Scale Computing HC3 User manual
HC3 Hardware and System
Installation Guide
© Scale Computing 2019 Version 3.0: 02/2019 | 1
Table of Contents
Important Safety and Usage Information 3
Online Installation Reference 4
Networking Preparations 4
System Preparations and Configurations 4
Rack Installation 4
HC3 Shipping, Hardware, and Power 5
HC3 Family Shipping 5
HC1000 Family Hardware 5
Compute and Networking 5
Storage 6
Miscellaneous 6
HC5000 Family Hardware 7
Compute and Networking 7
Storage 7
Miscellaneous 7
HC1000 Family Environment and Power Specifications 8
HC5000 Family Environment and Power Specifications 9
HC3 Software Only Environment and Power Specifications 10
HC3 Installation Preparation 12
What to Expect After Your Purchase 12
Pre-Installation Checklist 12
Customer Portal Access 13
Partner and Distributor Portal Access 13
Login or Register for a Portal Account 14
Environment Questionnaire 15
Scheduling Your Professional Services 16
Node Configuration 18
Configure the Nodes 18
Common Configuration Troubleshooting 19
System Initialization 20
Initialize the System 20
What Next? 21
Videos 21
Technical Help 21
Feedback & Support 21
© Scale Computing 2019 Version 3.0: 02/2019 | 2
Important Safety and Usage Information
1. Please disconnect ALL power and network cords before servicing or moving the unit.
2. Please note all chassis manufacturers' safety instructions for proper node lifting and transport.
3. This product is intended for installation in a restricted access location or equivalent area. Please ensure
appropriate precautions are taken as confidential and/or sensitive data may be stored on this product after
installation.
4. This product’s BIOS configuration may use replaceable batteries as a backup power source in the event that
a power outage occurs. If you suspect the batteries have failed, DO NOT attempt to replace them yourself
due to risk of injury if an improper replacement is used. Contact your hardware support provider for proper
replacement steps.
5. Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Consideration should be given to
installing the equipment in an environment compatible with the maximum ambient temperature (Tma)
specified by the manufacturer.
6. Reduced Air Flow - Installation of the equipment in a rack should be such that the amount of air flow
required for safe operation of the equipment is not compromised.
7. Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is
not achieved due to uneven mechanical loading.
8. Circuit Overloading - Consideration should be given to the connection of the equipment to the supply circuit
and the effect that overloading of the circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.
9. Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g. use of power
strips).
© Scale Computing 2019 Version 3.0: 02/2019 | 3
Online Installation Reference
Thank you for your recent Scale Computing HC3 System purchase! We are excited to have you as a customer and
look forward to making sure you are satisfied with every part of your experience with Scale Computing.
Scale Computing aims to provide you with an informative and productive introduction to your new HC3 System
solution. If you haven’t already, check out the convenient online installation references that pair with this HC3
Hardware and System Installation Guide.
Networking Preparations
Reference the Networking Guidelines and Recommendations guide for the most up-to-date information on
networking best practices and recommended configurations, as well as references for port requirements, physical
NIC layouts, and more.
System Preparations and Configurations
Reference the HyperCore Support Matrix for the latest on supported node configurations, system limitations and
best practices, virtual drivers, supported web browsers, and much more.
Rack Installation
Watch the 2 minute video for your purchased model for step-by-step assistance when racking the node. And yes,
it's really that easy!
If you're utilizing an HC3 Software Only node model - currently a Lenovo x3550 M5, Lenovo SR630, or Lenovo
SR650 platform - please see your hardware manufacturer's documentation and/or resources for information on
proper mounting, racking, and installation of your hardware lines.
© Scale Computing 2019 Version 3.0: 02/2019 | 4
HC3 Shipping, Hardware, and Power
It is important to understand the underlying hardware capabilities and power requirements of your specific node
lines. You'll find the base build options for each HC3 family line as well as their available upgrades in this chapter.
