Samsung Galaxy S III Operating manual

Important Information
for the Samsung Galaxy S® III
Important Health and Safety Information – page 7
Manufacturer’s Warranty – page 43
General Terms and Conditions of Service – page 63
Important Message from Sprint – page 98
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Note: This product contains chemicals
known to the State of California to
cause cancer and reproductive
toxicity.
Intellectual Property
All Intellectual Property, as deined below,
owned by or which is otherwise the
property of Samsung or its respective
suppliers relating to the SAMSUNG Phone,
including but not limited to, accessories,
parts, or software relating there to (the
“Phone System”), is proprietary to Samsung
and protected under federal laws, state
laws, and international treaty provisions.
Intellectual Property includes, but is
not limited to, inventions (patentable or
unpatentable), patents, trade secrets,
copyrights, software, computer programs,
and related documentation and other
works of authorship. You may not infringe
or otherwise violate the rights secured by
the Intellectual Property. Moreover, you
agree that you will not (and will not attempt
to) modify, prepare derivative works of,
reverse engineer, decompile, disassemble,
or otherwise attempt to create source code
from the software. No title to or ownership
in the Intellectual Property is transferred to
you. All applicable rights of the Intellectual
Property shall remain with SAMSUNG and
its suppliers.
Open Source Software
Some software components of this product
incorporate source code covered under
GNU General Public License (GPL), GNU
Lesser General Public License (LGPL),
OpenSSL License, BSD License and other
open source licenses. To obtain the source
code covered under the open source
licenses, please visit:
http://opensource.samsung.com.
Disclaimer of Warranties;
Exclusion of Liability
EXCEPT AS SET FORTH IN THE EXPRESS
WARRANTY CONTAINED ON THE
WARRANTY PAGE ENCLOSED WITH THE
PRODUCT, THE PURCHASER TAKES THE
PRODUCT “AS IS”, AND SAMSUNG MAKES
NO EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT, INCLUDING BUT NOT
LIMITED TO THE MERCHANTABILITY OF
THE PRODUCT OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE OR USE; THE
DESIGN, CONDITION OR QUALITY OF
THE PRODUCT; THE PERFORMANCE OF
THE PRODUCT; THE WORKMANSHIP OF
THE PRODUCT OR THE COMPONENTS
CONTAINED THEREIN; OR COMPLIANCE OF
THE PRODUCT WITH THE REQUIREMENTS
OF ANY LAW, RULE, SPECIFICATION
OR CONTRACT PERTAINING THERETO.
NOTHING CONTAINED IN THE INSTRUCTION
MANUAL SHALL BE CONSTRUED TO CREATE
AN EXPRESS OR IMPLIED WARRANTY OF
ANY KIND WHATSOEVER WITH RESPECT
TO THE PRODUCT. IN ADDITION, SAMSUNG
SHALL NOT BE LIABLE FOR ANY DAMAGES
OF ANY KIND RESULTING FROM THE
PURCHASE OR USE OF THE PRODUCT
OR ARISING FROM THE BREACH OF
THE EXPRESS WARRANTY, INCLUDING
INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, OR LOSS OF ANTICIPATED
PROFITS OR BENEFITS.
Modiication of Software
SAMSUNG IS NOT LIABLE FOR
PERFORMANCE ISSUES OR
INCOMPATIBILITIES CAUSED BY YOUR
EDITING OF REGISTRY SETTINGS, OR YOUR
MODIFICATION OF OPERATING SYSTEM
SOFTWARE.
2 3
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PARTICULAR PURPOSE, INTEROPERABILITY
OR NON-INFRINGEMENT, WITH RESPECT
TO INFORMATION TECHNOLOGY
SECURITY PROTECTION, SAFE™ DEVICES
AND APPLICATIONS TESTED WITH SAFE™
DEVICES. IN NO EVENT SHALL THE
SAMSUNG ENTITIES BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
OR CONSEQUENTIAL DAMAGES OF ANY
KIND WHATSOEVER WITH RESPECT TO
INFORMATION TECHNOLOGY SECURITY
PROTECTION, SAFE™ DEVICES OR
APPLICATIONS TESTED WITH SAFE™
DEVICES. In addition, information
technology security protection will be
affected by features or functionality
associated with, among other things the
e-mail platform, master data management,
and virtual private network solutions
selected by the software provider, solution
provider or user. Choice of an e-mail,
master data management, and virtual
private network solution is at the sole
discretion of the software provider, solution
provider or user and any associated
effect on information technology security
protection is solely the responsibility of
the software provider, solution provider
or user. For complete statement of limited
warranty, please refer to www.samsung.
com/us/safe, available on the web and
where Samsung smartphone and Galaxy
Tab™ devices are sold. [101212]
USING CUSTOM OPERATING SYSTEM
SOFTWARE MAY CAUSE YOUR DEVICE AND
APPLICATIONS TO WORK IMPROPERLY.
