SupplyNet Prophet 4000 Series User manual

Prophet™
Wireless Remote Tank Unit
Document Version 1.00
Document No. 910-07703
February 2006

Page 2
Table of Contents
FCC Statement...................................................................................................................... 3
1 4000 Series Introduction................................................................................................... 3
1.1 Overview................................................................................................................... 3
1.2 For Your Safety......................................................................................................... 3
2 Theory of Operation.......................................................................................................... 4
2.1 Transfer of Data........................................................................................................ 5
2.2 Product Highlights.................................................................................................... 5
3 Installation......................................................................................................................... 6
3.1 Safety Precautions..................................................................................................... 6
3.2 Initial Inspection ....................................................................................................... 6
3.3 Stainless Steel Tank Preparation............................................................................... 7
3.4 Installation into a Vent Line ..................................................................................... 7
3.5 Poly Tank Preparation............................................................................................... 8
3.6 Installing a Plastic Bung Kit..................................................................................... 8
3.7 Mounting an Ultrasonic Unit.................................................................................... 9
3.8 Ultrasonic Prophet Bung Distance.......................................................................... 10
3.9 Ultrasonic Prophet Installations.............................................................................. 10
3.10 Mounting a Differential Pressure Unit.................................................................... 11
3.11 Tank Measurements................................................................................................ 13
3.12 Uplink Unit Providing Current Loop Power........................................................... 15
3.13 Uplink Unit Placed in Series with Existing Current Loop...................................... 15
3.14 Uplink Unit Placed in Series with Existing Current Loop...................................... 16
4 Unit Activation................................................................................................................ 17
4.1 Verifying GSM Signal Strength.............................................................................. 17
4.2 Amplifying a Weak Carrier Signal......................................................................... 17
4.3 Setting the Number of Callouts per Day................................................................. 18
4.4 Establishing Communication.................................................................................. 19
4.5 Normal Operation ................................................................................................... 20
5 Accessing the TankLink Web site .................................................................................. 21
6 Prophet Specifications .................................................................................................... 22
6.1 Antenna Connector ................................................................................................. 22
7 Servicing and Troubleshooting....................................................................................... 23
7.1 Error Codes............................................................................................................. 23
7.2 Jumper Settings....................................................................................................... 24
7.3 Battery Replacement............................................................................................... 25
7.4 Troubleshooting...................................................................................................... 26
7.5 Obtaining Technical Support.................................................................................. 27
8 Replacement Parts........................................................................................................... 28
9 Ordering Information...................................................................................................... 29
10 Terms and Conditions of Service................................................................................ 30
11 Product Warranty and Notices.................................................................................... 32

Page 3
FCC Statement
The radiated output power of this wireless radio is below the FCC radio frequency exposure
limits. Nevertheless, the wireless radio shall be used in such a manner that the Antenna is 20
cm or further from the human body.
The level of energy emitted is less than the electromagnetic energy emitted by wireless
devices such as mobile phones. However, the use of wireless radios may be restricted in
some situations or environments, such as aboard airplanes. If you are unsure of restrictions,
you are encouraged to ask for authorization before turning on the wireless radio.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device must not be allowed to cause harmful interference
(2) This device must accept any interference that may cause undesired operation
14000 Series Introduction
1.1 Overview
The SupplyNet Communications Prophet™4000 Series is a wireless communication
device that provides quick and easy access to remote information such as storage tank
inventory. Intended for supplier-managed inventory programs, the Prophet™utilizes the
latest internet and cellular technology to provide instant access to inventory information
around the globe. Coupled with the TankLink®information web site, the Prophet™can
provide a tremendous advantage over conventional systems for inventory management,
asset control, or information exchange.
1.2 For Your Safety
This equipment contains a cellular radio which transmits at several times the power of a
hand-held cellular phone. While it has been tested to comply with applicable FCC
regulations and is approved for use in non-residential applications, it may still interfere
with other electronic equipment. Therefore its use in certain situations is restricted.
Read these installation and operation instructions carefully. Failure to follow these
instructions may be dangerous or illegal.
Only qualified service personnel must install or repair this equipment.

