Sony RX100 VI Installation guide

FAQ
Recover RAW Files that Don't Save Properly. We have confirmed an issue with the
PlayMemories Home™ software version 5.5.00, where a RAW file (.ARW/ARQ) won't
save properly and it may not be possible to display or edit on other software applications.
This
The Camera LCD Doesn't Display the Image During RecordingThis may happen when
you record AVCHD, XAVC S HD, and XAVC S 4K movies while your camera is
connected to a TV or external monitor with an HDMI® cable. Using a combination of
settings like FILE FORMAT, HDMI Settings
The NFC function isn't working with the mobile device or can't connect with the Imaging
Edge Mobile (PlayMemories Mobile successor) appThe information below may differ
depending on the type of mobile device. Refer to the mobile device manual if model-
specific information is necessary to perform any step. Check the Near Field
Communication (NFC™)
What Is S-Gamut?S-Gamut is a color space or color gamut such as ITU-R BT.709 for
HDTV, and DCI-P3 for digital cinema which features a wider range of color. S-Gamut
defines an even wider color space than that of the previous two
What Is Color Grading?Color grading is post-production image processing performed to
adjust the contrast and coloring on videos taken with the S-Log2 or S-Log3 setting. You
must shot your video with wide dynamic range and wide color
How do I lock focus on a specific subject?The Lock-on AF and Tracking features of your
camera can keep a subject in focus as it moves across the frame. Availability of these
features vary depending on the model and system software (firmware) version of

Does the camera continuously adjust the focus while in Continuous Shooting or Speed
Priority Continuous focus modes?The camera can continue to adjust the focus during
Continuous Shooting if you set the autofocus mode to AF-A or AF-C. However, there are
limitations depending on the camera and lens used. Check the table below for
Can I transfer movies recorded with my camera to a mobile device?You can transfer both
MP4 movies and JPEG still images to a mobile device using the Imaging Edge Mobile
app (PlayMemories Mobile™ app successor). For some models, you can transfer XAVC
S HD or XAVC S 4K movie files
The Camera Adjusts the Auto Exposure While in Continuous Shooting ModeThe camera
can continue to adjust the exposure during Continuous Shooting if you set the AEL w/
shutter to Off or Auto and the Focus Mode to AF-C or AF-A. Check the manual for
model-specific information. When the
I Hear Camera Noise During Movie PlaybackYour camera may record various internal
operating sounds because of handling, its design, the location of the internal microphone,
and the lens you use. These sounds may become more apparent if you are recording
Benefits of a Firmware UpdateA Firmware update improves the functionality and
features of your device. It can provide fixes to any performance issues that may occur.
With the ever-changing advances in technology, a firmware update also helps
Convert RAW Files to JPEG and TIFF Formats with the Imaging Edge SoftwareOn your
computer, download and install the Imaging Edge software to convert your RAW files to
JPEG and TIFF formats. Detailed instructions on how to use the software, edit, or convert
your RAW files is available

The Camera Doesn't Recognize the Lens and Displays an Error messageFollow the steps
below if your camera doesn't recognize the lens and displays any of the error messages
below on the screen of your camera: Check the Lens attachment. No Lens Attached.
Refer to your camera's manual
What is Imaging Edge Mobile?The Imaging Edge™ Mobile app is the successor to the
PlayMemories Mobile™ app. All the features from the previous app can be used in
Imaging Edge Mobile. To download the app and for information about how to use
The camera takes multiple pictures when pressing the shutter button.Depending on your
camera, you may have a setting selected that allows multi-image capture. Here are some
scenarios when multi-image capture is used: The camera is set to shoot with Superior
Auto. Drive Mode is set
What is the difference between 24p, 25p, 30p, 50p, 50i, 60p, and 60i video frame
rates?The numbers (24, 25, 30, 50 and 60) represent how many times the video frame is
displayed per second. The letters indicate if the video frame is displayed using an
interlaced (i) or progressive (p) format. Progressive
What is the difference between Digital Zoom, Clear Image Zoom and Smart
Zoom?With standard digital zoom, pictures captured by the image sensor of the camera
are enlarged using digital signal processing. Therefore, as the magnification level
increases, signals to be estimated also increase
How to send images to a mobile device using NFC One-touch sharing.You can connect
your camera to an NFC™ enabled mobile device and transfer images from the camera
directly with just one touch, without the need for complicated settings. IMPORTANT:
The NFC function on the mobile

