Striking energy G5 User manual

G5
Instruction Manual
V1.0

Introduction
Congratulations on purchasing what we believe is the highest quality Infrared Heater in South Africa.
Our 15 year’s experience in designing effective Infrared heaters resulted in our latest model range the
Generation 5, or G5 for short
It will provide you with years of economical and effective heating. Our heaters are virtually
maintenance free and easy to install.
Reading this instruction manual will assist you to properly install and operate your new infrared
heater.
The following Features distinguish the Gen 5 from the competition:
•New style full and low profile designs
•German Miro reflector (96% electricity converted to heat)
•Leading Schott Nextrema glass cover (*)
•Completely rust free: units are constructed from high grade aluminium and stainless steel
•Elements are quick and easy to replace
•Manufactured in South Africa, parts available locally
•Dimmable to control heat and save electricity (dimmer sold separately)
Gen 5 Models and Variants
We have the following Gen 5 Model available.
Models
G5 Glow
G5 Carbon
G5 Gold
G5 Ruby
Wattage
900 watt
Carbon
2000 Watt
ULG+
500, 900
and 1800 ( 2 x 900)
1500, 2000
and 3000 ( 2 x 1500)
1500, 2000
and 3000 ( 2 x 1500)

Safety Information
Please follow the safety instructions below before installation and when using the appliance:
Installation
•The appliance must be installed by a qualified electrician in accordance with relevant local building
and fire safety regulations.
•When installing the heater, ensure that the lower edge of the unit is at least 180 cm from the ground
and the safety clearances from the wall and ceiling set out in this manual are maintained. Always
maintain a distance from the heating surface of tof at least 150 cm from textiles, cloth and other easy
inflammable soft materials.
•The heater must be properly fixed using the supplied brackets with permanent wall plugs and/or
screws.
•The heater must always be earthed.
•If the heater is installed without a plug, or with other means for disconnection from the supply, a
double pole isolator should be used.
•When installed in a bathroom/jacuzzi area, the heater, switches, and other controls must be
positioned out of reach of anyone in the bath/jacuzzi.
•The heater should be installed only on cement, steel, or concrete surfaces and proper insulation must
be ensured if installing on a wooden surface.
•
Usage
•The unit must only be used with an approved isolating system, which must be built in the existing
electrical installation acc. to the facility regulations. The heater comes as standard with a separate
open-ended cable for connection purposes.
•WARNING: This unit is not equipped with an application to regulate the room temperature. The
heater must not be used in small rooms inhabited by people who cannot leave the room unaided,
unless constant supervision is ensured.
•CAUTION: Some parts of the unit get very hot and may cause burns! high cautiousness is imperative,
if children or persons with reduced physical, sensory or mental abilities or lack of experience and/or
knowledge. are present in the room.
•The cable must not be crushed, squeezed or damaged. If damaged, it must be replaced by the
manufacturer, its service agent, or similarly qualified persons to avoid any hazards.
•Do not cover either part of the front or the entire front of the radiant heater. Do not touch any part of
the heater during operation and up to 30 minutes after switching it off.
•Ensure that cables, furniture, flammable materials or other objects do not come into contact with the
surface of the radiant heater and never cover the unit. Under no circumstances should the unit be
covered or enclosed with insulating or similar materials. Adequate ventilation sur- rounding the
heater must be ensured at any time. Ledgers, beams and rafters must not be cut into or grooved to
install the infrared heater.
•Disconnect the heater from the power supply before cleaning it, adjusting the angle or removing it
from the wall/ceiling. Wait until the heating elements are not glowing any more and the housing is
noticeably cooled down.
•The Quartz Halogen or Carbon elements must never be touched, as this may cause premature
element failure. If the elements are touched, refer to the paragraph titled “Cleaning the heater” on
page 8 and follow the instructions carefully before switching on the heater.
•Remove the foam that protects the lamp during transit before operating the heater.
•Always remember to switch off the unit after use.

Included in the box
Your new Striking Energy G5 infrared heater (two 4 mm hex screws already located in the bracket
slot on the heater).
Sealed packet with the following items:
One or Two wall brackets (depending on Model)
2 or 4 x 6 mm Wall screws (to mount brackets to the wall)
Two 4 mm hex nuts
Instruction Card
Heater Installation
Safe Distances (Wall and Ceiling)
The following safe distances should always be adhere to. Always ensure that heaters are mounted
on non-combustible material.