HC3 Family Shipping
HC1200
HC1250
HC1250D
HC1250DF
HC5250D
Shipping Dimensions
32" L x 23" W x 7" H
39" L x 24" W x 9" H
39" L x 24" W x 11" H
Shipping Weight
40 lbs
56 lbs
77 lbs
Carry Weight Out of Box
36 lbs
Minimum: 26.2 lbs (11.9 kg)
Maximum: 41.4 lbs (18.8 kg)
Minimum: 41.9 lbs (19 kg)
Maximum: 70.5 lbs (32 kg)
HC1000 Family Hardware
Compute and Networking
HC1200
Standard
HC1250
Standard
HC1200
Upgrade
Options
HC1250
Upgrade
Options
HC1250D(F)
Standard
HC1250D(F) Upgrade
Options
CPU
Intel Xeon
SP 3104
6 Cores - 6
Threads
1.7GHz
Intel Xeon
SP 4110
8 Cores - 16
Threads
2.1GHz
Intel Xeon
SP 4110
8 Cores - 16
Threads
2.1GHz
Intel Xeon
SP 4114
10 Cores - 20
Threads
2.2GHz
2 x Intel Xeon SP 4110
16 Cores - 32 Threads
2.1GHz
2 x Intel Xeon SP 4114
20 Cores - 40 Threads
2.2GHz
2 x Intel Xeon SP 6136
24 Cores - 48 Threads
3.0GHz
RAM
64GB DDR4
96GB DDR4
128GB DDR4
192GB DDR4
256GB DDR4
384GB DDR4
128GB DDR4
192GB DDR4
256GB DDR4
384GB DDR4
512GB DDR4
768GB DDR4
Networking
4 x 1GbE or 10GbE
10GBaseT (RJ-45)
Intel X550-T2
2 Public NICs Bonded
Active/Passive
2 Private NICs Bonded
Active/Passive
4 x 10GbE SFP+
Intel X710-DA4
2 Public NICs bonded
active/passive
2 Private NICs bonded
active/passive
4 x 1GbE or 10GbE
10GBaseT (RJ-45) Intel
X722
2 Public NICs Bonded
Active/Passive
2 Private NICs Bonded
Active/Passive
4 x 10GbE SFP+ Intel
X722
2 Public NICs bonded
active/passive
2 Private NICs bonded
active/passive
Power
Supply
2 x 500W
Redundant Power Supplies
2 x 750W
Redundant Power Supplies
© Scale Computing 2019 Version 3.0: 02/2019 | 5
Storage
Standard Storage
Storage Upgrade Options
HC1200
NL-SAS (7200 RPM)
4TB RAW Capacity / 2TB Usable Capacity (4x1TB)
NL-SAS (7200 RPM)
8TB RAW Capacity / 4TB Usable Capacity (4x2TB)
16TB RAW Capacity / 8TB Usable Capacity (4x4TB)
32TB RAW Capacity / 16TB Usable Capacity (4x8TB)
HC1250
NL-SAS (7200 RPM)
3TB RAW Capacity / 1.5TB Usable Capacity (3x1TB)
SSD
480GB RAW Capacity / 240GB Usable Capacity (1x480GB)
NL-SAS (7200 RPM)
6TB RAW Capacity / 3TB Usable Capacity (3x2TB)
12TB RAW Capacity / 6TB Usable Capacity (3x4TB)
24TB RAW Capacity / 12TB Usable Capacity (3x8TB)
SSD
960GB RAW Capacity / 480GB Usable Capacity (1x960GB)
1.92TB RAW Capacity / 960GB Usable Capacity (1x1.92TB)
3.84TB RAW Capacity / 1.92TB Usable Capacity (1x3.84TB)
7.68TB RAW Capacity / 3.84TB Usable Capacity (1x7.68TB)
HC1250D
NL-SAS (7200 RPM)
3TB RAW Capacity / 1.5TB Usable Capacity (3x1TB)
SSD
960GB RAW Capacity / 480GB Usable Capacity (1x960GB)
NL-SAS (7200 RPM)
6TB RAW Capacity / 3TB Usable Capacity (3x2TB)
12TB RAW Capacity / 6TB Usable Capacity (3x4TB)