How to create an account with PlayMemories Camera Apps.NOTE: A Sony
Entertainment Network™ (SEN) account is required to create an account with
PlayMemories™ Camera Apps. To create a new PlayMemories Camera Apps account,
follow the steps below. Go to the PlayMemories
Can I import movies recorded in AVCHD format using iMovie for Mac?It is possible if
you use iMovie® '08/ Mac® OS X v10.6.7 or later versions. iMovie (v10 or later) and
Mac OS X v10.9 are necessary to import AVCHD movies recorded in 60p/50p mode (PS
mode). Check the iMovie support
The power will not turn on.IMPORTANT: If model-specific information is required to
complete any of the steps in this solution, refer to the operating instructions supplied with
the product. NOTE: Because each of these steps represents a possible
The camera does not wirelessly import to a Mac OS X (10.7 - 10.9) computer.Make sure
to download and install the Wireless Auto Import software on the computer. The latest
software version is supported on the Mac OS® X 10.9, 10.8, and 10.9 operating systems.
IMPORTANT: The Wireless Auto
AVCHD video is not recognized or cannot be transferred to a Macintosh
computer.Macintosh® computers do not support AVCHD video recorded in 60p (1080
and 720). If you want to easily transfer video to a Mac, we recommend changing the
recording format on the camera. Depending on the camera, you
When can the camera use the NFC function?The NFC™ function can be used any time
when the NFC icon () is displayed on the camera LCD screen. NOTE: Unlock the screen
of the mobile device before touching it on the camera.

Is there any difference between MTS and M2TS files?There is really no functional
difference between MTS and M2TS files. Both are High Definition files associated with
the AVCHD video format. An M2TS file extension can be renamed to an MTS file
extension and vice
Can the battery be charged while it is connected to a computer using the USB cable?Yes,
the battery can be charged while the camera is connected to the computer with the
supplied USB cable. Make sure the computer is turned on and operating while the camera
is connected. The camera must be powered
Which cameras are compatible with the RM-VPR1 remote control?The RM-VPR1
remote control is provided with both a Multi Terminal and REMOTE Terminal (3-pin)
cable so it can be used with cameras that have either of those connections. Compatible
camera models are listed below
How to select the image size that is saved to a smartphone using the PlayMemories
Mobile app.IMPORTANT: The PlayMemories Mobile™ app must be installed on your
smartphone. Visit the Google Play™ store or Apple® store on your smartphone to
download and install the app. The steps to complete this procedure
What are the different Speed Class ratings for SD, SDHC, and SDXC memory cards?The
following are Speed Class ratings for SD, SDHC and SDXC memory cards: Class 2:
Recommended for Standard Definition video recording Class 4: Recommended for High
Definition video recording Class 6: Recommended
Can't Open or View RAW Images on a ComputerWe recommend using either the Image
Data Converter or the Imaging Edge software to view RAW images on your computer.

You can develop and save your photos to common file formats, like JPEG and TIFF, with
these programs
What Is a RAW Image File?A RAW image file is the digital equivalent of a film
negative. It's an untreated image file. You would use the Image Data Converter or
another compatible software to process or develop RAW files. The benefit of
What types of HDMI ports are used on Sony products?IMPORTANT: To determine the
type of HDMI® port on your Sony product, check the specifications or supplied
operations guide. Sony products may have one of the following type of HDMI ports:
Type A Standard: This HDMI
High Definition Videos are Choppy or Don't Play Smoothly on a ComputerVideos
recorded in High-definition (HD), like AVCHD, XAVC, XAVC S HD, or XAVC S 4K,
may play choppy when played on a computer. While playing HD videos, especially 1080i
or 1080p, image noise and dropped frames may
The pictures have a blue, orange, yellow, or red tint - poor color reproduction.Colors may
not appear natural if the camera is not set to an appropriate white balance mode for your
shooting situation. Normally, using Auto White Balance (AWB) should work fine.
However, in some cases, you should
What is the difference between the Aperture Priority (A) and Shutter Priority (S)
modes?In simple terms, here are the differences between the two modes: Aperture
Priority (A) lets you choose the aperture (aka f-stop) setting you want, but the camera
chooses the shutter speed. Shutter Priority (S)
JPEG pictures look different than images in the RAW file format when viewed with
RAW editing software.Pictures may not look the same depending on the differences

