Sanden GAUS-160FQS User manual



Page title
Covering model numbers for residence
GAUS-160FQS
GAUS-250FQS
GAUS-300FQS
GAUS-315FQS
GAUS-315FQV
Heat Pump Unit GAU-A45HPC
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※This manual is for TO BE USED
by the installing Dealer only.
It is not an owner’s manual.
()**+(, 

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
Contents
Page title..............................................................................................................................1 
Contents ..............................................................................................................................2 
Introduction..........................................................................................................................3 
How it works ........................................................................................................................3 
Installation details................................................................................................................4 
Installation location..............................................................................................................5 
Power requirement ..............................................................................................................6 
Piping Connections..............................................................................................................7 
Heat pump unit piping..........................................................................................................8 
Removing air from the system.............................................................................................9 
Freeze protection...............................................................................................................10 
Electrical connections........................................................................................................11 
System operation if connected to continuous power..........................................................11 
System operation if connected to off-peak electricity.........................................................11 
How to connect power line and thermistor cable ...............................................................12 
How to connect tank unit thermistor cable.........................................................................13 
Time setting and block out time setting..............................................................................14 
Block out time setting mode...............................................................................................16 
Maintenance Mode ............................................................................................................17 
How to switch to Maintenance Mode .................................................................................17 
Error Codes .......................................................................................................................18 
Water supply Quality..........................................................................................................21 
Change of water supply.....................................................................................................21 
Technical data ...................................................................................................................22 
Warranty Policy..................................................................................................................26 
Warranty Period.................................................................................................................27 
Post installation inspection checklist..................................................................................27 
Check sheet.......................................................................................................................28 
MEMO................................................................................................................................29 
PATENTS
This water heater may be protected by one or more patents or registered designs
in the name of Sanden Australia Pty Ltd
TRADE MARKS
® Registered trademark of Sanden Australia Pty Ltd
.
Note: Every care has been taken to ensure accuracy in preparation of this publication.
No liability can be accepted for any consequences that may arise as a result of its application.No liability can be
accepted for any consequences that may arise as a result of its application. Sanden is in a process of
continuous improvement, therefore specifications may be different to those referenced in this manual – Please
contact Sanden International or its distributors for the latest specifications at the time of installation.

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
Introduction
The Sanden Eco Hot water Heat Pump System has been designed using the latest
refrigeration technology to remove the heat from the air to heat water. The refrigerant we
use is CO
2
which does not contribute to global warming so it allows us to help keep a clean
healthy earth for future generations.
We have also considered the power requirement. By using CO
2
as the refrigerant we have
produced one of the most energy efficient units currently available. It’s even more efficient
when connected to off-peak power
1
and the noise level is so low it will operate
unobtrusively throughout the night.
How it works
The Sanden Eco Hot water Heat Pump System heats water by transferring the heat from
the surrounding air to the water using a refrigerant. The refrigerant is heated by a heat
exchanger that absorbs heat from the surrounding air (Figure 1).
Figure 1: Heat Pump Water Heater System
Note: Operating conditions may vary depending on the type of off peak tariff that is
available in your area. The unit must have a minimum of 5 hours continuous power
available at all time to allow the unit to operate without affecting reliability.
63

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-
Installation details
This Sanden Eco Hot water Heat Pump System must be installed by a licensed person in
consideration of the following standards and regulations:
AS/NZS3500 National plumbing and drainage code hot water supply systems –
acceptable solutions
HB 263-2004 Heated water systems plumbing industry commission
AS/NZS 3000 Electrical installations (known as the Australian/New Zealand wiring
rules)
Notice to Victorian customers from the Victorian Plumbing Industry Commission.
The Victorian Building Act 1993 requires that this Heat Pump Water Heater System
must be installed by a licensed person. Only a licensed person will provide a
Compliance Certificate, showing that the work complies with all the relevant
standards. Only a licensed person will have insurance protecting their workmanship
for six years.
The unit has been specifically designed for domestic hot water heating and is not
suitable for any other purpose.
The unit is designed to operate when connected to the town water supply with a
maximum operating pressure of 500 kPa. To ensure the mains pressure does not
exceed this, a pressure-limiting device that complies with AS1357 must be
connected to the town water supply line.
This system delivers hot water exceeding 50
o
C. Reference should be made to
AS/NZ3500 and/or local regulations relating to the need for temperature tempering
devices.
The unit must be stored and transported in an upright position. Failure to do so may
render the unit faulty. Such failure is not covered under any warranty agreements.
Failure to comply with the above conditions will void the warranty.
Figure 2: Typical installation layout

