Sunso WTP-801 User manual

WTP-801
User Manual

WTP-801 User Manual
Content
Statement............................................................................................................................................... 1
Important Safety Instructions.................................................................................................................2
1 OVERVIEW........................................................................................................................................... 4
1.1 Introductions............................................................................................................................ 4
1.2 The Main Features....................................................................................................................4
2 GETTING STARTED............................................................................................................................... 5
2.1 Packing List............................................................................................................................... 5
2.2 Appearance and Components.................................................................................................. 6
3 SPECIFICATIONS................................................................................................................................... 7
3.1 Printer Specification................................................................................................................. 7
3.2 Printing Media Specification.................................................................................................... 9
3.2.1 Continuous Thermal Paper Specification...................................................................... 9
3.2.2 Notices...........................................................................................................................9
3.3 Printing and Cutting Position..................................................................................................10
3.3.1 Printing position.......................................................................................................... 10
3.3.2 Cutting Position........................................................................................................... 10
4 INSTALLATION AND USAGE................................................................................................................11
4.1 Media Loading........................................................................................................................ 11
4.1.1 Paper Confirmation..................................................................................................... 11
4.1.2 Paper Loading.............................................................................................................. 11
4.2 LED Indicator and Beeper....................................................................................................... 13
4.3 Power Connection.................................................................................................................. 14
4.4 Interface Cable Connection.................................................................................................... 16
4.5 Cash Drawer Connection........................................................................................................ 16
4.6 Print Test.................................................................................................................................16
4.6.1 Print Self-Test...............................................................................................................16
4.6.2 Printing of Windows Driver Program.......................................................................... 16

WTP-801 User Manual
5 INTERFACES........................................................................................................................................17
5.1 USB......................................................................................................................................... 17
5.2 Serial Interface........................................................................................................................18
5.3 Ethernet Interface.................................................................................................................. 19
5.4 Cash Drawer Interface............................................................................................................ 20
5.5 Power Supply Interface.......................................................................................................... 21
6 TROUBLESHOOTING.......................................................................................................................... 22
6.1 Printer Not Working............................................................................................................... 22
6.2 LED Indicator and Beeper....................................................................................................... 22
6.3 Troubles Occur During Printing.............................................................................................. 23
6.4 Problems Emerge During the Paper Cutting.......................................................................... 24
6.5 Removing Jammed Paper.......................................................................................................24
7 PRINTER CLEANING AND MAINTENANCE......................................................................................... 25
7.1 Cleaning Head.........................................................................................................................25
7.2 Cleaning Sensors, Roller and/or Paper Path...........................................................................25
8 UTILITY TOOL FOR POS INSTRUCTION................................................................................................26
8.1 Installation of Utility Tool....................................................................................................... 27
8.2 Using Utility Tool.....................................................................................................................32
8.2.1 Add/Modify/Delete/Connect Printer.......................................................................... 32
8.2.2 Functions..................................................................................................................... 39
8.3 Firmware Update....................................................................................................................71
9 WINDOWS DRIVER.............................................................................................................................73
9.1 Manual Information............................................................................................................... 73
9.2 Operating System (OS) Environment......................................................................................73
9.3 Windows Driver Preparation.................................................................................................. 73
9.4 Windows Driver Installation................................................................................................... 74
9.5 Detailed Windows Driver Setting........................................................................................... 78
9.5.1 Printing Preferences.................................................................................................... 78
9.5.2 Printer properties...................................................................................................... 116
9.6 Uninstall Windows Driver..................................................................................................... 120

WTP-801 User Manual
1
Statement
This manual content may be altered without permission, and our company reserves the rights to
make changes without notice in technology, spare parts, hardware and software of the products. If
more information is needed about the products, please contact us. Without any written permission
from our company, any section of this manual is prohibited to be copied or transferred in any form.
Printed in China.
Version 1.2
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This is showing the important information and tips for the printer operating.
Note: Due to continuous improvement of the products, the specifications, accessories and
procedures described in the manual are based on actual machines. And it may be changed
without prior notice

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Important Safety Instructions
1. Safety Warning
The print head will become very hot during printing, please do not touch the printhead and
peripheral parts during printing and printing just finished.
Please do not touch the printhead and connectors, in case that static damages the printer
head.
2. Instructions
Carefully read the installation and operating instructions provided with the printer before starting
up your printer.
1) Place the printer on a flat and stable surface.
2) Leave enough space around printer for operation and maintenance.
3) Do not place the printer on or near a heat source.
4) Never spill liquid into the printer.
5) Do not expose the printer to high temperatures, direct sunlight or dust.
6) Protect the printer from shock, impact and vibration.
7) Be certain the power source is within the voltage rating and frequency listed for the printer.
8) Switch off the printer power supply when won’t use it for a long time.
9) Do not place the power cord where it can be stepped on. If the power cord becomes
damaged or frayed, replace it immediately.
10) To ensure the print quality and reliability, you are suggested to use the recommended paper
or the same quality paper.
11) Please switch off the power supply when connect/disconnect all the ports or it will cause
damage to the printer control circuit.
12) Never carry out maintenance or repair work yourself. Always contact a qualified service
technician.
13) Keep this User Manual in a place which is easily accessible at all times.

