Sony Ericsson P800 User manual

OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
OpenHand™User Guide Symbian UIQ (Sony Ericsson P800/P900/P910i)
V4.0.0 – 27th July 2005
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
www.openha
Table of Contents
1. Getting Started 5
1.1 Overview 5
1.2 OpenHand Main Menu 5
1.3 Settings 6
1.3.1 Explanation of Settings Terms 7
1.4 Local Security 7
1.5 New OpenHand Client 8
1.6 Log in to OpenHand 9
1.7 OpenHand Client Information 10
1.8 OpenHand Screen Layout and Navigation 10
1.9 Use of P800, P900, P910 Jog Dial 11
1.10 Navigating to other Folders 11
1.11 To Exit a screen or Log out 11
1.12 Main Menu - OpenHand Menu 12
1.12.1 New Email 12
1.12.2 Mail Checking 12
1.12.3 Resetting Local Folders 12
1.12.4 Delete Local Settings 12
2. 13
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2.1 View Mail List 13
2.1.1 The Mail Options Menu 13
2.1.2 Access another Mail Folder 13
2.2 Create and Send a new Email 15
2.3 Selecting Email Recipients from your Contacts 15
2.4 Email notification 17
2.5 Open an existing Email 17
2.6 Reply to an Email 17
2.7 Reply to All 18
2.8 Forward an Email 18
2.9 Meeting Invitations 19
2.10 Attach a File to your Email 19
2.10.1 Open an Attached File 21
2.11 Sorting an Email List 21
2.12 Finding Email(s) from within an Email folder 21
2.13 Move an Email to the Deleted Items Folder 22
2.14 Delete an Email permanently 23
2.15 Download SnapShot 23
2.16 Deleting SnapShots 24
2.17 Save a local copy of Email(s) 24
2.17.1 Access a local copy of an Email 24
2.18 Show the Number of Read & Unread Emails 25

OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
3. 26
3.1 View Contact List 26
3.1.1 The Contacts Menu 26
3.1.2 The Contact Options Menu 26
3.1.3 Access another Contacts Folder 26
3.2 Add a new Contact 27
3.3 Open an existing Contact 27
3.3.1 Edit an existing Contact 27
3.4 Delete a Contact 27
3.5 Search for a Contact 28
3.5.1 By Name 28
3.5.2 By Company 28
3.6 Save a Contact Folder SnapShot 28
3.7 Deleting Contacts from the SnapShot folder 28
3.8 Save a local copy of a Contact 28
3.9 Access a local copy of a Contact 29
3.10 Copy a Contact 29
3.11 Phone a Contact 29
3.12 Email a Contact 29
4. 30
4.1 View Calendar 30
4.1.1 The Calendar Menu 30
4.1.2 The Calendar Options Menu 30
4.2 Navigating the Calendar 30
4.2.1 Access another Date 30
4.2.2 Access another Month or Year 31
4.2.3 Access another Calendar Folder 31
4.3 Add a new Appointment & Meeting Invitations 31
4.4 Open / Edit an Appointment 32
4.5 Delete an Appointment 32
4.6 Saving a SnapShot of the Calendar Folder 32
4.7 Deleting Appointments from the SnapShot folder 33
4.8 Save a local copy of an Appointment 33
4.8.1 Access a local copy of an Appointment 33
4.9 Copy an Appointment 33
4.10 Moving an Appointment 34
5. 35
5.1 List Tasks 35
5.1.1 The Task Options Menu 35
5.1.2 Access another Task Folder 35
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
5.2 View a Task 36
5.3 Add a new Task 36
5.4 Edit an existing Task 37
5.5 Delete a Task 37
5.6 Save a local copy of a Task 37
5.6.1 Access a local copy of a Task 37
5.7 Copy a Task 37
6. Troubleshooting 38
6.1 Updating OpenHand to the Latest Version 38
6.2 There are no or fewer than expected emails. 38
6.3 OpenHand Client Information 38
7. Installing Openhand 39
7.1 Obtaining OpenHand client software 39
7.2 Installing OpenHand 39
7.3 Upgrading OpenHand 40
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
1. GETTING STARTED
1.1 Overview
Welcome to OpenHand.
OpenHand allows you to connect to your network remotely via a Sony
Ericsson P800/P900/P910i, laptop or other mobile device, to access
and update your email, calendar, contacts and tasks. OpenHand gives
you the option of working in real-time, or download selected information
to your device and work offline.