YOUR CARRIER MAY NOT PERMIT USERS TO
DOWNLOAD CERTAIN SOFTWARE, SUCH AS
CUSTOM OS.
SAFE™ (Samsung Approved
For Enterprise)
SAFE™: “SAFE™” (Samsung for Enterprise)
is a mark for a Samsung device which
has been tested against Samsung’s
own internal criteria for interoperability
with certain third party security-related
solutions for MDM and VPN. The testing
includes ield testing with local network
connection and menu tree testing which
tests functionality of the solutions in
conjunction with the Samsung device.
During the testing, the device is tested with
the security solutions to see if the solutions
work with the device as described by the
third party security solution providers.
The testing, for example, includes ield
testing with local network connection and
menutree testing which tests functionality
of the solutions in conjunction with the
Samsung device. For more information
about Samsung’s SAFE™ program, please
refer to www.samsung.com/us/safe.
Disclaimer of Warranties: EXCEPT AS
OTHERWISE PROVIDED IN THEIR STANDARD
END USER LICENSE AND WARRANTY, TO THE
FULL EXTENT PERMITTED BY LAW SAMSUNG
ELECTRONICS CO., LTD., SAMSUNG
TELECOMMUNICATIONS AMERICA, LLC,
AND THEIR AFFILIATES (COLLECTIVELY
REFERRED TO HEREIN AS THE “SAMSUNG
ENTITIES”) EXPRESSLY DISCLAIM ANY
AND ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A
4 5
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Samsung Telecommunications
America (STA), LLC
Headquarters:
1301 E. Lookout Drive
Richardson, TX 75082
Customer Care Center:
1000 Klein Rd.
Plano, TX 75074
Toll Free Tel: [phone].HELP (4357)
Internet Address:
www.samsung.com
©2014 Samsung Telecommunications
America, LLC. Samsung is a registered
trademark of Samsung Electronics Co., Ltd.
Do you have questions about your
Samsung Mobile Device?
For 24 hour information and assistance, we
offer a new FAQ/ARS System (Automated
Response System) at:
www.samsung.com/us/support
Important Health and
Safety Information
This section outlines the safety precautions
associated with using your phone. The
terms “mobile device” or “cell phone” are
used in this section to refer to your phone.
Read this information before using your
mobile device.
This device is capable of operating in Wi-Fi™
mode in the 2.4 and 5 GHz bands. The FCC
requires that devices operating within 5.15-
5.25 GHz may only be used indoors, not
outside, in order to avoid interference with
Mobile Satellite Services (MSS). Therefore,
this device is restricted from being used
outdoors when operating in frequencies
between 5.15-5.25 GHz.
Exposure to Radio Frequency
(RF) Signals
The U.S. Food and Drug Administration
(FDA) has published information for
consumers relating to Radio Frequency
(RF) exposure from wireless phones. The
FDA publication includes the following
information:
Do cell phones pose a health hazard?
Many people are concerned that cell phone
radiation will cause cancer or other serious
health hazards. The weight of scientiic
evidence has not linked cell phones with
any health problems.
Cell phones emit low levels of Radio
Frequency (RF) energy. Over the past 15
years, scientists have conducted hundreds
of studies looking at the biological effects
of the radio frequency energy emitted by
cell phones. While some researchers have
6 Important Health and Safety Information 7
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Two areas of the body, the eyes and the
testes, are particularly vulnerable to RF
heating because there is relatively little
blood low in them to carry away excess
heat.
Research Results to Date: Is there a
connection between RF and certain
health problems?
The results of most studies conducted
to date say no. In addition, attempts to
replicate and conirm the few studies that
have shown a connection have failed.
The scientiic community at large therefore
believes that the weight of scientiic
evidence does not show an association
between exposure to Radio Frequency
(RF) from cell phones and adverse health
outcomes. Still the scientiic community
has supported additional research to
address gaps in knowledge. Some of these
studies are described below.
