Samsung WF397UTPAGR User manual

Fast Track Trouble shooting
Model:
Bulletins:
ASC20140514001
Publication # SM WF397
Production Date: 09/15/14
WF397UTPAGR
QUICK TEST MODE – PRESS: SPIN SOIL
LEVEL POWER Together - 3 Seconds
WITH POWER OFF
SERVICE MODE – PRESS: EXTRA RINSE SIGNAL Together - 3 Seconds
WITH POWER ON (& MACHINE IN USE)
All LED’s light up Beep Sound when entered.
Displays software version for a sec and Clear EEprom.
When the version is displayed, turn the Jog-Dial so that
the version disappears.
Press the following keys to test the various components.
Temp Key Water Valve Test
Spin Key Door Lock/Unlock Test
Soil Key Water Heater Test
Signal Key Drain/Bubble Pump Test
QUICK TEST MODE
The washer must be on to go into the Service Mode.
The motor speed will be displayed when started
To exit Service Mode, press Signal + Extra Rinse Keys for
3 second again, or Power Key. If no key is pressed
during service mode after 5 minutes, the machine will
return to normal user mode.
Refer to page 2 for a list of checks available
SERVICE MODE
WARNING!!!
ENTERING QUICK TEST MODE BEFORE ENTERING SERVICE MODE WILL DELETE STORED ERROR CODES

SERVICE MODE
QUICK SPIN TEST - Press the PRE WASH + SOIL Level Keys for 3 seconds.
Cannot enter once the washing cycle has started (will not spin with water in tub).
Unit starts spinning and reaches to its maximum RPM then speed drops immediately.
To hold speed press the START PAUSE (will hold for 10 minutes then revert back to QUICK SPIN TEST MODE.
Exit test same way as entered.
CYCLE COUNT CHECK - Press the SIGNAL Key during Service Mode.
When the SIGNAL key is pressed, the total number of washings will light up and a signal LED will glow.
The maximum number of cycles will be 9999 before recounts. Exit test same way as entered
SOFTWARE VERSION CHECK - Press the SOIL LEVEL key during Service Mode
Example: AE49 (AE is Micom code, 49 is it’s software version). Exit test same way as entered
FAST TIME DOWN - Press the TEMP key during Service Mode
To forward the program to the next cycle stage.
BOARD INPUT TEST - Press the EXTRA RINSE key during Service Mode
To display specific input data.
Turn the Jog-Dial to NORMAL WASH. Water Temperature will be displayed in Celsius.
Turn the Jog-Dial to HEAVY DUTY WASH. Water Temperature will be displayed in Fahrenheit.
Turn the Jog-Dial to PERMANENT PRESS. The door status will be displayed (OP if open, CL if closed).
Turn the Jog-Dial to SANITIZE. The Door Lock Switch status will be displayed (UL if unlocked, LO if locked).
Turn the Jog-Dial to BEDDING The Water Frequency will be displayed.
Turn the Jog-Dial to NIGHT WASH. The Silver-Care Status will be displayed.(defualt : “--”)
DIAGNOSTIC CODE CHECK - Press the SPIN key during Service Mode
To display stored diagnostic codes. To cycle through the diagnostic codes (d1,d2,d3~d7), turn the Jog Dial in
one direction (either Clockwise or Counterclockwise). It will then show the diagnostic codes from the latest (d1).
When turning it in the opposite direction, it shows the diagnostic codes in the reverse order.

DEMO MODE - Press the STEAM SIGNAL PURE CYCLE simultaneously for 5 seconds
Power on state only – must not be in use. Buzzer rings three (3) times “- - - -” is displayed on display other LEDs are off.
Demo mode consists of WASH, SPIN and LED modes.
Press TEMP during Demo mode, “WASH” blinks on the display and the washing machine enters WASH mode.
Press START PAUSE in WASH mode, door is locked and motor rotates left and right at 45 RPM 7 sec on and 3 sec off cycle.
WASH mode continues up to 5 minutes once started. After the 5 minutes have elapsed, “- - - -” is displayed.
Press START PAUSE during a WASH mode, “- - - -” is displayed. DEMO MODE is maintained.
Press SPIN in Demo mode, “Spin” blinks on the 7 segment display and the washing machine enters SPIN mode.
Press START PAUSE in the SPIN mode, the door is locked (Door Lock) and a spin is operated at 1200 RPM.
When the speed reaches 0 RPM, the No Spin, Low, Medium, High, and Extra High LEDs are turned on.
During a spin, the No Spin LED turns on when the speed is lower than 400 RPM.
The Low LED turns on between 400 & 700 RPM. The Medium LED turns on between 700 & 900 RPM & High LED turns on
between 900 & 1100 RPM. Extra High LED turns on at higher than 1100 RPM.
SPIN mode continues up to 4 minutes once started. After 4 minutes have elapsed, “- - - -” is displayed on the display.
Press START PAUSE during a SPIN “- - - -” is displayed on the display. DEMO MODE is maintained.
Press SOIL LEVEL during Demo mode, “LED” is displayed on the display and the washing machine enters LED mode.
Press START PAUSE in LED mode, all LEDs are turned on. The LED mode continues up to 30 seconds once started.
After 30 seconds “- - --” is displayed on the display. DEMO MODE is maintained.
Press START PAUSE during an LED mode operation, “- - - -” is displayed on the display. DEMO MODE is maintained.

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