between the processing algorithms used in the camera and those used in different
versions of RAW editing software. Every RAW editing software processes
What accessories are compatible with the Multi Interface Shoe Adapter?The Multi
Interface Shoe Adapter can be used with the camera to attach accessories that are
compatible with an auto-lock shoe. Therefore, if you have flashes, viewfinders, or other
auto-lock accessories, they can
What is PlayMemories Mobile and where can I get PlayMemories Mobile?The
PlayMemories Mobile™ is an application for mobile devices such as smartphones and
tablets using the iOS®, Android™ or Windows® operating system. You can install it on
your smartphone or tablet to use with a
Are RAW image files compatible with Apple Macintosh computers?Computers running
the Apple® Mac OS® X (v10.4.11 or higher) operating system installed with the current
version of iPhoto® software support RAW image files. The Aperture™ 2 software
for Macintosh computers also
The pictures are too white or overexposed.Depending on the mode with which you are
shooting, overexposed pictures can normally be corrected by simply adjusting a few
settings. First, if you are close to your subject and have not already done so, try shooting
What is the difference between a slow sync and fill flash?Slow sync uses a slow shutter
speed in conjunction with the flash and is designed for shooting scenes in low light where
the light from the flash cannot illuminate the background of the picture . The slower
shutter
Is information about the HDMI versions available for Sony products?There is much
confusion about the HDMI® versions and concerns about compatibility. For this reason,

we do not promote the HDMI versions incorporated on many of our products. Instead of
HDMI version numbers, we advertise
Can an external microphone be used with the camera?Although it is normally advertised
for use with some Sony® camcorders, the ECM-XYST1M and ECM-CG50 stereo
microphone is compatible and can be used with this camera. NOTE:
How to transfer pictures and videos using a Wi-Fi connection to a computer with the
Windows operating system.You can import pictures and videos recorded with your
camera by connecting it to your computer with the Windows® operating system using
your Wi-Fi® service. Click the appropriate link below for a step by step instructions
What is Auto Portrait Framing and how do I use it?Auto Portrait Framing combines Face
Recognition, composition algorithms based on the Rule of Thirds principle, and By Pixel
Super Resolution to create optimally framed portraits from images in which faces are
detected
The pictures appear too dark or underexposed.A number of different reasons may cause
dark or underexposed pictures. Depending on what mode you are shooting with, the issue
can normally be corrected by simply adjusting a few settings. Follow the steps below
What software titles can be used for importing and editing AVCHD content?The table
below provides a list of compatible software for importing and editing AVCHD content.
IMPORTANT: This list is solely based on the information shown on the Web site of each
software vendor, and Sony does
Can the recorded images be viewed on the TV?Yes, if the TV has an HDMI® input you
can playback the pictures by connecting the camera with a mini-to-full size HDMI cable
(sold separately). Also, by connecting the camera to a Sony® TV that supports PhotoTV