Interphone Study
Interphone is a large international study
designed to determine whether cell
phones increase the risk of head and
neck cancer. A report published in the
International Journal of Epidemiology
(June, 2010) compared cell phone usage for
more than 5,000 people with brain tumors
(glioma and meningioma) and a similar
number of healthy controls.
Results of this study did NOT show that cell
phones caused brain cancer. In this study,
most people had no increased risk of brain
cancer from using cell phones. For people
with the heaviest use of cell phones (an
average of more than ½ hour per day, every
day, for over 10 years) the study suggested
a slight increase in brain cancer. However,
the authors determined that biases
and errors prevented any conclusions
being drawn from this data. Additional
Important Health and Safety Information 9
reported biological changes associated
with RF energy, these studies have
failed to be replicated. The majority of
studies published have failed to show an
association between exposure to radio
frequency from a cell phone and health
problems.
The low levels of RF cell phones emit while
in use are in the microwave frequency
range. They also emit RF at substantially
reduced time intervals when in the stand-
by mode. Whereas high levels of RF can
produce health effects (by heating tissue),
exposure to low level RF that does not
produce heating effects causes no known
adverse health effects.
The biological effects of radio frequency
energy should not be confused
with the effects from other types of
electromagnetic energy.
Very high levels of electromagnetic energy,
such as is found in X-rays and gamma rays,
can ionize biological tissues. Ionization is a
process where electrons are stripped away
from their normal locations in atoms and
molecules. It can permanently damage
biological tissues including DNA, the
genetic material.
The energy levels associated with radio
frequency energy, including both radio
waves and microwaves, are not great
enough to cause ionization of atoms and
molecules. Therefore, RF energy is a type
of non-ionizing radiation. Other types of
non-ionizing radiation include visible light,
infrared radiation (heat), and other forms
of electromagnetic radiation with relatively
low frequencies.
While RF energy does not ionize particles,
large amounts can increase body
temperatures and cause tissue damage.
8 Important Health and Safety Information
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The National Cancer Institute (NCI) actively
follows cancer statistics in the United
States to detect any change in rates of new
cases for brain cancer. If cell phones play
a role in risk for brain cancer, rates should
go up, because heavy cell phone use has
been common for quite some time in the
U.S. Between 1987 and 2005, the overall
age-adjusted incidence of brain cancer did
not increase. Additional information about
SEER can be found at
http://seer.cancer.gov/.
Cell Phone Industry Actions
Although the existing scientiic data do
not justify FDA regulatory actions, the FDA
has urged the cell phone industry to take a
number of steps, including the following:
• Support-needed research on possible
biological effects of RF for the type of
signal emitted by cell phones;
• Design cell phones in a way that
minimizes any RF exposure to the user;
and
• Cooperate in providing users of cell
phones with the current information
on cell phone use and human health
concerns.
The FDA also is working with voluntary
standard-setting bodies such as the
Institute of Electrical and Electronics
Engineers (IEEE), the International
Commission on Non-Ionizing Radiation
Protection (ICNIRP), and others to
assure that safety standards continue to
adequately protect the public.
Reducing Exposure: Hands-Free Kits and
Other Accessories
Steps to Reduce Exposure to Radio
Frequency Energy
Important Health and Safety Information 11
information about Interphone can be found
at:
www.iarc.fr/en/media-centre/pr/2010/
pdfs/pr200_E.pdf
Interphone is the largest cell phone study
to date, but it did not answer all questions
about cell phone safety. Additional
research is being conducted around the
world, and the FDA continues to monitor
developments in this ield.
International Cohort Study on Mobile
Phone Users (COSMOS)
The COSMOS study aims to conduct long-
term health monitoring of a large group of
people to determine if there are any health
issues linked to long-term exposure to radio
frequency energy from cell phone use. The
COSMOS study will follow approximately
300,000 adult cell phone users in Europe
for 20 to 30 years. Additional information
about the COSMOS study can be found at:
www.ukcosmos.org/index.html
Risk of Brain Cancer from Exposure to
Radio Frequency Fields in Childhood and
Adolescence (MOBI-KIDS)
MOBI-KIDS is an international study
investigating the relationship between
exposure to radio frequency energy from
communication technologies including
cell phones and brain cancer in young
people. This is an international multi-center
study involving 14 European and non-
European countries. Additional information
about MOBI-KIDS can be found at:
www.creal.cat/programes-recerca/en_
projectes-creal/view.php?ID=39
Surveillance, Epidemiology, and End
Results (SEER) Program of the National
Cancer Institute
10 Important Health and Safety Information
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Cell Phone Accessories that Claim to
Shield the Head from RF Radiation
Because there are no known risks from
exposure to RF emissions from cell
phones, there is no reason to believe that
accessories which claim to shield the head
from those emissions reduce risks. Some
products that claim to shield the user from
RF absorption use special phone cases,
while others involve nothing more than a
metallic accessory attached to the phone.
