Sierra wireless Omnilink om500a Setup guide

Omnilink OM500A

User Training Guide

Table of Contents

Notes and Copyrights………………………………………….……………………………………………………………………. 3

Additional Documents………………………………………………………………………………………………………………. 3

Scope………………………………………………………………………………………………………………………………………… 3

Technical Support…………………………………………………………………………………………………………………….. 3

OM500 Overview……………………………………………………………………………………………………………………… 4

History Of The OM Series…………………………………………………………………………………………………………. 4

FocalPoint Software…………………………………………………………………………………………………………………. 4

Device Features and Specifications………………………………………………………………………………………….. 5

Components…………………………………………………………………………………………………………………………….. 5

OM Series Strap……………………………………………………………………………………………………………………….. 6

Locking Pins………………………………………………………………………………………………………………………………. 6

FocalPoint Device Set-up…………………………………………………………………………………………………………… 7

Installing the OM500…………………………………………………………………………………………………………………. 7

Instillation Considerations…………………………………………………………………………………………………………. 8

Finalizing FocalPoint Set-up……………………………………………………………………………………………………….. 8

OM500 Removal Instructions…………………………………………………………………………………………………….. 9

OM500 Cleaning Instructions…………………………………………………………………………………………………….. 9

OM500 strap Replacement………………………………………………………………………………………………………… 9

User Control Interfaces………………………………………………………………………………………………………………. 10

Storing The OM500…………………………………………………………………………………………………………………….. 10

OM500 Front Panel…………………………………………………………………………………………………………………….. 11

LED Light……………………………………………………………………………………………………………………………………… 11

Vibration…………………………………………………………………………………………………………………………………….. 11

Audio Commands……………………………………………………………………………………………………………………….. 11

Audio Output……………………………………………………………………………………………………………………………… 11

Acknowledgement Button…………………………………………………………………………………………………………. 12

Charger Port………………………………………………………………………………………………………………………………. 12

Vibration and Tone Modes….…………………………………………………………………………………………………….. 12

Low Battery Alerts……………………………………………………………………………………………………………………… 12

Voice Prompts……………………………………………………………………………………………………………………………. 12

Automatic Audio Prompts…………………………………………………………………………………………………………… 13

Custom User Audio Messages…………………………………………………………………………………………………….. 13

Battery Replacement………………………………………………………………………………………………………………….. 13

Important Safety Information and Regulatory Notices……………………………………………………………….. 14

Modifications……………………………………………………………………………………………………………………………… 14

Omnilink Contact Information…………………………………………………………………………………………………….. 14

Notes and Copyrights

The trademarks used in this document are registered and/or proprietary trademarks of their respective

owners and can be used only for lawful purposes. Functions and services are dependent on the networks.

Some networks limit the usage of the tracking device and their applications. Contact your local network

operator for more information as to the services supported by the network.

This document was published by Omnilink Systems, Inc. No responsibility is taken as to the accuracy of

the information, software and data contained in this manual.

In order to bring about continuous improvement, the details, the design and all that is described in this

document can be modified prior to notice. Omnilink Systems, Inc. reserves the right to withdraw this

document from circulation at any stage. The contents of this document cannot be copied, modified, or

used in any other way, either wholly or in part, without the consent of Omnilink Systems, Inc.

Under no circumstances can Omnilink Systems, Inc. be held responsible for data loss, unrealized gains or

any other direct or indirect damage, however caused.

Registered Trademarks

Omnilink, FocalPoint, and OM500 are registered trademarks and registered service marks of Omnilink

Systems, Inc a Sierra Wireless company.

Additional Documents

We have provided an instructional videos and online help to accompany this manual. The Help can be

accessed from the Help page of the FocalPoint website. The Help button is located at the bottom of the

web interface.

Scope

The purpose of this guide is to provide basic system instruction to FocalPoint and the OM500 instillation

process. This guide will provide helpful system instructions for all user levels. Please note depending on

your agency user preferences; all users may not have access to all features in this guide. If you need access

to selected features not available for your access level, please contact your FocalPoint Company

Administrator.