If you choose to work in real-time, the information is not stored on the
mobile device – it is held only on your organisation’s server. This means
there is no risk to your information if your device is lost or stolen, and
that the information is updated in real-time on your servers.
Alternatively, OpenHand allows you to store selected emails, calendar
items, contacts and tasks locally on the device. These files can then be
accessed and edited when you are offline (they are also accessible
when working online), and can be uploaded when you next connect. E-
mails composed off-line are kept in the Local Drafts folder and can be
sent automatically when next connected. Unlike synchronisation, which
transfers all files, OpenHand allows you to save only the required files.
OpenHand encrypts locally saved emails, contacts, calendar entries
and tasks using AES (128bit). The encrypted client is unlocked using a
local password. Although OpenHand encrypts emails and files over the
air it does not encrypt attachments on the device itself. Third party
applications are available that will encrypt the file structure of a
Symbian UIQ handset.
This user guide is aimed at Symbian UIQ handsets such as the Sony
Ericsson P800/P900/P910i users, separate guides are provided for
other devices.
1.2 OpenHand Main Menu
OpenHand Main Menu
The options available on the OpenHand Main Menu are as follows:
Creates a real-time connection to the OpenHand
Server.
Ends your real-time connection to your network and
enables you to work offline instead.
(Only available when connected)
Displays the version of OpenHand installed on your
device.
Allows the editing of connection settings used to
connect to the OpenHand server. See section 1.3
Exit OpenHand.
Allows you to read, reply to and create new emails.
Shows a list of your contacts, from here you can add
and edit new contacts.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
You can also dial and e-mail directly from a contact.
Shows your calendar and appointments, from here you
can add and edit appointments.
Allows you to view, add and edit tasks.
Displays the first or last item in a list view.
Displays and refreshes the previous or next page in a
list view.
Displays the P800/P900 writing recognition area.
Above the pointer is for numbers, below is for alpha
characters.
1.3 Settings
When connecting for the first time, it is necessary to enter some
configuration settings to enable OpenHand to connect to the OpenHand
Server. These settings will be supplied by your Systems Administrator
and are entered on the Settings page as follows:
Click on the OpenHand Main Menu.
The first Settings page will be displayed.
Settings Page (User details)
1. Click in the Username field.
2. Enter your ‘domain’\’username’
3. Click on the Connection tab.
Settings Page (Connection details)
4. Type the IP address of your OpenHand server into the host field.
5. Click on the Port field only if the port number is different from the
default shown.
6. Click on the Persistent selection box to activate this feature. (NB
Persistence ensures that communication is re-established with the
network if there is a mobile network fault, or the network reallocates
your GPRS to another mobile user.
7. Click on the Security tab.
Settings Page (Security details)
8. Click on the Encrypt locally selection box if you wish to secure the
local OpenHand folders and program.
(NB This prevents unauthorized access to any emails stored locally
on the device. It also prevents unauthorized use of OpenHand if
you decide to store the logon password locally.)
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
9. The network administrator provides the Key when you are set up as
a user. Do not change unless told to by your network administrator.
10. To automatically receive new client update notifications go to the
right hand tab and click on Client update notification?
Settings Page (Update details)
11. Click OK.
12. Click Yes to save changes (or No not to save).
Settings Page(Save Confirmation)
1.3.1 Explanation of Settings Terms
Host : IP address of your OpenHand server.
Port : Port number of your OpenHand server (default
10622).
Key : Security key.
Use SSL: Indicates whether SSL will be used to connect to
the OpenHand server.
Username: The format depends on the type of server:
Username format for Microsoft®Exchange :
<DOMAINNAME> \ <USERNAME>
Password: The format depends on the type of server:
Password format :for Microsoft®Exchange:
Use your LAN Account password
Note: If you are unable to log in:
1. Check your Username and Password are correct and are in
the right format for the type of server you are connecting to.
2. Check that Caps Lock is not on.
3. Click Settings to check your connection settings. Your network
administrator will advise you of the correct settings.
1.4 Local Security
1. OpenHand provides additional security by encrypting the local
email, contacts, calendar and task folders preventing unauthorized
access if the device is lost or stolen.
2. If local security has been activated in the settings menu, the next
time OpenHand is used it will ask for a local password. This is
initially blank and can be bypassed by clicking OK.
Local password screen
3. To change the password to something more secure, click Change.
The following screen is displayed.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
Change password screen
4. If the old password was blank, enter the new password only, and
then confirm it. If not, enter the old password and then enter the
new password and then confirm it by re-entering the new password.
