full terms
and conditions on the guarantee, as well as
instructions on how to make a claim, please
visit www.sageappliances.com.