Dell PowerEdge R610 User manual

Dell™ PowerEdge™
R610 Systems
Hardware Owner’s Manual

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel
is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,
and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
September 2009 Rev. A03

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 15
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 16
Hard-Drive Indicator Patterns for RAID . . . . . . . . . 17
Back-Panel Features and Indicators . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 23
Viewing Status Messages . . . . . . . . . . . . . 23
Removing LCD Status Messages . . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . 37
Warning Messages . . . . . . . . . . . . . . . . . . . 54
Diagnostics Messages . . . . . . . . . . . . . . . . . 54
Alert Messages . . . . . . . . . . . . . . . . . . . . . 54
Other Information You May Need . . . . . . . . . . . . 55

4Contents
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 57
Choosing the System Boot Mode . . . . . . . . . . . . 57
Entering the System Setup Program . . . . . . . . . . . 58
Responding to Error Messages. . . . . . . . . . . 58
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 58
System Setup Options . . . . . . . . . . . . . . . . . . 59
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Memory Settings Screen . . . . . . . . . . . . . . 61
Processor Settings Screen . . . . . . . . . . . . . 61
SATA Settings Screen. . . . . . . . . . . . . . . . 62
Boot Settings Screen . . . . . . . . . . . . . . . . 63
Integrated Devices Screen . . . . . . . . . . . . . 64
PCI IRQ Assignments Screen . . . . . . . . . . . . 65
Serial Communication Screen . . . . . . . . . . . 65
Embedded Server Management Screen . . . . . . 66
Power Management Screen . . . . . . . . . . . . 66
System Security Screen . . . . . . . . . . . . . . 68
Exit Screen . . . . . . . . . . . . . . . . . . . . . 69
Entering the UEFI Boot Manager. . . . . . . . . . . . . 70
Using the UEFI Boot Manager Navigation Keys . . 70
UEFI Boot Manager Screen. . . . . . . . . . . . . 71
UEFI Boot Settings Screen . . . . . . . . . . . . . 71
System Utilities Screen . . . . . . . . . . . . . . . 72
System and Setup Password Features. . . . . . . . . . 72
Using the System Password . . . . . . . . . . . . 72
Using the Setup Password . . . . . . . . . . . . . 74
iDRAC Configuration Utility . . . . . . . . . . . . . . . 76

Contents 5
Entering the iDRAC Configuration Utility . . . . . . 76
3 Installing System Components . . . . . . . . 77
Recommended Tools. . . . . . . . . . . . . . . . . . . 77
Inside the System . . . . . . . . . . . . . . . . . . . . 77
Removing and Replacing the Optional Front Bezel . . . 78
Information Tag . . . . . . . . . . . . . . . . . . . . . 79
Removing the Information Tag . . . . . . . . . . . 79
Replacing the Information Tag . . . . . . . . . . . 80
Opening and Closing the System . . . . . . . . . . . . 80
Opening the System . . . . . . . . . . . . . . . . 80
Closing the System . . . . . . . . . . . . . . . . . 81
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 82
Removing a Drive Blank . . . . . . . . . . . . . . 82
Installing a Hard-Drive Blank. . . . . . . . . . . . 83
Removing a Hot-Swap Hard Drive . . . . . . . . . 83
Installing a Hot-Swap Hard Drive . . . . . . . . . 84
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 85
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 85
Power Supplies . . . . . . . . . . . . . . . . . . . . . 87
Removing a Power Supply . . . . . . . . . . . . . 87
Installing a Power Supply . . . . . . . . . . . . . 88
Removing the Power Supply Blank. . . . . . . . . 89
Installing the Power Supply Blank . . . . . . . . . 89
Expansion Cards . . . . . . . . . . . . . . . . . . . . . 89
Expansion Card Installation Guidelines . . . . . . 89

