Silicon Graphics InfiniteStorage C1104-GP6 User manual

SGI®InfiniteStorage™Server C1104-GP6
System User Guide
007-6465-001

COPYRIGHT
© 2016 Silicon Graphics International Corp. All rights reserved; provided portions may be copyright in third parties, as indicated elsewhere herein. No
permission is granted to copy, distribute, or create derivative works from the contents of this electronic documentation in any manner, in whole or in part,
without the prior written permission of SGI.
LIMITED RIGHTS LEGEND
The software described in this document is “commercial computer software” provided with restricted rights (except as to included open/free source) as specified
in the FAR 52.227-19 and/or the DFAR 227.7202, or successive sections. Use beyond license provisions is a violation of worldwide intellectual property laws,
treaties and conventions. This document is provided with limited rights as defined in 52.227-14.
The electronic (software) version of this document was developed at private expense; if acquired under an agreement with the USA government or any
contractor thereto, it is acquired as “commercial computer software” subject to the provisions of its applicable license agreement, as specified in (a) 48 CFR
12.212 of the FAR; or, if acquired for Department of Defense units, (b) 48 CFR 227-7202 of the DoD FAR Supplement; or sections succeeding thereto.
Contractor/manufacturer is SGI, 46600 Landing Parkway, Fremont, CA 94538.
TRADEMARKS AND ATTRIBUTIONS
SGI InfiniteStorage, SGI, Silicon Graphics, and the SGI logo are trademarks or registered trademarks of Silicon Graphics International Corp. in the United
States and/or other countries worldwide.
Intel, Intel QuickPath Interconnect (QPI) and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and
other countries.
AMIBIOS is a registered trademark of American Megatrends Inc. in the United States and/or other countries worldwide.
Fusion-MPT, Integrated RAID, MegaRAID, and LSI Logic are trademarks or registered trademarks of LSI Logic Corporation.
HyperTransport is a licensed trademark of the HyperTransport Technology Consortium.
InfiniBand is a registered trademark of the InfiniBand Trade Association.
Internet Explorer and MS-DOS are registered trademarks of Microsoft Corporation.
Linux is a registered trademark of Linus Torvalds, used with permission by SGI.
Novell and Novell Netware are registered trademarks of Novell Inc.
PCIe and PCI-X are registered trademarks of PCI SIG.
Phoenix and PhoenixBIOS are registered trademarks of Phoenix Technologies Ltd.
Red Hat and all Red Hat-based trademarks are trademarks or registered trademarks of Red Hat, Inc. in the United States and other countries.
SUSE LINUX and the SUSE logo are registered trademarks of Novell, Inc.
UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd.
All other trademarks mentioned herein are the property of their respective owners.

007-6465-001 iii
Record of Revision
Version Description
001 August, 2016
First release

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Contents
Record of Revision . . . . . . . . . . . . . . . . . . . . . . . iii
About This Guide . . . . . . . . . . . . . . . . . . . . . . . ix
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . ix
Chapter Descriptions . . . . . . . . . . . . . . . . . . . . . . ix
Related Publications . . . . . . . . . . . . . . . . . . . . . . . x
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . xi
Product Support . . . . . . . . . . . . . . . . . . . . . . . . xi
Reader Comments . . . . . . . . . . . . . . . . . . . . . . . xii
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1
Server Board Features . . . . . . . . . . . . . . . . . . . . . . 3
Processors . . . . . . . . . . . . . . . . . . . . . . . . 3
QPI Interconnect . . . . . . . . . . . . . . . . . . . . . . 3
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 3
Serial ATA RAID Disk Options . . . . . . . . . . . . . . . . . . 3
PCI Express Expansion Slots . . . . . . . . . . . . . . . . . . . 4
Onboard Controllers/Ports . . . . . . . . . . . . . . . . . . . . 4
Onboard Graphics Controller . . . . . . . . . . . . . . . . . . . 4
IPMI . . . . . . . . . . . . . . . . . . . . . . . . . 4
Other Features . . . . . . . . . . . . . . . . . . . . . . . 5
Server Chassis Features . . . . . . . . . . . . . . . . . . . . . . 5
System Power . . . . . . . . . . . . . . . . . . . . . . . 5
Serial ATA Subsystems . . . . . . . . . . . . . . . . . . . . 5
Front Control Panel . . . . . . . . . . . . . . . . . . . . . . 5
Serverboard and PCIe Subsystem . . . . . . . . . . . . . . . . . . 6
Cooling System . . . . . . . . . . . . . . . . . . . . . . . 6
Optional SGI Remote Services (SGI RS) . . . . . . . . . . . . . . . . . 8

