SSE Smart Energy Tracker User manual

Your Smart Pay As You Go
Quick Start Guide

2
Contents
Welcome to Smart Pay As You Go 03
Meet your new Pay As You Go Smart Energy Tracker 03
Meet your new Smart Meters 08
Topping up your smart meter 09
What to do if your top-up does not work 11
How to activate emergency credit 15
How to re-enable your supply 18
How to view your tari information 19
How to view your debt screens 22
Help with your Smart Energy Tracker 25
To contact the Smart Pay As You Go Team for any help
or advice please call us on 0345 026 0677.

3
Welcome to Smart Pay As You Go
With Pay As You Go, you pay for your gas and electricity as you use it. You won’t get any bills
from us, so it’s a simple way to pay for your energy. Your new Smart Energy Tracker helps
you budget for your energy use, and see how much you use on a daily basis.
Your Pay As You Go Smart Energy Tracker connects with your smart meter to help you:
Monitor your target
performance
See how much energy you’re
using and how much you’re
spending
Translate kWh into
pounds and pence
Check how much credit you have
and how many days of usage you
have left
Set targets for
your energy use
6
5
4
2
3
1
Meet your new Pay As You Go
Smart Energy Tracker
Colour display
Here’s where you get to see all the
information about your energy use.
OK button
Press and hold this button to switch on.
Use it to confirm your choices when
you’re scrolling through the menus.
Up, down, back buttons
Use these buttons to work your way
through the dierent menus.
Usage light
Glowing green, amber, or red you can
see at a glance whether your energy use
is below target, on target, or over.
Battery cover
Remove the cover to slot in or take out
the battery.
Charging point
The Smart Energy Tracker comes with
its own USB power adapter. Plug it in
here to charge up the battery.
1
2
3
4
5
6
What’s what

4
Your Smart Energy Tracker will set
a threshold that will be shown at
the bottom of the screen. Your
usage light for electricity will then
glow dierent colours to let you
know if you’re under target (green),
on target (amber) or over (red).
Setting a target
Guide to Smart Energy Tracker Icons
22/10/16 21:55 75%
Your Target
8p/hr
Threshold
6p/hr
Source Daily Budget
£1.25
Target
£1.25
Average Usage
Below target
Low Credit Pending Cut-O / Supply-O
Friendly Credit Period
New Price/Tier (higher)
New Price/Tier (lower)
Emergency Credit Available
Emergency Credit Selected
Emergency Credit (in use)
Credit Exhausted
On target
Over target

5
If you received your Smart Energy Tracker while your smart meter
was being installed, our technician will have connected it for you.
If you already had a smart meter and we posted your Smart Energy
Tracker to you, you’ll need to call us on 0345 026 0677 so we can
connect it remotely.
Getting connected
Keeping an eye on your energy spend
The great thing about the Smart Energy Tracker is that it gives you
control of your energy use. You can do it by keeping an eye on
how much energy you use each day, and setting targets for your
household. So you can set yourself a daily budget and your Smart
Energy Tracker will tell you how you’re getting on.

1
Set up process
Pop the battery in
Remove the battery cover and slot in the battery
that came with your Smart Energy Tracker.
Replace the cover.
2 3
Plug in the mains adapter Get going
Your Smart Energy Tracker should power on
itself. If not, just press and hold OK.
Only use the USB adapter that came with
your Smart Energy Tracker. Make sure the
connector is the right way round.
6

22/10/16 21:55 75%
Pairing
22/10/16 21:55 75%
Pairing
Scanning for networks...
Found meter 13/489C
Trying to connect
22/10/16 21:55 75%
Pairing
22/10/16 21:55 75%
Pairing
Scanning for networks...
Found meter 13/489C
Trying to connect
4
Our technician will connect your smart meter unless we posted your device to you. If that’s the
case, just give us a call on 0345 026 0677 and we’ll connect it for you remotely. Here’s what
you’ll see on the screen when it’s connecting.
Connect your smart meter
Please note: If your device refers to a ‘SET’, it simply
means your Smart Energy Tracker.
22/10/16 21:55 75%
All Done!
Your meter and your
Smart Energy Tracker
are now paired up.
Skip Tutorial
View Tutorial
Now
5
p/hr
Here’s your current
electricity usage. This
updates every 10
seconds
Pressing will cycle
between cost, energy
or CO2
Now
5
p/hr
Here’s your current
electricity usage. This
updates every 10
seconds
Pressing will cycle
between cost, energy
or CO2
5 6
The first time you switch on your device,
it’ll give you the option to run through a
quick tutorial.
After a short time you should be able to see
how much energy you’re using.
Quick tutorial You’re in business
Credit Left
Days Left 3
Sugg. Top-Up £15.00
£7.70
Credit Left
Days Left 2
Sugg. Top-Up £10.00
£5.71
7

