Sage Barista Touch SES880BTR User manual

the Barista Touch™
SES880

2
• Before using the rst time ensure
your electricity supply is the
same as shown on the label on
the underside of the appliance.
• Remove and safely discard
any packaging materials before
rst use.
• To eliminate a choking hazard
for young children, safely discard
the protective cover tted to the
power plug.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended use. Do not
use in moving vehicles or
boats. Do not use outdoors.
Misuse may cause injury.
• Fully unwind the power cord
before operating.
• Position the appliance on
a stable, heat resistant, level,
dry surface away from the edge
and do not operate on or near
a heat source such as a hot
plate, oven or gas hob.
• Do not let the power cord
hang over the edge of a bench
or table, touch hot surfaces
or become knotted.
• Do not leave the appliance
unattended when in use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
2 Important Safeguards
5 Components
7 Functions
13 Care & Cleaning
17 Troubleshooting
SAGE®
RECOMMENDS
SAFETY FIRST
At Sage®we are very safety
conscious. We design and
manufacture consumer
products with the safety of
you, our valued customer,
foremost in mind. In addition
we ask that you exercise a
degree of care when using
any electrical appliance
and adhere to the following
precautions.
IMPORTANT
SAFEGUARDS
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE FOR
FUTURE REFERENCE
• The full information
book is available at
sageappliances.com
Contents

3
allowed to cool before cleaning,
attempting to move or storing.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Do not use the appliance if the
power cord, plug, or appliance
becomes damaged in any way.
If damaged or maintenance
other than cleaning is
required, please contact Sage
Customer Service or go to
sageappliances.com
• Any maintenance other than
cleaning should be performed
by an authorised Sage
service centre
• Children should not play with
the appliance.
• Cleaning of the appliance
should not be carried out by
children unless they are 8 year
or older and supervised
• The appliance and it’s cord
should be kept out of reach
of children aged 8 years
and younger
• The installation of a residual
current safety switch is
recommended to provide
additional safety when using
all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice
• Do not use attachments
other than those provided
with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described
in this booklet.
• Do not move the appliance
whilst in operation
• Do not touch hot surfaces.
Allow the appliance to cool
down before moving or
cleaning any parts.
• This appliance shall not be
used by children. Keep the
appliance and its cord out
of reach of children.
• This appliance can be used
by persons with reduced
physical, sensory or mental
capabilities or a lack of
experience and knowledge,
only if they have been given
supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved.
• Do not operate the grinder
without the hopper lid in position.
Keep ngers, hands, hair,
clothing and utensils away from
the hopper during operation.

4
SPECIFIC
INSTRUCTIONS
FOR WATER
FILTER
• Filter cartridge should be kept
out of reach of children.
• Stores lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat and
direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or
to a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock do not immerse the
power plug, cord or appliance
in water or any liquid.
• Use only tap water in the water
tank. Do not use any other liquid.
• Never use the appliance without
water in the water tank.
• Ensure the portalter is rmly
inserted and secured into the
brewing head before using
the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything, other
than cups for warming, on top
of the appliance.
• Heating element surface is
subject to residual heat
after use.
SAVE THESE
INSTRUCTIONS

5
Components
A. 250g bean hopper
B. Integrated conical burr grinder
C. Touch screen control panel
D. GRIND SIZE selector
E. POWER button
F. Integrated removable 54mm tamper
G. Grind outlet
H. Hands free grinding cradle
I. 54mm stainless steel portalter
J. Removable wet & dry coee separator
drip tray
K. 2L removable water tank
L. Group Head
M. Dedicated hot water outlet
N. Extra-tall cup clearance for tall mugs
O. Easy clean steam wand
P. Milk temperature sensor
Q. Storage tray (located behind drip tray)
A
B
C
H
G
N
O
K
P
L
M
Q
F
J
E
I
D
Rating Information
220–240V~ 50–60Hz 1380–1650W