RAW images converted to JPEG format with the Image Data Converter SR software look
noisy.The BIONZ™ processing engine installed in the camera and the processing engine
of Image Data Converter SR are optimized to the respective characteristics (hardware vs.
software). Therefore, processing is different
The AVCHD or PRIVATE folder appears as a QuickTime icon on a Macintosh OS X
(version 10.8) computer.Regardless of whether or not the AVCHD or PRIVATE folder
shows as a QuickTime® icon, you can import the video content from the camera using
the iMovie® software as you normally would. The QuickTime Player installed
What is Clear Image Zoom?Clear Image Zoom is a function that uses the Sony®
exclusive By Pixel Super Resolution Technology. It allows you to enlarge the image with
close to the original image quality when shooting still images. The camera
The background of a picture is dark and underexposed when using a flash.To avoid dark
backgrounds when taking a picture of your subject, set the camera to use the Slow Sync
flash mode. This setting illuminates your subject with the flash and keeps the shutter
open a little longer (by
Unable to import videos recorded in 1080-60p or 720-60p to Apple iMovie
software.Apple® iMovie® versions ‘08, ‘09 and ‘11 do not support the AVCHD 2.0
codec. This codec encompasses AVCHD footage recorded at 1080/60p and 720/60p.
Therefore, AVCHD recordings in these two progressive formats are
Burn XAVC S/MP4 Videos to DVD or Blu-ray DiscsTo create AVCHD and Blu-ray
Discs from MP4 or XAVC S format videos that will play back on DVD or Blu-ray
Disc™ players, make sure to update the PlayMemories Home™ software application.
Refer to this guide to create

Movies Downloaded to the Computer are Divided into Multiple FilesMovies recorded for
a long duration are divided into multiple files in the camera with a maximum size of 2GB
or 4GB, depending on File Format (MP4, AVCHD, or XAVC-S) and memory card file
system (exFAT or FAT32)
How to transfer videos to a Macintosh computer.You can transfer the video from your
camera to a Macintosh® computer using the Apple® iMovie® software . If the Apple
iMovie software is not installed on your computer, or you are trying to transfer 60p (1080
and
The computer does not recognize the USB connection from a Sony digital
camera.IMPORTANT: Computers pre-installed with older versions of Windows
operating system may not be fully compatible with Windows® 10 operating system.
Check with the manufacturer if your computer model is compatible
Transfer Photos to a Mac ComputerFollow these steps to copy photos from a camera to
an Apple® Macintosh® computer. Use PlayMemories Home™ software. Copy the
photos directly to the computer without using any software. Connect the camera directly
Import Pictures and Videos Wirelessly to a Mac ComputerYou can import pictures and
videos wirelessly to your Apple® Macintosh® computer through the Wireless Auto
Import app. Unfortunately, the Wireless Auto Import download service has ended.
However, functions of this
Where can I find out if a firmware update is available?Information about the availability
of firmware updates can be found by clicking the link below. If a firmware update is
available, there also will be instructions for how to check the current firmware version of

How to reset a camera back to original factory settings.To restore the camera to its
original factory settings, you can perform a settings reset by following the steps below:
IMPORTANT: The process to reset a camera back to the original factory settings differs
depending
Use PlayMemories Home to transfer videos and pictures to a Macintosh computerBefore
you start Install the latest version of the PlayMemories™ software. Visit the
PlayMemories Home™ app recommended computer environment web page for
supported Mac® OS X® operating system. Import photos and
Error: PMB.msi or MergeModule x86.msi installer failure When Installing
PlayMemories Home SoftwareFollow the steps below if you get the error message
PMB.msi or MergeModule x86.msi installer failure when installing the PlayMemories
Home™ software on a computer with Microsoft® Windows® operating system. Check
macOS Mojave Compatibility Information for Cyber-shot CamerasSelect your Cyber-
shot® camera type to see the list of models released in November 2018 or earlier that
are compatible with macOS® Mojave version 10.14. There's no guarantee that this will
work with all computers
macOS Mojave Compatibility Information for Digital Imaging Products and Application
SoftwareRefer to the following links for information about macOS® Mojave version
10.14 compatibility for Digital Imaging products and application software. If a link isn't
available for your product or software, it is still
Camera Software for Which Download Services Have EndedRefer to the following web
page for information about camera software which download services have ended, and
the available replacement software.

