Skutch Ba-1000 Product manual

209 Kenroy Lane, Suite 9

Roseville, California 95678

916-786-6186

http://www.skutchelectronics.com

BA-1000

Telecommunication

Dialer

Technical

Reference

Manual

Version 4.04

Version 4.04 Page 2

Table Of Content

TABLE OF CONTENT......................................... 2

SYSTEM OVERVIEW ......................................... 4

!Save Your Packing.......................................................4

!Introduction..................................................................4

Clock Controlled.......................................................................4

!System Features ...........................................................4

Sequential Dialing ....................................................................4

Answer Mode ...........................................................................4

!15 Minute Busy Re-Dials .............................................4

!Multi-File Support .......................................................4

!No Dial List Support....................................................4

!Attended Dialing ..........................................................4

!Consent Feature ...........................................................4

!32 Digit Pre-Dial String ...............................................4

!Full Number Editing....................................................4

!Computer Linkage .......................................................5

!Power Out Protected....................................................5

INSTALLATION................................................... 5

!Location ........................................................................5

!Power ............................................................................5

!Phone Connection ........................................................5

!Business Telephones.....................................................5

!Single Line Phones .......................................................5

!Order A Phone Jack ....................................................5

!Setup..............................................................................5

!Diagnostic Test .............................................................5

THE MENU............................................................ 6

!The Escape Button .......................................................6

2 NUMBER ENTRY.............................................. 6

!Area Code Entry ..........................................................7

!Entering Numbers........................................................7

Recording Personal Messages...................................................7

!Chaining Entries ..........................................................7

Special Codes ...........................................................................7

!Exiting...........................................................................8

Return to MENU ......................................................................8

Start dialing the numbers ..........................................................8

!Advanced Features.......................................................8

Back Up....................................................................................8

Auto Fill Mode .........................................................................8

Time Saver Entry Mode............................................................8

•Example .........................................................................8

3 DIAL FILE .......................................................... 9

!Area Code Entry ..........................................................9

!Variable Start Entry ....................................................9

!No Answer Redials ...................................................... 9

!6pm Redials.................................................................. 9

!15 Minute Busy Redials............................................... 9

!Do Not Dial List ........................................................... 9

!Dialing .......................................................................... 9

Pause During Dialing ............................................................. 10

!End Of Session ........................................................... 10

!Manual Call Abort .................................................... 10

!Volume Control ......................................................... 10

4 SELECT FILE................................................... 10

!Dial File Select ........................................................... 10

!Area Code Entry........................................................ 10

5 DISK TOOLS .................................................... 11

!Format Disk ............................................................... 11

Format Confirmation .............................................................. 11

!Copy Prompts ............................................................ 11

!Copy System............................................................... 11

!Copy a Number File .................................................. 11

!Erase the Main Message............................................ 12

!Erase the Answering Device Message ...................... 12

!Prepare to Copy......................................................... 12

6 DIAL REPORT ................................................. 12

!Total Calls .................................................................. 12

!Hello Response........................................................... 12

!Hang Ups.................................................................... 13

!Busies.......................................................................... 13

!No Answers ................................................................ 13

!Fax Machines ............................................................. 13

!Recorded Messages.................................................... 13

!Answering Devices..................................................... 13

7 ORDER TAKING ............................................. 13

!Manual Activation ..................................................... 13

!Volume Control ......................................................... 13

8 OUT MESSAGES ............................................. 14

!Recording Standard Prompts................................... 14

Prompt Codes ......................................................................... 14

Branching ............................................................................... 15

Using Branches ...................................................................... 15

!Record Answering Device Prompt ........................... 15

!Playing Prompts......................................................... 15

Standard Msg Playback .......................................................... 15

Answer Device Msg Playback................................................ 16

!Recording Answering Machine ONLY Prompt ...... 16

!Volume Control ......................................................... 16

9 IN MESSAGES..................................................16

!Playing Response Files .............................................. 16

Play Dial File Responses ........................................................ 17

Play Order Taking Responses................................................. 17

!Play The Previous Response ..................................... 17

!Skip a Response File.................................................. 17

Version 4.04 Page 3

!Exit Playback Mode ...................................................17

!Volume Control ..........................................................17

0 MEMORY EDIT............................................... 17

!Reviewing Phone Numbers........................................18

!Edit A Phone Number................................................18

Edit From An Entry Position.................................................. 18

•Edit the Current Number.............................................. 18

Dialing Status......................................................................... 18

