SLEEPTRACKER TEMPUR-Ergo Smart Base User manual

1 1
INSTALLATION MANUAL
For additional support call 844-309-3598
or visit https://www.tempurpedic.com/st-install
PLEASE READ INSTRUCTIONS
BEFORE SETUP OF NEW
TEMPUR-ERGO® SMART BASE
VEUILLEZ LIRE LES
INSTRUCTIONS AVANT DE
MONTER LA NOUVELLE BASE
INTELLIGENTE TEMPUR-ERGO®
LEA LAS INSTRUCCIONES ANTES
DE CONFIGURAR LA NUEVA BASE
TEMPUR-ERGO® SMART BASE

23
GETTING STARTED
TEMPUR-Ergo®Smart Bases Powered by Sleeptracker AI require
a few additional steps during the installation process. This guide
will lead you through that process, step by step, for each Ergo
configuration. For a video walk-through of these
steps, visit www.tempurpedic.com/st-install
These instructions are based on the Ergo Extend line of Smart
Bases. However, the Ergo Smart Bases follow the same basic
processes.
2
TABLE OF CONTENTS
Split King .....................................................................................................05
Horizontal Split King ...............................................................................17
Single Unit ...................................................................................................29
*Manual de instalación en Español – PAGINA 37
*Manuel d'Installation en Français – PAGE 73

45
SPLIT KING
TEMPUR-ERGO®
SMART BASE

67
SPLIT KING
Each half of the Split King base comes with its own pre-installed
Sleeptracker processor. Leaving both connected as-is will confuse the
Sleeptracker app and prevent the app from working. Because of this, we
need to re-route the sensors to make sure they’re both plugged into the
same processor. Here's a look at the base and components involved.
Including: Twin XL (Ergo and Ergo Extend) and Split California King
(Ergo and Ergo Extend)
WHAT YOU'LL NEED TO KNOW
1
2
3
4
FOOT
SECONDARY
BASE
PRIMARY
BASE HEAD
3
4
2
1

89
Identify the head and foot of each base
and ensure they are oriented correctly.
The logo is located on the foot end of
each base. As you stand at the foot of
the bed, the left base will always be the
primary base, and the right base will
always be the secondary base.
Remove these components from the
underside of each frame. Do not mix up
the components from each base.
• Electronics bag with power supply,
sync cable, and remote control
• Legs bag
• Instruction manuals and QR code
sheet
• Connector strip
• Mattress retainer bar
Screw the legs into the base. Do not
overtighten.
STEP 1
STEP 2
STEP 3
SET UP THE BASESPACKAGED COMPONENTS
2 2
34
11 1
5 5
7
86 9
SECONDARYPRIMARY
MATTRESS RETAINER BAR (x2)
1
CONNECTOR STRIP (x2)
2
SYNC CABLE (x2)
4BATTERIES (x6) 9
POWER SUPPLY (x2)
3
LEGS (x8)
5
PRIMARY QR CODE
6
REMOTE (x2)
7
SECONDARY QR CODE
8
34
7
9

10 11
Locate and dispose of the QR code
sheet from the secondary base (the
base on your right as you’re standing at
the foot of the bed).
• The secondary base is the side
with the Sleeptracker processor
we’re disconnecting during this
installation. The QR code from this
side connects only to the secondary
processor, which will not work after
the installation. Dispose of it now to
prevent confusion later.
Locate the QR code sheet from the
primary base (the left base as you’re
standing at the foot of the bed). Set it
aside for later.
• The primary base is the side with
the Sleeptracker processor that will
remain connected throughout the
installation.
• The customer will need this QR
code later in order to connect to the
correct Sleeptracker processor.
Set the bases up on their sides, with the
undersides facing each other.
STEP 4
STEP 5
STEP 6
Untie the black battery backup
module, then disconnect it from the
white Sleeptracker Smart Cable.
Plug the sync cable into the
Sleeptracker Smart Cable, in the port
where the battery backup module was
just removed.
Note: there is a
sync cable in each
electronics bag. Only
one is used during the
installation.
If you run into diculty, align the
notches on the cable and the port.
STEP 7
STEP 8
• In order for the Sleeptracker app to function, the controls of both
bases must be connected. The customer will regain individual control
of either side when they connect the Sleeptracker app.
• Pick either base to start with.
SYNC THE CONTROLS FOR THE TWO BASES TOGETHER
!