Technical Support

Omnilink Systems offers several layers of technical support 24/7. Non-urgent technical support questions

can be emailed to: MOCTechsupport@sierrawireless.com. Non-urgent questions emailed to Technical

Support will be answered in a timely manner. Customers with access to the HEAT Self Service Center can

also create a new case directly from the application. Urgent issues should be directed to the 24/7

Monitoring Operations Center at 1-800-863-5248.

OM500 Overview

The OM500 pairs with the FocalPoint® monitoring application for a robust, easy to use solution that allows

you to track, monitor, and manage persons of interest. Omnilink™ is a market-ready managed solution

for organizations that need to track persons of interest with an ankle-worn tracking device. It uses device-

to-cloud connectivity and integrates GPS technology and software for a turnkey IoT-enabled solution that

allows probation, parole, and corrections agencies to monitor and immediately locate any offender. The

OM500 anklet is designed to be worn by an offender to ensure the offender meets the terms of their

release or probation. The OM500 tracks the offender’s location and periodically reports a history of the

offender’s position using cellular communication to the FocalPoint servers and software. Nominally, the

anklet is installed on the ankle of the offender by an officer and not removed until the terms of the

offender’s release are complete. The OM-500 has tamper sensors to alert officers when the offender

attempts to remove or disable the anklet device.

History

The OM500 is the latest of the OM series offender monitoring devices. The initial device the OM200 was

launched by Omnilink Systems in 2004 and was manufactured by the Sendum Wireless Corporation,

Burnaby, BC. The OM200 was the first offender tracking device to use CDMA for indoor location

technology. The OM200 was later replaced by the OM210 in 2008. Omnilink systems launched the

OM400 in 2013. The OM400 was manufactured by the Morey Corporation from Woodridge, Illinois. The

OM400 featured the ability to store data on the device and provide communications to the offender by

vibration and tone. All of the OM series offender tracking devices operate on the FocalPoint platform. In

2017 Omnilink systems launched the FocalPoint 4 software which added many new features such as drag

and drop schedules, aging alerts, and zones to be loaded onto the tracking device. The launch of the

OM500 is a natural progression in the OM series offender tracking solution. The OM500 is manufactured

by the Sendum Corporation and will feature LTE communications, WIFI location technology and the ability

to send audio commands to the wearer.

FocalPoint

FocalPoint 4.0 is our state-of-the-art offender tracking system that provides unrivaled reliability and ease

of use. Our monitoring system combines fewer alerts, intuitive software, dependable hardware, and

comprehensive support services so you can more effectively increase compliance, reduce recidivism, and

maintain public safety.

Device Features and

Specifications Feature

Details

Location Technology

GPS / Wi-Fi

Battery Life

35+ Hours

Charging Time

Charger Connection

~90 Minutes

Magnetic

Weight Total

8.1 oz.

Waterproof

IP67 Rated for 1 Meter Depth

Memory

Stores 10 Days of Data

Offender Communication

Sends Vibrate/Tone/Voice Commands

Offender Response

Network

Single Button for Acknowledgement

ATT LTE

Components

The OM-500 anklet includes the following components used by the offender and officer:

•OM500 Anklet enclosure that mounts next to the ankle of the offender

•Magnetically connected charger that charges the anklet electronics enclosure from a wall outlet.

•Strap with fiber optic line that wraps around the offender’s ankle

•Backplate that holds the strap in place after it is installed on the ankle

•Locking pins that secure the backplate to the electronics enclosure

OM500 Strap

The OM500 strap is a hypoallergenic design made from TEXIN 245. The OM500 strap has imbedded

fiberoptic lines to detect removal attempts. The OM500 strap is the same strap design used from the

OM200, OM210, and OM400 with thousands of successful use cases and no substantiated complaints.

The OM500 strap will connect to the device using two screws similar to the connection used for the

OM200.