8
Meet your new Pay As You Go Smart Gas Meter
Meet your new Pay As You Go Smart Electric Meter
8
Meet your new Pay As You Go Smart Gas Meter
Meet your new Pay As You Go Smart Electric Meter
Button A
Button B
8
Meet your new Pay As You Go Smart Gas Meter
Meet your new Pay As You Go Smart Electric Meter
Button A
Button B

9
By now, you will have received your Smart Pay
As You Go Top-Up Card. Your Smart Pay As You
Go card number will be printed across the face
of the card.
Once you’ve topped up, it will automatically
upload to the meter, but it can take up to 40
minutes. If it doesn’t top-up after that time, you
can enter the 20 digit Top-Up Code into your
Smart Energy Tracker or meter. If it still doesn’t
top-up then give us a call on 0345 026 0677.
Topping up your smart meter
Gas
Smart Pay As You Go
MR A N Other
Account no 1234567890
Electricity
Smart Pay As You Go
MR A N Other
Account no 1234567890
It’s important to keep your gas and electricity meters
topped up to make sure your supply doesn’t stop.
Below are the following ways in which you can top-up your meter;
∞ PayPoint – Take your Smart Pay As You Go card and pay over the counter at your
nearest PayPoint shop.
Find your nearest PayPoint at:
https://www.paypoint.com/en-gb/consumers/store-locator
∞ Post Ofiice – Take your Smart Pay As You Go card and pay over
the counter at your nearest Post Oce.
Find your nearest Post Oce at:
https://www.postoce.co.uk/branch-finder
∞ Online – Make payments by credit/debit card via your computer, tablet or Smart
phone at: https://sse.co.uk/topup
Please make sure you have your Smart Pay As You Go card number and credit/debit
card close to hand.
To contact the Smart Pay As You Go Team for any help
or advice please call us on 0345 026 0677.

10
If you run out of credit on your smart meter, don’t worry. We’ll lend you emergency credit
to keep you going until you top-up. For electric, it’s £5 if you’re in England or Wales – and in
Scotland, it’s £10 for single-rate and £20 for multi-rate meters. For gas, we’ll lend you £5.
You can activate your emergency credit once your prepaid credit gets down to £2 or below.
Emergency credit and Friendly credit
At certain times it may be more dicult to top-up.
That’s why we have what we call friendly credit periods to make sure you won’t lose your
energy supply if you run out of credit during these times.
Remember, you must have credit on your smart meter at the start of the friendly credit
period. If your credit runs out before that, please top-up. You will need to pay for any
energy you use during the friendly credit period when you next top-up.
Friendly credit
Emergency credit
The friendly credit periods are:
•Monday to Friday, 6pm – 9am
•All day on Saturday and Sunday
•All National Bank Holidays
If you’re going away, you’ll need to check you’ve got enough credit to last until you
get back. Even if you’ve switched o all your appliances, your meter will collect a daily
standing charge. And if you’re making weekly repayments towards an outstanding
balance, it will collect those too.
You might also be leaving appliances on (such as your fridge and freezer). If so, make
sure you’ve got enough credit to cover those as well. If you run out of credit, there
won’t be anyone around to start the emergency credit, so your supply will stop.
When you’re away from home