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Contents
SGI Remote Services Primary Capabilities . . . . . . . . . . . . . . . . 8
SGI Remote Services Benefits . . . . . . . . . . . . . . . . . . . 8
SGI Remote Service Operations Overview . . . . . . . . . . . . . . . . 9
SGI Knowledgebase . . . . . . . . . . . . . . . . . . . . . . 10
SGI Warranty Levels . . . . . . . . . . . . . . . . . . . . . 10
2 Server Installation . . . . . . . . . . . . . . . . . . . . . . . 11
Unpack the System . . . . . . . . . . . . . . . . . . . . . . . 11
Prepare for Setup . . . . . . . . . . . . . . . . . . . . . . 11
Choose a Setup Location . . . . . . . . . . . . . . . . . . . . 11
System Warnings and Precautions . . . . . . . . . . . . . . . . . . . 12
Server Precautions . . . . . . . . . . . . . . . . . . . . . . 14
Rack Mounting Considerations . . . . . . . . . . . . . . . . . . . . 14
Ambient Operating Temperature . . . . . . . . . . . . . . . . . . 14
Reduced Airflow . . . . . . . . . . . . . . . . . . . . . . 15
Mechanical Loading . . . . . . . . . . . . . . . . . . . . . . 15
Circuit Overloading . . . . . . . . . . . . . . . . . . . . . . 15
Reliable Ground . . . . . . . . . . . . . . . . . . . . . . . 15
Install the System into a Rack . . . . . . . . . . . . . . . . . . . . 15
Separate the Sections of the Rack Rails . . . . . . . . . . . . . . . . . 15
Inner Rail Extensions . . . . . . . . . . . . . . . . . . . . . 17
Installing the Inner Rail Extensions . . . . . . . . . . . . . . . . 17
Assembling the Outer Rails . . . . . . . . . . . . . . . . . . . . 18
Assembling the Outer Rails. . . . . . . . . . . . . . . . . . . 18
Attaching the Outer Rack Rails . . . . . . . . . . . . . . . . . . . 18
Using the Rail Locking Tabs . . . . . . . . . . . . . . . . . . 20
Install the Server in a Rack . . . . . . . . . . . . . . . . . . . . 20
Supply Power to the System . . . . . . . . . . . . . . . . . . 21
3 System Interface. . . . . . . . . . . . . . . . . . . . . . . . 23
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . 24
Control Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . 25
Power Fail LED . . . . . . . . . . . . . . . . . . . . . . . 25

Contents
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UID LED . . . . . . . . . . . . . . . . . . . . . . . . 25
NIC1 . . . . . . . . . . . . . . . . . . . . . . . . . 25
NIC2 . . . . . . . . . . . . . . . . . . . . . . . . . 26
HDD . . . . . . . . . . . . . . . . . . . . . . . . . 26
Info LED . . . . . . . . . . . . . . . . . . . . . . . . 26
Drive Carrier LEDs . . . . . . . . . . . . . . . . . . . . . . . 27
4 System Safety . . . . . . . . . . . . . . . . . . . . . . . . 29
Electrical Safety Precautions . . . . . . . . . . . . . . . . . . . . 29
Serverboard Battery. . . . . . . . . . . . . . . . . . . . . . 30
ESD Precautions . . . . . . . . . . . . . . . . . . . . . . 30
Mainboard Replaceable Soldered-in Fuses . . . . . . . . . . . . . . . . 31
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . 31
5 System and Serverboard Information . . . . . . . . . . . . . . . . . 33
Handling Circuit Boards and Drives . . . . . . . . . . . . . . . . . . 33
ESD Precautions . . . . . . . . . . . . . . . . . . . . . . 34
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . 34
System Rear I/O Ports . . . . . . . . . . . . . . . . . . . . . . 35
Serverboard Details . . . . . . . . . . . . . . . . . . . . . . 35
CPUs . . . . . . . . . . . . . . . . . . . . . . . . 36
Memory . . . . . . . . . . . . . . . . . . . . . . . 36
PCIe Expansion and PCIe Cards . . . . . . . . . . . . . . . . . 36
System Health Monitoring . . . . . . . . . . . . . . . . . . . 36
ACPI Features . . . . . . . . . . . . . . . . . . . . . . 37
Onboard I/O . . . . . . . . . . . . . . . . . . . . . . 37
Serverboard Dimensions . . . . . . . . . . . . . . . . . . . 37
Hard Drives in the C1104-GP6 Chassis. . . . . . . . . . . . . . . . . . 39
Drive Configurations . . . . . . . . . . . . . . . . . . . . . 39
PCIe Expansion Cards . . . . . . . . . . . . . . . . . . . . . . 41
Power Supply Functional Rating . . . . . . . . . . . . . . . . . . 41
6 Basic Troubleshooting and Chassis Service . . . . . . . . . . . . . . . . 43
Basic Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . 43
If the System Does Not Power Up . . . . . . . . . . . . . . . . . . 43

