sunjoe 20ViONLTE-ST11-RM User manual

© 2021 by Snow Joe®, LLC
All rights reserved. Original instructions. SAVE THESE INSTRUCTIONS
1
A Division of Snow Joe®, LLC
OPERATOR’S MANUAL
Model 20ViONLTE-ST11-RM Form No. SJ-20ViONLTE-ST11-RM-880E-M-V1
RCORDLESS TRIMMER + EDGER
11-INCH | 20-VOLT

© 2021 by Snow Joe®, LLC
All rights reserved. Original instructions. SAVE THESE INSTRUCTIONS
2
A Division of Snow Joe®, LLC
OPERATOR’S MANUAL
Model 20ViONLTE-ST11-RM Form No. SJ-20ViONLTE-ST11-RM-880E-M-V1
RCORDLESS TRIMMER + EDGER
11-INCH | 20-VOLT
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Read all the instructions contained in this manual. Keep this
manual in a safe place, so that the information is available at
all times. If you give the equipment to another person, make
sure to provide these operating instructions. Basic safety
precautions should always be followed to reduce the risk of
re, electric shock, and personal injury.
mDANGER! This indicates a hazardous situation, which,
if not followed, will result in serious injury or death.
mWARNING! This indicates a hazardous situation, which,
if not followed, could result in serious injury or death.
mCAUTION! This indicates a hazardous situation, which,
if not followed, could result in minor or moderate injury.
Improper use of the machine will invalidate the warranty,
relieve the manufacturer from all liabilities. The user will
consequently be liable for all and any damage or injury to
himself/herself or others.
mDANGER! The cordless trimmer + edger should only
be used for cutting lawns and for trimming along the borders
of ower beds. Other uses of the trimmer + edger that are
not indicated in these instructions could damage the unit or
seriously injure the operator.
General Safety
1. Avoid dangerous environments – Do not use appliances
in damp or wet locations. Do not use in rain.
2. Keep children and bystanders away – Children and
other spectators, including pets, should be kept at least
50 feet (15 meters) away from the work area. When the
grass is cut, stones and debris contained in the grass can
be picked up by the trimmer + edger and dispersed into
the air. These ying projectiles can cause blindness or
other bodily injury.
3. Dress properly – Always wear suitable clothing when
using the trimmer + edger to prevent head, hand, or feet
injuries. Do not wear loose clothing or jewelry. They can
get caught in moving parts.
4. Use safety glasses – Also use safety footwear, snug-
tting clothing, protective gloves, hearing and
head protection.
5. Use the right tools – Do not use tools for any job except
that for which they are intended.
6. Avoid unintentional starting – Do not carry the tool with
nger on the trigger. Make sure the switch is o before
inserting the battery.
7. Do not force the tool – It will do the job better and with
less likelihood of injury if it is used at the rate for which it
was designed.
8. Do not overreach – Keep proper footing and balance at
all times.
9. Stay alert – Watch what you are doing. Use common
sense. Do not operate the trimmer + edger when you are
tired, or under the inuence of alcohol or drugs.
10. Disconnect the tool – Turn the trimmer + edger o and
remove the battery when: the unit is not in use; it is left
unattended; it is being examined because it is not working
correctly; the cutting line is being removed or changed; or
when the trimmer is being moved from one place
to another.
11. Store idle tools indoors – When not in use, tools should
be stored indoors in a dry and high or locked-up place out
of the reach of children.
12. Maintain tools with care – Keep cutting edges sharp
and clean for best performance and to reduce the risk
of injury. Follow instructions for lubricating and changing
accessories. Inspect the trimmer + edger periodically and
replace if damaged. Repair the trimmer + edger only at an
authorized service facility. Keep handles dry, clean, and
free from oil and grease.
13. Checked for damaged parts – Before continuing to
use the trimmer + edger, a guard or other part that is
damaged should be carefully checked to determine that
it will operate properly and perform its intended function.
Check for the alignment of moving parts, binding of
moving parts, breakage of parts, mounting, and any other
condition that may aect the tool’s operation. A guard or
other part that is damaged should be properly repaired or
replaced by an authorized service center unless indicated
elsewhere in this manual.
mCAUTION! The safety guard is critical to the safety of
the operator and the safety of people standing within a safe
distance of the trimmer + edger. The safety guard keeps the
unit in good working order and must always be in place during
operation. Failure to have the guard in place during operation
is dangerous and will void the warranty.

