Shandong New Beiyang Information Technology Co., ltd. BK-C310 User manual

USER’S MANUAL
Embedded Thermal Printer
BK-C310
Shandong New Beiyang Information Technology Co., Ltd.

BK-C310 User’s Manual
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Declaration
Information in this document is subject to change without notice. SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to
improve products as new technology, components, software, and hardware become available. If users
need further data about these products, please feel free to contact SNBC or your local dealer.
No part of this document may bereproduced or transmitted in any form or by any means for any purpose
without the express written permission of SNBC.
Copyright
Copyright © 2015 by SNBC
Printed in China
Version 1.0
Trademark
Registered trademark of SNBC: .
Warning and caution
Warning: Items shall be strictly followed to avoid injury or damage to body and equipment.
Caution: Items with important information and prompts for operating the printer.
Caution: Thermal elements. No touching.
Warning: Do not touch equipment to avoid damaging it for static electricity.
SNBC has passed the following certifications:
ISO9001 Quality Control System Certification
ISO14001 Environmental Management System Certification
OHSAS18001 Occupational Health and Safety Management System Certification
IECQ QC 080000 Hazardous Substance Process Management System Certification
Contact us:
Address: No.169 huoju road, high-tech zone,Weihai, China
Hot line: 400-618-1368 800-860-1368
Fax: [phone]
PC: 264209
Website: www.newbeiyang.com.cn
The product has passed the following safety certifications:

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Safety instructions
Before installing and using the printer, please read the following items carefully:
1) Install the printer on a flat and stable surface;
2) Reserve adequate space around the printer so that convenient operation and maintenance can be
performed;
3) Keep the printer far away from water source, and do not expose the printer to direct sunlight, strong
light and heat;
4) Do not use or store the printer in a place exposed to high temperature, high humidity or serious
pollution;
5) Do not place the printer in a place exposed to vibration or impact;
6) No condensation is allowed to the printer. In case of such condensation, do not turn on the power
until it has completely gone away;
7) Connect the printer power to an appropriate grounding outlet. Avoid sharing one electrical outlet with
large power motors or other devices that may cause the fluctuation of voltage;
8) Disconnect the power when the printer is deemed to idle for a long time;
9) Don’t spill water or other electric materials into the printer (e.g. metal). In case this happens, turn off
the power immediately;
10)Do not allow the printer to start printing when there is no recording paper installed; otherwise the
print head and platen roller will be damaged;
11)To ensure quality print and normal lifetime, use recommended paper or its equivalent;
12)Shut down the printer when connecting or disconnecting interfaces to avoid damages to control
board;
13)Set the print darkness to a lower grade as long as the print quality is acceptable. This will help to
keep the print head durable;
14)Do not disassemble the printer without permission of a technician, even for repairing purpose;
15)Keep this manual safe and at hand for reference purpose.

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Revision History
Date
Version
Description
Author
2015-1-22
V1.0
Initial version.
Mr.Wang Qingfeng
Mr.Yu Yan
Mr. Feng Ning
Mr. Xu Shanhua

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Content
1Summary..............................................................................................................................................- 1 -
1.1 Brief introduction............................................................................................................................- 1 -
1.2 Main features.................................................................................................................................- 1 -
2Main technical index ..........................................................................................................................- 3 -
2.1 Technical specification..................................................................................................................- 3 -
2.2 Paper Specification........................................................................................................................- 5 -
3Structure and functions.....................................................................................................................- 8 -
3.1 Appearance ...................................................................................................................................- 8 -
3.2 External dimension........................................................................................................................- 9 -
3.3 Print unit and controlling parts ....................................................................................................- 10 -
3.3.1 Exterior of print unit and controlling parts..........................................................................- 10 -
3.3.2 Modules of print unit...........................................................................................................- 10 -
3.4 Presenter .....................................................................................................................................- 11 -
4Installation and suggestion.............................................................................................................- 12 -
4.1 Unpacking....................................................................................................................................- 12 -
4.2 Adjust the paper guide block.......................................................................................................- 12 -
4.3 Adjust the position of mark sensor..............................................................................................- 13 -
4.4 Connect the power adapter.........................................................................................................- 15 -
4.5 Connect interface cable...............................................................................................................- 16 -
4.5.1 Connect USB interface cable.............................................................................................- 16 -
4.5.2 Connect serial interface cable............................................................................................- 16 -
4.5.3 Connect paper near end sensor cable...............................................................................- 18 -
4.6 Install and load the paper roll......................................................................................................- 18 -
4.6.1 Steps to install the paper roll..............................................................................................- 18 -
4.6.2 Semi-automatic paper loading ...........................................................................................- 19 -
4.7 Install the printer..........................................................................................................................- 20 -
4.7.1 Notices................................................................................................................................- 20 -
4.7.2 Printer fixing........................................................................................................................- 20 -

