SILENT KNIGHT 9800 User manual

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Content
Section 1
System Overview .............................................................................................................................. 1-1
1.1 Features .................................................................................................................................................... 1-1
Hardware: ...................................................................................................................................... 1-1
Software: ....................................................................................................................................... 1-2
1.2 Optional Accessories ................................................................................................................................ 1-2
1.3 Formats Compatible with the 9800 ..........................................................................................................1-3
1.4 9800 Supported SIA Digital I-III Levels ................................................................................................. 1-4
1.5 How to Use this Manual ........................................................................................................................... 1-5
1.6 Terminology ............................................................................................................................................. 1-5
1.7 What’s in the Box .................................................................................................................................... 1-6
1.8 How to Contact Silent Knight ..................................................................................................................1-6
Section 2
Agency Requirements ............................................................................................................... 2-1
2.1 Telephone Requirements .......................................................................................................................... 2-1
2.2 FCC Warning ........................................................................................................................................... 2-1
2.3 UL Requirements ..................................................................................................................................... 2-2
2.3.1 Hardware Requirements ................................................................................................................... 2-2
2.3.2 Operational Requirements ................................................................................................................ 2-2
2.3.3 Programming Requirements ............................................................................................................. 2-3
Section 3
Installation ................................................................................................................................................. 3-1
3.1 Environmental specifications ................................................................................................................... 3-1
3.2 Electrical Specifications ........................................................................................................................... 3-1
3.3 Overview .................................................................................................................................................. 3-2
3.4 Rack Mounting ......................................................................................................................................... 3-3
3.5 Line Card Installation ............................................................................................................................... 3-5
3.6 Removing Line Cards .............................................................................................................................. 3-6
3.7 Telephone Line Connection .....................................................................................................................3-7
3.8 Parallel Printer Connection ......................................................................................................................3-7
3.8.1 Printer Cable Pin-Outs ......................................................................................................................3-8
3.8.2 Com Ports 1 & 2 ...............................................................................................................................3-9
3.8.3 Remote Alert Output ......................................................................................................................... 3-9
3.9 AC Power Cord Connection .................................................................................................................. 3-10
3.9.1 Switching to a 230 VAC Power Supply ......................................................................................... 3-10
3.9.2 How to Verify Earth Ground ..........................................................................................................3-12
3.10 Battery Connection ................................................................................................................................ 3-13
3.11 Automation Computer Connection ........................................................................................................ 3-14
3.11.1 Computer Port Baud Rate Selection ............................................................................................... 3-14

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Section 4
Operation ..................................................................................................................................................... 4-1
4.1 Touchpad Function Buttons ..................................................................................................................... 4-1
4.2 Displays .................................................................................................................................................... 4-3
4.2.1 LED Displays .................................................................................................................................... 4-3
4.2.2 LCD Status Display .......................................................................................................................... 4-3
4.2.2.1 Adjusting LCD Contrast ........................................................................................................ 4-4
4.2.2.2 LCD Abbreviations ................................................................................................................ 4-5
4.3 Initial System Power Up .......................................................................................................................... 4-6
4.4 Log On / Log Off .....................................................................................................................................4-7
4.4.1 Installer Profile ................................................................................................................................. 4-7
4.4.2 Operator Profile ................................................................................................................................ 4-7
4.4.3 Default User Codes ........................................................................................................................... 4-8
4.4.4 How to log on the system. ................................................................................................................4-8
4.4.5 How to log off the system. ................................................................................................................4-9
4.5 Modes of Operation ............................................................................................................................... 4-10
4.5.1 Normal Mode .................................................................................................................................. 4-10
4.5.1.1 Manual Operation ................................................................................................................ 4-10
How to Manually Acknowledge Calls: ....................................................................................... 4-10
4.5.1.2 Automatic Operation ............................................................................................................ 4-10
4.5.1.3 Log Only .............................................................................................................................. 4-10
4.5.2 Program Mode ................................................................................................................................ 4-10
4.6 Main Menu ............................................................................................................................................. 4-11
4.6.1 How to display the Main Menu ......................................................................................................4-11
4.6.2 How to Maneuver Through Main Menu .........................................................................................4-12
4.6.3 Call History ..................................................................................................................................... 4-13
4.6.4 System History ................................................................................................................................ 4-13
4.6.5 System Info ..................................................................................................................................... 4-14
4.6.6 Set Time & Date ............................................................................................................................ 4-15
4.6.7 System Restart ................................................................................................................................ 4-16
4.6.8 Printer Menu ................................................................................................................................... 4-17
4.6.8.1 Print Report .......................................................................................................................... 4-18
How to Print Call History ............................................................................................................4-18
How to Print System History ...................................................................................................... 4-19
How to Print System Configuration ............................................................................................ 4-20
How to Print a Test Page ............................................................................................................. 4-21
4.6.8.2 Edit Event Format ................................................................................................................ 4-21
4.6.8.3 Configure Printer .................................................................................................................. 4-23
4.6.9 Program Menu ................................................................................................................................ 4-24
4.6.10 Diagnostics Menu ........................................................................................................................... 4-24
4.6.10.1 Phantom Menu ..................................................................................................................... 4-25
4.6.10.2 Message Que ........................................................................................................................ 4-26
4.6.10.3 Event Log ............................................................................................................................. 4-26
4.6.10.4 Format .................................................................................................................................. 4-27
4.6.10.5 LC Debug Mode ................................................................................................................... 4-27
4.7 Listen-In and Hang Up ........................................................................................................................... 4-28
4.7.1 Manual (Common) Listen-In Operation ......................................................................................... 4-28
4.7.2 PBX Operation ................................................................................................................................ 4-29
4.8 Testing the System ................................................................................................................................. 4-29

