Samsung WW1 B Series User manual

Washing Machine
Model: WW1*B*******
• Congratulations on your new Samsung washing machine. This manual contains important information on the
installation, use, and care of your appliance. Read this manual thoroughly before using the washing machine to
ensure that you know how to safely and efficiently operate the features and functions that your new washing
machine offers.
• For detailed instructions on installation and cleaning of the washing machine, and ecodesign information
(according to (EU)2019/2023), visit the Samsung website (http://www.samsung.com), go to Support > Support
home, and then enter the model name. Or, download and install the SmartThings app on your mobile device, and
then open HomeCare Wizard in SmartThings for tips and guides.
• To check the product’s model name, see the label enclosed with the product or attached to the product.
What’s included
01
02
12
11
10
09
03
04
06
08
07
05
01 Release lever
02 Detergent drawer
03 Control panel
04 Door
05 Drum
06 Debris filter
07 Emergency drain tube
08 Filter cover
09 Worktop
10 Power plug
11 Drain hose
12 Levelling feet
Spanner Bolt caps Hose guide Cold water
hose
Hot water hose Liquid
detergent
guide
Check valve
(only supplied
to some
models)
NOTE
• Spanner: For removing the shipping bolts and levelling the washing machine.
• Bolt caps: For covering the holes after removing the shipping bolts. The provided number of bolt caps (3 to 6)
depends on the model.
• Hose guide: For hanging the drain hose in the drainpipe or wash-basin.
• Cold/Hot water hose: For supplying water to the washing machine. (Hot water hoses is for applicable models
only.)
• Liquid detergent guide: Insert it in the detergent compartment to use liquid detergent. (applicable models only)
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Safety information
Accessories (not supplied)
• Stacking kit: SKK-SS*
‐ Staking kit is required to stack a dryer on a washing machine.
Safety information
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this
appliance, familiarize yourself with its operation and exercise care when using it.
Important safety precautions
WARNING
To reduce the risk of fire, electric shock, or injury to persons when
using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
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Safety information
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play
with the appliance.
4. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
5. If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
6. The new hose-sets supplied with the appliance are to be used
and old hose-sets should not be reused.
7. For appliances with ventilation openings in the base, a carpet
must not obstruct the openings.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied
through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by the
utility.
9. This appliance is intended to be used in household only and it is
not intended to be used such as:
‐ staff kitchen areas in shops, offices and other working
environments;
‐ farm houses;
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Safety information
‐ by clients in hotels, motels and other residential type
environments;
‐ bed and breakfast type environments; areas for communal
use in blocks of flats or in launderettes.
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualified technician or service company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the appliance, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord firmly into a wall socket that meets local electrical specifications. Use the socket for this
appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power cord may result in
electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the product specifications.
Failure to do so may result in electric shock or fire.
Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry
cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be
damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the appliance.
• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in accordance
with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain
drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
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Safety information
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord
between objects, or push the power cord into the space behind the appliance.
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible.
Following the repair by a non-authorized service provider, self-repair or non-professional repair of the product,
Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any
attempt to repair the product which does not carefully follow these repair and maintenance instructions. Any
damage to the product caused by an attempt to repair the product by any person other than a Samsung certified
service provider will not be covered by the warranty.
Installation cautions
CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the appliance.
Critical usage warnings
WARNING
If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest service centre.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power cord immediately and
contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug.
Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Remove the washing machine door lever before disposing the appliance.
• If trapped inside the appliance, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine before
using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other inflammable or
explosive substances.
• This may result in electric shock, fire, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature washing/drying/spinning).
• Water flowing out of the washing machine may result in burns or cause the floor to be slippery. This may result
in injury.
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Safety information
• Opening the door by force may result in damage to the appliance or injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power cord while an operation is in progress.
• Plugging the power cord into the wall socket again may cause a spark and result in electric shock or fire.
Do not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out of the
outlet.
• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service centre.
• Failure to do so may result in electric shock, fire, problems with the appliance, or injury.
If the water supply hose comes loose from the water tap and floods the appliance, unplug the power cord.
• Failure to do so may result in electric shock or fire.
Unplug the power cord when the appliance is not being used for long periods of time or during a thunder or lightning
storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power cord and contact your nearest Samsung
Customer Service.
• This may result in electric shock or fire.
Do not let children (or pets) play in or on your washing machine. The washing machine door does not open easily
from the inside and children may be seriously injured if trapped inside.
Usage cautions
CAUTION
When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug
the power cord and clean the washing machine using a damp, soft cloth.
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing machine.
• If the glass is broken, it may result in injury.
Open the water tap slowly after a long period of non-use, water supply failure, or when reconnecting the water
supply hose.
• The air pressure in the water supply hose or the water pipe may damage a part of the appliance or result in a