!Mark Deletes...............................................................18

!Search Mode ...............................................................19

!Duplicate Delete..........................................................19

!File Restore .................................................................19

!Exiting Edit Mode ......................................................19

* SYSTEM SETUP .............................................. 19

!Change The Time/Date ..............................................20

Set The Current Day............................................................... 20

Set The Current Date.............................................................. 20

Set the Current Time .............................................................. 20

!Set The Dial Times .....................................................20

Select The Day To Change..................................................... 20

Set The Start Time ................................................................. 20

Set The Stop Time.................................................................. 20

!Answer Detect= 0 .....................................................21

0= Normal Mode .............................................................. 21

1= Hello Mode ................................................................. 21

2= Answering Machine Only Mode ................................. 21

3= HTAD Mode ............................................................... 21

!Attended= Off...........................................................21

0= Unattended .................................................................. 21

1= Front Attended ............................................................ 21

2= End Attended............................................................... 21

3= Both Attended ............................................................. 21

!Unanswer Ques= 1 ...................................................21

!InRing Delay= 2........................................................22

!Redials= 02................................................................22

!Talk Limit= 30..........................................................22

!Pre-Dial String............................................................22

Special Entry Codes ............................................................... 22

!Total Calls...................................................................22

SECONDARY SETUP ........................................ 22

!Load APP Presets.......................................................23

Factory Defaults..................................................................... 23

Load Application 1................................................................. 23

!Remote Code= 0506 .................................................23

!Dial Mode= Tone......................................................23

!Consent #= Play........................................................23

!Xfer Beeps= On ........................................................23

!Pulse Rate= Slow ......................................................24

!Mic AGC= On...........................................................24

!Mic comp= On.......................................................... 24

!Play Line= Off..........................................................24

!Delete HU= Off.........................................................24

!CPC Detect= On.......................................................24

!TAD Redial= Off......................................................25

!Clock Skip= Off .......................................................25

!Busy Dials= On.........................................................25

!Pers. Msg.= Off ........................................................25

!Xtone Det= Off ......................................................... 25

!HU Redial= Off ........................................................25

!6pm Redials= Off ..................................................... 25

!Post Pound= Off.......................................................26

!TAD Hangup= Off ...................................................26

!No Ans Rings= 5.......................................................26

!Hello Pause= 05........................................................ 26

!Dial Pause = 02.........................................................26

!Talk Pause= 20......................................................... 26

!Redial Pause= 00...................................................... 26

!Sense Level= 11 ........................................................26

!RM Redial= Off .......................................................27

!Force Quiet Off .......................................................27

REMOTE OPERATION..................................... 27

!Access Unit Remotely ................................................ 27

!Remote Record a Play Only Message....................... 27

!Start Dialing File 9..................................................... 27

APPENDIX ........................................................... 27

!Dialing Status Codes.................................................. 27

!Special Entry Codes................................................... 27

!Outgoing Prompt Codes............................................ 28

TROUBLE SHOOTING ..................................... 28

!Reset System Setup .................................................... 28

!Audio Quality Problems............................................28

!CODEC Initialize Error............................................28

CODEC 2 error.......................................................................28

CODEC 1 error.......................................................................28

!Disconnect Issues .......................................................29

Disconnect methods................................................................29

Disconnect problems...............................................................29

!Customer Support .....................................................29

!Warranty Repair .......................................................29

!Non-Warranty Repair ...............................................29

!Service Warranty.......................................................29

1 YEAR LIMITED WARRANTY...................... 30

Version 4.04 Page 4

System Overview

!Save Your Packing

You MUST save ALL packing material supplied with this

unit. If the system must be sent in for any reason and you do not

use the supplied packing material, you WILL be charged for the

replacement of this material. This packing material has been

designed to give the system maximum protection during the

shipping process.

While every precaution has been taken in preparation of

this OPERATION MANUAL, the manufacturer does not

assume any liability for errors or omissions. The manufacturer

reserves the right to make changes in the specifications of this

unit at any time without notice.

!Introduction

The BA-1000 is an automatic telecommunications dialing

system. A list of phone numbers, or a range of phone numbers,

is entered into the system and an outgoing message is recorded.

The system then dials each number. When the call is answered,

the BA-1000 carries on a two-way conversation, asks questions,

and records the answers.

When the call is completed, the system immediately dials

the next programmed number automatically. The BA-1000 can

also be used in the Order Taking mode to answer incoming

calls.

