● Take a few minutes to familiarize yourself with the available Scale Computing
onboarding documentation. The HC3 System Installation Guide provides more
detailed processes if needed, such as creating a new Portal account, port
requirements for various HC3 system features, and additional best practices.
○ HC3 System Onboarding Guide
● Ensure you have access to the Scale Computing Customer and/or Partner
Portal. Credentials should be emailed to all users on the account within 24 hours
of product shipment. If you haven’t received credentials within that time frame
you can sign up manually by selecting “New User?” under the appropriate Portal
from this link: https://www.scalecomputing.com/support/login/
○ When you first log into the Scale Computing Portal, be sure to fill out your
“My Profile” information from the top navigation bar. The selected
timezone will help determine scheduling availability.
● Schedule your installation and any purchased or included services on the Scale
Computing Portal. You’ll find these items under “Support -> Services” in the top
navigation bar. Click the “Schedule Services” link to schedule your installation
and/or professional services.
●“NOTE: Any purchased professional services, such as the Premium
Installation Service, the Networking Configuration Service, or the Switch
Configuration Service, will only allow scheduling in their proper order. This
means pre-installation services, such as the Networking Configuration
Service, will be required to be scheduled and completed before the
Installation can be scheduled in the Portal.”
○ All networking related services are reliant on using a switch from the
recommended switch list in the Networking Guidelines.
Rack Installation
