Samsung MultiXpress M5370 Series User manual

MonoLaserMFP
MultiXpressM5370/M4370
series/M536xseries
SL-M5370LX,SL-M4370LX,
SL-M5360RX
(Ver.1.12)
SERVICEMANUAL
MonoLaserMFPContents
1.Precautions
2.ProductSpecicationsandDescription
3.DisassemblyandReassembly
4.Troubleshooting
5.SystemDiagram
6.ReferenceInformation
RefertotheservicemanualintheGSPN(seetherearcover)formoreinformation.

Contents
Contents
1.Precautions........................................................................................................................................1−1
1.1.Safetywarning..........................................................................................................................1−1
1.2.Cautionforsafety......................................................................................................................1−2
1.2.1.Toxicmaterial...............................................................................................................1−2
1.2.2.Electricshockandresafetyprecautions...........................................................................1−2
1.2.3.Handlingprecautions.....................................................................................................1−4
1.2.4.AssemblyandDisassemblyprecautions.............................................................................1−4
1.2.5.Disregardingthiswarningmaycausebodilyinjury..............................................................1−5
1.3.ESDprecautions........................................................................................................................1−6
1.4.CautionforDataLoss.................................................................................................................1−7
2.ProductSpecicationsandDescription....................................................................................................2−1
2.1.ProductOverview......................................................................................................................2−1
2.2.Specications............................................................................................................................2−2
2.2.1.GeneralSpecication.....................................................................................................2−2
2.2.2.PrintSpecication.........................................................................................................2−4
2.2.3.Scanspecication..........................................................................................................2−5
2.2.4.Copyspecication.........................................................................................................2−6
2.2.5.Faxspecication...........................................................................................................2−7
2.2.6.PaperHandlingspecication............................................................................................2−8
2.2.7.SoftwareandSolutionspecication.................................................................................2−10
2.2.8.Supplies.....................................................................................................................2−12
2.2.9.MaintenanceParts.......................................................................................................2−13
2.2.10.Option.......................................................................................................................2−14
2.3.SystemConguration...............................................................................................................2−19
2.4.FeedingSystem.......................................................................................................................2−25
2.4.1.FeedingSystemOverview.............................................................................................2−25
2.4.2.Cassette.....................................................................................................................2−30
2.4.3.Pick-UpUnit..............................................................................................................2−31
2.4.4.RegistrationUnit.........................................................................................................2−32
2.4.5.MPF(Multi-PurposeFeeder)Unit...................................................................................2−33
2.5.ImageCreation........................................................................................................................2−34
2.5.1.Printingprocessoverview.............................................................................................2−34
2.5.2.TonerCartridge...........................................................................................................2−35
2.5.3.ImagingUnit..............................................................................................................2−36
2.5.3.1.DeveloperUnit.............................................................................................2−37
2.5.4.Drumdrive.................................................................................................................2−39
2.6.Fuserunit...............................................................................................................................2−40
2.6.1.Fuserunitoverview.....................................................................................................2−40
iCopyright©1995-2016SAMSUNG.Allrightsreserved.

Contents
2.6.2.Fuserunitdrive...........................................................................................................2−41
2.6.3.Fuserunittemperaturecontrol........................................................................................2−42
2.7.LaserScanningUnit(LSU)........................................................................................................2−43
2.7.1.LSUoverview.............................................................................................................2−43
2.7.2.LaserScanningOpticalpath..........................................................................................2−45
2.7.3.Lasersynchronizingdetectors........................................................................................2−46
2.8.DriveSystem..........................................................................................................................2−48
2.8.1.DriveMotors..............................................................................................................2−48
2.8.2.MainDriveUnit..........................................................................................................2−49
2.8.2.1.MainDrive(OPC_Regi._Pick-up_MP_Duplex)..................................................2−50
2.8.2.2.MainDrive(Deve_Agitaitor_TonerSupply).......................................................2−51
2.8.3.Fuser_ExitDrive.........................................................................................................2−52
2.9.ScannerSystem.......................................................................................................................2−53
2.9.1.ScannerSystemoverview.............................................................................................2−53
2.9.2.ScanningSystemComponents.......................................................................................2−54
2.10.DualScanDocumentFeeder(DSDF)(M5370LX_M4370LX)..........................................................2−55
2.10.1.DSDF(DualScanDocumentFeeder)overview..................................................................2−55
2.10.2.Electricalpartslocation................................................................................................2−56
2.10.3.DSDFDriveSystem....................................................................................................2−58
2.11.ReverseAutomaticDocumentFeeder(RADF)(M5360RX)..............................................................2−60
2.11.1.RADFoverview..........................................................................................................2−60
2.11.2.Electricalpartslocation................................................................................................2−61
2.11.3.RADFDriveSystem....................................................................................................2−63
2.12.HardwareConguration............................................................................................................2−67
2.12.1.Mainboard.................................................................................................................2−70
2.12.2.MSOK......................................................................................................................2−73
2.12.3.FaxJointPBA............................................................................................................2−74
2.12.4.FaxCard(Optional).....................................................................................................2−74
2.12.5.FDI(Optional)............................................................................................................2−75
2.12.6.OPEHubPBAandOPEJointBoard...............................................................................2−76
2.12.7.SMPSboard...............................................................................................................2−78
2.12.8.FuserDriveBoard(FDB)..............................................................................................2−80
2.12.9.HVPSboard...............................................................................................................2−81
2.12.10.FinisherPBA..............................................................................................................2−83
2.12.11.SCF_HCFboard..........................................................................................................2−84
2.12.12.CRUMJointPBA........................................................................................................2−84
2.12.13.Sub-CassettePBA.......................................................................................................2−85
2.12.14.CRUMPBA..............................................................................................................2−85
2.12.15.EraserPBA................................................................................................................2−86
2.12.16.FuserCRUMPBA.......................................................................................................2−86
Copyright©1995-2016SAMSUNG.Allrightsreserved.ii