water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it may result in electric shock or
fire.
Insert the laundry into the washing machine completely so that the laundry does not get caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or result in a
water leak.
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Safety information
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread,
hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak.
Open the water tap and check if the water supply hose connector is firmly tightened and that there is no water leak
before using the appliance.
• If the screws on the water supply hose connector are loose, it may result in a water leak.
The appliance you have purchased is designed for domestic use only.
Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will not be
covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for
malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals,
metal objects, etc.) on the appliance.
• This may result in electric shock, fire, problems with the appliance, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems with the appliance.
Do not place objects that generate electromagnetic fields near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
Draining time may vary depending on the water temperature. If the water temperature is too high, the draining
process starts after the water cools down.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing
these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor
cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in injury or
damage to the washing machine, walls, floor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to inside
the drum, and this may result in malfunction such as a drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
The door glass becomes hot during washing and drying. Therefore, do not touch the door glass.
Also, do not allow children to play around the washing machine or touch the door glass.
• This may result in burns.
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
Remove the liquid detergent guide (applicable models only) when using powdered detergent.
• If not, water may leak through the front of the detergent drawer.
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Safety information
Do not place any objects (such as shoes, food waste, animals) other than laundry into the washing machine.
• This may result in damage to the washing machine, or injury and death in the case of pets due to the abnormal
vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a
sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry cleaning
detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems with the appliance,
discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the
appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water temperature
and additional functions.
• This may result in discolouration or fabric damage.
Take care that children’s fingers are not caught in the door when you close it.
• Failure to do so may result in injury.
To prevent odours and mould, leave the door open after a wash cycle to allow the drum to dry.
To prevent limescale build up, leave the detergent drawer open after a wash cycle and dry inside it.
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Safety information
Critical cleaning warnings
WARNING
Do not clean the appliance by spraying water directly onto it.
Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.
Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household
waste at the end of their working life. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, please separate these items from other types of waste
and recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or
their local government office, for details of where and how they can take these items for
environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase
contract. This product and its electronic accessories should not be mixed with other commercial
wastes for disposal.
For information on Samsung’s environmental commitments and product regulatory obligations, e.g. REACH, WEEE or
Batteries, visit our sustainability page available via www.samsung.com
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Installation
Installation
Follow these instructions carefully to ensure proper installation of the washing machine and prevent accidents when
doing laundry.
Installation requirements
Electrical supply and grounding
Use an individual branch circuit specific to the washing machine.
To ensure proper grounding, the washing machine comes with a power cord featuring a three-prong grounding plug
for use in a properly installed and grounded outlet.
Check with a qualified electrician or service person if you are not sure about the grounding.
Do not modify the provided plug. If it does not fit the outlet, call a qualified electrician to install a suitable outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes with the washing machine.
• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors may cause electric shock.
Water supply
The proper water pressure for this washing machine is between 50 kPa and 1000 kPa. Water pressure less than
50 kPa may cause the water valve to not close completely, or it may take longer to fill the drum, causing the washing
machine to turn off. Water taps must be within 120 cm from the rear of the washing machine so that the provided
inlet hoses reach the washing machine.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the washing machine is not in use.
• Check for any leaks at the water inlet hose fittings on a regular basis.
CAUTION
Before using the washing machine for the first time, check all connections at the water valve and taps for any leaks.
Drain
Samsung recommends a standpipe 60-90 cm high. The drain hose must be connected through the hose clip to the
standpipe, and the standpipe must fully cover the drain hose.
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Installation
Flooring
For best performance, the washing machine must be installed on a solid floor. Wood floors may need to be reinforced
to minimise vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not resist vibrations well and may
cause the washing machine to move slightly during the spin cycle.
CAUTION
Do NOT install the washing machine on a platform or a poorly supported structure.
Water temperature
Do not install the washing machine in areas where water may freeze as the washing machine always retains some
water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts,
the pump, and other components of the washing machine.
Alcove installation
Minimum clearance for stable operation:
• Sides: 25 mm, Top: 25 mm, Rear: 50 mm, Front: 550 mm
If both the washing machine and a dryer are installed in the same location, the front of the alcove must have at least
a 550 mm unobstructed air opening. Your washing machine alone does not require a specific air opening.
Step-by-step installation
STEP 1 Select a location
Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source
NOTE
• To prevent excessive vibration while operating the washing machine, consider stability before anything else.
• Install your washing machine on a solid and level floor.
• Do not install your washing machine on soft floors or floor coverings.
• If you install your washing machine on a wood floor, install a water-resistance wooden panel (min 1.18 in. /
30 mm thick) to the floor. Also, we recommend installing your washing machine on the corner of the wood floor.
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Installation
STEP 2 Remove the shipping bolts

