Silicon Graphics InfiniteStorage 3104 User manual

SGI®InfiniteStorage™ Server 3104 (ISS3104)
User Guide
007-6307-001

COPYRIGHT
© 2013 Silicon Graphics International Corp. All rights reserved; provided portions may be copyright in third parties, as indicated elsewhere herein. No
permission is granted to copy, distribute, or create derivative works from the contents of this electronic documentation in any manner, in whole or in part,
without the prior written permission of SGI.
LIMITED RIGHTS LEGEND
The software described in this document is“commercial computer software” provided with restricted rights (except as to included open/free source) as specified
in the FAR 52.227-19 and/or the DFAR 227.7202, or successive sections. Use beyond license provisions is a violation of worldwide intellectual property laws,
treaties and conventions. This document is provided with limited rights as defined in 52.227-14.
The electronic (software) version of this document was developed at private expense; if acquired under an agreement with the USA government or any
contractor thereto, it is acquired as “commercial computer software” subject to the provisions of its applicable license agreement, as specified in (a) 48 CFR
12.212 of the FAR; or, if acquired for Department of Defense units, (b) 48 CFR 227-7202 of the DoD FAR Supplement; or sections succeeding thereto.
Contractor/manufacturer is SGI, 46600 Landing Parkway, Fremont, CA 94538.
TRADEMARKS AND ATTRIBUTIONS
Silicon Graphics, SGI, and the SGI logo, SGI InfiniteStorage, and Supportfolio are trademarks or registered trademarks of Silicon Graphics International Corp.
in the United States and/or other countries worldwide.
Intel, Itanium, and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Linux is a
registered trademark of Linus Torvalds, used with permission by SGI. MegaRAID is a trademark or registered trademark of LSI Logic Corporation. PCIe and
PCI-X are registered trademarks of PCI SIG.
All other trademarks mentioned herein are the property of their respective owners.
Adaptec, Host, and the Adaptec logo are registered trademarks of Adaptec Inc.

007-6307-001 iii
Record of Revision
Version Description
001 December 2013
Original printing.

007-6307-001 v
Contents
Record of Revision . . . . . . . . . . . . . . . . . . . . . . . iii
About This Guide . . . . . . . . . . . . . . . . . . . . . . . xiii
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Chapter Descriptions . . . . . . . . . . . . . . . . . . . . . . xiv
Related Publications. . . . . . . . . . . . . . . . . . . . . . . xv
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . xv
Product Support . . . . . . . . . . . . . . . . . . . . . . . . xvi
Reader Comments . . . . . . . . . . . . . . . . . . . . . . . xvi
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1
Server Chassis Features . . . . . . . . . . . . . . . . . . . . . . 2
Serverboard Features . . . . . . . . . . . . . . . . . . . . . . 4
Additional Hardware Components . . . . . . . . . . . . . . . . . . . 6
2 System Safety . . . . . . . . . . . . . . . . . . . . . . . . 7
Electrical Safety Precautions . . . . . . . . . . . . . . . . . . . . 7
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . 9
ESD Precautions. . . . . . . . . . . . . . . . . . . . . . . . 9
Operating Precautions . . . . . . . . . . . . . . . . . . . . . . 10
3 Server Installation . . . . . . . . . . . . . . . . . . . . . . . 11
Unpack the System . . . . . . . . . . . . . . . . . . . . . . . 11
Prepare for Setup . . . . . . . . . . . . . . . . . . . . . . 11
Choose a Setup Location . . . . . . . . . . . . . . . . . . . . 12
Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . 12
Rack Precautions . . . . . . . . . . . . . . . . . . . . . . 12
Server Precautions . . . . . . . . . . . . . . . . . . . . . . 13
Rack Mounting Considerations . . . . . . . . . . . . . . . . . . . . 13
Ambient Operating Temperature . . . . . . . . . . . . . . . . . . 13

