SIP Spitfire S310 User manual

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SIP Communicator
Spitfire S310 UserGuide

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TABLE OFCONTENTS
Handset Description…………………………………………..Page3
KeypadLock ……………………………………………………..Page6
Directory……………………………………………………………Page6
AddinganEntry………………………………………….Page7
EditorDelete anEntry……………………………….. Page7
BlackList………………………………………………….. Page7
DialingfromDirectory…………………………………Page7
MakingaCall …………………………………………………….. Page7
PlacingcallonHold……………………………………………Page7
Making2nd Call ……………………………………………Page7
Answering acall…………………………………………………Page8
DenyinganIncomingCall…………………………….Page8
CallHistory………………………………………………………… Page8
DoNotDisturb(DND)…………………………………………… Page8
CallPick Up………………………………………………………...Page8
CallForwarding……………………………………………………Page9
CallWaiting………………………………………………………… Page9
CallTransfer……………………………………………………….Page10
BlindTransfer(handset)………………………………Page10
BlindTransfer(speaker/headset)………………….Page10
AttendedTransfer(handset)……………………….. Page10
AttendedTransfer(speaker/headset)……………Page10
CallParking……………………………………………………….Page10
Parkingacall ……………………………………………… Page10
RetrievingaParked Call ………………………………Page10
RetrievingaSpecificParked Call………………….Page11
3WayConference……………………………………………….Page11
InstantMessaging………………………………………………Page11
Voicemail…………………………………………………………… Page12
Setting up voicemail ……………………………………Page12
RetrievingVoicemailMessages……………………Page12
CallIntrusion ……………………………………………………… Page13
Add-HocCall Recording……………………………………….Page13

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Keypad
The DTMFnumerickeypad
•Entryofdigitsonly(e.g., when dialing aphonenumber)
•Typing inlettersand digits.
The PowerIndicationLED
·On:thephoneispowered.
·Off:thephoneisnot powered.
LineKeys
·3xLinebuttonsfor making simultaneouscall.
ProgrammableKeys
Usedfor variousfunctionssuchasBusyLampFields(BLF),featuresandspeed
dials. Thesearepre-programmed bythe systemadministrator butcan be
changedviathe“Menu” keyonthe handset.

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NavigationKeys
Usethe navigationkeystonavigateinthe displaymenusandconfirm/cancel
actions.
Theaudiodevicecontrolkeyscanperformthe following actions:
Adjustthe volumeof thehandset,headset, speaker and ringtone.
Allowsforhands-freecommunication during calls;
Placeandreceivecallsthrough anoptionallyconnected headset.
Muteaudiotransmissionlocallyduring calls.
Allowuserstoaccessthevoicemailmessages.
Enableset-upof3-wayconference.
Placeacall on holdor resumeit.
Transfer thecurrentcalltoathirdparty.
Redial.

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ProgrammableKeys LEDInstruction
LEDStatus
Description
SteadyRed
Busy
BlinkingRed
Ringing
Off
The phone isinidle
statuswhateverregistered/unregistered
IconInstruction
TheIP Phonedisplaysdifferentkindsoficonson itsLCD; youcan refer tothe
followingfor theirmeanings:
Flasheswhentheinternetisdisconnected
Accountregister failed
Accountre
gistering
Accountregister successful
MissedCalls
Call in
Call out
InputMethod: alllettersandnumbers
InputMethod: numbers
InputMethod:lettersinlowercase
InputMethod:lettersinuppercase
Call mute
Call hold
V
oicemail
SMS
Call forward
Donotdisturb
Autoanswer
Inhandsetmode
Inheadsetmode

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KeypadLock:
Youcanlockthe followingspecifickeys:
MENU Keys:You cannotaccesstheMENU ofthephone.
Function Keys:Youcan not access the MESSAGE, HEADSET,CONF,HOLD,
TRAN, and RD Keys.
TalkCall Only: You canonlyusethe phonetoanswer theincomingcalls.
Toenablekeypadlock viaPhoneinterface:
·Press MENU->Settings->Advanced, enterthepassword,and then press
Confirm softkey.
·Select Phone Setting->Lock.
·Usethe navigationkeytohighlightthe option youwanttolock.
·Press Save soft keytoactivethechange,andback softkeytoreturnto
the previousscreen.
·Theicon will be displayed on the topright corner ofthe idlescreen.
TounlockthephoneviaPhone interface:
·Press Menu softkey,youarepromptedfor the password.
·Enter thepassword,press Confirm soft key,thephoneisunlocked.
·Theiconwillbedisappearingfromtheidlescreen.
Directory:
Addinganentry
·Press Addr->Contact List->Ok.
·Press Add soft key;enter theName, scrolldowntoenterOffice/Mobile
number of thecontact.Usethe123 soft keytoselect betweennumeric
andupper/lowercasealphanumericmodes.
·Press Save soft keytoaddthecontactor Cancel softkeytocancelthe
change.

