SKUTCH BA-1000 Product manual

209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000
Telecommunication
Dialer
Technical
Reference
Manual
Version 3.12

Version 3.12 Page 2
Table Of Content
TABLE OF CONTENT .......................2
SYSTEM OVERVIEW ........................5
!Save Your Packing............................ 5
!Introduction....................................... 5
Clock Controlled...................................... 5
!System Features ................................ 5
Sequential Dialing ................................... 5
Answer Mode........................................... 5
!15 Minute Busy Re-Dials.................. 5
!Multi-File Support ............................ 5
!No Dial List Support......................... 5
!Attended Dialing ............................... 5
!Consent Feature ................................ 6
!32 Digit Pre-Dial String.................... 6
!Full Number Editing......................... 6
!Computer Linkage............................ 6
!Power Out Protected ........................ 6
INSTALLATION..................................6
!Location ............................................. 6
!Power.................................................. 6
!Phone Connection ............................. 6
!Business Telephones ......................... 6
!Single Line Phones............................ 7
!Order A Phone Jack ......................... 7
!Setup................................................... 7
!Diagnostic Test .................................. 7
THE MENU...........................................7
!The Escape Button ............................ 8
2 NUMBER ENTRY ............................8
!Area Code Entry ............................... 8
!Entering Numbers............................. 9
Recording Personal Messages ................. 9
!Chaining Entries ............................... 9
Special Codes .......................................... 9
!Exiting .............................................. 10
Return to MENU ................................... 10
Start dialing the numbers....................... 10
!Advanced Features ......................... 10
Back Up ................................................. 10
Auto Fill Mode ...................................... 10
Time Saver Entry Mode......................... 11
•Example...................................................... 11
3 DIAL FILE ...................................... 11
!Area Code Entry ............................. 11
!Variable Start Entry....................... 11
!No Answer Redials.......................... 12
!6pm Redials ..................................... 12
!15 Minute Busy Redials.................. 12
!Do Not Dial List............................... 12
!Dialing .............................................. 12
Pause During Dialing............................. 12
!End Of Session ................................ 13
!Manual Call Abort.......................... 13
!Volume Control............................... 13
4 SELECT FILE................................. 13
!Dial File Select................................. 13
!Area Code Entry ............................. 13
5 DISK TOOLS .................................. 13
!Format Disk..................................... 14
Quick Format......................................... 14
Full Format ............................................ 14
!Copy Prompts.................................. 14
!Copy System .................................... 15
!Copy Do Not Dial List .................... 15
!Prepare to Copy .............................. 15
6 DIAL REPORT ............................... 15
!Total Calls........................................ 15
!Leads ................................................ 16
!Hang Ups ......................................... 16
!Busies................................................ 16
!No Answers...................................... 16
!Fax Machines................................... 16
!Recorded Messages ......................... 16
!Answering Devices .......................... 16

Version 3.12 Page 3
7 ORDER TAKING ........................... 16
!Manual Activation .......................... 17
!Volume Control............................... 17
8 OUT MESSAGES ........................... 17
!Recording Standard Prompts ........ 17
Prompt Codes ........................................ 18
Branching............................................... 18
Using Branches...................................... 18
!Record Answering Device Prompt 19
!Playing Prompts.............................. 19
Standard Msg Playback ......................... 19
Answer Device Msg Playback............... 19
!Recording Answering Machine
ONLY Prompt .......................................... 20
!Volume Control............................... 20
9 IN MESSAGES................................ 20
!Playing Response Files.................... 21
Play Dial File Responses ....................... 21
Play Order Taking Responses................ 21
!Play The Previous Response .......... 21
!Skip a Response File ....................... 21
!Exit Playback Mode........................ 22
!Volume Control............................... 22
0 MEMORY EDIT ............................. 22
!Reviewing Phone Numbers ............ 22
!Edit A Phone Number .................... 22
Edit From An Entry Position................. 22
•Edit the Current Number............................ 22
Dialing Status ........................................ 23
!Mark Deletes ................................... 23
!Search Mode .................................... 23
!Duplicate Delete .............................. 24
!File Restore ...................................... 24
!Exiting Edit Mode........................... 24
* SYSTEM SETUP............................. 24
!Change The Time/Date................... 25
Set The Current Day .............................. 25
Set The Current Date ............................. 25
Set the Current Time.............................. 25
!Set The Dial Times.......................... 25
Select The Day To Change.................... 25
Set The Start Time................................. 25
Set The Stop Time ................................. 25
!Answer Detect= 0 .......................... 26
0= Normal Mode.............................. 26
1= Hello Mode ................................. 26
2= Answering Machine Only Mode 26
3= HTAD Mode............................... 26
!Attended= Off................................ 26
0= Unattended.................................. 26
1= Front Attended............................ 27
2= End Attended .............................. 27
3= Both Attended............................. 27
!Unanswer Ques= 1 ........................ 27
!InRing Delay= 2 ............................ 27
!Redials= 02 .................................... 27
!Talk Limit= 30............................... 27
!Pre-Dial String ................................ 27
!Total Calls........................................ 28
SECONDARY SETUP .......................28
!Load APP Presets............................ 28
Factory Defaults .................................... 28
Load Application 1 ................................ 28
!Remote Code= 0506 ...................... 28
!Dial Mode= Tone........................... 29
!Consent #= Play............................. 29
!Xfer Beeps= On ............................. 29
!Pulse Rate= Slow........................... 29
!Mic AGC= On ............................... 29
!Mic comp= On............................... 30
!Play Line= Off ............................... 30
!Delete HU= On .............................. 30
!CPC Detect= On............................ 30
!TAD Redial= Off........................... 30
!Clock Skip= Off............................. 31
!Busy Dials= On.............................. 31
!Pers. Msg.= Off ............................. 31

