Shark ROTATOR NV500 SERIES User manual

®
sharkclean.com
1-800-798-7398
NV500
Series
INSTRUCTIONS

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1-800-798-7398
THANK YOU
for purchasing the Shark® Rotator® Professional Lift-Away®
PLEASE READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get
a complete understanding of your new Shark
Rotator Professional Lift-Away.
If you have any questions, please call the
customer service line at 1-800-798-7398.
TECHNICAL SPECIFICATIONS
Voltage: 120V, 60Hz
Watts: 1100W
Amps: 9A
REGISTER YOUR PURCHASE
registeryourshark.com
1-800-798-7398
RECORD THIS INFORMATION
Model Number: ��������������������������������������
Date Code: �����������������������������������������
Date of Purchase (Keep receipt): �����������������������
Store of Purchase: �����������������������������������
TIP: You can find the
model number on the
rating label located on
the back of your unit.
TIP: You can locate the
date code on one of the
prongs of the power
cordplug.

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CONTENTS
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Getting to Know Your Shark® Rotator®
Professional Lift-Away® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Assembling Your Vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Your Vacuum in Upright Mode . . . . . . . . . . . . . . . . . . . . 9
What Does the Brushroll Indicator Light Mean? � � � � � � � � � � � � � 9
Using Your Vacuum in Above-Floor Mode . . . . . . . . . . . . . . . .11
The Benefits of Suction Control � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Using Your Vacuum in Lift-Away Mode . . . . . . . . . . . . . . . . . . 13
Lift-Away Cleaning � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Compatible Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Emptying the Dust Cup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Cleaning the Filters � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �18
Bottom of Floor Nozzle � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �19
Hose Cuff at Base of Pod � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 20
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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THE POWER NOZZLE, WAND, AND
HANDLE CONTAIN ELECTRICAL
CONNECTIONS:
• These are not serviceable parts.
• Do not use to vacuum any liquids.
• Do not immerse in water.
•
If handle/wand is damaged, discontinue use.
1Inspect power cord and plug for any
damage before use. DO NOT use vacuum
cleaner with a damaged cord or plug.
Turn off all controls before plugging in or
unplugging the vacuum cleaner. Store
your vacuum cleaner with the power cord
secured around the two cord hooks.
2 DO NOT use outdoors or on wet surfaces.
Use only on dry surfaces.
3Unplug from electrical outlet when not in
use and before servicing.
4If vacuum cleaner is not working as it
should, or has been dropped, damaged,
left outdoors, or dropped into water,
return it to SharkNinja Operating LLC for
examination, repair, or adjustment.
5The hose contains electrical wires. DO NOT
use when damaged, cut, or punctured.
6DO NOT pull or carry vacuum cleaner by
the cord or use the cord as a handle.
7DO NOT unplug by pulling on cord. Grasp
the plug, not the cord.
8DO NOT handle plug or vacuum cleaner
with wet hands.
9DO NOT run the vacuum cleaner over the
power cord, close a door on the cord, or
pull the cord around sharp corners.
10 The use of an extension cord is NOT
recommended.
11 DO NOT leave vacuum cleaner unattended
when plugged in.
12 Keep cord away from heated surfaces.
13 Always turn off the vacuum cleaner before
connecting or disconnecting motorized nozzle.
GENERAL USE
14 Use only as described in this manual.
1 5 Keep your work area well lit.
16 Keep the vacuum cleaner moving over
the carpet surface at all times to avoid
damaging the carpet fibers.
17 DO NOT place vacuum cleaner on unstable
surfaces such as chairs or tables.
18 DO NOT put any objects into openings. DO
NOT use with any opening blocked; keep
free of dust, lint, hair, and anything that
may reduce airflow.
19 DO NOT allow the appliance to be used by
children. Close attention is necessary when
used near children. This is not a toy.
20 DO NOT use without dust cup and/or filters
in place.
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electric shock, and property damage
resulting from improper use of the appliance, carefully observe the following
instructions. This unit contains electrical connections and moving parts that
potentially present risk to the user.

