
Fault
VI. Troubleshooting
Cause Remedy
Difficulty
in startup
1. The supply voltage is too low.
2. The Pump suffers a phase loss.
3. The screw is blocked.
4. The voltage drop of the cable is
too high.
5.The stator winding is burnt.
1. Adjust the voltage to ±10% of the rated value.
2. Inspect the plug, the cable, and the head of the
outgoing line of the switch.
3. Correct the part blocked.
4. Use a thickened cable.
5.Re-insert the winding or carry out overhaul.
Low
water
yield
1. The mesh enclosure is blocked.
2. The screw or rubber stator is
seriously worn.
3. The submersion depth of the
Electric Pump is less than
standard and air is absorbed.
4.The screw rotates reversely.
1. Clear away sundries like water plants.
2. Replace the screw or rubber stator.
3. Adjust the submersion depth of the Electric
Pump, which shall not be less than 0.5m.
4.Exchange any two phases of a three-phase
electric pump.
No flow
suddenly
1. The switch is disconnected or
the fuse is burnt.
2. The power supply is cut off.
3. The screw is blocked.
4. The stator winding is burnt.
5. The protector trips.
6. The outlet pipe falls off.
7.The impact by backwater exists
in the pipeline and the screw gets
loose.
1. Inspect whether the head range or the voltage
of the power supply conforms to the relevant
provisions and make adjustments.
2. Find out the cause of power failure and clear
the relevant fault.
3. Clear away sundries.
4. Re-insert the winding or carry out overhaul.
5. Find out the relevant cause (too low supply
voltage, overload, or blocked screw) and remove
the fault.
6. Re-connect the pipeline.
7.Disassemble the Electric Pump and re-tighten
the screw, and add a check valve to the pipeline.
Stator
winding
burnt
1. The Electric Pump suffers from
a phase loss and operates for a
long time.
2. Water leakage occurs due to the
damaged mechanical seal,
causing the interturn or interphase
short circuit.
3. The screw is blocked.
4. The Electric Pump start
frequently or operates without
water for a long time.
5.The Electric Pump makes
overload operation.
Disassemble the winding and re-insert the
winding as per the concerned technical
requirements as well as immerse and dry the
insulating varnish or deliver the winding to the
repair station for repair.
Notes:
1. All the diagrams in this Operating Manual shall be only for reference, the Electric Pump
purchased and its accessories might be different from those indicated in this Operating Manual.
Your understanding is really appreciated.
2. This series of products is subject to continuous improvements and changes without further
notice and a product (including its appearance and color) in kind shall prevail.