3
14. Keep away from the cutting line – It can seriously injure
the skin.
15. Do not try to stop the cutting device with your hands –
Always let it come to a stop by itself.
16. Stay alert – Watch what you are doing. Use common
sense. Do not operate the trimmer + edger when you are
tired or under the inuence of drugs, alcohol, or
other medication.
mCAUTION! The trimmer line spool will continue to rotate
after turning the trimmer OFF. Wait until the trimmer line spool
has completely stopped before making contact.
• Only use the same type of line originally provided with
the tool.
• Do not use the unit to cut grass that is not in contact with
the ground.
• Do not switch the trimmer + edger ON in enclosed or poorly
ventilated spaces or in the presence of ammable and/or
explosive substances such as liquids, gases, and powders.
• The user of the trimmer + edger is responsible for any
damage sustained by third parties that has been caused by
the grass trimmer within the working area.
• Only cut during broad daylight or with adequate
articial light.
• Do not cross roads or gravel paths while the unit is
still running.
• When the trimmer + edger is not in use, store it in a dry
place and out of the reach of children.
• The trimmer + edger must be operated in a vertical position,
perpendicular to the ground.
• Check regularly that all screws are properly secured.
Battery & Charger
Safety Instructions
We pay a great deal of attention to the design of every battery
pack to ensure that we supply you with batteries that are safe,
durable and have a high energy density. The battery cells have
a wide range of safety devices. Each individual cell is initially
formatted and its electrical characteristic curves are recorded.
This data is then used exclusively to be able to assemble the
best possible battery packs.
Despite all the safety precautions, caution must always be
exercised when handling batteries. The following points must
be obeyed at all times to ensure safe use. Safe use can only
be guaranteed if undamaged cells are used. Incorrect handling
of the battery pack can cause cell damage.
IMPORTANT! Analyses conrm that incorrect use and poor
care of high-performance batteries are the main factors
responsible for personal and/or product damage.
mWARNING! Use only approved replacement batteries;
other batteries may damage the trimmer + edger and cause it
to malfunction.
mCAUTION! To reduce the risk of injury, charge the
EcoSharp®LITE iBAT20-LTE lithium-ion battery pack only in its
designated lithium-ion charger, the iCHRG20. Other types of
chargers present risk of re, personal injury and damage. Do
not wire a battery pack to a power supply plug or car cigarette
lighter. Such misuse will permanently disable or damage the
battery pack.
• Avoid dangerous environments – Do not charge the
battery pack in rain, snow or in damp or wet locations.
Do not use the battery pack or charger in the presence of
explosive atmospheres (gaseous fumes, dust or ammable
materials) because sparks may be generated when inserting
or removing the battery pack, which could lead to a re.
• Charge in a well-ventilated area – Do not block the
charger vents. Keep them clear to allow for proper
ventilation. Do not allow smoking or open ames near a
charging battery pack. Vented gases may explode.
NOTE: The safe temperature range for the battery is 32°F
(0°C) to 113°F (45°C). Do not charge the battery outside in
freezing weather; charge it at room temperature.
• Maintain charger cord – When unplugging the charger, pull
the plug, not the cord, from the receptacle to reduce the
risk of damage to the electrical plug and cord. Never carry
the charger by its cord or yank it by the cord to disconnect
it from the receptacle. Keep the cord away from heat, oil
and sharp edges. Make sure the cord will not be stepped
on, tripped over or subjected to damage or stress when the
charger is in use. Do not use the charger with a damaged
cord or plug. Replace a damaged charger immediately.
• Do not use an extension cord unless it is absolutely
necessary – Using the wrong, damaged or improperly
wired extension cord poses a risk of re and electric shock.
If an extension cord must be used, plug the charger into a
properly wired 16 gauge or larger extension cord with the
female plug matching the male plug on the charger. Make
sure that the extension cord is in good electrical condition.
• Charger iCHRG20 is rated for 120 volt AC only – The
charger must be plugged into an appropriate receptacle.
• Use only recommended attachments – Use of an
attachment not recommended or sold by the battery
charger or battery pack manufacturer may result in risk of
re, electric shock or personal injury.
• Unplug charger when not in use – Make sure to remove
battery packs from unplugged chargers.
mWARNING! To reduce the risk of electric shock,
always unplug the charger before performing any cleaning or
maintenance. Do not allow water to ow into the charger. Use
a Ground Fault Circuit Interrupter (GFCI) to reduce
shock hazards.