Locking Pins

The plastic locking pins used to secure the OM500 tracking device to the strap and backplate are similar

designs to the locking pins used in the Om200, OM210, and OM400 offender tracking devices. The

locking pins are one time use disposable products. The locking pins feature tamper evident designs.

The Omnilink locking pins are key to the no tool instillation process.

Charging The OM500

Before you install and use the OM500 device it will be necessary to charge the battery:

Step 1: Plug the Om500 charger into a working wall outlet (120 volts).

Step 2: Pull the plastic charger port cover down on the OM500 to reveal the charger port.

Step 3: Connect the round magnetic connector to the charger port on the front of the OM500.

Step 4: If programed to do so the device will provide an audio alert that the device is now

charging.

Step 5: Charge the device for a minimum of 60 minutes or as directed by your agency

Step 6: Unplug the magnetic charger and replace the plastic charger port cover. If programed

the device will provide and audio alert that the device has stopped charging.

FocalPoint Software

Setting Up Your Device in the FocalPoint Offender Monitoring Application

You must log into FocalPoint™ and complete two essential and two optional steps before you install the

device:

Step 1: Assign a rate plan to the device (i.e. the frequency the device should be located)

Step 2: Create an offender profile in the FocalPoint software

Step 3: Assign an offender to the device

Step 4: Assign Zones and Schedules for the Offender & Device (Optional Step)

Installing The OM500 Device

Installing Your Device on an Offender

Before installing an OM500 device, ensure the device is fully charged.

You will be installing the device on an individual’s ankle. DO NOT install the device on an individual’s wrist

or around any other parts of their body. The device should always be installed directly against the skin

with the front of the device facing outwards. Ensure that the offender removes any high-top tennis shoes

or work boats to have direct access to the ankle. For officer safety reasons it is recommended that you

have that offender stand facing a wall with their knee resting in a chair or on a bench. This method is

recommended to limit the offender’s knowledge of the instillation process.

Step 1: The first step for installing the OM500 device is to have the offender place their knee on

a chair or bench with both of their hands on a wall. This is the safest position to install the device.

Installing the device while the offender is in this position will provide you with the ability to install

the device out of view of the offender. Showing the offender, the installation process is not

recommended. Be sure to keep all locking pins in a secure location out of reach of the offender.

Step 2: The second step of the instillation process is the sizing of the strap. Place the strap

through the locking post on the backplate. The strap has numbers that coincide with each hole

on the strap. The holes numbered 5 through 7 are good starting places as you determine the

proper size for the strap. For larger ankles, use a higher number position on the strap and for

smaller ankles use a lower number. Insert the strap through the locking posts on the backplate

at the desired position.

Step 3: Wrap the strap around the offender’s ankle to determine if the strap is too loose or too

tight. Adjust the strap on the locking post as necessary to determine the appropriate size.

Remember that the monitor is to be installed on the ankle and installing the device too loose

could result in undetected removal. A properly sized strap will allow for two normal size fingers

to fit between the strap and the offender’s ankle. The device should be loose enough to rotate

around the offender’s ankle, but not too loose as to fit more than two fingers between the strap

and the ankle.

Step 4: After the strap is properly sized and connected to the backplate, it is time to connect the

device to the backplate. You should practice closing the device onto a backplate several times

before attempting to install the device onto an offender’s ankle for the first time.

Step 5: With the backplate connected to the strap, slide the locking tabs into the connecting ports

on the device. Close the device against the backplate in a clam like closing motion. Make sure

to slowly close the device over the locking post. If not properly aligned, forcing the device closed

can bend and damage the locking posts.

Step 6: After the device is properly closed against the backplate, verify that you do not have any

gaps before inserting the locking pins.

Step 7: Insert the top locking pin first. The top locking pin has a larger head and will only fit into

the device in one direction. You may need to squeeze the device and backplate together to get

the top pin to drop into place. The bottom pin has a round head. It is very important that you

insert the bottom pin into the bottom of the device in the correct direction. The teeth of the pin

should always face the device. The bottom pin also has a small tick mark that should align with a

small tick mark on the bottom of the device. Push the bottom pin up while holding the top pin in

place. You should hear a loud click which verifies the pins are properly connected. If you do not

hear the pins click or you can’t snap the bottom pin into place, it is likely you have placed the

bottom pin in backwards. Verify that the tick mark on the pin is aligned with the tick mark on the

device.

