There are a number of common issues that can affect the
signal reception quality or the operation of the PAPSA.
The following sections address these issues and potential
solutions.
Blown Fuse, Low Power, or Wiring
If the antenna unit is installed but entirely non-responsive,
there are three key factors to check as part of the trouble-
shooting process:
Blown Fuse
With the system powered on, move the antenna reflector
slowly by hand. If the reflector does not move freely, a fuse
is not the problem. If the reflector does move freely, one of
the two fuses mounted on the CPU Board may have blown
or been broken. The PAPSA Technical Manual provides
detailed instructions for authorized service personnel who
may be required to replace a fuse. Contact your local
SATMARK dealer or service center for assistance.
Low Power
If the power cable to the antenna unit is more than 50ft
(15 m), the power levels can decrease over the course of
the cable, resulting in a voltage or current level at the
antenna unit that is too low to power the system properly.
The PAPSA Technical Manual provides detailed instructions
for supplying adequate power to the antenna unit.
Contact your local SATMARK dealer or service center for
assistance.
Wiring
If the system has been improperly wired, it will not operate
correctly. The PAPSA Technical Manual provides detailed
instructions for authorized service personnel who may be
required to check the wiring. Contact your local SATMARK
dealer or service center for assistance.
Causes and Remedies for
Common Operational Issues
If you need help troubleshooting
your system, Please contact an
authorized SATMARK dealer.
To nd an authorized dealer near
you, visit www.satmark.com, or
contact SATMARK directly at the
numbers provided on the rst
page of this manual.
Satellite Signal Blocked
Satellite signals can be blocked or degraded by buildings,
other vessels, or equipment on the vessel itself. Simply
moving the vessel or obstruction will clear the signal.
Satellite Coverage Issue
PAPSA will provide outstanding reception within the 18”
(45 cm) antenna coverage area for your satellite television
service of choice.
However, reception can be degraded as you approach
the fringe coverage areas.
Refer to your satellite television service manual to check
the viable coverage area for a18” (45 cm) antenna.
Radar Interference
The energy levels radiated by radar units can overload
the antenna’s front-end circuits. Check with your installer
to make certain that the PAPSA antenna unit is in the
optimal location with regard to your radar unit.
Satellite Frequency Data Changed
If some channels work while one or more other channels
do not, or if the antenna is unable to find the satellite, the
selected satellite’s frequency data may have changed.
This frequency data can be updated via the maintenance
port. Contact your local SATMARK dealer or service
center for assistance.
Incorrect or Loose RF Connectors
A loose RF connector can reduce the quality of the
satellite signal.
Also, if you cannot switch satellites using your IRD remote,
your IRD may be connected to the wrong antenna base
plate connector. The PAPSA Technical Manual provides
instructions for authorized service personnel who may
need to check the RF connections.
Contact your local SATMARK dealer or service center for
assistance.
For your convenience, SATMARK
provides links to several web
sites that offer satellite coverage
information. Simply go to our
website at www.satmark.com