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Section 5
Programming ......................................................................................................................................... 5-1
5.1 How to Enter Program Mode ................................................................................................................... 5-1
5.1.1 Programming Fields .......................................................................................................................... 5-1
5.1.2 How to Maneuver Around in Program Mode ................................................................................... 5-2
5.2 Programming Choices .............................................................................................................................. 5-2
5.3 General Options ....................................................................................................................................... 5-3
5.3.1 Operation Mode ................................................................................................................................ 5-7
5.3.1.1 How to change the operation mode ........................................................................................5-8
5.3.2 Display Options ................................................................................................................................ 5-9
5.3.2.1 How to Change Language Display ......................................................................................5-10
5.3.2.2 How to Change Time Format Display ................................................................................. 5-10
5.3.2.3 How to Change Date Format Display ..................................................................................5-11
5.3.2.4 How to Turn “On” or “Off” Daylight Savings. ...................................................................5-11
5.3.2.5 How to Edit ITI Options ...................................................................................................... 5-12
5.3.2.6 How to Set Sorted Events .................................................................................................... 5-13
5.3.2.7 How to Set Hold Last Event ................................................................................................ 5-13
5.3.3 Communications ............................................................................................................................. 5-14
5.3.3.1 How to Set Up Port Function ............................................................................................... 5-18
5.3.3.2 How to set Com Port 1 Parameters ......................................................................................5-18
5.3.3.3 How to Set Com Port 2 Parameters .....................................................................................5-19
5.3.3.4 How to Edit Init String (Com 1, Com 2, and Parallel Port) .................................................5-20
To clear an init string: ................................................................................................................. 5-21
5.3.3.5 How to Set Automation Communication .............................................................................5-21
How to Set the Format ................................................................................................................5-21
How Enable or Disable Hex Mode .............................................................................................5-22
How Enable or Disable Heartbeat ...............................................................................................5-22
Time (Period of Heartbeat) .........................................................................................................5-23
Ack Time (Acknowledge Time) ................................................................................................. 5-24
ITI Options (Only Visible if ITI Gen or ITIComp Formats are Chosen) ................................... 5-25
Log Recs (For ITI Formats): ....................................................................................................... 5-26
XID (Extended ID for ITI Panels): .............................................................................................5-26
SupCh (Supervisory Character): .................................................................................................5-26
NoData (No Data Character for Log Record): ............................................................................ 5-26
5.3.3.6 How to Configure the On-board Annunciator Outputs ........................................................5-27
5.3.3.7 How to Configure the Auxiliary Relay Outputs ..................................................................5-28
5.3.4 System Options ............................................................................................................................... 5-29
5.3.4.1 How to Change Backup Battery Setting .............................................................................. 5-30
To Exit: ........................................................................................................................................ 5-30
5.3.4.2 How to Set the Receiver ID Number ................................................................................... 5-30
To Exit: ........................................................................................................................................ 5-30
5.3.4.3 How to Set the Normal State of the Auxiliary Relay Contact ............................................. 5-31
To Exit: ........................................................................................................................................ 5-31
5.3.5 Message Queue Options ................................................................................................................. 5-31
5.3.5.1 Set the Message Queue Warning On level ........................................................................... 5-32
To Exit: ........................................................................................................................................ 5-32
5.3.5.2 Set the Message Queue Warning Off Level ......................................................................... 5-32
To Exit: ........................................................................................................................................ 5-32
5.3.5.3 Set the maximum Buffer Limit ............................................................................................5-33
To Exit: ........................................................................................................................................ 5-33
5.4 Line Card Menu ..................................................................................................................................... 5-33