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4.7.3 Operation space .................................................................................................................- 21 -
4.8 Install Windows driver .................................................................................................................- 22 -
4.8.1 Typical installation..............................................................................................................- 22 -
4.8.2 Advanced installation..........................................................................................................- 24 -
5Routine maintenance.......................................................................................................................- 27 -
5.1 Clean the mark sensor................................................................................................................- 27 -
5.1.1 Clean the left/right mark sensor on thermal side...............................................................- 28 -
5.1.2 Clean the middle mark sensor on thermal side.................................................................- 29 -
5.1.3 Clean the mark sensor on non-thermal side......................................................................- 30 -
5.2 Clean the print head and the platen roller ..................................................................................- 31 -
5.3 Clean the retraction sensor.........................................................................................................- 32 -
5.4 Clean the paper loading sensor..................................................................................................- 32 -
5.5 Clear the jammed paper in the cutter .........................................................................................- 32 -
5.6 Clear the jammed paper in the presenter...................................................................................- 33 -
6Troubleshooting and maintenance................................................................................................- 34 -
6.1 Errors and settlement..................................................................................................................- 34 -
6.2 Solution for common errors.........................................................................................................- 35 -
6.2.1 Problems during paper loading..........................................................................................- 35 -
6.2.2 Problems during printing ....................................................................................................- 35 -
6.2.3 Problems during paper output............................................................................................- 36 -
6.2.4 Other problems...................................................................................................................- 36 -
Appendix................................................................................................................................................- 37 -
Appendix 1 Self-test page.................................................................................................................- 37 -
Appendix 2 Software program...........................................................................................................- 40 -
Appendix 3 Optional parts.................................................................................................................- 41 -
Appendix 3.1 Buffer module.........................................................................................................- 41 -
Appendix 3.2 Components of paper roll shaft module................................................................- 42 -
Appendix 4 Safety parts list...............................................................................................................- 44 -

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1 Summary
1.1 Brief introduction
BK-C310printer is a high performance thermal printer equipped with cutter and presenter, it can accept
up to 300mm paper roll and the widest print width is 80mm. It can be widely used in various fields like
finance, retail, lottery, etc.
BK-C310 consists of the following modules:
Thermal printing unit
Presenter
Paper holder
Control board
Cutter
BK-C310 can be connected with other device by USB interface or serial interface. Drivers for Windows
2000/XP/2003/Vista/2008/Win7/Win8/Win8.1, Windows XP Embedded operating systems and the
software development kit based on DLL are available, as well as the CUPS drivers for Linux system.
1.2 Main features
Printing
High-speed
Low-noise thermal printing
High reliability
Presenter
Paper holding
Paper retraction
Paper ejection
Note: The Presenter is a paper accommodation mechanism and locates at the front end of the
printer;
Special functions
Anti-jam
Anti-pull
Detect the last ticket
Applications
Command set is compatible with ESC/POS standard;
Characters handling: zoom 1 to 6 times horizontally or vertically, rotation print (0°, 90°, 180°,
270°), bold, black/white reverse, underline, upside-down print;
Barcode print: print barcode by commands in horizon and vertical direction;
Character size (Font A or Font B) can be set by commands;
Can repeat printing by macro definition.
Printer maintenance

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Replace paper roll easily;
The top cover of printer can be opened, which is convenient for maintenance;
The top cover of Presenter module can be opened, which is convenient for maintenance;
Characteristics and parameters can be set by software;
Single USB interface or single serial interface is optional;
Mark identification and checkout;
Lower mark sensor for non-thermal side is adjustable;
Semi-auto paper loading;
Firmware can be updated on-line.