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3.Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but
may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result from
the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as from
the unauthorized alteration, repair, and/or modification of the product by the user and/or third
party. We are not legally liable for any damages and/or issues resulting from the use of options
and/or parts that are not authentic or authorized products.
4.WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding item
should not be discarded at the end of its working life with other household waste. To
prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate marked items from other types of waste and recycle them responsibly to
promote the sustained reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office for details of where and
how they can conduct environmentally safe recycling of such items. Commercial users should
contact their suppliers and check the terms and conditions of purchase contracts. This product
should not be combined with other commercial waste for disposal.
Caution: This is a Class A product. In a domestic environment this product may cause radio
interference in which the user may be required to take adequate measures.

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1 OVERVIEW
1.1 Introductions
WTP-801 is a thermal receipt printer, featured by high print quality, high print speed, high stability,
etc. It can be used in commercial POS system, food industry and occasions which need real-time
field print receipts.
WTP-801 can connect with other equipment through serial, USB and Ethernet interfaces. And the
printer drivers are available for the WINDOWS XP/WINDOWS 7/WINDOWS 8/WINDOWS 10/Linux
operating system.
1.2 The Main Features
1) Low noise
2) High print speed
3) Easy paper loading
4) Support page mode printing
5) Compatible with various width paper
6) Cash drawer interface
7) Communication interfaces optional

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2 GETTING STARTED
2.1 Packing List
After receiving your printer, please check for possible shipping damage:
1) Check the outside of the box and the printer for possible damage.
2) Check whether you have received the following accessories together with the printer, if there are
any items missing, please contact your local dealer.
Note: The power cord varies by region.

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2.2 Appearance and Components
Front
Rear
Inside

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3 SPECIFICATIONS
3.1 Printer Specification
Table3-1 General Specification
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal line printing
Resolution
203dpi，8dots/mm
Effective Print Width
72mm
Print Speed
260mm/s
Interface
Standard: USB, Serial, Ethernet, Cash drawer
Optional: Bluetooth, Wi-Fi
Print density
Adjustable from level 1 to level 4
Page Mode
Support
Memory
RAM
2MB
Flash
4MB
Fonts
Chinese
GBK 24×24
Alphanumeric
ASCⅡ9×17,12×24.
User-defined
Support
Code page
Optional character sets: PC437(std.Europe), Katakana,
PC850(Multilingual), PC860(Portuguese), PC863(Canadian),
PC865(Nordic), PC857(Turkish), PC737(Greek), ISO08859-7(Greek),
WPC1252, PC866(Cyrillic #2), PC852(Latin 2), PC858(Euro), KU42(Thai),
TIS11(Thai), TIS18(Thai), PC720(Arabic), WPC775(Baltic Rim),
PC855(Cyrillic), PC862(Hebrew), PC864(Arabic), ISO8859-2(Latin2),
ISO8859-15(Latin9), WPC1250(Latin 2), WPC1251(Cyrillic),
WPC1253(Greek), WPC1254(Turkish), WPC1255(Hebrew),
WPC1256(Arabic),
WPC1257(Baltic Rim), WPC1258(Vietnamese), MIK(Cyrillic),
PC755(Latin 2), Iran, Iran II, Latvian, ISO-8859-1(WestEur),
ISO-8859-3(Latin 3), ISO-8859-4(Baltic), ISO-8859-5(Cyrillic),
ISO-8859-6(Arabic), ISO-8859-8(Hebrew), ISO-8859-9(Turkish), PC856,
PC3848(ABICOMP), MONGOLIAN, VISCII

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Table3-1 General Specification (Continued)
Item
Parameter
Barcode
1D
UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128
2D
PDF417, QR code
Graphics
Support downloading and printing bitmaps of different densities. The total
memory for bitmap is 256K.
Detection
Sensors
Paper end detection, paper near-end detection, cover open detection
LED Indicator
There are different light colors: blue, green, red and purple, depending on
different statues of printer.
Power
Supply
Input
AC100V-240V
Output
24V 2.5A
Paper
Paper type
Specified Thermal Paper
Paper width
0
1
58

mm/
0
1
80

mm
Paper thickness
0.056～0.13mm
Roll paper
diameter
Max. OD ф83mm
Paper load
Easy-loading structure of forward open cover or upward open cover
Paper cut
Partial cut or full cut
Physical
Spec.
Operating
condition
0℃～40℃，20%～85%RH
Storage
condition
-20℃～70℃，5%～95%RH
Dimensions
136.8(L)*132(W)*130.5(H)mm
Weight
1.33kg
Command
ESC/POS
Software
Driver
Windows2000/XP/Vista/Win7/Win8/Win10/POSReady/Linux CUPS/OPOS/
JavaPOS
SDK
WinCE, Win Mobile, Android, iOS

