Samsung WW11B Series User manual

WASHING MACHINE
DRUM TYPE
WASHING MACHINE (DRUM) CONTENTS
SERVICE
Manual
Basic Model : WW90T6 (WW6000TPROJECT)
New Model : WW11B*(WW5/7/9000B PROJECT)
1. Safety Instructions
2. FeaturesandSpecications
3. Disassembly and Reassembly
4. Troubleshooting
5. PCB Diagram
6. Wiring Diagram
7. Reference
WW7000B
WW5000B
WW9000B

MODEL CODE
WW11B*A***** WW11B*5***** WW11B*7***** WW11B*9*****
WW11BBA049AB WW11BB504ATW WW11BB704DGE WW11BB904AGE
WW11BBA046AE WW11BB504CAW WW11BB704AGE WW11BB904CGH
WW11B1A046AE WW11BB534DAB WW11BB744DGB WW11BB944DGB
WW11BB534CAE WW11BB744AGB WW11BB944AGB
WW11B1534DAB WW11B1744CGE WW11BB944AGM
WW11B1504CAW WW11B1704CGW WW11B1944DGB
WW11B1744DGB

CONTENTS
1. Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1-1. Safety instruction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . 1
2. Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2-1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2-2. Comparing specifications with existing models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2-3. Options specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . 6
3.Disassembly and Reassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . 7
3-1. Tools for disassembly and reassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . ... .. . . . .. 7
3-2. Standard disassembly drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . .. .. .8
4.Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4-1. Information Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .. . . . . . .. . . . . . . .. .25
4-2. Problem check point . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . .. . . . . . .29
5.Wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5-1. Wiring Diagram (Simple) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. . . .30
5-2. Wiring Diagram (LED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
.
6.Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
6-1. WW9/7/5000B Project name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . .32
6-2. Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . .. . . . . . . .33

Safety Instructions _ 1
This Document can not be used without Samsung’s authorization.
1. SAFETY INSTRUCTIONS
1-1. SAFETY INSTRUCTIONS FOR SERVICE ENGINEERS
►Make sure to observe the following instructions to operate the product correctly and safely and prevent possible accidents and
hazards while servicing.
►Two types of safety symbols, Warning and Caution, are used in the safety instructions.
WARNING
Hazards orunsafe practices that may result in severe personal injury or death.
CAUTION
Hazards orunsafe practices that may result in minorpersonal injury or property damage.
►Following the repairby a non-authorised service provider, self-repair or non-professional repair of the product, Samsung is not
liable forany damage to the product, any injury or any other product safety issue caused by any attempt to repair the product
which does not carefully follow these repair and maintenance instructions. Any damage to the product caused by an attempt to
repair the product by any person other than a Samsung certied service provider will not be covered by the warranty.
WARNING BEFORE SERVICING
• (When servicing electrical parts or harnesses) Make sure to disconnect the powerplug before servicing.
4Failing to do so may result in a risk of electric shock.
• Advise consumers not to connect several appliances to a single power outlet at the same time.
4 There is a risk of re due to overheating.
• When removing the powercord, make sure to hold the power plug when pulling the plug from
the outlet.
4 Failing to do so may damage the plug or power outlet and result in re or electric shock.
• When the washing machine is not being used, make sure to disconnect the powerplug from the
power outlet.
4Failing to do so may result in result in accidental operation of the washing machine.
• Do not place or use gasoline, thinners, alcohol, or other ammable or explosive substances near the washing machine.
4 There is a risk of explosion and re caused from electric sparks.

2 _ SafetyInstructions
This Document can not be used without Samsung’s authorization.
WARNING WHILE SERVICING
• Check if the power plug and outlet are damaged, attened, cut or otherwise degraded.
4If faulty, replace it immediately.
Failing to do so may result in electric shock or re.
• Completely remove any dust or foreign material from the housing, wiring and connection parts.
4 This will prevent a risk of re due to tracking and shorts in advance.
• When connecting wires, make sure to connect them using the relevant connectors and check that they are properly connected.
4 Do not use tape instead of the connectors, it may cause re due to tracking.
• Make sure to discharge the PBA powerterminals before starting the service.
4Failing to do so may result in a high voltage electric shock.
• When replacing the heater, make sure to fasten the nut afterensuring that it is inserted into the bracket-heater.
4If not inserted into the bracket-heater, it touches the drum and causes noise and electric leakage.
• Do not repair the washing machine without safety gloves.
4It can cause injury.
WARNING AFTER SERVICING
• Check the wiring.
4Ensure that the wiring can not be damaged by any sharp edges or moving parts.
• Check for any water leakage.
4Perform a test run for the washing machine using the standard course and check whether there is anywater leakage
through the oor section or the pipes.
• Advise consumers not to repairor service any part of the washing machine themselves.
4This may result in personal injury and shorten the product lifetime.