6Contents
Installing an Expansion Card . . . . . . . . . . . . 90
Removing an Expansion Card. . . . . . . . . . . . 92
Expansion-Card Risers. . . . . . . . . . . . . . . . . . 92
Removing an Expansion-Card Riser . . . . . . . . 92
Replacing an Expansion-Card Riser . . . . . . . . 95
Internal SD Module . . . . . . . . . . . . . . . . . . . 95
Installing the Internal SD Module. . . . . . . . . . 95
Removing the Internal SD Module Card . . . . . . 97
Internal SD Flash Card . . . . . . . . . . . . . . . . . . 97
Installing an Internal SD Flash Card . . . . . . . . 97
Removing an Internal SD Flash Card . . . . . . . . 98
Internal USB Memory Key . . . . . . . . . . . . . . . . 98
Internal USB Cable. . . . . . . . . . . . . . . . . . . . 99
Removing the Internal USB Cable . . . . . . . . . 99
Installing the Internal USB Cable . . . . . . . . . 100
VFlash Media. . . . . . . . . . . . . . . . . . . . . . 100
Installing a VFlash Media Card . . . . . . . . . . 101
Removing a VFlash Media Card . . . . . . . . . 101
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . 101
Installing an iDRAC6 Enterprise Card. . . . . . . 101
Removing an iDRAC6 Enterprise Card . . . . . . 102
NIC Hardware Key . . . . . . . . . . . . . . . . . . . 103
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . 104
Removing a Cooling Fan . . . . . . . . . . . . . 105
Replacing a Cooling Fan . . . . . . . . . . . . . 106
Removing the Fan Assembly . . . . . . . . . . . 106
Replacing the Fan Assembly . . . . . . . . . . . 107
Removing the Plastic Fan Guide . . . . . . . . . 108

Contents 7
Replacing the Plastic Fan Guide . . . . . . . . . . 108
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 108
Removing an Optical Drive . . . . . . . . . . . . . 109
Installing an Optical Drive . . . . . . . . . . . . . 110
Integrated Storage Controller Card . . . . . . . . . . . 111
Removing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 111
Installing the Integrated Storage
Controller Card . . . . . . . . . . . . . . . . . . . 112
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 114
Removing a RAID Battery. . . . . . . . . . . . . . 114
Installing a RAID Battery . . . . . . . . . . . . . . 114
Removing the PERC 6/I Battery Cable . . . . . . . 114
Installing the PERC 6/I Battery Cable. . . . . . . . 115
System Memory . . . . . . . . . . . . . . . . . . . . . 116
General Memory Module Installation
Guidelines. . . . . . . . . . . . . . . . . . . . . . 116
Mode-Specific Guidelines . . . . . . . . . . . . . 117
Installing Memory Modules . . . . . . . . . . . . 120
Removing Memory Modules . . . . . . . . . . . . 122
Processors . . . . . . . . . . . . . . . . . . . . . . . . 122
Removing a Processor . . . . . . . . . . . . . . . 122
Installing a Processor . . . . . . . . . . . . . . . 125
System Battery . . . . . . . . . . . . . . . . . . . . . . 127
Replacing the System Battery . . . . . . . . . . . 127
Control Panel Assembly . . . . . . . . . . . . . . . . . 129
Installing the Control Panel Display Module . . . . 131
Removing the Control Panel Board. . . . . . . . . 131
Installing the Control Panel Board . . . . . . . . . 132

8Contents
SAS Backplane. . . . . . . . . . . . . . . . . . . . . 132
Removing the SAS Backplane . . . . . . . . . . 132
Installing a SAS Backplane . . . . . . . . . . . . 135
System Board. . . . . . . . . . . . . . . . . . . . . . 135
Removing the System Board . . . . . . . . . . . 135
Installing the System Board. . . . . . . . . . . . 138
4 Troubleshooting Your System . . . . . . . . 141
Safety First—For You and Your System . . . . . . . . 141
Troubleshooting System Startup Failure. . . . . . . . 141
Troubleshooting External Connections . . . . . . . . 141
Troubleshooting the Video Subsystem. . . . . . . . . 142
Troubleshooting a USB Device . . . . . . . . . . . . 142
Troubleshooting a Serial I/O Device. . . . . . . . . . 143
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 143
Troubleshooting a Wet System. . . . . . . . . . . . . 144
Troubleshooting a Damaged System. . . . . . . . . . 145
Troubleshooting the System Battery . . . . . . . . . . 146
Troubleshooting Power Supplies . . . . . . . . . . . 146
Troubleshooting System Cooling Problems . . . . . . 147
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 148
Troubleshooting System Memory . . . . . . . . . . . 148
Troubleshooting an Internal SD Card . . . . . . . . . 150