Unpacking
•Carefully remove the heater from the box.
•Remove all plastic, white polystyrene and/or any other packing aids.
•Remove the protective foam or any other packaging material from behind the element.
•Ensure that all parts (see Included in the box below) are retrieved from the box.
•Never touch the Quartz Halogen elements. If you do need to clean the element before
switching the heater on for the first time, please refer to the paragraph titled “Cleaning the
heater” and follow the instructions carefully.
Choosing position to install
Understanding the characteristics of infrared heat will help you select your ideal position. This is not
an exact science and this discussion can serve as a guideline..
Height vs wattage: The heater has an 80-85º spread angle, meaning that the higher the installation,
the less heat reaches the target. The ideal height for a 1500 watt heater is between 1.8 m and 2.5 m.
If installation is only possible higher than 3 m, then consider the 3000 watt heater. Sometimes it is
more economical in terms of cost to rather use a 3000 watt heater at a height of 3.5 m, than two
1500 watt heaters at the same height.
Position the heater according to the heat spread. You can use the diagram below to decide on the
optimal height to mount your new heater. It is based on an average level of optimal comfort for
each heater and is generally the optimal heigh you could choose.
Shade: Think of infrared heat as being similar to light rays, which means it can cast shadows. Imagine
your heater is a light. The shaded areas will not receive direct heat, although it receives a lower level
of “scattered” light. The more heaters you install in an area, the higher the “scattered heat” will be.
If you use more than one heater in a specific area, try and position them either in a zig-zag pattern
or opposite each other.
Direction: At 12 o’clock (noon) the sun shines almost directly from above and is warmer than during
early morning, because there are less shaded areas. This is the same with infrared. The larger the
angle of installation (when wall mounted) the more shade there is. For safety reasons, units
connected to sensors and/or dimmers must not be installed facing downwards.
Current available: Each 1500 watt heater draws about 8 ampere, while a 3000 watt heater draws
about 16 ampere. A typical residential “trip switch” can accommodate two 1500 watt heaters or one
3000 watt heater. If you require more than that, you will have to run a separate supply from the
distribution box. Industrial clients must ensure that they have sufficient amperes available for larger
installations. To be legally complaint, all installations must be done by an electrician.
Location: Always keep the area that you are living in, as well as the positioning of the installation
(e.g. south) in mind. You will have to compensate for this when choosing the optimal place and angle
of installation. You can either install more heaters by moving them closer together, or use the
double element heaters.
Fitment

The decision as to the positioning of the heaters as well as the quantity is discussed on our
document :xx”
1. Decide on the position / location (See
page 5 and 6)
2. Mark two holes 50mm from each other
on the same horizontal level where the
heater must be installed
3. Drill a 6 mm hole about 70 mm
deep on both positions
The Raw plugs do offer substantial
improved grip
Wall installation
4. Fix the Wall bracket with the 2 x
supplied Raw plugs - If installing on non
concrete surface use string enough
screws that are minimum of 3.5mm
thickness and 25mm length
5. Fix the heater to the brackets using
the supplied M4 hex bolt.
6. Tighten the screws with spanner or
pliers
Ceiling Installation
1. Fix the top part of the ceiling bracket
bracket with the 2 x supplied Raw plugs
2. Fix the heater to the bottom plate
of the brackets using the supplied
M4 hex bolt. Ensure that the M6
countersink screw is in position as
per the diagram

3. With the electrical cable NOT
connected, screw the 2 parts together
until the bottom heater portion is
securly fit to the top bracket
4.
Electrical Installation
Connect the electrical wire to the supply as per
building regulation
•The heater are fitted with a silicone
cable that is specified to handle the
body temperature. Under no
circumstances can must the cable be
replaced with a different type
•The cable can be shortened should it be
required
•
Operating the heater
Maintenance
Cleaning
Replacing Element
Technical Data
Series
G5 Glow
G5 Carbon
G5 Gold
G5 Ruby
Models
G5 C 900
Glow
G5 + 2000
Glow
G5 + 2000
Hex
G5 C 500 /
900
G5 C 1800
G5 Gold
1500 /
2000
G5 Gold
3000
G5 Ruby
1500/2000
G5 R 3000
Dimensions
605mm
(W)
x 114mm
(H) x
605mm
(W)
x 142mm
605mm
(W)
x 142mm
370mm
(W)
x 94mm
735mm
(W)
x 94mm
370mm
(W)
x 114mm
(H) x
735mm
(W)
x 114mm
370mm
(W)
x 114mm
735mm
(W)
x 114mm

