Samsung WA10M512 Series User manual

Washing Machine
User manual
WA10M512***
WA5100M_DC68-03777E-00_EN.indd 1WA5100M_DC68-03777E-00_EN.indd 1 2/12/2018 3:29:50 PM2/12/2018 3:29:50 PM

2 English
Contents
Contents
Safety information 3
What you need to know about the safety instructions 3
Important safety symbols 3
Important safety precautions 4
Instructions about the WEEE 10
Installation 11
What’s included 11
Installation requirements 13
Step-by-step installation 14
Before you start 21
The basics 21
Laundry guidelines 23
Operations 28
Control panel 28
Simple steps to start 29
Auto cycles 30
Manual cycles 31
Maintenance 32
Cleaning 32
Troubleshooting 36
Checkpoints 36
Specications 42
Specication sheet 42
WA5100M_DC68-03777E-00_EN.indd 2WA5100M_DC68-03777E-00_EN.indd 2 2/12/2018 3:30:01 PM2/12/2018 3:30:01 PM

English 3
Safety information
Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to read
this manual to take full advantage of your washing machine’s many benets and features.
What you need to know about the safety instructions
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the manual
in a safe location close to the appliance for future reference. Use this appliance only for its
intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of your
washing machine may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest service
centre or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property
damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
WA5100M_DC68-03777E-00_EN.indd 3WA5100M_DC68-03777E-00_EN.indd 3 2/12/2018 3:30:01 PM2/12/2018 3:30:01 PM

4 English
Safety information
Safety information
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely
operate this appliance, familiarize yourself with its operation and exercise care when using it.
Important safety precautions
WARNING
To reduce the risk of re, electric shock, or injury to persons
when using your appliance, follow basic precautions, including
the following:
1. This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
2. For use in Europe: This appliance can be used by
children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack
of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and
user maintenance shall not be made by children without
supervision.
WA5100M_DC68-03777E-00_EN.indd 4WA5100M_DC68-03777E-00_EN.indd 4 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

English 5
Safety information
3. Children should be supervised to ensure that they do not
play with the appliance.
4. If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualied
persons in order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be
used and that old hose-sets should not be reused.
6. For washing machines having ventilation openings in
the base, the installation instructions shall state that the
openings must not be obstructed by a carpet.
7. For use in Europe: Children of less than 3 years should be
kept away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent
resetting of the thermal cut-out, this appliance must not be
supplied through an external switching device, such as a
timer, or connected to a circuit that is regularly switched on
and off by the utility.
WA5100M_DC68-03777E-00_EN.indd 5WA5100M_DC68-03777E-00_EN.indd 5 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

6 English
Safety information
Safety information
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the product,
or injury.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or re.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specications. Failure to do so may result in electric shock or re. Plug the power
plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
• Plug the power plug into the wall socket so that the cord is running towards the oor.
If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not use an electric transformer.
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
WA5100M_DC68-03777E-00_EN.indd 6WA5100M_DC68-03777E-00_EN.indd 6 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

English 7
Safety information
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact your
nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug
immediately and contact your nearest Samsung Customer Service.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without
touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the lid.
• If trapped inside the product, children may suffocate to death.
WA5100M_DC68-03777E-00_EN.indd 7WA5100M_DC68-03777E-00_EN.indd 7 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

8 English
Safety information
Safety information
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or
other inammable or explosive substances.
• This may result in electric shock, re, or an explosion.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not insert your hand or a metal object under the washing machine while an operation is
in progress.
• This may result in injury.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
centre.
• Failure to do so may result in electric shock, re, problems with the product, or injury.
• In this case, the product will not be covered by the standard warranty provided by
Samsung and no responsibility can be attributed to Samsung for malfunctions or damages
resulting from doing it.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or re.
Do not put your hand into the spinning tub during the spin cycle.
• This may result in injury. If the tub does not stop spinning within 15 seconds after you
open the lid, contact your nearest Samsung Customer Service.
Do not let children (or pets) play in or on your washing machine.
The washing machine door does not open easily from the inside and children may be
seriously injured if trapped inside.
Do not use the water to exceed 50 °C when using the hot water in your washing machine.
Plastic parts may be deformed or damaged, and this may result in electric shock or re.
WA5100M_DC68-03777E-00_EN.indd 8WA5100M_DC68-03777E-00_EN.indd 8 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