5. Press OK
6. Next time you enter OpenHand or after periods of inactivity whilst in
OpenHand, you will be asked to enter your local password. Please
remember that this will, or should, be different to your login
password.
7. If you forget your local password, you can still use OpenHand but
only after clicking Reset when starting OpenHand the next time. A
confirmation screen is displayed that warns that the locally held
emails and settings will be deleted. (This prevents theft of data).
Confirm local folder deletion
8. All the access settings will then have to be re-entered (these will be
provided by the IT administrator).
1.5 New OpenHand Client
1. After successfully logging on to OpenHand, or entering the settings
menu, OpenHand may advise that a new software version is
available. These are produced periodically to provide new features.
New software version available.
2. If required, check with the designated IT manager before upgrading
the software.
3. Clicking on Yes will start the device’s web browser and invite you to
download the latest software version to the local device.
4. Follow the instructions on the screen.
5. Please note that your user settings will not be deleted.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
1.6 Log in to OpenHand
1. Create an active network connection (see Manufacturer’s handbook
for details).
2. Click the OpenHand icon on the Application Picker Tab.
3. The OpenHand Main Menu will be displayed – in offline mode:
Offline OpenHand Main Menu
Note: When is displayed on the OpenHand Main Menu,
you are offline. The button will be displayed when you are
online.
4. Click .
5. The first time you connect you will be asked for your log-on
password. Enter this then press OK. NB If permitted by your IT
manager you may save your logon password the next time you
logon. (The first time you logon it checks your security settings.)
Password request
6. If the Connect to Internet dialog box appears select your preferred
Internet Account and click Connect.
Connect to Internet
7. If your IT security team permits, you can save your password locally
so that you do not have to enter this every time you wish to log-on.
8. To do this go to the settings menu whilst on-line and enter your
login password. See 1.3 Settings OpenHand will verify that you
are permitted to save the log-on password locally, and if so will
save it for future use. NB If you do save your Login password
locally, it is strongly recommended that you have set a local
password for OpenHand.
9. Once connected, the OpenHand Main Menu will be displayed – in
online mode.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
Online OpenHand Main Menu
Notes: If you are unable to login see 1.3 Settings
1.7 OpenHand Client Information
1. Select on the main menu. The version and copyright
information will be displayed. Press Continue to return to the main
menu.
OpenHand Version Information
1.8 OpenHand Screen Layout and Navigation
After you have successfully logged in, you can access Mail, Contacts,
Calendar and Tasks by clicking on the appropriate button. Each of the
sections has the same basic layout, which is as follows:
OpenHand
Menu Bar
Return to the
OpenHand
Main Menu
Sort an Email
list
Press to
return to the
OpenHand
Main Menu
Press to
refresh the
email list.
OpenHand Screen Layout
Navigate to a
different
folder.
Find Email(s)
Press to
navigate to a
different
folder.
The OpenHand Menu Bar is used to
create new items, and access
general options for each section.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
1.9 Use of P800, P900, P910 Jog Dial
The jog dial can be used to scroll
through email, display and select
menus and move between
applications.
In the OpenHand Main Menu
screen, press the jog dial inwards
to display the list of options. Rotate
the jog dial up or down to highlight
a menu option, then press inwards
to select.
Having selected an application, the
jog dial can be used to scroll up
and down the email, contact, and
task lists.
P800 – P900 Jog Dial
To select an item press the jog dial inwards and a list of options will be
displayed for that item.
Pull the jog dial forwards to display the OpenHand menu from the top of
the list. Select the menu option by rotating the jog dial up or down, then
press inwards to select.
Pressing the jog dial backwards closes a menu or returns to the
previous display. (N.B. In a List View screen, pressing the jog dial
backwards will return the display to the P900/P800 application menu.
To return to the main OpenHand menu from a List View screen, press
the jog dial inwards, and select ‘Home’).
1.10 Navigating to other Folders
The Navigate function allows you to view and access folders, both
Local Storage and those in your Mailbox (Inbox, Contacts etc). The
navigate function will only allow you to go to folders of the same type
(Mail, Contacts, Tasks or Calendar).
1. Click on .
2. The Folder List Page is displayed.
Folder List Page
NB: When off-line you will
only see +Local Storage
3. Navigate to the required folder.
Note: Folders starting with + have subfolders. These folders can be
expanded.
4. Click on OK.
5. Your Mail, Contacts, Calendar or Tasks page will display the
selected folders items.