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Contents
System Powers Up But Will Not Boot . . . . . . . . . . . . . . . . . 44
No Video After System Power Up . . . . . . . . . . . . . . . . . . 44
Memory Errors . . . . . . . . . . . . . . . . . . . . . . . 44
Chassis Service Information . . . . . . . . . . . . . . . . . . . . . 45
Static-Sensitive Devices . . . . . . . . . . . . . . . . . . . . . 45
Precautions . . . . . . . . . . . . . . . . . . . . . . . . 45
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . 46
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . 46
Drive Bay Installation/Removal . . . . . . . . . . . . . . . . . . . . 46
Accessing the Drive Bays . . . . . . . . . . . . . . . . . . . . 46
Removing Hard Drives or Carriers from the Chassis . . . . . . . . . . . . . 47
The Hard Drive Backplane . . . . . . . . . . . . . . . . . . . 47
Disk Drive Installation . . . . . . . . . . . . . . . . . . . . . 47
Hard Drive Carrier Assembly Usage . . . . . . . . . . . . . . . . . 49
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . 52
Power Supply Failure . . . . . . . . . . . . . . . . . . . . . 52
Removing/Replacing a Power Supply . . . . . . . . . . . . . . . . . 52
Removing the Power Supply . . . . . . . . . . . . . . . . . . 52
Installing a New Power Supply. . . . . . . . . . . . . . . . . . 52
Accessing the Inside of the Chassis . . . . . . . . . . . . . . . . . . . 54
System Fans . . . . . . . . . . . . . . . . . . . . . . . . . 54
System Fan Failure . . . . . . . . . . . . . . . . . . . . . . 54
Replacing System Fans . . . . . . . . . . . . . . . . . . . . . 55
Remove/Replace a Fan . . . . . . . . . . . . . . . . . . . . 55
Install/Replace a PCIe Expansion Card . . . . . . . . . . . . . . . . . . 59
Install/Replace a Low-profile PCIe Card . . . . . . . . . . . . . . . . 59
A BIOS Error Codes . . . . . . . . . . . . . . . . . . . . . . . 61
B System Operating and Regulatory Overview . . . . . . . . . . . . . . . . 63
Environmental Specifications . . . . . . . . . . . . . . . . . . . . 63
System Input Requirements . . . . . . . . . . . . . . . . . . . . . 64
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . 64
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . 65

