Siemens WM12N264ES User manual

Washing machine
WM12N264ES
en User manual and installation instructions
Register your product on My Siemens and discover
exclusive services and offers.
siemens-home.bsh-group.com/welcome
The future moving in.
Siemens Home Appliances

en
2
Futher information and explanations are
available online:
Table of contents
1 Safety............................................4
1.1 General information....................4
1.2 Intended use...............................4
1.3 Restriction on user group...........4
1.4 Safe installation ..........................5
1.5 Safe use .....................................7
1.6 Safe cleaning and mainten-
ance............................................9
2 Preventing material damage .....10
3 Environmental protection and
saving energy.............................11
3.1 Disposing of packaging ...........11
3.2 Save energy and conserve
resources..................................11
3.3 Energy saving mode ................11
4 Installation and connection.......12
4.1 Unpacking the appliance .........12
4.2 Contents of package................12
4.3 Requirements for the install-
ation location............................12
4.4 Removing the transit bolts .......13
4.5 Connecting the appliance ........14
4.6 Aligning the appliance..............15
4.7 Connecting the appliance to
the electricity supply.................16
5 Familiarising yourself with
your appliance............................17
5.1 Appliance .................................17
5.2 Detergent drawer......................17
5.3 Control panel............................18
6 Before using for the first time ...19
6.1 Starting an empty washing
cycle .........................................19
7 Display ........................................20
8 Buttons .......................................22
9 Programmes ...............................23
10 Accessories..............................27
11 Laundry.....................................27
11.1 Preparing the laundry .............27
12 Detergents and care
products ...................................28
13 Basic operation ........................28
13.1 Switching on the appliance ....28
13.2 Setting a programme .............28
13.3 Adjusting the programme
settings ...................................28
13.4 Loading laundry......................28
13.5 Inserting the measuring aid
for liquid detergent .................29
13.6 Adding detergent and care
product ...................................29
13.7 Starting the programme .........29
13.8 Changing the activated pro-
gramme end time...................29
13.9 Soaking laundry .....................30
13.10 Adding laundry .....................30
13.11 Cancelling the pro-
gramme ................................30
13.12 Resuming the programme
when the programme
status is Rinse Hold .............30
13.13 Unloading the laundry ..........30
13.14 Switching off the appli-
ance......................................30

en
3
14 Childproof lock.........................31
14.1 Activating the childproof
lock.........................................31
14.2 Deactivating the childproof
lock.........................................31
15 Basic settings...........................32
15.1 Overview of the basic set-
tings........................................32
15.2 Changing the basic set-
tings........................................33
16 Cleaning and servicing............33
16.1 Cleaning the drum..................33
16.2 Cleaning the detergent
drawer.....................................33
16.3 Cleaning the drain pump........34
17 Troubleshooting.......................38
17.1 Emergency release ................47
18 Transportation, storage and
disposal ....................................47
18.1 Removing the appliance ........47
18.2 Inserting the transit bolts ........47
18.3 Using the appliance again .....47
18.4 Disposing of old appliance ....48
19 Customer Service.....................48
19.1 Product number (E-Nr.) and
production number (FD).........48
20 Consumption values................49
21 Technical data ..........................49

en Safety
4
1 Safety
Observe the following safety instructions.
1.1 General information
¡Read this instruction manual carefully.
¡Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡With tap water and commercially available detergents and care
products suitable for washing machines.
¡In private households and in enclosed spaces in a domestic en-
vironment.
¡Up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.

Safety en
5
1.4 Safe installation
WARNING‒Risk of electric shock!
Incorrect installation is dangerous.
▶Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
▶The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
▶When using a residual current circuit breaker, only use a type
with the mark.
▶Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent elec-
trical installation according to the installation regulations.
▶When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶Never let the power cord come into contact with hot appliance
parts or heat sources.
▶Never let the power cord come into contact with sharp points or
edges.
▶Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶Do not use extension cables or multiple socket strips.
▶Only use adapters and power cords approved by the manufac-
turer.
▶If the power cord is too short and a longer one is not available,
please contact an electrician to have the domestic installation
adapted.

en Safety
6
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶Keep packaging material away from children.
▶Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶Place the appliance on a clean, even, solid surface.
▶Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶Do not touch the sharp edges on the appliance.