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5.4.1 Add Line Card ................................................................................................................................ 5-37
5.4.2 Edit Line Card ................................................................................................................................. 5-37
5.4.2.1 Handshake Sequence ............................................................................................................ 5-39
To Change the Handshake Sequence Number: ........................................................................... 5-40
To Change the Format Group: ....................................................................................................5-40
To Change the Handshake Delay Time: ..................................................................................... 5-41
To Change the Handshake Duration Time: .................................................................................5-41
To Change the Maximum Handshake Wait Time: ......................................................................5-42
To Change the Acknowledgment Tone Duration Time: ............................................................. 5-42
5.4.2.2 Line Options ......................................................................................................................... 5-43
How to Set the Line Card for a Direct Line (Dedicated Line): ................................................... 5-43
To Change the Number of Rings Follow These Steps: ............................................................... 5-44
To Change the Ring On Time: ....................................................................................................5-44
To Change the Ring Off Time: ...................................................................................................5-45
To Change the Ring Threshold Voltage: ..................................................................................... 5-45
To Change the Phone Line Sample Rate: ....................................................................................5-46
5.4.2.3 Listen-In ............................................................................................................................... 5-47
To Change the Listen Mode: ....................................................................................................... 5-47
To Change the PBX String: .........................................................................................................5-48
To Change the Listen-In Timeout: .............................................................................................. 5-49
To Edit the Listen-In accounts Lists: ..........................................................................................5-49
To Add a Listen In Account ........................................................................................................ 5-50
To Edit a Listen In Account ........................................................................................................ 5-50
To Clear a Listen In Account ...................................................................................................... 5-50
5.4.2.4 Trap List ............................................................................................................................... 5-51
To Add a Trap Account ............................................................................................................... 5-51
To Edit a Trap Account ...............................................................................................................5-51
To Clear a Trap Account ............................................................................................................. 5-52
5.4.2.5 Misc. Line Opt. .................................................................................................................... 5-53
To Change the Echo Suppress Setting: .......................................................................................5-53
How to Set Caller ID ...................................................................................................................5-54
To Change the Billing Delay Setting: ......................................................................................... 5-54
To Change the Hunt Group: ........................................................................................................ 5-55
5.4.2.6 ITI Options Menu ................................................................................................................. 5-55
ITI SCode Menu: ......................................................................................................................... 5-57
To Set Date/Time Flag: ............................................................................................................... 5-59
To Enable or Disable ITI 300 Baud Negotiation: .......................................................................5-59
5.4.3 Copy Line Cards ............................................................................................................................. 5-59
5.4.3.1 To Program the Default Settings Into a Line Card .............................................................. 5-59
5.4.3.2 Copy the Programming of an Existing Line Card to Another .............................................5-60
5.4.4 Clear Line Card ............................................................................................................................... 5-61
To Clear or Delete a Line Card Form the Receiver Follow These Steps: ................................... 5-61
5.4.5 View Line Cards .............................................................................................................................5-62
5.5 User List ................................................................................................................................................. 5-63
5.5.1 Adding a User ................................................................................................................................. 5-64
5.5.2 Editing a User ................................................................................................................................. 5-65
5.5.3 Clearing a User Out of the Receiver ............................................................................................... 5-67
Section 6
Compatible Reporting Formats ..................................................................................... 6-1
6.1 Formats By Communication Group. ........................................................................................................ 6-1
6.2 Format Numbers Used In Printer Output ................................................................................................. 6-3

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Section 7
Troubleshooting ................................................................................................................................7-1
7.1 Error Messages ......................................................................................................................................... 7-1
7.2 Troubleshooting Process .......................................................................................................................... 7-5
7.2.1 Removing the Power Supply/Mother Board Assembly .................................................................... 7-6
7.2.2 Replacing the Mother Board/Power Supply Assembly ....................................................................7-7
7.3 Safe Mode ................................................................................................................................................7-7
7.4 Updating the Receiver Software .............................................................................................................. 7-8
Section 8
Automation Communication Formats .................................................................. 8-1
8.1 Introduction .............................................................................................................................................. 8-1
8.1.1 Conventions Observed In This Section ............................................................................................ 8-1
8.2 Silent Knight 9000 Protocol ..................................................................................................................... 8-2
8.2.1 Data String Description And Special Characters .............................................................................. 8-2
8.2.2 Calls From Panels ............................................................................................................................. 8-4
8.2.3 Long Calls ......................................................................................................................................... 8-5
8.2.4 Bad Data ...........................................................................................................................................8-5
8.2.5 Good Data with Bad Data ................................................................................................................. 8-5
8.2.6 Validation Byte (V-Byte) .................................................................................................................. 8-6
8.2.7 System Messages .............................................................................................................................. 8-6
8.2.8 Communication from a Computer to the 9800 .................................................................................8-7
8.2.8.1 ACKing And NACKing Data ................................................................................................ 8-7
8.2.8.2 Link Test ................................................................................................................................ 8-8
8.3 SIA CIS (Computer Interface Standard) .................................................................................................. 8-9
8.3.1 Data String Description And Special Characters .............................................................................. 8-9
8.3.2 Basic Message Format .................................................................................................................... 8-11
8.3.3 Modifier Codes ............................................................................................................................... 8-12
8.3.4 Long Calls ....................................................................................................................................... 8-13
8.3.5 System Status Messages ................................................................................................................. 8-14
8.3.6 Heart Beat ....................................................................................................................................... 8-15
8.3.7 Communication from a Computer to the 9800 ............................................................................... 8-16
8.3.7.1 ACKing and NACKing Data ............................................................................................... 8-16
8.3.7.2 Link Test .............................................................................................................................. 8-17
8.4 ITI Generic Computer Format ...............................................................................................................8-18
8.4.1 Convention Used In This Section ...................................................................................................8-18
8.4.2 Report Record ................................................................................................................................. 8-18
8.4.2.1 Control Panel Type and Zone Attribution Byte ................................................................... 8-19
8.4.2.2 Extended Panel ID Codes .................................................................................................... 8-20
8.4.2.3 Alarm Codes ........................................................................................................................ 8-21
8.4.3 Log Record ..................................................................................................................................... 8-22
8.4.4 Test Record ..................................................................................................................................... 8-22
8.4.5 OKAY Record ................................................................................................................................ 8-23
8.4.6 ACKing and NACKing Data .......................................................................................................... 8-23
8.5 ITI Computer Interface Format .............................................................................................................. 8-24
8.5.1 Convention Used In This Section ...................................................................................................8-24
8.5.2 General Record Structure ................................................................................................................8-24
8.5.3 Report Record ................................................................................................................................. 8-25
8.5.3.1 Information Field Identifiers ................................................................................................ 8-27