155mm
(D)
(H) x
155mm (D)
(H) x
155mm (D)
(H) x
140mm (D)
(H) x
140mm (D)
140mm
(D)
(H) x
140mm (D)
(H) x
140mm (D)
(H) x
140mm (D)
Weight
1.5kg
1.5kg
1.5kg
1.5kg
1.5kg
1.5kg
1.5kg
1.5kg
1.5kg
Materials used
Powder coated 6063 Aluminium Extrusion, Stainless Fasteners
Heating
Technology
Medium
Wave
0.9Kw
Medium
Wave 2Kw
Medium
Wave 2Kw
Medium
Wave 0.5
or 0.9Kw
Medium
Wave 2 x
0.9Kw
Short
Wave 1,5
or 2Kw
Short
Wave 3Kw
Short Wave
1,5 or 2Kw
Short Wave
3Kw
Miro reflector with 96% deflectability
Technical
Specification
Operating Voltage
220-240
V AC ~,
50/60 Hz
220-240
V AC ~,
50/60 Hz
220-240
V AC ~,
50/60 Hz
220-240
V AC ~,
50/60 Hz
220-240 V
AC ~,
50/60 Hz
220-240
V AC ~,
50/60 Hz
220-240
V AC ~,
50/60 Hz
220-240 V
AC ~,
50/60 Hz
220-240 V
AC ~,
50/60 Hz
Power @ 230 volt
900 watt
2000 watt
2000 watt
500 / 900
watt
1800 watt
1500 /
2000 watt
3000 watt
1500 /
2000 watt
3000 watt
Current
3.9
8.7
8.7
2.17 / 3.9
7.82
6.5 / 8.7
13
6.5 / 8.7
13
Power Card
0,9m
0,9m
0,9m
0,5m
0,9m
0,9m
0,9m
0,5m
0,5m
Max. housing
temperature (Top
and back)
≤ 150 °C
≤ 150 °C
≤ 150 °C
≤ 100 °C
≤ 100 °C
≤ 150 °C
≤ 150 °C
≤ 150 °C
≤ 150 °C
Lux Glow
Min - Max
Installation height
1.8m -
2.4m
1.8m -
2.4m
1.8m -
2.4m
1.8m -
2.4m
1.8m -
2.4m
1.8m - 3
m
2.2m - 4
m
1.8m - 3
m
2.2m - 4
m

Dimensions

Warranty Information
Striking Energy. - STANDARD EQUIPMENT WARRANTY
Striking Energy warrants that all Striking Energy. manufactured equipment will be free of any defect
in materials or workmanship for the following period:
G5 Space Heaters - 5 years (Excluding coastal usage)
G5 Coastal Usage –1 Year (replicable reflector)
All electronic components - 1 year.
Warranty begins from the date of shipment from a Striking Energy facility. The warranty is extended
to customers and applies to all Striking Energy manufactured equipment purchased, installed, and
used for the purpose for which such equipment was originally designed. The above warranties cover
only defects arising under normal use and do not include malfunctions or failures resulting from
misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with
product instructions, acts of nature, or improper installation or repairs made by anyone other than
Striking Energy or a Striking Energy authorised third-party service provider. Striking Energy reserves
the right to substitute functionally equivalent new or serviceable used parts.
WARRANTY CLAIMS AND PROCEDURES
•During the applicable Standard Equipment Warranty Period outlined above, customer’s sole
and exclusive remedy for any breach of the Standard Equipment Warranty will be, at Striking
Energy’s sole discretion and option, the repair or replacement of the defective product.
Components that customer claims to be defective must be available to Striking Energy for
inspection and evaluation. To be entitled to rights under the Standard Equipment Warranty,
the customer must notify Striking Energy in writing within thirty (30) days after discovering a
suspected defect in any product, but in any event prior to the expiration of the applicable
Standard Equipment Warranty Period. Notice to a Striking Energy dealer, systems integrator,
sales representative or other third party is not notice to Striking Energy. Following its receipt
of any such customer notice, Striking Energy will determine whether the reported problem is
covered by this Standard Equipment Warranty. If Striking Energy determines that the
problem is covered, Striking Energy will authorise repair or replacement of the defective
product, as deemed appropriate by Striking Energy in its sole discretion.
•Before shipping any product to Striking Energy, the customer must obtain a written return
authorization from Striking Energy, and provide any proof of warranty eligibility requested
by Striking Energy. Any product received by Striking Energy without a return authorization
may, at Striking Energy’s option, be returned to the customer collect. If a warranty
replacement part is required, customer shall provide Purchase Order to Striking Energy prior
to shipment of the replacement, to guarantee the return of the rejected unit. Purchase
Summary
This passage explains the procedures and conditions for making warranty claims for products
manufactured by Striking Energy. If a customer discovers a defect in a product, they must notify
Striking Energy in writing within 30 days of discovering the defect. If Striking Energy determines
that the reported problem is covered by the warranty, the customer must obtain a return
authorization from Striking Energy before shipping the defective product to a service facility
designated by Striking Energy. Striking Energy will then provide new or refurbished equipment to
replace the defective equipment. However, Striking Energy is not obligated to service or replace
equipment that has been damaged or modified, or to provide support for third-party software.