Clock Controlled

The BA-1000 is completely clock controlled. The system

will only dial when you want it to. A different time period can

be selected for each day of the week. The system can be

programmed to dial only on selected days if desired. Set the

clock to dial from 9:00 a.m. to 9:00 p.m. then let it run. The

BA-1000 can keep calling people day after day, week after

week. The BA-1000 is engineered for continuous operation.

The BA-1000 also has an important safety feature which

prevents the system from dialing past 9:00 p.m. and before 9:00

a.m. This will prevent the system from calling potential

prospects too late or too early in the day. If you wish to use the

BA-1000 as an emergency dialer, the clock control can be

disabled in the System Setup.

!System Features

Sequential Dialing

You simply enter the starting and ending number and the

unit will dial all of the numbers in between. You may also omit

blocks of numbers that you do not wish to dial. This allows you

to skip over unused numbers in your exchange. 10,000 numbers

can be programmed to dial in less than 20 seconds. The system

can hold up to 100,000 phone numbers for a single dialing

session.

Answer Mode

In answer mode the BA-1000 will answer incoming calls

only. It can be setup to ask a series of questions and record the

responses. The date and time of each call is recorded after each

message. The unit also features an adjustable ring delay that

allows the user to control when the unit will answer the

telephone. A manual activation mode is also provided, in this

mode, so the unit can be operated for manual soliciting.

!15 Minute Busy Re-Dials

If a number is BUSY, the system will add the number to

the busy dial list and, after 15 minutes, go through and retry all

the BUSY calls again. This feature can be disabled in the

System Setup.

!Multi-File Support

The system supports 10 dialing files; each dialing file can

hold up to 100,000 phone numbers.

!No Dial List Support

The BA-1000 supports a 100,000 number, editable, DO

NOT DIAL list, the unit will cross reference against the dialing

list, to be sure it doesn’t dial people it shouldn’t.

!Attended Dialing

The system normally works without an operator present;

but it can alert an operator when the called party wants to talk

with him. The unit can alert the operator before it plays the

message, after it plays the message, both before and after

playing the message and in an on-demand basis. The operator

can decide whether to talk with the person or go on to the next

call.

!Consent Feature

This feature allows you to ask for the called party’s

consent before playing the message. The person must dial a

digit on his phone if he wants to hear the message; if he doesn’t,

the unit hangs up. This feature can be setup in two different

modes, Dial to listen and Dial to disconnect. This is the most

reliable form of disconnect available.

!32 Digit Pre-Dial String

The BA-1000 supports a pre-dial string of up to 32 digits.

The pre-dial string can contain touch tone digits and control

codes that are dialed before each phone number; and it includes

features such as variable pause, return dial tone detect, long

touch tones and touch tone * and #.

!Full Number Editing

The BA-1000 has an edit mode for editing telephone

numbers in the dialing files. It also has a duplicate delete

feature that can remove duplicate numbers from within the same

dialing file; and a search mode that lets you search for all entries

that match a given pattern. The unit also has a fast scan feature

for a quick view of the numbers and dialing results.

Version 4.04 Page 5

!Computer Linkage

With the use of an optional software package, telephone

numbers can be converted and stored directly to the ZIP

cartridge the BA-1000 uses. Then, just put the ZIP cartridge

into the BA-1000 system and it is ready to call those numbers.

This means that numbers from a database, or a purchased

mailing list, can be transferred directly into the BA-1000

system. The software package can be used on PC’s running

Windows 95, 98 or ME with either an internal or external ZIP

drive.

!Power Out Protected

The numbers stored on disk and the setup and clock

information is backed up with a 10 year battery. If power fails

at any time, the unit will remember if it was dialing or in answer

mode, and it will pick up where it left off.

Installation

!Location

When selecting a location for the system, the following

conditions MUST be avoided:

Temperatures above 95°F.

Temperatures below 65°F.

Carpeted areas that produce Static Electricity.

High dust/tobacco smoke areas.

Exposure to direct sunlight.

The SYSTEM and the POWER CUBE should be located

in a well ventilated area. It should be noted that the POWER

CUBE can get quite warm during operation. Make sure that

both a three-prong power outlet and a proper telephone jack are

within six feet of the installation site.