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8.5.3.2 Panel Type Characters ......................................................................................................... 8-28
8.5.3.3 Condition Codes ................................................................................................................... 8-29
8.5.4 Test Record ..................................................................................................................................... 8-29
8.5.5 Supervisory Record ......................................................................................................................... 8-30
8.5.6 Log Records .................................................................................................................................... 8-30
8.5.7 Checksum/Control Field ................................................................................................................. 8-31
8.6 SIA 2000 ................................................................................................................................................ 8-31
8.7 SK EXP (Silent Knight Expanded) ........................................................................................................ 8-32
8.7.1 SKE Header Block .......................................................................................................................... 8-32
Example: ...................................................................................................................................... 8-32
8.7.2 Call Message Block ........................................................................................................................ 8-33
Example: ...................................................................................................................................... 8-33
8.7.2.1 Dialer Format ....................................................................................................................... 8-34
8.7.2.2 Panel Data ............................................................................................................................ 8-35
Example: ...................................................................................................................................... 8-36
8.7.2.3 Listen-in Indicator ................................................................................................................ 8-37
Example: ...................................................................................................................................... 8-37
8.7.2.4 Trap Account Indicator ........................................................................................................ 8-38
Example: ...................................................................................................................................... 8-38
8.7.2.5 Long Call Indicator .............................................................................................................. 8-38
8.7.2.6 Bad Data Field Indicator ...................................................................................................... 8-39
Example: ...................................................................................................................................... 8-39
8.7.3 System Message Block ................................................................................................................... 8-39
Example: ...................................................................................................................................... 8-39
8.7.3.1 System Messages ................................................................................................................. 8-41
8.7.4 Heart Beat Message Block ..............................................................................................................8-42
Example: ...................................................................................................................................... 8-42
8.7.5 Validation Byte (V-Byte) ................................................................................................................ 8-42
8.7.6 ACKing and NACKing Data .......................................................................................................... 8-43
8.7.7 Commands Initiated by the Automation Computer ........................................................................8-44
8.7.7.1 Remote Log-on/Log-off ....................................................................................................... 8-45
To Log-in: ................................................................................................................................... 8-45
To Log-off: .................................................................................................................................. 8-46
8.7.7.2 Force Hang-up Request ........................................................................................................ 8-46
To Force Hang-up: ...................................................................................................................... 8-46
8.7.7.3 Add or Delete a Listen-in Account ......................................................................................8-47
To Add a Listen-in Account: ....................................................................................................... 8-47
To Delete a Listen-in Account: ................................................................................................... 8-47
8.7.7.4 Common Listen-in Extend/End Request .............................................................................. 8-48
To Extend Listen-in: .................................................................................................................... 8-48
To End a Listen-in Session: ........................................................................................................ 8-48
8.7.7.5 PBX Listen-in String ............................................................................................................ 8-49
To Create or Edit PBX String: .................................................................................................... 8-49
8.7.7.6 Add or Delete a Trap Account .............................................................................................8-50
To Add a Trap Account: ..............................................................................................................8-50
To Delete a Trap Account: .......................................................................................................... 8-50
8.7.7.7 Link Test Request ................................................................................................................ 8-51
8.8 US ASCII Character Code .....................................................................................................................8-51
Appendix A
Programming Quick Chart .................................................................................................. A-1
Index .........................................................................................................................................................Index-1

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List of Tables
Section 1
System Overview .....................................................................................................................................1-1
1.1 Features .................................................................................................................................................... 1-1
1.2 Optional Accessories ................................................................................................................................ 1-2
Table 1-1: Optional Accessories for the 9800 receiver ...............................................................................1-2
1.3 Formats Compatible with the 9800 ..........................................................................................................1-3
Table 1-2: Formats compatible with the 9800 .............................................................................................1-3
1.4 9800 Supported SIA Digital I-III Levels ................................................................................................. 1-4
Table 1-3: 9800 and SIA Levels I-III comparison ...................................................................................... 1-4
1.5 How to Use this Manual ........................................................................................................................... 1-5
1.6 Terminology ............................................................................................................................................. 1-5
1.7 What’s in the Box .................................................................................................................................... 1-6
1.8 How to Contact Silent Knight ..................................................................................................................1-6
Section 2
Agency Requirements ........................................................................................................................ 2-1
2.1 Telephone Requirements .......................................................................................................................... 2-1
2.2 FCC Warning ...........................................................................................................................................2-1
2.3 UL Requirements .....................................................................................................................................2-2
Section 3
Installation ......................................................................................................................................................3-1
3.1 Environmental specifications ................................................................................................................... 3-1
3.2 Electrical Specifications ........................................................................................................................... 3-1
3.3 Overview .................................................................................................................................................. 3-2
3.4 Rack Mounting ......................................................................................................................................... 3-3
3.5 Line Card Installation ............................................................................................................................... 3-5
3.6 Removing Line Cards .............................................................................................................................. 3-6
3.7 Telephone Line Connection .....................................................................................................................3-7
3.8 Parallel Printer Connection ...................................................................................................................... 3-7
Table 3-1: External Printer Cable Pin Description ......................................................................................3-8
3.9 AC Power Cord Connection .................................................................................................................. 3-10
3.10 Battery Connection ................................................................................................................................ 3-13
3.11 Automation Computer Connection ........................................................................................................ 3-14