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DUST CUP/FILTERS/ACCESSORIES
Before turning on the vacuum:
21 Make sure that all filters are thoroughly dry
after routine cleaning.
22 Make sure that dust cup and all filters are
in place after routine maintenance.
23 Make sure accessories are free of
blockages.
24 Only use Shark®-brand filters and
accessories (failure to do so will void
thewarranty).
HOSE ATTACHMENTS
25 DO NOT use if airflow is restricted. If the air
paths or the motorized floor nozzle become
blocked, turn the vacuum cleaner off and
unplug from electrical outlet. Remove
all obstructions before you turn on the
unitagain.
26 Keep the end of the hose and accessory
openings away from face and body.
27 Keep cleaning tools and hose suction
openings away from hair, face, fingers,
uncovered feet, or loose clothing.
2 8 Only use manufacturer’s recommended
attachments.
GENERAL CLEANING
29 DO NOT vacuum up large objects.
30 DO NOT vacuum up hard or sharp objects
such as glass, nails, screws, or coins that
could damage the vacuum cleaner.
31 DO NOT vacuum up drywall dust,
fireplace ash, or embers. DO NOT use
as an attachment to power tools for dust
collection.
32 DO NOT vacuum up smoking or burning
objects such as hot coals, cigarette butts,
or matches.
33 DO NOT vacuum up flammable or
combustible materials (e.g., lighter fluid,
gasoline, or kerosene) or use vacuum in
areas where they may be present.
34 DO NOT vacuum up toxic solutions (e.g.,
chlorine bleach, ammonia, or drain cleaner).
35 DO NOT use in an enclosed space
where vapors are present from paint,
paint thinner, moth-proofing substances,
flammable dust, or other explosive or toxic
materials.
36 DO NOT vacuum up any liquids.
37 DO NOT immerse vacuum cleaner in water
or other liquids.
38 Use extra care when cleaning on stairs.
POLARIZED PLUG
To reduce the risk of electric shock, this
vacuum cleaner has a polarized plug (one
blade is wider than the other). As a safety
feature, this plug will fit into a polarized outlet
only one way. If the plug does not fit fully into
the outlet, reverse the plug. If it still does not fit,
contact a qualified electrician. DO NOT force
into outlet or try to modify to fit.
SAVE THESE INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE

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1-800-798-7398
GETTING TO KNOW YOUR SHARK®
ROTATOR® PROFESSIONAL LIFT-AWAY®
WELCOME!
Congratulations on
your purchase. Use
this Owner’s Guide to
learn about your new
vacuum’s great features.
From assembly to use
to maintenance, you will
find it all in here.
MAIN UNIT
AHose
BSuction Control
CHandle Release Button
DHose Clip
EUpper Cord Hook
FPower Button
GLift-Away Button
HBrushroll On/Off Button
IWand Release Button
JWand
KLower Cord Hook
LMotorized Floor Nozzle
MBrushroll Indicator Light
NHeadlights

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F G
I
C
H
Cord
Hook
Cord
Hook
Cord
Hook
Cord
Hook
L
J
A
B
E
K
M
N
Cord
Hook
D

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1Place the pod onto
floornozzle.
ASSEMBLING
YOUR VACUUM
2Slide wand into base
ofpod.
STEP 1 STEP 2
TIP: For quick cord
access, rotate upper hook
down and remove cord.
TIP: To store your
vacuum, wrap cord
around cord hooks.
TIP: Use cord clip located
on the back of wand to
hold cord in place while
vacuuming.

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3Insert handle into top of wand. Then attach
hose to hose connector on base of pod.
4Insert tools into accessory clips, then
secure the hose to the hose clip by
pushing the knob into its socket.
STEP 3 STEP 4

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USING YOUR VACUUM
IN UPRIGHT MODE
WARNING: DO
NOT use to vacuum
up drywall dust,
fireplace ash, or
embers. DO NOT use
as an attachment to
power tools for dust
collection.
WHAT DOES THE
BRUSHROLL INDICATOR
LIGHT MEAN?
Solid Green
The brushroll is on and
working as it should.
Solid Red
There is a jam in the brushroll
area. Turn your vacuum off
and remove the blockage.
No Light
The brushroll is off. To turn it
on, press the BRUSHROLL
button. The light should turn
green, and the brushroll
should spin.
1Plug power cord into outlet. Place foot on floor nozzle
andtilt handle back.
STEP 1
Brushroll
Indicator

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2Press POWER to clean hard-floor surfaces,
area rugs, or above floor. The brushroll will
not spin in this mode.
3Press POWER and BRUSHROLL to clean
carpets. The Brushroll Indicator Light will
illuminate green. The brushroll will spin
only when the vacuum is reclined and the
Brushroll Indicator Light is green.
NOTE: For deep cleaning per ASTM F 608 (embedded
dirt in carpets), please ensure brushroll is on with the
suction control closed.
STEP 2 STEP 3

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Cord
Hook
1Press Handle Release
button when you need to
clean within short reach.
USING YOUR VACUUM
IN ABOVE-FLOOR MODE
Press Wand Release button
on pod when you need to
clean with a longer reach.
STEP 1
OR
THE BENEFITS OF
SUCTION CONTROL
Suction Control is a way for
you to adjust suction power
when you are using different
tools or vacuuming different
surfaces. For example, if you
are feeling resistance while
vacuuming thick carpet or
upholstery, slide the Suction
Control to the left to MIN to
help reduce your push/pull
effort.