12 13
Plug the loose battery backup module
into the extra lead on the sync cable.
Remove the tie from the bundled power
supply cable (attached to the activated
carbon pouch near the head of the
base). Remove and discard all carbon
pouches. Then connect the two power
supply cables to the two power supplies
from the electronics bag.
Using the other end of the sync cable
you just plugged in, repeat steps 7 – 9
on the opposite base.
Put the bases up on their legs.
STEP 9
STEP 11
STEP 10
STEP 12
CONNECT THE POWER SUPPLIES
• Two people are required.
Install the connector strips at both the
head and foot ends of the base.
• Slightly loosen the adjacent legs
on both bases to allow the strip to
fit between the leg and the frame.
Slide the connecting strip onto the
leg bolts, then secure the strip by
shifting it to the left. Re-tighten legs,
but do not overtighten. The bases
should be touching.
Plug both power supplies into a surge
protector (not included) connected to a
power source. The LEDs under the bed
will blink.
STEP 13
STEP 14
STEP 15
Using the remote, move the heads
of both bases into their full upright
position.
STEP 16
PLACE THE SLEEPTRACKER SENSORS
Install mattress retainer bars: slide the left
side of the bar into the bracket, then pull
the retainer bar over the opposite bracket
and insert the right side of the bar into the
opening.


14 15
Move to the head of the base. Untie the
Sleeptracker sensors and insert them,
white tape side towards you to ensure
that the sensor is face-up, into the
pockets at the head of each base. Be
sure to insert all the way into the pocket.
Secure with the Velcro straps.
• The sensor should not be inserted vertically, halfway, or under the
Velcro strap on the edge of the base. The connector of the cable
should be tucked into the pocket. No part of the sensor should be
visible.
• This keeps the secondary processor from broadcasting a WiFi signal
and confusing the app.
On the secondary base (on the left
as you stand at the head of the bed),
disconnect the USB from the white
Sleeptracker processor. It will remain
disconnected.
Still on the secondary base, disconnect
the black Sleeptracker sensor wire from
the white Sleeptracker processor.
STEP 17
STEP 18
STEP 19
BYPASS THE SECONDARY SLEEPTRACKER PROCESSOR
Free the excess black Sleeptracker
sensor wire from the rubber conduit
and run it under the frame towards the
primary base, on the right side as you
stand at the head of the bed. Connect
that wire to the open port of the white
Sleeptracker processor on the primary
base. Secure any excess sensor wire
in the rubber conduits.
Hand the customer the primary base
QR code sheet you set aside earlier.
Inform the customer that they will need to scan the QR code on this card,
which will prompt them to download the Sleeptracker app. Once they’ve
connected their app, it will allow them to access the full functionality
of their new Ergo Smart Base. In order to have both bases function
independently, the customer will need to enable the split system setting
within the app.
Before leaving, call 844-309-3598 to complete the installation checklist.
STEP 20
STEP 21
CUSTOMER CONNECTS TO THE SLEEPTRACKER APP
• This indicates that the processor is powered up and ready to connect
to a WiFi network.
• Do not give the customer the
secondary base QR code, which
you should have disposed of in Step
4. Since you just disconnected the
sensors from the secondary base
processor, the customer will not be
able to connect correctly if they use
the secondary base QR code.
Confirm that the LED on the primary base’s white Sleeptracker
processor is blinking green. It may take up to 90 seconds.