Contents
3.DisassemblyandReassembly................................................................................................................3−1
3.1.Precautionswhenreplacingparts..................................................................................................3−1
3.1.1.Precautionswhenassemblinganddisassembling.................................................................3−1
3.1.2.PrecautionswhenhandlingPBA.......................................................................................3−1
3.1.3.ReleasingPlasticLatches................................................................................................3−2
3.2.Maintenance.............................................................................................................................3−3
3.2.1.MachineCleaningformaintenance...................................................................................3−3
3.2.1.1.CleaningtheDSDFwhitebar(M5370LX_M4370LX)...........................................3−3
3.2.1.2.CleaningtheRADFwhitebarandPlatenglass(M5360RX)....................................3−4
3.2.2.Replacingthemaintenancepart........................................................................................3−5
3.2.2.1.FuserUnit......................................................................................................3−5
3.2.2.2.TransferRoller...............................................................................................3−6
3.2.2.3.Pick-Up_Reverse_Forwardroller.......................................................................3−7
3.2.2.4.MPpadandMPUnit.......................................................................................3−8
3.2.2.5.DSDFpickuprollerAssy(M5370LX_M4370LX)..............................................3−12
3.2.2.6.DSDFReverserollerAssy(M5370LX_M4370LX).............................................3−13
3.2.2.7.SCFPick-Up_Reverse_Forwardroller...............................................................3−14
3.2.2.8.HCFPick-Up_Reverse_Forwardroller..............................................................3−15
3.2.2.9.RADFpickuprollerAssy(M5360RX).............................................................3−16
3.2.2.10.RADFfrictionpadAssy(M5360RX)................................................................3−17
3.3.ReplacingthemainSVCpart.....................................................................................................3−18
3.3.1.LeftCover..................................................................................................................3−18
3.3.2.RearCover.................................................................................................................3−18
3.3.3.FrontCover................................................................................................................3−19
3.3.4.FuserDriveBoard(FDB)..............................................................................................3−20
3.3.5.HVPSboard...............................................................................................................3−21
3.3.6.SMPSboard...............................................................................................................3−22
3.3.7.MainBoard................................................................................................................3−23
3.3.8.HardDiskDrive(HDD)................................................................................................3−24
3.3.9.MainDriveUnit..........................................................................................................3−25
3.3.10.Fuser_ExitDriveUnit..................................................................................................3−26
3.3.11.SideUnit...................................................................................................................3−27
3.3.11.1.DuplexFan..................................................................................................3−29
3.3.11.2.DuplexClutch..............................................................................................3−29
3.3.11.3.CTDsensor..................................................................................................3−30
3.3.12.Scanner.....................................................................................................................3−31
3.3.13.ExitUnit....................................................................................................................3−33
3.3.13.1.ExitSensor1................................................................................................3−34
3.3.13.2.ExitSensor2................................................................................................3−34
3.3.14.LSU(LaserScanningUnit)...........................................................................................3−35
iiiCopyright©1995-2016SAMSUNG.Allrightsreserved.