B
1. Unpack the product package and remove all shipping bolts.
2. Insert the bolt caps (B) into the holes (marked with circles in the figure).
NOTE
The number of shipping bolts may differ depending on the model.
WARNING
• To avoid injury, cover the holes with bolt caps after removing the shipping bolts. Do not move the washing
machine without the shipping bolts in place. Assemble the shipping bolts before moving the washing machine to
another location. Keep the shipping bolts in a safe place for future use.
• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene,
etc.) out of children’s reach.
STEP 3 Adjust the levelling feet
 
Adjust the levelling feet to level the washing machine. Once the washing machine is level, tighten the nuts with a
spanner.
CAUTION
Make sure all the levelling feet are seating on the floor surface to avoid the washing machine from moving or
generating noise due to vibration. Then, check if the washing machine is rocking. If the washing machine is not
rocking, tighten the nuts.
CAUTION
When installing the product make sure the levelling feet is not pressing the
power cord.
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Installation
STEP 4 Connect the water hose
NOTE
These instructions are for the threaded water tap. For more detailed instructions or instructions for connecting the
water hose to a non-threaded water tap, please visit the website on the cover of this manual and check the web
manual.
 
1. Connect the water hose to the water tap, and then turn it to the right to tighten.
CAUTION
Before connecting the water hose, make sure there is a rubber washer in the hose connector. Do not use the hose if
the washer is damaged or missing.
2. Connect the other end of the water hose to the inlet valve on the back of the washing machine, and then turn it
to the right to tighten.
3. Slowly open the water tap and check if there are any leaks around the connection areas. If there are water leaks,
repeat step 1 and 2.
WARNING
If there is a water leak, stop operating the washing machine and disconnect it from the electrical supply. Then,
contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case
of a leak from the water tap. Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose.
STEP 5 Position the drain hose
The drain hose can be positioned in three ways:
60 ~ 90 cm
60 ~ 90 cm
60 cm
Over the edge of a wash basin In a drain pipe In a sink drain pipe branch
CAUTION
Remove the lid on the sink drain pipe branch before connecting the drain pipe to it.
STEP 6 Power on
Plug the power cord into a wall socket protected by a fuse or circuit breaker. Then, tap to turn on the washing
machine.
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Installation
Initial settings
Run Calibration (recommended)
Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running
Calibration.
1. Power off, and then power on the washing machine.
2. Press and hold Temp. and Delay End simultaneously for 3 seconds to enter Calibration mode. The “Cb” message
appears.
3. Press Start/Pause to run the Calibration cycle.
4. The drum will rotate clockwise and counter-clockwise for about 3 minutes.
5. When the cycle is complete, “0” appears on the display and the washing machine will turn off automatically.
6. The washing machine is now ready for use.
Manual dispenser
Prewash
compartment
Main-wash
compartment
Softener
compartment
A
1. Prewash compartment: Add prewash detergent.
2. Main-wash compartment: Add main-wash
detergent, water softener, soaking detergent,
bleach, and/or stain removers.
3. Softener compartment: Put in additives such as
fabric softener. Do not exceed the max line (A).
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Operations
Operations
Simple steps to start
23
1
4
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select a cycle.
3. Change the default cycle settings and add the desired options as necessary.
4. Press Start/Pause.
Cycle
Available cycles can vary depending on the models.
Cycle Description Max load (kg)
ECO 40-60 Optimal energy efficiency Max
COTTON Cotton & linen Max
SYNTHETICS Polyester & nylon 4.0
HYGIENE STEAM Sanitise cotton & linen 4.0
RINSE+SPIN Run without washing Max
DRAIN/SPIN Drain and spin only Max
DRUM CLEAN Clean inside drum -
15' QUICK WASH Small loads fast 2.0
MIXED LOAD Cotton & synthetics 5.0
DELICATES Gentle for lingerie 2.0
WOOL Use wool detergent 2.0
INTENSE COLD Save energy with cold wash 4.0
COLOURS Protect using low temp 4.0
BEDDING Bed sheets & bedding cover 2.0
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Maintenance
Maintenance
For instructions on cleaning the washing machine, please visit the website on the cover of this manual and check the
web manual.
Cleaning
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
AA