11
If your top-up does not register on your meter within 40 minutes, you
can use a Top-Up Code (also known as UTRN – Unique Transaction
Reference Number) to manually add the credit to your meter.
The Top-Up Code can be found on your receipt if you topped up at
a PayPoint. If your top-up was made online the Top-Up Code can
be found in your email receipt or on the confirmation page once the
transaction has been completed. If you have lost your Top-Up Code,
contact the Smart Pay As You Go Team (0345 026 0677), they will be
able to tell you what it is over the phone.
You can enter your Top-Up Code in two separate ways, via your Smart
Energy Tracker (SET) or via your meters. Your credit will appear within
40 minutes. Please note, there will be separate Top-Up Codes for your
electric and gas meters. Each top-up you buy you will be given a new
Top-Up Code.
What to do if your top-up
does not work
When on the home screen
of your SET press OK.
1
Credit Left
Days Left 3
Sugg. Top-Up £15.00
£7.70
Credit Left
Days Left 2
Sugg. Top-Up £10.00
£5.71
Select the relevant fuel (Electric
or Gas) and press OK.
2
23/11/14
Main Menu
Electricity
Gas
Settings
About

12
Select Your Account
and press OK.
In the Enter ‘Top-Up Code’ screen
press OK and enter your Top-Up Code
by using the up and down buttons to
scroll through the numbers. Press OK
to move to the next box.
Finally, once all numbers have
been entered, a box will appear
saying ‘Confirm’. Press OK.
3
56
Select Enter Top-Up Code
and press OK.
4

13
Entering your Top-Up Code on your electric meter
Press button B until the Available
Credit screen is displayed.
When the UTRN entry screen is
displayed, use button A to increase
the digit and button B to move on
to the next digit. If an incorrect digit
is entered press button B to scroll
back through the UTRN.
Once the full UTRN number has
been entered press and hold button
B on the last digit and the UTRN will
be accepted by the meter.
NB: If your supply has gone o, once you have confirmed your UTRN, the relay armed
message will appear on the screen. Press buttons A and B together to reconnect supply.
Press button A until the Enter UTRN
screen is displayed. Press and hold
button A to enter this screen.
1
2
3
4
13
Entering your Top-Up Code on your electric meter
Press button B until the Available
Credit screen is displayed.
Press button A until the Enter UTRN
screen is displayed. Press and hold
button A to enter this screen.
1
2
When the UTRN entry screen is
displayed, use button A to increase
the digit and button B to move on to
the next digit. If an incorrect digit is
entered press button B to scroll back
through the UTRN.
Once the full UTRN number has been
entered press and hold button B on
the last digit and the UTRN will be
accepted by the meter.
3
4
NB: If your supply has gone off, once you have confirmed your UTRN, the relay armed message will appear
on the screen. Press buttons A and B together to reconnect supply.
13
Entering your Top-Up Code on your electric meter
Press button B until the Available
Credit screen is displayed.
Press button A until the Enter UTRN
screen is displayed. Press and hold
button A to enter this screen.
1
2
When the UTRN entry screen is
displayed, use button A to increase
the digit and button B to move on to
the next digit. If an incorrect digit is
entered press button B to scroll back
through the UTRN.
Once the full UTRN number has been
entered press and hold button B on
the last digit and the UTRN will be
accepted by the meter.
3
4
NB: If your supply has gone off, once you have confirmed your UTRN, the relay armed message will appear
on the screen. Press buttons A and B together to reconnect supply.
13
Entering your Top-Up Code on your electric meter
Press button B until the Available
Credit screen is displayed.
Press button A until the Enter UTRN
screen is displayed. Press and hold
button A to enter this screen.
1
2
When the UTRN entry screen is
displayed, use button A to increase
the digit and button B to move on to
the next digit. If an incorrect digit is
entered press button B to scroll back
through the UTRN.
Once the full UTRN number has been
entered press and hold button B on
the last digit and the UTRN will be
accepted by the meter.
3
4
NB: If your supply has gone off, once you have confirmed your UTRN, the relay armed message will appear
on the screen. Press buttons A and B together to reconnect supply.
13
Entering your Top-Up Code on your electric meter
Press button B until the Available
Credit screen is displayed.
Press button A until the Enter UTRN
screen is displayed. Press and hold
button A to enter this screen.
1
2
When the UTRN entry screen is
displayed, use button A to increase
the digit and button B to move on to
the next digit. If an incorrect digit is
entered press button B to scroll back
through the UTRN.
Once the full UTRN number has been
entered press and hold button B on
the last digit and the UTRN will be
accepted by the meter.
3
4
NB: If your supply has gone off, once you have confirmed your UTRN, the relay armed message will appear
on the screen. Press buttons A and B together to reconnect supply.