Version 3.12 Page 4
!Xtone Det= Off .............................. 31
!HU Redial= Off ............................. 31
!6pm Redials= Off .......................... 32
!Post Pound= Off............................ 32
!TAD Hangup= Off ........................ 32
!No Ans Rings= 5............................ 32
!Hello Pause= 05 ............................. 32
!Dial Pause = 02 .............................. 32
!Talk Pause= 20 .............................. 33
!Redial Pause= 00 ........................... 33
!Sense Level= 11 ............................. 33
REMOTE OPERATION ...................33
!Access Unit Remotely ..................... 33
!Remote Record a Play Only Message
33
!Start Dialing File 9.......................... 33
APPENDIX..........................................34
!Dialing Status Codes....................... 34
!Special Entry Codes........................ 34
!Outgoing Prompt Codes................. 34
TROUBLE SHOOTING....................34
!Reset System Setup ......................... 34
!Audio Quality Problems................. 35
!CODEC Initialize Error................. 35
CODEC 2 error...................................... 35
CODEC 1 error...................................... 35
!Disconnect Issues............................. 35
Disconnect methods............................... 35
Disconnect problems ............................. 35
!Customer Support........................... 36
!Warranty Repair............................. 36
!Non-Warranty Repair .................... 36
!Service Warranty............................ 36
1 YEAR LIMITED WARRANTY....37

Version 3.12 Page 5
System Overview
!
Save Your Packing
You MUST save ALL packing material
supplied with this unit. If the system must be sent in
for any reason and you do not use the supplied
packing material, you WILL be charged for the
replacement of this material. This packing material
has been designed to give the system maximum
protection during the shipping process.
While every precaution has been taken in
preparation of this OPERATION MANUAL, the
manufacturer does not assume any liability for errors
or omissions. The manufacturer reserves the right to
make changes in the specifications of this unit at any
time without notice.
!
Introduction
The BA-1000 is an automatic
telecommunications dialing system. A list of phone
numbers, or a range of phone numbers, is entered
into the system and an outgoing message is
recorded. The system then dials each number.
When the call is answered, the BA-1000 carries on a
two-way conversation, asks questions, and records
the answers.
When the call is completed, the system
immediately dials the next programmed number
automatically. The BA-1000 can also be used in the
Order Taking mode to answer incoming calls.
Clock Controlled
The BA-1000 is completely clock controlled.
The system will only dial when you want it to. A
different time period can be selected for each day of
the week. The system can be programmed to dial
only on selected days if desired. Set the clock to dial
from 9:00 a.m. to 9:00 p.m. then let it run. The BA-
1000 can keep calling people day after day, week
after week. The BA-1000 is engineered for
continuous operation.
The BA-1000 also has an important safety
feature which prevents the system from dialing past
9:00 p.m. and before 9:00 a.m. This will prevent the
system from calling potential prospects too late or
too early in the day. If you wish to use the BA-1000
as an emergency dialer, the clock control can be
disabled in the System Setup.
!
System Features
Sequential Dialing
You simply enter the starting and ending
number and the unit will dial all of the numbers in
between. You may also omit blocks of numbers that
you do not wish to dial. This allows you to skip
over unused numbers in your exchange. 10,000
numbers can be programmed to dial in less than 20
seconds. The system can hold up to 100,000 phone
numbers for a single dialing session.
Answer Mode
In answer mode the BA-1000 will answer
incoming calls only. It can be setup to ask a series
of questions and record the responses. The date and
time of each call is recorded after each message.
The unit also features an adjustable ring delay that
allows the user to control when the unit will answer
the telephone. A manual activation mode is also
provided, in this mode, so the unit can be operated
for manual soliciting.
!
15 Minute Busy Re-Dials
If a number is BUSY, the system will add the
number to the busy dial list and, after 15 minutes, go
through and retry all the BUSY calls again. This
feature can be disabled in the System Setup.
!
Multi-File Support
The system supports 10 dialing files; each
dialing file can hold up to 100,000 phone numbers.
!
No Dial List Support
The BA-1000 supports a 100,000 number,
editable, DO NOT DIAL list, the unit will cross
reference against the dialing list, to be sure it doesn’t
dial people it shouldn’t.
!
Attended Dialing
The system normally works without an operator
present; but it can alert an operator when the called
party wants to talk with him. The unit can alert the
operator before it plays the message, after it plays
the message, both before and after playing the

Version 3.12 Page 6
message and in an on-demand basis. The operator
can decide whether to talk with the person or go on
to the next call.
!
Consent Feature
This feature allows you to ask for the called
party’s consent before playing the message. The
person must dial a digit on his phone if he wants to
hear the message; if he doesn’t, the unit hangs up.
This feature can be setup in two different modes,
Dial to listen and Dial to disconnect. This is the
most reliable form of disconnect available.
!
32 Digit Pre-Dial String
The BA-1000 supports a pre-dial string of up to
32 digits. The pre-dial string can contain touch tone
digits and control codes that are dialed before each
phone number; and it includes features such as
variable pause, return dial tone detect, long touch
tones and touch tone * and #.
!
Full Number Editing
The BA-1000 has an edit mode for editing
telephone numbers in the dialing files. It also has a
duplicate delete feature that can remove duplicate
numbers from within the same dialing file; and a
search mode that lets you search for all entries that
match a given pattern. The unit also has a fast scan
feature for a quick view of the numbers and dialing
results.
!
Computer Linkage
With the use of an optional software package,
telephone numbers can be converted and stored
directly to the ZIP cartridge the BA-1000 uses.
Then, just put the ZIP cartridge into the BA-1000
system and it is ready to call those numbers. This
means that numbers from a database, or a purchased
mailing list, can be transferred directly into the BA-
1000 system. The software package can be used on
PC’s running Windows 95, 98 or ME with either an
internal or external ZIP drive.
!
Power Out Protected
The numbers stored on disk and the setup and
clock information is backed up with a 10 year
battery. If power fails at any time, the unit will
remember if it was dialing or in answer mode, and it
will pick up where it left off.
Installation
!
Location
When selecting a location for the system, the
following conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should
be located in a well ventilated area. It should be
noted that the POWER CUBE can get quite warm
during operation. Make sure that both a three-prong
power outlet and a proper telephone jack are within
six feet of the installation site.
!
Power
The SYSTEM can be used on a three-prong
grounded 110VAC power outlet. This is needed for
proper protection of the unit’s circuitry. Power
circuits that are used for any heavy equipment such
as large freezers, blowers, heaters, copiers, or any
electrical equipment that contains large motors,
should be avoided. Heavy electrical equipment can
cause power glitches over the power line which
could interfere with the operation of the system. If
your power lines are excessively noisy a power filter
MIGHT solve the problem.
!
Phone Connection
The system’s telephone line requirements are
the same as a standard telephone. Its connection to
the telephone line is the same as any NORMAL
single line telephone that you could buy at any
department store.
!
Business Telephones
This system is not compatible with modular
jacks used for multi-line ELECTRONIC PHONE
SYSTEMS. To connect the SYSTEM to this type of
phone system, an RJ-11 jack must be ordered from
your local telephone company. It should be noted
that when the BA-1000 is used, the line indicator

