Samsung WF501ANW Trouble Shooting Guide Manual

1
WASHING MACHINE
Technical Information
Code No. : DC68-03011B_EN
• Duetopossibilityofpersonalinjuryorpropertydamage,alwayscontactanauthorized
technicianforservicingorrepairofthisunit.
• RefertoServiceManualfordetailedinstallation,operating,testing,troubleshooting,and
disassemblyinstructions.
AllsafetyinformationmustbefollowedasprovidedinServiceManual.
CAUTION
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
2
GENERAL ERROR FUNCTION
NO
Error Code
(Diagnostic Code
Error Image)
Description Corrective Action
1nd Thewaterlevelfailstodropbelowthe
ResetWaterLevelwithin15minutes.
Goto“WillNotDrain”Troubleshooting
Section.
2Lo DoorfailstoUnlockAfter7attempts. Goto“WillNotUnlock”
TroubleshootingSection.
3nF
WhenthellingContinuesformore
than40minutesorthereisnochange
ofwaterlevelfor6minutes.
Goto“NoWaterFill”Troubleshooting
Section.
4 FL Doorfailstolockafter7attempts. Goto“WillNotLock”Troubleshooting
Section.
5 LE
AwaterlevellowerthantheReset
waterlevelisdetectedfor5seconds
duringtheWash/Rinsecycle.
Goto“NoWaterFill”Troubleshooting
Section.
6 1E Waterlevelsensorproblem. GOyo“NOWaterFill”Troubleshooting
section
7 dL Doorisunlockedwhenwasheris
running.
PressthePowerbuttontoturno
yourwasher,thenrestartthecycle.If
thecodereappears,callforservice.
8 OE
Afaultisdetectedinthewaterlevel
sensor.Data(frequency)showsthe
waterlevelisatorabovetheoverow
waterlevel.(Whenthisconditionis
detected,themachinewillautomatically
startsdrainingwateruntilthewater
levelfallsbelowtheresetwaterlevel)
Firstchecktoseethatallofwater
valvesarenotstuck.Ifwatervalves
areOK,checkwaterlevel.
9dc
Unbalanceorcabinetbumpisdetected
duringnalspin,whichpreventsthe
drumfromspinningover150rpm.(Never
exceeds150RPMduetounbalancedload)
Goto“WetClothes”Troubleshooting
Section.
10 E2
JammedKey.(Whenkeyinputsignals
arecomingoutformorethan30
seconds,itisregardedasajam.)
Checkallofkeys.IfAkeyissensed
tobepressed,allkeyswilldonot
respond.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
3
NO
Error Code
(Diagnostic Code
Error Image)
Description Corrective Action
11 dS Doorisdetectedasopenwhileitis
tryingtolockthedoor.
Goto“QuickTestMode”andthendo
DoorLock/UnlockTest
12 tE
Abnormalhigh/lowtemperatureor
resistance(ThermalsensororPBA
resistance).
Goto“BoardInputTest”andcheck
WaterTemperature.Checkloose
orpinchedwires.ReplacePCBor
thermistor.
13 3E
Motorproblem
restartthecycleifthecodereappears,
callforservice
14 Hr HeaterRelayFailure(NoHeaterRelay
CheckSignal) ReplacePCB
15 nF1 Thehot/coldwaterhoseconnectionis
notcorrect.
Pleaseconnectthehot/coldwater
hoseconnectioncorrectly.
16 2E Voltageformotorcontrolbusisover
orunderspeciedlimit. ReplacePCB
17 Suds
Sudsisdetectedduringthewashing
session.(“SUdS”isnotanerror.Ifthe
washerisinsudsperiod,“SUdS”will
lightupinsteadofremainingtime.)
Guideausertoreduceamountof
detergentusage.
18 AE
CommunicationerrorbetweenSUB
PBAandMAINPBA
CheckMainPBA,SUBPBA&Wire-
harness.ReplacePCB
19 8E1 FrontMEMSsensorproblem CheckMEMSSensor,MANIPCB&WIRE
Harness
20 8E2 RearMEMSsensorproblem CheckMEMSSensor,MANIPCB&WIRE
Harness
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
4
TEST MODE
Test Mode:
EachTestModefortheGRACEisasfollowsin
thecomingpages.Thetestmodesindicated
bytheredarrowsaremodesunabletogetan
accessoncethewashingcyclehasstarteddue
tosafetyresons.
Quick Test Mode
Denition of Quick Test Mode:
- CheckoperationofallLED’s(VerifyfaultyLED).
- Checkmodelandsoftwareversion.
- Checkdierentoperatingmodes(e.g.watervalve,motor,door,drainpump,etc.).