!Power

The SYSTEM can be used on a three-prong grounded

110VAC power outlet. This is needed for proper protection of

the unit’s circuitry. Power circuits that are used for any heavy

equipment such as large freezers, blowers, heaters, copiers, or

any electrical equipment that contains large motors, should be

avoided. Heavy electrical equipment can cause power glitches

over the power line which could interfere with the operation of

the system. If your power lines are excessively noisy a power

filter MIGHT solve the problem.

!Phone Connection

The system’s telephone line requirements are the same as

a standard telephone. Its connection to the telephone line is the

same as any NORMAL single line telephone that you could buy

at any department store.

!Business Telephones

This system is not compatible with modular jacks used for

multi-line ELECTRONIC PHONE SYSTEMS. To connect the

SYSTEM to this type of phone system, an RJ-11 jack must be

ordered from your local telephone company. It should be noted

that when the BA-1000 is used, the line indicator lights on the

phone system will not show the line as being used.

!Single Line Phones

If you have a single line phone it is probably connected to

a small modular jack. Simply unplug the phone and plug the

system in. If you wish to have both the phone and the system

connected at the same time you can plug the phone into the

PHONE jack on the back of the BA-1000.

!Order A Phone Jack

If you need to order a jack from the telephone company,

you will need the following information:

FCC No: AP494N-64812-MA-E

RINGER EQ.:0.0B

USOC No (Jack type) RJ-11, RJ-12, or RJ-13 (See

telephone connection)

!Setup

1) Connect the cord from the POWER CUBE to the BA-1000.

2) Plug the POWER CUBE to a power outlet. The BA-1000

will turn on automatically.

CAUTION: Do NOT disconnect the POWER CUBE

from the BA-1000 while it is performing disk access

functions. Doing so will corrupt the data on the disk

and will require that you reformat the disk before using

it again.

3) Connect one end of the MODULAR CORD to the BA-

1000 and the other end to your RJ-11 telephone jack.

!Diagnostic Test

Every time the BA-1000 is powered up, it performs a

series of diagnostic tests as follows:

The display shows the initial splash screen:

Skutch Elec, Inc

Then it sets up the phone line circuits, showing:

- Initializing –

Phone line CODEC

Then it sets up the mic circuits, showing:

- Initializing –

Microphone CODEC

Then the system will calibrate the microphone input.

Make sure the no audio source or microphone is PLUGGED in

while the system says:

Version 4.04 Page 6

Remove MIC While

Calibrating!

After 8 seconds, the system will show:

Now POWERING UP

primary systems.

Then the system will show:

- Initializing -

-- Zip Drive—

Then it will test the ZIP drive and show the following:

Testing Zip Disk

– Please Wait -

Then it will test all the files on the system, showing:

-Testing Files-

- Please Wait -

The system will update the number in the top right to

show the current file being tested. When all tests are done the

system will show the following:

>System On Line<

100% Functional!

Then the system will put you at the MENU, as follows:

0-Menu-v4.04--Mo

10/01/02 08:00am

The Menu

When the BA-1000 is at the MENU, it will shut all power

down after 15 minutes of inactivity. You can return the unit

from power down by pressing then releasing any button. The

MENU is the starting point of the system. If you press then

release the ~

~button enough times, the system will

return to the MENU. All functions of the system are accessible

from this point. At MENU, the display will look as follows:

0-Menu-v4.04--Mo

10/01/02 08:00am

The number on the top left is the current Dial File in use.

v4.04 is the current version of the program. To view the

different choices that the MENU offers simply press then

release each number one at a time. Once you have found the

function you wish, press then release the #

#key. The MENU

consists of the following items:

1– UNUSED = This function is currently unused.

2– NUMBER ENTRY = Used to enter telephone

numbers into a dialing file.

3– DIAL FILE = Dial a telephone number file.

4– SELECT FILE = Select a telephone number file to

dial and enter local area codes.

5– DISK TOOLS = Disk formatting and file copy

utilities.

6– DIAL REPORT = Displays totals from the last

dial session.

7– ORDER TAKING = Answers incoming calls.

8– OUT MESSAGES = Used to TEST or RECORD

the outgoing messages.

9– IN MESSAGES = Used to play back the recorded

responses from a dial session.

*- SYSTEM SETUP = Used to change all clock

information and the operating parameters of the unit.

0– MEMORY EDIT = Used to inspect, change and

delete phone numbers stored in a dial file.

#– ENTER BUTTON = Throughout the operation of

the BA-1000 the #

#button is used as the ENTER BUTTON.

