Chamberlain HD520EVP User manual

www.chamberlain.com
CONTENTS
Preparation .............................. 1-4
Assembly................................. 5-9
Installation............................ 10-19
Install the Door Control ............. 20-21
Install the Protector System®...... 22-25
Power.................................. 26-27
Adjustments .......................... 28-30
Operation.................................. 31
Features................................... 32
Door Control .......................... 33-34
Remote Control ...................... 34-35
To Erase the Memory.................... 35
To Open the Door Manually ............ 35
Maintenance.............................. 36
Troubleshooting...................... 37-38
Accessories............................... 39
Warranty .................................. 40
Repair Parts .......................... 41-42
1/2 hp Belt Drive
Garage Door Opener
■ Please read this manual and the enclosed safety materials carefully!
■Fasten the manual near the garage door after installation.
■ The door WILL NOT CLOSE unless the Protector System®is connected and
properly aligned.
■Periodic checks of the garage door opener are required to ensure safe operation.
■The model number label is located on the left side panel of your garage
door opener.
■This garage door opener is compatible with MyQ®and Security+ 2.0®accessories.
■ DO NOT install on a one-piece door if using devices or features providing unattended
close. Unattended devices and features are to be used ONLY with sectional doors.
Serial Number:
Date of Purchase:
Models
• HD520EVP
• LW3500EV
FOR RESIDENTIAL USE ONLY
Write down the following information
for future reference:
.
.
The Chamberlain Group, Inc.
845 Larch Avenue
Elmhurst, Illinois 60126-1196

1
Safety Symbol and Signal Word Review
This garage door opener has been designed and tested to offer safe service provided it isinstalled,
operated,maintained and tested in strictaccordance with the instructionsand warningscontained in this
manual.
When you see these Safety Symbolsand Signal Words on the following pages,they will alert you to the
possibility of serious injury or death ifyou do notcomply with the warningsthat accompany them.The
hazard may come from something mechanical or from electric shock.Read the warnings carefully.
Mechanical
Electrical
When you see this Signal Word on the following pages,it will alert you to the possibilityofdamage to
your garage door and/or the garage door opener ifyou do notcomplywith the cautionary statements that
accompany it. Read them carefully.
Unattended Operation
The Timer-to-Close (TTC) feature, the MyQ®Smartphone Control app, and MyQ®Garage Door and
Gate Monitor are examples ofunattended close and are to be used ONLY with sectional doors.Any
device or feature that allowsthe door to close without being in the line ofsight ofthe door isconsidered
unattended close.The Timer-to-Close (TTC) feature, the MyQ®Smartphone Control,and any other
MyQ®devices are to be used ONLY with sectional doors.
Check the Door
To prevent possible SERIOUS INJURY or DEATH:
lALWAYS call a trained door systems technician if garage door binds, sticks, or is out of balance.
An unbalanced garage door may NOT reverse when required.
lNEVER try to loosen, move or adjust garage door, door springs, cables, pulleys, brackets or their
hardware,ALL of which are under EXTREME tension.
lDisable ALL locksand remove ALL ropes connected to garage door BEFORE installation and
operating garage door opener to avoid entanglement.
lDO NOT install on a one-piece door ifusing devices or featuresproviding unattended close.
Unattended devices and features are to be used ONLY with sectional doors.
To preventdamage to garage door and opener:
lALWAYS disable locks BEFORE installing and operating the opener.
lONLY operate garage door opener at120 V,60 Hzto avoid malfunction and damage.
Before you begin:
1. Disable locksand remove any ropes connected to the garage door.
2. Lift the door halfway up. Release the door. If balanced, it should stay
in place, supported entirely by its springs.
3. Raise and lower the door to checkfor binding or sticking. Ifyour door
binds, sticks, or is out of balance, call a trained door systems
technician.
4. Check the seal on the bottom of the door.Any gap between the floor
and the bottom ofthe door mustnotexceed 1/4 inch (6 mm).
Otherwise, the safety reversal system may not work properly.
5. The opener should be installed above the center of the door.Ifthere
is a torsion spring or center bearing plate in the wayof the header
bracket, it may be installed within 4feet (1.2 m) to the leftor right of
the door center.See page11.
Torsion
Spring
Extension
Spring
OR
Preparation