24TB RAW Capacity / 12TB Usable Capacity (3x8TB)
SSD
1.92TB RAW Capacity / 960GB Usable Capacity (1x1.92TB)
3.84TB RAW Capacity / 1.92TB Usable Capacity (1x3.84TB)
7.68TB RAW Capacity / 3.84TB Usable Capacity (1x7.68TB)
HC1250DF
SSD
3.84TB RAW Capacity / 1.92TB Usable Capacity (4x960GB)
SSD
7.68TB RAW Capacity / 3.84TB Usable Capacity (4x1.92TB)
15.37TB RAW Capacity / 7.68TB Usable Capacity (4x3.84TB)
30.72TB RAW Capacity / 15.36TB Usable Capacity
(4x7.68TB)
Miscellaneous
Rack
Certifications
Miscellaneous
HC1200
1U Rack Height
1.7” (43mm) H x 17.2” (437mm) W x 25.6” (650mm) D
UL/CB, CE, FCC
Rack Rails, Power Cables, Bezel
Onboarding Reference Card
HC1250
1U Rack Height
1.7” (43mm) H x 17.2” (437mm) W x 25.6” (650mm) D
HC1250D
1U Rack Height
1.7” (43mm) H x 17.1” (434mm) W x 28.1” (715mm) D
HC1250DF
1U Rack Height
1.7” (43mm) H x 17.1” (434mm) W x 28.1” (715mm) D
© Scale Computing 2019 Version 3.0: 02/2019 | 6
HC5000 Family Hardware
Compute and Networking
HC5250D Standard
HC5250D Upgrade Options
CPU
2 x Intel Xeon SP 4110
16 Cores - 32 Threads
2.1GHz
2 x Intel Xeon SP 4114 2 x Intel Xeon SP 6136
20 Cores - 40 Threads 24 Cores - 48 Threads
2.2GHz 3.0GHz
RAM
128GB DDR4
192GB DDR4
256GB DDR4
384GB DDR4
512GB DDR4
768GB DDR4
1024GB DDR4
Networking
4 x 10GbE SFP+ Intel X722
2 Public NICs bonded active/passive
2 Private NICs bonded active/passive
Power
2 x 750W
Redundant Power Supplies
Storage
Base Storage
Storage Upgrade Options
HC5250D
NL-SAS (7200 RPM)
36TB RAW Capacity / 18TB Usable Capacity (9x4TB)
SSD
2.88TB RAW Capacity / 1.44TB Usable Capacity (3x960GB
NL-SAS (7200 RPM)
72TB RAW Capacity / 36TB Usable Capacity (9x8TB)
SSD
5.76TB RAW Capacity / 2.88TB Usable Capacity (3x1.92TB)
11.52TB RAW Capacity / 5.76TB Usable Capacity (3x3.84TB)
23.04TB RAW Capacity / 11.52TB Usable Capacity
(3x7.68TB)
Miscellaneous
Rack
Certifications
Miscellaneous
HC1250DF
2U Rack Height
3.4” (87mm) H x 17.5” (445mm) W x 28.3”
(720mm) D
UL/CB, CE, FCC
Rack Rails, Power Cables, Bezel
Onboarding Reference Card
© Scale Computing 2019 Version 3.0: 02/2019 | 7
HC1000 Family Environment and Power Specifications
HC1200/1250 Operating
Environment
Operating Air Temperature
5°C - 35°C (41°F - 95°F)
Non-Operating Air Temperature
-40°C - 70°C (-40°F - 158°F)
Operating Humidity
8% - 90% (non-condensing)
Non-Operating Humidity
5% - 95% (non-condensing)
HC1250D(F) Operating
Environment
Operating Air Temperature
10 °C - 35 °C (50 °F - 95 °F)
Altitudes above 900 m (2,953 ft), decrease the maximum ambient temperature by 1
°C for every 300-m (984-ft) increase in altitude.