Model 9800 Central Station Receiver Installation/Operation Manual
viii 151018
Section 4
Operation ......................................................................................................................................................... 4-1
4.1 Touchpad Function Buttons ..................................................................................................................... 4-1
Table 4-1: Touchpad Buttons Description .................................................................................................. 4-2
4.2 Displays .................................................................................................................................................... 4-3
Table 4-2: LED Description ........................................................................................................................ 4-3
Table 4-3: LCD and Printer Abbreviations ................................................................................................. 4-5
4.3 Initial System Power Up ..........................................................................................................................4-6
4.4 Log On / Log Off .....................................................................................................................................4-7
Table 4-4: Main Menu Option Items by Profile ..........................................................................................4-7
Table 4-5: Default User Codes .................................................................................................................... 4-8
4.5 Modes of Operation ............................................................................................................................... 4-10
4.6 Main Menu ............................................................................................................................................. 4-11
Table 4-6: Printer Menu Choices ..............................................................................................................4-17
Table 4-7: Event Format Choices and Meaning ........................................................................................4-22
Table 4-8: Phantom Signals Formats List .................................................................................................4-25
4.7 Listen-In and Hang Up ........................................................................................................................... 4-28
4.8 Testing the System ................................................................................................................................. 4-29
Section 5
Programming ............................................................................................................................................... 5-1
5.1 How to Enter Program Mode ...................................................................................................................5-1
Table 5-1: Types of Programming Fields .................................................................................................... 5-1
5.2 Programming Choices .............................................................................................................................. 5-2
5.3 General Options ....................................................................................................................................... 5-3
Table 5-2: General Options Items and Description ..................................................................................... 5-4
Table 5-3: Operation Mode Choices and Descriptions ...............................................................................5-7
Table 5-4: Display Options and Descriptions .............................................................................................5-9
Table 5-5: Communications Options and Description .............................................................................. 5-14
Table 5-6: Initialization String Characters ................................................................................................ 5-20
Table 5-7: ITI Automation Format Options .............................................................................................. 5-25
Table 5-8: On-board Annunciator and Auxiliary Relay Options ..............................................................5-27
Table 5-9: System Options ........................................................................................................................ 5-29
5.4 Line Card Menu ..................................................................................................................................... 5-33
Table 5-10: Line Card Menu Options .......................................................................................................5-34
Table 5-11: Edit Line Card List Items and Description ............................................................................5-38
Table 5-12: Valid Programmable String Characters ................................................................................. 5-48
Table 5-13: Account Characters ................................................................................................................ 5-50
Table 5-14: ITI Options Menu Items ........................................................................................................ 5-56
Table 5-15: ITI SCode (Security Code) Options ....................................................................................... 5-58
5.5 User List ................................................................................................................................................. 5-63
Table 5-16: User List Menu Items and Steps ............................................................................................ 5-63
Table 5-17: Available Characters ..............................................................................................................5-64

List of Tables
151018 ix
Section 6
Compatible Reporting Formats ................................................................................................. 6-1
6.1 Formats By Communication Group. ........................................................................................................ 6-1
Table 6-1: Formats compatible with the 9800 .............................................................................................6-1
6.2 Format Numbers Used In Printer Output ................................................................................................. 6-3
Table 6-2: Formats By Report Number ....................................................................................................... 6-3
Section 7
Troubleshooting ....................................................................................................................................... 7-1
7.1 Error Messages ......................................................................................................................................... 7-1
Table 7-1: Error Messages .......................................................................................................................... 7-1
7.2 Troubleshooting Process .......................................................................................................................... 7-5
7.3 Safe Mode ................................................................................................................................................7-7
7.4 Updating the Receiver Software .............................................................................................................. 7-8
Section 8
Automation Communication Formats ................................................................................. 8-1
8.1 Introduction .............................................................................................................................................. 8-1
8.2 Silent Knight 9000 Protocol ..................................................................................................................... 8-2
Table 8-1: Data String Description ............................................................................................................. 8-2
Table 8-2: Special Characters Used in the Protocol ....................................................................................8-3
Table 8-3: System Messages ....................................................................................................................... 8-7
8.3 SIA CIS (Computer Interface Standard) .................................................................................................. 8-9
Table 8-4: Data String Description ............................................................................................................. 8-9
Table 8-5: Special Characters ....................................................................................................................8-10
Table 8-6: Modifier Codes Used With The 9800 ...................................................................................... 8-12
Table 8-7System Status Messages ............................................................................................................ 8-15
8.4 ITI Generic Computer Format ...............................................................................................................8-18
Table 8-8: Number and ITI Digit Equivalent ............................................................................................ 8-18
Table 8-9: Report Record Components .....................................................................................................8-18
Table 8-10: Upper Nibble Description ...................................................................................................... 8-19
Table 8-11: Lower Nibble Description ...................................................................................................... 8-19
Table 8-12: Extended Panel ID Codes (XID) ........................................................................................... 8-20
Table 8-13: Alarm Code and Description ................................................................................................. 8-21
Table 8-14: Log Record Components and Description .............................................................................8-22
Table 8-15: Test Record Components and Description ............................................................................ 8-22
Table 8-16: Okay Record Components and Description ...........................................................................8-23
8.5 ITI Computer Interface Format .............................................................................................................. 8-24
Table 8-17: Number and ITI Digit Equivalent .......................................................................................... 8-24
Table 8-18: Type of Record Identifiers ..................................................................................................... 8-24
Table 8-19: Record Components ............................................................................................................... 8-25
Table 8-20: Report Record Components and Description ........................................................................ 8-26
Table 8-21: Information Field Identifiers .................................................................................................. 8-27
Table 8-22: Panel Type Characters ........................................................................................................... 8-28
Table 8-23: Panel Type Characters (Continued) ....................................................................................... 8-28
Table 8-24: Condition Codes and Descriptions ........................................................................................ 8-29

