Sun-Tech ST4910 User manual

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ST4910 Quick Start Guide
Connect, Configure and Assemble
Figure 1: Suntech ST4910
1. Scope:
Focused initial steps to quickly connect the ST4910 to a PC, configure Network Parameter settings using
SyncTrak, and assemble for use. For detailed specifications and programming information please see the
Related Suntech Documentation links below or contact Suntech Support at su[email protected].
2. Related Suntech Documentation:
a. Suntech ST4910 Documentation
b. ST400 Series SIM Card Information
c. ST4000 Series-LED Activity and Diagnostic Guide
d. SyncTrak User Manual
e. Universal Protocol-Asset Tracking
3. Required Resources:
a. HW: Suntech ST4910, 4 assembly screws, Magkey, USB to Micro-USB cable
b. HW: SIM card: Activated, Access Point Name (APN) for carrier/network
c. HW: PH#1 or PH#2 Screwdriver (Torque Driver recommended)
d. HW: PC Computer: Windows 10 recommended
e. SW: Suntech USB Driver: v1.1032.3 or newer, available at [e-mail]
f. SW: Suntech SyncTrak: v5.0.6.5 or newer, available at [email protected]m
4. Connect the ST4910 to a PC
a. Slide end cap off, remove black gasket, and pull PCB and battery from the case, see Figure 2.
Figure 2: Remove components from case.

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b. With the PCB facing “Up” (ST4910 label visible), insert the SIM card before connecting the battery or the
USB to Micro-USB cable between the device and PC, see Figure 3 below. Note: The SIM card will lock
into place once inserted.
Figure 3: Install SIM card
c. Turn the PCB over. Connect the battery with the red wire oriented as shown in Figure 4. The connector
will lock into place when inserted correctly.
Figure 4: Connect battery to PCB
d. Turn the PCB over once again. Insert the Micro-USB connector of the USB to Micro-USB cable into the
port near the ST4910 label and USB connector to the PC. The red and blue LED lights will begin to blink,
see Figure 5, indicating the device is powered up.
Figure 5: Red and blue LED lights begin to blink
5. ST4910 SyncTrak Quick Start Operations
a. Open SyncTrak. The Welcome view is displayed while the program attempts to auto-connect with the
ST4910. Once connected SyncTrak switches to the Network Parameters settings tab, see Figure 6.

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Figure 6: SyncTrak’s Welcome and Network Parameters views
b. If SyncTrak does not auto-connect to the ST4910 check the following:
i. USB to Micro-USB cable connection between the ST4910 and PC.
ii. Battery is connected to the PCB.
iii. Check the COM port assigned to the ST4910. Open Windows Device Manager and expand Ports
(COM &LPT). The ST4910 will connect as “USB Serial Device (COMxx)”, see Figure 7 for an
example. Note: Your PC may assign a different COM port value.
Figure 7: Window's Device Manager: Ports (COM & LPT)
iv. In SyncTrak, click the Comport USB drop down list, highlight the COM port noted in Device
Manager and click the Port Open button, see Figure 8, COM14 used as an example.
Figure 8: Selecting the COM port. click Port Open
c. Click the "Send" button to write settings to the device. SyncTrak will display the device’s returned “OK”
string in the command history indicating success, see Figure 9. The SEND button must be clicked before
navigating to a different tab or closing SyncTrak. If the SEND button is NOT clicked all modified settings
return to prior values.
Figure 9: SyncTrak displaying connected device’s OK confirmation

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d. In most cases SyncTrak will display an error message when out of range values or conflicts between
settings are sent to the device, see Figure 10. If this happens review and evaluate the last change made
in SyncTrak.
Figure 10: SyncTrak error message example
6. Configuring Network Parameters with SyncTrak
The following instructions and settings are the minimum necessary to establish communication between the
Suntech device and network/server, all other device settings will be at default values. NOTE: Incorrect Network
Parameters may prevent the device from connecting with network or server and is not indicative of a failed device.
To fully configure the device please see the Related Suntech Documentation at the beginning of this document or
contact Suntech Support at [email protected].
Figure 11: SyncTrak Network Parameters, default values shown
a. Navigate to the Network Parameters tab, refer to Figure 11 above as needed.
b. Authentication(1000): Refer to the carrier for required SIM card authentication:
i. If using a major carrier's SIM card and are unsure of the APN, select Automatic to start.
ii. If you know the SIM card’s APN, select None and enter the APN in the next field.
c. APN(1001): Enter SIM card’s APN.
d. User ID(1002), User Password(1003), PIN Number1004):
i. If no User ID, Password or PIN is required: select None in Authentication(1000).
ii. Contact Suntech Support if you require the use of the User ID, Password and PIN fields.
e. Server IP(1005): Enter Server IP address (or URL).
f. Server Port(1006): Enter Server Port.
g. Server Type(1007): Select Server traffic type: TCP or UDP.

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h. NOTE: Click the SEND button before next step!
i. Navigate to the Diagnosis tab in SyncTrak to monitor GPS and GPRS Status, most common indications:
i. GPS Status:
1. Fixed: GPS location fix established.
2. Not Fixed: GPS has not established a location fix yet. If inside additional time may be
necessary to establish GPS location fix.
ii. GPRS Status:
1. OK: Device is connected to the carrier network and customer’s server.
2. Limited Service or Server Communication Error: The Server IP or Port is not
correct. There may be network traffic on the SIM card, but the server may not be
receiving all packets from the device.
3. No Network: Device cannot reach the carrier network. Check Authentication(1000) and
APN(1001) settings or the SIM card is not activated.
iii. A correctly configured device will indicate GPS: Fixed and GPRS: OK, see Figure 12.
Figure 12: SyncTrak Diagnosis Tab
j. Navigate to the Command tab.
k. In the drop-down menu select "StatusReq" to send a status report to the Server IP (or URL) defined in
Network Parameters.
7. ST4910 Assembly
a. Disconnect the USB to Micro-USB cable from the PCB.
b. Slide the battery with connected PCB back into the ST4910 case in the same orientation as received, see
Figure 13:
Figure 13: Final Assembly
i. The PCB is oriented with the ST4910 label facing “Up”.
ii. Slide the battery with attached PCB into the case.
iii. Carefully stretch the black gasket around both the battery and PCB.
iv. Seat the black gasket. To maintain IP67 rating, ensure the indented side of the gasket is mated
with the raised inner edge of the ST4910 case, see Figure 14.

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Figure 14: Seating the gasket onto the ST4910 case
v. Slide the end cap back onto the ST4910, ensure the black gasket is not pinched. Attach the end
cap to the ST4910 case with the 4 black assembly screws:
1. Use a PH#1 or PH#2 Screwdriver or torque driver (recommended).
2. Torque setting: 5.2 +/- 0.2 in-lbs
3. NOTE: Do not over tighten assembly screws.
c. The ST4910 can be powered on and off after assembly with the provided MagKey. See Figure 15 for
proper placement. Review Table 1 for LED indications, please see Related Suntech Documentation for
additional details.
Figure 15: MagKey and LED Port Location
Table 1: LED flash pattern when using MagKey
Action
MagKey in Position
LED Flash Pattern
Turn Device ON
3 s or longer
3 Red, then when GPRS: OK, 1 Blue
Turn Device OFF
3 s or longer
2 Blue, then 15 Red
Check Status
~ 1 s
2 Red=OFF
2 Blue=ON
End of Document