6
ACCESSORIES
1. Stainless steel milk jug
2. Cleaning disc
3. Cleaning tablets
4. Dual Wall lter baskets (1 cup & 2 cup)
Use with pre-ground coee.
5. Single Wall lter baskets (1 cup & 2 cup)
Use when grinding fresh whole coee beans.
6. Water lter and holder
7. Cleaning brush
8. The Razor™ precision dose trimming tool
9. Allen key
To disassemble shower screen
10.Steam wand cleaning tool
11.Water hardness test strip
All parts of the Barista Touch™
that come into contact with coee,
water and milk are BPA Free.
1
3
2
7 8 9
10
4 5
6
11

7
Functions
INSTALLING THE WATER FILTER
• Remove the water lter and water lter holder
from the plastic bag.
• Soak the lter in cold water for 5 minutes.
• Wash the lter holder with cold water.
• Set the reminder for next month of replacement.
We recommend to replace the lter after
3 months.
• Insert the lter into the two parts of the
lter holder.
• To install the assembled lter holder into the
water tank, align the base of the lter holder
with the adapter inside the water tank.
Push down to lock into place.
• Fill the water tank with cold water before sliding
back into position at the back of the machine and
locking into place.
FIRST USE
1. Press POWER button to turn the machine on.
2. Follow the instructions on screen to guide you
through rst use setup.
3. After completing setup, the machine will tell that
it is ready to use.
The machine is now in STANDBY mode.
GuideExit
Your Barista Touch is now ready
Select the guide to find out more about your Barista Touch
or exit to proceed to your drink selection
4. Touch "Guide" and the machine will guide you
step by step to make your rst coee. Touch the
and go to the Drinks Menu or <to repeat the
Setup. To repeat the Guide at any time, go to
Settings Menu.
NOTE
If your water hardness is either 4 or 5 when tested,
we strongly recommend you change to an alternate
water source.
GRINDING OPERATION
Insert bean hopper into position on-top of the
machine. Turn dial to lock into place. Fill hopper
with fresh beans.

8
DRINK SELECTION
To enter Drinks Menu screen, touch the Home icon . Swipe & select your drink.
Touch the ‘Help & Tip’ icon to see Barista Touch™Guide.
Select your drink
Espresso
Long Black Latte Flat White
Cappuccino
NOTE
Please keep the touch screen dry and clean to ensure that the machine functions properly.
DRINK SCREEN
Grind duration
(single / double /
custom) Milk froth level
Drink chosen
Milk temperature
‘Setting’ icon
Brew setting: touch this button to scroll
Espresso – single shot / double shot / custom extraction time
Long Black – small / medium / large
Grind size
‘Home’ icon
Brew
Cappuccino
Double
Grind Milk
4
65º
15s
Hot Water
14

9
SETTING GRIND SIZE
Selecting Your Filter Basket
Single Wall Filter Baskets
Use Single Wall lter baskets if grinding fresh
whole coee beans.
1 CUP 2 CUP
Dual Wall Filter Baskets
Use Dual Wall lter baskets if using
pre-ground coee.
1 CUP 2 CUP
Selecting Grind Size
In the touchscreen, select the chosen lter
basket by touching the toggle option under the
‘Grind’ button.
Automatic Dosing
• Touch the ‘Grind’ button once, or push and
release the portalter to engage the grinding
activation switch. Then allow fresh ground coee
to ll the portalter.
• Grinding will automatically stop, however if
you wish to stop grinding before the cycle has
nished, push and release the portalter.
Manual Dosing
• If you prefer to manually dose, with the portalter
inserted in the grinding cradle, push and hold
the portalter to engage the grinding activation
switch. Continue holding until the desired amount
of ground coee has been dosed.
• To stop grinding, release the portalter.
This will release the grinding activation switch
and stop the grinding function.
Tamping the Ground Coee
• Once grinding is complete, Tamp down rmly.
• As a guide to dose, the top edge of the metal cap
on the tamper should be level with the top of the
lter basket AFTER the coee has been tamped.
Trimming the Dose
The Razor™ precision dose trimming tool
allows you to trim the puck to the right level
for a consistent extraction.
• Insert the Razor™ dose trimming tool into the lter
basket until the shoulders of the tool rest on the
rim of the basket.
• Rotate the Razor™ dose trimming tool back and
forth while holding the portalter on an angle over
a knock box to trim o excess coee grinds
• Wipe excess coee from the rim of the lter
basket to ensure a proper seal is achieved in the
group head.