How to Enter:
- Plugintheunit.
- PressSoilKey,SpinKeyandPowerKeyatthesameTime.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
Special Test Mode
Power Off State
Quick Test Mode
EEPROM Clear
Mode
Continuous Cycle
Mode
Service Mode
Demo Mode
Quick Spin Test Mode
Cycle Count Check Mode
S/W Version Check Mode
Fast Time Down Test Mode
Board Input Test Mode
Diagnostic Code
CheckMode
Power On State
(Normal User Mode)
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ALIGNMENT AND ADJUSTMENTS
5
Quick Test Mode:
1. AllLED’slightupanditsendsoutBeepSoundwhenit
entersintotheQuickTestMode.(Including7-Segment)
2. DisplayssoftwareversionforasecandClearEEprom.(Ex.If
S/WVersionis49,7-SegmentwilldisplayL349)
3. Whentheversionisdisplayed,turntheJog-Dialsothat
theversiondisappears.Pressthefollowingkeystotestthe
variouscomponents.
-TempKey:WaterValveTest
-SpinKey:DoorLock/UnlockTest
-SoilKey:WaterHeaterTest
-IntensiveWash:DrainPumpTest
EEPROM Clear Check
Denition of EEPROM Clear Mode:
- EEPROMinitialization.
- Allcourse/optionsettingsaretoberesettodefault
valuesafterEEPROMinitialization.
- WhenServicearisesanditneedsPCBreplacement,
EEPROMshouldbereset.
How to Enter:
- Theunitneedstobeon.
- PressDelayStartKey,andPowerKeyatthesame
time.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
6
Continuous Run Mode
Denition of Continuous Run Mode:
- WillcontinuouslyrepeatthecurrentcycleuntiltheContinuousRunModeiscancelled.
How to Enter:
- PressTemp+IntensiveWashKeytogetherfor7sec.
Continuous Run Mode:
1. Press
Temp+IntensiveWash Keyfor7secduringPowerOnState(NormalUserMode).
2.
OnceinContinuousRunMode,Thesevensegmentswillnolongerdisplay“0000”andwillalternate
betweendisplayingthenumberofcyclesofthecompletedcourseandtheremainingtimeofthecourse.
3. TheContinuousRunModewillrepeatthepreviouscycleuntilcontinuousrunmodeiscancelled.
4.
DuringContinuousRunMode,presstemp+spinKeyfor7sectoreturntonormalusermode.The
sevensegmentswillnolongerdisplaythenumberofcyclesandwilldisplaythemaintenancetime
only.
5. IfyouexitServiceModeafterenteringitfromContinuousMode,thewashingmachinereturns
toContinuousMode.
6. IfpowerislostinContinuousRunMode(thatis,whenthepowerplugisdisconnectedorthe
Powerkeyispressedturningthewashingmachineo),themodeisreleasedwhenthewashing
machineisturnedonagain.
Service Mode
Denition of Service Mode:
- ServiceModeenablesservicetechnicianstoverifytheoperationofthewashingmachineand
dotroubleshooting.
- ServiceModecanbeenteredduringallwashingcyclewithoutinterruptingthecycleexcept
someoftestmodes.
- VarioustestscanbedonewithServiceMode.So,troubleshootingcanbedonebasedonthe
resultingdiagnosticcodes.
How to Enter:
- ToentertheServiceMode,presstheSignalandExtraRinseKeysfor3secondsoruntiltheunit
sendsoutbeepingsounds.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
7
Service Mode
Service Mode:
1.ThewashermustbeontogointotheServiceMode.
2.Themotorspeedwillbedisplayedwhenstarted(Itdisplays0whenthemotordoesnotspin).
3.Thepresentstateofthemachinewillnotbechanged.
(i.e.,thecurrentcycleinprogresswillnotbeinterruptedandonlythedisplaywillchange)
4. ToexitServiceMode,pressSignalandExtraRinseKeysfor3secondagain,orPowerKey.Ifnokey
isoperatedduringServiceModefor5minutes,themachinewillreturntonormalusermode.
Quick Spin Test Mode
Denition of Quick Spin Test Mode:
- QuickSpinTestModeistodoSpinCheck.(HighRPM)
How to Enter:
- DuringServiceMode,presstheDelayStart+RinseAddKeysfor3secondstoenterQuickSpin
TestMode.
- Cannotenteroncethewashingcyclehasstarted.
Quick Spin Test Mode:
AsitentersintotheQuickSpinTestMode,itstartsspinningandreachestoitsmaximumRPM.
OncetheSpinspeedreachesthemaximumRPM,thespeeddropsimmediately.