Version 3.12 Page 7
lights on the phone system will not show the line as
being used.
!
Single Line Phones
If you have a single line phone it is probably
connected to a small modular jack. Simply unplug
the phone and plug the system in. If you wish to
have both the phone and the system connected at the
same time you can plug the phone into the PHONE
jack on the back of the BA-1000.
!
Order A Phone Jack
If you need to order a jack from the telephone
company, you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13
(See telephone connection)
!
Setup
1) Connect the cord from the POWER CUBE to
the BA-1000.
2) Plug the POWER CUBE to a power outlet. The
BA-1000 will turn on automatically.
CAUTION: Do NOT disconnect the POWER
CUBE from the BA-1000 while it is
performing disk access functions. Doing so
will corrupt the data on the disk and will
require that you reformat the disk before
using it again.
3) Connect one end of the MODULAR CORD to
the BA-1000 and the other end to your RJ-11
telephone jack.
!
Diagnostic Test
Every time the BA-1000 is powered up, it
performs a series of diagnostic tests as follows:
The display shows the initial splash screen:
Copyright 1999
Skutch Elec, Inc
Then it sets up the phone line circuits, showing:
- Initializing –
Phone line CODEC
Then it sets up the mic circuits, showing:
- Initializing –
Microphone CODEC
Then the system will calibrate the microphone
input. Make sure the no audio source or microphone
is PLUGGED in while the system says:
Remove MIC While
Calibrating!
After 8 seconds, the system will show:
Now POWERING UP
primary systems.
Then the system will show:
- Initializing -
-- Zip Drive—
Then it will test the ZIP drive and show the
following:
Testing Zip Disk
– Please Wait -
Then it will test all the files on the system,
showing:
-Testing Files-
- Please Wait -
The system will update the number in the top
right to show the current file being tested. When all
tests are done the system will show the following:
>System On Line<
100% Functional!
Then the system will put you at the MENU, as
follows:
0-Menu-Ver 3.10A
11/01/01 08:00am
The Menu
When the BA-1000 is at the MENU, it will shut
all power down after 5 minutes of inactivity. You
can return the unit from power down by pressing
then releasing any button. The MENU is the
starting point of the system. If you press then

Version 3.12 Page 8
release the ~
~~
~button enough times, the
system will return to the MENU. All functions of
the system are accessible from this point. At
MENU, the display will look as follows:
0-Menu-Ver 3.10A
11/01/01 08:00am
The number on the top left is the current Dial
File in use. Ver 3.10 is the current version of the
program. The letter on the top right is the country
code; A for American, J for Japan. To view the
different choices that the MENU offers simply press
then release each number one at a time. Once you
have found the function you wish, press then release
the #
##
#key. The MENU consists of the following
items:
1
11
1– UNUSED = This function is currently
unused.
2
22
2– NUMBER ENTRY = Used to enter
telephone numbers into a dialing file.
3
33
3– DIAL FILE = Dial a telephone number
file.
4
44
4– SELECT FILE = Select a telephone
number file to dial and enter local area codes.
5
55
5– DISK TOOLS = Disk formatting and
file copy utilities.
6
66
6– DIAL REPORT = Displays totals from
the last dial session.
7
77
7– ORDER TAKING = Answers incoming
calls.
8
88
8– OUT MESSAGES = Used to TEST or
RECORD the outgoing messages.
9
99
9– IN MESSAGES = Used to play back the
recorded responses from a dial session.
*
**
*- SYSTEM SETUP = Used to change all
clock information and the operating parameters of
the unit.
0
00
0– MEMORY EDIT = Used to inspect,
change and delete phone numbers stored in a dial
file.
#
##
#– ENTER BUTTON = Throughout the
operation of the BA-1000 the #
##
#button is used as
the ENTER BUTTON. After entering phone
numbers or making any selections, the #
##
#button
must be pressed then released.
!
The Escape Button
The ~
~~
~button is used to abort/back
out of most operations. If you press then release the
button enough, it will return you to the MENU.
2 Number Entry
This mode is used to enter phone numbers into
a dialing file. To enter this mode press then release
~
~~
~, it will show the following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 2
22
2then #
##
#and it will show the
following:
Phone #’s= 00000
1=NEW or 3=Add
Press then release 1
11
1to erase the previous
numbers and enter new ones, or press then release
3
33
3to start adding numbers to the end of the file. If
you pressed 1
11
1, you will se the following:
Erase 00000 #’s?
5=YES Escape=No
Now you can press 5
55
5to erase all the
numbers or ~
~~
~if you don’t want to. Your
current ENTRY POSITION is shown in the top
right of the display, followed by the status of the
phone number, as follows:
0-Entry> 00000 N
!
Area Code Entry
If you enter this mode, and you have not
entered the local area code, the system will first
show the following:

Version 3.12 Page 9
Enter Local Area
Code, # =
You MUST enter the area code the system will
be calling from, then #
##
#. You can enter *
**
*then
#
##
#to remove an area code.
!
Entering Numbers
Both local and long distance numbers may be
entered as desired. The minimum length of each
phone number is seven digits and the maximum is
eleven digits (long distance digit, area code and
phone number); an entry can hold up to 16 digits
total. If you fill the dialing file with numbers, the
system will beep, save the numbers and return you
to the MENU. Each dialing file will hold up to
100,000 phone numbers.
NOTE: If you are entering phone
numbers, and lose power while doing
so, the numbers you have entered will
be lost; so make sure you exit now and
then, or connect the system to a
backup power supply.
Enter phone numbers, exactly as you would call
them yourself, followed by the #
##
#; i.e. if you only
dial 7 digits to reach someone, then you only enter 7
digits, 786-1234 would be entered as follows:
7 8 6 1 2 3 4 #
7 8 6 1 2 3 4 #7 8 6 1 2 3 4 #
7 8 6 1 2 3 4 #
To enter other local area code numbers (see 4
Select File), enter the area code, phone number then
#
##
#; i.e. 916-786-1234 would be entered as follows:
9 1 6 7 8 6 1 2 3 4
9 1 6 7 8 6 1 2 3 49 1 6 7 8 6 1 2 3 4
9 1 6 7 8 6 1 2 3 4
#
##
#
Full long distance numbers, like 1-916-786-
1234, would be entered as follows:
1 9 1 6 7 8 6 1 2 3
1 9 1 6 7 8 6 1 2 31 9 1 6 7 8 6 1 2 3
1 9 1 6 7 8 6 1 2 3
4 #
4 #4 #
4 #
If you just enter a seven digit number, the
system will add the default area code and long
distance digit to complete the number; but, during
dialing, these will be automatically removed.
Likewise, if you enter a local area code number, the
system will add the long distance digit; but, it will
remove the digit when it dials the number.
Recording Personal Messages
This feature give you the option to record a
personal message for each phone number entered.
This feature will only work when manually entering
phone numbers, one at a time, on the BA-1000. To
use this feature, make sure the Pers. Msg. setting is
“On” in * System Setup. Now, after you enter a
phone number, followed by the #
##
#, it will show the
following:
1=Record Message
3=Next Number
Press then release 3
33
3if you want to enter the
next phone number and not record a personal
message for the phone number you just entered.
Press then release 1
11
1if you want to record a
personal message; then start talking after the longer,
low beep and press then release ~
~~
~when
you are finished with the message. It will show the
following while recording:
-- Talk Now—
press ESCAPE=end
!
Chaining Entries
Chaining entries allows you to use special
codes at the beginning of a phone number. You can
chain as many entries together as you need to. If the
last file entry is a chained entry, the system will not
allow you to exit NUMBER ENTRY mode; you
have to enter a regular number to exit. To chain an
entry to the next one, enter a *
**
*as the last
character in the entry string. If the entry is already
16 digits long, pressing then releasing *
**
*will save
it and make it a chained entry.
Special Codes
Special Codes make the system perform
different functions before dialing a normal phone
number. Special codes MUST have their own entry,
they cannot be part of a telephone number. The
following is a list of the special codes the BA-1000
allows:
*00
*00*00
*00 – Dial the next touch tone digit for
5 seconds.

Version 3.12 Page 10
*01
*01*01
*01 to 09
0909
09 – Pause for 1 to 9
seconds.
*1
*1*1
*1 – Wait for return dial tone.
*2
*2*2
*2 – Wait for 5 seconds of silence.
*3
*3*3
*3 – Dial a touch tone *.
*4
*4*4
*4 – Dial a touch tone #
*5
*5*5
*5 – Dial the rest of the phone number
string as touch tones.
*60
*60*60
*60 – End the call, as a Response,
without doing anything else (like playing a
message).
!
Exiting
To exit this mode, you can return to the MENU
or go directly to DIAL FILE mode from the
following screen:
0-Entry> 00000 N
Return to MENU
To return to the MENU, press then release
~
~~
~while it shows the following:
0-Entry> 00000 N
Start dialing the numbers
To start dialing the numbers, enter *
**
*, 9
99
9,
#
##
#and it will show the following:
0-Entry> 00000
---- #=Dial ----
Press then release #and the system will go start
calling the numbers.
!
Advanced Features
All of these advanced features are accessed
from the main Number Entry screen; once you have
entered Number Entry mode.
Back Up
If you’re entering numbers, and find that you
made a mistake on a previous number, enter *
**
*,
7
77
7, #
##
#enough times to back up to the entry you
want. Then just enter the correct number. When
you press then release #
##
#, the new number will be
saved and you will go to the end of the file.
Auto Fill Mode
You can have the system automatically
generate a range of phone numbers by using the
AUTO FILL mode. NOTE: You cannot use this
mode when the Do Not Dial file is selected. To
use this feature press then release *
**
*,8
88
8, #
##
#.
The display will show the following:
STARTING phone #
You enter a seven to eleven digit starting phone
number (no *
**
*’s allowed), followed by #
##
#. The
starting phone number can end with 0000; i.e.
7860000 is a valid start number. The display will
show the following:
END suffix (4)
9999
The system uses the default of 9999 if you press
then release #
##
#; or press then release any digit to
clear the display, then enter a new 4 digit end suffix
(no *
**
*’s allowed), followed by #
##
#. The end
suffix is the last four digits in the phone number that
you don’t want to go past; i.e. the end suffix of
7866186 is 6186. Once this is entered, the system
will show the following:
0-Entry> 00000 N
Making Numbers
You can stop the auto-generation at any time by
pressing then releasing the ~
~~
~button.
The system will show the current entry number it is
generating in the top right of the display. When
finished, you will be at the end of the current list of
numbers and you can continue with regular number
entry or use AUTO FILL mode again.