10
Purging the Group Head
Before placing the portalter into the group head,
run a short ow of water through the group head by
touching the ‘Hot Water’ button. This will stabilise
the temperature prior to extraction.
Inserting the Portalter
Insert the portalter into the group head and rotate
the handle towards the centre until resistance is felt.
LOCK TIGHT
ESPRESSO EXTRACTION
Touch the ‘Brew’ button on the display to start
extraction. You can switch between single shot,
double shot or Custom by touching the ‘Single’,
‘Double’ or Custom button. The duration times
are preset, but can be customised.
Brew
Double
Brew
Single
Brew
Custom
22s
MANUAL OVERRIDE
Press and hold the ‘Brew’ button (approx 2 secs)
to enter manual extraction mode. Touch the Brew
button to start the extraction, touch the Brew button
to stop the extraction.
TEXTURING MILK
MIN
MAX
MILK MUST
COVER THIS
RING
NOTE
Use the indicator on the screen for the correct milk
jug position.
Under the ‘Milk’ button, temperature level and
froth level are displayed. They are preset based
on the drink you’ve chosen but you can customise
by touching those options.
To start, touch the ‘Milk’ button. The screen will
display the temperature of the milk as it heats.
Milk texturing will stop automatically when the
selected milk temperature is reached. Lift steam
wand to remove milk jug. Wipe the wand & tip with
a clean damp cloth. Lower steam wand to the down
position and the wand will automatically purge.
NOTE
Prior to texturing milk, it is recommended to
momentarily purge the steam wand by rst
touching the ‘Milk’ button. Touching the button
again will stop steam delivery.

11
MANUAL MILK TEXTURING
Auto milk texturing and auto shut-o are disabled
during manual milk texturing mode. Lift the steam
wand. Start frothing by touching the button. When
frothing is done, touch the Milk button to stop.
Wipe the wand & tip with a clean damp cloth.
Lower steam wand to the down position and the
wand will automatically purge.
CAUTION: BURN HAZARD
Pressurised steam can still be released, even after
machine has been switched o.
Children must always be supervised.
NOTE
• After 90 seconds of continuous steaming,
the machine will automatically disable the
steam function.
• Use exclusively the stainless steel milk jug
included in the pack to froth milk. The use of
container made of glass or plastic material to
froth milk may lead to dangerous conditions.
LONG BLACK
There are 3 preset Long Black settings –
Small (180ml), Medium (240ml), and Large
(360ml). Grind dose & tamp your portalter & insert
into the group head. Position your cup underneath
the portalter spouts & the hot water spout. The
hot water is delivered rst, and espresso will be
extracted after that.
HOT WATER
The HOT WATER function can be used to
pre-heat cups or add hot water manually.
To start & stop hot water, touch ‘Hot Water’
on the screen.
Hot water limit is approximately 90 seconds.
Depending on the size of your cup, you may need
to touch the ‘Hot Water’ button to stop pouring.
NOTE
You cannot run hot water and extract espresso
at the same time.
ADDING NEW DRINK
Touch ‘Add New’ in the menu screen to create
a customised drink. You can adjust parameters
based on a standard style and save your own.
Add New
+
Alternatively, after manually adjusting parameters
touch the small icon to save the current
setting.
TIPS
Ensure the drip tray is rmly pushed in place
and emptied whenever the Empty Me! indicator
is displayed.
AUTO OFF MODE
The machine automatically switches to AUTO OFF
mode after 30 minutes.
SETTINGS
To enter settings menu, touch the icon
on the upper right of the screen.

