Starkey Hearing Technologies Premium Standard Charger User manual

OPERATIONS MANUAL
Standard Charger
& Custom Charger
Premium

Introduction | 3Table of Contents
Premium Standard
Charger
Premium Custom
Charger
Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �3
Premium Charger Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Operation
Charging Your Hearing Aids � � � � � � � � � � � � � � � � � � � � � � � �6
Charging Your Premium Charger � � � � � � � � � � � � � � � � � � � �8
Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �9
Premium Charger Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Troubleshooting Guides � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �11
Regulatory Information
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
FCC Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �15
The Premium Standard Charger is designed to be
a portable charger for standard-style, lithium-ion
rechargeable hearing aids� The Premium Custom
Charger is designed to be a portable charger for
custom-style, lithium-ion rechargeable hearing
aids�Both premium chargers work when plugged into
a wall, or on-the-go with an on-board battery that will
charge a pair of hearing aids up to three times�

Premium Charger Overview | 54 | Premium Charger Overview
5
3
2
1
67
Features, Controls and Identification
1� Desiccant puck holder*
2� Cleaning brush
3� Earbud/earmold reservoir*
4� Charging ports/posts
5� Hearing aid charging LEDs
6� On-board battery LEDs
7� Power supply port
*Premium Standard Charger only.
5
3
2
4
4

Operation | 76 | Operation
Charging Your Hearing Aids
• Place your hearing aids in the charger:
– Premium Standard Charger: place hearing aids
into charging ports with earbuds/earmolds
resting in the reservoir�
– Premium Custom Charger: place hearing aid
faceplate facing downward so battery contacts
on hearing aid align with charging posts within
charger�
• When hearing aids are placed in the charger, they
will automatically turn off and begin to charge�
When hearing aids are removed from the charger,
they will automatically power on�
• The LEDs corresponding to each hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged*
– Blinking Red = Fault State� To reset, remove
the hearing aids from charger, wait until LED
turns off and re-insert aids� If Fault State
continues, call your hearing professional�
• Charging occurs with the lid open or closed;
hearing aids will be fully charged in under 3 ½
hours
• It is safe to store hearing aids in the charger after
they are fully charged and any time that you are
not wearing them�
• If you will not be wearing your hearing aids for
an extended period of time (i�e�weeks), remove
both the plug from the premium charger and the
hearing aids from the charging ports/posts�You
will need to manually power off the hearing aids
by pressing the user control on each hearing aid
for three seconds�
• To illuminate LEDs when the premium charger
is not plugged in, remove a hearing aid from its
charging port/post for three seconds and then
re-insert it� LEDs illuminate for 10 seconds before
turning off�
• The desiccant puck provided with the Premium
Standard Charger will be effective for 3–6 months
depending on moisture in the hearing aids and
humidity� When the desiccant puck fades from
blue to white, it should be replaced�
*If you are charging without the cord, the LEDs will turn off when the hearing aids are
fully charged to preserve the on-board battery.

Operation | 98 | Operation
Charging Your Premium
Charger
• While charging the on-
board battery with the
power cord, the 4 LEDs
will be:
– Glowing while charging
– Solid when charged
• When charging the hearing aids without the
power cord attached, the LEDs turn off after 10
seconds�
• To illuminate LEDs, remove a hearing aid from
its charging port/post for three seconds and then
replace it� LEDs illuminate for 10 seconds before
turning off again�
– 4 Solid > 75%
– 3 Solid < 75%
– 2 Solid < 50%
– 1 Solid < 25%
– 1 Blinking = Charge Low
Power On & Off
ON - The hearing aids will power on automatically after
removing them from the charger� There is a delay
that allows you time to insert your hearing aid into
your ear�
ON - If the hearing aid is manually powered off, pressing
the user control for three seconds will power it
on� The delay exists to give you time to insert the
hearing aid into your ear�
OFF - The hearing aids will power off automatically when
placed in the charging port/post and charging
begins�
OFF - The hearing aids can be powered off manually by
pressing the user control for three seconds�

10 | Premium Charger Care
Premium Charger Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
No LED
indicator
when hearing
aids are
inserted into
the charging
port/post
Incorrect
hearing aid
orientation
Reposition your hearing
aids in the charging port/
post�
Depleted on-
board battery
Connect the power supply
cord to your premium
charger and plug it into
the wall� The on-board
battery LEDs will turn
on for a few seconds to
indicate connection to the
power source� If they do
not, contact your hearing
professional�
Red blinking
LED next
to charging
port/post
Fault occurred
Remove your hearing aids
from the charging port/
post, wait until the LED
turns off, then re-insert�
If the red blinking LED
persists, contact your
hearing professional�
While
charging
hearing aids,
no LEDs are
illuminated
On-board
battery save
mode
To illuminate LEDs,
remove hearing aid from its
charging port/post for three
seconds, then re-insert it�
LEDs will remain illuminated
for 10 seconds�
Troubleshooting Guides | 11
Premium Charger Care
• Keep your charger clean� Heat, moisture and
foreign materials can result in poor performance�
– Using the provided cleaning brush keep
the charging ports/posts and hearing aid
microphones clear of debris�
– Do not use water, solvents or cleaning fluids
to clean the charger�
– Keep lid closed as much as possible to avoid
dust and debris build-up�
– Store your charger in a clean and dry location,
such as a dresser or shelf rather than the
bathroom or kitchen�
• To ensure the longest life of your rechargeable
hearing aid batteries and the batteries in your
premium charger:
– Fully charge hearing aid batteries every night�
– Do not expose to excess heat, i�e� do not store
on a window sill or in a hot car�

Premium Charger Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Hearing aids
whistling in
the charger
Incorrect
hearing aid
orientation
Reposition your hearing
aids in the charging ports/
posts� Confirm that the
charging LED begins to
glow�
Depleted on-
board battery
Your premium charger’s
on-board battery may
be fully depleted� Apply
external power to your
premium charger� If you
do not have the cord,
push and hold the hearing
aid’s user control for three
seconds to turn it off�
Regulatory Information | 1312 | Troubleshooting Guides
Safety Information
INTENDED USE: This hearing aid charger is intended to charge
lithium-ion rechargeable hearing aids, and is to be used with the patient’s
selected hearing aid solution� For information about your hearing aid, please
consult the hearing aid specific Operations Manual�
Your premium charger should not be used during an MRI procedure or in a
hyperbaric chamber�
Your premium charger is not formally certified to operate in explosive
atmospheres such as may be found in coal mines or certain chemical factories�
10% rH
95% rH
-10 C
45 C Your charger should be stored and transported within
the temperature, humidity, and pressure ranges of -10°C
(14°F) to +45°C (113°F),10%-95% rH, and 70 kPa – 106 kPa
(equivalent to altitudes from 1,200 ft (380 m) below sea level
to 10,000 ft (3,000 m)�
The charging temperature range is between 10°C (50°F) and 40°C (104°F) and
between 10%-95% RH and 70 kPa-106 kPa�
Caution:
• If the charger is hot, do not touch it until cool�
• If the charger is not working, do not disassemble� Due to a shock hazard, please
send in for repair�
• Keep out of reach from children� Do not ingest anything in the package,
including desiccant, cleaning tool, etc�
• Any cords and AC adapters must be approved or listed by a Nationally
Recognized Testing Laboratory�
Any serious incident that has occurred in relation to your Starkey device should
be reported to your local Starkey Hearing Technologies representative and
the Competent Authority of the Member State in which you are established� A
serious incident is defined as any malfunction, deterioration in the characteristics
and/or performance of the device, or inadequacy in the device Operations
Manual/ labeling which could lead to the death or serious deterioration in the
state of health of the user, OR could do so upon recurrence�

Regulatory Information | 1514 | Regulatory Information
We are required by regulations to provide the following warnings:
WARNING: Use of wireless hearing aids or charger directly next to other
electronic equipment should be avoided because it could result in improper
performance� If such use is necessary, note as to whether your hearing aids and
the other equipment are operating normally�
WARNING: Use of accessories, components or replacement parts other
than those provided by the manufacturer of your hearing aids or charger could
result in increased electromagnetic emissions and decreased electromagnetic
immunity and could result in degradation of performance�
WARNING: If Portable Radio Frequency communications equipment is
used closer than 30 cm (12 inches) from your hearing aid or charger, degradation
of the performance of your hearing aid or charger could result� If this occurs,
move away from the communications equipment�
DO NOT OPEN HEARING AID OR CHARGER,
NO USER-SERVICEABLE PARTS INSIDE
The Premium Standard Charger and Premium Custom Charger have a rating of IP
21 per IEC 60529� This means the unit is protected against solid objects over 12
mm, such as fingers and falling water drops, such as condensation�
The service life of both the Premium Standard Charger and Premium Custom
Charger is 3 years�
The Premium Standard Charger and Premium Custom Charger have been tested
to, and have passed, the following emissions and immunity tests:
• IEC 60601-1-2 radiated and conducted emissions requirements for a Group 1
Class B device as stated in CISPR 11�
• Harmonic distortion and voltage fluctuations affecting the power input source
as stated in Table 2 of IEC 60601-1-2�
• RF radiated immunity at a field level of 10 V/m between 80 MHz and 2�7 GHz
as well as higher field levels from communications devices as stated in Table 9
of IEC 60601-1-2�
• Immunity to power frequency magnetic fields at a field level of 30 A/m and
proximity magnetic fields as stated in Table 11 of IEC 60601-1-2�
• Immunity to ESD levels of +/- 8 kV conducted discharge and +/- 15 kV air
discharge�
• Immunity to Electrical fast transients on the power input at a level of +/- 2 kV at
a 100 Hz repetition rate�
• Immunity to Surges on the power input of +/- 1 kV line to line�
• Immunity to conducted disturbances induced by RF fields on the power input
as stated in Table 6 of IEC 60601-1-2�
• Immunity to voltage dips and interruptions on the power input as stated in
Table 6 of IEC 60601-1-2�
FCC NOTICE
These devices comply with part 15 of the FCC rules and with ISED Canada
license-exempt RSS standards� Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause
undesired operation of the device�
Note: The manufacturer is not responsible for any radio or TV interference caused
by unauthorized modifications to this equipment� Such modifications could void
the user’s authority to operate the equipment�

Regulatory Information | 1716 | Regulatory Information
INSTRUCTIONS FOR DISPOSAL OF OLD ELECTRONICS
Starkey Hearing Technologies encourages, the EU requires, and your local
community laws may require, that your hearing aids and charger be disposed of
via your local electronics recycling/disposal process�
The instructions below are provided for the benefit of disposal/recycling
personnel� Please include this manual when disposing of your charger�
FOR DISPOSAL/RECYCLING PERSONNEL ONLY
These premium chargers contain a Lithium-Ion Polymer battery� To remove the
battery from the charger, follow one of two options:
Option 1
• Insert pry bars between the plastic and the microUSB metal housing (top and
bottom)
• Pry apart to break the seam
• Clip battery wires and dispose battery
Option 2
• Using the style groove as a guide, sever the plastic case on all 4 sides with a
dremel blade, ultrasonic knife, hot wire, or band saw blade
• In each case, establish a limit guide so entrance over 3/32 inch beyond the
outer shell is prevented
• Clip battery wires and dispose battery
Starkey Hearing Technologies
6700 Washington Ave� South
Eden Prairie, MN 55344 USA
Starkey Laboratories (Germany) G�m�b�H
Weg beim Jäger 218-222
22335 Hamburg
Germany
Class II Device
Waste from electronic equipment must be
handled according to local regulations
Consult Operations Manual
Keep dry
Symbol Symbol Meaning Applicable
Standard
Symbol
Number
Manufacturer symbol – To identify the
manufacturer of a product
Manufacturer BS EN ISO 15223-1:2021 5�1�1
EEA/EU/EC European Authorised
Representative symbol
Authorized
representative in the
European Community
BS EN ISO 15223-1:2021 5�1�2
Date of manufacture symbol – To indicate the
date on which a product was manufactured
Date of Manufacture BS EN ISO 15223-1:2021 5�1�3
Indicates the manufacturer’s catalogue
number so the medical device can be
identified
Catalogue Number BS EN ISO 15223-1:2021 5�1�6
Serial Number BS EN ISO 15223-1:2021 5�1�7
Medical Device BS EN ISO 15223-1:2021 5�7�7
Keep Dry BS EN ISO 15223-1:2021 5�3�4
Temperature Limit BS EN ISO 15223-1:2021 5�3�7
Humidity Limitation BS EN ISO 15223-1:2021 5�3�8
Caution BS EN ISO 15223-1:2021 5�4�4
General warning sign
EC 60601-1, Reference
no� Table D�2, Safety
sign 2
ISO 7010-
W001
Refer to instruction
manual/booklet
EC 60601-1, Reference
no� Table D�2, Safety
sign 10
ISO 7010-M002
WEEE (Waste Electrical and Electronic
Equipment) Directive symbol
Collect Separately DIRECTIVE 2012/19/EU
(WEEE) Annex IX
Class II or double insulated electrical
appliance symbol
Class II equipment IEC 60417
Reference no� Table D�1
Symbol 9 (IEC
60417- 5172)
Direct current IEC 60601-1
Reference no� Table D�1
IEC 60417-
5031
Norma Oficial Mexicana logo
NOM Certification
symbol Norma Oficial Mexicana N/A
Korea KCC Mark KS A 0062 N/A
Degree of protection IEC 60601-1 (IEC 60529)
Table D�3 Code 2
Recycling Symbol
European Parliament
and Council Directive
94/62/EC
Annex I-VII

NotesNotes

©2022 Starkey Laboratories, Inc� All Rights Reserved� 86619-007 4/22 BKLT3134-01-EE-SC
The Starkey logo and Starkey Hearing Technologies are trademarks of
Starkey Laboratories, Inc