Model 9800 Central Station Receiver Installation/Operation Manual
x151018
Table 8-25: Condition Codes and Descriptions ........................................................................................ 8-29
Table 8-26: Test Record Information Fields and Descriptions .................................................................8-29
Table 8-27: Log Record Information Fields And Descriptions ................................................................ 8-30
8.6 SIA 2000 ................................................................................................................................................ 8-31
Table 8-28: Checksum Verification Process ............................................................................................. 8-31
8.7 SK EXP (Silent Knight Expanded) ........................................................................................................ 8-32
Table 8-29: SKE Header Block Components Description ........................................................................8-32
Table 8-30: Call Message Components and Description .......................................................................... 8-33
Table 8-31: Dialer Format Types By Code ...............................................................................................8-34
Table 8-32: Panel Data Identifiers and Descriptions .................................................................................8-35
Table 8-33: Call Message Components .....................................................................................................8-36
Table 8-34: Call Message With Listen-in Data ......................................................................................... 8-37
Table 8-35: Trap Account Indicator Components .....................................................................................8-38
Table 8-36: Bad Data Field Indicator Components ................................................................................... 8-39
Table 8-37: System Message Components ...............................................................................................8-40
Table 8-38: System Messages ................................................................................................................... 8-41
Table 8-39: Link Test Components ........................................................................................................... 8-42
Table 8-40: Response Messages by the 9800 Receiver ............................................................................ 8-44
Table 8-41: Command Requests by Identifiers ......................................................................................... 8-45
Table 8-42: Log-in Request Components ................................................................................................. 8-45
Table 8-43: Log-off Request Components ................................................................................................8-46
Table 8-44: Force Hang-Up Request Components ...................................................................................8-46
Table 8-45: Add Listen-in Account Request Components .......................................................................8-47
Table 8-46: Delete a Listen-in Account Request Components .................................................................8-47
Table 8-47: Extend Listen-in Period Request Components ...................................................................... 8-48
Table 8-48: Extend Listen-in Period Request Components ...................................................................... 8-48
Table 8-49: Delete a Listen-in Account Request Components .................................................................8-49
Table 8-50: Add Listen-in Account Request Components .......................................................................8-50
Table 8-51: Delete a Listen-in Account Request Components .................................................................8-50
8.8 US ASCII Character Code .....................................................................................................................8-51
Table 8-52: US ASCII Character Code .....................................................................................................8-51
Appendix A
Programming Quick Chart .................................................................................................. A-1
Table A-1: Programming Quick Chart ....................................................................................................... A-1
Index .........................................................................................................................................................Index-1

151018 1-1
Section 1
S
y
stem Overview
This manual describes installation, operation, and programming of the Model 9800 Central
Station Receiver. The 9800 can be used as a desk-top receiver, however it must be rack-
mounted for UL listed installations. This section will list features, optional accessories,
compatible formats, and SIA options supported. This section also contains conventions held
throughout the manual, terminology relevant to this product, and other information.
1.1 Features
Hardware:
• Supports both 120 and 240 VAC installations at 60 and 50Hz operation.
• External annunciation with auxiliary Form C dry contact relay. (Programmable)
• On-board PZT alert. (Programmable.)
• 1 parallel port.
• 2 serial ports.
• 2 rear SBUS connectors.
• Modular configuration for easy replacement and repair.
• 4 line LCD Display with 20 characters for each line.
• On-board touchpad for manual operation and programming.
• LEDs to indicate system operations.
• Rack mountable design.
• One line card will communicate with all supported formats.
• Supports up to 12 line cards which operate independent of each other.
• Line card parameters are stored on the MCPU for faster removal and replacement.
• Line cards support Caller ID and Caller Name Delivery.
• Line cards are individually programmable for format priority and ring parameters.
• Line cards support direct connect phone lines monitoring.

Model 9800 Central Station Receiver Installation/Operation Manual
1-2 151018
Software:
• Programmable display options for time and date information.
• View or print the history information by priority or by call or by event.
• Two user profiles to control user access to the receiver.
• Supports up to 40 users.
• Listen-in and trap accounts support wild card variables. Up to 20 accounts available per
line card. (20 for listen-in and 20 for trap accounts.)
• Listen-in selectable for direct, hook flash, or PBX phone system.
• Programmable port configuration for automation, printer and backup support.
• 500 event history buffer.
1.2 Optional Accessories
The following accessories for the Model 9800 receiver are available from Silent Knight Sales
Department unless otherwise indicated. You can contact Silent Knight Sales Department by
phone or by mail. The Sales Department’s toll free and local numbers are 800-446-6444 and
612-493-6435. Our mailing address is 7550 Meridian Circle, Maple Grove, MN 55369-4927.
Table 1-1: Optional Accessories for the 9800 receiver
Item Silent Knight Model Number (if
applicable) Description/Comments
Line card 9810 The line card monitors the phone line, detects ring and processes
the message from the communicating panel.
Backup battery 6712 (See Section
3.10 for installation.) A 12VDC 7ah battery which will provide a minimum 4 hours of backup power during an AC power loss. (See Section 2.3.2 for UL
backup power requirements.)
Printer cable Not available from
Silent Knight A standard 25-pin cable used to connect the 9800 receiver to an external parallel printer.
Rack-mounting
cabinet Not available from Silent Knight Used to rack mount the 9800 receiver as required by UL. (See Section 2.3.1 for specifications and vendor information.)
Blank filler panels Not available from
Silent Knight Used to fill up any unused cabinet spaces as required by UL.
Parallel printer SK320 Silent Knight Model 9800 receiver requires the SK320 parallel
printer to generate a hardcopy of report history.