1.11 To Exit a screen or Log out
1. Click to return to the previous screen.
2. Click to return to the OpenHand Main Menu.
3. Select from the OpenHand Main Menu to work offline.
4. Select from the OpenHand Main Menu to exit OpenHand
completely.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
1.12 Main Menu - OpenHand Menu
1.12.1 New Email
As a shortcut to creating a new email select OpenHand followed by
New Message. See section 2.2 for further information.
1.12.2 Mail Checking
At periodic intervals, OpenHand will listen for new emails. This interval
setting can be set from 5 minutes to never. See section 2.4
1.12.3 Resetting Local Folders
1. To permanently erase all locally held emails and other information
from the local OpenHand folders, click OpenHand and then Reset
local folders.
2. Select Yes to confirm deletion.
Local folder deletion confirmation
1.12.4 Delete Local Settings
1. To delete local settings, but not local folders, select OpenHand,
and then Clear settings.
Delete personal settings
2. Click Yes to confirm.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
2.
2.1 View Mail List
1. Log in to OpenHand (section 1.6) and click on the
OpenHand Main Menu.
2. The Inbox Mail List page is displayed.
Mail List page
3. Emails are displayed in descending order of date received:
- Unread emails are displayed in green
- Emails with attachments are marked with a in the third column.
- Emails with appointment requests, or acknowledgements, are
marked with an !in the third column.
4. Click to return to the OpenHand Main Menu.
2.1.1 The Mail Options Menu
The Mail Options Menu is a pop-up menu that appears when you click
on an individual email in the Mail List page. Options for each email are
accessed through the Mail Options Menu.
Mail Options Menu
Retrieves and displays a
message
Displays the header of a
message
Displays download
attachment screen.
Takes you home to the
main menu.
2.1.2 Access another Mail Folder
1. On the Mail List page, click .
2. The
Folder List page is displayed.
3. There are three main folder types. These are:
a. Local folders for storing off line information.
b. On-line folders for real time access to information.
c. Files, for access to information held on your central file
server in the office (this option appears only when
authorised by your IT manager).
4. Local folders are split in four ways. These are:
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Local folders
a. Private – This stores information that you want to access
most of the time without being on-line.
b. SnapShots – This folder stores information that may
change frequently and is required for off line use such as
in aircraft, extremely remote areas with no signal. This
is particularly useful for calendar and contact details.
c. Drafts – This holds draft email that is created either off-
line or on-line but is not ready to be sent.
d. Outbox – This holds email, contacts and appointments
created off-line but ready to be sent or updated as soon
as you back in network coverage.
5. On-Line folders are split between personal folders (and sub
folders), Public folders (which hold company information) and
Global (and other) address lists. Please note that access to public
folders and the global address list is controlled by the IT manager.
On-line folders
6. File folders can contain information that is shared within an
organisation that is normally accessed through either a VPN or at
your corporate workstation. Your IT manager controls this facility.
File services
7. Click the required folder.
8. Click OK.
Note: Whilst in the Mail section, you can only navigate to other Mail
folders. To navigate to a different type of folder (e.g. Appointments or
Contacts), return to the OpenHand Main Menu, and select the required
section.
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2.2 Create and Send a new Email
1. On the OpenHand Menu Bar, click New Message.
2. A blank email is displayed.
New Message page
3. Enter your recipient(s) email address(s) in the To: field (using either
the keyboard or by selecting recipients from your Contacts). If there
are multiple recipients separate by a semicolon(;).
4. Input your subject in the Subject field.
5. Input your message in the Text field.
6. Click Send.
7. A message will appear indicating that the message has been
successfully sent.
Message sent confirmation pop-up
8. Click Continue to return to the Mail List page.
2.3 Selecting Email Recipients from your Contacts
1. When creating a new Email you can select recipients from your
Contacts. To do this double click the required field. For example
double click on next to To: to select a
recipient from your Contacts.
2. The Enter Recipient page is displayed.
Enter Recipient page
Note:OpenHand will search the Global Address List by default. To
choose a Distribution list or Contact from another Contact list (e.g.
Personal Contacts Folder):
1. Click on
2. The Folder List page will be displayed.
Folder List page
3. Browse to the folder that contains the desired Contact List and
click OK.
4. The Enter Recipient page is displayed with the new folder.
Double click takes you
straight into the Contacts
directory to search the
recipient (see 2.3).
A single click allows you to
enter the address manually.
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3. Type the name (or part of the name) you wish to find in the Input
Box.