Order is valid until suspected part is received and warranty is confirmed by assessment.
Once a return authorization is obtained, the customer is responsible for packing and
shipping the product/component to which its warranty claim relates to a service facility
designated by Striking Energy, within thirty (30) days after receipt of the return
authorization. Upon receipt of replacement equipment (or part thereof), customer has thirty
(30) days to tender the defective equipment (or part thereof) to the return carrier for
shipment to the service center designated by Striking Energy. If customer does not timely
return the defective equipment (or part thereof), Striking Energy shall invoice customer for
the list price of such equipment (or part thereof), plus applicable shipping. Such failure to
return the equipment (or part thereof) may, in Striking Energy’s discretion, be grounds for
termination of the warranty and/or suspension of any future advance exchange privileges
until such outstanding defective equipment has been returned.
•Striking Energy will provide customer with new, rebuilt, refurbished or alternate equipment
(or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to
replace eligible defective equipment (or part thereof). Any alternate equipment (or part
thereof) will meet or exceed the specifications of the replaced equipment (or part thereof).
Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect
performance. Unless otherwise specified by Striking Energy in writing, repaired or replaced
equipment (or parts thereof) are covered only for the remainder of the term of the
applicable Standard Equipment Warranty. All defective equipment (or parts thereof)
replaced by Striking Energy become the property of Striking Energy. Striking Energy has no
obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that
has been damaged, modified, abused, misused or over-used as determined by Striking
Energy or has been used with non-Striking Energy supplies or products that have caused
damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or
part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any
equipment (or part thereof) if the same would interfere with, impede or be redundant with
normal or scheduled maintenance of such equipment (or part thereof); (iv) service,
exchange or otherwise replace any equipment (or part thereof) that is within sixty (60) days
of the end of its production life; or (v) provide any 3rd party application software support or
service involving application hardware or replace any accessories. If Striking Energy elects to
perform any such services at customer’s request, then such services will be deemed a
service call and all labor, parts and materials used for the service call will be charged at
Striking Energy’s then- prevailing rates.
EQUIPMENT WARRANTY EXCLUSIONS
Striking Energy does not warrant or guarantee, and is not responsible for:
•Any heating element.
•Defects, failures, damages or performance limitations caused in whole or in part by (A)
power failures, surges, fires, floods, snow, ice, lightning, excessive environmental heat or
cold, highly corrosive environments, salt deposit from sea spray, accidents, actions of third
parties, or other events outside of Striking Energy’s control, or (B) customer’s abuse,
mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorised
attempts to repair or alter the equipment in any way. Customer must provide qualified
technical personnel to maintain and repair the equipment.
•Alterations and/or Modifications to any part of Striking Energy’s product, without Striking
Energy’s written authorization unconditionally VOIDS the Striking Energy Standard
Warranty. Equipment built to customer’s specifications that are later found not to meet
customer’s needs or expectations.

•The performance of the equipment when used in combination with equipment not
purchased, specified, or approved by Striking Energy.
•Batteries and other consumable goods.
•Wearable items, such as elements, tooling, cables, part harnesses, contacts etc.
ADDITIONAL WARRANTY NOTES
1. OEM or third-party equipment that is incorporated into Striking Energy equipment is
covered under the applicable Striking Energy Standard Equipment Warranty unless the OEM
or Third-Party equipment carries its own limited warranty, in which event the OEM or third-
party warranty will apply to such equipment incorporated into Striking Energy equipment.
For example and not limitation, PCs, LCDs, PLCs, motors and drives are OEM products that
have a limited 1 year manufacturer’s warranty.
2. Items Sold As Resale. Items sold as resale are such items that are not manufactured by
Striking Energy but may be utilised in conjunction with or independently of Striking Energy
manufactured equipment (such as computers, printers and network adapters) and shall be
covered only by the specific warranty terms of the supplier or original equipment
manufacturer of those items.
3. The Striking Energy Warranty applies to the original purchaser, and is not transferrable.
Used Equipment.
Updates to these instructions are available
from our
website: visit www.striking.co.za
VERSION 1 April 2023
© Striking Energy