16 17
HORIZONTAL
SPLIT KING
TEMPUR-ERGO®
SMART BASE

18 19
FOOT
HEAD
SLEEPTRACKER SENSOR
CABLE BUNDLE
POWER SUPPLY CABLE
CONTROL BOX
SPLITTER CABLE
1
2
3
4
5
PACKAGED COMPONENTS
HORIZONTAL SPLIT KING
With a Horizontal Split King, the head and foot sections of the base
come in separate boxes and need to be physically assembled. Cables
running from the head end of the base to the foot need to be connected
for the motors and Sleeptracker to function. Here's a look at the base
and components involved.
Including: King (Ergo Extend) and California King (Ergo Extend)
WHAT YOU'LL NEED TO KNOW
1 1
2
34
5

20 21
Identify the head and foot sections of
the base (labeled on the outside of
each box) and ensure they are oriented
correctly.
Cut the plastic ties and remove the
packaged components (electronics
bag with power supply, remote
control and assembly hardware;
legs bag; instruction manuals and
QR code sheet) and mattress
retainer bar from the underside of
the frame.
Position the overhanging lip of the
bar on the head section over the
central bar on the foot section and
line up the holes in each.
STEP 1
STEP 2
STEP 3
SET UP THE BASE
Using the included bolts, washers and
wing nuts from the electronics bag, bolt
the head and foot sections together.
STEP 4
PACKAGED COMPONENTS
2
3
4
1
5
7
6
MATTRESS RETAINER BAR
1
LEGS (x6)
2
BOLTS, WASHERS, WINGNUTS (x2 EACH)
3
QR CODE
4
REMOTE
6
POWER SUPPLY
5
BATTERIES (x3)
7
5

22 23
Screw the legs into the base. Do not
overtighten.
Locate the QR code sheet. Set it aside
for later.
• The customer will need this QR
code in order to connect to the
Sleeptracker app.
Untie the bundled cables in the head
section of the base, and run them
under the central leg bar and across the
horizontal split toward the foot section.
Plug the white USB extension cable
into the white Sleeptracker Smart
Cable on the foot section of the base.
STEP 5
STEP 6
STEP 7
STEP 8
MAKE ALL CABLE CONNECTIONS
Plug the USB charger cable into the
free port of the W-shaped splitter cord,
located next to the motor control box in
the foot section of the base.
Plug the head motor cable, marked with
a yellow #1 tag, into the head motor port
on the control box, labeled with a #1.
Plug the remaining head vibration cable
into the free #4 port on the control box.
STEP 9
STEP 10
STEP 11
Remove the tie from the bundled
power supply cable (attached to the
activated carbon pouch in the foot
section of the base). Connect the
power supply cable to the power
supply from the electronics bag.
STEP 12

24 25
Place the base up on its legs.
• Two people are required.
Plug the power supply into a surge
protector (not included) connected to
a power source. The LEDs under the
bed will blink.
Install mattress retainer bars: slide the
left side of the bar into the bracket, then
pull the retainer bar over the opposite
bracket and insert the right side of the
bar into the opening.
Using the remote, move the head of the
base into its full upright position.
STEP 13
STEP 14
STEP 15
STEP 16
PLACE THE SLEEPTRACKER SENSORS
Move to the head of the bed. Untie the
Sleeptracker sensors and insert them,
white tape side towards you to ensure
the sensor is face-up, into the pockets
at the head of the base. Be sure to
insert all the way into the pocket.
Confirm that the LED on the white
Sleeptracker processor is blinking
green. This may take up to 90
seconds.
• This indicates that the processor is
powered up and ready to connect
to a WiFi network.
STEP 17
STEP 18
Secure the sensor with the Velcro straps and secure any excess sensor
wire in the rubber conduits.
• The sensor should not be inserted vertically, halfway, or under the
Velcro strap on the edge of the base. The connector of the cable
should be tucked into the pocket. No part of the sensor should be
visible.