14
14
Entering your Top-Up Code on your gas meter
Press the right button to enter the
main menu.
Press the centre button to scroll down
to the prepayment menu and press
the right button to enter.
Use the middle button to scroll down
to new payment and press the right
hand button to enter.
1
2
3
Use the left button to increase the
digits while entering the UTRN
number and the centre button to
move on to the next digit or to scroll
through the numbers if an incorrect
digit has been entered.
Once all 20 digits have been entered,
press the right button to confirm. A
top up accepted message will appear
if successful.
4
5
14
Entering your Top-Up Code on your gas meter
Press the right button to enter the
main menu.
Press the centre button to scroll down
to the prepayment menu and press
the right button to enter.
Use the middle button to scroll down
to new payment and press the right
hand button to enter.
1
2
3
Use the left button to increase the
digits while entering the UTRN
number and the centre button to
move on to the next digit or to scroll
through the numbers if an incorrect
digit has been entered.
Once all 20 digits have been entered,
press the right button to confirm. A
top up accepted message will appear
if successful.
4
5
14
Entering your Top-Up Code on your gas meter
Press the right button to enter the
main menu.
Press the centre button to scroll down
to the prepayment menu and press
the right button to enter.
Use the middle button to scroll down
to new payment and press the right
hand button to enter.
1
2
3
Use the left button to increase the
digits while entering the UTRN
number and the centre button to
move on to the next digit or to scroll
through the numbers if an incorrect
digit has been entered.
Once all 20 digits have been entered,
press the right button to confirm. A
top up accepted message will appear
if successful.
4
5
14
Entering your Top-Up Code on your gas meter
Press the right button to enter the
main menu.
Press the centre button to scroll down
to the prepayment menu and press
the right button to enter.
Use the middle button to scroll down
to new payment and press the right
hand button to enter.
1
2
3
Use the left button to increase the
digits while entering the UTRN
number and the centre button to
move on to the next digit or to scroll
through the numbers if an incorrect
digit has been entered.
Once all 20 digits have been entered,
press the right button to confirm. A
top up accepted message will appear
if successful.
4
5
Entering your Top-Up Code on your gas meter
Press the right button to enter the
main menu.
Use the left button to increase the
digits while entering the UTRN
number and the centre button to
move on to the next digit or to scroll
through the numbers if an incorrect
digit has been entered.
Once all 20 digits have been
entered, press the right button
to confirm. A top up accepted
message will appear if successful.
Press the centre button to scroll
down to the prepayment menu and
press the right button to enter.
Use the middle button to scroll
down to new payment and press the
right hand button to enter.
1
2
3
5
5

15
If you are running low on credit (less than £2) and want to activate your
emergency credit, this can be completed via the SET (Smart Energy
Tracker) or the meters.
How to activate emergency credit
Activating emergency credit on your SET
When on the home screen
of your SET press OK.
Select the relevant fuel (Electric
or Gas) and press OK.
Select Your Account
and press OK.
Select Your Credit and
press OK.
Emergency credit will show as
available. Press the down arrow
then OK.
The Current Credit box will go
green showing your emergency
credit has been activated.
1
2
3
4
5
Credit Left
Days Left 3
Sugg. Top-Up £15.00
£7.70
Credit Left
Days Left 2
Sugg. Top-Up £10.00
£5.71