4
• Do not burn or incinerate battery packs – Battery packs
may explode, causing personal injury or damage. Toxic
fumes and materials are created when battery packs
are burned.
• Do not crush, drop or damage battery packs – Do not
use the battery pack or charger if they have sustained a
sharp blow, been dropped, run over or have been damaged
in any way (i.e. pierced with a nail, hit with a hammer,
stepped on, etc.).
• Do not disassemble – Incorrect reassembly may pose
a serious risk of electric shock, re or exposure to toxic
battery chemicals. If the battery or charger are damaged,
please contact an authorized Snow Joe®+ Sun Joe®dealer
or call the Snow Joe®+ Sun Joe®customer service center
at 1-866-SNOWJOE (1-866-766-9563).
• Battery chemicals cause serious burns – Never let a
damaged battery pack contact the skin, eyes or mouth.
If a damaged battery pack leaks battery chemicals, use
rubber or neoprene gloves to safely dispose of it. If skin
is exposed to battery uids, wash the aected area with
soap and water and rinse with vinegar. If eyes are exposed
to battery chemicals, immediately ush with water for 20
minutes and seek medical attention. Remove and dispose
of contaminated clothing.
• Do not short circuit – A battery pack will short circuit if
a metal object makes a connection between the positive
and negative contacts on the battery pack. Do not place a
battery pack near anything that may cause a short circuit,
such as paper clips, coins, keys, screws, nails and other
metallic objects. A short-circuited battery pack poses a risk
of re and severe personal injury.
• Store your battery pack and charger in a cool, dry
place – Do not store the battery pack or charger where
temperatures may exceed 104ºF (40ºC), such as in direct
sunlight or inside a vehicle or metal building during
the summer.
Information about the battery
1. The battery pack supplied with your cordless trimmer +
edger is only partially charged. The battery pack has to
be charged completely before you use the tool for the
rst time.
2. For optimum battery performance, avoid low discharge
cycles by charging the battery pack frequently.
3. Store the battery pack in a cool place, ideally at 77°F
(25°C) and charged to at least 40%.
4. Lithium-ion batteries are subject to a natural aging
process. The battery pack must be replaced at the latest
when its capacity falls to just 80% of its capacity when
new. Weakened cells in an aged battery pack are no
longer capable of meeting the high power requirements
needed for the proper operation of your trimmer + edger,
and therefore pose a safety risk.
5. Do not throw battery packs into an open re as this poses
a risk of explosion.
6. Do not ignite the battery pack or expose it to re.
7. Do not exhaustively discharge batteries. Exhaustive
discharge will damage the battery cells. The most
common cause of exhaustive discharge is lengthy storage
or non-use of partially discharged batteries. Stop working
as soon as the performance of the battery falls noticeably
or the electronic protection system triggers. Place the
battery pack in storage only after it has been fully charged.
8. Protect batteries and the tool from overloads. Overloads
will quickly result in overheating and cell damage inside
the battery housing even if this overheating is not
apparent externally.
9. Avoid damage and shocks. Immediately replace batteries
that have been dropped from a height of more than one
meter or those that have been exposed to violent shocks,
even if the housing of the battery pack appears to be
undamaged. The battery cells inside the battery may have
suered serious damage. In such instances, please read
the waste disposal information for proper battery disposal.
10. If the battery pack suers overloading and overheating,
the integrated protective cuto will switch o the
equipment for safety reasons.
IMPORTANT! Do not press the ON/OFF switch any more
if the protective cut-o has been activated. This may
damage the battery pack.
11. Use only original battery packs. The use of other batteries
poses a re risk and may result in injuries or an explosion.
Information about the charger and the
charging process
1. Please check the data marked on the rating plate of the
battery charger. Be sure to connect the battery charger
to a power supply with the voltage marked on the rating
plate. Never connect it to a dierent mains voltage.
2. Protect the battery charger and its cord from damage.
Keep the charger and its cord away from heat, oil and
sharp edges. Have damaged cords repaired without delay
by a qualied technician at an authorized Snow Joe®+
Sun Joe®dealer or call the Snow Joe®+ Sun Joe®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
3. Electrical plugs must match the outlet. Never modify
the plug in any way. Do not use any adapter plugs with
grounded appliances. Unmodied plugs and matching
outlets will reduce the risk of electric shock.
4. Keep the battery charger, battery pack(s) and the cordless
tool out of the reach of children.
5. Do not use the supplied battery charger to charge other
cordless tools.
6. During periods of heavy use, the battery pack will become
warm. Allow the battery pack to cool to room temperature
before inserting it into the charger to recharge.
7. Do not overcharge batteries. Do not exceed the maximum
charging times. These charging times only apply to

