SubC Imaging Rayfin User manual

RAYFIN
Version 2.13 | 2020-07-16 www.subcimaging.com
User Manual

Installing TeamViewer for remote support
1. Ensure the LAN functionality in TeamViewer is enabled (go to Extras > Options
> General > Incoming LAN connections). Using TeamViewer over LAN allows
for much faster operation and better quality. SubC recommends using a LAN
connection whenever possible.
2. You can obtain TeamViewer 8 software from:
https://community.teamviewer.com/t5/Knowledge-Base/Download-TeamV
iewer-8-and-9/ta-p/78348
Contact support
Telephone
[phone]
Email
[email protected]
Web
www.subcimaging.com
Mail
SubC Control Ltd
327 Memorial Drive
Clarenville, NL, Canada
A5A 1R8
3. Install and open Teamviewer on your
computer. You will see a window similar to the
one below.
4. Make note of the Your ID and Password fields.
5. Contact SubC tech support and provide them
with your codes; they now have remote
access and can help with any issues that may
arise.
Support Engineered in Canada

3
Please read this manual carefully before setting-up and using your unit. The electronic version of this document is the controlled copy. Therefore, all printed
versions of this document are uncontrolled.
1. SubC equipment is designed to work at various depth ratings on unmanned vehicles. Designs are tested to their full pressure rating. Production units are
pressure-tested to a nominal rating to ensure no leaks. If using our equipment on vehicles containing people, you do so at your own discretion as
SubC does not certify equipment for direct human contact underwater. Manned submersibles require equipment to have additional pressure-testing
to ensure safety.
2. The camera has been designed for subsea usage. Observe the operating temperature specifications before prolonged usage in air. If camera is running
in a warm environment (>20C), it automatically reduces the clock speed and decreases performance. Run the camera in water.
3. The power supply is polarized. Ensure the correct polarity is used before plugging into the unit. There are many built-in protections on the camera pins,
however, incorrect electrical connections may still damage the internal electronics. See your camera’s datasheet for correct wiring. Some equipment
has a custom pinout selected at point of sale. Check your documentation before powering.
4. Water should not come in contact with the pins on the bulkheads. When not in use, use dummy plugs. If water touches the pins, use contact cleaner
and compressed air to remove the water.
5. Before attaching the connector to the camera, be certain that the pins are aligned, clean and lightly lubricated with appropriate silicone o-ring grease
(Ultimate o-ring lubricant for example http://www.ablesealanddesign.com).
6. All fasteners on the camera are metric. They should be hand tightened during regular maintenance.
7. There is a lithium-ion battery inside the Rayfin. While lithium-ion batteries are very stable, there is always a chance they can generate heat, catch fire or
even explode. Please observe safety precautions when using the camera.
Precautions and Maintenance

4
Best practices for assembling your system
Greasing the Connector/Dummy Plug (ABOVE WATER - DRY MATE ONLY)
A. Connectors must be greased with Molykote 44 Medium (or equivalent)
before every mating. Check the MSDS for your type of o-ring lubricant
before use.
B. A layer of grease corresponding to minimum 1/10 of socket depth should be
applied to the female connector
C. The inner edge of all sockets should be completely covered, and a thin
transparent layer of grease left visible on the face of the connector
D. After greasing, fully mate the male and female connector in order to secure
optimal distribution of grease on pins and in sockets
E. To confirm that grease has been sufficiently applied, de-mate and check for
grease on every male pin then re-mate the connector
O-Ring Lubricant

5
Best practices for assembling your system
For the fundamentals of how to capture excellent underwater photos and detailed video, check out
our Underwater Photography Guide:
http://ftp.subcimaging.com/docs/manuals/SubC_Underwater_Photography_Guide.pdf
1. SubC products are designed to run in water. There is built-in thermal protection in our
equipment, however, we cannot guarantee performance in air.
2. The camera, LED, and laser should be attached to a solid mounting point with either stainless
steel hose clamps OR a machined clamp. In between the mount point and the equipment, use
some neoprene rubber, electrical tape, or similar insulation material to prevent corrosion from
dissimilar metal contact.
3. To limit particle backscatter, the LED should be positioned as far away from the camera as
possible in the system while also angling the light so that there is sufficient overlap. The Rayfin
camera field of view is 80 degrees diagonal and the LED’s beam angle is also matched at 80. So
the light should be slightly further from the scene than the camera, which is easily achievable. If it
isn’t set up properly, you may end up with dark corners in the images.
4. When connecting the cables to the equipment, use o-ring lubricant. See page about o-ring
lubricant.
System Hookup
80˚80˚