System Overview
151018 1-3
1.3 Formats Compatible with the 9800
The 9800 receiver is compatible with all Silent Knight UL listed communicators.
Table 1-2 shows the formats that the 9800 receiver can decode and the handshake frequency
groups which accommodate that format (see Section 5.4 for line card programming). Each
line card can decode every format listed below. Setting the handshake order only prioritizes
the type of communication done by each line card. Section 6 of this manual describes the
formats in greater detail.
Table 1-2: Formats compatible with the 9800
Format Name Handshake
BFSK 1400 or 2300 Hz
SK FSK, FSK 0, FSK 80 1400 or 2300 Hz
SK FSK 1, FSK 1, FSK 81 1400 or 2300 Hz
FSK II, FSK 86 1400 Hz
SK 4+2 1400 Hz
SK 3+1/3+1 Extended 1400 or 2300 Hz
Sescoa 3+1/Franklin 3+1 2300 Hz
Radionics 3+1 Checksum 1400 or 2300 Hz
4+1 Extended 1400 or 2300 Hz
FBI 4+3+1 1400 or 2300 Hz
SX-III, SX-IVA 2225 Hz
SX-IVB 2225 Hz
ITI SX-V 2225 Hz
ITI Commander 2225 Hz
ITI RF Commander, Harbor Gard 2225 Hz
ITI Commander 2000, LifeGard 2225 Hz
ITI CareTaker+, SecurityPro 4000 2225 Hz
ITI UltraGard 2225 Hz
SIA DCS 2225 Hz
SIA 2000 (pending approval) 2225 Hz
Ademco Contact ID 1400 and 2300 Hz
Ademco Super Fast 1400 and 2300 Hz
Acron Touch Tone 1400 and 2300 Hz
Ademco Express 1400 and 2300 Hz
DTMF 4+2 1400 and 2300 Hz

Model 9800 Central Station Receiver Installation/Operation Manual
1-4 151018
1.4 9800 Supported SIA Digital I-III Levels
Table 1-3 compares the 9800 receiver to SIA Digital Compatibility Levels I, II, and III and
indicates which of them we comply with.
Table 1-3: 9800 and SIA Levels I-III comparison
9800 Function/Capability Transmitter Receiver

Support Tonal Acknowledgments required required

Support N blocks with Zone Numbers Only required required

Support single Account Block per Call required required

Support O Blocks (optional) required

Support X Blocks (optional) required

Support 300 Baud (Fast) (optional) required
Support Configuration Block required required
Support Data Acknowledgments required required

Support Modifier codes id, da and ti.(optional) required

Support Multiple Account Blocks per Call (optional) required

Support E Blocks (optional) required

Support Data Codes with Units Numbers (optional) required
Support RECEIVER call out and Access Passcode required required
Support Reverse Channel C Blocks required required
Support Reverse Channel P Blocks required (optional)
Support Reverse Channel A Blocks (optional) required
Support Dynamic block and Group Sizes (optional) required
 Support Listen-in (optional) required
 Support A Blocks to RECEIVER (optional) required
Support V-Channel communication (optional) (optional)
Level I
Level II
Level III

System Overview
151018 1-5
1.5 How to Use this Manual
This manual contains information on how to install, operate and program the 9800 receiver.
Silent Knight strongly suggests that the manual be reviewed in its entirety to become familiar
with procedures and parameters of the product. Once you are familiar with the product, the
manual can be used as a reference document.
The manual uses the following conventions:
• A small graphic of each touchpad button is used to represent which touchpad key is to be
pressed for a given operation. For example, an up-arrow would be shown as:
•/&'GLVSOD\ This typeface represents messages that appear on the LCD.
•+] This typeface represents an editable field that appears on the LCD.
• Pages of the manual are numbered by section. For example, a page numbered as “5-1” is
Page 1 of Section 5.
• When this manual refers to default settings, it means programmable options set at the fac-
tory. Any programming after the receiver is powered up will change these setting.
1.6 Terminology
This section lists terminology that is specific to this product and their meaning.
Term Meaning
Communication Group Silent Knight has separated the different types of communication by
handshake type. These handshake types can be assigned in a numbered order.
(See Section 6 for more details.)
Listen-in Listen-in is the ability to listen in to what is happening real-time from the
central station to a remote location. This can help the central station operator
determine if he or she should dispatch for a particular alarm situation.
PZT PZT is an abbreviation for a piezo alert sounder.
PIN An abbreviation for Personal Identification Number. PINs are used to log in
and out of the receiver.
SBUS Serial Bus interface to connect a 9800 receiver to 9810 Line cards and the
LCD display.
MCPU Master Central Processing Unit.
Main Menu The main menu will be displayed as either
,QVWDOOHU 0HQX! or
2SHUDWRU 0HQX! . However, this manual will refer to them as the main
menu.
ACK Stands for acknowledgment.
NACK Stands for no acknowledgment.