12
EXTRACTION GUIDE
• Flow starts after 8-12 secs
• Flow slow like warm honey
• Crema is golden brown with a fine
mousse texture
• Espresso is dark brown
SOLUTIONS SOLUTIONS
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the filter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor™ precision dose
trimming tool.
• Flow starts after 1-7 secs
• Flow fast like water
• Crema is thin and pale
• Espresso is pale brown
• Tastes bitter/sharp, weak and watery
• Flow starts after 13 secs
• Flow drips or not at all
• Crema is dark and spotty
• Espresso is very dark brown
• Tastes bitter and burnt
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
RINSE FILTER
BASKET
Keep the filter basket
clean to prevent
blockages. Without
ground coffee in the filter
basket, lock the
portafilter into the
machine and run hot
water through.
AFTER EXTRACTION
CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION
Tamp using 15-20kgs
of pressure. The top
edge of metal cap on the
tamper should be level
with the top of the filter
basket AFTER tamping.
Trim the puck to the
right level using the
Razor™ precision dose
trimming tool.
ALWAYS TAMP TO LINE
Adjust & re-test
Adjust & re-test
DECREASE
GRIND AMOUNT
ALWAYS TAMP TO LINE
Adjust & re-test
Adjust & re-test
INCREASE
GRIND AMOUNT
Adjust & re-test
TURN
Adjust & re-test
TURN
LOCK TIGHT
Hot Water
Grind
15s
Grind
15s
GRIND GRIND DOSE TAMP
OVER EXTRACTED
BITTER • ASTRINGENT
Too ne Too much
Use razor to trim
Too heavy
BALANCED Optimum 8–10g (1 cup)
15–18g (2 cup)
30–40lbs
(15–20kg)
UNDER EXTRACTED
UNDERDEVELOPED • SOUR
Too coarse Too little
Increase dose & use razor to trim
Too light

13
Care & Cleaning
COLOUR TOUCH SCREEN DISPLAY
Please keep the touch screen dry and clean to ensure that the machine functions properly.
REPLACING THE WATER FILTER
Soak Filter
(refer to p11)
Install water tankSet current month Replace filter after
90 days or after 40L
!
Assemble water
filter parts
Assemble water
filter parts
Ensure parts are
connected
Install filter in
tank
1 6
22 3 54
The provided water lter helps prevent scale build-up in and on many of the inner functioning components.
Replacing the water lter after three months or 40L will reduce the need to descale the machine.
The limitation of 40L is based on water hardness level 4. If you are in level 2 area, you can increase
this to 60L.
NOTE
To purchase water lters visit Sage® webpage.
CLEANING CYCLE
There will be a message prompt when a cleaning cycle is required. This is a back-ushing cycle
and is separate from descaling. Follow the instruction on the screen.
DESCALING
After regular use, hard water can cause mineral build up in and on many of the inner functioning
components, reducing the brewing ow, brewing temperature, power of the machine, and taste of the
espresso. Even if you used the provided water lter, we recommend you to descale if there is scale build-up
in the water tank.
Go to ‘Settings’ and select ‘Descale cycle’. Follow the instructions on the screen.
WARNING
Do not immerse power cord, power plug or appliance in water or any other liquid. The water tank should
never be removed or completely emptied during descaling.

14
CLEANING THE CONICAL BURR GRINDER
This grinder cleaning cycle removes oil build-up on the burrs which can impede performance.
Unlock hopper
Empty hopper Replace hopper Lock hopper Run grinder empty Unlock hopper Remove hopper
Remove top burr
Unlock top burr
Clean top burr with
brush
Clean lower burr
with brush
Clean chute with
brush
12
3 75
PUSH
2
11109988
L
O
C
K
A
L
I
G
N
41 6
WARNING
Care should be taken as the grinder burrs are extremely sharp.