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2 Main technical index
2.1 Technical specification
Items
Parameter
203DPI model
Printing
Print method
Direct thermal line
Resolution
203×203DPI
Paper width
48~82.5mm
Print width
Maximum:80mm(3.2 "); default: 80mm
Maximum: 640 dots
Ticket length
70mm-350mm
Print speed
130mm/s (Max.)
RAM memory
8MB SDRAM
Flash memory
2/4MB
Print head temperature detection
Thermal resistor
Print head position detection
Micro switch
Paper /Mark detection
Photoelectric Sensor
Paper near end detection
Photoelectric Sensor
Communication interface
USB2.0
Barcode
Fonts
Graphics
Barcode
1-D barcode: UPC-A, UPC-E,JAN8 (EAN8), JAN13
(EAN13), CODE 39, CODE 93, CODE 128, ITF,
CODABAR
2-D barcode: PDF417,QR,Maxicode,2D GS1
Fonts
Standard ASCII, compressed ASCII
Optional Asian character set(Simplified Chinese,
traditional Chinese, Japanese, Korea)
Fonts Process
All fonts can be enlarged 1 to 6 times vertically and
horizontally respectively, Rotation Print (0°, 90°, 180°,
270°),Bold, white/black reverse, underline, upside-down
Graphics
Support bitmap to be downloaded to RAM and FLASH
Support direct bitmap print
Media
Paper type
Continuous paper/marked paper
Paper roll OD
250mm
Paper roll ID
25.4mm
Thickness
0.05mm-0.1mm
Thermal layer
Outward/Inward
Power
consumption
24VDC input / room temperature /
rated current
2.5A(standard test environment ,12.5% duty ratio)
PRESENTER
Presenter paper output detection
Mechanical photoelectric sensor
Presenter paper output speed
150mm/s
Presenter paper pull detection
No
Presenter paper jam detection
Photoelectric sensor
Presenter paper retraction
detection
No
Presenter paper retraction speed
150mm/s
Presenter paper output mode
Paper holding/Paper retraction/Paper ejection/Order
control/Close (optional)
Reliability
Print head lifetime
150KM (recommend paper，standard test environment，
12.5% duty ratio)

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Items
Parameter
203DPI model
Cutter lifetime
1 million cuts (recommend paper ，standard test
environment)
MTBF of main control board
360,000 hours
MCBF
7000000 lines
Environment
Operation environment
Operation environment（no power）：0～50℃，20～
90%RH（40℃）
Operation environment（include power）：0～45℃，20
～90%RH（40℃）
Storage environment
Temperature:-25°C ～60°C
Humidity: 15%～98% RH(40°C)
Physics
Character
Overall size
116(W) x 146.8(L) x 76.7(H)mm(mechanism module,
excluding paper holder)
Weight
1.5kg
Table 2.1 Technical specification
Caution:
DPI: dots printed for each inch. (One inch is about 25.4mm)
The real print speed is related with data transmission speed, speed darkness, print duty, control
commands and input voltage, which may be lower than that in above table.
PRESENTER is a mechanism accommodating paper, and locates at the front of the printer.
Therelationship between the working status of print unit and the environment is shown in the figure:
Fig. 2.1-1 Relationship between working status of print unit and environment