English 9
Safety information
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt,
food waste, etc., unplug the power plug and clean the washing machine using a damp, soft
cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from such
misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use the strong acidic cleaning agent.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or re.
WA5100M_DC68-03777E-00_EN.indd 9WA5100M_DC68-03777E-00_EN.indd 9 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

10 English
Safety information
Safety information
Instructions about the WEEE
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that
the product and its electronic accessories (e.g. charger, headset,
USB cable) should not be disposed of with other household waste
at the end of their working life. To prevent possible harm to the
environment or human health from uncontrolled waste disposal,
please separate these items from other types of waste and recycle
them responsibly to promote the sustainable reuse of material
resources.
Household users should contact either the retailer where they
purchased this product, or their local government ofce, for details
of where and how they can take these items for environmentally
safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product and its electronic
accessories should not be mixed with other commercial wastes for
disposal.
For more information on safe disposal and recycling, visit our website www.samsung.com or
contact our Helpline numbers on the last page.
WA5100M_DC68-03777E-00_EN.indd 10WA5100M_DC68-03777E-00_EN.indd 10 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

English 11
Installation
Installation
Follow these instructions carefully to ensure proper installation of the washing machine and
to prevent accidents when doing laundry.
What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.
01
02
03
04
07
10
11
08
06
05
09
WA5100M_DC68-03777E-00_EN.indd 11WA5100M_DC68-03777E-00_EN.indd 11 2/12/2018 3:30:02 PM2/12/2018 3:30:02 PM

12 English
Installation
Installation
01 Door 02 Magic Filter (Rear) 03 Magic Filter (Front)
04 Control panel 05 Tub 06 Levelling feet
07 Water hose (Cold) 08 Water hose (Hot) * 09 Detergent drawer
10 Side handle * 11 Drain hose
NOTE
• Availability of parts with an asterisk (*) depends on the model.
• Door: Make sure to keep the door closed while the washing machine is operating.
• Magic Filter: This collects lint that builds up from the laundry being washed.
• Grounding lead: Cover this lead if wired to a metal part for earth-grounding.
• Levelling feet: Adjust the feet to level the washing machine on a at oor.
WA5100M_DC68-03777E-00_EN.indd 12WA5100M_DC68-03777E-00_EN.indd 12 2/12/2018 3:30:03 PM2/12/2018 3:30:03 PM

English 13
Installation
Installation requirements
Electrical supply and grounding
WARNING
• AC 220 V / 50 Hz fuse or circuit breaker
is required.
• Use an individual branch circuit specic
to the washing machine.
• Do NOT use an extension cord.
• Use only the power cord that comes
with the washing machine.
• Do NOT connect the ground wire to
plastic plumbing, gas lines, or hot water
pipes.
Levelling
• To prevent tumbling or noise, install the
washing machine on a solid, at oor
without a platform or bricks.
• Keep the washing machine at 10 cm
from each adjacent wall.
Water supply
• Make sure water taps are easily
accessible.
• Turn off the taps when the washing
machine is not in use.
• Check for any leaks at the water hose
ttings on a regular basis.
Drain
• Make sure the drain hose is not clogged.
• We recommend a standpipe in height
of 90-100 cm. The drain hose must be
connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.
The standpipe specications mentioned
here are only applicable to pump-type
models.
WA5100M_DC68-03777E-00_EN.indd 13WA5100M_DC68-03777E-00_EN.indd 13 2/12/2018 3:30:03 PM2/12/2018 3:30:03 PM

14 English
Installation
Installation
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or ooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 ˚C)
• Away from a heat source
Anti-rat panel
The washing machine comes with the Anti-
rat panel that protects small animals such as
rats from entering the machine.
Insert the panel into the bottom of the
machine. To facilitate the work, slightly lift
up the bottom front.
NOTE
• Some models feature the Anti-rat panel
that must be inserted from the rear
bottom of the model. For this model,
insert the Anti-rat panel before levelling
the machine. To facilitate the work,
slightly lift up the bottom rear.
• Availability of the Anti-rat panel
depends on the model.
WA5100M_DC68-03777E-00_EN.indd 14WA5100M_DC68-03777E-00_EN.indd 14 2/12/2018 3:30:03 PM2/12/2018 3:30:03 PM