After entering phone numbers or making any selections, the #

button must be pressed then released.

!The Escape Button

The ~

~button is used to abort/back out of most

operations. If you press then release the button enough, it will

return you to the MENU.

2 Number Entry

This mode is used to enter phone numbers into a dialing

file. To enter this mode press then release ~

~, it will

show the following:

0-Menu-v4.04--Mo

10/01/02 08:00am

Enter: 2

2then #

#and it will show the following:

Phone #’s= 00000

1=NEW or 3=Add

Press then release 1

1to erase the previous numbers and

enter new ones, or press then release 3

3to start adding

numbers to the end of the file. If you pressed 1

1, you will se

the following:

Version 4.04 Page 7

Erase 00000 #’s?

5=YES Escape=No

Now you can press 5

5to erase all the numbers or

~if you don’t want to. Your current ENTRY

POSITION is shown in the top right of the display, followed by

the status of the phone number, as follows:

0-Entry> 00000 N

!Area Code Entry

If you enter this mode, and you have not entered the local

area code, the system will first show the following:

Enter Local Area

Code, # =

You MUST enter the area code the system will be calling

from, then #

#. You can enter *

*then #

#to remove an area

code.

!Entering Numbers

Both local and long distance numbers may be entered as

desired. The minimum length of each phone number is seven

digits and the maximum is eleven digits (long distance digit,

area code and phone number); an entry can hold up to 16 digits

total. If you fill the dialing file with numbers, the system will

beep, save the numbers and return you to the MENU. Each

dialing file will hold up to 100,000 phone numbers.

NOTE: If you are entering phone numbers, and lose

power while doing so, the numbers you have entered will be

lost; so make sure you exit now and then, or connect the

system to a backup power supply.

Enter phone numbers, exactly as you would call them

yourself, followed by the #

#; i.e. if you only dial 7 digits to

reach someone, then you only enter 7 digits, 786-1234 would be

entered as follows:

7 8 6 1 2 3 4 #

7 8 6 1 2 3 4 #7 8 6 1 2 3 4 #

7 8 6 1 2 3 4 #

To enter other local area code numbers (see 4 Select File),

enter the area code, phone number then #

#; i.e. 916-786-1234

would be entered as follows:

9 1 6 7 8 6 1 2 3 4

9 1 6 7 8 6 1 2 3 49 1 6 7 8 6 1 2 3 4

9 1 6 7 8 6 1 2 3 4 #

Full long distance numbers, like 1-916-786-1234, would

be entered as follows:

1 9 1 6 7 8 6 1 2 3

1 9 1 6 7 8 6 1 2 31 9 1 6 7 8 6 1 2 3

1 9 1 6 7 8 6 1 2 3 4 #

4 #4 #

4 #

If you just enter a seven digit number, the system will

add the default area code and long distance digit to complete

the number; but, during dialing, these will be automatically

removed. Likewise, if you enter a local area code number,

the system will add the long distance digit; but, it will

remove the digit when it dials the number.

Recording Personal Messages

This feature give you the option to record a personal

message for each phone number entered. This feature will only

work when manually entering phone numbers, one at a time, on

the BA-1000. To use this feature, make sure the Pers. Msg.

setting is “On” in * System Setup. Now, after you enter a

phone number, followed by the #

#, it will show the following:

1=Record Message

3=Next Number

Press then release 3

3if you want to enter the next phone

number and not record a personal message for the phone number

you just entered.

Press then release 1

1if you want to record a personal

message; then start talking after the longer, low beep and press

then release ~

~when you are finished with the

message. It will show the following while recording:

-- Talk Now—

press ESCAPE=end

!Chaining Entries

Chaining entries allows you to use special codes at the

beginning of a phone number. You can chain as many entries

together as you need to. If the last file entry is a chained entry,

the system will not allow you to exit NUMBER ENTRY mode;

you have to enter a regular number to exit. To chain an entry to

the next one, enter a *

*as the last character in the entry string.

If the entry is already 16 digits long, pressing then releasing *

will save it and make it a chained entry.

Special Codes

Special Codes make the system perform different

functions before dialing a normal phone number. Special codes

MUST have their own entry, they cannot be part of a telephone

number. The following is a list of the special codes the BA-

1000 allows:

*00

*00*00

*00 – Dial the next touch tone digit for 5 seconds.

*01

*01*01

*01 to 09

0909

09 – Pause for 1 to 9 seconds.

