10
File Compatibility Chart
Function Form Mstar 01
support Comment
Picture format
JPEG Maximum Resolution:
8000 X 8000 pixels
BMP
Frequently Asked Questions
Q. Why can’t the Digital Photo Frame play all images or movie files?
A: The Digital Photo Frame can support JPEG, MP3 and some video
format depending on the product specification. It may not read some files
downloaded from the internet.
Q. I have a memory card in the Digital Photo Frame, but it’s not reading
the card, what should I do?
A: First, make sure that you are using a memory card that is supported by the
Digital Photo Frame. Second, ensure that the memory card is inserted all the way
into the correct slot. Third, choose the correct card icon which you want to play.
Q. Why do some pictures load faster than others?
A: Higher resolution pictures usually load slower.
Q: Why can’t the DPF read my USB storage device?
A: Firstly, check that the USB storage device is working by plugging it into a
PC or other DPF, and that there is actually data on it.
Secondly, check that the data is in a format/file type supported by the DPF.
Thirdly, turn off the DPF, turn it on again.
Q: Who can I contact if I am having trouble setting up my DPF?
A: Email: support@shintaro.com.au