English 15
Installation
STEP 2 Adjust the levelling feet
A
Unpack the product package.
1. Gently slide the washing machine into
position. Excessive force may damage
the levelling feet (A).
2. Level the washing machine by manually
adjusting the levelling feet.
B
3. When levelling is complete, tighten the
nuts (B) if provided (some models may
not have the nuts).
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.
STEP 3 Connect the water hose
A
B
Connect the water hose to the water tap.
1. Remove the adaptor (A) from the water
hose (B).
WA5100M_DC68-03777E-00_EN.indd 15WA5100M_DC68-03777E-00_EN.indd 15 2/12/2018 3:30:03 PM2/12/2018 3:30:03 PM

16 English
Installation
Installation
2. Use a Philips screwdriver to loosen four
screws on the adaptor.
¹
C
3. Hold the adaptor and turn part (C) in the
arrow direction to loosen it by 5 mm (*).
C
4. Insert the adaptor into the water tap,
and tighten the screws while lifting up
the adaptor.
5. Turn part (C) in the arrow direction to
tighten it.
D
6. While holding down part (D), connect the
water hose to the adaptor. Then, release
part (D). The hose ts into the adaptor
with a clicking sound.
WA5100M_DC68-03777E-00_EN.indd 16WA5100M_DC68-03777E-00_EN.indd 16 2/12/2018 3:30:03 PM2/12/2018 3:30:03 PM

English 17
Installation
7. Connect the other end of the water
hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.
8. Open the water tap and check if there
are any leaks around the connection
areas.
• If there are water leaks, repeat the
steps above.
• If using a screw type of water tap,
connect the water hose to the water
tap as shown.
WARNING
Stop using the washing machine if there is a water leak, and contact a local Samsung service
centre. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
WA5100M_DC68-03777E-00_EN.indd 17WA5100M_DC68-03777E-00_EN.indd 17 2/12/2018 3:30:04 PM2/12/2018 3:30:04 PM

18 English
Installation
Installation
NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a standard type of water tap. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.
STEP 4 Position the drain hose
General type
1. Press and hold down the joint ring, and
insert it into the drain hose.
2. Insert the drain hose into the drain
outlet. Make sure to connect them rmly
using the joint ring.
The drain hose is extensible. Adjust the
length of the drain hose as needed.
WA5100M_DC68-03777E-00_EN.indd 18WA5100M_DC68-03777E-00_EN.indd 18 2/12/2018 3:30:04 PM2/12/2018 3:30:04 PM

English 19
Installation
A
Pump type
1. Open the hose cap (A), and insert the
drain hose. Tighten the drain hose using
the joint ring.
NOTE
• The position (side or rear) of the drain
outlet depends on the model.
• Availability of the hose cap depends on
the model.
¹¹
2. Connect the other end of the drain hose
to a standpipe or basin that is positioned
90-100 cm (*) from the oor.
WARNING
Make sure the end of the drain hose is
not submerged by water. Otherwise, the
washing machine may suffer serious
damage.
WA5100M_DC68-03777E-00_EN.indd 19WA5100M_DC68-03777E-00_EN.indd 19 2/12/2018 3:30:05 PM2/12/2018 3:30:05 PM

20 English
Installation
Installation
CAUTION
¹
¹¹
• Do not exceed 3 m (*) for the total length
of extended hoses.
• Do not let the drain hose run over
doorsills that protrude 5 cm (**) or more
from the oor.
• Do not run the drain hose under the
bottom of the machine.
STEP 5 Power on
Plug the power cord into a wall socket featuring an AC 220 V / 50 Hz approved electrical
outlet protected by a fuse or circuit breaker. Then, press Power to turn on the washing
machine.
WA5100M_DC68-03777E-00_EN.indd 20WA5100M_DC68-03777E-00_EN.indd 20 2/12/2018 3:30:05 PM2/12/2018 3:30:05 PM