*1*1

*1 – Wait for return dial tone.

*2*2

*2 – Wait for 5 seconds of silence.

*3*3

*3 – Dial a touch tone *.

*4*4

*4 – Dial a touch tone #

*5*5

*5 – Dial the rest of the phone number string as

touch tones.

*60

*60*60

*60 – End the call, as a Response, without doing

anything else (like playing a message).

Version 4.04 Page 8

!Exiting

To exit this mode, you can return to the MENU or go

directly to DIAL FILE mode from the following screen:

0-Entry> 00000 N

Return to MENU

To return to the MENU, press then release ~

while it shows the following:

0-Entry> 00000 N

Start dialing the numbers

To start dialing the numbers, enter *

*, 9

9, #

#and it

will show the following:

0-Entry> 00000

---- #=Dial ----

Press then release #and the system will go start calling the

numbers.

!Advanced Features

All of these advanced features are accessed from the main

Number Entry screen; once you have entered Number Entry

mode.

Back Up

If you’re entering numbers, and find that you made a

mistake on a previous number, enter *

*, 7

7, #

#enough

times to back up to the entry you want. Then just enter the

correct number. When you press then release #

#, the new

number will be saved and you will go to the end of the file.

Auto Fill Mode

You can have the system automatically generate a range of

phone numbers by using the AUTO FILL mode. NOTE: You

cannot use this mode when the Do Not Dial file is selected.

To use this feature press then release *

*,8

8, #

#. The

display will show the following:

STARTING phone #

You enter a seven to eleven digit starting phone number

(no *

*’s allowed), followed by #

#. The starting phone

number can end with 0000; i.e. 7860000 is a valid start number.

The display will show the following:

END suffix (4)

9999

The system uses the default of 9999 if you press then

release #

#; or press then release any digit to clear the display,

then enter a new 4 digit end suffix (no *

*’s allowed), followed

by #

#. The end suffix is the last four digits in the phone

number that you don’t want to go past; i.e. the end suffix of

7866186 is 6186. Once this is entered, the system will show the

following:

0-Entry> 00000 N

Making Numbers

You can stop the auto-generation at any time by pressing

then releasing the ~

~button. The system will show

the current entry number it is generating in the top right of the

display. When finished, you will be at the end of the current list

of numbers and you can continue with regular number entry or

use AUTO FILL mode again.

Time Saver Entry Mode

This mode lets you enter the common beginning for your

phone numbers once, then it automatically puts it in for you so

you only have to enter the last part of each phone number. You

turn this feature on by entering the common part of the phone

number then *

*, 0

0and #

#. This mode stays on until you

exit number entry mode, or turn it back off by entering *

0and #

•Example

You need to enter: 7860020, 7860022, 9167860030,

19167860040, 7730050, 7730060, you would do the following:

Display shows:

0-Entry> 00000 N

Enter:

786*0#

786*0#786*0#

786*0#

Display shows:

0-Entry> 00000 N

786

Enter:

0020#

0020#0020#

0020#

0022#

0022#0022#

0022#

*0#

*0#*0#

*0#

Display shows:

0-Entry> 00002 N

Enter:

9167860030#

9167860030#9167860030#

9167860030#

19167860040#

19167860040#19167860040#

19167860040#

Display shows:

Version 4.04 Page 9

0-Entry> 00004 N

Enter:

773*0#

773*0#773*0#

773*0#

Display shows:

0-Entry> 00004 N

773

Enter:

0050#

0050#0050#

0050#

0060#

0060#0060#

0060#

3 Dial File

Memory dialing allows the user to dial the phone numbers

that are stored in the current dialing file. To enter this mode

press then release ~

~, it will show the following:

0-Menu-v4.04--MO

10/01/02 08:00am

Enter: 3

3then #

#and it will show the following:

0-Entry> 00000

---- #=Dial ----

By default, if you enter a #

#at this point, the system will

resume calling from where it left off at the last calling session

(on a new list of numbers, it starts at the first entry).

!Area Code Entry

If you enter this mode, and you have not entered the local

area code, the system will first show the following:

Enter Local Area

Code, # =

You MUST enter the area code the system will be calling

from, then #

#. You can enter *

*then #

#to remove an area

code.