16
Activating emergency credit on your electric meter
Clear the Credit is low message by
pressing button A.
Press button B on the Emergency
credit available prompt to accept the
emergency credit.
The emergency credit status will
then change to Invoked.
1
2
3
16
Activating emergency credit on your electric meter
Clear the Credit is low message by
pressing button A.
Press button B on the Emergency
credit available prompt to accept the
emergency credit.
1
2
The emergency credit status will then
change to Invoked.
3
16
Activating emergency credit on your electric meter
Clear the Credit is low message by
pressing button A.
Press button B on the Emergency
credit available prompt to accept the
emergency credit.
1
2
The emergency credit status will then
change to Invoked.
3
16
Activating emergency credit on your electric meter
Clear the Credit is low message by
pressing button A.
Press button B on the Emergency
credit available prompt to accept the
emergency credit.
1
2
The emergency credit status will then
change to Invoked.
3

17
Activating emergency credit on your gas meter
Press the right button to enter the
menu.
Use the centre button to scroll
down to the Prepayment menu
and press the right button to enter.
Use the centre button to scroll
down to emergency credit and
press the right button to enter
this screen.
The emergency credit status will
display Available. Press the right
button to select the emergency
credit and the status will change
to In Use.
1
2
3
4
17
Activating emergency credit on your gas meter
Press the right button to enter the
menu.
Use the centre button to scroll down to
the Prepayment menu and press the
right button to enter.
1
2
Use the centre button to scroll down
to emergency credit and press the
right button to enter this screen.
The emergency credit status will
display Available. Press the right
button to select the emergency credit
and the status will change to In Use.
3
4
17
Activating emergency credit on your gas meter
Press the right button to enter the
menu.
Use the centre button to scroll down to
the Prepayment menu and press the
right button to enter.
1
2
Use the centre button to scroll down
to emergency credit and press the
right button to enter this screen.
The emergency credit status will
display Available. Press the right
button to select the emergency credit
and the status will change to In Use.
3
4
17
Activating emergency credit on your gas meter
Press the right button to enter the
menu.
Use the centre button to scroll down to
the Prepayment menu and press the
right button to enter.
1
2
Use the centre button to scroll down
to emergency credit and press the
right button to enter this screen.
The emergency credit status will
display Available. Press the right
button to select the emergency credit
and the status will change to In Use.
3
4
17
Activating emergency credit on your gas meter
Press the right button to enter the
menu.
Use the centre button to scroll down to
the Prepayment menu and press the
right button to enter.
1
2
Use the centre button to scroll down
to emergency credit and press the
right button to enter this screen.
The emergency credit status will
display Available. Press the right
button to select the emergency credit
and the status will change to In Use.
3
4