Non-Operating Air Temperature
5 °C - 45 °C (41 °F - 113 °F)
Storage Air Temperature
-40 °C - +60 °C (-40 °F - 140 °F)
Operating Humidity
8% - 80% (non-condensing)
21 °C (70 °F) Max Dew Point
Storage Humidity
8% - 90% (non-condensing)
HC1200 Power
Idle
Load
Startup
Staging
Watts
138.4
204
147
37.1
Amps
1.2
1.804
1.199
0.307
kVA
0.1384
0.204
0.147
0.0371
BTU/hr
472.22
696.05
501.56
126.59
Test Voltage
121.1
120.6
120.9
121.2
HC1250 Power
Idle
Load
Startup
Staging
Watts
142.7
204
161.3
37.5
Amps
1.18
1.81
1.334
0.309
kVA
0.1427
0.204
0.1613
0.0375
BTU/hr
486.89
696.05
550.36
127.95
Test Voltage
121.1
120.6
120.9
121.2
© Scale Computing 2019 Version 3.0: 02/2019 | 8
HC1250D(F) Power 10GbE SFP+
Idle
Load
Startup
Staging
Watts
145
227
177
25.8
Amps
0.84
0.954
1.106
0.89
kVA
0.145
0.227
0.177
0.0258
BTU/hr
494.74
774.52
603.92
88.03
Test Voltage
122.2
122.2
122.2
122.2
HC1250D(F) Power 10GBaseT
Idle
Load
Startup
Staging
Watts
214
417
278
33.1
Amps
0.84
0.954
1.106
0.89
kVA
0.214
0.417
0.278
0.0331
BTU/hr
730.17
1422.80
948.54
112.94
Test Voltage
122.2
122.2
122.2
122.2
HC5000 Family Environment and Power Specifications
HC5250D Operating Environment
Operating Air Temperature
10 °C - 35 °C (50 °F - 95 °F)
Altitudes above 900 m (2,953 ft), decrease the maximum ambient temperature by 1 °C
for every 300-m (984-ft) increase in altitude.
Non-Operating Air Temperature
5 °C - 45 °C (41 °F - 113 °F)
Storage Air Temperature
-40 °C - +60 °C (-40 °F - 140 °F)
Operating Humidity
8% - 80% (non-condensing)
21 °C (70 °F) Max Dew Point
Storage Humidity
8% - 90% (non-condensing)
HC5250D Power 10GbE SFP+ Only
Idle
Load
Startup
Staging
Watts
252
370
276
27.1
Amps
0.84
0.954
1.106
0.89
kVA
0.252
0.37
0.276
0.0271
BTU/hr
859.82
1262.44
941.71
92.47
Test Voltage
122.2
122.2
122.2
122.2
© Scale Computing 2019 Version 3.0: 02/2019 | 9
HC3 Software Only Environment and Power Specifications
Lenovo x3550 M5 Operating
Environment
Operating Air Temperature
5 °C - 40 °C (41 °F - 104 °F)
Altitudes above 950 m decrease the maximum system temperature by 1 °C for every
175-m increase.
Non-Operating Air Temperature
5 °C - 45 °C (41 °F - 113 °F)
Storage Air Temperature
-40 °C - +60 °C (-40 °F - 140 °F)
Operating Humidity
8% - 85% (non-condensing)
24 °C Max Dew Point
Storage Humidity
8% - 85% (non-condensing)
27 °C Max Dew Point
Lenovo SR630 Operating
Environment
Operating Air Temperature
10 °C - 35 °C (50 °F - 95 °F)
Altitudes above 900 m (2,953 ft), decrease the maximum ambient temperature by 1
°C for every 300-m (984-ft) increase in altitude.