2
Additional Items You May Need:
Survey your garage area to see if you will need anyof the following items:
n(2) 2X4 PIECES OF WOOD
Maybe used to fasten the header bracket to the structural supports.Also used to position the
garage door opener during installation and for testing the safety reversing sensors.
nSUPPORT BRACKET AND FASTENING HARDWARE
Mustbe used if you have a finished ceiling in your garage.
nEXTENSION BRACKETS (MODEL 041A5281-1) OR WOOD BLOCKS
Depending upon garage construction, extension bracketsor wood blocksmay be needed to
install the safety reversing sensor.
nFASTENING HARDWARE
Alternate floor mounting of the safety reversing sensor will require hardware notprovided.
nDOOR REINFORCEMENT
Required if you have a lightweight steel, aluminum, fiberglass or glass panel door.
nRAIL EXTENSION KIT
Required ifyour garage door is more than 7 feet (2.13 m) high.
Tools Needed
2
1
3/16
7/16
1/2
7/32
5/16
3/8 7/16
1/2
Preparation

3
Carton Inventory
Your garage door opener ispackaged in one carton which containsthe motor unit and all parts
illustrated below.Accessories varydepending on the garage door opener model purchased.Depending
on your model, other accessories may be included with your garage door opener. Instructions for these
accessories will be attached to the accessory and are notincluded in this manual.Save the carton and
packing material until the installation and adjustment is complete. The images throughout this manual
are for reference only and your product may look different.
A. Header bracket
B. Pulley
C. Door bracket
D. Curved door arm
E. Straight door arm
(Packaged inside front rail section)
F. Trolley
NOTE: Be sure to assemble the trolley before sliding onto rail.
G. Emergency release rope and handle
H. Rail (1 front and 4 center sections)
I. Hanging brackets (2)
(Packaged inside the front rail section)
J. Garage door opener (motor unit)
K. Sprocket cover and screws
L. “U” bracket
M. Belt
N. Door control
O. Remote control
P. The Protector System®
Safety reversing sensors with 2 conductor white and white/blackwire attached:Sending Sensor
(1), Receiving Sensor (1), and Safety Sensor Brackets (2)
Q. 940EV Wireless Keypad (HD520EVP only)
NOT SHOWN
White and red/white wire
Owner's manual
Hardware
Q
Preparation

4
Hardware
Clevis Pin 5/16"x1-1/2"
Ring Fastener (3)
Hex Bolt 5/16"-18x7/8" (4)
Lock Washer
5/16"-18 (5)
Nut
5/16"-18 (6)
Self-Threading Screw
1/4"-14x5/8" (2)
Clevis Pin 5/16"x1"
Clevis Pin 5/16"x1-1/4"
Carriage Bolt
1/4"-20x1/2" (2)
Wing Nut 1/4"-20 (2)
ASSEMBLY INSTALLATION
Screw 6ABx1" (2)
Drywall Anchors (2)
Screw 6-32x1" (2)
DOOR CONTROL
Insulated
Staples
(Not Shown)
Lag Screw 5/16"-9x1-5/8" (4)
Hex Screw
#8x3/8" (2)
(packed with the
sprocket cover)
Bolt
1/4"-20x1-3/4"
Lock Nut
1/4"-20
Bolt
Nut 3/8"
Lock Washer 3/8"
Master Link
Spring
Trolley Nut
Threaded
Shaft
with
Preparation

5
Assembly
STEP 1 Assemble the rail and install the trolley
To prevent INJURY from pinching, keep hands and fingersaway from the jointswhile assembling the
rail.
To avoid installation difficulties, do not run the garage door opener until instructed to do so.
The front rail has a cut out“window” at the door end. The rail tab MUSTbe on top of the rail when
assembled.
1. Remove the straightdoor arm and hanging bracket packaged inside the front rail and set aside
for Installation Step 5 and 9. NOTE: To prevent INJURY while unpacking the rail carefully remove
the straightdoor arm stored within the rail section.
2. Align the rail sectionson a flat surface as shown and slide the tapered ends into the larger ones.
Tabsalong the side will lockinto place.
3. Place the motor unit on packing material to protectthe cover, and restthe backend of the rail on
top. For convenience, puta support under the front end of the rail.
4. As a temporary stop, insert a screwdriver into the hole in the second rail section from the motor
unit, as shown.
5. Check to be sure there are 4 plasticwear pads inside the inner trolley. Ifthey became loose
during shipping, check all packing material. Snap them back into position as shown.
6. Slide the trolley assembly toward the screwdriver as shown.
7. Slide the rail onto the “U” bracket, until itreaches all the stops on the top and sides ofthe “U”
bracket.
To garage
door opener
(TO MOTOR UNIT)
Front Rail
Section
(TO DOOR)
“U” Bracket
Outer Trolley
Inner Trolley
Wear Pads
SLIDE TO STOPS
ON TOP AND
SIDES OF
“U” BRACKET
Trolley
Rail Tab