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2.2 Paper Specification
Paper type: Continuous /marked paper
Paper supply method: Paper roll
Paper width: 48-82.5mm
Paper weight: 45g～100g
Thermal layer: Outward/Inward
Paper roll specification:
Optional ID of paper roll core: ф10, ф18, ф25, ф40mm
Minimum ID of paper roll: ф16, ф24, ф31, ф46mm
Maximum OD of paper roll: ф300mm
Paper rollOD
Paper rollID
Paper roll
coreID
Fig. 2.2-1 Paper roll diagram
Note: The supported paper thickness and paper roll diameter is as followings when there is Presenter
module:
Paper thickness
Minimum paper roll ID
Remarks
45-80 um
Ф16
Outward paper
80-100 um
Ф31
45-100 um
Ф16
Inward paper
Recommended paper
Recommended continuous paper:
Paper type
Manufacturer
FD200
OJI Paper CO., LTD.
FD210
OJI Paper CO., LTD.
ADP78
OJI Paper CO., LTD.
PD150R
OJI Paper CO., LTD.
Table 2.2-1 Recommended paper

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Recommended marked paper:
The marked paper should meet the following requirement besides that of standard paper:
Mark position
There are three positions for mounting the mark sensor on the thermal side, and the left
and the right positions can be adjusted along with the paper guide block while the middle
position is fixed. The position for mounting the mark sensor on the non-thermal side is
continuously adjustable. The above mark sensor has requirements for the mark position,
referring to the Fig. 2.2-2;
In using marks, it is recommended to use the following parameter:
L1 mark width: 8mm≤L1≤paper width
L2 mark width:: 4mm≤L2≤8mm
The reflectivity of marks is less than 15%; The reflectivity of other part of the ticket
within mark width along paper feed direction is over 75%.There should not be any
characters, graphics as advertisement between marks space
Fig. 2.2-2 Mark position diagram
Caution:
Due to the dithering during paper feeding and tolerance of paper parameters, the mark positioning
position may have a tolerance of ±1mm.
Only one mark sensor is mounted on the non-thermal side when the printer is delivered from the
factory (default position is on the non-thermal side of paper path) and the mark sensor position is
continuously adjustable.

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Fig. 2.2-3 Mark sensor
1- Right mark sensor on the thermal side
2- Left mark sensor on the thermal side
3- Middle mark sensor on the thermal side
4- Mark sensor on the non-thermal side
Caution:
The mark sensor on non-thermal side is the default sensor when delivery from the factory, and the
middle mark sensor on thermal side is used as paper feeding sensor;
The middle mark sensor on thermal side is optional, while only one of the other three sensors can
be installed.
Caution:
Please use the recommended paper or its equivalents. Using other types of paper may affect print
quality and reduce the print head lifetime;
Do not paste the paper to the shaft core;
If the paper comes in contact with chemical or oil, it may discolor or be less heat sensitive, which
will greatly affect the print quality;
Do not rub the paper surface with a nail or hard metal. Otherwise it may discolor;
When the temperature goes up to 70℃, paper will discolor. So please be careful to the effect of
temperature, humidity and sunlight in environment.

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3 Structure and functions
3.1 Appearance
Fig. 3.1-1 BK-C310 printer appearance
1 —Button
2 —Buffer module (optional)
3 —Button for opening and closing the top cover
4 —Paper near sensor socket
5 —Paper guide block
6 —Communication interface (USB or serial interface is optional)
7 —Power interface
8—Paper exit
9—Presenter
10 —Print module

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3.2 External dimension
Overall size of the printer
Fig. 3.2-1 Overall size of printer with buffer
Fig. 3.2-2 Overall size of printer without buffer

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3.3 Print unit and controlling parts
The controlling parts include circuit board and corresponding adjustment buttons and interfaces.
3.3.1 Exterior of print unit and controlling parts
The print unit consists of print mechanism and cut mechanism, referring to the fig.3.3-1:
Fig.3.3-1 Print unit and controlling parts
1 —Feed/Cut button
2 —Error LED
3 —Power LED
4 —Paper near sensor socket
5 —Paper guide block
6 —Communication interface (USB or serial interface is optional)
7 —Power interface
8—Button for opening and closing the top cover
9—Paper entry
Note: The power cord connected with power interface 7 has power.
3.3.2 Modules of print unit
Feed/Cut button
Print self-test page: keep pressing the FEED button while turning on the power for 1s, the
printer will print the self-test page;
Feed paper: under normal conditions, press the FEED / CUT button, the printer will feed
paper, and the printer will stop feeding paper when release the FEED / CUT button. During
paper feeding, the Presenter will start when the paper head enters the Presenter, and the
Presenter will stop running when the paper head is held by the Presenter;
Cut paper: the printer will cut paper if press the FEED / CUT button for two times
continuously.
Caution:
The printer will not run when press the FEED button under error status.