Instillation Considerations

After you have installed the locking pins, verify that you do not have any gaps around the outside edge of

the device and that the locking pins are properly installed.

There are several factors that you must keep in mind when installing the OM500. The first factor is that

the device is designed to be installed only on the human ankle. If the offender is wearing work boots or

high-top tennis shoes, you must have the offender remove them in order to install the device onto the

ankle. Please pay close attention not to install the device higher on the calf which could result in

undetected removal attempts.

The second factor that should be considered is the condition of the ankle. If the ankle appears to be

swollen, you need to inquire as to why. Some ankles are swollen due to an offender being overweight,

however, often times swollen ankles are due to a medical condition such as diabetes, pregnancy, or due

to medications. Offenders that have been in custody and are taking medications for mental health

conditions often have retained water in the ankle areas. After determining the cause of the swollen

ankles, install the device as described above, however you should schedule a periodic inspection time

every few weeks to determine if the strap is still properly sized. Improperly sized straps can allow for

undetected removal.

Omnilink offers larger straps designed for extra large ankles. The normal trap will fit 99% of all offender.

If you need an extra-large strap, please contact your account manager.

Finalizing Set-up in the FocalPoint Application

Once the device is installed, users must log into FocalPoint™ to clear the device tamper alerts and confirm

that the device is being tracked successfully.

Step 1: Log into FocalPoint™

Step 2: On the home page, search for any “Device Tamper” icons for the device assigned to the

offender.

Step 3: Click the “Device Tamper” icon so that the tamper details window opens.

Step 4: Click the “Clear Alert” button on the alert details screen and clear the alert as a tamper

during instillation. It is also a good idea to enter an alert note.

Step 5: Before releasing the offender, verify the device is receiving location points are received

in the FocalPoint software. Verify that the offender does not have any active tampers on

the device. If tampers do appear, verify the device is properly closed and no gaps appear

between the devoice and the backplate.

Removing the OM500 Device

Step 1: Insert the head of a flathead screwdriver into the slot on the head of the bottom pin and

turn the screwdriver several times. The circular disc on the bottom pin will fall off.

Step 2: Place the end of the screwdriver under the lip of the top pin and pull up. The bottom pin

should come up and out when the top pin is removed. If the bottom pin is stuck inside

the device, the Omnilink screwdriver is the correct size to be inserted into the top of the

device to push the remaining bottom pin out of the bottom.

Step 3: Lift the device off the backplate and remove the strap and backplate by lifting the strap

brackets off the retaining pins on the backplate.

All of the parts to the OM500 are reusable with the exception of the locking pins. Before the equipment

is reused, the equipment must be cleaned and sanitized.

Cleaning the OM500

The om500 is dishwasher safe and can be cleaned using a commercial dishwasher or hand cleaned in a

sink. If a dishwasher is used, it is recommended that the air-dry cycle be used to avoid subjecting the

device to extremely high heat levels. Omnilink recommends that agencies use a commercial disinfectant

to kill any germs or infectious agents that may be on the equipment. Users should handle dirty equipment

with gloved hands. The device can be soaked in a disinfectant for a few minutes following the label

instructions then washed by hand or using a dishwasher. If utilizing a dishwasher, it is recommended that

the air-dry cycle be used to prevent subjecting the OM500 to extreme heat levels during the heat dry

cycle.

The Om500 charger should be cleaned using a disinfectant wipe. The charger and strap should be

inspected for any signs of wear. If signs of wear are found, the equipment should be replaced. Inspect the

charger port cover to ensure the cover is intact and if necessary replace the cover.

Locking pins should be broken and discarded in a secure manner. Locking pins should never be reused.

Replacing An OM500 Strap

To remove and replace a damaged strap, use a Phillips screwdriver to unscrew the two retaining screws.