Lens and Accessory Compatibility for Cameras and CamcordersCheck your model
support page for compatibility information for your camera or camcorder. Go to
your model support page. Find the model number on your device. Type your model
number in the support site search box
Transfer Pictures and Videos from Your Camera to a Computer or Mobile DeviceThis
article provides information on how to transfer pictures and videos through different
connections to a computer and troubleshoot problems. USB Connection Transfer Pictures
From a Digital Still camera to a Computer
The Computer Doesn't Recognize the Camera or Memory CardFollow the steps below if
the computer doesn't recognize the camera or the memory card: If you use a USB cable to
connect the camera Turn on your camera and connect it to the computer with the supplied
USB cable
The Camera Doesn't Recognize the Memory Card Select the appropriate error message
and then follow the steps to resolve the issue. The error message may vary. Check the
camera manual for model-specific information. The camera shows Reinsert the memory
card
macOS 10.13 High Sierra Compatibility Information for Application Software for
CamerasCheck the table below to confirm which camera software is compatible with the
macOS® 10.13 High Sierra operating system. There's no guarantee that this will work
with all computers. Application Software Version
macOS 10.13 High Sierra Compatibility Information for Digital Imaging Products and
Application SoftwareSelect a product category: α (alpha) Digital Cameras Cyber-shot®

Cameras Digital Camcorders Accessories Application Software Information is available
on updating the camera software with macOS™ 10.13 High Sierra
PlayMemories Camera Apps: Digital FilterWhat is the Digital Filter app? The Digital
Filter app allows you to divide an image into two or three areas and optimize the
exposure and white balance for each area, helping you to shoot the best image. This
application
What is the difference between a Standard HDMI cable and a High-Speed HDMI
cable?Standard HDMI® cables (also referred to as category 1) have been tested by the
HDMI Licensing, LLC to perform at speeds of 75Mhz. This is the equivalent of a 1080i
signal. High-Speed HDMI cables (also referred to
Unable to format the memory card, the Format option is grayed out.The Format option in
the camera menu is grayed out when the battery level is low, this is to prevent the
memory card from getting corrupted in case the camera shuts off while formatting the
memory card. Make sure
What is the difference between RAW and TIFF image files?TIFF is uncompressed. Since
TIFF does not use any compression algorithms like JPEG or GIF formats, the file
contains more data and results in a more detailed picture. However, because TIFF files
contain more data
Turn power off then on Appears on the Camera ScreenThe error message Turn power off
then on or Turn the power off and on again appears on the screen if the camera detects a
malfunction, such as when forcing the lens or if a foreign object is trapped in the lens

How to unlock an SD memory card.If an SD memory card is locked, you can unlock it by
moving the Lock tab to the position shown in the diagram below. If the tab is in the up
position, the memory card is unlocked. When the tab is down, the memory
Mac OS X v10.11 (El Capitan) Compatibility Information for Digital Imaging Products
and Application Software.Compatibility information for Sony® Digital Imaging Products
and Application Software with the Macintosh OS® X 10.11 (El Capitan) operating
system.
How to enlarge, crop, and save pictures that have already been taken in the
camera.Follow this procedure to enlarge, crop, and then save images that have already
been taken by using the camera. IMPORTANT: This function is not available on all
cameras. Refer to the instruction manual of your camera
Frequently asked questions about connecting a camera using USB cableFor Charging
issues How-to Is there a battery charger other than the supplied AC adapter for USB
charging? Troubleshooting The battery pack cannot be charged when the camera is
connected to the AC Adapter or to
The lens is stuck and will not open, retract, or extend.Try the following troubleshooting
steps when the lens is stuck and will not open, retract, or extend. WARNING: There is a
risk of hardware damage. Do not attempt to manually force the lens in or out. Doing so
may
How to clean the Cyber-shot camera.To make your Cyber-shot® camera life last longer,
regular cleaning should be done. Keep it away from dirt, dust, marks or fingerprints.
Things you need: Blower - used to remove dust and debris from the body and

