Samsung WF328 User manual

Samsung Laundry

WF328***
Version 02 has
front pump
Look for
Version #
anytime parts
or service
information
are needed for
a product.
Version
Changes

Model Version Numbers
Sample
•Version 02 of the WF328 has the pump in front
•Serial (S5) May 2009 and after have the new front mounted pump ass'y.
There may be other differences, like the hoses and DD Motor.
•DC31-00054A pump is used on ALL of our washers.
•If you have a DC96-01414A pump ass'y, you can take off the pump and
use it.
Sometimes the Version change is in the field before the parts
look-up is updated. If any doubt, call GPCA

Model Version Numbers
0001 = 02

Temperatures
Location considerations
Do not install your washer in areas where water
may freeze, since your washer will always
maintain some water in its water valve, pump, and
hose areas. This can cause damage the belts, the
pump, hoses and other components. Operating
temperature should be above 60°F.

Extended Cycle Time
Sometimes No Spin
•What 3 things cause extended time Spin
issue?
–Out of Balance –45 min. or more, at Spin Cycle
–Over Sudsing - 1 hour or more, at Spin Cycle
–Poor Drain - up to 15 minutes for each drain
cycle
–Any other thoughts?

Out of Balance
•When the unbalance time exceeds 15 minutes during the
spin cycle, it executes the untying operation to balance
the load. It will tumble at 50 RPM and add water and
pump out twice, then generate an error (dc) the third
time. This will last about 30 minutes.
•Temperatures under 60°may cause unit not to spin and
generate an error (dc)
–See bulletin on early WF218 for software change on Main PCB
•Installation issues –Not leveled, Not locking the lock
nuts, Bending legs or frame when lifting, Shipping bolts
in place, Springs or struts broken or loose.
•Installed on slippery floor without rubber foot pads.
•Not properly locked on pedestal.

When installing a washer and dryer on
the first or second floor, leaving this
much of the leg bolt exposed is not
recommended.
Vibration/Balance Issues
Use on slippery floors for stability.
There is one in each package, so
order 4 of them

Washer foot damage
Floor Model sale. Washer slid
across warehouse concrete floor Washer sliding/walking on consumer’s concrete floor over time.
This will cause the washer to “walk” during spin cycles
and may cause a no spin condition.

No Description Image
1 Tighten the lock-nut up against the base frame.
2
Put a couple of articles of clothing inside and place
paper strips under each leg. And then, put the unit
into Spin Mode as follows.
1. Power ON press SIGNAL and EXTRA RINSE for 3
seconds
2. Press the Delay Start and Silver Care Keys for 3
seconds to enter Quick Spin Test Mode.
As its speed increases, try to pull out the paper
stripes.
Notice! If you find foot-print on the paper, or the
paper is slipped out, lower the regarding leg slightly
and tighten up its lock-nut against the bottom plate.
And, repeat the test until there is no slip-out or foot-
print.
Notice! Partial circle footprint on paper could
indicate a bent leg or frame.
Paper
Washer Vibration Testing

Over Sudsing
ALWAYS USE HE Detergents
•When using the proper amount of
detergent in soft water with “clean”
clothes, it is possible to get oversudsing.
• Unless clothing is “dirty”, in soft water use
½ or less of the recommended detergent.

Over Sudsing Example 1
Consumers wash “clean” clothes in soft
water, no “soil” for the detergent to hold
in suspension, creating over sudsing.

Over Sudsing Example 2

Small puddle under the drawer usually means over sudsing
Over Sudsing Example 3

Even when using
the recommended
“HE” detergent, if
too much
detergent is used
suds will be
created.
Over Sudsing Example 4