26 27
Hand the customer the QR code sheet
you set aside earlier.
Inform the customer that they will
need to scan the QR code on this card,
which will prompt them to download
the Sleeptracker app. Once they’ve
connected their app, it will allow them to
access the full functionality
of their new Ergo Smart Base.
Before leaving, call 844-309-3598 to
complete the installation checklist.
STEP 19
CUSTOMER CONNECTS TO THE SLEEPTRACKER APP

28 29
SINGLE UNIT
TEMPUR-ERGO®
SMART BASE

30 31
SINGLE UNIT
FOOT
HEAD
SLEEPTRACKER SENSOR POWER SUPPLY
12
PACKAGED COMPONENTS
2
3
1
6
5
MATTRESS RETAINER BAR
1
LEGS (x4)
2
QR CODE
3
POWER SUPPLY
4
REMOTE
5
BATTERIES (x3)
6
4
2
1
Including: Twin XL (Ergo and Ergo Extend), Full (Ergo) Queen (Ergo and Ergo
Extend), King (Ergo), California King (Ergo)

32 33
Identify the head and foot of the base
and ensure it is oriented correctly.
The logo is located on the foot end
of the base.
Untie the bundled power supply cable
(attached to the activated carbon pouch
near the head of the base). Remove and
discard all carbon pouches.
Remove the packaged components
(electronics bag with power supply and
remote control; legs bag; instruction
manuals and QR code sheet) and
mattress retainer bar from the underside
of the frame.
Connect the power supply cable to the
power supply from the electronics bag.
Screw the legs into the base. Do not
overtighten.
Place the base up on its legs.
• Two people are required.
Locate the QR code sheet. Set it aside
for later. The customer will need this QR
code later in order to connect to the
Sleeptracker app.
Plug the power supply into a surge
protector (not included) connected to a
power source. The LEDs under the bed
will blink.
STEP 1 STEP 5
STEP 2 STEP 6
STEP 3 STEP 7
STEP 4 STEP 8
SET UP THE BASE CONNECT THE POWER SUPPLY

34 35
Install mattress retainer bars: slide the
left side of the bar into the bracket, then
pull the retainer bar over the opposite
bracket and insert the right side of the
bar into the opening.
Using the remote, move the head of the
base into its full upright position.
STEP 9
STEP 10
PLACE THE SLEEPTRACKER SENSORS
Move to the head of the bed. Untie the
Sleeptracker sensors and insert them,
white tape side towards you to ensure
the sensor is face-up, into the pockets
at the head of the base. Be sure to
insert all the way into the pocket.
Confirm that the LED on the white
Sleeptracker processor is blinking
green. This may take up to 90
seconds.
• This indicates that the processor is
powered up and ready to connect
to a WiFi network.
STEP 11
STEP 12
Secure the sensor with the Velcro straps and secure any excess sensor
wire in the rubber conduits.
• The sensor should not be inserted vertically, halfway, or under the
Velcro strap on the edge of the base. The connector of the cable should
be tucked into the pocket. No part of the sensor should be visible.
Hand the customer the QR code sheet
you set aside earlier.
Inform the customer that they will
need to scan the QR code on this card,
which will prompt them to download
the Sleeptracker app. Once they’ve
connected their app, it will allow them to
access the full functionality
of their new Ergo Smart Base.
Before leaving, call 844-309-3598 to
complete the installation checklist.
STEP 13
CUSTOMER CONNECTS TO THE SLEEPTRACKER APP

36 37
MANUAL DE
INSTALACIÓN
Para ayuda adicional llame al 844-309-3598
visite https://www.tempurpedic.com/st-install
Desarrollada por

38 39
EMPEZANDO
Las bases TEMPUR-Ergo®Smart con tecnología Sleeptracker
AI requieren algunos pasos adicionales durante el proceso de
instalación. Esta guía lo llevará por ese proceso, paso a paso, para
cada configuración de Ergo. Para ver un video de estos pasos,
visite www.tempurpedic.com/st-install
Estas instrucciones son basadas en la línea Ergo Extend de
SmartBases. Sin embargo, las bases inteligentes Ergo siguen los
mismos procesos básicos.
38
TABLA DE CONTENIDO
Split King .......................................................................................................41
Split King Horizontal ..............................................................................53
Unidad Singular...........................................................................................65
Desarrollada por