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EditorDeleting anentry
·Press Addr->Contact List->OK.
·Usethe navigationkeytohighlightthe entryyouwanttoeditor delete.
·Pressthe Option softkey.
·Todeletethe entryselect Delete andpress OK.
·Toedit theentry, select Detail,makethedesired changesandpress
Save.
·Press Cancel softkeytoreturntotheDirectory.
BlackList
Callersadded totheBlackList willgostraighttoyour voicemail.
Dialingfromthe Directory
·Press Addr->Contact List->OK.
·Usethe navigationkeytohighlightthe entryyouwantdial.
·Pressthe Send or OK button.
Makingacall:
Tomakeaphone call:
·Pickupthehandset, iconwillbeshowedinthe idlescreen.
·Pressthe Speaker button, icon will be showedintheidlescreen.
·Pressthe Headset button iftheheadsetisconnectedtotheheadsetport
inadvance.Dialthe numberandpress Send or OK.Theicon willbe
showedintheidlescreen.
Note:Youcanalsodialthe numberfirst,andthenchoosethemethodyouwill
usetospeaktotheotherparty.
PlacingaCallonHold:
·Whileonanactivecall,pressthe Hold button.
·Toretrievethe heldcall,press the Resume button.
Toactivea2nd or3rd call:
·Placethe1st callon Hold.
·Selectanother LineKey.
·Dialthenumber and press Send or OK.
·Togglebetweenheldcallsbypressing the associated line button.

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Answeringacall:
Answeringanincomingcall
·Ifyouarenoton anactivecall,liftthe handset,press the Speaker button/
Answer soft keytoanswerusingthe speakerphoneor pressthe Answer
button toanswerusingthe headset.
·Ifyouareonanactivecall,pressthe Linekey toanswerthe 2nd call.This
will placethe 1st callon holdandyou cantogglebetween the callsby
pressingtheassociated LineKey.
Note:Duringthe conversation,you canalternatebetween Headset,Handset and
Speaker phonebypressingthecorrespondingbuttonsorpickingup thehandset.
Denyinganincomingcall
·Press Reject soft keytodenythe incomingcalldirectly.
CallHistory:
Toaccessthehandsetcall logs
·Pressthe History soft key.
·Usethe navigationbuttontoscroll to AllCall,DialedCalls, Received
Calls,MissedCalls or ForwardedCalls.
·Usethe navigationkeytoselectanentry.
·Press Send todialthenumber.
·Press Options tocheckthedetailofthe call, add it tothe phone bookor
blacklist ortodeletetheentry.
DND(DoNotDisturb):
Note:Allcallswill bedirectedtoyourvoicemail whenDND isactive.
·Press DND softkeytoactiveDND Modeandthe displayshows: icon.
·Press DND softkeyagaintodeactivateDND mode.
CallPickUp
Toanswer acallringingatanother extension Press *87 or pressthe Pick Up

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CallForwarding:
Thisfeature allowsyou toforward an incoming call toanother phonenumber e.g.
antherextension,agrouporan externalnumber.When call forwarding isactive
the followingiconisdisplayedinthescreen.
Thefollowing call forwarding eventscanbeconfigured:
·Cancel:Call forwarding isdeactivated.
·Always:Allincomingcallsare immediatelyforwarded.
·Busy:Incomingcallsare forwarded when the phone isbusy.(Note;for
thisfeaturetowork,Call Waitingmustbedeactivatedonthehandset)
·NoAnswer:Incomingcallsareforwarded whenthephone isnot
answered afteraspecificperiod.
·Busy/NoAnswer: Incoming callsare forwardedifthe handsetiseither
busyor isnot answered.
ToconfigureCall Forwarding
·Select: Menu->Features->Forward.
·Selectthetype offorward you want.
·Enter thephonenumber you want toforwardyour callsto.
·Press Save tosavethe changes.
·When selectingNoAnswer forward,enterthe time, inseconds,thatthe
handset shouldring before forwardingthe call.
Note:Bydefaultall callswill divert toyourvoicemailifnotanswered aftera
specifictime.
CallWaiting:
Thiscallfeatureallowsyour phone toacceptotherincomingcallstoan extension
alreadyinan activecall.
Toenable/disableCall Waiting:
·Select Menu->Features->CallWaiting.
·Usethe navigationkeysor Disable/Enable soft keytoactive/inactivecall
waiting.
·Press Save softkeys tosavethe changes.

