Solectria Renewables PVI 15KW User manual

PVI 10KW
PVI 13KW
PVI 15KW
INSTALLATION AND OPERATION MANUAL
Commercial, Grid-Tied Photovoltaic Inverter
© 2010, Solectria Renewables LLC
Subject to Change
DOC-020028 rev 027

6 Product Warranty & RMA Policy
6.1 Warranty Policy
The Solectria Renewables Warranty Policy is stated below.
Solectria Renewables Warranty Coverage:
Solectria Renewables Limited Warranties are provided by Solectria Renewables, LLC.
("Solectria Renewables") and cover defects in workmanship and materials.
Duration of a Solectria Renewables Warranty Period:
The warranty period is 60 months from the date of purchase of the PVI 10KW / PVI13KW /
PVI15KW by the end user or 64 months after the delivery date from Solectria Renewables to
distributor or dealer/installer, whichever is shorter. If a warranty extension has been purchased,
the term is defined as extension beyond 60 months. For example, if a 5-year extension (to 10
years total) is purchased, the term becomes 120 months from date of purchase.
If Solectria Renewables repairs or replaces a product, its warranty continues for the remaining
portion of the original Warranty Period or 90 days from the date of the return shipment to the
customer, whichever is greater.
All warranties are null and void if full payment for products and associated shipping are not
received in full and in a timely manner by Solectria Renewables.
Please contact Solectria Renewables Customer Service for further details on other products.
What will Solectria Renewables do?
Solectria Renewables will, at its option, repair or replace the defective product free of charge,
provided that you notify Solectria Renewables of the product defect within the Warranty Period
for your product, and provided that Solectria Renewables, through inspection, establishes the
existence of such a defect and that it is covered by the Limited Warranty.
Solectria Renewables will, at its option, use new and/or reconditioned parts in performing
warranty repair and building replacement products. Solectria Renewables reserves the right to
use parts or products of original or improved design in the repair or replacement. All replaced
products and all parts removed from repaired products become the property of Solectria
Renewables.
Solectria Renewables will attempt to repair the unit within a reasonable time period (there is no
reimbursement for lost energy production.)
Solectria Renewables covers both parts and labor necessary to repair the product, and return
shipment to the customer via a Solectria Renewables-selected non-expedited surface freight
within the contiguous United States and Canada. Alaska and Hawaii and Rest Of The World are

excluded. Contact Solectria Renewables customer service for details on freight policy for return
shipments outside of the contiguous United States and Canada.
In the event an extended warranty option has been purchased, this extended warranty only
applies to exposed outdoor locations (defined as rooftop or open/unprotected locations) if the
product has been purchased to include the gasket-sealed AC and DC disconnect option or has a
protective cover around 3 sides of inverter unit (back and sides) and over the top, 4”-60” away
from back and top and 30”-96” from sides.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or
dealer/installer. If you are unable to contact your distributor or dealer/installer, or the distributor
or dealer/installer is unable to provide service, contact Solectria Renewables directly at the
number listed on the website in the customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician,
installer or other authorized, trained service personnel to service/replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to
the designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product
must not have been disassembled or modified without prior written authorization by Solectria
Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
- The dated distributor or dealer/installer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
Solectria Renewables provides trouble-shooting service Monday-Friday, 9am-6pm EST. Once a
problem is identified, necessary replacement component(s) will be dispatched within 1-2 days to
the jobsite or the designated service personnel's address or will be brought to the site by Solectria
Renewables’ personnel.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or
costs related to the removal, installation, or troubleshooting of the customer's electrical systems.
These warranties do not apply to and Solectria Renewables will not be responsible for any defect
in or damage to:

a) The product, if it has been misused, neglected, improperly installed, physically damaged or
altered, either internally or externally, or damaged from improper use or use in an unsuitable
environment;
b) The product, if it has been subjected to fire, water, generalized corrosion, biological
infestations, acts of God or input voltage that creates operating conditions beyond the maximum
or minimum limits listed in the Solectria Renewables product specifications including high input
voltage from generators and lightning strikes;
c) The product, if repairs have been done to it other than by Solectria Renewables or authorized,
trained service personnel;
d) The product, if it is used as a component part of a product expressly warranted by another
manufacturer;
e) The product, if its original identification (trademark, serial number) markings have been
defaced, altered, or removed;
f) The product, if it has been damaged in shipping (unless approved in writing by Solectria
Renewables);
g) Any installation and operation beyond the scope covered by relevant safety regulations
(UL1741, NEC (Canadian Electrical Code), etc.);
h) Fat Spaniel hardware, if option has been purchased, is not covered under the Solectria
Renewables warranty but is covered by Fat Spaniel's 5-year warranty. Extended warranties
covering Solectria Renewables inverters do not cover Fat Spaniel hardware.
DISCLAIMER
SOLECTRIA RENEWABLES LIMITED WARRANTIES ARE THE SOLE AND
EXCLUSIVE WARRANTY PROVIDED BY SOLECTRIA RENEWABLES IN
CONNECTION WITH YOUR SOLECTRIA RENEWABLES PRODUCT AND ARE,
WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES,
CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND
LIABILITIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE IN
CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY
CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S
LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE),
INCLUDING WITHOUT RESTRICTION ANY IMPLIED WARRANTY OR
CONDITION OF QUALITY, DISTRIBUTOR OR DEALER/INSTALLER ABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF
DISTRIBUTOR OR DEALER/INSTALLER ABILITY OR FITNESS FOR A
PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW
TO APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE
PERIOD STIPULATED UNDER THIS LIMITED WARRANTY.
IN NO EVENT WILL SOLECTRIA RENEWABLES, LLC, INCLUDING ITS
SUPPLIERS, MANUFACTURERS, VENDORS, SUBCONTRACTORS,
DISTRIBUTORS, DEALERS AND ANY OTHER AFFILIATES BE LIABLE FOR ANY
SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
LOSSES, COSTS OR EXPENSES HOWEVER ARISING WHETHER IN CONTRACT
OR TORT INCLUDING WITHOUT RESTRICTION ANY ECONOMIC LOSSES OF

ANY KIND, ANY LOSS OR DAMAGE TO PROPERTY, ANY PERSONAL INJURY,
ANY DAMAGE OR INJURY ARISING FROM OR AS A RESULT OF ANY USE,
MISUSE OR ABUSE, OR THE (IN-) CORRECT INSTALLATION, INTEGRATION OR
OPERATION OF THE PRODUCT.
Solectria Renewables neither assumes nor authorizes any other person to assume for it any other
liability in connection with the repair or replacement or the Product.
Exclusions of the Policy:
If your product is a consumer product, federal law does not allow an exclusion of implied
warranties. To the extent you are entitled to implied warranties under federal law, to the extent
permitted by applicable law they are limited to the duration of this Limited Warranty. Some
states and provinces do not allow limitations or exclusions on implied warranties or on the
duration of an implied warranty or on the limitation or exclusion of incidental or consequential
damages, so the above limitation(s) or exclusion(s) may not apply to you. This Limited Warranty
gives you specific legal rights. You may have other rights, which may vary from state to state or
province to province.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, UNLESS
SPECIFICALLY AGREED TO BY IT IN WRITING, SOLECTRIA RENEWABLES
(a) MAKES NO WARRANTY AS TO THE ACCURACY, SUFFICIENCY OR
SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN
MANUALS OR OTHER DOCUMENTATION PROVIDED BY IT IN CONNECTION
WITH THE PRODUCT; AND
(b) ASSUMES NO RESPONSIBILITY OR LIABILITY FOR LOSSES, DAMAGES,
COSTS OR EXPENSES, WHETHER SPECIAL, DIRECT, INDIRECT,
CONSEQUENTIAL OR INCIDENTAL, WHICH MIGHT ARISE OUT OF THE USE OF
SUCH INFORMATION.
THE USE OF ANY SUCH INFORMATION WILL BE ENTIRELY AT THE USER'S
RISK.
WARNING: LIMITATIONS ON USE
Please refer to your product user manual for limitations on uses of the product. Specifically,
please note that Solectria Renewables products are not intended for use in connection with life
support systems and Solectria Renewables makes no warranty or representation in connection
with any use
of the product for such purposes.
Please review our Return Merchandise Authorization Policy for returning product to Solectria
Renewables.

6.2 Return Material Authorization Policy
Please review our Return Merchandise Authorization Policy below after reviewing our Solectria
Renewables Warranty Policy.
Obtaining a required, Return Material Authorization:
Before returning a product directly to Solectria Renewables you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship To" address. Products must also be
shipped prepaid. Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the outside of the shipping
box, if they are shipped collect, or if they are shipped to the
wrong location.
Information Solectria Renewables needs when you are obtaining service:
1) The model names and serial number of your product
2) Information about the installation and use of the unit
3) Information about the failure and/or reason for the return
4) A copy of your dated proof of purchase.
Preparing the product for shipping:
1) Package the unit safely, preferably using the original box and packing materials. Please ensure
that your product is shipped fully insured in the original packaging or equivalent. This warranty
will not apply where the product is damaged due to improper packaging.
2) Include the following:
a. The RMA number supplied by Solectria Renewables, LLC clearly marked on the outside of
the box
b. A return address to which the unit can be shipped. Post office boxes are not acceptable.
c. A contact telephone number where you can be reached during work hours.
d. A brief description of the problem.
Ship the unit prepaid to the address provided by your Solectria Renewables customer service
representative.
Returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.