15
CLEANING THE STEAM WAND
• The steam wand should always be cleaned
after texturing milk. Wipe the steam wand with
a damp cloth.
• If any of the holes in the tip of the steam wand
become blocked, it may reduce frothing
performance.
• Go to ‘Settings’ > ‘Steam wand cleaning’ and
follow the guide on the screen.
CLEANING THE FILTER BASKETS
AND PORTAFILTER
• The lter baskets and portalter should be rinsed
under hot water immediately after use to remove
all residual coee oils.
• If any of the holes in the lter basket become
blocked, use the pin on the end of the provided
cleaning tool to unblock the hole(s).
• If the hole(s) remain blocked, dissolve a cleaning
tablet in hot water and soak lter basket and
portalter in solution for approx. 20 minutes.
Rinse thoroughly.
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coee particles.
• Periodically purge the machine. Place an empty
lter basket and portlter into the group head.
Touch the 'Hot Water' button and run a short ow
of water to rinse out any residual coee.
CLEANING THE DRIP
& STORAGE TRAY
• The drip tray should be removed, emptied and
cleaned at regular intervals, particularly when
the drip tray full indicator is showing EMPTY ME!
• Remove the grill from the drip tray.
Lift the coee grind separator and dispose of
any coee grounds. The EMPTY ME! indicator
can also be removed from the drip tray by pulling
upwards to release the side latches. Wash all
parts in warm soapy water with a soft cloth.
Rinse and dry thoroughly.
• The storage tray (located behind the drip tray)
can be removed and cleaned with a soft, damp
cloth. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.
NOTE
All parts should be cleaned by hand using warm
water and a gentle dish washing liquid. Do not
use abrasive cleansers, pads or cloths which can
scratch the surface. Do not clean any of the parts
or accessories in the dishwasher.
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
The outer housing and cup warming tray can be
cleaned with a soft, damp cloth. Polish with a soft,
dry cloth. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.
STORING YOUR MACHINE
Before storing, press the POWER button to
switch the machine o and remove the plug from
the power outlet. Remove unused beans from the
hopper, clean the grinder (see page 16), empty the
water tank and the drip tray. Ensure the machine
is cool, clean and dry. Insert all accessories into
the storage tray. Store upright. Do not place
anything on top.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid.

16
USING THE ALLEN KEY
Over time, the silicone seal surrounding the shower
screen will need to be replaced to ensure optimum
brewing performance.
1. Press the POWER button to switch the
machine o and unplug the cord from the
power outlet.
2. Carefully remove the water tank and drip tray,
taking particular care if they are full.
3. Using a skewer or similar, clean the centre
of the screw of any residual coee.
4. Insert the shorter end of the Allen Key into the
centre of the screw. Turn counter-clockwise
to loosen the screw.
Clean centre of screw
before inserting Allen Key.
5. Once loosened, carefully remove and retain
the screw and the stainless steel shower
screen. Make note of the side of the shower
screen that is downwards. This will make
re-assembly easier. Wash the shower screen
in warm soapy water, then dry thoroughly.
6. Remove the silicone seal with your ngers or
a pair of long-nose pliers. Insert the new seal,
at side rst, so the ribbed side is facing you.
7. Re-insert the shower screen, then the screw.
With your ngers, turn the screw clockwise
for 2-3 revolutions then insert the Allen Key to
tighten until the screw is ush with the shower
screen. Do not overtighten screw.
8. Re-insert the drip tray and water tank.
Contact Sage Consumer Support or visit the
Sage® webpage for replacement silicone seals
or for advice.
TRANSPORTING AND STORING
Press the POWER button to switch the machine
o and remove the plug from the power outlet.
Remove unused beans from the hopper, clean
the grinder, empty the water tank and the drip tray.
Ensure the machine is cool, clean and dry. Insert
all accessories into the storage tray. Store upright.
Do not place anything on top.

17
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not ow
from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely to
lock into place.
Machine needs to be descaled. Perform descale cycle.
Coee is ground too nely
and/or too much coee in lter
basket and/or over tamping
and/or lter basket is blocked.
See below, ‘Espresso only drips from
the portalter spouts or not at all’.
Espresso only drips
from the portalter
spouts or not at all.
Coee is ground too nely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’, page 9
and ‘Over Extraction’, page 12.
Too much coee in the lter
basket.
Lower dose of coee.
Refer to ‘Dosing’, page 9 and
‘Over Extraction’, page 12.
After tamping, trim the coee dose
using the Razor™ dose trimming tool.
Coee tamped too rmly. Tamp between or 15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely to
lock into place.
The lter basket may be
blocked.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter in
solution for approx. 20 minutes.
Rinse thoroughly.
Machine needs to be descaled. Perform descale cycle.
Water doesn’t come
through (the machine
makes loud noise).
Water tank is empty or water
level is below MIN.
Fill tank.
There is an error on purging
setting.
Perform factory reset (‘Settings’ >
‘Factory Reset’).