Studies have shown that these products
generally do not work as advertised. Unlike
“hands-free” kits, these so-called “shields”
may interfere with proper operation of the
phone. The phone may be forced to boost
its power to compensate, leading to an
increase in RF absorption.
Children and Cell Phones
The scientiic evidence does not show a
danger to any users of cell phones from
RF exposure, including children and
teenagers. The steps adults can take to
reduce RF exposure apply to children and
teenagers as well.
• Reduce the amount of time spent on the
cell phone;
• Use speaker mode or a headset to place
more distance between the head and the
cell phone.
Some groups sponsored by other national
governments have advised that children
be discouraged from using cell phones
at all. For example, The Stewart Report
from the United Kingdom made such a
recommendation in December 2000.
In this report, a group of independent
experts noted that no evidence exists that
Important Health and Safety Information 13
If there is a risk from being exposed to radio
frequency energy (RF) from cell phones -
and at this point we do not know that there
is - it is probably very small. But, if you are
concerned about avoiding even potential
risks, you can take a few simple steps to
minimize your RF exposure.
• Reduce the amount of time spent using
your cell phone;
• Use speaker mode or a headset to place
more distance between your head and
the cell phone.
Hands-Free Kits
Hands-free kits may include audio or
Bluetooth® headsets and various types of
body-worn accessories such as belt-clips
and holsters. Combinations of these can be
used to reduce RF energy absorption from
cell phones.
Headsets can substantially reduce
exposure because the phone is held
away from the head in the user’s hand
or in approved body-worn accessories.
Cell phones marketed in the U.S. are
required to meet RF exposure compliance
requirements when used against the head
and against the body.
Because there are no known risks from
exposure to RF emissions from cell phones,
there is no reason to believe that hands-free
kits reduce risks. Hands-free kits can be
used for convenience and comfort. They
are also required by law in many states if
you want to use your phone while driving.
12 Important Health and Safety Information
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Speciic Absorption Rate (SAR)
Certiication Information
Your wireless phone is a radio transmitter
and receiver. It is designed and
manufactured not to exceed the exposure
limits for Radio Frequency (RF) energy
set by the Federal Communications
Commission (FCC) of the U.S. Government.
These FCC RF exposure limits are derived
from the recommendations of two expert
organizations: the National Council on
Radiation Protection and Measurement
(NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases,
the recommendations were developed by
scientiic and engineering experts drawn
from industry, government, and academia
after extensive reviews of the scientiic
literature related to the biological effects of
RF energy.
The RF exposure limit set by the FCC for
wireless mobile phones employs a unit
of measurement known as the Speciic
Absorption Rate (SAR). The SAR is a
measure of the rate of absorption of RF
energy by the human body expressed in
units of watts per kilogram (W/kg). The FCC
requires wireless phones to comply with a
safety limit of 1.6 watts per kilogram (1.6 W/
kg).
The FCC SAR limit incorporates a
substantial margin of safety to give
additional protection to the public
and to account for any variations in
measurements.
SAR tests are conducted using standard
operating positions accepted by the FCC
with the phone transmitting at its highest
certiied power level in all tested frequency
bands. Although the SAR is determined at
the highest certiied power level, the actual
Important Health and Safety Information 15
using a cell phone causes brain tumors or
other ill effects. Their recommendation
to limit cell phone use by children was
strictly precautionary; it was not based on
scientiic evidence that any health hazard
exists.
Additional information on the safety of RF
exposures from various sources can be
obtained from the following organizations
(updated 10/1/2010):
• FCC RF Safety Program:
www.fcc.gov/oet/rfsafety/
• Environmental Protection Agency (EPA):
www.epa.gov/radtown/wireless-tech.
html
• Occupational Safety and Health
Administration (OSHA):
www.osha.gov/SLTC/
radiofrequencyradiation/
(Note: This web address is case sensitive.)