Page 4
©Copyright 2007 SupplyNet Communications Inc.
No part of this document may be copied, reproduced, or translated without the prior written consent of
SupplyNet Communications. No part of this document may be stored or transmitted in any electronic form
without the prior written consent of SupplyNet Communications.
SupplyNet Communications has made every effort to ensure the accuracy and completeness of this
document. However, as we are continually making improvements to our products, we cannot guarantee the
accuracy of this document. We will not be liable for any inaccuracies, omissions, or future changes.
TankLink and the TankLink logo are registered trademarks of SupplyNet Communications Inc. All
other trademarks referenced herein are the properties of their respective organizations.
2Theory of Operation
Monitor "reports" data
using digital cellular
technology
SmarTank central
processing center
receives the data
E-mail and/or Cell-Mail
can be automatically
sent for level alarms
Data is available 24/7/
365 thru any standard
internet browser
Logistics guesswork is now
eliminated; product is
replenished when it needs
to be filled
Figure 1

Page 5
2.1 Transfer of Data
The Prophet™communicates to the TankLink®data center using a wireless cellular
technology called GSM Short Message Service. This technology allows the unit to
transmit digital data to the TankLink®data center using the existing network of GSM
cellular towers deployed throughout North America. In order to transmit a data packet,
the local GSM cellular carrier must provide SMS (Short Message Service). Fortunately,
nearly all areas in the United States have at least one GSM SMS enabled carrier. Many
regions have two GSM SMS carriers. In these areas, our GSM modem selects the
strongest signal automatically. No user selectable carrier is available in this unit. There is
no difference in cost using one carrier over the other, unlike cellular telephone rate plans
from competing companies. Once the data is at the TankLink®data center, it may be
viewed over the internet using a standard web browser (i.e. Microsoft Internet Explorer
or Netscape Navigator), downloaded to applications such as Microsoft Excel, or it may
be used to trigger events such as an e-mail or page to a local sales or service
representative. To access the data provided by the Prophet™unit, a current monitoring
service agreement with SupplyNet Communications is required. For help with accessing
the TankLink®web site, see Chapter 5. Since the Prophet™is a wireless device, care
must be taken when installing the unit to minimize interference from nearby equipment
or structures. For installation guidelines, please refer to Chapter 2.
2.2 Product Highlights
¾No telephone line is required for communication.
¾No external power source is required.
¾Fast, simple installation.
¾Flexible sensing technology.
¾Fixed monitoring costs.
¾Readily available replacement batteries.
¾Unlimited applications.

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3Installation
3.1 Safety Precautions
The Prophet™uses Radio Frequency (RF) waves for communication to the nearest
cellular tower and can transmit at several times the power of a hand-held cellular phone.
In general, if you can place a cellular telephone call in the location where you wish to
install the unit, then the Prophet should be able to communicate properly. However,
because of the inherent characteristics of RF communications, there are certain guidelines
that should be followed when positioning the unit.
WARNING!
•Do not use the Prophet™in hospitals or near medical equipment.
•Do not install the Prophet™where hazardous vapors are present.
•Do not use the Prophet™where blasting is in progress.
•Electrostatic discharge can damage sensitive electronic components. Be sure to
discharge yourself by touching a grounded metal object before opening the unit.
•The unit should be installed in an area free from overhanging metal structures, large
obstructions, or equipment which could generate RF or electrical interference.
•Do not install the unit below ground level unless provisions are made for an external
antenna.
•Service may be limited in areas that do not have GSM cellular coverage and support
SMS (Short Message Service).
•If the unit is installed in an area with poor signal strength, an external antenna may be
required for reliable performance. If you have doubt about the suitability of a
particular location for the Prophet™, or are having difficulty transmitting, please see
Sections 3-2 and 3-3. If an external antenna is required, several optional antennas are
available. Please contact SupplyNet Customer Service to determine your exact needs.
3.2 Initial Inspection
When you receive the Prophet™unit, thoroughly inspect it for any damage which may
have occurred during shipping. If there is any damage to the Prophet™, contact the
shipping company as soon as possible. Locate the packing checklist in the shipping
container. Check for any missing items before you begin installation of the Prophet™.
Note: The Prophet™is shipped with the antenna disconnected. It is located in a
separate area within the shipping carton. Verify that the antenna is present
before proceeding.
Tools Required for Installation:
3/16” Flat screwdriver
Large adjustable wrench

