SOMMER synoris 550 User manual

Operation and Procedure Manual
For
Field Meter Reading
RG3 Meter Company ●2912 S. Access Rd, Longview TX 75602 ● 903-753-3453
www.rg3meter.com
AMR Software Solutions

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TABLE OF CONTENTS
I Import Data from Billing System
to AMRSS Server Software………………………….……….........................Pg 3
II Mobile Device Hardware Installation………………………....….………...Pg 7
III Mobile Device Route Mode
Read Setup……………………………….……………………..……………Pg 11
IV Downloading a Route to
Mobile Device…………………………….………………………..…….…..Pg 13
V Route Mode Meter Reading……………………….………………………..Pg 15
VI Searching for Individual Accounts………………….……………..….…...Pg 17
VII Map Mode……………………………………….………………………..….Pg 18
VIII Consumption Audit (Data Logging)…………………..………….....…….Pg 22
IX Reports, Grouping Meters, Delete,
Restore, & Saving Routes……………...………………….…………..…….Pg 30
X Options –Advanced Tab………………………..……….……………..…..Pg 36
XI Uploading Route Data Back to
Route Server Software……………………………….……...........…………Pg 39
XII Marry Register (Program Tesla)…………………….……………...….…...Pg 41

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I. Import Data from Billing System to AMRSS
Server Software
Step 1 - Power on billing work station computer (in office)
Step 2 - Perform functions as outlined by your billing software provider
to create the billing output file for AMR reading. If you are unfamiliar
with this process contact your billing software provider.
Step 3 - Open RG3 AMRSS Server Icon on Desktop
When the RG3 AMRSS Server Software is opened a “User ID” window will appear
requiring a Password.

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Click “Import” to import the customer information from the billing system.
The system automatically finds and analyzes the billing output file and displays how
many routes and meters will be imported.
Click the “Import” button to import data.

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A notification window will appear once all the data has been imported.
Click “OK”.
After the data has been imported click the “Close” button to close the route import
window.

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You can now view the customer data in the route software. The routes are now ready
to be transferred into the mobile device (laptop) for meter reading.
Once the routes are ready to be transferred into the mobile device (laptop) for meter
reading, you can close the software; it does not need to be open for the laptop to
retrieve the data.

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II. Mobile Device Hardware Installation
Necessary Materials: Tesla Receiver w/ Cord, Laptop with current edition of
RG3 Software
Step 1 - Attach antenna to coax on Tesla Receiver
Step 2 - Take the cord for your receiver and connect the USB end into the USB
port on the laptop. It is helpful to remember which port you have chosen and
only use that port in the future.
Step 3 - Connect the alternate end of your receiver cord into the port located
beside the antenna coax.
NOTE: After first setup, steps 4 –11 can be skipped if you plug in the Tesla transceiver
(and external GPS device if applicable) to the same USB comports every time you
operate the software.

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Step 4 –Power on reading mobile device (laptop)
Step 5 –Open RG3 AMRSS Software Icon on Desktop
Step 6 - When the RG3 Software is opened a “User ID” window will appear
requiring a pass code. All technicians will need to enter their name or unique
identifier in order to make the software functions accessible and allow them to
make any changes in data.

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Step 7 –Click on the “Actions” option from the tool bar located at the top left
of the screen. A drop down menu will appear.
Step 8 –Click on the “Setup Ports” option from the drop down menu.
Step 9 –A window will appear titled “Setup Ports”. Click the “Start” button
in the window.

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Step 10 –AMRSS will scan and identify which Comport, or USB
communication port, you have plugged the Tesla transceiver and external
USB GPS device if applicable. Note that you may not be using an external
GPS device if your mobile device has one integrated.
Step 11 –After you see “Setup Complete”, click “Close”. Your mobile device
hardware is now installed and associated with the correct comports. You are
ready to operate the software.

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III. Mobile Device Route Mode Read Setup
Step 1 - Power on reading mobile device (laptop)
Step 2 - Open RG3 AMRSS Software Icon on Desktop
Step 3 - When the RG3 Software is opened a “User ID” window will
appear requiring a pass code. All technicians will need to enter their
name or unique identifier in order to make the software functions
accessible and allow them to make any changes in data.

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Now you are in your route mode. This is where all customer information can be
uploaded, downloaded, categorized, and edited. The main screen is divided into
two sections. The left section shows the cycles and routes currently loaded onto
the software. The right section shows the information for each customer.

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IV. Download a Route to Mobile Device
Downloading a route imports data from the billing system on your server
computer to the route software on the mobile device (laptop).
Select the Snd/Rcv (Send/Receive) button located on the far left of the toolbar.
Once selected the “Send / Receive” window will appear which is split into two
sections. In the left section are the routes currently on your PC and in the right
are the routes currently on the server. In order to read a route(s) you will need to
move them from the server to your mobile device. To move them you will need
to single click the box to the left of the desired route then select “Continue”.
(Note: All route transfers require an internet connection.)

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After selecting “Continue”all route information will be retrieved and
immediately formatted onto both the left and right sections of your main screen.
Once all desired routes are loaded onto the left section of your main screen they
are now ready to be read. The format starts with cycles that break down into
routes. A single click on each route name will allow you to view all customer
information that exists within said route.

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V. Route Mode Meter Reading
You are now ready to start reading. Select the route you want to read and simply
select the Green “Start” button on your toolbar with a SINGLE click.
Once the “Start” button has been selected it will start the reading sequence
between the Tesla receiver and every Tesla register in range. The Green “Start”
button will turn into a Red “Stop” button.
This portion of the operation is hands-free. As each meter is read all of the usage
information will appear beside the correlating customer on the route screen. On
the far left will appear a symbol that will categorize each meter based upon a
comparison between that customer’s average use against their current usage.
There is a legend of these symbols and their significance located on the “Help”
drop down menu.

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Icon Legend
A “Failed Audit” symbol is simply an indication of usage that is higher or lower
than the average use parameters supplied by the billing provider. A “Trouble
Code” however indicates one of three results. There is either a leak, the meter has
been tampered with, or it has experienced backflow.
At any point you need to stop the reading process simply select the Red “Stop”
button on the toolbar with a SINGLE click.

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VI. Searching for Individual Accounts
In order to search for any particular meter number, account number, name, or
address you need to first locate the “Find Button” on the toolbar and select it.
Once selected the “Find” box will appear.
From the “Where to Look” drop down menu, select the type of information you
want to find. Now select the “Find” button located in the top right.

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VII. Map Mode
In the AMRSS Mobile software there is a “Maps” option that will allow you to access
the “Map Mode”. This is a feature that allows users to read meters while viewing an
aerial map of their water system. Also, they will have the capability of monitoring their
vehicle’s movement throughout their system as they read via GPS. To initiate this
feature find and select the “Maps” option on the toolbar.
When your maps have loaded you will be able to see all of your meters that have a
recorded GPS location.

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Adding GPS Coordinates to a Meter - If you have not entered latitude and
longitude coordinates during installation, you can use Map Mode to capture a
meter’s GPS coordinates by clicking on “Info Mode”.
Once in “Info Mode” simply right-click on the location of the meter on your map
and a window will appear asking you if you would like to “Place Meter Here” or
“Place Image Here”, just select the first option for now.
A window titled “Add Meter to Map” will open. Find the correlating customer
data for the location you had previously selected and double click.

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This will associate the account information with the location and plot it on your map as
a dot.
Roaming GPS - To view where you are in relation to the map, click on the GPS button.
The yellow truck will turn to red showing that GPS has been enabled and you will see
yourself on the map.