QUICKSTART
AND SETUP

Included with your shipment:
1. Impact resistant shipping case with designed foam insert
2. Rayfin camera
3. Lasers, calibrated delrin mount and for attachment
4. Aquorea LED(s)
5. Component compartment:
a. 3m straight LED cable to plug into camera.
b. 0.5m Y-splice laser cable to plug into camera
c. 2x Titanium hose clamps for attachment of lasers to the camera
d. High pressure dummy plugs for camera Aux0 & Aux1 bulkheads
e. Test whip bench testing the camera and downloading offline
f. AC cable (matching your region) and AC-DC power supply (24VDC)
g. Cat5e Ethernet cable
6. USB stick with:
a. Windows 10 compatible Rayfin control software
b. Product manuals
c. QC documentation.
7. Documentation: complete QA checklist, pressure test certificates, packing
list, datasheets and quick start guide. (under the lid foam)
Packaging and Quality Control
1
2
3
4
5
6
7

Required Components
Rayfin Interface cable
Windows PC or laptop AC-DC power supply (24VDC)
Cat5e Ethernet cable AC cable
1. Follow the Rayfin manual instructions for “Software Install and
Connect”
2. Plug the 13-pin interface cable into camera.
3. Connect interface box Ethernet cable to the network or a router with
DHCP. The Windows PC or tablet has to be on the same network as
the Rayfin.
4. Connect the AC power supply cable to the interface box and plug in.
AC-DC power
supply
Interface cable
Cat5e Router or
network
PC or laptop (for control)
APPROVED: 2019-11-21
Software: AR
Electrical: CC
Production: JMH
HDE: Ethernet Quickstart
Bench testing the camera

Required Components
Rayfin Interface cable
Windows PC or laptop AC-DC power supply (24VDC)
Cat5e Ethernet cable AC cable
HD-SDI cable
1. Follow the manual instructions for “Software Install and Connect”
2. Plug the 13-pin interface cable into camera.
3. Connect interface box Ethernet cable to the network or a router with DHCP.
The Windows PC or tablet has to be on the same network as the Rayfin.
4. Connect the AC power supply cable to the interface box and plug in.
5. Immediately after powering on the Rayfin camera, the bootup screen should
be visible on the HD-SDI monitor. It will say “RAYFIN” then a few seconds later
it will show the SubC logo followed by live video.
6. If you cannot see video on the monitor: In software, ensure the camera video is
being transmitted at a framerate and resolution the ROV system mux can
handle. Ex. 1080/30p is HD-SDI (1.5Gbps) and 1080/60p is 3G-SDI (3Gbps).
AC-DC power
supply Interface cable
Cat5e Router or
network
HD-SDI monitor
HD-SDI cable ROV mux/demux
PC or laptop (for control)
HDC: HD-SDI + Ethernet Quickstart
APPROVED: 2019-11-21
Software: AR
Electrical: CC
Production: JMH
Bench Testing the Camera and Getting Live HD Video

Attenuator
Required Components
Rayfin UHDF Interface cable Cat5e Ethernet cable
24V power supply Fiber optic cable Attenuator
Fiber to HDMI 2.0b 4K HDMI monitor HDMI 2.0b cable
Router or network PC or laptop
1. Follow the manual instructions for “Software Install and Connect”
2. Plug the 13-pin interface cable into camera.
3. Connect interface box Ethernet cable to the network or a router with DHCP
4. Connect the fiber optic cable to the camera. Attach the attenuator to the
end of the fiber optic cable, before plugging into the Fiber-to-HDMI
converter. This protects the SFP module from the high-power laser.
5. Plug the Fiber-to-HDMI converter into the monitor with the supplied HDMI
2.0b cable
6. Connect the AC power supply cable to the interface box and plug in.
7. Immediately after powering on the Rayfin camera, the bootup screen
should be visible on the HDMI monitor. It will say “RAYFIN” then a few
seconds later it will show the SubC logo followed by live video
AC-DC power
supply Interface cable
Cat5e
Fiber optic
cable
Fiber-to-HDMI 2.0b
4K HDMI monitor
Router or
network
PC or laptop (for control)
UHDF: 4K Quickstart
APPROVED: 2019-11-21
Software: AR
Electrical: CC
Production: JMH

TROUBLESHOOTING

Issue Mitigation
JPEG noise filtering
There could be a noise filter applied to JPEG images which cause
textures to be blended. If you have a lot of light, there may not be an
issue.
Take pictures in RAW mode to avoid noise filtering.
The in-water focus range is 0.5m to infinity, in v2.12 and onwards If this is a problem for your application, please let SubC know.
Static IP is a new feature in 2.13.9. It is currently only compatible with
the SAMBA file sharing protocol while on a static network with no
DHCP server.
See Networking Modes
Some virus scanners may flag the Rayfin v2.13.9 installer We are currently working with Microsoft on a fix.
Aquorea LED starts before Rayfin application is ready
When Aquorea is turned on from the Rayfin itself and then powered
down, the LED goes out as soon as the power is cut. Currently,
during the power down process, the LED loses power before
getting the power down command.
Not known to cause any major issues, but please be aware when
using the Rayfin and LEDs in a battery application.
Troubleshooting