SafetyInstructions _ 3
This Document can not be used without Samsung’s authorization.
CAUTION BEFORE SERVICING
• Do not sprinkle water onto the washing machine directly when cleaning it.
4 This may result in electric shock or re, and may shorten the product lifetime.
• Do not place any containers with water or any other liquid on the washing machine
4 If the water is spilled, it may result in electric shock or re. This will also shorten the product
lifetime.
• Do not install the washing machine in a location exposed to snow or rain.
4 This may result in electric shock or re, and shorten the product lifetime.
• Do not press a control button using a sharp tool or object.
4This may result in electric shock or damage to the product.
CAUTION WHILE SERVICING
• When wiring a harness, make sure to seal it completely so no liquid can enter.
4 Take care when disconnecting connectors, do not use excessive force as this may damage
the connector.
• Check if there is any residue that shows that liquid entered the electric parts orharnesses.
4If any liquid has entered into a part, replace it or completely remove any remaining moisture from it.
• If you need to place the washing machine on its back for servicing purposes, place a support(s) on the oor and lay it down
carefully so its side is on the oor.
4Do not lay it down on its front. This may result in the inside tub damaging parts.
• At least two people should work when working with heavy products

Features and Specifications _ 4
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2-1. SPECIFICATIONS
Type Front loading washing mashine
Model name WW11B*******
Dimensions
A (Width) 600 mm
B (Height) 850 mm
C (Depth) 600 mm
D (Depth+DoorFrame thickness) 630 mm
E 1080 mm
Water pressure 50 ~ 800 kPa
Nerweight
73.0 Kg (WW**BB****G*)
72.0 Kg (WW**BB****T*, WW**BB****A*)
70.0 Kg (WW**BG*******)
Maximum load capacity Washing and spinning 11.0 Kg
Power
consumption Washing and heating AC 220~240V / 50Hz 1900-2300 W
Spin revolutions 1400 RPM

5 _ Features and Specifications
This Document can not be used without Samsung’s authorization.
2-2. COMPARING SPECIFICATIONS WITH EXISTING MODELS
Project WW9400B WW9000B WW7400B WW7000B WW5300B WW5000B WW5000B WW5000T
capacity 11 11 11 11 11 11 11 11
Main Spec
Drum
Volume(ℓ) 71.5 71.5 71.5 71.5 71.5 71.5 71.5 71.5
RPM 1400 1400 1400 1400 1400 1400 1400 1400
Motor DIT DIT DIT DIT DIT DIT DIT DIT
Water
Supply Cold only Cold only Cold only Cold only Cold only Cold only Cold only Cold only
Drainage Pump Pump Pump Pump Pump Pump Pump Pump
USP
Eco
Bubble ●●●●●●●●
Hygiene
Steam ●●●●●●●●
AOW/AD ●/● X X X X
Speed
Spray ● ● ● ● X X X X
Q-drive 2nd 2nd XXXXXX
AI
Ecobubble ● ● ● ● X X X X
AI Control
(Smart
Control)
●●●●●● X X
Design
DISPLAY Flat Best
(Simple)
Flat Best
(Simple)
Flat Good
(Simple)
Flat Good
(Simple)
Flat Good
(Simple)
Flat Good
(Simple)
Flat Basic
(LED)
U Basic
(LED)
DOOR Flat Best
(Tempered)
Flat Best
(Tempered)
Flat Best
(Tempered)
Flat Best
(Tempㄴered)
Flat Basic
(Non Tint)
Flat Basic
(Non Tint)
Flat Basic
(Non Tint)
U Basic
(Non Tint)
Drum Swirl Swirl Swirl Swirl Swirl Swirl Swirl Swirl
Dimension
Net
(WxHxD,
mm)
600 x 850 x
600
600 x 850 x
600
600 x 850 x
600
600 x 850 x
600
600 x 850 x
600
600 x 850 x
600
600 x 850 x
600
600 x 850 x
600
●/● X X/●

Features and Specifications _ 6
This Document can not be used without Samsung’s authorization.
2-3. OPTIONS SPECIFICATIONS
NO Unit Part Code Figure Description Qty
1Bolt Spanner DC60-40146A To remove the shipping bolts
To adjust the leveling leg 1
2Assy Hose Water DC97-17845A (Cold)
DC97-17845B (Hot) To setup water supply. Cold only1,
Cold+Hot 2(★)
3Hose Water
(Aqua-Stop) DC67-00675A To setup water supply. 1(★)
4Manual Users DC68-04409* To explain the product
operation and installation 1
5Cap Fixer DC67-00307A To cover the holes 4
6Hose Hanger DC67-00357A To secure the drain hose. 1
7Guide Liquid DC61-03510A To use liquid detergent. 1(★)
Note
• (H) is supplied for specic models only among those without water supply hoses.
• Customer can purchase additional water supply and drain hoses from a service center.
• Forbuilt-in models, the spanner, water supply and drain hoses are not supplied. Both the watersupply and drain hoses are
supplied during the installation.

