SanDisk Clip Sport Installation guide

FAQ
"Memory is full. Connect PC to delete more than 20M
contents." error message appears on SanDisk Clip
Sport/Jam
I get a message "Memory full". I connect the PC to delete more than 20M content and I get an
error message on my SanDisk Clip Sport / Jam / Voice? What should I do?
There are two possible reasons for this: Capacity issue or FAT corruption
Solution 1 - capacity Issue
This error occurs when a Sansa player is almost filled to capacity. A Sansa player can not be
filled to full capacity. (you can not put 4GB of songs in a reader 4GB)
You will need additional capacity to create and maintain a "database".
A database contains all information (such as playlists, recordings, song information, etc.) The
greater the number of songs, the greater becomes the database .
To resolve the capacity issue , please delete some content on the Sansa player using a PC. If
you have just moved a few songs, try to delete some
STEP 1 - Eliminate about 20-25 MB of files from your player
1. Please check METHODE 2 of answer ID 41 on how to delete files on your Sansa player
using a PC.
Solution 2 - corruption in FAT partition data.
This error also occurs when there is a corruption of the file system on the Sansa player.
To solve this problem, you need to format the drive and then upload the content. You can format
using Windows Explorer, the Windows Device Manager or the Mac Disk Utility.
Format using Windows Disk Manager
Format using Mac Disk Utilities
NOTE: Formatting will delete all files in the device. Your data (music, photos etc) is NOT
recoverable.

SanDisk Clip Sport not recognized on PC
Why is my SanDisk Clip Sport player NOT being detected by my computer when I connect it?
This may be caused by one of the following:
1. Minimum system requirements were not met
2. Corrupted drivers
3. Computer restrictions
4. Power issue
5. Bad cable
To resolve this issue, try the following solutions:
SOLUTION 1 - For brand new player or first time connecting to this computer.
For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
For Mac users, see SanDisk player not recognized by a Mac OS
For Windows 7 & 8 users: Proceed to Solution 2
NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be
user right restrictions that are set to disable access to new hardware or stop any program
installations. You may need to check with your IT administrator to see if this is causing the
problem.
SOLUTION 2 - Check Cable
When connecting the SanDisk MP3 player to the computer if the screen comes on but does not
show "Connected" on the screen the port is providing power however the data connection is not
working. This could be due either to the Cable, PC, or a defective device. Please try using a
different cable and connecting to a different PC. If the SanDisk MP3 player still connects and
charges but never shows connected on the screen even after trying different PC and
cables contact SanDisk support to check warranty status.
SOLUTION 3 - Refresh the driver
STEP 1 - Connect the SanDisk MP3 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or
full.

- If the player does NOT turn on try other USB ports or on another computer if one is readily
available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in
an explorer window, then the screen is just NOT working.
- If you receive the error "USB Device Not Recognized" on the computer, the player is most
likely failed. Additional troubleshooting is unlikely to correct the problem.
NOTE: If you experience either of the 2 issues above the issue is likely hardware related.
Contact SanDisk technical support to check warranty status.
STEP 2 - Check under Device Manager
1. Open the Computer Management Console
Accessing the Computer Management Console

2. Click Device Manager on the left pane.
NOTE: Sansa Clip Sport uses MSC mode only.
The SanDisk player will show up on Device Manager's right pane as:
1. USB Mass Storage device
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the
drivers.
STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then
the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the

computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- For Windows XP, install Windows Media Player 11
SanDisk Clip Sport Plus/Sport/Jam/Voice/Go
supported file types
What audio or music formats does the Clip Sport
Plus/Sport/Jam/Voice/Go support?
SanDisk Clip Sport Plus/Sport/Jam/Voice/Go supported audio/music formats
AA / AAX (audible) (Clip Sport Plus/Voice/Go Audible Enhanced Audio .aax) (Clip Sport/Jam
Format 4 and Audible Enhanced Audio .aax)
AAC / M4A
FLAC (16 bit)
MP3
Ogg Vorbis (Not supported on Clip Sport Plus/Voice/Go)
WAV
WMA (DRM free)
NOTE: Clip Sport Plus/Sport/Jam/Voice/Go supports audiobooks obtained from Audible and
DRM free Audiobooks only.
Supported bitrates
DECODER
ALGORITH
M
SAMPL
E
RATE
BIT
RATE
BITS
PER
SAMPL
E
CB
R
VB
R
STERE
O
MON
O
MP3
Lossy
MPEG-
1 Layer
3
32, 44.1
and 48
kHz
MPEG-
1 Layer
3 free
32, 40,
48, 56,
64, 80,
96, 112,
128,
160,
192,
ANY
Yes
Yes
YES
Joint
(Dual)
Mid/Sid
e
Intensit
y
Yes