Retain the screws for use on the new strap. Remove the strap from the device by pulling upwards. Inspect

the eyelets on the back of the device to insure they are clear of any debris that could cause a false tamper.

Clean the eyelets with a cue tip if necessary. Install the new strap on the device by pushing the ends of

the fiberoptic lines into the eyelets on the back of the device. Replace the two Phillips screws threw the

new strap and into the backside of the device hand tighten until snug. Do not overtighten as this can

permanently damage the device. The new strap is now ready for use.

User Control Interfaces

The OM500 electronics enclosure includes the following elements that interact with users:

•Bar coded label on the front and back of the electronics enclosure

•Touch sensitive area (Button) on the front of the anklet

•RGB LED on the front of the anklet

•Vibrator

•Speaker (Transducer)

•Charger Interface Port

•The FocalPoint application used by the officer to monitor the offender

Storing The OM500

The device should be stored with the strap and back plate positioned as if the device is on an offender.

The strap needs to remain in a circular position so it stays soft and pliable. Store the device with only the

top pin inserted. When possible, the device should be plugged into an electrical outlet to ensure that it

has been charged prior to use. The device is designed not to overcharge, therefore is acceptable to leave

the device on charge for several days without damaging the device or the charger.

Front Panel

This describes the function of the OM500 electronics enclosure front panel and how users interact with

this panel to operate the device.

LED

The LED is normally off. When the charger is connected, the LED begins to blink red. When the

battery is completely charged, the LED begins to blink green. The color and of the light while

charging and charging is complete is configurable by the agency using the administrative functions

in FocalPoint.

Vibrator

The OM500 includes an internal vibrator device which signals that the offender needs to take some

action. This vibrator is like those found in smartphones. It gives the offender a sensation intended

to get the offender’s attention. The vibration can be acknowledged and stopped when the wearer

touches the touch sensor on the front of the OM500.

Audio Output

The OM500 includes an audio transducer like those found in cell phones except louder. This is a

speaker like device that permeates sound through the electronics enclosure from within. The audio

produced by the Om500 can be used to provide direction to the wearer. The audio volume is

adjustable by the user in FocalPoint to meet the needs of the message. A louder audio message

can be delivered to locate a lost device and a softer message can be delivered to notify the wearer

they need to charge the device. The FocalPoint software can be used to send custom audio

messages to the wearer. Custom messages can be delivered instantly or at a pre-determined date

and time. The OM500 is the first offender tracking device to use a transducer to produce sound to

communicate with the wearer, thus eliminating the need for a speaker. Omnilink Systems has

patented the use of the transducer in an offender tracking device to communicate with the wearer.

LED Light

Touch Sensor

Locking Pins

Magnetic Charger Port

Acknowledgement Button

The OM500 includes a touch sensitive area on the electronics enclosure which detects when the

human ankle presses against it. Normally a finger is used to press this button. It allows the offender

to signal back to the device, and therefore back to the officer, that the offender has received a

vibration signal or voice prompt.

Charger Port

The charger port connects to the OM500 wall charger. It uses magnetic forces to secure the charger

to the anklet. The charger port is covered by a plastic cover that is intended to keep dirt and oil off

the charger connectors. The charger port cover has no bearing on the waterproofness of the

device, it’s sole purpose if to keep the charger port clean.

Vibration and Tone Mode

This feature is mutually exclusive with the voice alert feature.

As with the OM400, the OM500 has a buzz and beep feature used to gain the attention of the wearer.

The internal vibrator performs the “buzz” and the speaker / transducer plays a canned message for the

beep. The operator acknowledges the buzz or beep by pressing the front panel button.

FocalPoint determines whether the device buzzes, beeps, does both, or does nothing when certain

conditions occur.