Samsung Washer Test Modes Special Test Mode (SERVICE MODE)
Power ON press SIGNAL and EXTRA RINSE for 3 seconds
Quick Spin Test = Delay Start & Spin - WF203, 206, 218,
209
Quick Spin Test = Delay Start & Silver Care - WF306,
WF316, WF317, WF326, WF328, WF337, WF448
Note: Stay with the washer during this test (out of
balance detection bypassed and door may not lock).
Quick Spin Test = Delay Start & Steam - WF338
(Hold at desired RPM during this test with Start/Pause)
Note: Stay with the washer during this test (out of
balance detection bypassed and door may not lock).
Cycle Count = Signal - All Models
Soft Ware # = Soil - All Models
Fast Time Down = Temp - All Models
Fault Code Test = Spin - WF203, WF206, WF218 (Turn
Selector Knob CW)
Fault Code Test = Silver Care - WF306, WF316, WF317,
WF326, WF328, WF337, WF448 (Turn Selector Knob
CW)
Fault Code Test = Steam - WF338 (Turn Selector Knob CW)
Push Start/Pause to view # cycles back failure occurred
Board Input = Extra Wash –All Models (Turn Selector Knob
CCW)
1 Temp Celsius Selector to “Heavy Duty” press Start/Pause.
2 Temp Fahrenheit, Selector to “Normal” press Start/Pause.
3 Door Position (Open/Close) Selector to “Whites” and
press the Start/Pause dial: “OP” will illuminate if open,
“CL” if closed.
4 Door Status (Lock/Unlock) Selector to “Perm Press”
press the Start/Pause dial: “UL” will illuminate if
unlocked, “LO” if locked.
CONT. Board Input = Extra Wash –All Models (Turn Selector
Knob CCW)
5 Overflow Water Level Selector to “Delicate/Hand Wash” press
the Start/Pause dial: “ ‾0 ” if below level, “ ‾1 ” if above
level .
The above water level is defined as the overflow water level.
6 Heater-On Water Level Display Selector to “Wool” and press
the Start/Pause dial: “ -0” will illuminate if below level,“-1” if
above level (Heater-On).
The Medium water level is defined as the level needed for
the heater to turn on.
7. Reset Water Level Display Selector to “Quick Wash” and
press the Start/Pause dial: “_0” will illuminate if below level
(Reset), “_1” if above level.
8 Water Level Display (Frequency) Selector to “Quick Wash”
press the Start/Pause dial: If it illuminates “2435”, it
indicates 24.35 kHz.
9 AG Kit Status Selector to “Sanitize” press the Start/Pause dial,
it will display the Ag Kit Status in 3 seconds: “- -” if AG kit is
operated properly. “7E” if AG kit is out of order (check wire
harness & PCB)
10 MEMS Sensor Kit Status. Selector to “Spin Only” press the
Start/Pause dial. Then, it will display the MEMS Sensor Kit status
after displaying “00” for 3 seconds: “- -” if MEMS Sensor kit
is operated properly.“8E” if MEMS Sensor kit is out of order
(check wire harness & PCB)
NOTE: Not all Board Input tests are on all
models. The Service Mode is subject to
change without notice.

Samsung Washer Test Modes
Subject to change without notice
Quick Test Mode WF328, WF337
Pwr OFF press SPIN, Silver Care and
POWER at the same time
Quick Test Mode WF448 *Will Erase Fault Codes*
Pwr Off press Soil Key, Signal Key and Power Key at the same time. When the
version is displayed, turn the Jog-Dial so that the version disappears.
Quick Test Mode WF203, WF206, WF306,
WF316, WF317, WF326, (WF209, WF419 *Will
Erase Fault Codes*)
Pwr OFF press SPIN, SOIL and POWER at the
same time
Quick Test Mode WF338 *Will Erase Fault
Codes*
Pwr Off Press Spin Key, Steam and Power
Key at the same time. When the version is
displayed, turn the Jog-Dial CCW so that the
version disappears.
Use: Soil, Signal, & Power on some
production dates
Due to the many variations in the Quick Test Mode it is important to use the Fast Track Manuals
Quick Test Mode WF218, (after 4/1/09*Will
Erase Fault Codes*)
Pwr OFF press SPIN, SOIL and POWER at the
same time
Effective 4/1/2009 a software change was
made.
After the displaying the software version,
turn the Jog dial CCW to display “F4” for
test modes

If you select the wrong test mode
keys, in this case Spin + Soil Level +
Power, the test mode will not be
activated. But with the WF448 if you
select this combination of keys the
unit will display the software version
briefly, than a “te” error code.
(As seen in figure #2)
1 2
This mistake will happen when
trying to activate the Quick Test
Mode. If you select the Spin + Soil
Level + Power keys on the WF448
the unit will display the error code
illustrated below. There is nothing
wrong with the Thermistor, or Main
PCB.
PROPER: Soil Key, Signal
Key and Power Key
Using the wrong Keys for Quick Test Mode