Version 3.12 Page 11
Time Saver Entry Mode
This mode lets you enter the common
beginning for your phone numbers once, then it
automatically puts it in for you so you only have to
enter the last part of each phone number. You turn
this feature on by entering the common part of the
phone number then *
**
*, 0
00
0and #
##
#. This mode
stays on until you exit number entry mode, or turn it
back off by entering *
**
*, 0
00
0and #
##
#.
•Example
You need to enter: 7860020, 7860022,
9167860030, 19167860040, 7730050, 7730060, you
would do the following:
Display shows:
0-Entry> 00000 N
Enter:
786*0#
786*0#786*0#
786*0#
Display shows:
0-Entry> 00000 N
786
Enter:
0020#
0020#0020#
0020#
0022#
0022#0022#
0022#
*0#
*0#*0#
*0#
Display shows:
0-Entry> 00002 N
Enter:
9167860030#
9167860030#9167860030#
9167860030#
19167860040#
19167860040#19167860040#
19167860040#
Display shows:
0-Entry> 00004 N
Enter:
773*0#
773*0#773*0#
773*0#
Display shows:
0-Entry> 00004 N
773
Enter:
0050#
0050#0050#
0050#
0060#
0060#0060#
0060#
~
~~
~
3 Dial File
Memory dialing allows the user to dial the
phone numbers that are stored in the current dialing
file. To enter this mode press then release
~
~~
~, it will show the following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 3
33
3then #
##
#and it will show the
following:
0-Entry> 00000
---- #=Dial ----
By default, if you enter a #
##
#at this point, the
system will resume calling from where it left off at
the last calling session (on a new list of numbers, it
starts at the first entry).
!
Area Code Entry
If you enter this mode, and you have not
entered the local area code, the system will first
show the following:
Enter Local Area
Code, # =
You MUST enter the area code the system will
be calling from, then #
##
#. You can enter *
**
*then
#
##
#to remove an area code.
!
Variable Start Entry
The variable start entry lets you force the BA-
1000 to start calling from any entry position you

Version 3.12 Page 12
choose. To access this feature, press then release
1
11
1when it shows the following:
0-Entry> 00000
---- #=Dial ----
This will clear the entry position, as follows:
0-Entry>
---- #=Dial ----
Now enter the position of the phone number
you want to start dialing with, followed by #
##
#.
The dialing will start from the position you enter and
continue dialing to the end of the file.
!
No Answer Redials
When the system has dialed the entire file, it
will start dialing at the beginning; dialing only NO
ANSWER and BUSY calls. The NO ANSWER
redial feature is controlled by the REDIALS setting
in the SYSTEM SETUP (see Redials).
!
6pm Redials
The system now has the ability to stop it’s
current dialing at 6pm and begin calling, from the
start of the file, all the No Answers and Busies. This
feature is off by default and can be enabled by
turning 6pm Redials on in 0 System Setup.
!
15 Minute Busy Redials
When busy numbers are encountered, the
system will log them into a busy re-dial table and,
after 15 minutes, call them at the next opportunity.
If the system cannot get through to a busy number
after 8 consecutive tries, it will remove the entry
from the busy re-dial table. You can now disable
this feature through Busy Disable in 0 System
Setup.
!
Do Not Dial List
During a dialing session, the system will not
dial any phone numbers that match those entered
into the DO NOT DIAL list.
!
Dialing
On entering this mode, if you have not recorded
an outgoing message Prompt, the system will beep 4
times and show the following before returning to
MENU:
** No message **
prompt recorded!
If you haven’t entered any phone numbers to
dial, the system will beep 4 times and show the
following before returning to MENU:
No numbers found
in current file!
Before the system calls each number, it will
search for the next callable number and display the
following during the search:
0-Entry 00000
Finding Entry
When the system finds a good entry, it tries to
grab the line. If the line is in use, the system will
wait for the line to become available and it will show
the following:
* Testing Line *
* Line In Use! *
Once the line is free, the system will search for
a dial tone, and display the following:
Dial Tone Search
The system must receive 1 second of solid dial
tone before it will start dialing. If it does not detect
dial tone within 6 seconds the system will release the
line and display the following:
- No Dial Tone -
After 6 seconds, the system will repeat the
process until it gets dial tone, then it will dial the
entry. After the system finishes the call, the system
will release the line and display the result for the
Dial Pause number of seconds, as follows:
0-Entry> 00000 C
----- Lead -----
Pause During Dialing
You can pause the dialing by pressing, and
holding down, the #button while it shows the
following:

Version 3.12 Page 13
0-Entry> 00000 C
----- Lead -----
Once the system has paused, it will show the
following:
Paused-Continue?
1=Yes 3=No
Now you can release the #
##
#button. You can
leave the system like this until you are ready to
continue dialing, then just press then release 1
11
1
and the system will pick up where it left off; or you
can press then release 3
33
3or ~
~~
~to return
to the MENU.
!
End Of Session
When the system reaches the end of all the
dialing, it will return to the MENU.
!
Manual Call Abort
You can force the system to abort the current
call by pressing then releasing 5
55
5; the system will
indicate the call is a hang up.
!
Volume Control
The volume on the BA-1000 can be increased
by multiple pressing then releasing of the 9
99
9
button. You can decrease the volume by multiple
pressing then releasing of the 7
77
7button. At min
volume, the speaker is completely off and trying to
go lower does nothing. At max volume, trying to go
higher does nothing. The volume control only
adjusts the volume you hear over the speaker, not
what the called party hears, and it only adjusts the
volume for Dial File and Order Taking modes.
NOTE: This volume can only be adjusted while
the system is: waiting for an answer, playing the
message or listening/recording user input, during
a dial session.
4 Select File
This mode is used to select the dialing file to
use/edit and to enter the default area code and other
local area codes. To enter this mode press then
release ~
~~
~, it will show the following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 4
44
4then #
##
#and it will show the
following:
Current File = 0
#=Next 0-9 or *
!
Dial File Select
You can select a different file for number
entry/editing by entering a number from 0
00
0to 9
99
9
followed by #
##
#. The default dialing file is 0. If
you press then release *
**
*, you will select the DO
NOT DIAL file, and the display will show an Nfor
the file number in the top right, as shown below:
Current File = N
#=Next 0-9 or *
If you select the DO NOT DIAL file, you can
edit/add/delete it, but you will not be allowed to
enter a dialing session with it. You can exit by
pressing then releasing ~
~~
~or continue by
pressing then releasing #
##
#.
!
Area Code Entry
After pressing then releasing #
##
#, you will be
at the local area code screen as follows:
Enter Local Area
Code, # =
You MUST enter the area code the system will
be calling from, then #
##
#. You can enter *
**
*then
#
##
#to remove an area code.
5 Disk Tools
The BA-1000 offers several basic disk utilities
for setting up the ZIP disk and copying files. To

Version 3.12 Page 14
enter this mode press then release ~
~~
~, it
will show the following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 5
55
5then #
##
#and it will show the
following:
1=Format Disk
3=Next Option
!
Format Disk
This screen lets you format a ZIP 100 disk to
prepare it for usage in the system. You can press
then release 1
11
1to Format the ZIP disk, or 3
33
3to
go to the next screen.
Quick Format
If you press then release 1
11
1, it will show the
following:
1=Quick Format
3=Full Format
You can press then release 1
11
1to quick format
(reset the basic file structure, about 3 seconds) or
3
33
3to fully format (erase and initialize the entire
disk surface, about 10 minutes). If you press then
release 1
11
1for quick formatting, it will show the
following:
Formatting Disk
- Please Wait –
When the formatting is totally finished, the
display will show:
Format Complete
--- Press # ---
When you press then release #
##
#, the system
will go through the initial diagnostic testing, and test
the newly prepared disk, then return you to the
MENU.
Full Format
If you press then release 3
33
3, it will show the
following:
Formatting Disk
- 00% Complete –
When the formatting completes, it will show
the following:
Formatting Disk
- Please Wait –
When the formatting is totally finished, the
display will show:
Format Complete
--- Press # ---
When you press then release #
##
#, the system
will go through the initial diagnostic testing, and test
the newly prepared disk, then return you to the
MENU.
!
Copy Prompts
This screen lets you copy the outgoing message
and TAD prompts from one disk to another disk; it
will show the following:
1=Copy Prompts
3=Next Option
NOTE: Make sure you have already formatted
the COPY ZIP disk (See Prepare to Copy). You can
press then release 1
11
1to copy the prompts, or 3
33
3
to go to the next screen.
If you press then release 1
11
1, it will show the
following:
Put COPY into
-- Zip Drive—
Now take that MASTER disk out and insert the
COPY disk. After some initial setup, it will show
the following:
Put MASTER into
-- Zip Drive—
Now take the COPY disk out and put
(MASTER disk back in and keep swapping disks, as
indicated, until it finishes copying.

Version 3.12 Page 15
!
Copy System
This screen lets you copy the system
information settings from one disk to another disk; it
will show the following:
1=Copy System
3=Next Option
NOTE: Make sure you have already formatted
the COPY ZIP disk (See Prepare to Copy). You can
press then release 1
11
1to copy the prompts, or 3
33
3
to go to the next screen.
If you press then release 1
11
1, it will show the
following:
Put COPY into
-- Zip Drive—
Now take that MASTER disk out and insert the
COPY disk. After some initial setup, it will show
the following:
Put MASTER into
-- Zip Drive—
Now take the COPY disk out and put
(MASTER disk back in and keep swapping disks, as
indicated, until it finishes copying.
!
Copy Do Not Dial List
This screen lets you copy the DO NOT DIAL
LIST from one disk to another disk; it will show the
following:
1=Copy No List
3=Next Option
NOTE: Make sure you have already formatted
the COPY ZIP disk (See Prepare to Copy). You can
press then release 1
11
1to copy the prompts, or 3
33
3
to go to the next screen.
If you press then release 1
11
1, it will show the
following:
Put COPY into
-- Zip Drive—
Now take that MASTER disk out and insert the
COPY disk. After some initial setup, it will show
the following:
Put MASTER into
-- Zip Drive—
Now take the COPY disk out and put
(MASTER disk back in and keep swapping disks, as
indicated, until it finishes copying.
!
Prepare to Copy
First, press ~
~~
~to return to the
MENU.
Now, eject your current disk; during this copy
process, it will be referred to as the MASTER disk
throughout this process.
Insert a new blank ZIP 100 disk and wait until
it comes up to the MENU; it will be referred to as
the COPY disk throughout this process.
Now, eject the COPY disk and re-insert the
MASTER disk and continue at the beginning, 5
Disk Tools.
6 Dial Report
This mode allows you to view the basic
breakdown of the calls from the last dial session. To
enter this mode press then release ~
~~
~, it
will show the following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 6
66
6then #
##
#and it will show the
following:
- Total Calls –
00000 --- #=Next
To move through the report just press then
release the #
##
#button at each new entry.
!
Total Calls
This entry shows the total phone call attempts
the system made during the last dial session. Press
then release #
##
#to continue to the next entry, or
~
~~
~to return to the MENU.