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+
Installation location
The tank unit should be located as close as possible to the most frequently used hot
water outlet such as a kitchen or bathroom. It may be located either outside or
inside. The heat pump unit must be located outside and as close as practicable to
the tank, but not further than 15 metres distance from it.
Ensure sufficient clearance around the heat pump unit to allow air to circulate and
provide adequate space for service maintenance of the unit (Figure 3).
Install the heat pump unit in an area which allows sufficient ventilation. Poor
ventilation may cause the unit to short cycle and this could increase the power
consumption by more than 10%.
Do not install the heat pump unit in a confined space.
If the heat pump unit is installed facing a wall, exhaust air may stain the wall.
There must be adequate space between top of heat pump & anything above it to
allow for access to top controls for servicing.
Figure 3: Restrictions on where the heat pump unit can be installed (overhead view)
Flat wall installation
Corner installation
150mm or more
150mm or more
150mm or more
150mm or
more
150m
m or
more
※1 ※1
※1
350mm or more in case of the height of wall is less than 1200mm.
600mm or more in case of the height of wall is more than 1200mm.

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.
Figure 4: Restrictions on installation with the space between the tank unit and the
heat pump unit
Total piping length:
15 metres maximum per way
Number of bends: 6 maximum
Caution
Keep the piping run to a minimum
as the longer the pipe run the
greater the potential for heat loss .
Side view
Overhead view
Standard layout
(A) Difference in height
between the base of tank and
base of Heat pump should be
no more than: 5m Max.
Power requirement
The power requirement for the system is a dedicated 20 amp circuit fitted with a
circuit breaker. This circuit may be connected to continuous or OFF peak power
and licensed installer. Installation of this system must be carried out only by a
qualified installation technician (electrical and plumbing).
The surface to which the heat pump unit is installed must be firm, preferably a
concrete pad or block. If the surface is firm there is no need to fix the unit to a base
surface, unless there is a likelihood of high wind or local vibration. If the heat pump
unit and tank unit are fixed, appropriate fixing devices should be used.
A pressure and temperature relief (PTR) valve is included in the installation kit of
the tank unit. This is installed in a defined point near the top of the tank unit. The
PTR valve must have a clear space where escaping steam or water can flow freely
(as per AS/NZS3500 plumbing code).
The installation site must be well drained so that any water accumulating (such as
local rain or pipe leakage) will drain away and not enter the heat pump unit and the
tank unit.
Local water pressure must be a minimum of 200 kPa to ensure efficient functioning.
Note: The entire system is set up and fully functional when supplied. Once all the water
and electric connections have been made the system finds the right timing to run
the water heating cycle automatically as long as the electricity is available. The only
adjustment required is the current time setting on the timer setting panel under the
top housing cover, especially if the block out time setting is desired. See current
time setting and block out time section on page 16.
150mm

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/
Figure 5: Heat pump installation example and dimensions
Attach the drain elbow to the drain opening located on the bottom of the heat pump
unit. The drain elbow is included in the heat pump box.
Attach a drain hose with 16mm of inner diameter to the drain elbow to guide the
drained water to an appropriate drain
Piping Connections
All piping that connects to the water supply must be carried out by a licensed plumber.
The water supplied to the system must comply with the drinking water quality standard.
Use of water that does not comply with this standard could result in a malfunction of
the system.
The water source must have a pressure of 200 kPa or higher.
A drain hopper must be installed under the drain outlet.
A drain trap must be installed over the drain pipe if water is to be drained to a drain
ditch. If a drain trap is not installed, gas could flow out and cause severe corrosion and
malfunction of the heat pump unit.
This product cannot be connected to a solar water heater.
The piping must be insulated using insulation having a thermal conductivity no greater
than 0.04 W/m.K and minimum thickness of 25 mm.
If the piping needs brazing make sure that all flux and flux splatter is wiped away with a
wet cloth.
As the hot water supply pipe will expand and contract, use sleeves when passing it
through concrete walls or slabs.
With buried piping, a sheath pipe will need to be used that has had both ends sealed to
avoid any rain penetration.
Use only heat-resistant and corrosive-resistant material to seal the pipe joints.
Cutting and wrenching the piping material may result in oil and dust adhering to it. After
processing, clean the material with a mild detergent before doing any piping work and
smooth the edges to remove any scratches and burrs. (After passing water through it
verify whether any dust has accumulated on the filter of the taps and heat pump unit
pipe.)
When using sealing tape ensure that no tape is sticking out of the thread.
If any heat-resistant vinyl chloride pipes (such as HT pipe) are bonded together, pass
water through them after the pipes have set to prevent any bond adhering to the filter
or other parts.