Contents
3.3.15.Regi_Feed_Readysensor..............................................................................................3−36
3.3.16.OPEUnit(M5370LX_M4370LX)..................................................................................3−37
3.3.17.OPEUnit(M5360RX)..................................................................................................3−38
3.3.18.PlatenUnit.................................................................................................................3−40
3.3.18.1.ScanUpper..................................................................................................3−40
3.3.18.2.ScanMotor..................................................................................................3−41
3.3.18.3.ScanJointBoard...........................................................................................3−41
3.3.18.4.CoverOpenSensor........................................................................................3−42
3.3.18.5.APSSensor..................................................................................................3−42
3.3.19.DSDF(DualScanDocumentFeeder)(M5370LX_M4370LX)..............................................3−43
3.3.19.1.DSDFHinge................................................................................................3−44
3.3.19.2.DSDFCover................................................................................................3−45
3.3.19.3.DSDFboard.................................................................................................3−46
3.3.19.4.DSDFStacker..............................................................................................3−46
3.3.19.5.DSDFCOVER-OPEN...................................................................................3−47
3.3.19.6.DSDFGUIDE-PICKUPASSY.......................................................................3−48
3.3.19.7.DSDF-EXITUP............................................................................................3−49
3.3.19.8.HOLDER-HARNESS....................................................................................3−49
3.3.19.9.DSDF-CCDM..............................................................................................3−50
3.3.19.10.DSDFDrive.................................................................................................3−51
3.3.20.RADF(ReverseAutomaticDocumentFeeder)(M5360RX).................................................3−52
3.3.20.1.RADFHinge................................................................................................3−53
3.3.20.2.RADFCover................................................................................................3−54
3.3.20.3.RADFboard.................................................................................................3−55
3.3.20.4.RADFStacker..............................................................................................3−56
3.3.20.5.RADFCOVER-OPEN...................................................................................3−57
3.3.20.6.RADFSUBCOREASSY...............................................................................3−58
3.3.20.7.COVERJAMASSY......................................................................................3−59
3.3.20.8.COVERPLA TENSUBASSY.........................................................................3−59
3.3.20.9.HOLDER-HARNESS....................................................................................3−60
3.3.20.10.DuplexMotorAssy.......................................................................................3−60
3.3.20.11.RADFMotorAssy........................................................................................3−61
3.3.20.12.GuidePickUpAssy.......................................................................................3−62
3.3.20.13.ExitAssy.....................................................................................................3−63
3.3.21.CardReaderorNFCKitInstallation...............................................................................3−64
3.3.22.1–BinFinisher............................................................................................................3−66
3.3.23.MailBox...................................................................................................................3−71
3.3.24.2–BinFinisher............................................................................................................3−74
4.Troubleshooting..................................................................................................................................4−1
4.1.Controlpanel............................................................................................................................4−1
Copyright©1995-2016SAMSUNG.Allrightsreserved.iv

Contents
4.1.1.Displayscreenandusefulbuttons.....................................................................................4−3
4.1.1.1.Menunavigation.............................................................................................4−3
4.1.1.2.HomeScreenOverview....................................................................................4−4
4.1.1.3.Customizingyourhomescreen..........................................................................4−5
4.1.1.4.NoticationBar..............................................................................................4−7
4.2.UnderstandingtheLEDs.............................................................................................................4−8
4.3.UpdatingFirmware....................................................................................................................4−9
4.3.1.UpdatingfromthePrinterControlPanel............................................................................4−9
4.3.2.UpdatingfromtheNetwork..........................................................................................4−10
4.4.JAMremoval..........................................................................................................................4−13
4.4.1.Clearingoriginaldocumentjams....................................................................................4−13
4.4.2.Clearingpaperjams.....................................................................................................4−20
4.5.ServiceMode..........................................................................................................................4−38
4.5.1.EnteringtheServiceMode............................................................................................4−38
4.5.2.ServiceModeMenuTree.............................................................................................4−39
4.5.3.Information................................................................................................................4−44
4.5.3.1.General.......................................................................................................4−44
4.5.3.2.SupplyStatus...............................................................................................4−44
4.5.3.3.SoftwareVersion...........................................................................................4−44
4.5.3.4.ServiceHours...............................................................................................4−45
4.5.3.5.FaultLog.....................................................................................................4−45
4.5.3.6.PrintReports................................................................................................4−45
4.5.3.7.ExportReports..............................................................................................4−45
4.5.4.MaintenanceCounts.....................................................................................................4−46
4.5.4.1.FaultCount.................................................................................................4−46
4.5.4.2.JamCount...................................................................................................4−46
4.5.4.3.PartReplacementCount.................................................................................4−46
4.5.5.Diagnostics................................................................................................................4−48
4.5.5.1.EngineDiagnostics........................................................................................4−48
4.5.5.2.FaxDiagnostics............................................................................................4−52
4.5.5.3.ScannerDiagnostics.......................................................................................4−56
4.5.5.4.Adjustment..................................................................................................4−58
4.5.6.ServiceFunctions........................................................................................................4−65
4.5.6.1.MainMemoryClear......................................................................................4−65
4.5.6.2.HardDiskMaintenance..................................................................................4−65
4.5.6.3.DebugLog...................................................................................................4−66
4.5.6.4.CaptureLog.................................................................................................4−66
4.5.6.5.NetworkPacketCapture.................................................................................4−67
4.5.6.6.SystemRecovery..........................................................................................4−68
4.5.6.7.ClearSystemCache.......................................................................................4−70
vCopyright©1995-2016SAMSUNG.Allrightsreserved.