• National Institute for Occupational Safety
and Health (NIOSH):
www.cdc.gov/niosh/
• World Health Organization (WHO):
www.who.int/peh-emf/en/
• International Commission on Non-
Ionizing Radiation Protection:
www.icnirp.de
• Health Protection Agency:
www.hpa.org.uk/Topics/Radiation/
• US Food and Drug Administration:
www.fda.gov/Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/
CellPhones/default.htm
14 Important Health and Safety Information
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information that pertains to a particular
model phone, this site uses the phone
FCC ID number which is usually printed
somewhere on the case of the phone.
Sometimes it may be necessary to remove
the battery pack to ind the number. Once
you have the FCC ID number for a particular
phone, follow the instructions on the
website and it should provide values for
typical or maximum SAR for a particular
phone. Additional SAR information can also
be obtained at:
www.fcc.gov/encyclopedia/speciic-
absorption-rate-sar-cellular-telephones
FCC Part 15 Information to User
Pursuant to part 15.21 of the FCC Rules,
you are cautioned that changes or
modiications not expressly approved
by Samsung could void your authority to
operate the device.
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and (2)
this device must accept any interference
received, including interference that may
cause undesired operation.
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment generates,
uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications.
However, there is no guarantee that
interference will not occur in a particular
Important Health and Safety Information 17
SAR level of the phone while operating can
be well below the maximum reported value.
This is because the phone is designed to
operate at multiple power levels so as to
use only the power required to reach the
network. In general, the closer you are to a
wireless base station antenna, the lower the
power output of the phone.
Before a new model phone is available for
sale to the public, it must be tested and
certiied to the FCC that it does not exceed
the SAR limit established by the FCC. Tests
for each model phone are performed in
positions and locations (e.g. at the ear and
worn on the body) as required by the FCC.
For body-worn operation, this phone has
been tested and meets FCC RF exposure
guidelines when used with an accessory
that contains no metal and that positions
the mobile device a minimum of 1.0 cm
from the body.
Use of other accessories may not ensure
compliance with FCC RF exposure
guidelines. The FCC has granted an
Equipment Authorization for this mobile
device with all reported SAR levels
evaluated as in compliance with the FCC RF
exposure guidelines.
The maximum SAR values for this model
phone as reported to the FCC are:
Simultaneous Transmission Head:
0.96 W/Kg
Simultaneous Transmission Body:
1.39 W/Kg
The SAR information for this device can also
be found on Samsung’s website:
www.samsung.com/sar
SAR information on this and other model
phones can be accessed online on the
FCC’s website through http://transition.
fcc.gov/oet/rfsafety/sar.html. To ind
16 Important Health and Safety Information
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Smart Practices While Driving
On the Road - Off the Phone
The primary responsibility of every driver is
the safe operation of his or her vehicle.
Responsible drivers understand that no
secondary task should be performed while
driving whether it be eating, drinking,
talking to passengers, or talking on a
mobile phone - unless the driver has
assessed the driving conditions and is
conident that the secondary task will not
interfere with their primary responsibility.
Do not engage in any activity while driving
a moving vehicle which may cause you to
take your eyes off the road or become so
absorbed in the activity that your ability to
concentrate on the act of driving becomes
impaired. Samsung is committed to
promoting responsible driving and giving
drivers the tools they need to understand
and address distractions.
Check the laws and regulations on the use
of mobile devices and their accessories
in the areas where you drive. Always obey
them. The use of these devices may be
prohibited or restricted in certain areas.
For example, only hands-free use may be
permitted in certain areas.
Before answering calls, consider your
circumstances. Let the call go to voicemail
when driving conditions require.
Remember, driving comes irst, not the call!
If you consider a call necessary and
appropriate, follow these tips:
• Use a hands-free device;
• Secure your phone within easy reach;
• Place calls when you are not moving;
• Plan calls when your car will be stationary;
• Do not engage in stressful or emotional
conversations;
Important Health and Safety Information 19
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined
by turning the equipment off and on,
the user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Commercial Mobile Alerting
System (“CMAS”)
This device is also designed to receive
CMAS alerts, known as Personal Localized
Alerting Network (“PLAN”) alerts. If your
wireless provider has chosen to participate
in CMAS/PLAN, alerts may be available
while in the provider’s coverage area. If you
travel outside your provider’s coverage
area, alerts may not be available. For more
information, please contact your wireless
provider.
18 Important Health and Safety Information
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