How to transfer images from the camera or memory card to a USB external HDD using
the PlayMemories Home softwareIMPORTANT: When importing to a USB external
Hard Disk Driver (HDD) for the first time, check its file system beforehand. If the file
system is FAT32, image files of a size greater than 2 GB (long AVCHD videos, etc
Error: Installation is canceled because network connection is disconnected is displayed
when installing the PlayMemories Home software.The installation of the PlayMemories
Home™ software is cancelled if the Internet is disconnected during the installation or if
the camera was not connected to the Internet before the installation. To resolve this
General information about PlayMemories HomeInstallation What Is PlayMemories
Home™ Software? Installation of the PlayMemories Home Software Can't Launch
PlayMemories Home Software Error: PlayMemories Home is running Appears and I
Cannot Install or Uninstall
The Battery Doesn't ChargeCheck the Battery Make sure to insert the battery in the right
direction. If CHARGE/Charge lamp flashes or doesn't light up, the terminal may be dirty
or there's an issue with the battery. Wipe off the dirty terminal
How to uninstall the PlayMemories Home software.To uninstall the PlayMemories
Home™ software, follow the steps below. NOTES: This article pertains to models that
are compatible with the PlayMemories Home software. To know whether your camera is
compatible with
How to install the PlayMemories Home (Windows) software without the Internet
connection.The PlayMemories Home™ software is normally installed by downloading
the PlayMemories Home program file. The installer downloaded by the procedure below
allows you to install PlayMemories Home software without downloading

PlayMemories Mobile app features and devices compatibility.Visit the PlayMemories
Mobile™ app website to see more information about features and devices compatibility.
Mobile device compatibility with PlayMemories Mobile app Camera compatibility with
Smart Remote Control
Error: Connect a device or media to the computer appears when importing images using
PlayMemories Home.Check if the camera is recognized by the computer. Run
PlayMemories Home Settings Initialization Tool and see if the camera is recognized.
NOTES: Even if you run PlayMemories Home Initialization Tool, the image
What file formats are supported in PlayMemories Home?The following file formats
are supported in the PlayMemories Home™ software: JPEG MPO TIFF GIF
SRF/SR2/ARW (Sony RAW) DV-AVI MOTION-JPEG WMV MPEG-1 MPEG-2 TS
(AVC) MP4 (MPEG-4) MP4 (AVI) You can find the list of
Error: PlayMemories Home is running appears and I cannot install or uninstall the
PlayMemories Home software.If the message PlayMemories Home is running is
displayed when you are installing or uninstalling the PlayMemories Home™ software,
follow the steps below to resolve the issue. IMPORTANT: Because each of these steps
My Camera Takes Blurry, out of Focus, or Distorted PicturesPossible Causes subject is
too close to the camera lens insufficient lighting subject movement camera movement
incorrect camera settings or operation Troubleshooting Watch this http://youtu.be/2r0r3-
p4dTE video
The camera displays an error beginning with E:61, E:62, E:91, E:92 or System.Error
Code Cause Resolution Error: C:13:01 Error is displayed when the internal memory is

used. This error occurs in the internal memory. Turn off the camera. Turn on the camera
again. NOTE: If the situation is
How to photograph fireworks with the Cyber-shot camera.Using the Fireworks scene
selection mode allows you to automatically shoot at settings best for photographing
fireworks. With the Cyber-shot® cameras that allow manual shooting, changing shutter
speed and other
What are the recommended settings when taking photos in low light
conditions?Depending on the camera being used, there are different settings that can be
selected on the camera to shoot photos in low light conditions. Click on the link below to
know the appropriate settings. How to take
Can't Wirelessly Save Files on My Computer Using PlayMemories Home
SoftwareBefore You Start Make sure your camera is compatible with the PlayMemories
Home™ (PMH) software. Check your manual for details. The PMH software ver. 2.0 or
later supports data import through a wireless connection
What software can be used for importing and exporting XAVC S content?Refer to this
website for a list of compatible editing software for 4K/HD videos. IMPORTANT: Sony
does not guarantee operation of third party editing software. If there is any question
regarding the product, please
What is the difference between Exmor and Exmor R sensors?Both Exmor™ CMOS
sensors and Exmor R CMOS sensors have a great effect on improving image quality.
Although both are similar in name and components, each uses a slightly different method
to achieve performance. Exmor