Model 9800 Central Station Receiver Installation/Operation Manual
1-6 151018
1.7 What’s in the Box
This section contains a list of the parts that are shipped with the 9800 receiver and a brief
description of their intended use.
1.8 How to Contact Silent Knight
If you have a question or encounter a problem not covered in this manual, contact Silent
Knight Technical Support at 800-328-0103 (or 612-493-6455). To order parts, contact Silent
Knight Sales at 800-446-6444 (or 612-493-6435).
Item Quantity P/N Description
Battery/Alert Relay Wiring
Harness 1 130393 Wiring harness used to connect the 9800 receiver to a backup battery. It also provides a normally open or
normally closed output for an alert sounder.
9800Installation/Operation
Manual 1 151018 A manual covering installation and operation
information related to the 9800 receiver.
Central Station Receiver 1 9800 The central station receiver assembly.
Line Card 1 9810 Line card for land lines.
Strain Relief Tie Wrap 1 120101 Tie wrap used asa strain relief on the phonecord. See
Figure 3-3 for location of strain relief tabs.
Receiver Mounting Screws 4 119593 #10-32 x 3/8 flat head screws used to mount the
receiver to a UL listed rack. (See Section 3.4 for rack
mounting instructions.)
Telephone Cord 1 130071 A 7 foot long telephone cable with RJ-11 connectors.
Power Cable 1 119229 AC power cable used to connect the 9800 receiver to
an AC wall plug.

151018 2-1
Section 2
A
g
enc
y
Requirements
2.1 Telephone Requirements
If requested by the telephone company, the following information must be provided before
connecting this device to the phone lines:
This device may not be connected directly to coin telephones or party line services.
This device cannot be adjusted or repaired in the field. In case of trouble with the device,
notify the installing company or Silent Knight for an RMA and then return it to:
Silent Knight Security Systems
7550 Meridian Circle
Maple Grove, MN 55369-4927
800-328-0103 or 612-493-6455
The telephone company may make changes in its facilities, equipment, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will
provide advance notice to allow you to make the necessary modifications to maintain
uninterrupted service.
2.2 FCC Warning
This device complies with FCC Rules Part 68.
This device has been verified to comply with FCC Rules Part 15. Operation is subject to the
two following conditions: (1) This device may not cause radio interference, and (2) This
device must accept any interference received including interference that may cause undesired
operation.
A. Manufacturer: Silent Knight
B. Model Number: 9800
C. FCC Registration Number: AC6USA-31519-AL-E
D. Type of jack (to be installed by the tele-
phone company): RJ31X
Ringer equivalence: 0.1B

Model 9800 Central Station Receiver Installation/Operation Manual
2-2 151018
2.3 UL Requirements
Follow the procedures outlined in the sections below for listing as an NFPA 72 Central Station
Service installation. The 9800 is also suitable for household and commercial burglary service.
Note that installation regulations are subject to the jurisdiction of a local authority.
2.3.1 Hardware Requirements
See Figure 3-4 and Figure 3-5 (Section 3) for diagrams of a suggested installation.
1. A second 9800 must be installed as a backup in case the primary 9800 fails. The backup
system must be able to take over within 30 seconds. (Note: This requirement does not
apply to burglary-only installations.)
2. The 9800 must be housed in a UL listed for fire protective signaling use, metal rack-
mounting cabinet. A recommended enclosure is a listed control unit accessories system
cabinet, manufactured by Atlas/Soundelier, (The series, WA200, intended for 19-inch rack
mount panels, can be used.) A taller cabinet could be used to house additional units.
3. Any unused front panel rack space must be filled with blank panels so that all wiring
remains enclosed.
4. The external conduit must exit through the knockouts in the cabinet or go directly through
the floor.
2.3.2 Operational Requirements
1. The transmitters reporting to the 9800 must be UL Listed DACTs (digital alarm communi-
cator transmitters).
2. The central station must provide a minimum of 24 hours of backup power within 30
seconds of a AC power loss. The backup must either be in the form of a UL listed UPS or
electrical generator.
3. If the 9800 is not automated, the central station operator must check for the 24 hour test
signals from the communicators. (Note: This requirement does not apply to burglary-only
installations.)
4. The connection between the 9800 and the UL listed computer should be according to the
pin configuration for Com port 1 as shown in Section 3.11, Figure 3-15 and Figure 3-16,
of this manual.
5. If a computer is used, the computer and its accessories must be installed in the same room
as the receiver.
6. If the listen-in feature is used the receiver must meet the loading requirements specified in
NFPA 72 paragraph A-4-5.3.2.2.2.3. Additional line cards can be installed to meet this
requirement, however, the additional line cards can not be programmed for listen-in. Any
line card used for Listen-In must not be counted in the hunt group calculations.

Agency Requirements
151018 2-3
2.3.3 Programming Requirements
In a UL listed installation, the Model 9800 receiver must be programmed according to the
following procedure:
• Do NOT use the alarm output relay in UL installations.
• Each log-on code must have at least four digits.

Model 9800 Central Station Receiver Installation/Operation Manual
2-4 151018