ToholdQuickSpinTestMode(enteringHoldSpeedMode),presstheStart/Pausebutton.Ifthe
Start/PausebuttonispressedduringQuickSpinTestMode,itwillstopacceleratingandholdits
spinningspeedfor10minutesbeforegoingbacktoQuickSpinTestMode.
Also,tocanceltheholdandallowQuickSpinTestModetocontinue,presstheDelayStart+Rinse
AddKeystogetherfor3seconds.
IfyouholddowntheDelayStart+RinseAddkeysforthree(3)secondswhenthewashing
machineisnotinHoldSpeedMode,QuickSpinModeisexitedandServiceModeisrestored.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
8
Cycle Count Check Mode
Denition of Cycle Count Check Mode:
- CycleCountCheckModeistotallyupthenumberofwashings.
How to Enter:
- ToentertheCycleCountCheckMode,presstheSignalKeyduringServiceMode.
Cycle Count Check Mode:
1. ActivatetheServiceModeinadvance.
2.WhentheSignalkeyispressed,thetotalnumberofwashingswilllightupandasignalLEDwill
glow.
3.Themaximumnumberofcycleswillbe1999.
Thecounterwillrolloverto0andstartcountingagainafter1999.
4.Thecountingwillbecarriedoutattheendofthenormalcycle.
(FornormalandContinuousRuncycles,thecountiscarriedoutattheendofthecycles.
5. ToexittheCycleCountCheckMode,pressthe“Signal”keyagain.
S/W Version Check Mode
Denition of S/W Version Check Mode:
- S/WVersionCheckModeistobringupS/WVersioninformation.
How to Enter:
- ToentertheS/WVersionCheckMode,presstheSoilLevelKeyduringServiceMode.
S/W Version Check Mode:
1. ActivatetheServiceModeinadvance.
2. PresstheSoilLevelKeytobringupitssoftwareVersion
EX)GenerateL349atVersion49(L3isMicomcode,49isit’ssoftwareversion)
3. ToexittheS/WVersionCheckMode,presstheSoilLevelS/Wonceagain.
Then,itreturnstotheServiceModewithmotorRPMilluminating.
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
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ALIGNMENT AND ADJUSTMENTS
9
Fast Time Down Test Mode
Denition of Fast Time Down Test Mode:
- FastTimeDownTestModeistoforwardtheprogramtothenextcyclestage.
How to Enter:
- ToentertheFastTimeDownTestMode,presstheTempkeyduringServiceMode.
Fast Time Down Test Mode:
1. ActivatetheServiceModeinadvance.
2. Toforwardtheprogramtothenextcyclestage,presstheTempkey.
Each stage is located at key points of a complete cycle as follows:
- EndofEachFill(BeginningofWashorRinseTumbleSession)
Caution:CheckifthecurrentwaterlevelishigherthantheResetwaterlevelandthenperform
theFasttimedowntest.
- BeginningofDrainSession
- BeginningofSpinSession(Here,itchecksthewaterlevel.So,ifitisovertheresetlevel,itcarries
outdrainingbeforethespinning.)
- BeginningofFillSession
- BeginningofBleachFill
- BeginningofFabricSoftenerFill
- Every3minutesduringWashandRinseTumbleSession
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Technical information)WF501ANWX-03011B_EN.indd 9 2011-06-24 �� 6:20:24

ALIGNMENT AND ADJUSTMENTS
10
Board Input Test Mode
Denition of Board Input Test Mode:
- BoardInputTestModeistodisplaysaspeciedinputafterakeypress.
How to Enter:
- ToentertheBoardInputTestMode,presstheExtraRinsekeyduringServiceMode.
Board Input Test Mode:
1. ActivatetheServiceModerst.
2. PressthekeytostartBoardInputTest.
3.TurntheJog-DialsothatthenormalcourseLEDisturnedon,andTheWaterTemperaturewillbe
displayedinCelsius.
4.TurntheJog-DialsothattheHeavydutycycleLEDisturnedon,TheWaterTemperaturewillbe
displayedinFahrenheit.
5.TurntheJog-DialsothatthePermPresscycleLEDisturnedon,Thedoorstatuswillbedisplayed
(OPifopen,CLifclosed).
6. TurntheJog-DialsothattheSanitizeLEDisturnedon,TheDoorLockSwitchstatuswillbe
displayed(ULifunlocked,LOiflocked).
Toavoidriskofelectricalshock,personalinjuryordeath;disconnectpowertowasher
beforeservicing,unlesstestingrequirespower.
WARNING
(Technical information)WF501ANWX-03011B_EN.indd 10 2011-06-24 �� 6:20:24