13
Issue Mitigation
Camera is returning a loopback IP
(127.0.0.1)
Make sure camera is connected to a device that assigns IP’s (router or modem) and not a
switch.
The camera focuses on foreground
silt in the water column
Autofocus is enabled by default. Change it to manual focus under the Auto/Manual Focus
icon.
Not sure if the serial port is working Do a serial loopback at the end of the camera connector and work back the system until the
loopback is successful. If not successful check topside.
Serial port is working but not getting
correct operation in the camera
Solution a: The selected baud rate may be incorrect.
Solution b: The aux port is set for the wrong transceiver type. Set to RS485 if in RS232 or visa
versa
Solution c: The aux port may not be set for the correct device type. Set to “Pan-Tilt
Emulator”.
Manual exposure is not working Solution a: Manual Exposure is only available with Manual Focus.
Solution b: Exposure can be locked (LockAE or UnLockAE) while in Auto Focus but cannot
be set manually while focus is Auto.
Troubleshooting

If you click on the Gallery icon and receive
the error message below, you must set up
SMB 1.0 (Windows 10). This is required to
interface with the Rayfin's storage over
Ethernet.
1. Click Windows button
2. Type Features
3. Select Turn Windows features on or off
4. Enable SMB 1.0/CIFS File Sharing Support
Media
Reviewing Stills and Video - Troubleshooting (Windows 10)

15
1. Open File Explorer
2. Click Network
3. From the list of connected network devices,
double-click the name of your device
(SUBCRAYFINxxxxx)
4. If a Network Credentials popup displays enter:
Username = subc
Password = password
5. A window will open showing the contents of the network share. You
should see: logs, media, NAS, Scripts, and Settings. If the Rayfin is
properly configured, your videos/stills will be saved to the media folder.
6. If you receive a Network Error:
●Go to Settings option in the Rayfin Control Software
●Select System Info tab
●Note the IP (Connection Address)
●Open Windows Explorer
●Type the IP into the address bar
(eg.\\192.168.2.44\)
Reviewing Stills and Video - Troubleshooting (Windows 10)
Media

SOFTWARE
INSTALL & CONNECT

Page 17
Minimum:
●Operating system: Windows 10
●Processor: 2.6 GHz or faster processor
●Memory: 4GB of RAM or greater
●Video: DirectX 9 graphics device with WDDM 1.0 or higher driver
●Hard disk space: 1.5 GB available hard disk space (*)
●Display: 1280x1024 (^)
Recommended:
●Operating system: Windows 10
●Processor: 2.6 GHz or faster processor
●Memory: 8GB of RAM or greater
●Video: DirectX 9 graphics device with WDDM 1.0 or higher driver
●Hard disk space: 2.5 GB available hard disk space (#)
●Display: Any resolution 1280x1024 or greater (^)
^ - To fit all the components on the screen, a min width is needed. RCS can be run in a smaller window and depending on need, some controls
on the screen may/may not be needed.
# - Could increase over time due to updates.
Note: Can use windows 7, but support for that system ended in January 2020.
System Requirements

18
All software and manuals are supplied on the USB Drive that was
shipped with your camera. If you lose the USB Drive, please contact
[email protected]
Note: Ensure you have administration access and are running Windows
7 or higher before installing software.
1. Open Rayfin Control Software (RCS) from the USB drive
2. Follow the screens to install
3. Select Launch SubC Rayfin Control checkbox
4. When the RCS launches, you should see the video feed in
the top left-hand corner of your screen.
Find the camera you are using in the list Rayfinxxxxx
(xxxxx being the serial #) and click.
Note: If your camera is not displaying, make sure the capture
device hardware is configured, set up correctly, and working.
Updated:
Establishing Connectivity

1. Open Windows Explorer to C:\SubC Rayfin
Control\AdditionalPackages\RayfinUpdater
2. To update firmware: locate files update_firmware.hex
and RayfinUpdater.exe
3. To update Version/ROM: locate files update.zip and
RayfinUpdater.exe
4. To start the updater, drag and drop the
update_firmware.hex or update.zip file into
RayfinUpdater.exe
5. A command prompt like the one in the image will open
6. Enter the Index number that matches your Rayfin (eg. 1
= Rayfin001) and follow any on-screen instructions. Or
you can enter 4 to manually type in the IP address of
the Rayfin to be updated
Update Rayfin Version/ROM and Firmware
Updating

Establishing connectivity with your camera
Click on the Settings icon in the top right-hand corner of your main screen then click the
Communications icon.
AUTO DETECTION
Ethernet: Camera should have been auto-detected and appear under Detected Cameras
(eg. SubCRayfin18812).
MANUAL CONNECTION
There is a short period of time where a camera is available but has not yet been
auto-detected. The software polls every 10 seconds to find cameras. If your Rayfin doesn’t
appear after 10 seconds, you can then manually enter the IP address or serial (SubCxxxxx)
that’s found on the back of the camera in the IP text box and press Connect.
Note:
●Rayfin control can find cameras on your network using the Network Service
Discovery (NSD) protocol. Cameras updated to the most recent version will
broadcast themselves as a network service
●If using a static IP, use the manual connection method
●CAT5E or CAT6 ethernet cables and a gigabit rated router are recommended in
order to provide the bandwidth necessary for streaming or transferring 4K videos.
Ethernet Communication