5
discharged batteries. Frequent insertion of a charged or
partially charged battery pack will result in overcharging
and cell damage. Do not leave batteries in the charger for
days on end.
8. Never use or charge batteries if you suspect that it has
been more than 12 months since the last time they were
charged. There is a high probability that the battery pack
has already suered dangerous damage (exhaustive
discharge).
9. Charging batteries at a temperature below 50°F (10°C) will
cause chemical damage to the cells and may cause a re.
10. Do not use batteries that have been exposed to heat
during the charging process, as the battery cells may have
suered dangerous damage.
11. Do not use batteries that have suered curvature or
deformation during the charging process or those that
exhibit other atypical symptoms (gassing, hissing,
cracking, etc.)
12. Never fully discharge the battery pack (maximum
recommended depth of discharge is 80%). A complete
discharge of the battery pack will lead to premature aging
of the battery cells.
Protection from environmental inuences
1. Wear suitable work clothes. Wear safety goggles.
2. Protect your cordless tool and the battery charger from
moisture and rain. Moisture and rain can cause dangerous
cell damage.
3. Do not use the cordless tool or the battery charger near
vapors and ammable liquids.
4. Use the battery charger and cordless tools only in dry
conditions and at an ambient temperature of 50°F – 104°F
(10°C – 40°C).
5. Do not keep the battery charger in places where the
temperature is liable to reach over 104°F (40°C). In
particular, do not leave the battery charger in a car that is
parked in the sunshine.
6. Protect batteries from overheating. Overloads,
overcharging and exposure to direct sunlight will result
in overheating and cell damage. Never charge or work
with batteries that have been overheated – replace them
immediately, if possible.
7. Store the charger and your cordless tool only in dry
locations with an ambient temperature of 50°F – 104°F
(10°C – 40°C). Store your lithium-ion battery pack in a
cool, dry place at a temperature of 50°F – 68°F
(10°C – 20°C). Protect the battery pack, charger and
cordless tool from humidity and direct sunlight.
Only place fully charged batteries in storage (charged to at
least 40%).
8. Prevent the lithium-ion battery pack from freezing. Battery
packs that were stored below 32°F (0°C) for more than 60
minutes must be discarded.
9. When handling batteries, be wary of electrostatic
charge. Electrostatic discharges can damage the
electronic protection system and the battery cells. Avoid
electrostatic charging and never touch the battery poles.

6
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all
instructions on the machine before attempting to assemble and operate.
READ THE OPERATOR'S
MANUAL(S) – Read, understand,
and follow all instructions in the
user manual(s) before attempting
to assemble and operate.
SAFETY ALERT – Indicates
a precaution, a warning, or
a danger.
DANGER! Beware of thrown objects to bystanders. Keep bystanders at least
15 m (50 ft) away from the machine.
WARNING! Do not expose the unit
to rain or wet conditions.
WEAR EYE AND HEARING
PROTECTION – For protection
against injury, wear ear defenders
and safety goggles.
Keep bystanders and children
a safe distance away.
Symbols SymbolsDescriptions Descriptions
Wear protective gloves when
using the machine and handling
debris.
Beware of ying objects and
debris.
Indoor use only. Only use
battery charger indoors.

7
Know Your Cordless Trimmer + Edger
Read the owner’s manual and safety instructions carefully before operating the cordless trimmer + edger. Compare the illustration
below to your cordless trimmer + edger in order to familiarize yourself with the location of the various controls and adjustments.
Save this manual for future reference.
1
2
3
4
5
6
7
8
9
11
10
12
13
15
16
14 17
18
19
20
1. Rear handle
2. Safety lock button
3. ON/OFF trigger switch
4. Battery compartment
5. Adjustable auxiliary handle
6. Handle knob
7. Edging coupler
8. Telescoping locking coupler
9. Edger guide + ower guard
10. Safety guard
11. Spool
12. Nylon cutting line
13. Cutting head pivot button
14. EcoSharp®lithium-ion battery
charger (iCHRG20)
15. Charger base indicator
16. Charger plug indicator
17. EcoSharp®LITE lithium-ion
battery (iBAT20-LTE)
18. Battery charge level indicator
19. Push button for battery
indicator
20. Push lock button
Technical Data
Battery Voltage*................................... 20 V D.C.
Battery Capacity.................................. 2.0 Ah
Charging Time Max ............................. 70 min
Battery Run Time Max......................... 40 min
No Load Speed ................................... 8405 rpm
Cutting Swath...................................... 11 in. (28 cm)
Spool Length .................................................17.4 ft (5.3 m)
Spool Advance ..............................................Auto-feed
Line Diameter ................................................0.047 in. (1.2 mm)
Telescoping Pole ...........................................38.2 in. – 47.2 in.
(97 cm – 120 cm)
Weight (trimmer only).....................................3.6 lbs (1.6 kg)
Weight (trimmer with battery installed) ..........4.4 lbs (2 kg)
*Initial no-load voltage, when fully charged, peaks at 21 volts; nominal voltage under typical load is 18 – 19 volts.

