
User's Manual
16
APPENDIX
The SunÞre AmpliÞer is expertly
designed and built to provide years of
trouble-free performance. Most prob-
lems that occur can usually be solved
by checking your setup or making
sure that the audio and video compo-
nents connected to the processor are
on and fully operational.
The following information will help
you deal with common setup problems
you may experience during normal
use of your unit. If the problems still
persist, please contact your SunÞre
Dealer for assistance.
No sound from one or
more speakers
• Speaker cables may have come
undone. Turn off your system and
check the cables, and tighten the
ampliÞer and speaker binding
posts.
• Broken audio cable.
• The preampliÞer volume level is
low for the channels concerned.
Recheck the preampliÞer calibra-
tion procedure.
• The preampliÞer Mute switch is on,
or an external processor loop or a
tape monitor loop is engaged.
• Check that your preampliÞer or
source is running the correct sur-
round sound mode. Maybe it is set
for stereo when you were expect-
ing 5.1 surround sound.
• Check in case any missing chan-
nels have been turned off in a
preampliÞer setup menu. For
example, the center ampliÞer
channel will not receive a signal
if the preampliÞer has been set to
"Phantom."
• The Auto/on/off switch might be in
the off position.
• One of the fuses for the current
source outputs may have blown.
The ampliÞer shuts down
often or the line fuse blows
often
• Check that the positive and nega-
tive speaker wires are not shorted
together.
• Make sure that no speakers are
shorted internally. If you have an
ohm-meter, disconnect the speaker
wires and measure the resistance
between the speaker’s positive
and negative terminals. If the read-
ing is less than 2 ohms, the speak-
ers may have an internal short.
Measure all speakers and check
their impedance speciÞcations.
• If you have connected speakers
in Parallel, the overall impedance
may be too low. It is recommended
that you rearrange the speakers
in Series to increase the overall
impedance, thus taking some of
the load off the ampliÞer.
• Make sure that the ampliÞer has
good ventilation and is not over-
heating. Use the crystal base to al-
low good airßow underneath. If the
ampliÞer is in a closed rack, open
up the rear panel or use a quiet fan
for improved ventilation.
A Hum is heard in your
speakers
This problem is more than likely
caused by a “ground loop” in your sys-
tem, rather than a fault in the ampliÞer.
Follow these steps to isolate the main
cause of the hum, there may even be
more than one.
• If your preampliÞer has XLR bal-
anced outputs, use them because
they offer greater immunity to
noise Þelds.
• Remember to turn off all compo-
nents in your system, including
the ampliÞer, before disconnecting
or connecting any cables during
troubleshooting.
Troubleshooting Guide
• Try to have all of your equipment
on the same electrical outlet or
circuit. Group all the low power
components (preamp, CD player,
DVD etc.) on a single outlet or
power strip. This is provided that
the overall current draw from your
equipment does not exceed the
rating of the outlet or breaker.
• Disconnect all cables which come
from outside the room, and check
if the hum goes away. This in-
cludes such connections as cable
TV, satellite TV, or roof top an-
tennas. Make sure that they are
disconnected where they Þrst enter
the room, so they are making no
connection to the preampliÞer or
the TV, or any other component. If
the hum is caused by the cable TV
line, then you will need a “ground
loop isolator.” This is an inexpen-
sive device Þtted in line with the
coaxial cable feed. Contact your
cable company or your SunÞre
Dealer for assistance.
• Disconnect all connections from
the preampliÞer to your TV, VCR or
DVD.
• As a test, disconnect any other
component which has a grounded
power cord.
NOTE: Never remove the ground pin
from any power cords. This is very
dangerous.
• If the hum persists, disconnect all
the source components one at a
time from the back of the preampli-
Þer, until you identify the problem.
• Ground loop isolators are available
for audio lines and video. You can
ask your SunÞre Dealer for assis-
tance.
• Try moving the speaker cables
away from any power cords. Try
just one speaker, connecting it to
each ampliÞer channel and see if
one channel is bad.