Contents
4.5.6.8.Hibernation..................................................................................................4−70
4.5.6.9.PaperLowWarningMessage...........................................................................4−70
4.5.6.10.PartReplacementAlert...................................................................................4−70
4.5.6.11.FDI............................................................................................................4−70
4.5.6.12.EIUL(EndofImageUnitLife)........................................................................4−70
4.5.6.13.SFE(SpecialFeatureEnablement)....................................................................4−71
4.5.6.14.DealerID.....................................................................................................4−71
4.5.6.15.EnvelopeRotate............................................................................................4−73
4.6.ErrorCodeandTroubleshooting.................................................................................................4−74
4.6.1.Ax-xxxxtypeerrorcode...............................................................................................4−82
4.6.2.Cx-xxxxtypeerrorcode...............................................................................................4−93
4.6.3.H1-xxxxtype(OptionalCassette)errorcode...................................................................4−106
4.6.4.H2-xxxxtype(Finisher)errorcode...............................................................................4−122
4.6.5.Mx-xxxxtypeerrorcode.............................................................................................4−151
4.6.6.Sx-xxxxtypeerrorcode..............................................................................................4−165
4.6.7.U1-xxxxtype(Fuser)errorcode...................................................................................4−181
4.6.8.U2-xxxxtype(LSU)errorcode....................................................................................4−184
4.6.9.U3-xxxxtype(DSDF)errorcode..................................................................................4−186
4.6.10.U3-xxxxtype(RADF)errorcode..................................................................................4−197
4.7.Imagequalityproblem............................................................................................................4−213
4.8.Otherproblems......................................................................................................................4−228
5.SystemDiagram..................................................................................................................................5−1
6.ReferenceInformation..........................................................................................................................6−1
6.1.ToolsforTroubleshooting............................................................................................................6−1
6.2.Glossary...................................................................................................................................6−3
6.3.TheSamplePatternfortheTest....................................................................................................6−9
6.4.ModelNameandCode.............................................................................................................6−10
6.5.DocumentRevisionList............................................................................................................6−11
Copyright©1995-2016SAMSUNG.Allrightsreserved.vi

1.Precautions
1.Precautions
Inordertopreventaccidentsanddamagestotheequipmentpleasereadtheprecautionslistedbelowcarefullybefore
servicingtheproductandfollowthemclosely.
1.1.Safetywarning
1)Onlytobeservicedbyafactorytrainedservicetechnician.
Highvoltagesandlasersinsidethisproductaredangerous.Thisproductshouldonlybeservicedbyafactorytrained
servicetechnician.
2)UseonlySamsungreplacementparts.
Therearenouserserviceablepartsinsidetheproduct.Donotmakeanyunauthorizedchangesoradditionstothe
productasthesecouldcausetheproducttomalfunctionsandcreateanelectricshocksorrehazards.
3)LaserSafetyStatement
TheprinteriscertiedintheU.S.toconformtotherequirementsofDHHS21CFR,chapter1SubchapterJfor
ClassI(1)laserproducts,andelsewhereiscertiedasaClassIlaserproductconformingtotherequirementsof
IEC/EN60825-1:2014.ClassIlaserproductsarenotconsideredtobehazardous.Thelasersystemandprinterare
designedsothereisneveranyhumanaccesstolaserradiationaboveaClassIlevelduringnormaloperation,user
maintenanceorprescribedservicecondition.
•Wavelength:800nm
•Beamdivergence
-Parallel:11degrees
-Perpendicular:35degrees
•Maximumpowerofenergyoutput:12mW
WARNING
NeveroperateorservicetheproductwiththeprotectivecoverremovedfromLaser/Scannerassembly.Thereected
beam,althoughinvisible,candamageyoureyes.
Whenusingthisproduct,thesebasicsafetyprecautionsshouldalwaysbefollowedtoreduceriskofre,electric
shock,andpersonalinjury.
4)Lithiumbatterynotreplaceablebyuser
1-1Copyright©1995-2016SAMSUNG.Allrightsreserved.

1.Precautions
1.2.Cautionforsafety
1.2.1.Toxicmaterial
Thisproductcontainstoxicmaterialsthatcouldcauseillnessifingested.
1)Pleasekeepimagingunitandtonercartridgeawayfromchildren.Thetonerpowdercontainedintheimagingunitand
tonercartridgemaybeharmful,andifswallowed,youshouldcontactadoctor.
1.2.2.Electricshockandresafetyprecautions
Failuretofollowthefollowinginstructionscouldcauseelectricshockorpotentiallycauseare.
1)Useonlythecorrectvoltage,failuretodosocoulddamagetheproductandpotentiallycauseareorelectricshock.
2)Useonlythepowercablesuppliedwiththeproduct.Useofanincorrectlyspeciedcablecouldcausethecableto
overheatandpotentiallycauseare.
3)Donotoverloadthepowersocket,thiscouldleadtooverheatingofthecablesinsidethewallandcouldleadtoare.
4)Donotallowwaterorotherliquidstospillintotheproduct,thiscancauseelectricshock.Donotallowpaperclips,pins
orotherforeignobjectstofallintotheproduct,thesecouldcauseashortcircuitleadingtoanelectricshockorrehazard.
5)Nevertouchtheplugsoneitherendofthepowercablewithwethands,thiscancauseelectricshock.Whenservicing
theproduct,removethepowerplugfromthewallsocket.
6)Usecautionwheninsertingorremovingthepowercord.Whenremovingthepowercord,gripitrmlyandpull.The
powercordmustbeinsertedcompletely,otherwiseapoorcontactcouldcauseoverheatingleadingtoare.
7)Takecareofthepowercable.Donotallowittobecometwisted,bentsharplyaroundcornersorpowercablemaybe
damaged.Donotplaceobjectsontopofthepowercable.Ifthepowercableisdamageditcouldoverheatandcausea
re.Exposedcablescouldcauseanelectricshock.Replacethedamagedpowercableimmediately,donotreuseor
repairthedamagedcable.Somechemicalscanattackthecoatingonthepowercable,weakeningthecoverorexposing
cablescausingreandshockrisks.
Copyright©1995-2016SAMSUNG.Allrightsreserved.1-2