Non-Operating Air Temperature
5 °C - 45 °C (41 °F - 113 °F)
Storage Air Temperature
-40 °C - +60 °C (-40 °F - 140 °F)
Operating Humidity
8% - 80% (non-condensing)
21 °C (70 °F) Max Dew Point
Storage Humidity
8% - 90% (non-condensing)
Lenovo SR650 Operating
Environment
Operating Air Temperature
10 °C - 35 °C (50 °F - 95 °F)
Altitudes above 900 m (2,953 ft), decrease the maximum ambient temperature by 1 °C
for every 300-m (984-ft) increase in altitude.
Non-Operating Air Temperature
5 °C - 45 °C (41 °F - 113 °F)
Storage Air Temperature
-40 °C - +60 °C (-40 °F - 140 °F)
Operating Humidity
8% - 80% (non-condensing)
21 °C (70 °F) Max Dew Point
Storage Humidity
8% - 90% (non-condensing)
© Scale Computing 2019 Version 3.0: 02/2019 | 10
NOTE
All power and heat information provided below is approximate and may differ from your
environment depending on the hardware components you have selected.
Lenovo x3550 M5 Power
Idle
Load
Startup
Staging
Watts
92.6
161.4
116
14.1
Amps
0.746
1.336
0.6
0.095
kVA
0.0926
0.1614
0.116
0.0141
BTU/hr
315.95
550.70
395.79
48.11
Test Voltage
120.7
120.2
120.3
120.6
Lenovo SR630 Power
Idle
Load
Startup
Staging
Watts
145 - 214
227 - 417
177 - 278
25.8 - 33.1
Amps
0.84
0.954
1.106
0.89
kVA
0.145 - 0.214
0.227 - 0.417
0.177 - 0.278
0.0258 - 0.0331
BTU/hr
494.74 - 730.17
774.52 - 1422.80
603.92 - 948.54
88.03 - 112.94
Test Voltage
122.2
122.2
122.2
122.2
Lenovo SR650 Power
Idle
Load
Startup
Staging
Watts
252
370
276
27.1
Amps
0.84
0.954
1.106
0.89
kVA
0.252
0.37
0.276
0.0271
BTU/hr
859.82
1262.44
941.71
92.47
Test Voltage
122.2
122.2
122.2
122.2
© Scale Computing 2019 Version 3.0: 02/2019 | 11
HC3 Installation Preparation
All of the pertinent information you need to prepare for your HC3 system professional service engagements and
installation. Interested in the full line up of Scale Computing Professional Services? Check out our ScaleCare White
Paper here or our Professional Services page here!
What to Expect After Your Purchase
Our experienced Customer Success Coordinator will be in touch with you regarding project planning and scheduling
for your HC3 system. They will walk you through using the Customer or Partner Portal, answer general,
non-technical questions, provide necessary documentation, and all-in-all make sure you have every tool you need for
a successful implementation with the ScaleCare Support and Professional Services team!
Once you are scheduled, your assigned ScaleCare engineer will contact you at the previously scheduled date and
time with the provided contact number to walk you through your purchased professional services. These services
may involve more than a single call to ensure the proper technical planning has been made and all of the necessary
hardware is in place prior to the service engagement.
Network and installation professional services will require physical access to the network environment, switches,
and/or nodes as applicable in order to properly configure the hardware and assign IP schemes. Once the nodes are
initialized, the HC3 web interface will be available through a web browser and the remainder of the professional
services engagements will be handled through remote meetings with your ScaleCare engineers.
NOTE
If you have made the decision to self-install the HC3 system, please contact ScaleCare Support
once the system is initialized for a system health check, any applicable software updates, and
to make sure that the system is properly registered to your account.
Choosing to self-install may delay your deployment in the event of any issues. ScaleCare
Support reserves the right to take the necessary corrective actions on the system post
self-install on a first-come, first-serve basis with preference given to previously scheduled
professional services.
Pre-Installation Checklist
You will need the following equipment and information available and/or configured prior to the scheduled installation
time.