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Suction
Control
MAX MIN
2Insert wand or handle directly into desired
tool and pivot back to release tool from clip.
3The Suction Control collar is located
at the base of the top handle. Suction
Control offers variable suction based on
your needs. Slide toward MIN to minimize
suction, and slide toward MAX to maximize
suction.
STEP 2 STEP 3

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LIFT-AWAY CLEANING
1Press Lift-Away to lift pod
off floor nozzle.
USING YOUR VACUUM IN
LIFT-AWAY® MODE
WARNING: Lift-Away
mode requires stable
footing. Using Lift-
Away mode without
stable footing may
result in personal injury.
TIP: Hold pod in hand
when cleaning in Lift-Away
mode.
WHAT IS LIFT-AWAY?
Our Lift-Away feature allows
you to remove the pod from
the floor nozzle to easily clean
stairs, above-floor areas with
accessories, or hard floors with
the hard-floor attachments.
2Press Handle Release
button when you need to
clean within short reach.
Cord
Hook

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3 Or you can press Wand Release button
on pod when you need to clean with a
longerreach.
4Attach desired cleaning tool to the end of
handle or wand.
OR

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COMPATIBLE
ACCESSORIES
There are a variety of
accessories that are compatible
with this vacuumseries.
The Quick Start Guide shows
the select accessories that are
included with your model.
To purchase additional
accessories, go to
sharkaccessories.com
A Crevice Tool
Gives you extended cleaning reach for small spaces.
B Dusting Brush
Cleans hard surfaces and upholstery.
C Straight Suction Floor Nozzle
Designed to pick up large and small debris from all hard-floor
surfaces and area rugs.
D Wide Upholstery Tool
Remove pet hair and dust from curtains and other delicate
fabrics and upholstery.

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A
B
C
D

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To keep your vacuum’s
suction power optimal, follow
these instructions. Make
sure unit is off and cord is
unplugged.
MAINTENANCE
RECOMMENDED
FILTER CLEANING
SCHEDULE:
Pre-Motor Filter Kit
(Foam & Felt)
XFF500
Clean every 3 months.
Post-Motor Filter
(HEPA)
XHF500
Clean once a year.
EMPTYING THE DUST CUP
1Pull up on dust-cup
release latches and lift
dust cup off pod.
2Hold dust cup over a trash
bin and press the bottom
dust-cup release latch.
STEP 1 STEP 2
WARNING: To reduce
the risk of shock and
unintended operation,
turn power off and
unplug unit before
servicing.
Hand wash with
water only to prevent
damage from
cleaning chemicals.
Allow ALL filters
to dry completely
before replacing
in the vacuum to
prevent liquid from
being drawn into
electric parts.
IMPORTANT: Do not use
soap when cleaning the
HEPA filter.

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3Press top dust-cup
release latch to access
dust screen and remove
built-up debris asrequired.
CLEANING THE FILTERS
1Pre-Motor
(foam and felt):
With the dust cup
removed, take out the
foam and felt filters, and
rinse with water. Tap loose
dirt off filters between
washes asneeded.
2Post-Motor (HEPA):
To access the HEPA
filter, press the button on
top of the grill, and pull
the grill away from the
vacuum. Remove and
rinse the HEPA filter.
STEP 3
HEPA
FELT FILTER
FOAM FILTER
FILTER FRAME

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MAINTENANCE
WARNING: To reduce
the risk of shock and
unintended operation,
turn power off and
unplug unit before
servicing.
TIP: You can also check
for blockages in the hose
and tubes. Just remove
floor nozzle, dust cup,
wand, and hose and
shine a flashlight in the
openings.
1Using a coin, turn the
screws to the unlock
position and pull up
to expose the airway.
Remove the blockage.
2Remove any string, hair
or debris that may be
wrapped around the
brushroll.
STEP 1 STEP 2
BOTTOM OF FLOOR NOZZLE