6
Assembly
STEP 2 Fasten the rail to the motor unit
To avoid SERIOUS damage to garage door opener,use ONLY those bolts/fasteners mounted in the
top ofthe opener.
1. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the rail as
shown. Tighten securely with a 1/4"-20 lock nut.DO NOT overtighten.
2. Remove the boltsfrom the top of the motor unit.
3. Use the carton to support the front end of the rail.
4. Place the “U” bracket,flat side down onto the motor unit and align the bracket holes with the bolt
holes.
5. Fasten the “U” bracket with the previouslyremoved bolts;DO NOT use any power tools.The use
ofpower tools may permanently damage the garage door opener.
HARDWARE
Bolt 1/4"-20x1-3/4" Lock Nut 1/4"-20
“U” Bracket
Cover Protection
Bolt Hole
Bolt 1/4"-20x1-3/4"
Lock Nut 1/4"-20
Bolts (Mounted in the
garage door opener)

7
Assembly
STEP 3 Install the idler pulley
1. Lay the belt beside the rail, asshown. Grasp the end with the hooked trolley connector and pass
approximately 12" (30 cm) ofbelt through the window.Keep the ribbed side toward the rail, and
allowit to hang until Assembly Step 4.
2. Remove the tape from the idler pulley.The inside center should be pre-greased. If dry,regrease
to ensure proper operation.
3. Place the idler pulleyinto the window asshown.
4. Insert the idler bolt from the top through the rail and pulley.Tighten with a 3/8" lockwasher and
nut underneath the rail until the lock washer is compressed.
5. Rotate the pulley to be sure it spins freely.
6. Locate the rail tab. The rail tab is between the idler bolt and the trolley in the front rail section. Use
a flathead screwdriver and liftthe rail tab until the tab is vertical (90º).
HARDWARE
Bolt Nut 3/8"
Lock Washer 3/8"
Rail
Trolley Connector
Bolt
Lock Washer 3/8"
Nut 3/8"
Rail Tab
CORRECT
INCORRECT
Rail Tab
Idler Pulley
Grease Inside Pulley

8
Assembly
STEP 4 Install the belt
1. Pull the belt around the idler pulley and toward the trolley.The ribbed side mustcontactthe
pulley.
2. Hook the trolley connector into the retaining slot on the trolleyas shown (Figure 1).
3. With the trolleyagainstthe screwdriver, dispense the remainder of the belt along the rail
lengthtoward the motor unit and around the sprocket(Figure 2).The sprocketteeth must engage
the belt.
4. Check to make sure the beltis not twisted. Connectthe trolleythreaded shaftwith the master link
(Figure 3).
lPush pins of master link bar through holes in end of belt and trolley threaded shaft.
lPush master link cap over pins and pastpin notches.
lSlide the closed end ofthe clip-on spring over one of the pins.Push the open end ofthe
clip-on spring onto the other pin.
5. Remove the spring trolley nut from the threaded shaft.
6. Insert the trolley threaded shaftthrough the hole in the trolley.
HARDWARE
Master
Link
Threaded Shaft with Spring Trolley Nut
Sprocket
Figure 3
Threaded Shaft
Master Link
Figure 2
Trolley Connector
Figure 1
Retaining
Slot

9
Assembly
STEP 5 Tighten the belt
1. By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the
trolley. Do not use any tools.Remove the screwdriver.
2. Insert a flathead screwdriver tip into one of the nut ring slotsand brace itfirmly againstthe trolley.
3. Tighten the spring trolley nut with an adjustable wrench or a 7/16" open end wrench abouta
quarter turn until the spring releasesand snapsthe nut ring against the trolley.This sets the
spring to optimum belt tension.
Nut Ring
BEFORE
1"
(2.5 cm)
Nut Ring
AFTER
1-1/4"
(3.18 cm)
Spring
Trolley Nut
Nut Ring Slot
STEP 6 Install the sprocket cover
To avoid possible SERIOUS INJURY to finger from moving garage door opener:
lALWAYS keep hand clear of sprocket while operating opener.
lSecurely attach sprocket cover BEFORE operating.
1. Position the sprocket cover over the sprocketas shown and fasten to the mounting plate with
8x3/8" hex screws provided.
You have now finished assembling your garage door opener. Please read the following warnings
before proceeding to the installation section.
Hex Screw #8x3/8"
(Packed with the
sprocket cover)
HARDWARE
Hex Screw #8x3/8"
Sprocket Cover