●Review the Networking Guidelines and Recommendations for all of your networking environment
requirements.
○1 LAN IP address for each node
○1 Backplane IP address for each node
○Network Subnet mask for the LAN IP
○LAN network Gateway IP address
○All applicable cables for your node series (1 GbE, 10GBase-T, 10 GbE SFP+)
© Scale Computing 2019 Version 3.0: 02/2019 | 12
○Any other cable converters, VLAN information, or networking information unique for your environment
●Review the Support Matrix for supported configurations, supported operating systems, supported drivers,
and more for your HC3 system implementation plans.
●Understand how to safely and properly rack your new HC3 nodes.
●Schedule your purchased professional services.
○Credentials should be emailed to all users on the account with Scale Computing within 24 hours of
product shipment (there is a typical 3 week build time before shipment). If you haven’t received
credentials within that time frame you can sign up manually by selecting New User? under the
appropriate Portal.
●Hardware installation tools.
○A Phillips-head screwdriver for installing the rail kit if needed
○A standard VGA monitor and USB keyboard to hook to the nodes for configuration
■A KVM may be used but is not recommended for initial configuration
●A machine local to the HC3 system network for HC3 web interface access after configuration (VPNs, port
forwarding, etc have been seen to block HC3 web interface access in the field)
Customer Portal Access
The customer Portal is for customer use only. Customers can use the Portal to:
●Manage account information
●Access assets
●Access shipments
●Access entitlements for support
●Create and manage support cases
●Schedule and monitor professional service engagements
●Access the Knowledge base for documentation, guides, application notes, frequently asked questions (FAQs),
and best practices
●Access forums and question boards
●Contact representatives directly
Customers automatically receive access to the customer Portal when they make their initial purchase of Scale
Computing assets. Once the nodes have been shipped, customers will receive an email from
[email protected] containing login information. Additional contacts from the company who are
associated with the account can register for a new login from the proper Portal page here after the initial purchase.
For more information about how to register for a new login at the Portal page, refer to Login or Register for a Portal
Account.
Partner and Distributor Portal Access
The partner Portal is for partners and distributors only. Partners can use the Portal to:
●Manage account information and view contacts
●Register deals, update existing registrations, and work assigned leads
●Access training materials, forums, and question boards
●Access the Knowledge database for documentation, guides, application notes, frequently asked questions
(FAQs), and best practices
© Scale Computing 2019 Version 3.0: 02/2019 | 13
●Contact representatives directly
●Manage customer accounts (follow the Professional Services Scheduling video)
Distributors can use the Portal to:
●Manage account information and view contacts
●Register deals, update existing registrations, and work assigned leads
●View all deal registrations by their value added resellers (VARs)
●Access training materials, forums, and question boards
●Access the Knowledge database for documentation, guides, application notes, frequently asked questions
(FAQs), and best practices
●Contact representatives directly
Partners and distributors automatically receive access to the partner Portal when they sign Scale Computing’s
partner agreement. After the agreement is signed, the partner account is activated and the partner receives an email
from [email protected] containing login information. After that time, additional partner contacts
associated with the partner that signed the agreement can register for a new login from the proper Portal page linked
here.
Login or Register for a Portal Account
Register for a Portal account to gain access to all of your account benefits.
A short video regarding this topic can be found here.
1. Open a web browser and navigate to www.scalecomputing.com.
2. Click Login in the upper right hand corner.
3. If you are a customer, click the Customer Portal link. If you are a partner or distributor, click the Partner Portal
link.
4. The Login screen shown below appears. The login screen appears the same for both the customer Portal
and partner Portal, so please be sure you are at the proper login page by verifying the URL.
5. If you have login credentials, type your username and password in the appropriate fields to access the Portal.
6. If you are an additional partner, distributor, or customer registering after initial access was granted to the
account contacts, click New User? underneath the Username and Password fields. The New User
Registration screen will appear as shown below.