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Button for opening and closing the top cover
After pressing the button for opening and closing the top cover, the top cover module can be
opened for maintenance work, such as clear jammed paper jam, clean the print head/platen
rollers.
Power switch
Press “O” to turn off the power, or press “—”to turn on the power.
Error LED (Red)
Indicate different status of printer. Normally, it is off; under error status (like paper end), it will flash.
Note: Error LED also flashes when the printer executes macro definition.
Power LED (Green)
Indicate whether the power is on or not and it is always on when the printer is turned on.
Heating:
The print head and the motor gives out heat while using, please do not touch it just after operation.
3.4 Presenter
Fig. 3.4-1 Appearance of Presenter
1- Presenter FFC cable
2- Paper retraction sensor: Check whether the paper is retracted correctly during the process of
paper retraction.
3- Paper out sensor: Detect the status of print paper and confirm whether the print paper has
been taken away or not.
4- Presenter top cover: After pressing the snap-fit, the cover can be opened for clearing
Presenter jammed paper.
5- Paper outlet mouth.
6- Snap-fit for fixing the top cover.

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4 Installation and suggestion
4.1 Unpacking
Open thecarton and checkwhether all items listed on the packing listare included or have any damages.
In case of damages or missing items, please contact your dealer or the manufacture for assistance.
4.2 Adjust the paper guide block
After unpacking the package, adjust the paper guide block to adapt to the corresponding paper width
before installing the printer.
BK-C310 can use paper of 48-82.5mm width.Adjust thepaper guide block tothecorresponding scale as
shown in the following figure. There are six scales: 82.5,80,76,70,56 and 48mm. Move the paper guide
block until its gap aligns with the round dot of target scale.
Fig. 4.2-1 Paper guide block adjustment diagram
Caution:
Refer to the following figure, release the screw fixing the paper guide block in counterclockwise
direction (do not need to remove the screw completely) before adjusting it, and then tighten the
screw after moving the paper guide block in place.

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Fig. 4.2-2 Adjust the screw fixing paper guide block
4.3 Adjust the position of mark sensor
There are four mark sensors onBK-C310 printer and their positions on the left/right side or
thermal/non-thermal side can be adjusted. Detail mounting positions please refer to the following figure:
Fig. 4.3-1Mounting positions of mark sensors
No. of mark
sensor
Name of mark
sensor
Adjustment method
1
Right mark sensor
on the thermal side
The sensors are installed on the left/right paper guide block, and
the adjustment method is the same as that of paper guide block.
Detail adjustment method refers to the adjustment method of
paper guide block.
2
Left mark sensor on
the thermal side
3
Middle mark sensor
on the thermal side
The mark sensor is fixed and its position is not adjustable.
4
Mark sensor on the
non-thermal side
The mark sensor position is continuously adjustable and the
adjustment method refers to the following contents of this section.
Table 4.3-1 Adjustment method of mark sensors

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When the marks are on the non-thermal side of paper, the mark sensor 4 on non-thermal side will be
used for detection. The position of mark sensor can be continuously adjusted in following steps:
1) Open the top cover of printer, and then remove the lower mark sensor cover as shown in
the Fig. 4.3-2.
Fig. 4.3-2 Remove the lower mark sensor cover
2) Adjust the lower mark sensor position to align it with the mark on paper as shown in the
Fig.4.3-3.
Fig. 4.3-3 Adjust the lower mark sensor position
3) Install the lower mark sensor cover and close the top cover after adjusting the lower mark
sensor in place.