No
LED
Display
Code Description Corrective Action
1nd 1
The water level fails to drop below the Reset Water
Level within 15 minutes.
Check for Foreign material in pump or hoses. Verify
the wiring harness is connected properly. Check the
water pump terminal. Check for freezing
3nF 3
When the water fillcontinues for more than 16 minutes
or there is no change of water level for 3 minutes
Check the water valve wiring harness. Check the
water supply valve for clogging with foreign material
and whether water is supplied properly. Check for
reversed fillhoses. Check water temperature, if
sensed as higher than 50 ˚C in the Wool or Lingerie
cycle it willcreate error. Check the relays, if they
operate correctly replace the Main PCB.
5 nF1 5 The Hot/Cold water connection is not correct Correct Hot/Cold hose connections
6 LeE or LE 8
Water Level Sensor Trouble. (When the input signal
fromthe water level sensor is out of range, the unit will
send out beeping sounds and halt the cycle.)
Check the Hose where the sensor is connected, may
be loose, pinched, damaged or clogged. Also check
the sensor it may be disconnected or defective. The
Main PCBmay also be defective
7OE E
A fault is detected in the water level sensor. Data
(frequency) shows the water level is at or above the
overflow water level. Drain process may also occur.
Water is supplied continually because the water
level detection does not work. - Verify the drain is
working properly. Verify the water valves shut off
fully. Finally check the water level sensor.
8dc 10
Unbalance or cabinet bump is detected during final spin,
which prevents the drumfromspinning over 400 rpm.
(Never exceeds 400 RPM due to unbalanced load)
Check type of laundry. Check whether it may cause
an unbalanced situation.- Educate the consumer to
press pause, reposition the load or remove a few
items. Check bulletin on WF218
9 - 11 EEPROM Fault. (Programsettings are being reset.)
Go to “EEPROM Clear Mode” If display shows
“FAiL”, Replace Machine Control Board
10 E2 15
Jammed/Stuck Key. (When key input signals are
detected for more than 30 seconds, it is a stuck key.)
Check all of keys. If A key is sensed to be pressed,
all keys will not respond
11
dL
dS
LO
FL
18
22
2
4
Door is detected as open when the motor is operating.
Door is detected as open while trying to lock the door.
Door fails to unlock after 3 attempts.
Door fails to lock after 3 attempts.
Check the door switch and latch alignment. Check
the latch for damage. Checkthe wiring harness to
the latch. Check the door switch. Replace if faulty.
Finally verify the operation of the Main PCB
14 29
Abnormal high/low temperature or resistance (Thermal
sensor or PBA) resistance.
Check loose or pinched wires. Check thermistor if
OK Replace PCB.
16 Sr 34
SystemRelay (Main Relay) Failure. (PCB does not
notice the relay operation when there should be.)
Replace PCB.
17 Hr 36 Heater Relay Failure (No Heater Relay Check Signal)
Check for short or a wire disconnected to the heater
circuit. Check for tub contacting the heater or if the
water in the tub is frozen or there is no water.The
error is triggered by temperatures above 145C. If the
heater is OK, replace PCB. An Hr error occurs if the
steam heater is faulty, replace it.
18
3E
2E
E3
bE
3E
91
92
25
Motor Drive Error or Hall Sensor error
Check the motor drive & Hall sensor connector.
Check for foreign object inside the motor/stator or
motor/stator damage. The drummay be overloaded
with clothes or the relay or PCB may be defective.
21 8E 8E MEMS Sensor Failure. (No MEMS Sensor Check Signal) Check MEMS PCB,Main PCB & Wire-harness
22 7E 7E Silver Care Kit (Silver Care PCB) Failure. Check Silver Care PCB ,Main PCB & Wire-harness
23 PF - It occurs when there is power failure during the washing.
(“PF” is not an error. It is to inform of power failure.) -
24
SUdS or
Sd
-
Suds is detected during the washing session. (“SUdS”
may light up instead of remaining time.)
“SUdS” is not an error. Guide a user to reduce
amount of detergent usage.
25 9E1 EMCFilter issue or a noise spike froman external device
26 AE
Communication error between SUBPBA and MAIN
PBA
Check Main PCB & Sub PCB Wiring harness. If OK
replace PCB
27
SF1, SF2,
SF3
Systemerror Replace PCB Replace PCB Replace PCB
Samsung 'Washer'Diagnostic Code Quick Guide
Laundry
Error
Codes

Troubleshooting Tips
•Liquid detergent seeping from main wash
cup into prewash
•Leak at Detergent Drawer
•Pump Noise
•Intermittent stopping in cycle
•Siphoning faults
•Fabric Softener Dispensing
•Steam Operation