!Variable Start Entry

The variable start entry lets you force the BA-1000 to start

calling from any entry position you choose. To access this

feature, press then release 1

1when it shows the following:

0-Entry> 00000

---- #=Dial ----

This will clear the entry position, as follows:

0-Entry>

---- #=Dial ----

Now enter the position of the phone number you want to

start dialing with, followed by #

#. The dialing will start from

the position you enter and continue dialing to the end of the file.

!No Answer Redials

When the system has dialed the entire file, it will start

dialing at the beginning; dialing only NO ANSWER and BUSY

calls. The NO ANSWER redial feature is controlled by the

REDIALS setting in the SYSTEM SETUP (see Redials).

!6pm Redials

The system now has the ability to stop it’s current dialing

at 6pm and begin calling, from the start of the file, all the No

Answers and Busies. This feature is off by default and can be

enabled by turning 6pm Redials on in 0 System Setup.

!15 Minute Busy Redials

When busy numbers are encountered, the system will log

them into a busy re-dial table and, after 15 minutes, call them at

the next opportunity. If the system cannot get through to a busy

number after 8 consecutive tries, it will remove the entry from

the busy re-dial table. You can now disable this feature through

Busy Disable in 0 System Setup.

!Do Not Dial List

During a dialing session, the system will not dial any

phone numbers that match those entered into the DO NOT

DIAL list.

!Dialing

On entering this mode, if you have not recorded an

outgoing message Prompt, the system will beep 4 times and

show the following before returning to MENU:

** No message **

prompt recorded!

If you haven’t entered any phone numbers to dial, the

system will beep 4 times and show the following before

returning to MENU:

No numbers found

in current file!

Before the system calls each number, it will search for the

next callable number and display the following during the

search:

0-Entry 00000

Finding Entry

Version 4.04 Page 10

When the system finds a good entry, it tries to grab the

line. If the line is in use, the system will wait for the line to

become available and it will show the following:

* Testing Line *

* Line In Use! *

Once the line is free, the system will search for a dial tone,

and display the following:

Dial Tone Search

The system must receive 1 second of solid dial tone before

it will start dialing. If it does not detect dial tone within 6

seconds the system will release the line and display the

following:

- No Dial Tone -

After 6 seconds, the system will repeat the process until it

gets dial tone, then it will dial the entry. After the system

finishes the call, the system will release the line and display the

result for the Dial Pause number of seconds, as follows:

0-Entry> 00000 C

----- Lead -----

Pause During Dialing

You can pause the dialing by pressing, and holding down,

the #button while it shows the following:

0-Entry> 00000 C

----- Lead -----

Once the system has paused, it will show the following:

Paused-Continue?

1=Yes 3=No

Now you can release the #

#button. You can leave the

system like this until you are ready to continue dialing, then just

press then release 1

1and the system will pick up where it left

off; or you can press then release 3

3or ~

~to return

to the MENU.

!End Of Session

When the system reaches the end of all the dialing, it will

return to the MENU.

!Manual Call Abort

You can force the system to abort the current call by

pressing then releasing 5

5; the system will indicate the call is a

hang up.

!Volume Control

The volume on the BA-1000 can be increased by multiple

pressing then releasing of the 9

9button. You can decrease the

volume by multiple pressing then releasing of the 7

7button.

At min volume, the speaker is completely off and trying to go

lower does nothing. At max volume, trying to go higher does

nothing. The volume control only adjusts the volume you hear

over the speaker, not what the called party hears, and it only

adjusts the volume for Dial File and Order Taking modes.

NOTE: This volume can only be adjusted while the system

is: waiting for an answer, playing the message or

listening/recording user input, during a dial session.

4 Select File

This mode is used to select the dialing file to use/edit and

to enter the default area code and other local area codes. To

enter this mode press then release ~

~, it will show the

following:

0-Menu-v4.04--Mo

10/01/02 08:00am

Enter: 4

4then #

#and it will show the following:

Current File = 0

#=Next 0-9 or *

!Dial File Select

You can select a different file for number entry/editing by

entering a number from 0

0to 9

9followed by #

#. The

default dialing file is 0. If you press then release *

*, you will

select the DO NOT DIAL file, and the display will show an N

for the file number in the top right, as shown below:

Current File = N

#=Next 0-9 or *

If you select the DO NOT DIAL file, you can

edit/add/delete it, but you will not be allowed to enter a dialing

session with it. You can exit by pressing then releasing

~or continue by pressing then releasing #

!Area Code Entry

After pressing then releasing #

#, you will be at the local

area code screen as follows:

Enter Local Area

Code, # =

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