
IX. Common Faults and Troubleshooting
Fault Cause Remedy
The motor
does not
revolve
1. The cable of the Electric Pump is
contacted badly or broken.
2. The impeller is blocked.
3. The stator winding is burnt.
4. The voltage is low.
5. The voltage of the cable drops too
much.
6. The capacitor is damaged.
1. Inspect the terminal or replace the cable.
2. Correct the blocked part or remove sundries.
3. Re-insert the winding or carry out overhaul.
4. Adjust the supply voltage to a value within the
range of 0.9-1.1 times the rating.
5. Thicken the cable as required.
6. Replace the damaged capacitor with another
one of the same capacity.
The motor
operates but
the water
pump has no
water flow
1. There is air leakage at the inlet pipe.
2. The bottom valve or check valve is not
opened or is blocked.
3. Air gets in through the seal.
4. The water level is lower than the
suction lift limit of the Electric Pump.
5. The water pump is not filled with water.
6. The impeller is damaged.
7. There is a high pipe resistance and an
ill-suited pump model
1. Check whether the sealing at the inlet pipe or
any connection is perfect and ensure that the
sealing is reliable.
2. Inspect the flexibility of the bottom valve and
the check valve and remove obstacles.
3. Adjust or replace the seal.
4. Check the water level and adjust the
installation height of the Electric Pump.
5. Again fill the pump body with water.
6. Replace the impeller.
7. Reduce the bends of the pipeline and re-select
a model.
The flow is
insufficient
1. The pipeline is too long or bent too
much, or the lift is too high.
2. Lack of water resource and the bottom
valve and check valve are blocked.
3. The impeller is damaged
4. The nozzle, jet pipe or impeller is
blocked.
5. The motor revolves reversely.
6.The water level is low and close to the
suction lift limit of the Electric Pump.
1. Shorten the pipeline, use the Electric Pump
within its range of lift or make the bending of the
pipeline gentle.
2. Check the source of water; Clear away
sundries.
3. Replace the impeller.
4. Clear away sundries of nozzle, jet pipe, and
impeller
5. Exchange any two phases of the three-phase
power supply.
6. Reduce the installation height of the Electric
Pump.
The Electric
Pump stops
running
suddenly
under normal
operation
1. The switch is disconnected or the fuse
is burnt.
2. The impeller is blocked.
3. The stator winding is burnt.
4. The motor is overloaded and the
thermal protector trips.
1. Inspect whether the lift or supply voltage used
complies with the relevant provisions and make
an adjustment accordingly.
2. Clear away sundries.
3. Re-insert the winding or carry out overhaul.
4. Make automatic resetting of the protector after
the temperature declines, inspect the cause of
overload and eliminate the relevant errors.
The stator
winding is
burnt.
1. The supply voltage is too low.
2. Water gets into the motor, which leads
to coil short circuit
3. The impeller is blocked.
4. The Electric Pump starts frequently.
5. The Electric Pump makes overload
operation.
Do troubleshooting, disassemble the winding and
re-insert the winding as per the concerned
technical requirements as well as immerse and
dry the insulating varnish or deliver the winding
to the repair station for repair.