© Scale Computing 2019 Version 3.0: 02/2019 | 14
7. The registration screen is the same for partners, distributors, and customers; only the pathway differs. Ensure
you are at the correct landing page by verifying the URL.
8. Provide the appropriate information for the three categories: Account Information, Contact Information, and
Address Information. The Email (Username) field will default to your Portal username for future access. The
Community Nickname field will be your general-use name in the forums and chat boards. All fields marked in
red are required.
9. Disregard the Password and Confirm Password fields. Your password is generated for you after registration
and sent to you by email. If you do fill out a password here it is ignored by the system.
10. Click Register once the form is complete. Your request is logged and reviewed for approval.
WARNING
When you first log into the Scale Computing Portal be sure to fill out your 'My Profile'
information from the top navigation bar. You can also adjust the time zone while scheduling
individual services.
The selected time zone in your profile will help to determine scheduling availability for your
installation. Contact the Customer Success Coordinator and/or ScaleCare Support if you need
assistance accessing the Portal or adjusting the time zone.
Environment Questionnaire
If you haven’t already, be sure to complete the environment questionnaire linked in your initial welcome email. It will
look similar to the image below.
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Scheduling Your Professional Services
When you are ready to begin scheduling your professional services engagements, including your HC3 system
installation, follow these steps.
A short video regarding this topic can be found here.
WARNING
Professional services can only be scheduled in their completion order. For example, the
Networking Configuration Service will be required to be scheduled and completed before the
HC3 System Installation Service can be scheduled.
1. Open a web browser and navigate to www.scalecomputing.com/support/login.
2. Log in to the Customer Portal or Partner Portal as appropriate.
3. Point to Support on the top navigation bar and a drop down menu will appear. Select Services from the drop
down choices.
4. The Professional Services page will be displayed. A list of all open professional services cases for your
account will be shown along with their current Status. Select Schedule Services to the left of the appropriate
case number to begin scheduling.
5. The Professional Services Scheduler will appear. All of the purchased and/or included professional services
will be listed to the left of the page in the order they are required to be completed.
6. Confirm the listed time zone is correct. If not, select the correct time zone from the drop down list and click
Update Time Zone before scheduling any events.
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7. Complete the Contact Info section as applicable for each professional service engagement. Some
professional service engagements have more than one step, as shown by the transitional arrows at the top of
the scheduling details.
NOTE
All steps of a single professional service engagement can be scheduled in a single session, but
will only allow each piece to be scheduled in order (the Planning Call cannot be scheduled after
the Installation, for example). Each part of the current professional service will need to be
completed before the next professional service engagement can be accessed.
8. Click an available date and time on the calendar and the appointment block below the Contact Info.
9. Confirm the selected date and time by clicking Schedule Time. If there is ever need to reschedule any
upcoming events the Reschedule Future Calls button can be used. It cannot reschedule events in the past,
however.
10. A confirmation email will be sent to the email address on record with the Portal user.
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Node Configuration
Prior to configuring the individual nodes be sure to verify network and cabling setup has been completed. The node
configuration process confirms connectivity between nodes during IP configuration, as well as the ability to connect
to a gateway before allowing node configuration to continue.
In order to configure your nodes you must have serial or graphical console access to the physical nodes. Serial
access is VT100 at 115,200 baud. Any standard VGA monitor and USB keyboard will work as a graphical console
and are recommended.
Configure the Nodes
All installations should be scheduled at least 24 hours in advance. The ScaleCare engineer assisting you will provide
the necessary credentials for command line access during the scheduled installation time.
NOTE
It is now possible to deploy a Single Node System (SNS). The commands provided below are
applicable to a single node or multiple node installation. For a single node installation, proceed
through Steps 1 to 4, and then skip to the next section, System Initialization.
All configuration of the nodes is done from the command line using a monitor and keyboard. Systems are
configured in a top-to-bottom configuration, with the top node in the rack being the designated 'first' node. The 'first
node' classification has no bearing on system operations outside of the installation configuration.