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CallTransfer:
BlindTransfer(Whenusingthehandset)
·Press Tran Button or Transoftkey during the activeconversation, the
callwillbeon hold.
·Dialtheextension or telephonenumber.
·Hanguptocompletethe transfer.
BlindTransfer(Whenusingthespeakerphoneorheadset)
·Press Tran Buttonor Transoft key duringtheactiveconversation,the
callwillbeon hold.
·Dialtheextension or telephonenumber and pressthe Send or OK button.
·Pressthe TranButton.
AttendedTransfer(Whenusingthehandset)
·Press TranButton or Transoftkey during the activeconversation, the
callwillbeon hold.
·Dialtheextension or telephonenumber and presssend.
·Waitforthe 3rd partytoanswer and announcethecall.
·Hanguptocompletethe transfer.
AttendedTransfer(Whenusingthespeakerphoneor headset)
·Press TranButton or Transoftkey during the activeconversation, the
callwillbeon hold.
·Dialtheextension or telephonenumber and presssend.
·Waitforthe 3rd partytoanswer and announcethecall.
·Pressthe Tranbutton tocompletethe transfer.
Note:Totransfer acall directlytoanother user’svoicemail,followthe blind
transferinstructionsabovebutincludean “8”beforethe extension number.
CallParking:
Toparkacall
·Pressthe Call Parkbutton.
·Youwillhearamessage informingyou thatthecall hasbeen parkedand
the orbitnumber.
Toretrieveaparkedcall
·Dial *86 or theParkPick Upbutton.

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Toretrieveaspecificparkedcall
·Dial *86 andtheparkorbitnumber.(The extension numberoftheuser that
parkedthecall)
3-wayConference:
Toestablishaconference:
·Pressthe Conf soft keyduring an activecall.
·Thefirst call isplaced on hold. Dialthe numbertoconferenceinandpress
the SendsoftkeyorOKbutton.
·When the callisanswered, theconferencecall willincludeyou andthe
other twoparties.
·Hanguptodisconnectallparties.
InstantMessaging:
Tosendaninstantmessageto anotheruser:
·Pressthe Message key.
·Select TextMessage
·Select NewMessage.
·Type inyou message usingthekeypad.Usethe Ab3 soft keytoeditthe
keyentryoptions.
·Press Send.
·Scrolltothe“To”field.
·Enter thedestinationextensionnumber and press Send.
ReceivingInstantMessages:
·Whenyoureceivean instantmessage,you phone willbeep,theMessage
lampwill comeon andthe displaywillshowhowmanynewtext
messagesyou have.
·Pressthe View soft keyorthe Messagebutton.
·Press Read toviewyourmessage.
·You canthenreplybypressing the Reply button.
Note:Instantmessagecan alsobe sentviathe userweb interface.Pleasesee
Web InterfaceUser guidefor instructionson howtousethisfeature.

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Voicemail:
Settingup yourvoicemail
Press *97
Ifitisthe1st timeyouare accessingyour mailbox,you willbe promptedtorecord
yourname.Followtheprompts.
Youwillbedirected totheMainMenuofyourmailbox.
-SelectOption 1tolistentoyour messages.
-SelectOption 2tochangeyour accesscodeand press#tosave.
-SelectOption 3torecord yournameandpress#tosave.
-SelectOption 4torecord yourpersonalgreetingand press#tosave.
Retrieving VoicemailMessages
·When messagesare left inyourmailbox,the messagelampwill comeon
andthedisplaywill indicatethatyouhaveanewvoicemessage.
·Toaccess your mailboxpress the Messagebutton or theConnect soft
key.
Whilelisteningto voicemailmessages:
·Dial1torewindthemessage
·Dial2tostop playback
·Dial3tofastforward.
·Dial4torepeat themessage
·Dial5tohearthemessagedetails
·Dial6tosendthemessagetoanothermailbox
·Dial7todeletethemessage
·Dial8toreturn the call (ifcaller withheldtheirnumber thiswillnotwork)
·Dial9tosavethemessage.

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Callintrusion:
Note:Permissionmustbeassigned bythesystemadministratorinordertouse
thisfeature.
Thecallintrusionfeaturesenablesanextensionto“listen in” toanother
extensionsconversationprovided theyhavebeenassigned permission todoso.
Thereare threemodes.
1. Call Barge-In:Isthismodeatonewillbeplayed tobothpartiestoindicate
thatsomeonehasbargedintothe conversation.Bothpartieswill be able
tohear theuser that hasbarged in.
2. Call TechMode: Inthismode onlythe extension on the PBXismade
awarethatsomeonehasbargedintothe conversation.The userjoining
the call can speaktotheextensionuser withoutthe 3rd partybeingaware.
3. ListenInMode: Neither partyintheconversationisawarethatanother
userislisteningand neither partycanhear theuser that hasbarged in.
·ToBargeintoanotherextensionscalldial *81+extensionnumber and
press Send or OK.
·ToBargeinusingTechMode, dial *82+extension number andpress
Send or OK.
·ToBargeinusingListenInMode,dial *83+extension number and press
Send or OK.
Callrecording:
Thecallrecording feature allowsyou torecordacallintoyour webmail mailbox.
·Tostartrecording,pressthe RecordOnbuttonifconfiguredordial*12.
·Tostoprecording,presstheRecord Off buttonifconfiguredordial*13.
·Toaccess therecordings,logontoyour webmail accountand goto
lists/mailbox.
Note:Forinstructionsforloggingontoyour web mailaccount seethe Webmail
userguide.