Page 7
3.3 Stainless Steel Tank Preparation
Please check the following before installation of the Prophet:
•A 2-inch diameter threaded opening is required for the installation of a Prophet.
Stainless Steel tanks are typically built with one or more 2-inch threaded “bung”
opening. The tank’s vent line can be modified to provide both tank venting and access
for the Prophet, if the vent is the only 2-inch threaded opening available. Refer to the
procedure below for the installation into a vent line.
•For Differential Pressure Prophet installations, verify that there is no mechanical
agitation device within the tank which could damage the sensor.
•For Ultrasonic Prophet installations, verify that there are no obstructions within the
tank which could alter the ultrasonic readings.
NOTE: The following procedure can only be used with a Differential Pressure
Prophet. Ultrasonic Prophet’s must be installed directly into a bung
opening.
3.4 Installation into a Vent Line
The following tools are required to complete this procedure:
•Two Pipe Wrenches
•2-inch Vent Kit consisting of either non-metallic or Stainless Steel material
•one 2-inch Tee
•one 2-inch 90 Elbow
•two 2-inch Close Nipple
1) Using the two pipe
wrenches, remove the
existing vent assembly
from the top of the tank.
2) Assemble the Vent Kit
items in the manner
shown in Figure 2.
3) Install the existing vent
assembly onto the 90
Elbow as shown in Figure
2.
4) Install the Differential
Pressure Prophet onto the
top of the Tee as shown
in Figure 2.
Differential
Pressure
Prophet
Vent
Kit
Existing
Vent
Assembly
Figure 2
Vent Kit Installation

Page 8
3.5 Poly Tank Preparation
Please check the following before installation of the Prophet:
•A 2 inch diameter threaded opening is required for the installation of a Prophet. If the
tank does not have a threaded opening available, a hole must be cut into the top of the
tank. Refer to the procedure below for the installing a plastic bung kit.
•For Differential Pressure Prophet installations, verify if a mechanical agitation device
exists within the tank, which could damage the sensor.
•For Ultrasonic Prophet installations, verify no obstructions exist within the tank which
could alter the ultrasonic readings.
3.6 Installing a Plastic Bung Kit
The following tools are required to complete this procedure:
Plastic bag for catching debris
Duct tape
Drill with a 3-inch holesaw bit
2 inch Plastic Bung Kit
1) Open the manway at the top of the tank.
2) Open the plastic bag and secure the opening to the approximate center where the hole
will be drilled. The bag will catch any debris created by the holesaw while drilling
the bunghole.
3) Using the drill and 3-inch holesaw bit, drill thru the plastic tank.
4) Once the hole is cut, remove the garbage bag. Use care in removing the bag and duct
tape off the inside surface of the tank.
5) The 2 inch Plastic Bung Kit may now be installed. The Bung need only be tightened
by hand. Refer to Figure 3 for proper assembly.
Tank Bung
(typically left hand threads)
Poly Tank with 3 inch hole cut thru
Rubber Gasket
Plastic Washer
Plastic Bung Nut
Figure 3
Plastic Bung Kit Installation

Page 9
3.7 Mounting an Ultrasonic Unit
Ultrasonic Prophets operate using sound wave technology, which pulses sound waves
from the bottom of the Prophet downward into the tank. A microprocessor measures
how long it takes for the sound wave takes to bounce off the liquid level in the tank and
return to the Prophet.
The transmitting and receiving of the sound waves take place from the bottom of the
Prophet. Therefore, the location of the Prophet bottom in relation to the opening of the
tank is critical.
CAUTION:
The bung opening must be plumb in reference to the overall tank.
The distance from the top of the bung opening to the inside surface of the tank can be
no greater than 1.0 inch. Refer to Figure 4.
The bung opening must be at least 1/3 the overall tank diameter away from the tank
edge. For example, if the tank diameter is 90 inches, the bung opening must be at
least 30 inches from the tank edge. Refer to dimension 1 of Figure 5.
The distance from the top of the bung opening to the very bottom of the tank can be
no greater than 144 inches. Refer to dimension 2 of Figure 5.
Maximum
Distance =
1.0 inches
Figure 4

Page 10
3.8 Ultrasonic Prophet Bung Distance
"C"
BAD
"B"
GOOD
"A"
BAD
12
Figure 5
3.9 Ultrasonic Prophet Installations
“A” is NOT a good installation, since the bung opening is less than 1/3 the tank diameter
away from the edge of the tank. In this example, a Differential Pressure Prophet will
have to be used instead of the Ultrasonic Prophet.
“B” is a GOOD installation. The bottom of the Prophet is into the tank, and the Prophet
is mounted plumb and close to the center of the tank.
“C” is NOT a good installation, since the Prophet cannot be mounted plumb. In this type
of installation, the ultrasonic signal will not bounce directly from the product back to the
sensor, but will instead bounce around the inside of the tank, causing inaccurate or even
no reading. In this example, a Differential Pressure Prophet will have to be used instead
of the Ultrasonic Prophet.
NOTE: For installation geometry other than those shown, contact SupplyNet
Communications customer service.