Version 3.12 Page 16
- Total Calls –
00000 --- #=Next
!
Leads
This entry shows the total leads the system
detected in the last session. A lead is our term for a
completed call; a call where the person listens to the
entire message and responds where needed. Press
then release #
##
#to continue to the next entry, or
~
~~
~to return to the MENU.
----- Lead ----–
00000 --- #=Next
!
Hang Ups
This entry shows the total hang ups the system
detected in the last session. Press then release #
##
#
to continue to the next entry, or ~
~~
~to
return to the MENU.
--- Hang Up ---–
00000 --- #=Next
!
Busies
This entry shows the total busy calls detected in
the last session. Press then release #
##
#to continue
to the next entry, or ~
~~
~to return to the
MENU.
----- Busy ----–
00000 --- #=Next
!
No Answers
This entry shows the total unanswered calls the
system detected in the last session. Press then
release #
##
#to continue to the next entry, or
~
~~
~to return to the MENU.
-- No Answer -–
00000 --- #=Next
!
Fax Machines
This entry shows the total fax machines
detected in the last session. Press then release #
##
#
to continue to the next entry, or ~
~~
~to
return to the MENU.
- Fax Machine –
00000 --- #=Next
!
Recorded Messages
This entry shows the total recorded messages
the system detected in the last session. Press then
release #
##
#to continue to the next entry, or
~
~~
~to return to the MENU.
Recorded Message
00000 --- #=Next
!
Answering Devices
This entry shows the total answering machines
the system detected in the last session. Press then
release #
##
#or ~
~~
~to return to the MENU.
Answering Device
00000 --- #=Next
7 Order Taking
This mode lets you make the system work as a
multi-question answering machine. To enter this
mode press then release ~
~~
~, it will show
the following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 7
77
7then #
##
#and it will show the
following:
Messages>00000

Version 3.12 Page 17
The system will wait in this mode for a call to
ring in. When the system detects an incoming call it
will show the following during each ring:
<-Line-Ringing->
Once the number of rings is reached (see In
Ring Delay in * System Setup), the system will
activate and process the call. After the call finishes,
the system will reset and wait for the next call.
On entering this mode, if you haven’t recorded
an outgoing message, the system will beep 4 times
and show the following before returning to MENU:
** No message **
prompt recorded!
!
Manual Activation
You can manually activate the system by
pressing then releasing #
##
#when the display shows
the following:
Messages> 00000
The system will then process the call as if
someone had called into the unit.
You can return to MENU by pressing then
releasing ~
~~
~.
!
Volume Control
The volume on the BA-1000 can be increased
by multiple pressing then releasing of the 9
99
9
button. You can decrease the volume by multiple
pressing then releasing of the 7
77
7button. At min
volume, the speaker is completely off and trying to
go lower does nothing. At max volume, trying to go
higher does nothing. The volume control only
adjusts the volume you hear over the speaker, not
what the caller hears, and it only adjusts the volume
for Dial File and Order Taking modes. NOTE:
This volume can only be adjusted while the
system is: playing the message or
listening/recording user input, during an
answered call.
8 Out Messages
This mode lets you record and play the
outgoing message prompts. To enter this mode
press then release ~
~~
~, it will show the
following:
0-Menu-Ver 3.10A
11/01/01 08:00am
Enter: 8
88
8then #
##
#and it will show the
following:
1=Record 3=Play
2=Ans Device Msg
!
Recording Standard
Prompts
You can record new prompts by pressing then
releasing 1
11
1from the following screen:
1=Record 3=Play
2=Ans Device Msg
It will erase the old prompts and show the
following:
Erasing Prompts
- Please Wait –
When the old prompts have been completely
erased, the display will show:
Mic in & Press 1
Now insert your microphone, make sure you
have worked out your new message and practiced it,
then press then release 1
11
1to start recording; the
system will give you a low, longer tone, then you
can start talking and the display will show:
-- Talk Now—
B#00 Escape=STOP
The 2 numbers on the bottom the left indicate
the current message branch file number. When you
reach a question point in your message (you need to
ask the called party for some information), press
then release ~
~~
~to end the current prompt,
or just be silent for the Talk Pause period (see *
System Setup). The display will then show:

Version 3.12 Page 18
Get Response
0-9 or * #=Next
NOTE: If you record a message,
and don’t talk at the end, so the system
stops on its own, the system will
remove the silence at the end of the
message.
Prompt Codes
Now you can choose one of the following
prompt codes by pressing then releasing the
corresponding number followed by #
##
#.
0
00
0= Redo This Prompt – This allows you to
redo the prompt if you make a mistake during
recording it.
1
11
1= Get Number Input – This code allows
you to request a touch tone phone number to be
input from the called party.
2
22
2= Get Poll Input – This code allows you
to poll the called party. A polling input can accept a
touch tone digit from 0to 9. The system can ask up
to 8 different polling questions per call.
This code is changed when the Pers. Msg.
option is enabled (see * System Setup). This code
then becomes: 2
22
2= Do Personal Msg.
3
33
3= Get Branch Input – This code allows
you to give the called party the option to branch
from the current message prompt to any of up to 9
other prompts. The only limit on branching is the
size of the disk.
4
44
4= Get Response – This code allow you to
request recorded audio from the called party.
5
55
5= Voice Consent – This code allows the
system to listen to the called party without recording
anything; useful for the variable No Response Hang
Up feature (see * System Setup).
6
66
6= Tone Consent – This code allows the
system to listen for a touch tone digit from the called
party. See Consent mode in 0 System Setup for
instructions on setting up how this feature is
interpreted.
7
77
7= Remove # Input – This code give the
called party the option of having the system add
their phone number to the Do Not Dial file, so the
system will not call them again. This prompt does
not impact the variable No Response Hang Up
feature in any way.
8
88
8= Get Alert Input – This code allow the
called party to alert you when he wishes to talk with
you. This is similar to attended mode, except that
when you have finished with the called party, the
system goes to the next call and does not play any
more prompts to that called party.
9
99
9= End of Prompt – This code tells the
system to end the current message prompt.
*
**
*= Response & End – This code allow you
to request recorded audio from the called party then
it tells the system to end the current message
prompt.
Once you have selected a transfer code, and
pressed then released #, the system will start
recording the next prompt (unless you chose 9 = End
of Prompt or * = Response & End).
When you have finished recording your
prompts, and entered the End of Prompt or
Response & End codes, it will play the prompts
back then return you to MENU; or, if you recorded a
Get Branch Input code, it will have you record the
Branch prompts.
Branching
Branching lets the called party branch from the
current prompt file to any of 9 other prompt files.
You can also branch, from any of the other branches,
to a new set of branches. You can branch up to 99
times; attempting to branch more than 99 times will
cause the system to erase all the current prompts and
return you to MENU. The first 2 number digits, in
the bottom left of the screen shot below, tell you the
current prompt file. As you progress to other
branches, this number will increase.
-- Talk Now—
B#00 Escape=STOP
Using Branches
When you select a Branch code, the unit will
ask you for the number of branches you need.
Branches? 1-9
NOTE: The file you are currently recording is
the default, fall through; so, if the customer doesn’t