18
If your credit has run out and your supply switched o, once you have
credit on the meter again you will need to re-enable your supply. Supply
for both fuels can only be re-enabled from the meters.
Once you have topped up, the relay (pictured below in the bottom right
hand corner) will start to flash and a reconnection message will appear.
Press and hold buttons A and B together and the supply will reconnect.
Once a top up has been received by the meter a reconnection message
will appear on the first screen.
Ensure all you gas appliances are o and hold the centre button to re-
enable your supply.
The meter will then conduct a gas flow check before reconnecting.
This is to ensure there is no excess flow of gas (in the case of gas leaks or
appliances left on). If the gas flow is
deemed to be excessive, the valve will close. It is advisable not to use gas
appliances for up to 5 minutes after opening the valve.
If the valve has closed, check all gas appliances to confirm they are o
and reattempt re-enabling the supply. If there is a suspected gas leak, or
you can smell gas, call 0800 111 999 immediately.
How to re-enable your supply
How to re-enable your supply on the electric meter
How to re-enable your supply on the gas meter
18
How to re-enable your supply
If your credit has run out and your supply switched off, once you have credit on the meter again
you will need to re-enable your supply. Supply for both fuels can only be re-enabled from the
meters.
Once you have topped up, the relay (pictured below in the bottom right hand corner) will start to flash and a
reconnection message will appear. Press and hold buttons A and B together and the supply will reconnect.
How to re-enable your supply on the electric meter
How to re-enable your supply on the gas meter
Once a top up has been received by the meter a reconnection message will appear on the first
screen.
Ensure all you gas appliances are off and hold the centre button to re-enable your supply.
The meter will then conduct a gas flow check before reconnecting.
This is to ensure there is no excess flow of gas (in the case of gas leaks or appliances left on). If the gas flow is
deemed to be excessive, the valve will close. It is advisable not to use gas appliances for up to 5 minutes after
opening the valve.
If the valve has closed, check all gas appliances to confirm they are off and reattempt re-enabling the supply. If
there is a suspected gas leak, or you can smell gas, call 0800 111 999 immediately.
18
How to re-enable your supply
If your credit has run out and your supply switched off, once you have credit on the meter again
you will need to re-enable your supply. Supply for both fuels can only be re-enabled from the
meters.
Once you have topped up, the relay (pictured below in the bottom right hand corner) will start to flash and a
reconnection message will appear. Press and hold buttons A and B together and the supply will reconnect.
How to re-enable your supply on the electric meter
How to re-enable your supply on the gas meter
Once a top up has been received by the meter a reconnection message will appear on the first
screen.
Ensure all you gas appliances are off and hold the centre button to re-enable your supply.
The meter will then conduct a gas flow check before reconnecting.
This is to ensure there is no excess flow of gas (in the case of gas leaks or appliances left on). If the gas flow is
deemed to be excessive, the valve will close. It is advisable not to use gas appliances for up to 5 minutes after
opening the valve.
If the valve has closed, check all gas appliances to confirm they are off and reattempt re-enabling the supply. If
there is a suspected gas leak, or you can smell gas, call 0800 111 999 immediately.
18
How to re-enable your supply
If your credit has run out and your supply switched off, once you have credit on the meter again
you will need to re-enable your supply. Supply for both fuels can only be re-enabled from the
meters.
Once you have topped up, the relay (pictured below in the bottom right hand corner) will start to flash and a
reconnection message will appear. Press and hold buttons A and B together and the supply will reconnect.
How to re-enable your supply on the electric meter
How to re-enable your supply on the gas meter
Once a top up has been received by the meter a reconnection message will appear on the first
screen.
Ensure all you gas appliances are off and hold the centre button to re-enable your supply.
The meter will then conduct a gas flow check before reconnecting.
This is to ensure there is no excess flow of gas (in the case of gas leaks or appliances left on). If the gas flow is
deemed to be excessive, the valve will close. It is advisable not to use gas appliances for up to 5 minutes after
opening the valve.
If the valve has closed, check all gas appliances to confirm they are off and reattempt re-enabling the supply. If
there is a suspected gas leak, or you can smell gas, call 0800 111 999 immediately.

19
How to view your tari information
View your tari information on the SET
When on the home screen
of your SET press OK.
Select the relevant fuel (Electric
or Gas) and press OK.
Select Your Account
and press OK.
Select Prices and press OK.
Your current tari prices.
1
2
3
4
5
Credit Left
Days Left 3
Sugg. Top-Up £15.00
£7.70
Credit Left
Days Left 2
Sugg. Top-Up £10.00
£5.71
Prices
26.00p/Day
Unit rate 15.00p/kWh
Rate
Tier 1 of 1
Start Today 00:00
End N/A
Standing Charge
Normal Rate

20
View your tari on your electric meter
Use button B to scroll to the Available credit screen on the meter.
Press button A until the Price per Unit screen is displayed. This will indicate the
unit price. Press button A again and the meter will display the Standing Charge.
Your unit price is the price you pay per unit and the standing charge is the price you
pay per day.
1
2
20
View your tariff on your electric meter
Use button B to scroll to the Available
credit screen on the meter.
1
Press button A until the Price per Unit screen is displayed. This will indicate the unit price.
Press button A again and the meter will display the Standing Charge.
2
Your unit price is the price you pay per unit and the standing charge is the price you pay
per day.
20
View your tariff on your electric meter
Use button B to scroll to the Available
credit screen on the meter.
1
Press button A until the Price per Unit screen is displayed. This will indicate the unit price.
Press button A again and the meter will display the Standing Charge.
2
Your unit price is the price you pay per unit and the standing charge is the price you pay
per day.
20
View your tariff on your electric meter
Use button B to scroll to the Available
credit screen on the meter.
1
Press button A until the Price per Unit screen is displayed. This will indicate the unit price.
Press button A again and the meter will display the Standing Charge.
2
Your unit price is the price you pay per unit and the standing charge is the price you pay
per day.