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)
Follow the manufacturer’s instruction manual for the type of bond, amount to be
applied, curing time, and other specifications. If any bond or flux has entered the tank
unit and the hot water has a chemical/acrid smell take the following countermeasures:
a) After heating the water in the tank unit, drain it and clean inside the tank unit. Fill the
tank unit with 100 litres of water and exchange twice.
b) Clean or change the filter.
c) Fill up the tank unit.
d) Drain water from the relief valve for one to two minutes.
e) Run water from all the hot water supply taps in the house for about ten minutes to
clean inside the pipes.
Heat pump unit piping
Connect the heat pump unit cold supply to the tank unit fitting marked Cold supply.
Connect the heat pump unit hot return to the tank unit fitting marked Hot return.
Connect the mains water supply to the lower fitting on the tank unit marked Cold Water
Inlet.
Connect the hot water supply pipe to the top of the tank unit marked Hot Water Outlet.
Install the supplied PTR valve to the fitting on the tank unit marked PTR valve.
Pass water through the pipe to remove any dust inside before connecting the pipe.
After all the piping connections are completed, pass water through the system.
Close the stop valves (four places) and detach the filter on the cold supply connector
of the heat pump unit to confirm there is no object that blocks the filter. Clean the filter
if any blockage.
Remove the air from the system according to the instructions on page 9.
Make sure all the necessary devices are mounted to the pipes as shown in diagram. If
the heat pump unit piping is crushed or clogged or the air inside was not removed
during the test operation, the temperature of the supplied hot water may become
inconsistent.
Figure 6: System piping

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*
Removing air from the system
•The following steps must be taken to ensure all air is removed from the system.
Incorrect removal of air may cause the water temperature to vary.
•Plumb pipes to the tank unit and the heat pump unit.
•Push up the lever on the PTR valve to open, and fill the tank unit with water.
•Confirm that the water comes out of the relief valve and then close the lever.
•Open the hot water taps in the home to remove air.
•Close the hot water taps in the home after no air is confirmed in the water.
•Open the water drain plug on the heat pump unit.
•Close the plug after no air is confirmed in the water.
•Connect the power to the heat pump unit.
•Air removing process (Refer to figure 13)
1. Switching to Air Removing Mode
Long press the “Up” and “Down” keys to switch to the “Heat Setting Mode”.
2. Press the “Up” or “Down” keys to switch to the “Air Removing Mode” and press
the “Enter” key. Press the “Up” keys again to display “On”, then press the “Enter”
key.
It will automatically go back to the clock display mode than 5 minutes.
•Open the hot water taps in the home to remove air.
•Close the hot water taps in the home after no air is confirmed in the water.
Figure 7: Air removing process
Plumb pipes to Storage Tank Unit and Heat Pump Unit.
Push up the lever on the PTR valve to open,
and fill in the tank with water.
Confirm the water come out of the relief valve,
and then close the lever.
Water drain plugs
Open the faucet to remove air. Close the faucet
after no air bubbles can be seen in the water.
Open the water drain plugs (2 places) on the Heat Pump
Unit. Close the plugs after no air is confirmed in the water
supply.
Then connect power to the Heat Pump Unit. Open
Faucets.
PTR valve lever




Plumb pipes to Storage Tank Unit and Heat Pump
Unit.
Push up the lever on the PTR valve to open,
and fill in the tank with water.
Confirm the water come out of the relief valve,
and then close the lever.
Open the faucet to remove. Close the faucet after
no air bubbles can be in the water.
Open the water drain plug on the Heat Pump Unit.
Close the plug after no air is confirmed in the water
supply.
Then connect power to the Heat Pump Unit. Open
faucet.