1.Precautions
8)Ensurethatthepowersocketsandplugsarenotcrackedorbrokeninanyway.Anysuchdefectsshouldberepaired
immediately.Takecarenottocutordamagethepowercableorplugswhenmovingthemachine.
9)Usecautionduringthunderorlightningstorms.Samsungrecommendsthatthismachinebedisconnectedfromthe
powersourcewhensuchweatherconditionsareexpected.Donottouchthemachineorthepowercordifitisstill
connectedtothewallsocketintheseweatherconditions.
10)Avoiddampordustyareas,installtheproductinacleanwellventilatedlocation.Donotpositionthemachineneara
humidierorinfrontofanairconditioner.Moistureanddustbuiltupinsidethemachinecanleadtooverheatingand
causeareorcausepartstorust.
11)Donotpositiontheproductindirectsunlight.Thiswillcausethetemperatureinsidetheproducttorisepossiblyleading
totheproductfailingtoworkproperlyandinextremeconditionscouldleadtoare.
12)Donotinsertanymetalobjectsintothemachinethroughtheventilatorfanorotherpartofthecasing,itcouldmake
contactwithahighvoltageconductorinsidethemachineandcauseanelectricshock.
13)WhenreplacingtheSMPSboard,pleasewait5minutesafterunpluggingthepowercord,thenreplaceit.Y ou
cangetashockbytheelectricdischarge.
1-3Copyright©1995-2016SAMSUNG.Allrightsreserved.

1.Precautions
1.2.3.Handlingprecautions
Thefollowinginstructionsareforyourownpersonalsafetytoavoidinjuryandsoasnottodamagetheproduct.
1)Ensuretheproductisinstalledonalevelsurface,capableofsupportingitsweight.Failuretodosocouldcause
theproducttotiporfall.
2)Theproductcontainsmanyrollers,gearsandfans.Takegreatcaretoensurethatyoudonotcatchyourngers,hairor
clothinginanyoftheserotatingdevices.
3)Donotplaceanysmallmetalobjects,containersofwater,chemicalsorotherliquidsclosetotheproductwhichifspilled
couldgetintothemachineandcausedamageorashockorrehazard.
4)Donotinstallthemachineinareaswithhighdustormoisturelevels,besideonopenwindoworclosetoahumidieror
heater.Damagecouldbecausedtotheproductinsuchareas.
5)Donotplacecandles,burningcigarettes,etcontheproduct,Thesecouldcauseare.
6)Ensurethatthemachineisinstalledandusedinproperareatomeetthetemperatureandhumidityspecications.
•IfthemachineisstoredatbelowzeroCelsiusforalongtime,donotusethemachineinstantlyaftermovement.It
canmalfunction.Takecareofthemachinestorage.IfthemachineisstoredatbelowzeroCelsiusforalongtime,
keepthemachineatroomtemperatureandinstallit.
1.2.4.AssemblyandDisassemblyprecautions
1)ReplacepartscarefullyandalwaysuseSamsungparts.Takecaretonotetheexactlocationofpartsandalsocable
routingbeforedismantlinganypartofthemachine.Ensureallpartsandcablesarereplacedcorrectly.Pleasecarryout
thefollowingproceduresbeforedismantlingtheproductorreplacinganyparts.
2)Ensurethatpowerisdisconnectedbeforeservicingorreplacinganyelectricalparts.
3)Disconnectinterfacecablesandpowercables.
4)Onlyuseapprovedspareparts.Ensurethatpartnumber,productname,anyvoltage,currentortemperaturerating
arecorrect.
5)Whenremovingorre-ttinganypartsdonotuseexcessiveforce,especiallywhenttingscrewsintoplastic.
6)Takecarenottodropanysmallpartsintothemachine.
7)HandlingoftheOPCDrum
•TheOPCDrumcanbeirreparablydamagedifitexposedtolight.TakecarenottoexposetheOPCDrumeither
todirectsunlightortouorescentorincandescentroomlighting.Exposureforaslittleas5minutescandamage
thesurfaceofthephotoconductivepropertiesandwillresultinprintqualitydegradation.Takeextracarewhen
servicingtheproduct.RemovetheOPCDrumandstoreitinablackbagorotherlightproofcontainer.Take
carewhenworkingwiththeCovers(especiallythetopcover)openaslightisadmittedtotheOPCareaandcan
damagetheOPCDrum.
•TakecarenottoscratchthegreensurfaceofOPCDrumUnit.IfthegreensurfaceoftheDrumCartridgeis
scratchedortouchedtheprintqualitywillbecompromised.
Copyright©1995-2016SAMSUNG.Allrightsreserved.1-4