8
Unpacking
Carton Contents
• Cordless trimmer + edger
• Safety guard
• Edger guide + ower guard
• 20 V EcoSharp®LITE lithium-ion battery
• 20 V EcoSharp®lithium-ion battery charger
• Manuals with registration card
1. Carefully remove the cordless trimmer + edger and check
to see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe®+ Sun Joe®customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the cordless grass
trimmer + edger. The packaging is made of recyclable
materials. Properly dispose of these materials in
accordance with local regulations or save the packaging
for long-term product storage.
IMPORTANT! The equipment and packaging material are
not toys. Do not let children play with plastic bags, foils, or
small parts. These items can be swallowed and pose a
suocation risk!
Assembly
mWARNING! Do not insert the battery until assembly is
complete. Failure to comply could result in accidental starting
and possible serious personal injury.
Fitting the Safety Guard
mWARNING! The guard must be properly installed. The
guard provides the operator and other bystanders with some
protection from thrown objects.
1. Using a screwdriver, remove the small screw that is
secured in the small hole in the motor housing (Fig. 1).
2. Place the safety guard in the direction of the arrow shown
to align it with the screw hole in the motor housing
(Fig. 2).
3. Firmly press the safety guard into place and secure it to
the trimmer head with the screw provided (Fig. 3).
NOTE: Never use the tool unless the safety guard is
properly tted.
Fitting the Edger Guide + Flower Guard
1. Lightly spread the edger guide + ower guard by hand
while approaching the motor housing (Fig. 4).
2. While lightly spreading the edger guide + ower guard, t
the curved ends into the small holes on both sides of the
motor housing, and release (Fig. 5).
Fig. 1 Screw
Trimmer
head
Fig. 2
Safety guard
Trimmer
head
Fig. 3
Safety guard
Trimmer
head
Screw
Fig. 4
Edger guide + ower guard

9
3. The edger guide + ower guard can be ipped up so it
stores against the motor housing for convenient storage,
when not in use (Fig. 6).
Battery Pack Operation
The equipment is powered by a lithium-ion battery. The battery
pack is completely sealed and maintenance free.
Battery Charge Level Indicator
The battery pack is equipped with a push button for checking
the charge level. Simply press the push button to read o the
battery charge level from the LEDs of the battery indicator:
• All 4 level monitoring LEDs are lit: Battery charge level
is maximum.
• 3 level monitoring LEDs are lit: Battery charge level
is high.
• 2 level monitoring LEDs are lit: Battery charge level is
decreasing. Stop work as soon as possible.
• 1 level monitoring LED is lit: Battery is at. Stop work
IMMEDIATELY and charge the battery. Otherwise the
battery’s service life will be greatly shortened.
NOTE: If the charge level button does not appear to be
working, place the battery pack on the charger and charge as
needed.
Immediately after using the battery pack, the charge level
button may display a lower charge than it will if checked a few
minutes later. The battery cells “recover” some of their charge
after resting.
Charger Operation
mWARNING! Charge only EcoSharp®LITE iBAT20-LTE
lithium-ion battery packs in compatible EcoSharp®iCHRG20
lithium-ion battery chargers. Other types of batteries may
cause personal injury and damage.
To reduce the risk of electric shock, do not allow water to ow
into the charger.
When to Charge the EcoSharp®LITE
iBAT20-LTE Lithium-Ion Battery
NOTE: The EcoSharp®LITE iBAT20-LTE lithium-ion battery
packs do not develop a "memory" when charged after only a
partial discharge. Therefore, it is not necessary to run down the
battery pack before placing it into the charger.
• Use the battery charge indicator lights to determine when to
charge your EcoSharp®LITE iBAT20-LTE lithium-ion
battery pack.
• You can "top-o" your battery pack's charge before starting
a big job or after a long day of use.
Fig. 5
Curved ends of
edger guide +
ower guard
Small hole on the
housing
Fig. 6
Charge level button
The battery is at 25% capacity
and requires charging
The battery is at 50% capacity
and requires charging soon
The battery is at 75% capacity
The battery is at full capacity
Light IndicatorsLights

10
Charging the Battery
1. Pull the push lock button on the battery to pull the battery
pack out of the equipment (Fig. 7).
2. Check that the mains voltage is the same as that marked
on the rating plate of the battery charger. Then, insert
the charger's plug into the electrical wall outlet. When
you plug in the charger, the light on the charging plug will
illuminate red. When fully charged, the light will illuminate
green (Fig. 8).
3. Place the battery pack into the charger by sliding the
pack as shown to lock it into position. When you insert
the battery into the charger, the light on the charging base
will illuminate red to indicate that the battery is charging
(Fig. 9).
4. When the charger base light turns green, the battery is
fully charged (Fig. 9).
NOTE: If the charger plug light remains green while the charger
base light alternately ashes red and green, this indicates a
temperature abnormality (i.e. that the battery pack is either too
hot or too cold).
5. A fully discharged pack with an internal temperature in
the normal range will fully charge in 70 mins (between
32ºF/0ºC and 113ºF/45ºC). Heavily cycled battery packs
may take longer to charge completely.
6. If the light indicators do not come on at all, check that the
battery pack is fully seated into the bay. Remove the pack
and reinsert. If the problem persists, contact an authorized
Snow Joe®+ Sun Joe®dealer or call the Snow Joe®+
Sun Joe® customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
7. When charging is complete, remove the battery from the
charger by pulling the push lock button and sliding the
battery backward to unlock it from the charger (Fig. 10).
8. Timely recharging of the battery will help prolong the
battery's life. You must recharge the battery pack when
you notice a drop in the equipment's power.
Fig. 7
Battery pack
Push
lock
button
Fig. 8
red
Charging
green
Charged
Fig. 9 red
Charging
green
Charged
Temperature abnormal
Green
Plug light Flashing
red/green
Base light
Fig. 10
Push lock
button