B

C
1. Power off and unplug the washing machine from the electrical outlet.
2. Open the filter cover (A).
‐ TYPE1:Gentlypressthetopareaofthefilter cover to open.
‐ TYPE2:Pushdownthelatchofthefilter cover to open.
3. Put an empty, spacious container around the cover, and stretch the emergency drain tube to the container while
holding the tube cap (B).
4. Open the tube cap and let water in the emergency drain tube (C) flow into the container.
5. When done, close the tube cap, and reinsert the tube. Then, close the filter cover.
NOTE
Use a spacious container because the water in the drum may be more than expected.
Debris filter
 
1. Turn off the washing machine, and unplug the power cord.
2. Drain the remaining water inside the drum. (For details, refer to the Emergency drain section.)
3. Open the filter cover.
‐ TYPE1:Gentlypressthetopareaofthefilter cover to open.
‐ TYPE2:Pushdownthelatchofthefilter cover to open.
4. Turn the debris filter knob to the left, and drain off the remaining water.
5. Clean the debris filter using a soft brush. Make sure the drain pump propeller inside the filter is unclogged.
6. Reinsert the debris filter, and turn the filter knob to the right.
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Troubleshooting
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try these suggestions.
Problem Action
Does not start.
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Make sure to press or tap Start/Pause to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking noises
to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
Water supply is
insufficient, or no water is
supplied.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
After a cycle, detergent
remains in the detergent
drawer.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the centre of the detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the upper
position.
• Remove the rinse cap and clean the detergent drawer.
Excessive vibrations or
makes noise.
• Make sure the washing machine is installed on a level, solid floor that is not
slippery. If the floor is not level, use the levelling feet to adjust the height of the
washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed. This is
normal.
• Metal objects such as coins can cause noise. After washing, remove these objects
from the drum or filter case.
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Troubleshooting
Problem Action
Does not drain and/ or
spin.
• Make sure the drain hose is straightened all the way to the drain system. If you
encounter a drain restriction, call for service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap Start/Pause. For your safety, the washing
machine will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not clogged.
• If the washing machine is not supplied with sufficient power, the washing
machine temporarily will not drain or spin. As soon as the washing machine
regains sufficient power, it will operate normally.
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as a
bathrobe or pair of jeans, the final spin result might be unsatisfactory, and an
“Ub” check message will be shown in the display.
The door does not open.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washing machine has stopped or
the power turned off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and open
the door manually.
• Make sure the door lock light is off. The door lock light turns off after the
washing machine has drained.
Excessive suds.
• Make sure you use the recommended types of detergent as appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot apply additional
detergent.
• Make sure the remaining amount of detergent and fabric softener is not over the
limit.
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Troubleshooting
Problem Action
Stops.
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press the Start/Pause button to start the washing machine.
For your safety, the washing machine will not tumble or spin unless the door is
closed.
• Before the washing machine starts to fill, it will make a series of clicking noises
to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait briefly and the washing
machine may start.
• Make sure the mesh filter of the water supply hose at the water taps are not
clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power, the washing
machine temporarily will not drain or spin. As soon as the washing machine
regains sufficient power, it will operate normally.
Fills with the wrong water
temperature.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush water lines.
• Make sure the water heater is set to supply a minimum 120 °F (49 °C) hot water
at the tap. Also, check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged.
• While the washing machine fills, the water temperature may change as the
automatic temperature control feature checks incoming water temperature.
This is normal.
• While the washing machine fills, you may notice just hot and/or just cold water
going through the dispenser when cold or warm temperatures are selected.
This is a normal function of the automatic temperature control feature as the
washing machine determines the water temperature.
Load is wet at the end of
a cycle.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become unbalanced and
not spin completely.
• Make sure the drain hose is not kinked or clogged.
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to the
drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Check if there is something stuck between the door and the diaphragm.
‐ If there is something stuck between the door and the diaphragm, it may
cause a leak or damage to the diaphragm.
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Troubleshooting
Problem Action
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
(Ecobubble models only).
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
Can I open the AddWash
Door at any time?
(applicable models only)
• The AddWash Door can be opened only when the indicator appears. However, it
does not open in the following cases:
‐ When the boiling or drying process is running and the internal temperature
becomes high.
‐ If you set the Child Lock for safety reasons.
‐ When the drum wash or drum drying cycle is running that does not involve
additional laundry.
• If a problem persists, contact a service center. The number of the service center is on the label attached to the
product.
• Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a
repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an
attempted repair (by anyone other than a Samsung certified service provider) will also not be covered by the
warranty.
CAUTION
Defrosting your washing machine
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
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