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(
Freeze protection
•Even if the pipes have been insulated, the piping can freeze if the surrounding
temperature gets below zero. This could cause damage to the equipment and
piping so make sure the appropriate freeze protection measures are taken.
•Follow the instructions in the installation manual provided with the freeze protection
heater.
•After completion of the piping work inspect the plumbing for any water leaks from
the joints before carrying out freeze protection.
•Wrap the freeze protection heater up to the water connectors of the main unit.
•Ensure the freeze protection heaters are connected to 24 hours continuous power
supply.
•It is important to fully explain how to use and operate the freeze protection heater to
the customer.
•When turning off the power because the unit will not be in use, any water must be
removed from the unit and piping.
.
Note: A heater that checks the outside temperature may not detect the temperature
of the piping correctly. It is important to use a heater that directly detects the piping
temperature.
Figure 8: Details on wrapping thermal insulation around the piping connector
Heater
Insulation
Tapes
Thermal
Insulation
Band
Pipe wrapping Connection wrapping

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
Electrical connections
•Electrical installation should be done only by a licensed electrician who carries out
the work according to the relevant regulations for electrical safety and wiring.
•Follow the wiring rules for the breaker rating and the thickness of the electrical
wiring.
•Verify that the tank unit is full of water and the water stop cocks are open before
turning on the power.
System operation if connected to continuous power
The system runs its water heating cycle once a day to fill up the storage tank unit with
heated water.
If the block out time function is selected (setting is covered on page 16) the unit will not
operate during the block out times – this function is typically used on installations that
have time of use electricity tariffs
The water heating cycle operation starts automatically when the residual hot water in
the tank unit decreases.
The system will not run if the electrical power supply is cut off. However, the system
will automatically start operation, once the electricity becomes available.
System operation if connected to off-peak electricity
There are no special settings for the off-peak connection. The system will run once the
power becomes available and the temperature in the tank drops below the set point of
the tank thermistor. If connecting the unit to off peak ensure that the off-peak tariff
provides a minimum of 5 hours continuous power, as it can take at least four hours to
fill the tank unit with hot water at installation. If the ambient temperature is lower than
10
o
C this can be longer.
If the unit is connected to off peak power and hot water consumption has been is
exceptionally high, hot water may not be available until the next power supply cycle.
 Daily frequency and amount of hot water consumption may also affect the duration of
the heating cycle operation.
Select the electrical supply mode that best suits the customer’s hot water
consumption. The type of off-peak connection may need to be changed if hot water
supply is not maintained as required.
Figure 9: Outline of electrical system connections

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
How to connect power line and thermistor cable
Please note：
Electrical installation should only be done by a licensed electrician
Remove the piping cover and screw clamp fitting.
Connect the power supply line to the terminal block.
Hold the power supply line below the terminal block with the screw clamp fitting.
Connect the thermistor cable line to the terminal block.
Fix the thermistor cable with the code clip and conduit clip.
Attach the piping cover back on the heat pump unit.
Figure 10: Connect power cables
25mm or less

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
How to connect tank unit thermistor cable
The terminal block & sensor cover are attached to the tank. Use a hex driver or socket
to remove screws & sensor cover.
Cut the thermistor cable and conduit to the required lengths. The thermistor cable and
conduit length are designed to cover the maximum allowable distance between the
tank unit and heat pump unit (four meters). If the units are located closer than four
meters the thermistor cable and conduit may be cut to the desirable length (Figure 11).
Reveal the grey cable inside the black conduit. Expose the 2 thermistor wires (black &
white).
Note that wires from thermistor in tank are black & black.
Strip the 2 wires ready for the terminal block & remove the fine mesh shield (or tape
over).
Place the wires into the terminal block (in either direction), tighten screws & pull wires
to make sure they’re firm in the block.
Please put the terminal block cover back onto the tank unit and tighten the screws.
Fit a 15mm saddle on conduit where it enters base of cover to prevent conduit being
removed from box.
Cable ties the conduit to the hot line coming to the tank from side of heat pump unit.
Figure 11: Connect tank unit thermistor cable

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'