11
IMPORTANT! Never allow the battery pack to become fully
discharged as this will cause irreversible damage to the battery.
Charging a Hot or Cold Battery Pack
A red and green ashing indicator light on the charger base
indicates that the battery pack temperature is outside the
charging range. Once the pack is within the acceptable
range, normal charging will take place and the red light will
be continuous. Hot or cold battery packs may take longer
to charge.
Operation
Auxiliary Handle Adjustment
NOTE: For maximum comfort and control, adjust the auxiliary
handle to t your height. Shorter users adjust the auxiliary
handle to a lower position (away from your body). Taller users
adjust the auxiliary handle to an upper position (towards to
your body). Make sure your forearm is straight when using
the machine.
1. Loosen the auxiliary handle by turning the handle knob
counterclockwise, and adjust the auxiliary handle to a
comfortable working position (Fig. 11).
2. Turn the handle knob clockwise to tighten and secure the
auxiliary handle in place (Fig. 12).
Telescoping Pole Adjustment
The telescoping pole can be extended for ease of use.
1. Turn o the trimmer + edger and remove the battery.
2. Unlock the telescoping pole by turning the telescoping
locking coupler clockwise (Fig. 13).
3. Extend the telescoping tube to a comfortable height
(Fig. 14).
Battery Pack
Temperature
Lithium-Ion Charging Status
Too hot Flashing Not charging
Normal range Red Normal charging
Too cold Flashing Not charging
Charger Base
Indicator Light
Charging
Status
Handle knob
Fig. 11
Auxiliary handle
Fig. 12
Handle knob
Telescoping
locking
coupler
Fig. 13

12
4. Lock the telescoping tube in position by turning the
telescoping locking coupler counter-clockwise.
Pivot Cutting Head Adjustment
The cutting head of this unit can be adjusted in 3 angles,
0°, 22.5°, and 45°. To adjust the cutting head, follow the
instruction below.
1. Turn o the trimmer + edger and remove the battery.
2. Press the cutting head pivot button, meanwhile rotate the
cutting head until it locks in your desired position. Release
the button (Fig. 15).
3. Insert the battery and resume working.
mWARNING! Make sure the cutting head is locked into
one of the three location before resume working.
Starting + Stopping
Before you start the unit, make sure the trimmer is not
contacting any object.
1. Insert the battery in the battery compartment (Fig. 16).
2. To turn the grass trimmer + edger ON, press and hold the
safety lock button with your thumb, then squeeze the ON/
OFF trigger switch with your ngers. Once the machine
powers on, you can release the safety button and proceed
with operation (Fig. 17).
3. To switch OFF, release the ON/OFF trigger switch (Fig. 17).
Fig. 14
0°
Fig. 15 Pivot button
22.5°
45°
Fig. 16
Battery Pack
Battery
compartment
Fig. 17
Safety lock
button
ON/OFF
trigger switch

13
Trimming
• Wear non-slip gloves for maximum grip and protection.
• For the best cutting action against walls, fences, and in high
grass, move the grass trimmer slowly so grass is cut with
the tip of the high speed nylon line.
• Avoid dragging the grass trimmer and string spool hub in
contact with the ground.
• Trim only when grass and weeds are dry.
NOTE: As the weather becomes cooler, the tendency for the
nylon line to break becomes greater. DO NOT USE WHEN
TEMPERATURE IS BELOW 50ºF (10ºC).
• Cut tall grass from top down. This will prevent grass from
wrapping around the shaft housing and string head which
may cause damage from overheating.
• If grass becomes wrapped around the string head:
–Stop the trimmer.
– Remove the battery.
– Remove the grass.
• Hold the grass trimmer with your right hand on the rear
handle and your left hand on the front auxiliary handle. The
trimmer + edger should be held at a comfortable position
with the rear handle about hip height.
mWARNING! Always hold the trimmer away from
body. Any contact with the grass trimmer cutting head while
operating can result in serious personal injury.
• The life of your nylon line is dependent upon following
instructions for proper use, as well as what is being cut, and
where the cutting is being done.
mWARNING! Remove stones, loose pieces of wood, and
other objects from the cutting area. The string continues to
rotate for a few seconds after switching o the trimmer. Let the
motor come to a complete stop before resuming operation. Do
not rapidly switch the trimmer o and on.
mCAUTION! Always wear eye protection.
1. Hold the trimmer at an angle of approximately 10 – 30
degrees to the work area (Fig. 18).
2. Slowly swing the trimmer from side to side (Fig. 19).
3. Do not overload your trimmer; instead, take small “bites”
of grass, working from the top to the bottom. This will
keep the machine operating at high speed and will greatly
improve its cutting eciency (Fig. 20).
10° – 30°
Fig. 18
Fig. 19
Fig. 20