Low Battery Warning

When the OM500 battery depletes below a predefined threshold, and when configured in FocalPoint, the

OM500 automatically buzzes and/or beeps alerting the offender that he needs to charge the device. The

buzzing and beeping continues for 60 seconds or until the offender presses the button indicating he

acknowledges the warning. The OM500 can also be configured to play an audio message alerting the

wearer to charge. FocalPoint allows for low battery warnings in addition to low battery alerts which both

occur at predefined thresholds. Agencies have the option of choosing between the buzz/beep feature

and the audio voice commands.

Audio Prompts

The OM500 voice prompts are used to get the attention of the offender and give provide instructions. As

with buzz and beep mode, the offender acknowledges voice prompts with the front panel button. Certain

voice prompts are automatic based on the agency configuration. Others are created from text typed by

the officer then sent from FocalPoint. When a voice prompt is to be played, the OM500 interacts with

the user as follows:

1) The vibrator indicates to the wearer that a voice message is ready to be played.

a. The wearer is given up to 10 minutes to listen to the voice message privately.

2) The wearer then presses the OM500 acknowledgement button located on the front panel button.

3) The speaker (transducer) on the OM500 then plays the audio message to the offender when the

OM500 front panel button is pressed.

a. The message is played at either normal audio volume or high volume which is determined

by the agency based on the message type.

4) If the offender ignores the message, then the voice prompt may be played automatically after 5

or 10 minutes depending on the message and significance.

Automatic Audio Prompts

If configured, the device plays a canned voice prompt when:

•Battery warning is reached

•Battery is low and officer is being alerted

•The device starts to charge

•The device stops charging

These voice prompts can be enabled and disabled from FocalPoint.

User Initiated Audio Prompts

If configured, the OM500 plays voice prompts sent by the officer. These can be either canned or custom

such as:

-“Call your Officer Immediately”

-“You must appear for court tomorrow, June 12th at 9:00 AM”

Battery Replacement

As rechargeable batteries are used, their chemistry deteriorates over time. Every few years the batteries

of the OM500 needs to be replaced. This action is intended to be performed by either a Sierra Wireless

technician or by a customer who owns the OM500 devices. It is not intended to be performed by

offenders, witnesses, or victims.

Important Safety Information and Regulatory Notices

FCC COMPLIANCE

This device complies with Part 15 of the FCC rules. Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause

undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could

void your authority to operate the equipment.

ISEDC COMPLIANCE

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject

to the following two conditions:

(1) this device may not cause interference, and

(2) this device must accept any interference, including interference that may cause undesired

operation of the device.

Changes or modifications not expressly approved by the party responsible for compliance could

void your authority to operate the equipment.

Cet appareil est conforme aux normes RSS exemptes de licences d’Industrie Canada. Son

fonctionnement est soumis aux deux conditions suivantes :

(1) cet appareil ne doit pas causer d’interférences nuisibles et

(2), il doit pouvoir accepter les interférences, incluant celles pouvant nuire à son

fonctionnement normal.

Tout changement ou modification non approuvé expressément par la partie responsable

pourrait annuler le droit à l’utilisateur de faire fonctionner cet équipement.

Radio Frequency (RF) Exposure

This ankle worn radio device has been evaluated and found to be compliant with the requirements as set

forth in FCC Guidelines for Human Exposure to Radio Frequency Electromagnetic Fields. This device is to

be used solely by law enforcement agencies for tracking purposes and must be professionally installed.

The average radiation output power of this device falls below the FCC radio frequency exposure limits.

The user must be informed that this device emits RF energy and found to comply with all health and

welfare agencies.

This device is intended for ankle worn operation and is not to be installed as a wrist-worn or body-worn

device. This device will not be compliant for use anywhere else on the body. This device has been tested

and meets the FCC RF exposure guidelines when used with the strap accessory supplied by Omnilink and

designated for this product. Use of other accessories is not recommended and may not ensure compliance

with FCC RF exposure guidelines.

Contacting Omnilink

For questions regarding Technical Issues, contact:

Omnilink Monitoring Operations Center 24/7

(800)863-5248

techsupport@omnilink.com

For Orders and Returns, contact:

Orders and Returns

NMX-Ordersandreturn[email protected]om

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