vi 007-6307-001
Contents
Reduced Airflow . . . . . . . . . . . . . . . . . . . . . . 13
Mechanical Loading. . . . . . . . . . . . . . . . . . . . . . 13
Circuit Overloading . . . . . . . . . . . . . . . . . . . . . . 14
Reliable Ground . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the System into a Rack . . . . . . . . . . . . . . . . . . . 14
Identifying the Sections of the Rack Rails . . . . . . . . . . . . . . . . 15
Installing the Inner Rails . . . . . . . . . . . . . . . . . . . . 16
Installing the Outer Rails . . . . . . . . . . . . . . . . . . . . 17
Installing the Server in a Rack . . . . . . . . . . . . . . . . . . . 17
Installing the Server into a Telco Rack . . . . . . . . . . . . . . . . . 19
4 System Interface. . . . . . . . . . . . . . . . . . . . . . . . 21
Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . 22
UID Button . . . . . . . . . . . . . . . . . . . . . . . . 22
Reset Button . . . . . . . . . . . . . . . . . . . . . . . . 22
Power Button . . . . . . . . . . . . . . . . . . . . . . . 23
Control Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . 23
Universal Information LED . . . . . . . . . . . . . . . . . . . . 24
NIC1/2 LED . . . . . . . . . . . . . . . . . . . . . . . . 25
HDD LED . . . . . . . . . . . . . . . . . . . . . . . . 25
Power LED . . . . . . . . . . . . . . . . . . . . . . . . 25
Drive Carrier LEDs . . . . . . . . . . . . . . . . . . . . . . . 26
5 Chassis Maintenance . . . . . . . . . . . . . . . . . . . . . . 27
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . 28
Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . 28
Left-Right and User Position . . . . . . . . . . . . . . . . . . . 28
Removing the Chassis Cover. . . . . . . . . . . . . . . . . . . . . 29
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . 30
Power Supply Failure . . . . . . . . . . . . . . . . . . . . . 30
Replacement Procedure . . . . . . . . . . . . . . . . . . . . . 30
Installing and Removing Hard Disk Drives . . . . . . . . . . . . . . . . . 32
Mounting a Hard Drive in a Drive Carrier . . . . . . . . . . . . . . . . 32
Installing/Removing a Hard Drive . . . . . . . . . . . . . . . . . . 34

Contents
007-6307-001 vii
Installing/Removing DVD-ROM . . . . . . . . . . . . . . . . . . . 35
Replacing System Fans . . . . . . . . . . . . . . . . . . . . . . 36
System Fan Failure . . . . . . . . . . . . . . . . . . . . . . 37
Replacement Procedure. . . . . . . . . . . . . . . . . . . . . 37
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 39
If the System Does Not Power Up . . . . . . . . . . . . . . . . . . . 40
System Powers Up But Will Not Boot . . . . . . . . . . . . . . . . . . 40
No Video After System Power Up . . . . . . . . . . . . . . . . . . . 41
Memory Errors . . . . . . . . . . . . . . . . . . . . . . . . 41
A Technical Specifications . . . . . . . . . . . . . . . . . . . . . 43
B BIOS Error Codes . . . . . . . . . . . . . . . . . . . . . . . 47

007-6307-001 ix
Figures
Figure 1-1 The ISS3104 Server . . . . . . . . . . . . . . . 1
Figure 1-2 Front Chassis View . . . . . . . . . . . . . . . 3
Figure 1-3 Rear Chassis View . . . . . . . . . . . . . . . 3
Figure 1-4 Serverboard Block Diagram . . . . . . . . . . . . . 5
Figure 2-1 Installing the Onboard Battery . . . . . . . . . . . . 8
Figure 3-1 Sections of the Rack Rails (right-side rail shown) . . . . . . . 15
Figure 3-2 Inner Rack Rails . . . . . . . . . . . . . . . . 16
Figure 3-3 Installing the Server in a Rack . . . . . . . . . . . . 18
Figure 3-4 Installing the Server into a Telco Rack . . . . . . . . . . 19
Figure 4-1 Control Panel. . . . . . . . . . . . . . . . . 21
Figure 4-2 UID Button . . . . . . . . . . . . . . . . . 22
Figure 4-3 Reset Button . . . . . . . . . . . . . . . . . 22
Figure 4-4 Power Button. . . . . . . . . . . . . . . . . 23
Figure 4-5 UID LED . . . . . . . . . . . . . . . . . . 24
Figure 4-6 NIC1/2 LED . . . . . . . . . . . . . . . . . 25
Figure 4-7 HDD LED . . . . . . . . . . . . . . . . . 25
Figure 4-8 Power LED . . . . . . . . . . . . . . . . . 25
Figure 5-1 Replacing a Power Supply Module . . . . . . . . . . . 31
Figure 5-2 Mounting a Hard Drive in a Carrier . . . . . . . . . . . 33
Figure 5-3 Removing a Hard Drive . . . . . . . . . . . . . . 34
Figure 5-4 System Fans . . . . . . . . . . . . . . . . . 36