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
-
Time setting and block out time setting
Current time setting
As part of the water heating cycle the system references the time on the controller.
The system operates at its optimal design if the clock is set before starting to use the
product, however if the clock is not set the unit will still operate. The current time can be
set in the Clock Setting Mode as described below. (Refer to figure 13)
*Note
There is no need to adjust the time setting for the daylight saving period. Even if the
installation is conducted during the daylight saving period, setting the clock to the ordinary
time (not daylight saving time) is preferable.
1. Switching to Clock Setting Mode
Press the “Enter” key in the Clock Display Mode to switch to the Clock Setting Mode.
Time Display starts flashing once the mode is switched.
2. Setting the Clock
The time setting can be adjusted by pressing “Up” and “Down” keys. Fast forward
and rewind are available by pressing and holding down a key.
3. Confirming Time Setting
After the clock is adjusted to the current time, press the Enter key to confirm the
setting. The time display stops flashing and comes on once the setting is finished.
*Caution
The display automatically goes back to the Clock Display Mode when no panel
operation is performed for more than 60 seconds in the Clock Setting Mode. If this
occurs, changes made will not be reflected to the setting. If the clock setting is
rewound to a time that is earlier than the time when a heating cycle is triggered, the
system will start the heating cycle.
*Note When no panel operation is performed for more than 60 seconds the display
is switched to the Display Sleep Mode and turns off. Display Sleep Mode is
cancelled when Up, Down or Enter key is pressed.


+
Figure 12 How to operate the controller
How to remove the operation panel
1.Remove Top Panel (4 screws)
2.Remove the screw
3.Pull up Operation Panel
Pull up
Operation Panel
Operation Panel


.
Block out time setting mode
This mode is used to set the block out time that blocks the heat pump unit operation within
the setting time. Block out times are used if the customer has a time of use tariff.
Change the mode
Press and hold down Up and Down keys together in the clock display mode to go to
the block out time setting mode. Once the mode is changed, ‘bo’ and ‘00XX’ (00 =
start time, XX = end time) are displayed. (Initial setting = 00 o’clock for both start
and end)
Adjust set block out start time
Press Up or Down key and ‘00’ (start time) in ‘00XX’ starts flashing and ‘XX’ (end
time) illuminates. Now the block out start time can be adjusted. Setting can be
performed only in hour increments, not in minutes.
Set block out start time
Press the Enter key to set the desired time setting. After the start time is set, the
start time display stops flashing. The end time display starts flashing at the same
time.
Adjust block out end time
Set to the desired end time by using Up and Down keys. Setting can be performed
only in hour increments, not in minutes.
Set block out end time
Press enter key to adjust the desired time setting. After the end time is set, the
start time and end time are displayed for two seconds, then it starts to display ‘bo’
and ‘00XX’ (00 = start time, XX = end time) by turns.
Go back to clock display mode
Hold down Enter key to go back to the clock display mode. It will automatically go
back to the clock display mode when no panel operation is performed for more
than 60 seconds. Block out time setting mode cannot be set unless the end time
setting is confirmed.
Cancel block out setting
To cancel the block out setting, set both start and end times to ‘00’. Setting to other
than ‘00’ (01 ~ 23) will be interpreted as a setting error and the end time will flash.
Make sure to set both times to ‘00’ when cancelling the block out time setting
※Example setting
Bo Setting For Example “ 13 01 ”
1
○

○
1
○
 (
2!3


/
Maintenance Mode
Maintenance mode is a function to check the heat pump unit status and to check and
perform other settings. It should generally be assumed that the owner does not operate
this function. The following modes can be found in the maintenance mode.
Heat setting mode
Set the heating mode
Block out time setting mode
Set the block out time
Error history display mode
Check the history of any errors that may have occurred.
Parameter display mode
Check the values measured by the thermistor.
Air removing mode
Set the air removing mode
How to switch to Maintenance Mode
Press and hold down Up and Down keys together in the clock display mode to go to the
maintenance mode. After the mode is switched, press the Enter key to select a mode from
the five modes described above. To finish the maintenance mode, press and hold down
the Enter key, or leave for more than 60 seconds with no panel operation.
Figure 13 Maintenance mode diagram
D
isplay Sleep Mode
Clock Display Mo
de
D
isplay Sleep Mode
Any Key
Enter
No Operation
for 60sec
Enter
or
No Operation
for 60sec
Hold down “UP” and
“DOWN” together
Hold Enter
or
No Operation
for 60sec
“DOWN” is reverse
Enter
Enter
Enter
Enter
Enter
UP
Heat Setting Mode [H_SE]
Block out Time Setting Mode [bo ]
Error History Display Mode [Err ]
Parameter Display Mode [d_no]
Air Removing Mode [Air ]