Transfer Pictures From a Digital Camera to a Computer with a USB ConnectionMake
sure the camera supports USB connectivity and the operating system installed on your
computer. For more information, refer to your camera's manual. Remove the recording
media first before. Transferring pictures
Shooting landscapes and flowers with a Cyber-shot camera.In the camera settings, switch
the SteadyShot setting to On. NOTES: When using a tripod, switch the SteadyShot
setting to Off to prevent the SteadyShot™ function from reacting when not needed. Set
the self timer
How to play images from a camera using the Wi-Fi Direct feature.This article is designed
to assist with the basic set up when attempting to use the Wi-Fi Direct™ feature to view
images from the camera on a TV wirelessly. If model-specific features or functions are
required while
The PlayMemories Home software does not recognize the camera and initial setup cannot
be completed.If the PlayMemories Home™ software that you are installing is not the
latest version, it will not recognize the camera and the initial setup will not be completed.
To resolve this, install the latest version of
Can I delete files with MODD, MOFF and THM file extensions when importing images
using PlayMemories Home?MODD, MOFF, and THM files are management files used
by PlayMemories Home™. They contain information needed for managing images in
PlayMemories Home, such as date and time or recording and GPS information, so do
Can a date or time stamp be added to a video clip in the PlayMemories Home
software?Although PlayMemories Home™ can superimpose a date or time stamp to still

pictures, it cannot be done with video clips. NOTE: It is possible to use Vegas® Movie
Studio (sold separately) to manually overlay time
What is the AVCHD format?AVCHD is a recording format developed for recording
high-definition video to media such as recordable DVD media, hard disk drives, and
memory cards. Overview of AVCHD format The AVCHD format has been developed for
What is the difference between the AVCHD format and the MP4 format?The Advanced
Video Codec High Definition (AVCHD) format is suitable for creating AVCHD or Blu-
ray Disc® recordings and watching on an HDTV. Whereas, MP4 is much easier to move,
copy and upload to web sites or for
How to create an animated GIF image using the PlayMemories Home software.Start the
PlayMemories Home™ software. Browse to the folder where the images you want to use
are saved. Press and hold the Ctrl button on the keyboard while clicking to select the
desired images. When finished selecting
What should I do if the camera gets wet or is accidentally dropped into water?Follow the
steps below if the camera gets wet or is accidentally dropped into water: Immediately
retrieve the camera from the water or move it to a dry location. WARNING: There is a
risk of hardware damage. Do not
The camera turns off automatically.If the camera turns off by itself, follow any of the
troubleshooting steps below. Make sure that the battery has sufficient charge. NOTES:
Charge the battery if it has been without charge for a long time. The battery
Are Apple iPhone mobile digital devices compatible with the NFC feature?The Near
Field Communication (NFC™) feature of Apple® iPhone® mobile digital devices and

other Apple iOS devices is currently not compatible with one-touch connection. NOTE:
For additional information regarding
How to change the import or video conversion settings in the PlayMemories Home (for
Mac) software.Start the PlayMemories Home™ (for Mac) software on your Macintosh®
computer. In the PlayMemories Home window, click Tools. Click Import Media Files. In
the upper-left, click PlayMemories Home Importer. Click Preferences
What operating systems are supported with the PlayMemories Home software?The
PlayMemories Home™ software is supported with the following operating systems:
NOTE: For additional details about system requirements, refer to the PlayMemories
Home support page. Windows: Windows® 10 Windows®
How to change the location where videos and photos are saved with the PlayMemories
Home software.Start the PlayMemories Home™ software. In the PlayMemories Home
window, click File. Click Import Media Files. NOTE: The destination drive and folder
will be on the right side of the window. Under the destination
Should a memory card be formatted before using it in the camera?The memory card
being used should be formatted with this camera. Memory cards that are formatted with a
different camera may cause a malfunction. The camera may not recognize the memory
card, and it may not save
Can't charge my device from the USB port of my computer running Microsoft Windows
8.1 operating systemUpdate the drivers on your computer through the Microsoft®
Windows® update to resolve the issue. Check our support website for information about
affected models and driver update installation.