7_ Disassembly and Reassembly
This Document can not be used without Samsung’s authorization.
3. DISASSEMBLY AND REASSEMBLY
3-1. TOOLS FOR DISASSEMBLY AND REASSEMBLY
Tool Type Remarks
Box driver
10mm Heater(1),Tub(12), Fixer screw(5), Motor(2),
Balance(9)
13mm Shock Absorber(2 holes each in left/right),
Damper(2), Damper(friction 2)
19mm Pulley(1)
Double-ended
spanner
10mm
13mm
19mm
Replaced by box driver
Leg
Vice pliers
A Tool for protecting empty turning of bolt or
abrasion from using box driver
Fordisassembly of Spin drum
Others
(screwdriver, nipper, long
nose pliers)
Common tools for servicing
Torque wrench The Tool forassembly of heater and Tub
- Forinformation about purchasing parts and tool, please visit
http://www.samsung.com/support
- For the part code information, please refer the attached le 'Exploded View'.

Disassembly and Reassembly _8
This Document can not be used without Samsung’s authorization.
3-2. STANDARD DISASSEMBLY DRAWINGS
►This is a standard disassembly diagram and may differfrom the actual product.
Use this material as a reference when disassembling and reassembling the product.
Disassembly
Part Figure Description
Assy Cover Top
1. Remove 2 screws holding the Cover Top at the
back of the unit using (+) screw driver.
BACK FRONT
2. Remove the Cover Top by lifting it up after
pulling it back about 15mm.
Assy Drawer
1. Open the Drawer by hand
2. While holding down the release lever inside the
drawer (red box), slide open the drawer.
3. Pull up the Cap Rinse to remove it.

9_ Disassembly and Reassembly
This Document can not be used without Samsung’s authorization.
Reassembly
Part Figure Description
Assy Drawer
1. Fit the hole and press the Cap Rinse so that it
can be assembled.
2. Make sure to t the rail when reassembling the
Assy drawer.
3. Put the drawer in the right direction.

Disassembly and Reassembly _10
This Document can not be used without Samsung’s authorization.
Disassembly
Part Figure Description
Assy Drawer
(Auto Dispense)
1. Pull to open the Drawer by hand.
2. While holding down the release lever inside the
drawer (red box) , slide open the drawer.
3. Disassemble the Cover Drawer by hand.
4. Pull up the Cap Rinse to remove it.

11 _ Disassembly and Reassembly
This Document can not be used without Samsung’s authorization.
Reassembly
Part Figure Description
Assy Drawer
(Auto Dispense)
1. Fit the hole and press the Cap Rinse so that it
can be assembled.
2. Assemble the Cover Drawer by hand.
3. Make sure to t the rail when reassembling the
Assy drawer.
4. Place the drawerin the right direction.

Disassembly and Reassembly _12
This Document can not be used without Samsung’s authorization.
Disassembly
Part Figure Description
AssyPanel Control
(Simple)
- Before you start, disassemble Assy CoverTop, Assy
Drawer.
1. Remove coverscrew and then 1 screws holding
the Panel control using (+) screw driver.
2. Slide the Assy Cover Panel about 10mm to the
left and pull it forward.
3. Hold the Assy CoverPanel while pulling it upwards
and disassemble the terminal to remove it.
Press the hook while removing the terminal.

13 _ Disassembly and Reassembly
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Part Figure Description
Assy Panel Control
(Simple)
4. Connect the terminal by hand. Take a look at
the hook and put it in the right place.
Be careful not to break the hook.
Make sure the Wire harness are not getting
stuck in other parts.
5. Attach the Assy CoverPanel to the front and
slide about 10mm to the right.
6. Fit the cover screw to the red braille mark, x
the top to the hook, and x one screw to the
panel control using a (+) driver.

Disassembly and Reassembly _14
This Document can not be used without Samsung’s authorization.
Disassembly
Part Figure Description
AssyPanel Control
(LED)
- Before you start, disassemble Assy CoverTop, Assy
Drawer.
1. Remove coverscrew and then 1 screws holding
the Panel control using (+) screw driver.
2. Slide the Assy Cover Panel about 10mm to the
left and pull it forward.
3. Hold the Assy CoverPanel while pulling it
upwards and disassemble the terminal to remove
it. Press the hook while removing the terminal.
4. Connect the terminal by hand. Take a look at
the hook and put it in the right place.
Make sure the Wire harness are not getting
stuck in other parts.

Disassembly and Reassembly _ 15
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Part Figure Description
AssyPanel Control
(LED)
5. Attach the Assy CoverPanel to the front and
slide about 10mm to the right.
6. Fit the cover screw to the red braille mark, x
the top to the hook, and x one screw to the
panel control using a (+) driver.

16 _ Disassembly and Reassembly
This Document can not be used without Samsung’s authorization.
Disassembly
Part Figure Description
Assy Housing-Drawer
Before you start, disassemble Assy CoverTop, Assy
Panel Control.
1. Remove 4 screws to disassemble frame plate-
up using (+) screw driver.
2. Remove the Band-ring. (2ea)
Be careful not to break the hose.

Disassembly and Reassembly _ 17
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Part Figure Description
Assy Housing-Drawer
3. Separate the watervalve hose with long nose
plier.
4. Separate Housing Drawer low by pressing the
hooks on both sides by hand. To fully separate,
disassemble WaterValve.
Be careful not to break the hook.