Enter Recipient page
4. Click on Search.
5. A list of contacts is displayed which satisfy the selection criteria.
Contacts page
6. Click on the desired contacts name and click Select.
7. The Enter Recipient page is displayed, with the selected contact(s)
entered into the To: field.
Enter Recipient page
8. Click Done.
9. The New Message page will be displayed, with the contact(s)
entered into the To: field.
New Message page
10. To select recipients from your contacts list for the CC: and BCC:
fields, double click on next to CC: or BCC
and follow steps 2 - 9 above.
Note:
If you enter part of an address into a recipient Input Box, OpenHand will
attempt to resolve the recipient for you. If the connection breaks down
while sending an email it will be saved to the Drafts sub-folder in the
Local Storage folder, and will prompt for authorisation to be sent when
re-connected.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
2.4 Email notification
When OpenHand is on-line, either in the foreground or background, a
popup message box will be displayed when a new email is received.
Message Pop-Up
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The popup displays the sender, subject line,
date and time received, attachments, and the
number of remaining unread messages.
The mail check interval is set through the main
screen drop down menu.
Click on Mail Checking, and then select the time interval, from 5
minutes to never, that is most appropriate for your needs.
Mail Interval Selection
2.5 Open an existing Email
1. On the Mail List page, click the required email.
2. The
Mail Options Menu will be displayed.
3. Click on Text to view the Message Detail page, or Summary to
view the Message Summary page. The Message Summary page
displays additional information, such as date sent and received, and
the names and file sizes of any attachments.
Message Detail
Message Summary
2.6 Reply to an Email
1. Open the Message Detail page. See Open an Existing Email
2. Click on Reply.
3. The Reply page is displayed with the recipient details and the
subject pre-filled.
Reply page
4. Type in your reply in the Text field.
5. Click Send.
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
Tip: To add more recipients double click the To: CC: or BCC:
Input boxes.
The Enter Recipient page will be displayed and you can select
additional recipients as described in steps 2 – 9 Select Email
Recipients from your
Contacts. Alternatively you can input the email addresses to the
appropriate field separated by a semicolon (;)
2.7 Reply to All
1. Open the Message Detail page as described in Open an Existing
Email
2. Click on Reply All.
3. The Reply page is displayed with the recipient details and the
subject pre-filled.
Reply page
4. Type in your reply in the text field.
5. Click Send.
Tip: To add additional recipients double click the To:, CC: or BCC:
Input boxes. The Enter Recipient page will be displayed and you
can select additional recipients as described in steps 2 - 9 Select
Email Recipients from your Contacts. Alternatively you can input the
email addresses to the appropriate field separated by a semicolon
(;)
2.8 Forward an Email
1. Open the Message Detail page as described in section Open an
Existing Email.
2. Click on Fw.
3. The Forward page is displayed, with the subject field pre-filled.
Forward page
4. Input your recipient mail address in the To: field.
Tip: To add additional recipients double click the To: CC: or BCC: Input
boxes. The Enter Recipient page will be displayed and you can
select additional recipients as described in steps 2 – 9 Select Email
Recipients from your Contacts. Alternatively you can input the email
addresses to the appropriate field separated by a semicolon (;)
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
5. Type your covering message into the Text field.
6. Click Send.
2.9 Meeting Invitations
1. Meeting invitations are shown by a !in the third column of the email
list.
2. Open the Email. The following example meeting invitation will be
displayed.
Meeting invitation
3. Select Reply to accept, decline or tentatively accept the meeting
request. This will display the following dialogue box.
Meeting response
4. Select the relevant response, and press OK. The originator will
receive an email confirmation and their calendar will be updated.
5. A meeting invitation acknowledgement is shown in the following
format:
Meeting request acknowledgement
2.10 Attach a File to your Email
1. Create a new email. If you are replying to or forwarding an existing
mail, open the Message Detail page as described in section Open
an Existing email, then click the appropriate icon (Fw, Reply,
Reply All).
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OpenHand User Guide for Symbian UIQ (Sony Ericsson P800/P900/P910i)
.com
Message Detail page
2. Click Attach.
3. A list of attachments for the current email is displayed.
Attachment List page
4. Click Add.
5. The File Select page is displayed.
File Select page
6. Click the file you wish to attach to your email. (The File Select
page shows All Folders by default. To view the contents of a single
folder, expand the Folder: drop-down menu
and select the folder you want to view.)
7. Click Select.
8. The list of attachments will be displayed, with the file you selected
added to the list.
Attachment List page
9. To select another file to attach to an email, click Add again.
10. Once you have selected the files you require, click Done to return
to the email.
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