Salient Jingl User manual
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Jingl User Guide
April 21, 2020
App Introduction
Jingl, by Salient Solutions is a Transaction Surcharge calculator app designed for Albert©
terminals supplied to merchants by the Commonwealth Bank of Australia (CBA). You can
download and use Jingl if you have an Albert terminal. Go to App Bank™ on your terminal
and search for “Jingl”.
Jingl provides a fast and easy way to add your
transaction surcharges to the final balance
payable by your customers prior to payment. So,
Jingl does not process your transaction. Your
transactions are still processed by CBA through
Albert’s payment system.
Jingl is designed to be configured on the terminal
and, if merchants have multiple terminals,
synchronise with other terminals to ensure
consistent fee application. See “Synchronising
Terminals”.
This document is a quick start guide for
merchants users.
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Table of Contents
App Introduction 1
The Jingl Keypad Screen 2
Using the Keypad 4
Toggling GST Purchase Status 4
Customer Payment Type Buttons 5
Jingl Menu 6
Jingl Settings 7
Adding and Editing Rules 8
Payment Type 8
How is the rate calculated ? 9
Rate 9
Minimum Accepted Amount 9
Refreshing Terminals 9
Printing a Tax Invoice 10
Jingl Roadmap and feedback 10
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The Jingl Keypad Screen
(01. Jingl Keypad Screen)
1. GST Purchase Status : The default GST status of the purchase to be calculated.
Merchants can change the default status from the jingl merchant portal at
www.getjingl.com
2. Entered Purchase Amount: The amount entered by the merchant to calculate
3. Number Keypad: Number keys to enter an amount
4. Customer Payment Type: The payment method presented by the customer. Pressing
these buttons will start Albert’s payment processing.
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Using the Keypad
When the Jingl app is running, it is ready for a merchant to enter an amount to calculate.
Jingl can host up to 3 different payment methods that are supported by Albert terminals.
Note that the “No Fee” button is always present so the merchant has the option to not
charge a fee. When the merchant selects one of the “Customer Payment Type” buttons
Jingl will pass that amount to the payment system for processing by Albert.
Toggling GST Purchase Status
The “GST Purchase Status”, (item 1), is configured as “GST included” by default. When
tapped, it will cycle through the possible GST purchase states:
○GST Included
○GST Excluded
○GST Free
If the merchant changes the GST status on the keypad, it will process the amount as
selected, and then revert back to the default after payment has been processed. The GST
purchase status affects the transaction amount to be processed and can be seen on the
amounts on the “customer payment type” (item 4) buttons.
When toggling the GST status on the terminal, the GST status indicator changes colour
when it is not matching the configured default.
Merchants can change the default from the merchant portal at www.getjingl.com
The example above indicates the “GST Included” is the default GST purchase status, and
when toggled to “GST Excluded” is not the default setting used by the merchant.
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Customer Payment Type Buttons
As an amount is entered on the keypad, the “Customer Payment Type” buttons will reflect
the total amount, including transaction surcharges, as configured by the merchant. Upto 3
payment types can be configured.
Note, the “No Fee” button is always available and passes through the amount to pay
without any configured surcharges.
Each button indicates :
●The amount to be processed.
●Which payment method to apply.
●The rate that is being applied.
The merchant must select the payment type in order for Albert to process that
amount.
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Jingl Menu
Whilst in the Jingl keypad screen, you can see Jingl’s menu options by pressing the Albert
menu button, on the underside of the terminal, (or double finger swipe-down).
○Jingl Settings : Configure the merchant Surcharge settings (aka “Surcharge
Rules”). See “Jingl Settings” below.
○Reset Printing Preferences : Resets the print receipt option on the terminal.
○Refresh Terminal Settings : Reloads your terminals settings including new rules
you have defined on other terminals
○Print Last Transaction : Will reprint the last transaction processed on the
terminal.
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Jingl Settings
From this screen, the merchant can
○User Id: Use this id to login to Jingl on Albert terminals, and the merchant portal.
○Status : The current state of their account which may indicate “Active” or other
account conditions.
○Terminal : The merchant can name their terminal to distinguish between them.
○Manage Surcharge Rules : Merchants can configure their surcharge rates from
the terminal. Access to the feature requires the “Manager” passcode assigned to
the device. (See The Albert Merchant User Guide, “Customising Albert”, pages 14
and 15 for details on using Passcodes).
○Support : See Jingl’s support and social media contacts
○Terms and Conditions : Jingl’s terms of use.
○Logout: As it suggests, terminate the session and return to the login screen.
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Adding and Editing Rules
A merchant can define their surcharge rates as “Surcharge Rules”. These can be added,
edited and removed from the terminal. The Albert terminal’s Manager passcode is
required, (Instructions on Albert’s passcode is on pages 14-15 of the Albert user guide).
Jingl only allows 3 surcharge rules at this time. To access this feature of Jingl :
1. From the Jingl Keypad screen, press the menu button
2. Select “Jingl Settings”
3. Select “Manage Surcharge Rules”
4. Enter Albert’s Manager passcode. (Usually a 4 or 6 digit number)
5. Edit : Tap on a rule listed
6. Add : Tap “Add New Rule”. Note that only 3 rules can be added at this time.
Payment Type
Selecting the “payment type” chooses the group of credit or debit cards the rule will apply
to. The options are
●EFTPOS-DEBIT: Use this type for EFTPOS or any debit card
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●Mastercard-VISA : Use this type for Visa and Mastercard or affiliated credit
cards.
●AMEX-DINERS : Use this type for American Express or Diners club and
companion cards.
●ANY-CARD : User this if you want to use a single generic rule for all cards.
How is the rate calculated ?
Surcharge rates are usually based on a percentage, but you may choose a fixed rate. This
setting tells Jingl whether the rate you want to charge is a percentage or a fixed fee. Be
mindful of the ACCC ban on excessive surcharges. The Jingl App provides some guidance
on setting rates, but merchants are responsible for the rates they charge.
Rate
If the merchant has selected a percentage, enter the rate as a percent value, eg if the
surcharge is 1.6% then enter “1.6”, not “0.016”. If the rate is a “Fixed Amount”, then enter
the amount as dollars and cents, eg a fixed rate of 20 cents, is entered as “0.20”.
Minimum Accepted Amount
Set this to a dollar amount to ensure that the surcharge cannot be charged below a certain
value. This is quite common for businesses who do not accept EFTPOS transactions
below $10. For example, if a merchant does not want to accept EFTPOS purchases below
$20, simply enter “20” in this field.
Refreshing Terminals
Merchants can configure their surcharge rules during app installation as well as from any
Albert terminal running Jingl that the merchant is logged in to.
When should merchants refresh their Jingl settings on an Albert device ?
○When changing the default “GST Purchase Status” on the merchant portal
○When the merchant has multiple terminals, and has made changes to surcharge
rules on one terminal. The merchant must request a refresh on the other
terminals in order to pick up the changes made. Logging out and logging in again
will also work.
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○When the merchant adds or changes their ABN on the merchant terminal.
Printing a Tax Invoice
Merchants can produce a tax invoice with Jingl after a successful transaction has been
processed by Albert. Note that the merchant must supply their ABN during registration, or
update it on the merchant portal. The Jingl app will instruct the merchant how to add this
if it’s not available on the terminal.
Jingl Roadmap and feedback
Jingl continues to evolve, please contact us if you have ideas or issues with using the app.
We’re keen to get feedback from merchants to improve the product. You can reach us at
www.getjingl.com or via the “support” page under Jingl’s app “Settings” on the Albert
Terminal
Copyright © 2019 Salient Solutions.. All rights reserved.
Table of contents