007-6465-001 ix
About This Guide
This guide provides an overview of the installation, architecture, general operation, and
descriptions of the major components in the SGI®InfiniteStorage™Server C1104-GP6 (ISS
C1104-GP6). The server uses up to four 3.5-inch hard-disk or SSD drives. This document also
provides basic troubleshooting and maintenance information, BIOS error code information, and
important safety and regulatory specifications.
Audience
This guide is written for users of ISS C1104-GP6 systems. It is written with the assumption that
the reader has a good working knowledge of computers and computer systems. This guide may be
useful to installers and system administrators looking for overview information on the system.
Chapter Descriptions
The following topics are covered in this guide:
• Chapter 1, “Introduction”
Provides an overview of the server’s components.
• Chapter 2, “Server Installation”
Provides a quick setup checklist to get the server operational.
• Chapter 3, “System Interface”
Describes several LEDs on the control panel as well as others on the SATA drive carriers
that keep you constantly informed of the overall status of the system as well as the activity
and health of specific components.
• Chapter 4, “System Safety”
Provides general system safety information.
• Chapter 5, “System Severboard Information”

x007-6465-001
Provides best practice procedures to work with a node board in an ISS C1104-GP6 chassis,
install memory DIMMs, PCIe expansion cards and hard disk drives.
• Chapter 6, “Basic Troubleshooting and Chassis Service”
Describes some basic steps required to troubleshoot your system. Additional sections in this
chapter are intended to guide you through basic component remove and replace procedures.
•Appendix A, “BIOS Error Codes,”
Provides a brief listing of BIOS error code information.
• Appendix B, “System Specifications,”
Describes system component, environmental, and compliance specifications.
Related Publications
The following SGI documents may be relevant to the use of your server:
• SGI Foundation Software release notes
• SGI Performance Suite release notes
• SGI InfiniteStorage series documentation
• Man pages
You can obtain SGI documentation, release notes, or man pages in the following ways:
Use the SGI customer portal and support website at:
http://support.sgi.com
Click on the following:
Support by Product > productname > Documentation
If you do not find what you are looking for, you can search for a specific product name by selecting
Search Knowledgebase and using the category Documentation.
SGI systems shipped with Linux include a set of Linux man pages, formatted in the standard
UNIX “man page” style. You can view man pages by typing man title at a command line.
Release notes may also be available on media (DVD) shipped with specific applications.

:
007-6465-001 xi
Conventions
The following conventions are used throughout this document:
Product Support
SGI provides a comprehensive product support and maintenance program for its products. SGI
also offers services to implement and integrate Linux applications in your environment.
Refer to http://www.sgi.com/support/
If you are in North America, contact the Technical Assistance Center at [phone]SGI or
contact your authorized service provider.
If you are outside North America, contact the SGI subsidiary or authorized distributor in your
country.
Be sure to have the following information before you call Technical Support:
• Product serial number
• Product model name and number
Convention Meaning
Command This fixed-space font denotes literal items such as commands, files,
routines, path names, signals, messages, and programming language
structures.
variable The italic typeface denotes variable entries and words or concepts being
defined. Italic typeface is also used for book titles.
user input This bold fixed-space font denotes literal items that the user enters in
interactive sessions. Output is shown in nonbold, fixed-space font.
[ ] Brackets enclose optional portions of a command or directive line.
... Ellipses indicate that a preceding element can be repeated.
man page(x) Man page section identifiers appear in parentheses after man page names.
GUI element This font denotes the names of graphical user interface (GUI) elements such
as windows, screens, dialog boxes, menus, toolbars, icons, buttons, boxes,
fields, and lists.

xii 007-6465-001
• Applicable error messages
• Add-on boards or hardware
• Operating system type and revision level
• Third-party hardware or software information
Note: Some 3rd-party support goes directly to the 3rd-party vendor. If you are uncertain
where to obtain support, SGI support personnel will be able to provide additional information.
Reader Comments
If you have comments about the technical accuracy, content, or organization of this document,
contact SGI. Be sure to include the title and document number of the manual with your comments.
(Online, the document number is located in the front matter of the manual. In printed manuals, the
document number is located at the bottom of each page.)
You can contact SGI in any of the following ways:
• Send e-mail to the following address: t[email protected]
• Contact your customer service representative and ask that an incident be filed in the SGI
incident tracking system:
http://www.sgi.com/support/supportcenters.html
SGI values your comments and will respond to them promptly.