18
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs
out too quickly.
Coee is ground too coarsely. Use slightly ner grind.
Refer to ‘Setting the Grind Size’, page 9
and ‘Under Extraction’, page 12.
Not enough coee in the lter
basket.
Increase dose of coee.
Refer to ‘Dosing’, page 9 and ‘Under
Extraction’, page 12. Tamp then use the
Razor™ dose trimming tool to trim o
excess coee.
Coee tamped too lightly. Tamp between or 15–20kg of pressure.
Espresso runs out
around the edge
of the portalter.
Portalter not inserted
in the group head correctly.
Ensure portalter is completely inserted
and rotated until resistance is felt.
There are coee grounds
around the lter basket rim.
Clean excess coee from the rim of the
lter basket to ensure a proper seal in
group head.
Too much coee in the lter
basket.
Lower dose of coee.
Refer to ‘Dosing’, page 9. After tamping,
trim the coee dose using the Razor™
dose trimming tool.
The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portaler
is properly secured into the
group head.
Refer to ‘Using the Allen Key’,
page 16.
No steam. Machine has not reached
operating temperature.
Allow time for the machine to reach
operating temperature.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
Machine needs to be
decalcied.
Perform descale cycle.
Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 15.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump.
No action required as this is the normal
operation of the machine.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.

19
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Coee not hot enough. Cups not pre-heated. Rinse cups under hot water outlet
and place on cup warming tray.
Portalter not pre-heated. Rinse portalter under hot water
outlet. Dry thoroughly.
Milk not hot enough
(if making a cappuccino
or latté etc).
Make sure sensor is in contact.
Adjust milk temperature setting
on screen.
Water temperature needs
to be adjusted.
Increase the brew temperature
in 'Settings' menu.
No crema. Coee tamped too lightly. Tamp betweens or 15–20kg
of pressure.
Coee is ground too coarsely. Use slightly ner grind. Refer to
‘Setting the Grind Size’, page 9
and ‘Under Extraction’, page 12.
Coee beans or pre-ground
coee are not fresh.
If grinding fresh whole coee beans,
use freshly roasted coee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
If using pre-ground coee, use within
a week of grinding.
The lter basket may be blocked. Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak lter basket and portalter
in solution for approx. 20 minutes.
Rinse thoroughly.
Single Wall lter baskets are
being used with pre-ground
coee.
Ensure you use Dual Wall lter
baskets with pre-ground coee.
Water leaking. Auto purge feature. Immediately
after the espresso, hot water and
steam functions, the machine
will purge water into the drip tray.
This ensures the thermocoil
is at the optimal temperature.
Ensure the drip tray is rmly pushed
in place and emptied whenever the
Empty Me! indicator is displayed.
Water tank is not fully inserted
and locked into position.
Push water tank down completely to
lock into place.
The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portaler
is properly secured into the
group head.
Refer to ‘Using the Allen Key’,
page 16.

20
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Machine is on but
ceases to operate.
The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
Press the POWER button to switch
the machine o and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
If problem persists, call Sage Support.
No ground coee
coming from grinder.
No coee beans in hopper. Filler hopper with fresh coee beans.
Blocked grinder chamber
or chute.
Clean and clear grinder chamber
and chute. Refer to ‘Cleaning the
Conical Burr Grinder’, page 14.
Water / moisture in grinder
chamber and chute.
Clean and clear grinder chamber and
chute. Refer to ‘Cleaning the Conical
Burr Grinder’, page 14. Ensure
burrs are thoroughly dry before
re-assembling. It is possible to use
a hair dryer to blow air into the
grinder chamber.
Too much/too little
ground coee is
being delivered to
the lter basket.
Grind amount settings are
incorrect for particular grind size.
Use the grind duration button to
increase or decrease the grind
amount. Refer to ‘Dosing’, page 9
and ‘Extraction Guide’, page 12.
Too much/too little
espresso is being
delivered to the cup.
Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
Adjust the grind amount and/or grind
size settings. Refer to ‘Setting the
Grind Size’, page 9, ‘Dosing’, page 9
and ‘Extraction Guide’, page 12.
Grinder is making
a loud noise.
Blockage or foreign object
in grinder.
Remove hopper, check for debris
or blockage. If necessary, clean and
clear grinder chamber and chute.
Refer to ‘Cleaning the Conical Burr
Grinder’, page 14.