14
Edging
1. To convert for maintenance edging, turn OFF the tool and
remove the battery.
2. To use the edger guide + ower guard, ip it down from its
stored position (Fig. 21).
3. Pull up edging coupler and turn the rear handle
counterclockwise and release (Fig. 22). The tool is locked
in edger mode.
4. Rotate the whole unit 180 degrees. The tool is now ready
to be used in edger mode (Fig. 23).
5. Use the edge of the guard as a guide when cutting near
fences and walls (Fig. 24).
6. Move the edger in a backwards direction when trimming
around edges to avoid damage.
mWARNING! Do not trim near electrical wires.
Advancing String
NOTE: Your trimmer uses 0.047 in. (1.2 mm) diameter nylon
line to cut grass and weed quickly and easily. In time, the
tip of the nylon line will become worn and the auto-feed
mechanism will automatically feed and trim a fresh length of
line. The cutting line will wear faster if the cutting is done along
sidewalks or other abrasive surfaces or heavier weeds are
being cut.
The trimmer + edger is equipped with an auto-feed head.
Bumping the head to try to advance the string will damage
trimmer.
1. With the unit running, release the ON/OFF switch trigger.
2. Wait two seconds, and press the ON/OFF switch trigger.
Fig. 21
Edger guide +
ower guard
Fig. 22
Pull up edging
coupler
Rear
handle
Fig. 23
Fig. 24

15
NOTE: The string will extend approximately 1/4 in. with each
stop and start of the switch trigger until the string reach the
length of the safety guard.
3. Resume the trimming + edging.
mWARNING! Do not operate the grass trimmer + edger
in a tree, on a ladder, or on a scaold; this is
extremely dangerous.
mWARNING! Do not bump the unit on ground in attempt
to feed line or for any other purpose.
Maintenance
mWARNING! Make sure to remove the battery before
inspecting its parts.
mWARNING! Always wear protective gloves during
maintenance tasks. Do not carry out maintenance when the
motor is running or hot.
• Your trimmer line can dry out over time. To keep your line in
top condition, store spare pre-wound spools or bulk line in
a plastic resealable bag with a tablespoon of water.
• Never use water or chemical cleaners to clean your grass
trimmer + edger. Wipe it clean with a dry cloth.
• Plastic parts may be cleaned by using mild soap and a
damp rag.
• Always store your grass trimmer + edger in a dry place. Do
not allow any liquid to get inside it.
• Keep the motor ventilation slots clean.
• If you see some sparks ashing in the ventilation slots, this
is normal and will not damage your power tool.
IMPORTANT! To ensure product safety and reliability, repairs,
maintenance, and adjustments to this power tool should be
performed only with identical replacement parts. Contact your
authorized Snow Joe®+ Sun Joe®dealer or call the Snow Joe®
+ Sun Joe® customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Replacing the Spool + Clearing Jams
and Tangled Lines
mWARNING! Remove the battery from the battery
compartment before changing the trimmer line.
1. Press together both release tabs on the line spool cover
and remove the cover by pulling it straight o (Fig. 25).
2. Lift and remove the spool out of the hub (Fig. 26) and
clean out any dirt or grass residue.
3. In case of jams or tangled line, unwrap about 6 inches
(15 cm) of line to ensure that it's not damaged.
4. Pull the line from the new spool for a length of approx.
5 inches (13 cm), and lead the trimming line through the
notches (Fig. 27).
Fig. 25
Spool cover
Tab
Fig. 26
Spool cover
Spool
Fig. 27
Trimming
line
Notches