Tables
007-6307-001 xi
Tables
Table 1-1 Chassis Features . . . . . . . . . . . . . . . . 2
Table 1-2 Serverboard Features . . . . . . . . . . . . . . . 4
Table 4-1 UID LED States . . . . . . . . . . . . . . . . 24
Table 4-2 Drive Carrier LEDs . . . . . . . . . . . . . . . 26
Table A-1 Temperature, Humidity, and Altitude Specifications . . . . . . 43
Table A-2 Miscellaneous System Specifications . . . . . . . . . . 44
Table B-1 BIOS Error Codes . . . . . . . . . . . . . . . 47

007-6307-001 xiii
About This Guide
This guide provides an overview of the installation, architecture, general operation, and
descriptions of the major components in the SGI®InfiniteStorage™ Server 3104 (ISS3104). It also
provides basic troubleshooting and maintenance information as well as important safety and
regulatory specifications.
Audience
Thisguide is written for owners,installers,system administrators, and users oftheISS3104server.
It is written with the assumption that the reader has a good working knowledge of computer
systems.

xiv 007-6307-001
About This Guide
Chapter Descriptions
The following topics are covered in this guide:
• Chapter 1, “Introduction”
Provides an overview of the server components.
• Chapter 2, “System Safety”
Provides system safety information.
• Chapter 3, “Server Installation”
Provides a quick setup checklist to get the server operational.
• Chapter 4, “System Interface”
Describes how you monitor the overall status of the system as well as the activity and health
of specific components.
• Chapter 5, “Chassis Maintenance”
Describes how you replace fans, disk drives, and power supplies.
• Chapter 6, “Troubleshooting”
Describes some basic steps to troubleshoot your system.
• Appendix A, “Technical Specifications,”
Describes system component specifications.
•Appendix B, “BIOS Error Codes,”
Provides BIOS error code information.

About This Guide
007-6307-001 xv
Related Publications
The following SGI documents are relevant to the server:
•MegaRAID®SAS Software User’s Guide, publication number 860-0488-xxx
• SGI Foundation Software release notes
• SGI Performance Suite release notes
• SGI InfiniteStorage series documentation
• Man pages
You can obtain SGI documentation, release notes, or man pages in the following ways:
• Refer to the SGI Technical Publications Library at http://docs.sgi.com. Various formats are
available. This library contains the most recent books and man pages.
• Refer to the SGI Supportfolio™ webpage for release notes and other documents whose
access require a support contract. See “Product Support” on page xvi.
Conventions
The following conventions are used throughout this document:
Convention Meaning
Command This fixed-space font denotes literal items such as commands, files,
routines, path names, signals, messages, and programming language
structures.
variable The italic typeface denotes variable entries and words or concepts being
defined. Italic typeface is also used for book titles.
user input This bold fixed-space font denotes literal items that the user enters in
interactive sessions. Output is shown in nonbold, fixed-space font.
[ ] Brackets enclose optional portions of a command or directive line.
... Ellipses indicate that a preceding element can be repeated.
man page(x) Man page section identifiers appear in parentheses after man page names.

xvi 007-6307-001
About This Guide
Product Support
SGI provides a comprehensive product support and maintenance program for its products. SGI
also offers services to implement and integrate Linux applications in your environment.
• Refer to http://www.sgi.com/support/
• If you are in North America, contact the Technical Assistance Center at
[phone]SGI or contact your authorized service provider.
• If you are outside North America, contact the SGI subsidiary or authorized distributor in
your country.
Reader Comments
If you have comments about the technical accuracy, content, or organization of this document,
contact SGI. Be sure to include the title and document number of the manual with your comments.
(Online, the document number is located in the front matter of the manual. In printed manuals, the
document number is located at the bottom of each page.)
You can contact SGI in any of the following ways:
• Send e-mail to the following address: t[email protected]
• Contact your customer service representative and ask that an incident be filed in the SGI
incident tracking system.
http://www.sgi.com/support/supportcenters.html
SGI values your comments and will respond to them promptly.
GUI element This font denotes the names of graphical user interface (GUI) elements such
as windows, screens, dialog boxes, menus, toolbars, icons, buttons, boxes,
fields, and lists.