Contents 9
Troubleshooting an Internal USB Key . . . . . . . . . . 151
Troubleshooting an Optical Drive . . . . . . . . . . . . 151
Troubleshooting Hard Drives . . . . . . . . . . . . . . 152
Troubleshooting a SAS Controller. . . . . . . . . . . . 153
Troubleshooting an External Tape Drive . . . . . . . . 154
Troubleshooting Expansion Cards. . . . . . . . . . . . 155
Troubleshooting the Processors. . . . . . . . . . . . . 157
5 Running the System Diagnostics . . . . . . 159
Using Dell™ PowerEdge™ Diagnostics . . . . . . . . 159
System Diagnostics Features . . . . . . . . . . . . . . 159
When to Use the System Diagnostics . . . . . . . . . . 160
Running the System Diagnostics . . . . . . . . . . . . 160
System Diagnostics Testing Options . . . . . . . . . . 161
Using the Custom Test Options . . . . . . . . . . . . . 161
Selecting Devices for Testing . . . . . . . . . . . 161
Selecting Diagnostics Options . . . . . . . . . . . 161
Viewing Information and Results . . . . . . . . . . 162
6 Jumpers and Connectors . . . . . . . . . . . 163
System Board Jumpers . . . . . . . . . . . . . . . . . 163
Disabling a Forgotten Password . . . . . . . . . . . . 163
System Board Connectors . . . . . . . . . . . . . . . . 164

10 Contents
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 167
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 167
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager."
<F10> Enters System Services, which opens the Unified Server Configurator
from which you can access utilities such as system diagnostics. See the
Unified Server Configurator user documentation for more information.
<F11> Boot Mode set to BIOS: Enters the BIOS Boot Manager, which allows
you to select a boot device.
Boot Mode set to UEFI: Enters the UEFI Boot Manager, which enables
you to manage your system’s boot options.
<F12> Enters PXE boot (if enabled in System Setup program).
<Ctrl<E> Enters the iDRAC6 Configuration Utility, which allows access to the
system event log (SEL) and configuration of remote access to the
system.
<Ctrl<C> Enters the SAS Configuration Utility. See your SAS adapter
documentation for more information.
<Ctrl<R> Enters the PERC configuration utility. For more information, see the
documentation for your PERC card.
<Ctrl<S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your embedded NIC.

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front Panel Indicators and Features
Item Indicator, Button, or
Connector
Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
12345 7
8
9
10
6

About Your System 13
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint.
4 Video connector Connects a monitor to the system.
5 LCD menu buttons Allows you to navigate the control panel
LCD menu.
6 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
7 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the chassis back panel flash
blue until one of the buttons is pushed
again.
Item Indicator, Button, or
Connector
Icon Description

14 About Your System
LCD Panel Features
The system's LCD panel provides system information and status messages to
signify when the system is operating correctly or when the system needs
attention. See "LCD Status Messages" for information on specific status
codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight will switch off after five minutes of inactivity, and can be
turned on by pressing the Select button on the LCD panel. The LCD
backlight will remain off if the "No Message" option is selected through the
iDRAC6, the LCD panel, or other tools.
8 Hard drives (6) Up to six 2.5-inch hard drives
9 Optical drive
(optional)
One optional slim-line SATA DVD drive
or DVD+RW drive.
NOTE: DVD devices are data only.
10 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.
Item Indicator, Button, or
Connector
Icon Description

About Your System 15
Figure 1-2. LCD Panel Features
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight will turn off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
124
3

16 About Your System
Setup Menu
View Menu
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL log. This
can be useful when trying to match an LCD message
with an SEL entry.
Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Status Messages"
for a list of messages in this format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" to see the options
and option items that can be selected to display by
default on the Home screen.
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the "Set
home" submenu of the Setup menu (see "Setup
Menu").

About Your System 17
Hard-Drive Indicator Patterns for RAID
Figure 1-3. Hard Drive Indicators
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu").
1 drive-activity indicator (green) 2 drive-status indicator (green and
amber)
Option Description
12

18 About Your System
Drive-Status Indicator Pattern
(RAID Only)
Description
Blinks green two times per
second
Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is
applied. Drives are not ready for insertion or removal
during this time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per
second
Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online

About Your System 19
Back-Panel Features and Indicators
Figure 1-4 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-4. Back-Panel Features and Indicators
Item Indicator, Button, or
Connector
Icon Description
1 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
2 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.
3 serial connector Connects a serial device to the system.
4 PCIe slot 1 PCI Express (generation 2) x8-wide
expansion slot (full-height, half-length)
5 video connector Connects a VGA display to the system.
6 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint.
7 PCIe slot 2 PCIe Gen2 x8-wide expansion slot
(full-height, half-length)
8 Ethernet connectors
(4)
Embedded 10/100/1000 NIC
connectors.
9 system status indicator
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm
10 system status indicator Provides a power on indicator for the
back of the system
2
13456 8 910 11 12 13
7

20 About Your System
11 system identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the chassis back
panel light blue until one of the
buttons is pushed again.
12 power supply 1 (PS1) 717-W or 502-W power supply
13 power supply 2 (PS2) 717-W or 502-W power supply
Item Indicator, Button, or
Connector
Icon Description