
User's Manual
12
APPENDIX
The SunÞre AmpliÞer is expertly
designed and built to provide years of
trouble-free performance. Most prob-
lems that occur can usually be solved
by checking your setup or making
sure that the audio and video compo-
nents connected to the processor are
on and fully operational.
The following information will help
you deal with common setup problems
you may experience during normal
use of your unit. If the problems still
persist, please contact your SunÞre
Dealer for assistance.
No sound from one or
more speakers
• Speaker cables may have
come undone. Turn off your
system and check the cables,
and tighten the ampliÞer and
speaker binding posts.
• Broken audio cable.
• The preampliÞer balance level
is low for the channel con-
cerned.
• The preampliÞer Mute switch
is on, or an external processor
loop or a tape monitor loop is
engaged.
The ampliÞer shuts down
often or the line fuse blows
often
• Check that the positive and nega-
tive speaker wires are not shorted
together.
• Make sure that no speakers are
shorted internally. If you have an
ohm-meter, disconnect the speaker
wires and measure the resistance
between the speaker’s positive
and negative terminals. If the read-
ing is less than 2 ohms, the speak-
ers may have an internal short.
Measure all speakers and check
their impedance speciÞcations.
• If you have connected speakers
in Parallel, the overall impedance
may be too low. It is recommended
that you rearrange the speakers
in Series to increase the overall
impedance, thus taking some of
the load off the ampliÞer.
• Make sure that the ampliÞer
has good ventilation and is not
overheating. If the ampliÞer is in
a closed rack, open up the rear
panel or use a quiet fan for im-
proved ventilation.
A Hum is heard in your
speakers
This problem is more than likely
caused by a “ground loop” in your sys-
tem, rather than a fault in the ampliÞer.
Follow these steps to isolate the main
cause of the hum, there may even be
more than one.
• Remember to turn off all
components in your system,
including the ampliÞer, before
disconnecting or connecting
any cables.
• Disconnect all cables which
come from outside the room,
and check if the hum goes
away. This includes such
connections as cable TV,
satellite TV, or roof top an-
tennas. Make sure that they
are disconnected where they
Þrst enter the room, so they
are making no connection to
the preampliÞer or the TV, or
any other component. If the
hum is caused by the cable
TV line, then you will need a
“ground loop isolator.” This is
an inexpensive device Þtted in
line with the coaxial cable feed.
Contact your cable company or
your SunÞre Dealer for assis-
tance.
• Disconnect all connections
from the preampliÞer to your
TV, VCR or DVD.
Troubleshooting Guide
• Disconnect any component
which has a grounded power
cord.
• If the hum persists, disconnect
all the source components one
at a time from the back of the
preampliÞer, until you identify
the problem.
• Ground loop isolators are avail-
able for audio lines and video.
You can ask your SunÞre
Dealer for assistance.
• Try moving the speaker cables
away from any power cords.
Try just one speaker, connect-
ing it to each ampliÞer channel
and see if one channel is bad.
• If you are still having a prob-
lem, remember that SunÞre’s
dealers and technical support
staff will assist you.
Other causes of noise
• Speaker noise may also be
caused by interference or
noise on your AC line. Make
sure there are no large ap-
pliances sharing the line, or
halogen lamps or light-dimming
Triac devices.
• Try connecting your system to
another AC socket on a sep-
arate line.
• Keep power cords away from
audio cables.
• Do not place the preampliÞer
directly on top of the ampliÞer.
• If the hum is heard from within
the ampliÞer and not through
the speakers, this may also
be caused by interference on
the AC or DC lines. The power
transformers may turn this
interference into an audible
noise. Internal hum can be
made worse by a shelf or cabi-
net resonating, so try moving
the ampliÞer to another shelf.