007-6465-001 1
Chapter 1
1. Introduction
Important: SGI InfiniteStorage server systems may sometimes require driver versions that are
not included in the original operating system release. When required, SGI provides these drivers
on an SGI Driver CD, which may ship with the system, or on the system disk (pre-installed in the
factory). For more information on this topic check with your sales or service representative.
The SGI ISS C1104-GP6 is a 1U rackmount system (see Figure 1-1 on page 2 for an example).
In addition to the serverboard and chassis, various hardware components may be included with
the system, as listed:
• Six 8-cm chassis fans
• One internal air shroud
• One passive CPU heatsink
• Two riser cards as follows:
– One riser that supports a low-profile PCIe 3.0 x8 card (external-facing rear card)
– One riser for two internal/external PCIe 3.0 x16 cards, (full-height cards)
• Power cables for PCI cards
• SATA drive accessories:
– One SATA backplane
– Four 3.5-inch hot-swap disk drive carriers (RAID must be enabled for hot swap)
• Optional “slim-line” CD/DVD-ROM drive
• Two power supplies
• One rack-mounting kit
Tip: Check with your SGI sales or service representative for information on optional external
CD/DVD drive units if you prefer an external unit.

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1: Introduction
Figure 1-1 and Figure 1-2 show examples of the 1U server and it’s external components.
Figure 1-1 SGI ISS C1104-GP6 System Front View Example
Figure 1-2 SGI ISS C1104-GP6 System Rear View Example
Note: Check with your SGI sales or service representative for the latest information on optional
PCIe cards available for this server.
Server control/
status panel
3.5” Disk Drives (4)
Server control/
status panel
Optional DVD drive
VGA Port
Ethernet LAN Ports (2)
COM Port
UID
Power Supplies (2)
IPMI LAN Port
USB Ports 0, 1 (2.0)
USB Ports 2, 3 (3.0)
Low-profile x8 PCIe (3.0) slot
Full-height x16 PCIe (3.0) slots

Server Board Features
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Server Board Features
At the heart of the system is a single-processor serverboard based on the Intel C612 Express
chipset and designed to provide maximum performance. The main features of the serverboard are
described in the following subsections.
Processors
The serverboard supports one multi-core Intel®Xeon™ Series processor. The processor sits in an
LGA 2011 socket. Eight DDR4 DIMM slots support the CPU socket with two DIMM slots per
channel. A Gen-3 PCIe interconnect line links the processor directly to the motherboard’s LAN
ports. A 6-GB/second SATA interface controls the system disk drives and both USB 2.0 and USB
3.0 links support external I/O via the back of the unit.
Memory
The serverboard has eight DIMM slots that support DDR4 2400/2133/1866/1600 MHz
(L)RDIMMs. Four DIMM channels are supported with two DIMMs per channel.
Important: Always use DIMMs that are the same capacity, type and speed for best performance.
Note also that memory speed support is dependent on the type of CPU used on the mother board.
Serial ATA RAID Disk Options
The Intel PCH C612 is integrated into the system serverboard to provide an internal four-port
SATA disk subsystem. The drive ports are SATA 3.0 ports. The hot-swappable SATA drives are
connected to a backplane that provides power, bus termination and configuration settings.
Optional RAID 1 is supported. Note that your operating system must have RAID support enabled
to accommodate hot swapping of disk drives.
RAID drive configurations require use of optional hardware or software ordered when the system
is purchased. Check with your sales or service representative to obtain information on set-up
procedures if your system did not come pre-configured with SATA RAID.

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1: Introduction
PCI Express Expansion Slots
The single-processor serverboard has two PCIe 3.0 x16 slots to support double-width PCIe cards.
Another PCIe riser at the rear of the server supports one external-facing PCIe 3.0 x8 low-profile
card or one internal low-profile PCIe 3.0 x8 card.
See the section “PCIe Expansion Cards” in Chapter 5 for more information on these topics.
Onboard Controllers/Ports
The color-coded I/O ports include an external serial (COM connector), VGA (monitor) port, two
RJ45 (Ethernet) LAN ports, two external USB 3.0 ports and two external USB 2.0 ports. A
dedicated external RJ45 IPMI LAN port is also included.
Onboard Graphics Controller
The single-processor serverboard features an integrated Aspeed AST2400 video controller
providing a DDR3 2D video graphics interface through the system VGA connector. The AST
video controller in the 1U server features PCIe 1x support, advanced BMC features, low power
consumption, high reliability and 1920 x 1200 60Hz display capability.
IPMI
IPMI (Intelligent Platform Management Interface) is a hardware-level interface specification that
provides remote access, monitoring and administration for your SGI ISS C1104-GP6 platforms.
IPMI allows server administrators to view a server’s hardware status remotely, receive an alarm
automatically if a failure occurs, and power cycle a system that is non-responsive.
Other Features
Other on-board features that promote system health include on-board voltage monitors, a chassis
intrusion header, auto-switching voltage regulators, chassis and CPU overheat sensors, virus
protection and BIOS rescue.