007-6307-001 1
Chapter 1
1. Introduction
The ISS3104 server is a rackmount server (see Figure 1-1).It has two main subsystems: a 1U
server chassis and a single-processor serverboard.
Figure 1-1 The ISS3104 Server
This chapter describes the server using the following topics:
•“Server Chassis Features” on page 2
•“Serverboard Features” on page 4
•“Additional Hardware Components” on page 6

2007-6307-001
1: Introduction
Server Chassis Features
Table 1-1 describes the main features of the ISS3104 server chassis.
Table 1-1 Chassis Features
Feature Description
System power The chassis features a redundant 500W power supply consisting of two power
modules. The system does not need to be shut down when replacing or
removing a single power supply module.
Hard drive subsystem The chassis was designed to support four hot-swap SATA hard drives.
Front control panel The control panel provides you with system monitoring and control. LEDs
indicate system power, HDD activity, network activity (two), CPU
overheating, fan failure, and power failure. A main power button and system
reset button are also included.
Cooling system The chassis has an innovative cooling design that features five sets of 4-cm
counter-rotating fans located in the middle section of the chassis. The chassis
fan speed is controlled via the baseboard management controller (BMC). The
power supply module also includes a cooling fan.

Server Chassis Features
007-6307-001 3
Figure 1-2 shows the noteworthy components on the front of the server chassis.
Figure 1-2 Front Chassis View
Figure 1-3 shows the noteworthy components on the rear of the server chassis.
Figure 1-3 Rear Chassis View
Cont rol
panel
RESET
21
SATA drives
Main
power
Syst em
reset
Syst em
LEDs
DVD-ROMdrive
(optional)
USB
ports
COM1
port VGA port
Ethernet
ports
IPMI LAN
Power supply
modules PCI expansion slots (with riser cards)

4007-6307-001
1: Introduction
Serverboard Features
At the heart of the ISS3104 server is a single-processor serverboard based on the Intel®C600A/D
chipset. Table 1-2 describes the major features of the serverboard.
Figure 1-4 shows a block diagram of the serverboard.
Note: Figure 1-4 is a general block diagram and may not represent the exact features on your
serverboard. See Table 1-2 for the actual specifications of your serverboard. This block diagram
is intended for your reference only.
Table 1-2 Serverboard Features
Feature Description
Processors The motherboard supports a single Intel Xeon®E5-1600v2 series processor.
Memory The motherboard has eight DIMM sockets that can support up to 256 GB of
DDR3-1600/1333/1066 ECC R/LRDIMMs or up to 64GB of ECC UDIMMs.
SATA A SATA controller is integrated into the chipset to provide a six-port SATA
subsystem, which supports RAID 0, 1, 5, and 10. The SATA drives are
hot-swappable units. Two of the ports support SATA 3.0 (6 Gb/s) while the
other four are SATA 2.0 (3 Gb/s) ports.
Note: You must haveRAID configured to enable the hot-swap capability of the
SATA drives.
SCU SATA An additional SCU SATA controller integrated into the chipset provides four
SATA 2 ports. RAID 0, 1 and 10 are supported. The SATA drives are
hot-swappable units.
Note: You must haveRAID configured to enable the hot-swap capability of the
SATA drives.
Onboard controllers/ports The color-coded I/O ports include one COM port, a VGA (monitor) port, four
USB 2.0 ports, two gigabit Ethernet ports, and an IPMI port. See Figure 1-3.
Intel Intelligent Power
Node Manager (IPNM) IPNM provides your system with real-time thermal control and power management for maximum energy efficiency. Although IPNM Specification
Version 1.5 is supported by the BMC, your system must also have
IPNM-compatible Manageability Engine (ME) firmware installed to use this
feature.