16
5. Insert the line end through the slot on the hub and gently
press the spool down. Reinstall the spool cover by
depressing the release tabs into their slots in the hub, and
push down until the spool cover clicks into place (Fig. 28).
6. Reinsert the battery and turn the tool on. In a few
seconds, you will hear the line being cut automatically to
the proper length.
Winding the Line
NOTE: A single-line factory wound spool (model 20ViON-
STRS-6PK) is available for easy spool replacement on
the 20ViONLTE-ST11-RM cordless trimmer + edger. Visit
sunjoe.com to purchase this accessory online. Should you
wish to wind the line yourself, the instructions are provided
below. Self-winding, however, is NOT recommended because
if the line is not wound properly it can cause the trimmer’s auto
feed system to malfunction. For this reason, users are strongly
urged to purchase the pre-wound spool.
1. Stop the machine and remove the battery.
2. To remove the spool from the trimmer hub, follow steps
1 and 2 from the section "Replacing the Spool + Clearing
Jams and Tangled Lines" beginning on page 15.
3. Use a new piece of 0.047 inch nylon line (up to 17.4 feet
total), and insert the end of the line into the small eyelet
on the spool in the direction of the arrows (Fig. 29).
4. Pull the trimming line and bend it over. Wind all the
trimming line rmly around the spool in direction of the
arrows on the spool (Fig. 30).
5. Re-install the spool as instructed in steps 4 to 6 of
"Replacing the Spool + Clearing Jams and
Tangled Lines".
mCAUTION! Catapulted pieces of nylon line may
cause injury.
NOTE: The maximum recommended length of line in the spool
is 16.4 ft (5 m).
mWARNING! Pay attention to the winding direction.
NOTE: Always replace the spool with a new pre-wound spool.
Visit sunjoe.com to purchase the pre-wound spool
(model 20ViON-STRS-6PK) for this cordless trimmer + edger.
IMPORTANT: Keep all areas of the cutting head and cutting
head cover clean. Place the cap back by pushing it rmly
onto the cutting head. To ensure that the cutting head cover
is correctly tted, try to remove it without depressing the two
latches. If it is correctly tted, it should not move.
Fig. 28
Trimming line
Spool cover
Slot
Fig. 29
Eyelet
Follow the
direction of the
arrow
Fig. 30 Follow the
direction of the
arrow

17
Storage
Follow these recommendations for storing the trimmer.
• Clean the trimmer + edger thoroughly before storing.
• Store the trimmer + edger in a stable and safe position out
of the reach of children. Keep the trimmer in a dry place
where the temperature is not too hot or too cold.
• When storing the trimmer + edger, do not rest it against the
oor. Hang it by the upper handgrip so that the guard does
not touch anything. If the guard rests against a surface, its
shape and dimensions could be permanently altered, and
could render the machine unsafe to use.
Service and Support
If your Sun Joe® 20ViONLTE-ST11-RM cordless trimmer +
edger requires service or maintenance, please call the Snow
Joe®+ Sun Joe® customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Model and Serial Numbers
When contacting the company, reordering parts, or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product:
Model #:
Serial #:
2 0 V i O N L T E - S T 1 1 - R M

18
Troubleshooting
Problems Possible Cause Possible Solution
The motor does not
run or the tool runs
slowly.
• Battery is not inserted well or is at.
• Spool housing cannot rotate freely.
• Cutting line does not protrude.
• Check to make sure the battery is charged and inserted
well.
• Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line o so that it just reaches the line
trimming blade.
• Take the trimmer to an authorized service center if the
trimmer does not start after completing these checks.
• Stop the machine and clean the trimming blade.
• Install a new spool of cutting line.
• Clean the auto feed.
• Remove the spool cover and pull the cutting line until it
reaches the trimming blade.
• Trimming blade bound with
accumulated grass.
• Auto feed out of line.
• Spool bound up.
• Auto feed is dirty.
• Spool line twisted when relled.
• Not enough line is exposed.
Auto line feed does
not work.
• Contact your authorized Snow Joe®+ Sun Joe®dealer
or call Snow Joe®+ Sun Joe®customer service center at
1-866-SNOWJOE (1-866-766-9563).
• Rewind or trim line to line cutter.
• Line cutter in guard is covered,
damaged, or missing.
• Line extends past guard.
Line fails to cut o.

19
Optional Accessories
mWARNING! ALWAYS use only authorized Snow Joe®+ Sun Joe® replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this cordless grass trimmer + edger. Contact Snow Joe®+
Sun Joe®if you are unsure whether it is safe to use a particular replacement part or accessory with your cordless grass trimmer +
edger. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.
ModelAccessories Item
1
iBAT20-LTE
2
EcoSharp® 20 V Lithium-iON battery charger iCHRG20
3
4
Ecosharp® LITE 20 V 2.0 Ah Lithium-iON Battery
Charging Time Max: 70 min
Battery Run Time Max: 40 min
iBAT20-LT
Ecosharp® LITE 20 V 2.5 Ah Lithium-iON Battery
Charging Time Max: 90 min
Battery Run Time Max: 50 min
Universal wall bracket with
mounting hardware
SJWB
(Fits most Snow Joe®+
Sun Joe®tools)
Single-line pre-wound spool (6-Pack) 20ViON-STRS-6PK
5
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe®+ Sun Joe®to provide notice of such
changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe®+ Sun Joe®customer
service center at 1-866-SNOWJOE (1-866-766-9563).

20
NOTES