Safety en
7
▶Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶Never operate a damaged appliance.
▶Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶Call customer services. →Page48
An ingress of moisture can cause an electric shock.
▶Only use the appliance in enclosed spaces.
▶Never expose the appliance to intense heat or humidity.
▶Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶Keep small parts away from children.
▶Do not let children play with small parts.

en Safety
8
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶If accidentally swallowed, seek medical advice.
▶Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that con-
tain solvents may cause an explosion in the appliance.
▶Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶Do not sit on or lean against the appliance door.
▶Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
▶Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶If accidentally swallowed, seek medical advice.
▶Keep detergents and care products out of the reach of children.

Safety en
9
1.6 Safe cleaning and maintenance
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶Repairs to the appliance should only be carried out by trained
specialist staff.
▶Only use genuine spare parts when repairing the appliance.
▶If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶Do not use cleaning agents that contain solvents.

en Preventing material damage
10
2 Preventing material
damage
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page23
The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
▶Tighten the screw connections on
the water inlet until they are hand-
tight.
▶Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶Ensure that the inner diameter of
the water tap is at least 17 mm.
▶Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶Never kink, crush, modify or cut
through water hoses.
▶Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may lead to
material damage and damage to the
appliance.
▶Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶Do not use harsh or abrasive de-
tergents.
▶Do not use cleaning products with
a high alcohol content.
▶Do not use hard scouring pads or
cleaning sponges.
▶Clean the appliance with nothing
but water and a soft, damp cloth.
▶Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.

Environmental protection and saving energy en
11
3 Environmental protec-
tion and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶Sort the individual components by
type and dispose of them separ-
ately.
3.2 Save energy and con-
serve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity.
aEnergy consumption and water
consumption is most efficient.
Add detergent based on the laun-
dry's degree of soiling.
aFor light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
aAt lower temperatures, the appli-
ance consumes less energy. For
light to normal soiling, lower tem-
peratures than indicated on the
care label are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in the tumble
dryer afterwards.
aThe drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
aWashing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
aDepending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode.
Energy-saving mode ends when you
use the appliance again.

en Installation and connection
12
4 Installation and con-
nection
4.1 Unpacking the appliance
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
▶Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
→"Disposing of packaging",
Page11
2. Check the appliance for visible
damage.
3. Open the door.
4. Remove any accessories from the
drum.
5. Close the door.
4.2 Contents of package
After unpacking all parts, check for
any damage in transit and complete-
ness of the delivery.
ATTENTION!
If the appliance is operated with in-
complete or defective accessories,
the appliance may not be able to op-
erate properly, or this may result in
material damage or damage to the
appliance.
▶Do not operate the appliance with
incomplete or defective accessor-
ies.
▶Replace the accessories in ques-
tion before operating the appli-
ance.
→"Accessories", Page27
Note:The appliance has been tested
at the factory to check it is in working
order. As a result, water stains may
remain in the appliance. These marks
will disappear after the first wash
cycle.
The delivery consists of the following:
¡Washing machine
¡Accompanying documents
¡Transit bolts
→"Removing the transit bolts",
Page13
¡Cover caps
¡Water inlet hose
→"Connecting the water inlet
hose", Page14
4.3 Requirements for the in-
stallation location
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page27
before using the appliance for the
first time.