1.Precautions
1.2.5.Disregardingthiswarningmaycausebodilyinjury
1)Becarefulwiththehightemperaturepart.
Thefuserunitworksatahightemperature.Usecautionwhenworkingontheprinter.Waitforthefuserunitto
cooldownbeforedisassembly.
2)Donotputngersorhairintotherotatingparts.
Whenoperatingaprinter,donotputhandorhairintotherotatingparts(Paperfeedingentrance,motor,fan,etc.).
Ifdo,youcangetharm.
3)Whenyoumovetheprinter,usesafeliftingandhandlingtechniques.
Thisprinterisheavy.Usetheliftinghandleslocatedoneachsideofthemachine.Backinjurycouldbecausedif
youdonotliftcarefully.
4)Ensuretheprinterisinstalledsafely.
Ensuretheprinterisinstalledonalevelsurface,capableofsupportingitsweight.Failuretodosocouldcausethe
printertotiporfallpossiblycausingpersonalinjuryordamagingtheprinter.
5)Donotinstalltheprinteronaslopingorunstablesurface.Afterinstallation,doublecheckthattheprinterisstable.
1-5Copyright©1995-2016SAMSUNG.Allrightsreserved.

1.Precautions
1.3.ESDprecautions
Certainsemiconductordevicescanbeeasilydamagedbystaticelectricity.Suchcomponentsarecommonlycalled
“ElectrostaticallySensitive(ES)Devices”orESDs.ExamplesoftypicalESDsare:integratedcircuits,someeldeffect
transistors,andsemiconductor“chip”components.Thetechniquesoutlinedbelowshouldbefollowedtohelpreducethe
incidenceofcomponentdamagecausedbystaticelectricity.
CAUTION
Besurenopowerisappliedtothechassisorcircuit,andobserveallothersafetyprecautions.
1)Immediatelybeforehandlingasemiconductorcomponentorsemiconductor-equippedassembly,drainoffany
electrostaticchargeonyourbodybytouchingaknownearthground.Alternatively,employacommerciallyavailable
wriststrapdevice,whichshouldberemovedforyourpersonalsafetyreasonspriortoapplyingpowertotheunit
undertest.
2)AfterremovinganelectricalassemblyequippedwithESDs,placetheassemblyonaconductivesurface,suchas
aluminumorcopperfoil,orconductivefoam,topreventelectrostaticchargebuildupinthevicinityoftheassembly.
3)UseonlyagroundedtipsolderingirontosolderordesolderESDs.
4)Useonlyan“anti-static”solderremovaldevice.Somesolderremovaldevicesnotclassiedas“anti-static”can
generateelectricalchargessufcienttodamageESDs.
5)DonotuseFreon-propelledchemicals.Whensprayed,thesecangenerateelectricalchargessufcienttodamageESDs.
6)DonotremoveareplacementESDfromitsprotectivepackaginguntilimmediatelybeforeinstallingit.Most
replacementESDsarepackagedwithallleadsshortedtogetherbyconductivefoam,aluminumfoil,oracomparable
conductivematerial.
7)ImmediatelybeforeremovingtheprotectiveshortingmaterialfromtheleadsofareplacementESD,touchtheprotective
materialtothechassisorcircuitassemblyintowhichthedevicewillbeinstalled.
8)MaintaincontinuouselectricalcontactbetweentheESDandtheassemblyintowhichitwillbeinstalled,until
completelypluggedorsolderedintothecircuit.
9)MinimizebodilymotionswhenhandlingunpackagedreplacementESDs.Normalmotions,suchasthebrushingtogether
ofclothingfabricandliftingone’sfootfromacarpetedoor,cangeneratestaticelectricitysufcienttodamageanESD.
Copyright©1995-2016SAMSUNG.Allrightsreserved.1-6

1.Precautions
1.4.CautionforDataLoss
TopreventlossofcustomersdatatheSVCengineerprovidesend-userwithrelevantinformationinadvance.
1-7Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecicationsandDescription
2.ProductSpecicationsandDescription
2.1.ProductOverview
•PrintingSpeed
•M5370/M5360series:Upto53ppminA4(55ppminLetter)
•M4370series:Upto43ppminA4(45ppminLetter)
•Processor
•M5370/M4370series:DualCore1GHz
•M5360series:QuadCore1.5GHz
•Memory
•4GB(2GBforAndroidOS)
•DocumentFeeder
•M5370/M4370series:DSDF(DualScanDocumentFeeder)
•M5360series:RADF(ReverseAutomaticDocumentFeeder)
•UI
•M5370/M4370series:10.1inchC-TypeTSP
•M5360series:7inchIRTypeTSP
•320GBHDD
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-1