Server Chassis Features
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Server Chassis Features
The following subsections provide a general outline of the main features of the ISS C1104-GP6
chassis.
System Power
The SGI ISS C1104-GP6 1U chassis features a redundant power supply composed of two separate
power modules. This power redundancy feature allows you to replace a failed power supply
without shutting down the system. Note that each power supply provides up to 500 Watts of power
to the system.
Serial ATA Subsystems
The server chassis supports up to four 3.5-in SATA drives. Chassis drives are SATA 3.0
6-Gb/second slots. RAID 1 drives are hot-swappable units and are connected to a backplane that
provides power and control. Note that the operating system you have installed must support RAID
to enable the hot-swap capability of RAID drives. Certain RAID levels may require use of
optional hardware or software to support RAIDed hard disk drives in the server.
Front Control Panel
The control panel on the ISS C1104-GP6 provides you with chassis monitoring and control. LEDs
that indicate system power, HDD activity, network activity and a chassis overheat/fan-fail/ UID
LED. A main power button and a system reset button are also included.
Serverboard and PCIe Subsystem
The ISS C1104-GP6 chassis is an ATX form factor chassis designed to be used in a 1U rackmount
configuration. The serverboard’s I/O backplane supports two standard size (full-height x16) PCIe
cards and one half-height (x8) PCIe card which can offer optional computing solutions. A 15-pin
VGA port, a serial (COM) port, two USB 3.0 and two USB 2.0 ports, two Gigabit LAN ports and
a dedicated RJ-45 IPMI LAN port are also supported.

6007-6465-001
1: Introduction
Important: Check with your SGI sales or service representative prior to using any PCIe device
not sourced from the SGI factory or documented by SGI as a supported option.
Figure 1-3 on page 7 shows a general block diagram of the ISS C1104-GP6 serverboard’s
processor and I/O chipset. Note that while the chipset is capable of controlling up to 10 drives, the
ISS C1104-GP6 chassis supports only four SATA hard drives.
Cooling System
The 1U server chassis has a cooling design that includes six 8-cm counter-rotating Pulse Width
Modulated (PWM) system cooling fans located in the chassis. An air shroud channels the airflow
from the system fans to efficiently cool the processor and PCIe areas of the system. Each power
supply module also includes an internal cooling fan. All chassis and power supply fans operate
continuously.

Server Chassis Features
007-6465-001 7
Figure 1-3 Processor, Memory and I/O Chipset System Block Diagram

8007-6465-001
1: Introduction
Optional SGI Remote Services (SGI RS)
The optional SGI RS system automatically detects system conditions that indicate potential future
problems and then notifies the appropriate personnel. This enables you and SGI global support
teams to pro-actively support systems and resolve issues before they develop into actual failures.
SGI Remote Services provides a secure connection to SGI Customer Support - on demand. This
can ensure business continuance with SGI systems management and optimization.
SGI Remote Services Primary Capabilities
• 24x7 remote monitoring and data gathering of SGI customer systems
• Alerts and notification on changes, failures and potential failures
• Log files immediately available
• Configuration fingerprint
• Secure file transfer
• Optional secure remote access to customer systems
SGI Remote Services Benefits
• Improved uptime and system availability
• Proactive identification of issues before they create an outage
• Increase system stability by monitoring hardware and software version compatibility
• Reduced time to resolve support cases
• Greater operational efficiency
• Less involvement of customer staff during troubleshooting
• Faster support case resolution
• Improved productivity
Proactive potential problem identification can result in higher system availability.
Automated Alerts and, in some instances, Case Opening results in faster problem resolution time
and less direct involvement required by Customer Support Teams. SGI Remote Services is