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3.2 Printing Media Specification
3.2.1 Continuous Thermal Paper Specification
Paper Type : Specified Thermal Paper
Paper Width :
0
1
58

mm/
0
1
80

mm
Paper Outer Diameter : Max. 83 mm
Paper Thickness : 0.056 ～0.13m
Paper Type
Manufacturer
FD210, PD150R, PD160R
OJI Paper CO.,LTD.
3.2.2 Notices
Please use the recommended thermal paper or same quality paper, otherwise it will influence
the printing quality and decrease the thermal printer head life.
Do not stick the paper on the roll paper mandrill.
If the thermal paper is polluted by chemical or oil, the thermal paper heat sensibility
decreases, which will influence the printing quality.
Do not use finger nail or hard articles to touch the surface of thermal paper, otherwise it will
cause color fading.
When the environment temperature is higher than 70°C, the thermal paper color will fade, so
pay attention to the influence of temperature, humidity and sunlight.

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3.3 Printing and Cutting Position
3.3.1 Printing position
0
1 -
80
mm Print Paper
0
1 -
58
mm Print Paper
3.3.2 Cutting Position
Type
Paper Cutting Position(L1)
WTP-801
11.6mm
Printing position

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4 INSTALLATION AND USAGE
4.1 Media Loading
4.1.1 Paper Confirmation
1) When using 80mm(width) roll paper, take out the paper guide of both sides.
2) When using 58mm(width) roll paper, insert the paper guides to each side.
Note: Roll paper should be placed in the middle.
4.1.2 Paper Loading
1) Pull the cover open button to open the printer cover.
2) Remove the used roll paper core, if any.
3) Load the paper roll in the correct direction as shown below.

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4) Pull out some roll paper and close the printer cover.
5) Tear the extra paper in the direction of printer.
Notes:
1) Adjust the paper guide according to the paper size.
2) Make sure the paper inside is at tight status, or it will cause paper jam or other fault.

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4.2 LED Indicator and Beeper
Function specification of indicator light and beeper.
LED Indicator
Printer Status
Red (Flash)
Wrong status (cutter jam, over temperature, paper end
and so on)
Purple (On)
Paper near end, and printer is working normally
Blue (On)
Printer is busy
Green (On)
Printer is ready and in idle status
Notes:
1) After cutting paper, LED indicator (green light) would flash for 10 seconds, with
flashing frequency of 2~3 times/second.
2) The printer uses a thermistor to detect the temperature of the print head. If the
temperature of print head is higher than 65° C, printer will send a warning. If the
temperature of print head is higher than 80° C, printer will stop working until the
temperature is lower than 60° C.
Printer Status
LED Indicator
Beeper
Printer cover is open
Red (Flash)
“Beep, Beep—, Beep”
Paper sufficient
Green (On)
Silent
Paper end
Red (Flash)
“Beep Beep Beep”.
Cutter jam
Red (Flash)
”Beep—, Beep—”

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4.3 Power Connection
1) Connect power adapter to printer.
2) Connect power adapter to power cord.
3) Plug the other side of power cord into the socket outlet.
Notes:
1)The Power adapter varies by region.
2) Make sure to disconnect or connect the power adapter at right method, or damage may be
caused.

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When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when the
switch is fully opened then pull out the power adapter.
Don’t put forth your strength to pull the plug by squeezing any place of power adapter. Because it is
more difficult to pull it out and easy to damage the cable.
Notes:
1) Please only use the power adapter recommended by supplier or equivalent products.
2) When disconnecting the power adapter plug, handhold plug connector housing and avoid
pulling on the cable in force.
3) Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and
shock.
4) Avoid putting power adapter around a heating device, otherwise the cable may melt, causing
fire and shock.
5) If you do not use the printer in a long time, disconnect the power supply of printer power
adapter.

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4.4 Interface Cable Connection
1) Make sure the printer's power switch is turned off.
2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug.
3) Connect the other end of the interface cable to the host.
4.5 Cash Drawer Connection
1) Make sure the printer's power switch is turned off.
2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer.
Warning:
Cash drawer interface can only be connected to a voltage of 24V cash drawer device (can’t be
connected to the phone line, etc.)
4.6 Print Test
4.6.1 Print Self-Test
The self-test checks the printer’s current settings, status and whether the printer has any problem.
1) Make sure the power is connected and paper is loaded properly.
2) Make sure the printer is power off and top cover is closed properly.
3) Press the paper feed button and power button simultaneously to turn the printer on. The printer
is ready to receive data as soon as it completes the self-test.
4.6.2 Printing of Windows Driver Program
1) Install the Windows Driver program. (Please refer to Chapter 9)
2) Please set the “Interface” as the type you use.
3) Use the Windows Driver Program to print out the “Print Test Page”.

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5 INTERFACES
WTP-801 supports cash drawer interface and many other various communicate interfaces, such as
Serial interface, USB interface, Ethernet interface and Cash Drawer interface.
5.1 USB
Figure 5-1
PIN
SIGNAL NAME
1
VBUS
2
D-
3
D+
4
GND