2.ProductSpecicationsandDescription
2.2.Specications
ProductSpecicationsaresubjecttochangewithoutnotice.
2.2.1.GeneralSpecication
ItemSpecication
MainController•M5370/M4370series:DualCore1GHz
•M5360series:QuadCore1.5GHz
Processor
OperationalPanel1GHz(QuadCore)
OperationalPanel•M5370/M4370series:10.1inchC-TypeTSP
•M5360series:7inchIRTypeTSP
LED3EA
UserInterface
Key/Button1EA(Power)
Total(with
AndroidOS)
4GB
Standard(without
AndroidOS)
2GB Memory
Max.(Option)N/A
StorageStandard320GBHDD
USB(Device)Std(Hi-SpeedUSB2.0)
USB(Host)Std(Hi-SpeedUSB2.0)
USB(EDI)N/A
WiredLANStd(Ethernet10/100/1000BaseTX)
AdditionalWired
LANSupportN/A
WirelessLANOpt(IEEE802.11b/g/n+NFCActiveType)
NFCOpt(IEEE802.11b/g/n+NFCActiveType)
Interface
RJ11ConnectorOpt(Fax)
FromPower-OffLessthan60sec
Warm-upTimeFromSleep•M5370/M5360series:Lessthan26sec
•M4370series:Lessthan27sec
ReadyLessthan30W
Normaloperation•M5370/M5360series:Lessthan900W
•M4370series:Lessthan800W
Max/PeakLessthan1000W
Sleep•M5370/M4370series:Lessthan1.5W
•M5360series:Lessthan2.0W
PowerOffLessthan0.5W
Power
Consumption
TEC•M5370/M5360series:Lessthan3.9kWh
•M4370series:Lessthan3.4kWh
2-2Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecicationsandDescription
ItemSpecication
Default1min
SleepDelayTimeRange1-120min
Korea220~240V/50/60Hz/4.5A
USA100~127V/60Hz/9A Power
Europe220~240V/50Hz/4.5A
Printing
•Tray1:Lessthan56dBA
•Tray2~4:Lessthan57dBA
•MP:Lessthan57dBA
•HCF:Lessthan57dBA
Copying
•Tray1:Lessthan58dBA
•Tray2~4:Lessthan59dBA
•MP:Lessthan59dBA
•HCF:Lessthan59dBA
Standby(Fuseroff)37dBA
AcousticNoise
Level(Sound
Power/Pressure)
SleepBackgroundNoiseLevel
Dimension(WxD
xH)
Set(mm)
(withoutany
options)
•M5370/M4370series:630x506x636mm(24.8x19.9x25.0Inches)
•M5360series:630x501x645mm(24.8x19.7x25.4Inches)
Weight
Set(Kg)
(withsupplies
/withoutany
options)
•M5370/M4370series:48.97Kg(108lb)
•M5360series:46.2Kg(101.9lbs)
Recommended
MonthlyPrint
V olume
•M5370/M5360series:15,000Images
•M4370series:10,000Images
Reliability&
ServiceMaxMonthlyDuty
Cycle
•M5370/M5360series:300,000Images
•M4370series:250,000Images
Operating10to32°C(50to90°F)
TemperatureStorage-20to40°C(-4to104°F)
Operating20to80%RH
HumidityStorage10to90%RH
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-3

2.ProductSpecicationsandDescription
2.2.2.PrintSpecication
ItemSpecication
Simplex
•M5370/M5360series
•Upto53ppminA4(55ppminLetter)
•M4370series
•Upto43ppminA4(45ppminLetter)
PrintSpeed
Duplex
•M5370/M5360series
•Upto48ppminA4(50ppminLetter)
•M4370series
•Upto38ppminA4(40ppminLetter)
FromReady•M5370/M5360series:Lessthan7.5sec
•M4370series:Lessthan8.0sec
FPOT
FromSleep@2hrLessthan35sec
OpticalUpto1200x600dpi
ResolutionEnhancedUpto1200x1200dpiEffectiveOutput(1200x600x2bit)
PrinterLanguagesPCL5C/PCL6/PS3/PDFV1.7
PCL93ScalableFonts/1Bitmap
FontPostscript3136ScalableFonts
WindowsXP(32/64bit)/2003Server(32/64bit)/Vista(32/64bit)/2008server(32/64
bit)/7(32/64bit)/2008ServerR2/Win8(32/64bit)/2012(64bit)
Linux
•RedHatEnterpriseLinux5/6
•Fedora11/12/13/14/15/16/17/18/19
•openSUSE11.0/11.1/11.2/11.3/11.4/12.1/12.2/12.3
•Ubuntu10.04/10.10/11.04/11.10/12.04/12.10/13.04
•SUSELinuxEnterpriseDesktop10/11
•Debian5.0/6.0/7.0/7.1
•Mint13/14/15
UNIXSunSolaris9/10/11(x86/SPARC)/HP-UNIX11.0/11iv1/11iv2/11iv3
(PA-RISC/Itanium)/IBMAIX5.1/5.2/5.3/5.4/6.1/7.1(PowerPC)
ClientOSSupport
MacOSMacOSX10.5-10.9
NetworkProtocol
TCP/IPv4/HTTP/HTTPS/SNMP(v1.2/v3)/LDAP/LDAPS/SMTP/SSL/TLS
/IPSec/DNS/WINS/SLP/Bonjour/SSDP/DDNS/DHCP/BOOTP/IPv6/
NetBIOSoverTCP/IP
DuplexPrintBuilt-in
DirectPrintPDF
PrintFeaturesProofPrint/ECOPrint/AutoContinue/SkipBlankPages/AirPrint/Google
CloudPrint
2-4Copyright©1995-2016SAMSUNG.Allrightsreserved.