Version 3.12 Page 19
dial anything, the system will keep playing the
current file. After you enter a number from 1 to 9,
for how many branches you want off of the current
file, the system will start recording the next message
in the current file. When you end the current file,
the system will have you record each branch file,
one after the other, until all branches are finished.
NOTE: When you ask the
customer, in your message, to dial a
touch tone digit to go to a different
branch, ask for the number directly
related to the branch; i.e. 3 branches
mean the message would say, dial a 1
for Branch 1, dial a 2 for Branch 2,
dial a 3 for Branch 3 or just stay on
the line to continue with this message.
!
Record Answering Device
Prompt
You can record the answering device prompt by
pressing then releasing 2
22
2from the following
screen:
1=Record 3=Play
2=Ans Device Msg
It will erase the old answering device prompt
and show the following:
Erasing Prompts
- Please Wait –
When the old prompt has been completely
erased, the display will show:
Mic in & Press 1
Now insert your microphone, make sure you
have worked out your new message and practiced it,
then press then release 1
11
1to start recording; the
system will give you a low, longer tone, then you
can start talking and the display will show:
-- Talk Now—
B#00 Escape=STOP
When you finish the message, press then
release ~
~~
~to end the prompt, or just be
silent for the Talk Pause period (see * System
Setup). The display will then play the prompt back
and show the following:
Playing Prompt
B#00 Escape=STOP
When finished, the system will return you to the
MENU.
!
Playing Prompts
This mode lets you play either the standard
prompts, or the answering device prompts. You get
to this mode by pressing then releasing 3
33
3from the
following screen:
1=Record 3=Play
2=Ans Device Msg
Now it will show the following:
1=Standard Msg
3=Ans Device Msg
Standard Msg Playback
You can play the standard prompts by pressing
then releasing 1
11
1from the following screen:
1=Standard Msg
3=Ans Device Msg
The system will then play all of the standard
prompt files, starting from 00, until it reaches the
end. It will show the following while playing each
file:
Playing Prompt
B#00 Escape=STOP
When the system reaches the end of the current
message prompt, it will show the code in the bottom
line as follows:
[Transfer Codes]
Get Number Input
When finished, the system will return you to the
MENU.
Answer Device Msg Playback
You can play the answering device prompt by
pressing then releasing 3
33
3from the following
screen:

Version 3.12 Page 20
1=Standard Msg
3=Ans Device Msg
The system will then play the answering device
prompt until it reaches the end. It will show the
following while playing the file:
Playing Prompt
B#00 Escape=STOP
When the system reaches the end of the prompt,
it will return you to the MENU.
!
Recording Answering
Machine ONLY Prompt
The following steps allow you to record the
outgoing prompt for Answering Machine Only
Mode (Answer Detect Mode=2 in * System Setup).
You can record new prompts by pressing then
releasing 1
11
1from the following screen:
1=Record 3=Play
2=Ans Device Msg
It will erase the old prompts and show the
following:
Erasing Prompts
- Please Wait –
When the old prompts have been completely
erased, the display will show:
Mic in & Press 1
Now insert your microphone, make sure you
have worked out your new message and practiced it,
then press then release 1
11
1to start recording; the
system will give you a low, longer tone, then you
can start talking and the display will show:
-- Talk Now—
B#00 Escape=STOP
Now, start by recording “Sorry, wrong
number”; then press then release ~
~~
~, the
display will show the following:
Get Response
0-9 or * #=Next
Now, press then release #
##
#and record your
main message after the low, longer tone, and the
display will show the following:
-- Talk Now—
B#00 Escape=STOP
When you are done, press then release
~
~~
~to end the prompt, or just be silent for
the Talk Pause period (see * System Setup). The
display will then show:
Get Response
0-9 or * #=Next
Now, press then release 9
99
9then #
##
#; the
system will play the prompt back to you then return
you to the MENU.
NOTE: If you record a message,
and don’t talk at the end so the system
stops on its own, the system will
remove the silence at the end of the
message.
!
Volume Control
The play volume on the BA-1000 can be
increased by pressing then releasing the 9
99
9button
several times. You can decrease the volume by
pressing then releasing the 7
77
7button several times.
At min volume, the speaker is completely off. This
volume control only adjusts the playback volume
you hear over the speaker, not the volume of Dial
File or Order Taking modes. NOTE: This volume
can only be adjusted while the system is playing
the message back.
9 In Messages
This mode allows you to play the responses. To
enter this mode press then release ~
~~
~, it
will show the following:
0-Menu-Ver 3.10A
11/01/01 08:00am