Installation and connection en
13
ATTENTION!
If residual water in the appliance
freezes, this may cause damage to
the appliance.
▶Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost or outdoors.
If the appliance is tilted at an angle
greater than 40°, residual water may
leak out of the appliance and cause
material damage.
▶Tilt the appliance carefully.
▶Transport the appliance in an up-
right position.
Installation loca-
tion
Requirements
Base Secure the appli-
ance with fixing
brackets
→Page27.
Wooden joist
floor
Place the appli-
ance on a water-
resistant wooden
board (minimum
thickness of
30mm) which is
screwed tightly to
the floor.
Kitchen unit Only install the
appliance under-
neath a continu-
ous worktop that
is securely con-
nected to adja-
cent cabinets.
Required niche
width: 60cm.
Installation loca-
tion
Requirements
Against a wall Do not trap the
power cord or
the hoses
between the wall
and the appli-
ance.
4.4 Removing the transit
bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Note:Keep the transit bolt screws
and the sleeves in a safe place for fu-
ture transport.
→"Inserting the transit bolts",
Page47
1. Pull the hoses out of the holders.

en Installation and connection
14
2. Unscrew and remove all the
screws for the 4 transit bolts with a
WAF 13 wrench.
3. Remove the power cable from the
holder.
4. Remove the 4 sleeves.
5. Put on the 4 cover caps.
6. Push the 4 cover caps downwards.
Note:To install the transport locks to
transport the appliance, perform
these steps again in the reverse or-
der.
4.5 Connecting the appliance
Connecting the water inlet hose
1. Connect the water inlet hose.

Installation and connection en
15
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
3. Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶Secure the water outlet hose
against unintentional loosening.
Note:Observe the draining heights.
The draining heights are: minimum:
60cm, maximum: 100cm
Siphon Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Sink Fix and secure
the water outlet
hose with an el-
bow
→Page27.
Plastic pipe with
rubber sleeve
Fix and secure
the water outlet
hose with an el-
bow
→Page27.
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.

en Installation and connection
16
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
4.7 Connecting the appliance
to the electricity supply
Note:Your electrical domestic install-
ation for this appliance must comply
with the local legal provisions and
safety regulations, and should in-
clude a residual current circuit-
breaker.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page49.
2. Check the mains plug is inserted
properly.

Familiarising yourself with your appliance en
17
5 Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
46 35
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain
pump →Page34
2
Door
3
Detergent drawer →Page17
4
Control panel →Page18
5
Water outlet hose →Page15
6
Power cord →Page16
7
Transit bolts →Page13
5.2 Detergent drawer
Note:Observe the manufacturer's in-
structions on the use and dosage of
the detergent and care product and
the information in the programme de-
scriptions.
→"Programmes", Page23

en Familiarising yourself with your appliance
18
1 2 3
1
Dispenser II: detergent for the
main wash
2
Compartment : Fabric
softener
3
Compartment I: Detergent for
prewash
5.3 Control panel
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
2 3
1 1
4
1
Programmes →Page23
2
Programme selector
→Page28
3
Display →Page20
4
Buttons

first time en
19
first time
6 Before using for the
first time
first time
Prepare the appliance for use.
6.1 Starting an empty wash-
ing cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
1. Turn the programme selector to
limp. tambor.
2. Close the door.
3. Pull out the detergent drawer.
4. Pour approx. 1 litre of tap water
into compartment II.
5. Pour washing powder into com-
partmentII.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
6. Push in the detergent drawer.
7. Press inicio / pausa + carga to
start the programme.
aThe display shows the remaining
programme duration.
aAfter the programme has ended,
the display shows: "End".
8. Start the first wash cycle or set the
programme selector to to switch
off the appliance.
→"Basic operation", Page28

en Display
20
7 Display
The display shows the current settings, options or relevant information.
Example: Display
Display Designation More information
0:40 1Programme dura-
tion/programme
time remaining
Expected programme duration or pro-
gramme time remaining in hours and
minutes.
10h 1Programme end
time
→"Buttons", Page22
8.0 1Recommended
load
The maximum load capacity for the selec-
ted programme in kg.
––– - 1200 Spin speed Set spin speed in rpm.
→"Buttons", Page22
0= No final spin, only draining
–––: Rinse Hold, no draining
– 90 Temperature Set temperature in °C.
→"Buttons", Page22
(cold)
Start/Pause Start, cancel or pause
¡Lights up: The programme is running
and can be cancelled or paused.
¡Flashes: The programme can be star-
ted or continued.
––– Rinse Hold Programme status
1Example