2.ProductSpecicationsandDescription
2.2.3.Scanspecication
ItemSpecication
B/W(Lineart,
Halftone)
•M5370/M4370series
•Simplex:Upto55ipm(@300dpi)
•Duplex:Upto80ipm(@300dpi)
•M5360series
•Simplex:Upto55ipm(@300dpi)
•Duplex:Upto35ipm(@300dpi)
Gray
•M5370/M4370series
•Simplex:Upto55ipm(@300dpi)
•Duplex:Upto80ipm(@300dpi)
•M5360series
•Simplex:Upto55ipm(@300dpi)
•Duplex:Upto35ipm(@300dpi)
ScanSpeed
Color
•M5370/M4370series
•Simplex:Upto55ipm(@300dpi)
•Duplex:Upto80ipm(@300dpi)
•M5360series
•Simplex:Upto55ipm(@300dpi)
•Duplex:Upto35ipm(@300dpi)
•Duplex:Upto80ipm(@300dpi)
ColorModeMono/Gray/Color
CompatibilityTWAIN(OnlyforUSB),WIA(N/A)
ScanmethodWhite-LEDScanLampTypeofCCD
FileFormatsTIFF-S/TIFF-M/JPEG/PDF/CompactPDF/XPS
Optical(ADF)Upto600x600dpi
Optical(Platen)Upto600x600dpi
Enhanced(ADF)Upto4800x4800dpi
Resolution
Enhanced(Platen)Upto4800x4800dpi
ScanDestinationsEmail/FTP/SMB/HDD/USB/Client
MultiDestinationsNo
CommunicationProtocolSMTP/MIME(Base64)/SMB/FTP/WebDA V
ADFMax.216x356mm(8.5"x14")
ScanSizePlatenMax.216x356mm(8.5"x14")
ScanOriginalTypesText,Text/Photo,Photo
Copyright©1995-2016SAMSUNG.Allrightsreserved.2-5

2.ProductSpecicationsandDescription
2.2.4.Copyspecication
ItemSpecication
SDMC(Single
Document
MultipleCopy)
•M537x/M5360series
•Upto53cpm@A4(Upto55cpminLetter)
•M437xseries
•Upto43cpm@A4(Upto45cpminLetter)
CopySpeed
MDMC(Multiple
Document
MultipleCopy)
•M537xseries
•SimplextoDuplex(1-2):upto48cpminA4
•DuplextoSimplex(2-1):upto53cpminA4
•DuplextoDuplex(2-2):upto48cpminA4
•M5360series
•SimplextoDuplex(1-2):upto48cpminA4
•DuplextoSimplex(2-1):upto35cpminA4
•DuplextoDuplex(2-2):upto35cpminA4
•M437xseries
•SimplextoDuplex(1-2):upto38cpminA4
•DuplextoSimplex(2-1):upto43cpminA4
•DuplextoDuplex(2-2):upto38cpminA4
FromReady@
Platen
•M537x/M5360series:Lessthan4.5sec
•M437xseries:Lessthan5sec
FromReady@
ADF
Lessthan8sec
FromSleep@
Platen,2hr
Lessthan40sec
FCOT
FromColdstart@
PlatenLessthan60sec
ADF•Scan:600x600dpi(Optical)
•Printing:600x600dpi
Resolution
Platen•Scan:600x600dpi(Optical)
•Printing:600x600dpi
ADF25-200%
Platen25-400%
Reduce/EnlargePresetOriginal(100%)/AutoFit/A4→A5(71%)/LGL→LTR(78%)/LGL→A4
(83%)/A4→LTR(94%)/EXE→LTR(104%)/A5→A4(141%)/25%/
50%/150%/200%/400%/Custom(25-400%)
DarknessControl11Levels
ContrastControl11Levels
MultiCopy1-9999
DuplexCopyBuilt-in
CopyOriginalTypeText/Text/Photo/Photo
CopyFeaturesEraseEdge/MarginShift(AutoCenter/CustomMargin)/BookCenterErase/
FormCopy/WatermarkCopy/PageNumbering/Time&DateStamp/IDStamp/
JobProgram/BackgroundDensity(Auto/Erase7Levels/Enhance3Levels)
/EraseBacksideImage(10Levels)/Sharpness(11Levels)/NegativeImage
(On/Off)/JobBuild/Mirror
2-6Copyright©1995-2016SAMSUNG.Allrightsreserved.