)
Error Codes
When an error has occurred, a red LED on the operation panel turns on and an error code
is displayed on the LED display. The panel does not turn to the display sleep mode while
the error code is shown.
Figure 14 Error Code example
After a component is replaced or the inspection is completed, turn the breaker on/off
several times to confirm the error does not re-occur.
Below is the list of the error codes. If the corrective action does not solve the error problem,
a malfunction of the PCB valve is highly likely.
Error
code
Error contents Corrective action
H9 HP ambient temperature thermistor
error
- Check the thermistor connectors on the main
PCB or control PCB in the heat pump unit for
any disconnect, fall-off, wire breakage or short
circuit.
- Measure resistance of the thermistor indicated
by the error code.
HC HP water outlet temperature
thermistor error
J3 HP discharge temperature thermistor
error
J5 HP suction temperature thermistor
error
J6 HP Heat exchanger temperature
thermistor error
J8 HP water inlet temperature thermistor
error
H7 Tank temperature thermistor error
- Check the thermistor cable on the terminal
block in the heat pump unit for any disconnect,
fall-off, wire breakage or short circuit.
- Measure resistance of the thermistor indicated
by the error code.
E6 Compressor booting error - Check the compressor connector.
-
Replace the
main
PCB or heat pump
.
H6 Compressor revolution error
- Check the supply voltage.
- Measure resistance of each thermistors.
- Measure resistance of coil of expansion vale to
check open or short circuit.
- Replace the PCB or heat pump.

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*
U0 Refrigerant leakage error
- Measure resistance of each thermistors.
- Measure resistance of coil of expansion vale to
check open or short circuit.
-
Replace the
main
PCB or heat pump.
E1 Main PCB error - Replace the main PCB.
E2
L7 Control PCB error - Replace the control PCB.
F5 Communication error between
main PCB to control PCB
- Check the communication connector on the
main PCB and control PCB.
-
Replace the
main
PCB
or control
PCB.
E8 High inlet current error - Check the installation location. - Check the supply voltage.
-
Replace the main PCB or heat pump.
H8 Current error - Replace the main PCB.
L4 High temperature of module error
- Check the installation location.
- Remove foreign objects from the evaporator
coil (e.g. fallen leaves, grass, snow)
- Check the Fan motor is not flowing by dirt.
-
Replace the main PCB or fan motor.
L5 High outlet current error
- Measure resistance of the discharged
thermistor.
- Measure resistance of coil of expansion vale to
check open or short circuit.
-
Replace the main PCB or heat pump.
P4 Module temperature thermistor error - Replace the main PCB.
U2 High voltage error - Check the supply voltage.
HJ Water circuit error
- Check the inlet water valve.
- Check for any piping bend, blocking, kink or
frozen.
- Measure resistance of each Thermistor.
- Measure resistance of coil of expansion vale to
check open or short circuit.
-
R
eplace the main PCB or heat pump.
EC High water outlet error
- Check the water circuit is not flowing by air, dirt
or scaling.
- If the water circulation pump is not working,
replace the pump.
- Measure resistance of water outlet thermistor.
-
Replace the
main PCB.
E9 Water pump error
- Check the water is full fill in the Tank.
- If the water circulation pump is not working,
replace the pump.
- Check the revolution of pump by controller. If
the revolution is low, replace the pump.
-
Replace the main PCB
E7 Fan motor locked
- Remove foreign objects around the fan motor.
- Check the fan motor connectors on the main
PCB.
-
Replace the main PCB.


(
F3 Discharged temperature error - Measure resistance of the discharged thermistor.
-
Replace the
main
PCB or heat
pump.
Notes:
1. After a component is replaced or the inspection is completed, turn the unit on/off
several times to confirm the error does not re occur.
2. If the corrective actions above do not solve the error problem, a malfunction of the
PCB is highly likely.