1. Hook the monitor and keyboard to the top node in the system. Access the node command line using the
provided credentials.
NOTE
If the login prompt is not shown try pressing SHIFT to disable console blanking. If the login
prompt is still not shown press CTRL+ALT+F1 to ensure the correct console session is active.
2. Run the command to begin node configuration: sudo scnodeinit
3. You may be prompted for a password. Use the same password as the node login.
4. You will be prompted for each piece of IP and network information. Once the LAN IP, LAN Netmask, LAN
Gateway, Backplane IP of this node, and Backplane IP of first node in system (which will be the same as
Backplane IP of this node on the first node). See below for an example of the first node’s IP configuration.
© Scale Computing 2019 Version 3.0: 02/2019 | 18
5. See the below image for the complete IP verification checks. The node configuration process is complete
when it either returns to the command line or the output says Entering forwarding state. The configuration
process generally takes 3-5 minutes.
Common Configuration Troubleshooting
Here are some common troubleshooting steps for node configuration issues.
●Verify the node IPs were typed correctly.
●Verify the chosen LAN and Backplane IP for the node configuration are not already in use elsewhere on the
network.
●The LAN and Backplane IPs must be on separate networks. The Backplane IP cannot be a publicly routable
IP and cannot be in the assigned LAN IP network.
You can use the following commands to re-initialize and/or bypass some network verification if needed for a test
environment.
WARNING
ScaleCare Support advises against bypassing the built-in network checks unless this is for a
test or lab environment and/or ScaleCare Support has specifically advised bypassing the
checks as part of a troubleshooting process.
Use of the bypass command outside of these instances has the potential to lead to networking
issues within the initialized HC3 nodes and system that may require ScaleCare Support
intervention and/or a system wipe and reset.
1. If the node initialization failed for any reason use this command to re-configure the node:
REINITIALIZE=yes sudo scnodeinit
2. If a LAN gateway is not accessible or not responding to ICMP requests, use this command:
BYPASS_NETWORK_CHECK=yes sudo scnodeinit
3. As used here, the options to re-configure a node and bypass LAN network checks can be combined:
BYPASS_NETWORK_CHECK=yes REINITIALIZE=yes sudo scnodeinit
© Scale Computing 2019 Version 3.0: 02/2019 | 19
System Initialization
Prior to initializing the system ensure all nodes have been successfully configured.
Initialize the System
All installations should be scheduled at least 24 hours in advance. The ScaleCare engineer assisting you will provide
the necessary credentials during the scheduled installation time.
NOTE
The commands provided below are applicable to a single node or multiple node installation.
Choose the proper option for your configuration.
All system initialization is done from the command line using a monitor and keyboard. Systems are configured
in a top-to-bottom configuration, with the top node in the rack being the designated 'first' node. The 'first node'
classification has no bearing on system operations outside of the installation configuration.
1. Hook the monitor and keyboard to the top node in the system. Log in to the node using the provided
credentials.
a. If you are utilizing the SNS configuration run the command to initialize the single node.
sudo singleNodeCluster=1 scclusterinit
b. If you are utilizing the cluster configuration, this command will initialize a system comprised of all the
previously configured nodes.
sudo scclusterinit
2. You may be prompted for a password. Use the same password as the node login.
3. Configured nodes will be listed on the screen. Verify all nodes that were configured are displayed on the list
for system initialization, as seen below. If utilizing the SNS configuration only the single node will be shown.
4. When all nodes are shown follow the prompt and press CTRL+c to proceed.
5. Enter yes to complete the system initialization as seen in the example below.
6. It will take approximately 15-20 minutes for the nodes to initialize in a cluster configuration. It will take
approximately 10-15 minutes for a node to initialize in a SNS. Once complete the HC3 web interface will be
accessible using the configured LAN IP of the node(s).
7. See the applicable User Guide for your software version for information on first-time system configuration if
needed.
© Scale Computing 2019 Version 3.0: 02/2019 | 20
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